NEW Philips Sonicare DiamondClean SMART opening and repair
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- Äas pĆidĂĄn 15. 02. 2020
- Got my hands on the new Bluetooth connected "Philips Sonicare DiamondClean smart" toothbrush, let's open it up and see what's wrong with it..
3:00 min - opening of the toothbrush
8:30 min - what's new
14:00 min - repair/defect explanation
in the US Philips homepage found information that smart sonicare diamondclean toothbrush uses different charger from old diamondclean toothbrushes, so it seams it's as easy as that :) I will get one and then do some more testing how it behaves in the proper charger when the battery deeply discharges.
If you would like to share some support for the channel or pour a beer as a thank you for successful repair: paypal.me/LetsFixItGarage
These are affiliate links, so if you buy directly from them small amount will be provided for channel support:
Rubber seals that I buy s.click.aliexpress.com/e/_ANI5D9
Rubber seal 1 pc s.click.aliexpress.com/e/_9IqPhH
Rubber seals with end cap s.click.aliexpress.com/e/_A9w9wR
Complete head for replacement s.click.aliexpress.com/e/_AkS0Zh
Complete head with new seal type
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If repairing of the water damaged tracks is not your thing you can replace the whole motherboard:
PHILIPS Sonicare diamondclean HX939P HX939W HX939B HX939V HX939L Motherboard s.click.aliexpress.com/e/_ASQ2zh
PHILIPS Sonicare diamondclean HX9370 HX9340 HX9350 HX9360 Motherboard s.click.aliexpress.com/e/_9fboHh
SMD fuses (2A) that I use in my videos s.click.aliexpress.com/e/_9Hsv9V
Smaller SMD fuses s.click.aliexpress.com/e/_9jKjOf
Soldering iron set
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Soldering Iron tips
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Screw driver and bits that I use s.click.aliexpress.com/e/_9wYDWJ
Screw driver and bits that I would buy now đ
s.click.aliexpress.com/e/_ANI5D9
s.click.aliexpress.com/e/_AAZ275
To anyone struggling to take it out from the case (and almost as if intentionally not on camera...) I have another video just for that purpose ;) czcams.com/video/oMVa64Q13HA/video.html
SUCH a great video! Thank you very much for sharing this with us! I was able to revive 3 Sonicare DiamondClean toothbrushes watching your videos. Truly, Philips has a poor engineering team because the keep producing expensive $200 toothbrushes that are prone to loss of vibration damage from a mere 1.5 foot drop. It's pathetic they haven't resolved this issue after 10+ years of producing the Sonicare DiamondClean. But thanks to you we can now fix it on our own! You're a genius!!!
Thank you so much! I have this model and opening the bottom cap is different than the other model and you figuring it out saved me from scratching up my cap. And so glad you showed each side of the internals because I had a piece fall out and didn't know which orientation it's suppose to be screwed back and this showed me exactly. Thank you again! Cost me only 10$ for pliers and breaking a plastic pry tool which is way cheaper than buying a new sonicare.
Glad it was useful and thanks for your feedback, I really appreciate all the comments! Negative ones help to improve and positives show that repair movement is alive and it encourages other people to give it a go.
Same with me!
Thanks for sharing this. My Sonicare 9700 shaft became wobbly after 6 months and Philips sent me a new one. They didn't ask for the old one back so I decided to fix it. Really easy fix once I got it opened following your instructions. I found buying a soft jaw plier helped a lot since I don't have worry about damaging the handle when trying to open it up.
Good tip and glad it was helpful for you!
Thanks for the help! The clips holding in the interior mechanism on the new diamond clean smart HX992W are on the longer sides, opposite of the one in your video. Once we got it open all we had to do was tighten a screw! Saved us $200!
same here. the pen came loose and it was vibrating loudly. All it need was to tighten one single screw. Before that I called Philips customer support who sent me a new device (still in warranty) and recommended to dump the old one, which I luckily didn't do đ. Now I've 2 devices, hurray
It would be interesting to see Philips statistics how much of warranty devices brake down.. good job on taking the chance on repair! As you can see it pays off :))
Thanks for sharing this opening technique otherwise I would ruin the housing for the mechanical part. I needed to tighten the screw at the top where the replace brush is seated. The loose screw seems to be a known problem at this brushes. I still had a warranty but decided to fix it myself and I did. Thank you for this !
Nice job! You saved one good peace of technology from landfill! And huge respect for going agains the stream of warranty repair! They just throw it away..
The most important part isnt visible on the camđ
What part did you need? Have additional videos with a lot of info ;)
The part where after removing the outer lid, you push in the 2 little stupid things to pop the inside out :D you did outside of the camera viewâŠ
I got it! Itâs not the white ones, itâs below them, the clips I was looking for are black. Thanks!
Yes for that I made additional video showing that part with more light and time :) I linked it in few comments.. maybe need to add some links in the video as well...
