Well.. comment section is full of negative wordings...but I believe he took the call in a great manner, well apart from his accent, which is horrible..,☺️he did a very great on call .. He satisfied the customer.. Which is the backbone of this industry... Guys, the difference between customer service and customer satisfaction is the main thing in this environment. The difference line between these two terms is very thin...but it is very significant to this industry. Because this is zone which retain our customer... If you can't able to retain your customer....nothing is gonna help you in future...nor even your excellent accent... So as a result of this call...I give 8 out of 10.... All because the customer was satisfied at the end..
Accent does not matter, communication matters. We don't need to copy other's accent but yeah we need to understand their accent well. In speaking we should be natural.......
I'm a credit card recovery employee. I don't have any ideas how to convince the customer, all customer have pending more than a year payment pls do some videos regarding credit card, payment
The call was successful yes but I have come to realise that once clients start making an excuse they will continue to do that until you become firm and take an extra measure . A genuine person that owns money does not need to be reminded to pay that money.Crooks are everywhere and majority of those crooks are very polite and humble .There are just certain people that like to destroy and take other people for granted . Some people just dont appreciate kindness
I mean... when u work with them as long as can they can get extensions, work arounds, arrangements, lieniencies etc. they are grateful and polite. once u shut them off and say they can get restored only with a full payment and they start lying and try to get to a manager, thats when the real skill starts to put them in their place.
First Rule of collections is assumtive opening.. Example. Hi John. Instead of is this John? Secondly this is more of customer service call than a collection call as you hardly get customers on the phone who owe debts...
mam mam was irritating and way of speech was robotic. You dont need such a pause for every word it was to be a conversation. Bunty was so harmless is call that was good. But the way of speak was like IVR
That was too easy, I don't think we get such an easy customer, every debt collector's follows the same steps but there are consumers with difficult situations and this one's not even near
Harsh Jotwani so with AR every collection call is different. You can have the sweetest person who will apologize and pay during that phone call to having the nastiest person who will cuss you out and call your mother something extremely rude to avoid paying. Every phone call is extremely different from the last. But above all, dont take it personally. They dont know your face and you dont know theirs. Document EVERY phone call and the outcome. Trust me, it will save you and the company if payment has been administered, if not, sending a client to collections.
Forget about the accent because the customer will definitely understand the calls was from outside Europe. The only negative is repeating Mam in every sentences.
Bunty was determined the Customer Concern and find better offer for her. Finally Customer agreed to pay emi ammount after extend Loan tenure with extra interst
Addressed the accnt holder by their last name instead of saying ma'am,emphatizing with the customer means you need also to change the tone of the voice..you need to let the client feels that you also feels where they are coming from by simply putting yourself into their own shoe.
with few sympathies is good but in my company these kind of sympathies give bad impact to the company. New manager come & reminds our team that the company is not a charity company. Payment plan from min 6 mth become to min 3 mth. More than 3 mth must be escalate to the Chief Finance Officer to get approval. lol
according to my trainer the customer herself should verify the information given on the screen. not helpful. he even suggested to the customer to pay 30 pounds and yet after holding the call he stated to his supervisor that the customer said that "she demanded to pay 30 pounds" liar customer service rep.
Ha ha in outbound the agent can verify for sure and he didn't insist the customer to pay 30 doller. Cx told she can't 50 its to high that means she can pay lower that that so he suggested and dealed with 50. Funny think before you comment.
customer didn't talk like that too much relaxed... customer calling customer support helpline shouting and shouting.. even did not listen from representative or executive what and how they will help... but video is good...
1.FDCPA violations 2. Too much of maam, maam. 3. Accent- superb indian accent but its okay as long as you pronounce it right. 4. Need to learn Pronounciation. 5. Good call afterall its a script reading.
@@blurayven304 yes,our mother may not call us chad or Billy but it does stay with us untill her death not like you Americans who stay away from your parents.
