UPDATE: I’M BEING TAKEN TO COURT! - Here's what's happened so far!
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- čas přidán 3. 04. 2023
- Just a quick update on the court hearing I had at the end of March. Check the video for all the info so far!
For the original court video, see : • I'M BEING TAKEN TO COU...
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Some people are so stupid you have done all you can to help her, you have done nothing wrong.
She has serious Karen energy 😂 hope you win the case!
Divorsey mate they have all the time in the world these divorced women
Sounds like Karen is learning about the real world rather than her skewed view of it. Keep going mate.
You have been very calm about the situation.
When the case is thrown out make sure you claim for compensation and lots of it. 😂.
My moneys on: she hasn’t done any diagnostic report and so can’t share it with you. She will therefore not share it and either pull out or the Court will find in your favour on the basis of no evidence being presented. Be ready on the day to give detail of all your costs to claim!
🤞
Ask to see the dated invoice or speak to the garage that supposedly done the diagnostic .
More likely her mate’s mate Dave “who knows about cars” has had a look and given an “informed” opinion. Dave used to work in some generalist garage and has “seen this exact fault hundred of times before.”
This is of course despite Dave having never worked on a Q7 but has worked on Land Rovers.
Dave knows any Audi dealer would charge £168 to diagnose it so he’s saved her a ton of money!
@@dj_efk Plot twist - you are Dave! 😂
Love it ....good thinking yes all Joes costs should be paid by Karen!
I’ve sold thousands of cars and this is all too common - they expect you to ignore the legal proceedings, they win by default, they get £7500 and get to keep the car 🤦♂️ it happens they are disingenuous at best fraudulent at worst.
She sounds like a right con merchant and you have done more than you needed to and I bet her ex is glad he isn't with her anymore 😂😂
Feel.sorry for her husband
The car is in her Aunties name because the Aunty has a Blue Badge and if the badge is in the Auties name she can get free Road Tax and be able to park in Disabled Parking Bays.
Interesting.... I wonder if there is a way to check?
Would not surprise me at all!
The problem is your selling a 40 or 50 grand car with a million miles on which is just going to break constantly and the 6 grand customer who can't really afford to run a car like that is expecting a new car
You are 100% on the money. The first and second owner are in a different financial position than the final owner buying a car with so much technology it has become a money pit to run. A 50 grand second,third or fourth hand car still costs as much to run and service as when it was brand new. Probably even more so if you want to keep it running like its brand new. There’s a reason they are cheap and that the backstreet type garages are flogging them with worthless warranties instead of the main agents keeping hold of them. Once the owner has had a load of hassle getting this problem resolved the next problem will follow and it will be a bottomless pit of problems. It’s a spaceship with millions of miles on the clock. You can tell you’re going to have issues when the guy in the vlog even admits that they tried several different types of air suspension pumps before they found one that worked because clearly they are out of their depth with the technology themselves.
@@tracer1127 I have an old X5 that's how I know🤣 but that's not half as complicated as these newer ones but I like fixing it and fiddling with it so it's ok for me it breaks once every two weeks any garage that sold it would have no end of claims they'd probably go bankrupt lol
I think that makes a big difference. If you are mechanically minded and enjoy the maintenance side of ownership as well it’s not such a problem. I have enjoyed maintaining my motorbikes over the years but when it comes to cars I haven’t got a clue what I’m doing and would be reliant on the dealer or my mechanic to help me out. Buying anything with space ship miles is always going to be a bit of a dice roll, you could get lucky and buy a we’ll maintained vehicle or could end up with a right lemon.
No Engrish, please.
@@worldhello1234 sprecken ze doisch
I picked up my mother from the airport once last year after she came back from holidays, so it only made sense to get the car put in her name.
Sounds like the claimant is full of it mate
Having personally dealt with Joe and his team, I can say they are top people and highly recommended 5 star 🌟 service all the way.
Thanks Julien! I look forward to hearing the V4 this summer! Joe
Is your pump still working 🙂😆
Fingers are crossed for you Joe. No one needs that stress
Isn't hiding money also fraud? And a judge now knows it. I would think this might come back to bite her down the line.
Am I missing something here?
If the vehicle is out of warranty, surely that is the matter resolved with no case to answer.
Thanks for being so transparent with this issue. You’re one of the good guys 👍
Thanks for watching!
Thanks for sharing this, new subscriber. You are a class act and I would happily buy from you. Sorry you had to go through this.