Wow such a great video! Love how you listed the parts in the description below! Thanks cheers!
super helpful that you hold the thing outside of the frame during critical parts like prying the latches on the inside to release the mechanism! You might have just as well released an audio-only podcast!
Sorry for that it's one of my first videos. Still learning on correct filming :) I do have a separate video specifically for that with an pined comment on top. Here one more time czcams.com/video/oMVa64Q13HA/video.htmlsi=bZoz38cm5XnGtgAU hope this helps with opening it.
Hi thanks for the help, I managed to fix my vibrations issue using your other video however now my toothbrush doesnât charge, twice without cover on it charged in a specific position but now itâs not charging at all, I have the diamond clean smart as in this video any advice? Thanks
Not really, I suspect it had water damage.. then it's tricky, there is still something unrepaired, trace or component.. if initially it was only vibrations problem look for something that was damaged in the repair process.. with electronics there is no magic but remote diagnostic is almost impossible..
Does some special "tool" for opening the hx9xxx(and similar) handle exist or its only possible like You have shown it on the movie? Thx for help
Don't know of any special tool.. as far as I researched there are two methods one like I showed and other using a compressor but with compressor they were cutting of the rubber seal so that's to keep in mind..
Hey, I've got a question. My wife is using Sonicare HX9330 and I've just bought HX9350. I've noticed that they has different sealings around the shaft. The older one HX9330 has a seal with a plastic ring, and the HX9350 has a flat rubber seal without any ring. Is it ok? Why are they different? Just like on your video at 0:04 - two different types of sealing.
Yes both of them are fine. The flat one without plastic cap is a new one, improved design. Should be easier to clean. But I had one of those in repair as well so you do have to take care for both of them :)
Thank you for the amazing videos, i've managed to open up my DiamondClean however I have the no vibration issue. Could you advise what I need to troubleshoot in order to fix? I saw there was a magnet contact issue that you resolved it with in another video however on mine it doesn't look like it's touching. However im not entirely sure, thanks!
Well I will need more information to understand what is wrong with it.. does it turn on (lights), does it charge, what seams to be the problem and what have you tried already?
@@letsfixitgarage thanks for the quick response. The charge is working fine and battery looks good still. All the lights and buttons are functioning. I haven't been able to check anything else so far. I could perhaps upload some videos of it ?
Then do check if the magnet is touching electromagnet. If no sadly it could be quite rare defect where it is very difficult to fix...
Great vid! How many amps did you use on the power supply to charge the battery?
Thanks! Usually I set it to 4v and 1a
I have a smart diamondclean as well. I was able to remove the cover and get to the insides to replace the battery. After replacing, it would light up when i put it on the charger, but after charging half a day, it still won't do anything when I remove it from the charger. It doesn't light up, doesn't vibrate. Is it basically damaged and can't be fixed easily?
Well from my experience batteries on these toothbrushes outlive the brush itself and rarely needs replacement. So it's either water damage or some other malfunction on the brush. Maybe a charging chip broke.. these smart diamondclean are sadly much more difficult to repair as the older ones..
Can this smart toothbrush be disassembled to fix the problem of no vibration, like your other video? I removed it from the housing but I'm not sure if the two pieces can be separated due to the ribbon strip near the electromagnet. Would love it if you had a video to fix no vibration for this newer "smart" model.
In older toothbrush this ribon cable is just glued to the frame. You can try to heat it up and the glue should soften a little bit to take it off. when you will perform the magnet spacing procedure you can reattach it back. if it wouldnt hold you can apply some glue to hold it in place..
sadly I don't get these new type toothbrushes often so can't make this video..
great help thank you. I keep coming back when service required . The removal is such a bear with the tabs. You have to have keep decent pressure down and go side to side with the pry tool. My new issue was no start but with the orange battery LED flashing a few times but no power. The reset sequence would work with the 3 buzz x 2. Mine had moisture inside. Not much but damp. I used electronics specific CRC spray all over the board top and bottom , let it dry and charge - green LED - showed right away. Might need to replace the tip covers.
If there was water inside, upper rubber seal is probably done you need to exchange it.. what do you mean with reset sequence?
@@letsfixitgarage Hold the power button on for 3-5 seconds. I got the 3 buzzes x 2 but no reset. That is the reset that Philips mentions if you get no power on. Yes, seals. Do you have link or exact name to look for?
Interesting.. never needed something like this.. but again i take it apart and cut the power by desoldering battery.. maybe it is something like a hard reset if the battery disharges to low..
just look up aliexpress for "philips sonicare rubber seal" and you should see it rigt away..
hi, great video. Where can I find the rubber seal that is at the front for the same model. thanks :)
Hi sadly there are no official spare parts so you will need to check out eBay and similar places..
I'm really struggling to open my DiamondClean Smart handle. I can't seem to pop the cap off the bottom. It would mean a lot to me if I could talk to you in a chat and get your real-time advice on what to do. I would love to repair this myself if I had the right tools and pointers from experts. If I can't figure it out, I'd love to send my handle to you if that is something we could arrange.
you will need some similar tools that I use in my video and just follow the instructions in the video, sadly there is no hidden tricks to make it easier... :) if you will have some problems leave a comment here and I will come back to it! good luck!