We need to analyze the situation here and write the informations It's our project but I can't understand the words No hard feeling but your accent Is not clear, it annoyed me the special information I need is not very clear because of your accent bunty 😭😭
Man 1st plzz stop uploading all this oversmart videos on CZcams. You dont knw wht is collection i telecom industry. Accent worst its not even an Indian accent its a Chutya accent😂😂. And I am confident in saying the above observations is bcos i started my job and worked for over 6years in Internation Telecom industry. So in Hindi i must say Plzz logo ko chutya mat banao
Well.. comment section is full of negative wordings...but I believe he took the call in a great manner, well apart from his accent, which is horrible..,☺️he did a very great on call ..
He satisfied the customer..
Which is the backbone of this industry...
Guys, the difference between customer service and customer satisfaction is the main thing in this environment.
The difference line between these two terms is very thin...but it is very significant to this industry.
Because this is zone which retain our customer...
If you can't able to retain your customer....nothing is gonna help you in future...nor even your excellent accent...
So as a result of this call...I give 8 out of 10....
All because the customer was satisfied at the end..
Exactly
Accent does not matter, communication matters. We don't need to copy other's accent but yeah we need to understand their accent well. In speaking we should be natural.......
Yes you have very good patience and good communication skill..very nice video..thank you
If we talk like this in collection department... customers will sit on head
Yes true bcz I'm a collector
@@jackmaan756 same here loan collection department I work..
@@farhathtabassum9542 oh nice
S&t collection same situation., yaha pe bhi hai. Jaise customer are doing meher bani on us
😂😂😂 yah I am Collection staff I know
I think this wa handled well. It's challenging work for anyone on any side of the ocean. Some customers are just mean and rude to everyone.
The only thing i've learned about his call was Mam.
yes you are right... it should be miss or mrs
I could't hold My laughes
🤣🤣😂
I like your way of speaking and I support youtuber thanks for this video sir send more video like this
I'm a credit card recovery employee. I don't have any ideas how to convince the customer, all customer have pending more than a year payment pls do some videos regarding credit card, payment
SWEET CALL BRO YOU REALLY GOT THAT LADY'S PAYMENT IF YA KNOW WHAT IM DIGGIN AT
Really Bunty gives better solution to Mam for her premium & also handling the customer's very well
I once worked in Collections, damn it's one of the difficult jobs in RSA.
I am very good in collection. I have had 2 years experience about this work . so first of all make good relation with customers .
how ... please can you guaid me
Agree..harshness is the worst way.. although some people are dificult and ness somo assertive speach
yes how
I dont know if this was a CSR or an outbound sales?
The cheque has bounced - Dude checks don't bounce in the west they're returned, LOL
Yes make fun of your own fellow Indian
In india cheque is bounced
Can I use this video for a project? Please reply!
Bunty? can you suggest any other name. ??
If this happens in India, the lady is said - "please sir, i will pay the emi now"
lmao this is the best damn customer you got and Mr.Bunty you need to improve your accent do not worry XD
The call was successful yes but I have come to realise that once clients start making an excuse they will continue to do that until you become firm and take an extra measure . A genuine person that owns money does not need to be reminded to pay that money.Crooks are everywhere and majority of those crooks are very polite and humble .There are just certain people that like to destroy and take other people for granted . Some people just dont appreciate kindness
dude wouldnt be able to do my job lol way more intense
And by the by, how easy this customer is?Dealing with a robot.
Excellently sir
If they are your worker, hire me as a CEO
Very Informative 🙏
This man is a hero
Bunt took good call but he was calling to customer again to again mam,it's not right
Please change your system name 😂 Bunty !!!!!!!!
she's a watching monitor and saying above this or what sir
I mean... when u work with them as long as can they can get extensions, work arounds, arrangements, lieniencies etc. they are grateful and polite. once u shut them off and say they can get restored only with a full payment and they start lying and try to get to a manager, thats when the real skill starts to put them in their place.