Been through similar, don't worry about it, you'll be fine. I found issuing a counter claim makes em sit back and reflect on their actions at least.
Unbelievable! Watched the first video and have been waiting for the outcome, she's clearly chancing her arm, can only see this going your way, fingers crossed it does. Best of luck, and keep up with the video they are all great.
Thanks Tony!
They have probably realized that ULEZ will affect them.
i feel sorry for you work so hard and it all falls behind you , TELL THE JUDGE THAT YOUR SUBSCRIBERS WILL NOT HAVE IT AND THEY WILL FIGHT FOR YOU . regards .😃
Great result for you Joe …. There’s always someone who wants to try it on. 👍🏻
As much as this has hurt and wasted your time even though you are sat in your leather chair for the full video this is excellent content, really looking forward to find out what happens next and hopefully the right verdict for you which from how the judge reacted sounds highly plausible! 🤞
Thanks Glen!
What's the relevance of leather?
If it was a faulty air valve, there is no way anyone can tell when it will stop working. Just like so many other parts, they work today and stop working tomorrow.
She clearly did not follow civil procedure rules. She must share all evidence she brings to court to the defendant at least seven days before the hearing. If her case was that strong, she would want Berrow Motors to see the assessment before getting all litigious.
Legally you have dealt with the issues each time a problem aroze, now if you ignored them, they have a case, but they DO NOT!!!! they have no case, you have done more than enough and beyond, love your channel bruv 👌 unfortunately in any industry you will come across the rogue few, the judge dealt with it swiftly, congratulations bruv 🥳👍
Shes a thief.
Most garages wouldn't even talk to you about faults several months down the line. The fact that you even offered to look at it shows everything.
🤨
Still got everything crossed for you 🤞🤞🤞
Thanks Paul 👍
Sounds like she is chancing it here. Its like she has no case really, i hope you get the outcome you deserve. Hope you can claim for loss of time etc. Look forward to the update 👍🏻
You have a great voice....voice overs, radio .....
The down side of being a car dealer! thanks for sharing feller.
I personally would have the independent inspection as by definition it would be final..It worked for my company many times.
I am going to be taking you to court in pursuit of a personal injury claim. I was shaking my head so much while watching your video and listening to the antics of your customer, Karen, I've cricked my neck...v painful!
😂😂
Joe Hang in there this now sounds like it's turning in your favour .. Good luck Pal 👍 Best wishes Chris.
Thanks Chris 👍
Very interested to know how it progresses
The valve must’ve gone after the pump was replaced. The other garage rinsed her!
I rekon the claimants cheese fell off her cracker a long time ago trying to claim all that with putting down that kinda mileage aswell. Bit cheeky
Sounds positive, based on the initial hearing 👍
In rOMANIA, thing's like this happens all the time!
I feel sorry that things like this happens in UK
There's nothing worse than a scolded woman. No wonder she's going through a divorce. Anyway, the truth will come out in the end. I'm sure that the court will have taken her deceitfulnes into consideration, and hopefully, it will favour your side. Judging from what you have said and done to help and facilitate this customer, I'm sure it will iron itself out. Wicked CZcams channel, regardless of the outcome, I will continue to watch and subscribe. Thanks for the update. Good luck with the next hearing.
Thanks Kevin!
Already sounding "Dodgy"... Im inclined to think they are chancing it probably has history
Listening to the story, I wouldn't be surprised if they have done similer before, not necessarily with cars but other expensive goods
Im guessing with all you have done, it will cost them more in the end
Good luck 🤞🍀
Hey… Got any of those cars left? 🙄 Crazy. Buyer must’ve been watching far to much daytime TV. Apart from the stress and inconvenience, this also in some form or another erodes into the business. +1 here as I need to know the conclusion. ✌️👍🇬🇧
If the claimant isn't using legal representation I wouldn't be surprised if the case dissolves before going to final hearing? Doesn't help you as you may not be able to claim any costs unless you start a claim against her?
Independent witnesses/inspectors/experts can cause havoc, I remember when my parents' fireplace front glass exploded (and I mean exploded) in front of me, taking out the TV and other furniture. The independent glass expert said that it couldn't happen with this particular glass and we lost the court case.