Great videos! I watched your other video on fixing the vibration issue, but I have the HX992B and it has the wire holding it from the shaft coming down to the board. Im bending it slightly and trying to pull it apart, but it wont come apart for me to access the magnet screw underneath. I can't figure out how to pull it apart. Any help would be greatly appreciated.
There are two ways. First is slightly pull up the motherboard, where the two wires are connected to the motherboard, so you can desolder the two wires. The other way is to have a wery this Philips screwdriver. If you see in the middle of the motherboard there is a hole if you push the whole electromagnet to the battery side you will see that the Hiden screw aligns nicely with the hole. ;) In this place I woul like to say thank you to the Philips for making these brushes so repairable ;) not sure why they need it in assembly process but for repair this hole is very nice thing :)
Wow. Genius. Thank you for the quick response.
I separated the magnet from the electromagnet and added space between them. But as soon as I remove the plastic spacer, the magnets come back together. Is the magnet supposed to be fixed (not moving) or is it supposed to be free floating? Mine is free floating.
It has to be fixed. Sadly it means that axis on which magnet is fixed is broken. You will need to replace the whole electromagnet drive. I showed this defekt in one of my older videos..
I figured as much. Thank you for your help
Iâm struggling finding the latch to open. Which of your video did you show it in the came? Thanks
czcams.com/video/oMVa64Q13HA/video.html good luck
@@letsfixitgarage Thanks much. You are super helpful!!
I have a sonicare with the same inside and outside design with the same charger you have. I confirmed my current charger work my very old (7-9 yrs old) sonicare with a fat body. Q1. Did you charge your battery connected to the motherboard? Please explain. My battery has 2.55V. I like to charge my battery using an external charger to wake up my toothbrush. No liquid inside. It is not water damaged. Model HX9944/11
yes if the battery is lover than 3.6 its not necessary to remove the battery just take a laboratory power supply set voltage to 4V amperage to 0.5-1A and add positive lead to the positive battery terminal, negative to the negative. when battery voltage rises to 3-3.6 volts it should wake up if no further problems are on the motherboard
Iâve watched four different videos on opening up these and I found the best method is to use the wrench to gently squeeze around the base, I have a pair with plastic inserts that were great, with an isesami opening tool the base popped out easily then to get the rest out I used a shim made from a flat piece of plastic from a water bottle about the size of a credit card this will fit between the outer case and the inner part pushed down and used a small pick to move the inner clip allowing the shim past holding the clips open and then itâs easy to push it out without violently banging as one guy suggested
Yes this method seams to be the most gentle one.. especially with smart diamondclean, with bottom clear plastic, this one tends to crack quite easily..
Great video! Did you end up figuring out how to get it to charge? I have the same problem. I have the original charger and have confirmed the charger is working, but can't get my sonicare of the same model to charge either.
In my case I was trying to charge it with wrong (old diamondclean) charger. With a proper charger everything worked fine. These smart diamondclean chargers proven to be quite unreliable. Did you charge the other brush completely or just checked that light is blinking?
@@letsfixitgarage Oh that's a great insight, the green flashing light on an older one was coming on so concluded that it was working but perhaps it wasn't actually charging. Thanks for the reply!
Was it the charger at the end?
I have the same problem that it is not charging. But it even doesnât vibrate anymore if I try to turn it on.
It might be possible that the battery is dead after 3 years of using it?
Yes in my case it was the charger. In your case if it doesnt turn on I would suspect water damage.. batteries hold ages on these things if it doesnt get water inside.. try to open it up then depending on situation if there is no water damage you can check the battery voltage or try to charge it with external power supply and if it starts working you can change the charger..
Hello, thank you very much for the contribution. Live in Germany and need a new switch to turn the device on and off. Is there a tip where I can order and buy the SWITCH????? Thanks for the help.
Well on/off switches can be found in electronic parts shops. But I doubt that its the culprint of your problem. These switches are quite reliable. Write me letsfixitgarage@gmail.com maybe something can be arranged..
nice one. all sorted. I was looking for a video to fix the power button of the brush. if you have any youtube link for that video. thanks in advance
What seams to be the problem with the button?
Battery charging while I place in the charger. But when I take the handle off the charger, then it shuts. Not sure where the problem is. Thank you for your reply đ
I got the cap off, but canât seem to unclick unit from housing. Are you pushing levers away from circuit board or towards? Any help appreciated. I think the only issue with mine is a loose screw...turns on but when I put pressure on it stops.
You can check my other video czcams.com/video/oMVa64Q13HA/video.html specially for this case :) but yes I'm pusching the levers towards the circuit board and apply slight pressure by pushing the toothbrush down so that the levers wouldn't jump back in to their places..