Sir business loan k regarding kuchh bnao plz
Nice skills
First Rule of collections is assumtive opening.. Example. Hi John. Instead of is this John? Secondly this is more of customer service call than a collection call as you hardly get customers on the phone who owe debts...
It is set and finalised by company itself. The poor guy is just doing his job.
@@stranger-ep4lx my reply was to the person who made this video.. And to all others who are in field of collections...
@@fittness4me oh got you now . No offence brother 🙏🏼
@@stranger-ep4lx none taken 😊
Cheers 🍻
You have to verify the customer first, dont assume you will get in trouble.
Good accent communication is rquired first of all....accent is very thick...
Collection asks for less mam word.
She called him GRRUNTY 😂😂😂😂😂😂
Hahaha as per my expnce if you talk to to amricans like this... You'll be the scammer. Just like reading poetry dud.
Looks like you don't know how collection call works.
No one is that helpful or honest during one of these calls. Polite, perhaps, to be fair.
Verify Details , Empathise Customer, Ask them when they will be pay, Display Analytics and Numerical Skills , Communicate Clearly around the workplace
its indian mam or mom
That guy read out the address himself..!!
mam mam was irritating and way of speech was robotic. You dont need such a pause for every word it was to be a conversation. Bunty was so harmless is call that was good. But the way of speak was like IVR
Nice
That was too easy, I don't think we get such an easy customer, every debt collector's follows the same steps but there are consumers with difficult situations and this one's not even near
Can you explain further, I am willing to know what are those other difficulties you guys face.
Harsh Jotwani so with AR every collection call is different. You can have the sweetest person who will apologize and pay during that phone call to having the nastiest person who will cuss you out and call your mother something extremely rude to avoid paying. Every phone call is extremely different from the last. But above all, dont take it personally. They dont know your face and you dont know theirs. Document EVERY phone call and the outcome. Trust me, it will save you and the company if payment has been administered, if not, sending a client to collections.
Aur suna bunty! kesa h ?😂
sir uplod a inbound call
Bcoz the customer was ready to listen
Please try our indain coustomers
Good call
I got whatch this video Until the end But, I was crying with the accent from the indian person .
First read the spelling of watch , then reply on accent of the indian
@@mohammedrasulkhaja774 😝😁😂🤣🤣
This is grammatically incorrect at many places.
This is literally.. but come to see reality , i do this 10h day.. this is "golding" the egg . Anyway thanks
Call senter may jab karungi tab
mam mam mam...uff
These guys are acting so bad 🙈 mam get better actors
Maam maam maam your keep on saying maam so iritating 😒
Adress Customer buy his/her Name instead of Mam or Sie
Forget about the accent because the customer will definitely understand the calls was from outside Europe. The only negative is repeating Mam in every sentences.
Wow
Ma'am? I would get penalized if I dont call custumer by their last name.....
exactly...and what is this mrs..even if we know that she married n obviously wife to someone ...MS. is to be used instead of MRS. WITH LAST NAME.
@@chandraprakash1241 excellent!
@@nohemyh9881 thanks a ton MS.ROSE(hehe!!😊)
After watching this I slapped myself. Wtf! Who takes call like this.
Gurr what did you slap yourself, slap this ass hole, punk bunty.
Bunty was determined the Customer Concern and find better offer for her. Finally Customer agreed to pay emi ammount after extend Loan tenure with extra interst
Do not repeatedly say Mam.That's irritating in customers side..Just play on the same level of field..
lol! having hard time listening to him.
y don't you use a hearing aid miss
Shes referring to horrible pronunciation and accent
Lol
The repetition of mam like she does not have a name
Addressed the accnt holder by their last name instead of saying ma'am,emphatizing with the customer means you need also to change the tone of the voice..you need to let the client feels that you also feels where they are coming from by simply putting yourself into their own shoe.