I've had a nightmare situation as a customer with Ford on a nearly new top spec Focus that had been in a flood unbeknownst to me, after 6 - 7 months of constantly returning it and them not being able to fix it, and them also not being able to find a like for like replacement I still just paid the difference from what the shortfall was on my trade in and walked away. I could have made the dealers' life hell, I could have kicked up a huge fuss but at the end of the day they had tried a couple different routes and weren't able to sort the problem, and I was happy to part with some money and walk away without a car for my own peace of mind. It baffles me when I hear these stories that people have the energy or spare time to go through these hearings and court procedures, life is short people. Cars are just metal and rubber at the end of the day, and sometimes they go wrong, end of story.
I think the 'perception' when a buyer spends £6.5k on a car is it should be functioning and faultless.
But you have to balance that with the age and mileage, it's a 2007 car with 146k miles on it, it's a 16 year old car, so it's quite an old high mileage car, it's not going to be perfect by any stretch of the imagination and things can be fine at the point of sale but a fault can easily develope after 3 months or so, where do you draw the line of liability for such faults?
My 2006 ford focus has just 128k miles on it and I paid £550 for it 6 years ago, for some odd reason its now worth a lot more!
I've had 6 years of faultless, trouble free ownership, if it developes a fault, do I take it back and complain?
No of course not.
To be fair, I personally wouldn't pay anywhere near £6.5k for a 16 year old car with such high miles but I guess some models hold their value and people will pay for them.
I just don't see how they can complain when they go wrong because inherently anything mechanical will eventually go wrong!
Thanks for the update. I can’t see how she can claim more than what she paid for the car? Some people think that car dealers are rogues but dear heaven customers seem to be far more dishonest! Good luck with it all,
Thanks Barry! 👍
If you can get in touch with her ex-partner, let they know about the case, and her claimed ownership of the vehicle.
I'm sure they'll just over the fact she was hiding assets from them.
She's got more front than Brighton!, out of warranty ! 7K miles later & and you've bent over backwards, She's unbelievable, You'll Win this hands down !
Methinks they are trying to pull a fast one
I have a hunch that I should consider getting my next car from you.
7 months isn’t outside the consumer rights act 2015 though. They just have to prove it was there when they bought it and if it’s part of the same issue Ie the suspension then I’d imagine they would be sided with at court.
Also a log book isn’t proof of ownership. Surly they would want a receipt of sale? Unless that was in the aunties name?
Let’s hope commonsense prevails good luck
Mate I aspire to be this calm , I’d be fuming I’m assuming you had some legal insurance. If they lose do you get your fees back ?
Very Exciting 😆 🤣 😂
I had something very similar ,while working at a garage ,
Customer called in and asked if I could fit a water pump on his 3 series BMW ,he booked it in ,
The car turned up on a toe truck which I did think a little odd ,as most people we see drove there cars in ,even with major leaks
I fitted the pump bled the system had it running and checked for leaks and temperature which was all fine I told the customer to keep an eye on water levels and temperature,,as we had done the job asked ,wealso did a block test ,but everything was showing ok at the time ,but because we didn't know the history of the vehicle and how long he had driven with a fault ,and even told him to pop back anytime so we could just check over if he was unsure
Customer collected all ok ,
4 months later had court collection officers turn up to take goods in the value of 4k ,got onto my head office which payed the money but also disputed the claim
We then had to appear in county court ,where the customer,turned up with his mum ,
The car had supposedly broken down ,been toed to another garage where it had been diagnosed with a head gasket blown ,
The judge turned to us and asked about our warranty procedure,which we explained was 12momyhs ,and we had not been contacted about inspecting the car or repairing the fault if it was down to us
When the judge turned to the customer and said will you let them have the car to do the work under warranty if it was a fault caused by us
The customer replied we can't because we don't own the car anymore ,
The judge replied,so your trying to claim money for a car ,you don't no longer own ,they replied yes but we didn't get the full value for because of the head gasket ,The judge then asked who bought the car , family or friend ,the customer replied No the other garage who diagnosed the head gasket
Judge then gave them court cost also asked myself and my area manager if we were out of pocket for the day which we just said no ,
We were told to leave don't know what happened to them after we left the room
from what you said about the repairs and the duration the car wasnt in your workshop and the fact the owner did 7,000 miles more... then the owners doesnt have a case...
I can see why she’s divorced…..my congratulations to her ex, you really suffered.
Its mentally draining having to deal with this rubbish these days.