Lets Fix It Garage thanks again. If I cannot fix can I send it to you? Will Venmo you before sending
@@patrickharvey8747 give it a try! If no luck write me an email and we will figure it out :)
mine still can be charged and the light is on. but cannot work. and i found the seal is damaged. so what should i do to repair it? change the battery ? thanks.
Take it out of the housing then take off the PCB off the Frame to inspect the water damage. It could be damage on the board or contaminated on/off button
My diamond clean smart toothbrush wonât turn on at all. It charges and the other button works like normal but when I press the power button nothing happens. I opened it and the two magnets arenât touching so idk what could be the issue. No water damage as far as I can tell, looks perfectly fine inside. Any tips??
Well this one is quite unusual.. it could be button itself but only if there would be water inside.. or a blown MOSFET... That's the only things I can think off.. if you're from Europe write me letsfixitgarage@gmail.com with photos of the board maybe something can be arranged..
Hi Nice video. I have one with loud noise. The gap between the magnet and coil is good, shaft is okay, not ratteling. When i put the brush head on the shaft, then the noise is loud. I have tried to change the different shaft, or tried with the different outer casing, but nothing works for me. still noisy. the model is sonicare diamondclean, pink one with 5 modes. I know you are the best to ask. thanks in advance.
It could be that magnetic drive is defect. Not sure what breaks inside (as it's welded together) but magnet usually is wigly or turned more to one side and it touches the frame of electromagnet.. you will need to exchange the whole electromagnet drive..
@@letsfixitgarage thank you
Hello, was wondering if you could repair mine? Everything lights up, but doesn't vibrate that good or move anymore?
Sure, write me an email. It's in Chanel description and we can discuss it.
Hi pls help how to replace battery in Curaprox hydrosonic pro ???
sorry havent had this kind off brush in my hands..
Hello, can you tell me where I can order such a blue mounting plate? Or what is the name of this? Kind regards André
try looking on eBay or AliExpress for Soldering silicone pad
Hello, may you write exact type (and its size) of the build-in battery? I would like to order now one and be ready for one day swap. I have exactly this toothbrush for two and half years and battery capacity is still worse. Maybe I have a few times the toothbrush discharged too much (i know there is a low voltage protection anyway...). Thank you :) PS: Very nice videos!
Interesting.. and do you leave it in a glass to charge every day? Because in my experience battery hold very long.. maybe there is something more that affects the battery life.. as for exact type not sure never ordered one.. the battery is the same dimensions as all the Sonicare batteries but this type has longer pins.. will try to measure and get back to you.
P.s. thanks :)
@@letsfixitgarage So quick response!! Nice :) Actually me and my wife share one charging station, moreover the battery was fully discharged in my holiday trip a few times. Ok if you could measure the size of the battery or take an photo of the battery with detail it would be nice :) The toothbrush battery capacity is lower and lower in time. Therefore I believe it should be battery (precisely I hope :D ). When I order the new one and swap it, I will inform you about measured capacity of the old one :)
Found one. Write me an email to letsfixitgarage@gmail.com I will send you the pictures
I have an HX682P that senses when a head has been replaced and signals when you need a new one. I need to replace the head shaft gut it has a wire coiled around it and I cannot figure out how to disassemble it without damaging those wires. Any ideas?
Yes. You need to desolder the 2 points where this coil connects to the PCB.. sadly no way around it as the wire is to short to somehow dismantle it..
@@letsfixitgarage Thanks, I was able to do that although with my hands being unsteady I am not as good of a solderer as I used to be. I doubt that it will hold for long but am hoping that it is just to detect when the head is replaced since the older ones don't have that. I appreciate your videos and advice.
Yes as far as I know it should be only for the RFID detection on the brush heads and thanks for the feedback đ
HELP HELP!!! Mine is charging and all of the lights work but the vibration doesnât work. I watched your other video but I have the diamond clean smart (in this video) which is hard to maneuver. How do you fix the motor ?!?!?
Idea is the same you have to make the gap between magnet and electromagnet. But because of the pressure sensor and brush detection coil it's more difficult. There is one way around it to get to the screw that is under the motherboard. There is a hole in the motherboard where you can access it if you have a Philips pH000 screw driver. All the other steps should be the same as in my other videos for vibration problems..
Where does that wire connect to behind the board 9:09?
At the top of the board On the right side there are two contact plates. Check for loose wires if you ripped them off without desoldering.. in the worst case it will work without those wires to. It's used only for detection of the new brush heads..
Are the seals in that model better than on the others?
Only time will tell, but it looks promising.. low profile, no edges where build up could hide. But you still need to clean it time after time if it will be left with toothpaste on it outcome will be the same..
Lets Fix It Garage Yes, true. Unfortunately there is no spare part for the brush connection. I read that itâs a weak point on the sonicare brushes. Only the brush connection for the older/lower models are available as a spare part.