My ears seems to be bleeding 😦😦😦😦
Most of the time here in Florida, the customers hang up or never answers there phone
with few sympathies is good but in my company these kind of sympathies give bad impact to the company. New manager come & reminds our team that the company is not a charity company. Payment plan from min 6 mth become to min 3 mth. More than 3 mth must be escalate to the Chief Finance Officer to get approval. lol
Kiceka android my ny reneka ap luk mera channel bije ny rak ne ka my kisika dhan ny chaye
according to my trainer the customer herself should verify the information given on the screen. not helpful. he even suggested to the customer to pay 30 pounds and yet after holding the call he stated to his supervisor that the customer said that "she demanded to pay 30 pounds" liar customer service rep.
elmer john Agas he is confirming, not verifing.. we cannot ask for more details on outbound call.
Ha ha in outbound the agent can verify for sure and he didn't insist the customer to pay 30 doller. Cx told she can't 50 its to high that means she can pay lower that that so he suggested and dealed with 50. Funny think before you comment.
Mam Mam Mam....stop repeating....accent is sucked
Sandeep Pandey that's the trick. I guess he is being himself. Let him work. They need a payment so at times u might hav to tackle with care.
accent is sucked? learn to speak before you criticize ma'am
are you something like a final boss of call center Indian dorks? Because you criticize, and you can't even write you fucking prick
Tumko vi Mara sir banaogi
customer didn't talk like that too much relaxed... customer calling customer support helpline shouting and shouting.. even did not listen from representative or executive what and how they will help...
but video is good...
We don't say mam in UK. This is more American English.
Mara sir bano gi
Foreigners only use slangs on call
No.need to say mam or getting very slow
Sandip mohasory Mara sir
1.FDCPA violations
2. Too much of maam, maam.
3. Accent- superb indian accent but its okay as long as you pronounce it right.
4. Need to learn Pronounciation.
5. Good call afterall its a script reading.
Thansluithui s ....fdcpA for London....
It’s available in India ?
Really its a script reading? i thought he was'nt read because that was a good conversation between him and the customer
maaaaaaaaaaaaaaaaaaaaaaaammmmmmmmmmm
Is he reading scripts??
He tried well but average call
I can't imagine a bunty calling in US OR ANY OTHER international bpo..
Nobody is fool or naive
Recollection call..?..you have to kick the chors arse
How to talk english
Having a hardtimes of understanding the accent.Instead of saying too many MA'am,addressing with the cx last name is much better.
Advice to call her by her name.. Her name is not man .improve that please.
so heavy accent. you guys need grammar lessons too.
I hear an Indian, I automatically hang up..
Bloody racist😢
I’m not racist. It’s very rare you someone’s Indian mother would call her son “Chad” or “Billy”.
@@blurayven304 yes,our mother may not call us chad or Billy but it does stay with us untill her death not like you Americans who stay away from your parents.
Weat Kar lo may jaunga apka call santer pa
Aise baat kar ke bhi koi collection deta nahi hai sab kuch bhi script kiya hai, aur yaha pe toh 200 te 300 so customers rehte hai,
I am afraid! Why she has to be afraid.
Unofficial call in public
bunty🤣🤣🤣🤣🤣
😂😂😂😂
Accent is needed to be improved
have hard times to understand Indian guy........
It's wrong way
We need to analyze the situation here and write the informations
It's our project but I can't understand the words
No hard feeling but your accent Is not clear, it annoyed me the special information I need is not very clear because of your accent bunty 😭😭
If i were the customer i feel so annoyed with the accent. Filipino is best neutral accent
Well, that worked but the accent was horrible, sorry. Almost did not get it. But good job!
The accent. It's really annoying.
Man 1st plzz stop uploading all this oversmart videos on CZcams. You dont knw wht is collection i telecom industry. Accent worst its not even an Indian accent its a Chutya accent😂😂. And I am confident in saying the above observations is bcos i started my job and worked for over 6years in Internation Telecom industry. So in Hindi i must say Plzz logo ko chutya mat banao