Even if you were liable they I believe they should give you "opportunity to rectify".
you went out of your way to try and help her as the car was out of warranty not many garages would do that, you seen a good honest trader so hopefully it will get thrown out of court
Should have been thrown out at that pre-trial hearing, look up 'privity of contract' ..... the judge had no right to 'give options' he/she is not there to give legal advice, to either party. IF she pulls out, be sure to counter-sue. Refuse the direction for an 'independent' survey, they NEVER are!
Champagne taste and beer money! Who buys a 150,000 mile Q7 thinking it won’t have problems 😂
as out of 3 months warranty does she have a case at all
will she be liable for your expenses in this case if she loses
Get your legal team to get testimonials of said mot people of anything they found or didn't find
Good luck, they sound a bit daft.
These type of people ruin it for everyone. Car traders will just stop selling lower value vehicles if they have to go through this every time. Let’s hope they see sense and crawl off to the stone they came out from…
When sold to your customer for approximately one fifth of it's original retail value, it was a 14 years old vehicle with many cutting edge complex systems having covered 146k miles.
Problems are to be expected now and again and you went beyond what the law required of you.
I cant see this going anywhere, be amazed if you hear anything in the next 28days. The daft thing is even if she wants to claim the money for the car back your entitled to 45p per mile as bench level, under section 24 para 8.
She’s not from Saff Landen by any chance?
When I worked at a Ford main dealer in the 'eighties we had a guy come in who had just bought a new Granada. He boasted to my colleague that he had just had a full refund from Volvo on a two year old car and that he would do the same with Ford. When I left two years later that was exactly what happened due, apparently, to an unresolved brake judder.I am a gentle person but he had a manner and face that caused hostile thoughts when you saw him.
😂 I know the type of face you mean! 😂
A 14-year old car on 150k has reliability issues - who would have thought?
Unfortunately, you have to put up with uncanny clients, as he is mentioning, in sales of car trade. Absurd client!
I will be surprised if you hear anything from her again
I'm getting the word.........chancer!
I think ones leg is being lifted
Unfortunately, there are some people who will carry on with a claim, simply because thEu wish too make a point that ‘it wasn’t just the money, but the principle which was at stake’, some people have even bankrupted themselves over ridiculous issues - Simply to win a ‘moral victory’.
Bonkers! Wash your hands of it. It is outside of any extended warranty or legal requirements… 🤦🏻♂️
I would just sit back and let them dig a even bigger hole for themselves.
You obviously got a mad women who just wants easy money. You got nothing to worry about
Thanks for the update
They were trying their luck…it won’t go any further
A cheap Audi Q7.... Avoid those cars and their clients.
Some people are unbelievable
I hope she's given up the claim because it doesn't bode well on her behalf starting off with possible deceit of ownership amongst other issues.
Was told by another car dealer that Audi buyers are bloody nightmares and fussy cnts.
What more can you do. You been up front.
ive seen other dealers like chops garage having nightmare customers as well
should never have given the car to them with the lights on, on the dash
Fortunately, sounds as if the judge is fair and even-handed. Unfortunately, some buyers are unreasonable and / or on the take. Psychologically, this claim looks like a displacement activity stemming from the buyer's personal relationship situation. Good luck for a successful outcome!
Maybe somebody should tell the auntie she now owns a car.
I think you have been more than fair it’s just a customer trying it on.
Hope you get sorted some people are just arseholes my response would have been 2 words and the second one would have been OFF I think you have been more than fair good luck hope all goes well 👍
Counter sue them for time wasting and causing you stress . Watch them run
What happened?
I had a customer that never paid me or many other contractors in town. he had the audacity to ask me to refinish another floor for him. I took my 6HP drum machine with a 24 grit belt and carved a giant Union Jack flag pattern in his oak living room floor about 1/4" deep. I was ordered to pay 7400 dollars to the customer by the court system. It was worth it though. Normally i would feel bad about ruining antique oak, but the place was such a dump anyway.
She is sliding down a slippery-slope that's highly polished...in fact I would suggest she will pay all your costs.
This is laughable. I would be mortified if I were her. It’s amazing what the general public must think. This should be put to bed immediately, even if you were still willing to work with her (and probably repair the fault) after any warranty/guarantee period says a lot about your business and how you like to look after your customers. This lady does not deserve anymore of your time, you’ve dealt with this perfectly!
This stuff goes on day in day out and yet a lot of people still think dealers are the cowboys and conmen. Hope this all clears away soon - keep doing what you’re doing 👍🏼👍🏼
Thanks Dave!