For now didn't had a broken new type toothbrush so didn't had a chance to tear it more seriously only this one that needed a charge. From first view it looked quite similar you could try to mount the ones from older model maybe it will fit.
Hi , I would like to ask you if I can charge a sonic brush with other charger that the original one and if yes which are the options.
Well the charger is not bindet to the toothbrush if that's what you are asking. But you do have to check the model of the charger according to the toothbrush model. And do note that Diamondclean smart toothbrush charger ir different from normal Diamondclean..
@@letsfixitgarage The question is because I lost the original charger is possible to charge the tootchbrush with a charger from other brand ?
@@cazaremamaia6846 if you have the new smart diamondclean then only special smart diamondclean charger will charge it or travel case with charging ability, but again only designated smart diamondclean travel case charger.
@@letsfixitgarage My model no is HX939W 181030.
This one should be compatible with normal Diamondclean charger HX9100
Hello! i have dropped this model of toothbrush on the floor, and i saw in one of your other videos that i could fix this by separating what i think it's the coil from it's upper part, but in that video the toothbrush was different, and i seem to not be able to open that part in order to separate them. Can you tell/show us how it's done?
What exactly are you not able to open?
@@letsfixitgarage the upper chamber where the copper coil is now touching a metal towards the tip of the toothbrush (I dropped mine on the floor), and i think i need to separate them, and for that i think i need to open that chamber
Have you checked this video? czcams.com/video/o3PBPU2jXbo/video.html
@@letsfixitgarage yes, I've seen it but for me it seems that the mechanism is different (correct me if I'm wrong)
@@george-andreimacavei7555 yes and no.. the whole electromagnet part with gap between them is identical to the one in video. But this smart one additionaly has RFID reading coil. If you know what you are doing it's possible to remove it as in my video with older model but there is possibility to rip the cables off so sager way is to desolder those two wires and then safely proceed with removal of electromagnet and easy access to the screws to restore the gap.
my phillips care smart one just died.... i needed to charge it every 2/3 days it wasen't responding when it was empty anymore and after using it and letting it to sit on the charger for 24/36 hours it does completly nothing? maybe the battery just died now? ordered a new battery it will come soon but i broke the white led thing cable when i opened it, should it just work when i replace the battery or because the led strip on the bottom is now broken it will not work totally anymore?
It should work without LEDs.. depending on the damage I would even consider removing the strip completely, so it wouldn't short.
@@letsfixitgarage thx bro, does it sound to you what I described that it is a battery problem?
@@coolbvwes1 what did you found when you opened it? Any moisture or corrosion? My impression is that battery is rarely at fault usually it's water damage on the board that's shorting out and draining the battery, but you never know it could be a bad battery.. especially because the new smart ones has much more electronics and nice stuff that likes to consume some additional electrons :)
@@letsfixitgarage nothing at all everything looks super clean from the inside
@@coolbvwes1 then one more thing to try before buying a new battery is to charge the battery externally and check if it behaves the same. If yes then the battery is at fault if not it could be something on the circuitry..
for HX9340, the battery having problem is Sanyo POHC 4235 010 13069. This battery looks like dead battery caused by not using for a long time. I'm trying to replace it as 18650 Li-Ion battery. 18650 battery can be fit and work welll instead of Sanyo's. right? or Do I have to find Sanyo's?
You will need to find a smaller one, 18650 will not fit. Check my other video about repair of Sonicare models I remember measuring the measurements of this battery. It can be from different manufacturers but it has to be specific measurements. Don't recall it precisely on hand..
@@letsfixitgarage As I measured, battery equipped is 49mm length. The battery for sale in Ali Express as a compatible one like 18650 or 14500 is 50mm length. I'm searching more to find the exactly same length. Thanks,
1450 will fit.
hi i got a diamondclean 9700 blue it doesn't seem to be connecting to my phone via bluetooth, so you know how to fix this?
Sorry didn't had any problems with connectivity.. so no experience in this field.. try to make some hard resets if it's available..
@@letsfixitgarage don't think this model can hard reset. already tried searching online/manual etc.
In this video comments there was one user reg ister who wrote that there is a philips suggested reset procedure of resetting it by holding power button but as said I haven't checked if it does something.. you could try to desolder the battery or the jumper solder blob to make a power reset but not sure if this will help..
I couldn't fix my toothbrush but none the less I love watching your videos! Quick comment, often we you bring what you are working on close to the camera the top part is cut off so we can't quite see everything.
Thanks! Till now I was filming with my mobile phone so I couldn't see what I was showing to the camera but now I got some older camera that has a rotating screen so hope in future videos this will not repeat.. thanks for the tip!
Hello, can you please tell me if the point to desoldering is the negative pole o JP1 ? Thanks
Jp1 is a jumper solder joint to remove power from board without desoldering the battery.
@@letsfixitgarage thank you, but I don't understand what I need to desolder .. In the video can't see ..
What do you want to desolder?
@@letsfixitgarage 15:33 you told to desolder, than resolder the Joint Point :this is JP1 ?
@@pistoriuspuledro3045 this removes power and reconnects power to the board without needing to take out the battery.
My Sonicare HX9332 / 04 is no longer charging. Can the battery be replaced? could you make a video about it? translated from Italian with google translator, thanks.
From experience usually it's not the battery. Is the upper rubber seal ok? Or does it have some build up? If the later sorry to.say it but the seal is damaged and you have water damage in the toothbrush..
@@letsfixitgarage thanks for your reply. the toothbrush still works today but when I put it back in the glass the charge LED no longer lights up and I feel it is discharging. I have not noticed any problems with the upper gasket. I will try to open it. thanks.
@@DavidSuperFlop definitely try to open it and inspect it further.. when you will open it you can always try to charge the battery by applying 4.2 volts with a bench power supply to check if battery is taking charge.. but I would suspect first off all the charger itself or the charging circuit. Try to get another charger to check if yours is ok..
very kind. I had also suspected that it was the basic glass to work but I verified by trying to load it in its travel container that acts as a wifi charger. I will try to inspect it. Thanks again.
Hey there! I took my Sonicare Smart apart to move the magnet after having some issues with the vibration. Since taking it apart the toothbrush no longer powers up or charges - no lights at all. I never had any battery/charging/turning on issues prior to taking it apart and I didn't break anything obvious in taking it apart. Can't for the life work out why it's now completely dead!! Does anyone have any ideas or came across any similar problems with their repair? Any help would be greatly appreciated!!
Well it's difficult to consult when it was working and you haven't broke anything.. check the usual: battery voltage, fuse and any damage on the board.. maybe accidentally something was damaged..
@@letsfixitgarage Thanks for the quick response. Much appreciated đ. Battery voltage is at 4.2v - both at the battery and when measured across the two board points, the charging coil produces a voltage when being charged. There is continuity across the elctromagnet coil. There appears to be no damage to the board visually.
Very strange. Is there a particular fuse you recommend I check?
There is a fuse next to the positive battery terminal usually blue colour.
I have a black diamond care which charges (I measured 4V on the battery inside) but it makes no noise when I press the button.
The lights just flash once (then they stay off)
These are difficult. Usually it's water damage. Sometimes when the MOSFETs are dying toothbrush behaves like this or when the traces are almost dead.. chack my water damage videos and go through PCB traces chip->MOSFET. If there is some degradation, restore it..
@@letsfixitgarage thank you for replying. I was hoping there would be an easy fix.
Older diamondclean are easy.. smart and new prestige, after water damage, are difficult to repair...
Can hx99 use qi wireless chargerïŒthanks
no, dont think so..
Mine mostly vibrates with out vibrating the toothbrush. It makes a lot of noise. Any ideas of how to fix this?
It's the 9700
This czcams.com/video/o3PBPU2jXbo/video.html should have your answer ;)
Can I send u my toothbrush to fix it ? I canât fix it I have 2 both dropped now neither power up .
Use a rubber or soft tip air gun and blow compressed air into the bottom pinhole. Pops right out no stress, no scratches or marring
Bottom hole has some kind of seal inside, does it stay in place or is ripped off? Interesting technique! I saw some videos where they cut top rubber seal and use a compressor to pop bottom off, but if you have only vibration problems you lose a good seal..
Hi, i have now the same problem.
Have you the problem fixed? Thx for your help.
What problem do you have in mind?
@@letsfixitgarage no charging, the Same you had in this video
Issue with these was quite simple. Battery discharged below 3v and at that point I didn't had correct charger. These new smart toothbrushes use different charger than older Diamondcelan brushes. But they look exactly the same you need to pay attention on the charger model. Additionally in the mean time I had one in repair that had a burned voltage controller.. so there can be multiple problems that can cause the not charging issue..
@@letsfixitgarage i have the right charger and its still not charging. I think its the electricity. But thx for your help.
Well first thing would be take it apart and check the most obvious: battery, fuse or any other visual problems that can be found on PCB.. good luck!
Thanks. you explain nicely .It would be fine if you tell what tools to be used to rectify particular problem.
thanks for the suggestion!
I just got my new one, hx9914 (double pack), they do not charge with the old (silver) charger, it is normal!
Yes and somehow I'm getting impression that new charger is not as reliable as the old one.. had already a lot of cases where toothbrush was ok and charger was defect..
Just my experience - all of a sudden my Philips Sonicare DiamondClean HX9903 stopped charging on the original charger CBA2001. I have been using it for 3 1/2 years, battery was still in mint conditions. Turns out that the charger was faulty - when I replaced it with another CBA2001, the toothbrush started to charge immediately and charged fully.
Yes my experience is similar. These smart diamondclean chargers are not as reliable as old ones. Not a constant issue, but still had some bad ones, old ones are Nokia standard, unbreakable:))
how to tear down the buttonïŒ
My sonicare diamondclean charging base stopped charging... it seemed to be caused by water ingress but it shouldnât. Any chance I can get some advice or send it to you to take a look? The model of the charging base is HX9100. I have bought a new charging base from eBay, so if you need it, I can send the old one to you.
Hi thanks for your offer but as far as I tried to take apart an older model charger it was fully covered in epoxy, so no chance in repair.. they are quite reliable but when it fails only exchange helps..
Certainly the Diamond Smart Charger is different than the previous toothbrushes. Try if you have the opportunity.
Thanks for the update did you by any chance have both? Could you confirm/check if the glas or the plastic holder from older toothbrush fit on the new charger base? Or was this changed to?
Yes, I have both Dimond Clean and Diamond Clean Smart. The charger looks exactly the same (plastic holder) The difference is only in the markings DC Diamond Clean (HX9100), DCS Diamond Clean Smart (CBA 1001). One more thing is interesting. That D.C works on a D.C.S charger and vice versa not.
Handle Name DiamondClean DiamondClean Smart DiamondClean 9000
Code on bottom of handle HX93, HX934, HX935, HX936, HX937 HX992, HX993 HX991
Code on bottom of charger base HX9100 Type: CBA1001, CBA2001, CBA3001 Type: CBA5001, CBA4001
@@mariankuta5595 thank you for update! and have you tried to put glas or the plastic holder from DC charger base on to DCS charger base? I'm interested if it's only the base that I need or glass is different form too
@@letsfixitgarage I checked it for you and I think only the base is different because neither the plastic nor the glass have any influence on the charger working.
You donât need any pliers just use a small flat screwdriver and insert it at the bottom and pry it open gently you can use two of them. Take out the bottom seal, then you will need to put the brush end on the table and follow the video.
Sure you can use a screwdriver. But then you will damage plastic on the housing and bottom cap. This method doesn't damage any of those..
I've changed the battery in mine and now when I've put it to change, the lights are just flashing but the brush is still not working. Any ideas?
It's very difficult to comment on former repair.. first question would be why did you change the battery? Have you found any water inside?
đđ»
the new philips 9000 series do not charge on old chargers..
True, not wokring with old one.
Didn't show how to remove all those internals from inside the brush on 8:30.
yes, sorry about that.. my camera setup is crap in this video, working on it. But as said the latches are exactly the same as in previous sonicare diamondclean toothbrushes and I made a separate video just to remove the insides from the housing hope you will find it useful.. czcams.com/video/oMVa64Q13HA/video.html
Is battery soldered?
Yes all Sonicare battery's are soldered
@@letsfixitgarage thanks, how much voltage and amps to charge battery?
As majority of li-ion cells 4v 0.5a
Was interested in the step at 8:30 where you unfortunately work outside your camara scenery.
This step is shown additionally in other video. czcams.com/video/oMVa64Q13HA/video.html
How can I send you my Philips Diamond who has the same exact problem?
What seems to be the problem? And is your diamondclean the one in this video with bluetooth?
@@letsfixitgarage Its a Philips Sonicare Diamond clean. It just stopped working. I barely hear the motor and vibration is almost dead. Its not Bluetooth
@Marie Lyne Comeauif it's only tge vibrations then it could be possible to fix it. Write me in to LetsFixItGarage@gmail.com
Can I send you my diamond sonicare toothbrush to fix?! Iâll pay for postage.
It depends where are you located, but sure, write me an email (it's in Chanel description) and we can see what can be done.
A how-to video where he takes the brush out of xamera view when he opens it...
For that there is a separate video: czcams.com/video/oMVa64Q13HA/video.html
Mine doesnât charge, does not turn onâŠ.. guess it is completely dead(cannot be fixed?)
It can but it's not that easy and if you are not familiar with soldering you will need to find someone who is comfortable with that kind of jobs.. Check my other videos with water damage. 95% answer is there and it's the main cause when brush doesn't charge..
Charger is not compatible with the smart series.
Which charger is compatible please?
Look for CBA1001, CBA2001, CBA3001, CBA4001 or CBA5001 difference between these is only in color, but they all are for new smart toothbrush
@@letsfixitgarage thank you very mĂșch!!! đ
The second step. Where the latches????!!!!! Adjust the camera properly
Made additionall video just for that czcams.com/video/oMVa64Q13HA/video.html
It's not obvious at all what he did at 8:30, when he said "the latch is on the side". I couldn't figure out this magic step.
Sorry about that. When you create videos you get a false Impression that viewer has seen your other videos.. check this video specifically for taking it apart czcams.com/video/oMVa64Q13HA/video.html
Canât see what are doing
You need to point the camera to the brush a little better
sorry about that.. beginner mistakes. do check my other diamond clean repair videos they have much more information than this one and have a little bit better video quality :)
Why so many dislikes? People mad that it isn't easy to repair? Great video
Thanks đ got one useful comment that said why he disliked the video: "too many ads" so I understood it's not the content but the payment type. Sadly only minor part of CZcams users want to pay for useful content everyone wants best quality and for free..
Thank you for the video but next time hold the device into the camera, you are out of focus all the time
Sorry about that, these are some of the first videos, at the moment have upgraded my filming setup. check it out and leave me a feed back on the newest video ;) thanks!
Maybe you should learn...The Newer Sonicare does not CHARGE on the older charger...so, you should NOT see anything when you put it on an older Diamond Clean toothbrush. Use the Charger that came with it!!!
I bought them as defect from eBay and didn't had any knowledge on the new philips charger and as it seams at the moment of video making the previous owner too :) after this video was made with some of the viewers we figured it out in the comments so hope this info will be helpful for some of the owners that can have similar problems..
It'd be cool if you could actually show when you activate the latches, zoom out or something please lmfao
You mean like this czcams.com/video/oMVa64Q13HA/video.html :)
Thanks for all your vids. They are super helpful.
Have you seen an issue where the toothbrush looks like it is resetting/restarting/shorting(?) when placed on a charger? I repaired a wobbly head but when I put it back together I noticed this issue. It lights up and continues to blink but does not seem to hold a hold a charge (I left it on the charger overnight and still goes dead when removed).
I may have checked a couple things with my multimeter while the battery was still connected đ Is there a way to reset the battery by applying current?
Here is what's happening:
czcams.com/users/shortsdmdQmarWSIw
Thanks for your support really appreciate it. Sorry I can't check the video on my phone in this respect CZcams studio app needs a lot of work, and on my laptop I will be only in one week. If there is blinking lights, restarting I always suspect water damage. In what state was the upper seal? Was there some black marks, tears, have you found water marks or water inside? You can check it by pullig the rubber seal slightly apart as sometimes there are micro tears that get visible when you pull it apart. If it's smart DiamondClean it's bad news.. if it gets water inside they are much more difficult to repair after water damage. Old DiamondClean (one button) are easier to repair you can check my other videos for that. If you want to hard reset just desolder a solder spot next to the negative battery contact this removes battery power completely from motherboard and it resets. You can measure battery at its contacts, if it's 3.6v and above motherboard has sufficient voltage if it's below it could be that it's not sufficient and you need to charge it with power supply. Set power supply to 4v 1a and apply positive to positive battery contact and negative to negative battery contact to charge it up.. one more thought: rare but it happens that battery legs breaks at the battery, it helps to desolder the battery contacts and take the battery out, doing this sometimes battery leg falls off revealing the problem.. hope this helps to find the real problem.
@@letsfixitgarage Iâm pretty sure itâs not water damage because the device is still relatively new and when I opened it up to reattached the screw on the head, I did not notice water ingress. Iâll open it up again, de/resolder the jumper, and inspect various things⊠this is the fun part.
@@letsfixitgarage Just to close the loop on this: The hard reset (de/resolder jumper) had no effect, but I noticed continuity issues with the fuse. I replaced it with a 3A 0603 fuse and it lit right up. Yay.
Nice job! That being said it's very uncommon for these fuses to go bad on their own. usually only after water damage and even then traces are the ones that give up first and not the fuse.. so if it will die in near future look for something else as well, it could be some chips on the motherboard that get hot during usage or charging the brush.. don't want to discourage your find, just giving some ideas :) hope the repair will hold!
The new seal sucks. FYI. Mine started rattling within a year.
rattling? seal purpose is to hold water out of inseide.. if you have ratling you have aproblem with fixture of the stick. it could be a loose screw or broken part.. you need to take it apart for detailed inspection..
Wow 3 minutes taking the base off then doesn't show the clips being released due to the angle and 3 secs!!
it was my first time getting my hands on these new smart ones :) so I was a little bit excited and done the initial opening "live" on camera - sorry for that. as for clip releasing it's the same as on all diamondcleans I have a separate video for this czcams.com/video/oMVa64Q13HA/video.html hope it helps
@@letsfixitgarage sorry. My bad. It was a bit frustrating though but thanks for the attempt anyway. đ
you could just reset without opening it đ€·đ»ââïž
any information you can share is welcome :) in what case do you want to reset it?
wrong camera angle
thanks for feedback. I'm thinking on adding a vertical camera on my desktop. But want one with rotating screen to see what is in shot.. any suggestions? ;)
If your toothbrush has stopped working just turn it upside down & bash it against a wall. problem solved
interesting solution :) and to be honest cant imagine what could be wrong that this would help :D maybe a loose solder point.. I would investigate it..
All your shots are off use wide cam, đ
Thanks for the tip I try to be more cautious about it as wide cam has two disadvantages.. one it makes everything smaller and more difficult to see and it shows whole mess in my cave :)))
100 pounds tooth brush works a year. Froud
if you have purchasing receipt warranty will cover this. Afterwards depending on defect type you can find various solutions in my other videos ;) or write me an email maybe I can help you.
wasted me 20 mins
Sorry for that.. it is a older video, at release time there was no information about these toothbrushes so it was relevant then..