Customer Service English: Calming Frustrated Customers
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- čas přidán 4. 06. 2024
- In this video, you'll learn 16 English customer service expressions that can help non-native customer service representatives handle angry customers with ease. Whether you're working in customer service or at a call center, these phrases will help you communicate more effectively and defuse tense situations. With the right expressions, you can turn frustrated customers into happy ones and excel in customer service.
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#customerservice #learnenglish #englishconversation
I apologize for the inconvenience.
I apologize for any frustration this may have caused.
I'm so sorry this has happened.
I'm here to help in any way can, and I apologize for the frustration you're experiencing.
I know this is frustrating, but I and here to assist you and find a solution.
Having worked as a QA in CS, I find "I apologize for the inconvenience" gets used so much by agents that it comes off as insincere. As an acknowledgement , I like to use "I'm so sorry to hear this, I understand how frustrating this kind of situation can be".
Like, you are very sincere with the other phrases...
@@sirjavi1😂
Excellent idea! 😂 thank you 🙏 for start teaching with empathy!❤
Let’s work together! ❤❤❤
Thank you! 🙏
Sound excellent!
And yours-peak English so clear!
I agree. I was a Resolution Specialist at Amazon. I took thousands of escalations and have listened to thousands of calls. This language is often what you'd hear on the call before the customer asks to speak to a supervisor. Customers DO NOT want to talk to another robot; they call to talk to a human. Be yourself. Have your own style. When you apologize: be specific. Find out WHY they are frustrated before apologizing so you know specifically what you're apologizing for. I cringed a bit during this video.
Great Help. Thank you!
Thank you for this video.❤
Excellent! You are great. Thanks🙏
Very useful for my job!
My very first video from you was about this same topic, I think one year and a half ago... Today I am really grateful to you for all your content.
Thank you for this additional idea /helping tips.❤
Thanks for the video, it is very useful and helpful.
🇩🇴🇩🇴🇩🇴my greeting from Dominican Republic I appreciate your help to increase my knowledge about Call Center.
Very useful , thank you so much❤❤❤❤
this is a well explained lesson
Thanks, this is a beautiful video ❤
I believe this will really help me as a newbie
Great content. Very helpful. Thanks a ton.
You are a good Teacher, I understand everything you said, thanks Teacher
Excellent 👍
Hello from Honduras thanks for the advices
Thank so much it help me alot in my current work as a Agent ❤
Very helpful, thank you :)
From Panama.... Thank you ❤
Your videos are great . Thanks. Maybe you could do some on being interviewed for a front desk job?
Thank you for this video! I'm brazilian and just started a new job in a foreing company. It helps me a lot!
Well I love it I always like to hear videos like that n now I found you so ur video was very helpful
Thank you from Nigeria
"I'll escalate this to the appropriate department." How does this sound?
Great content..im a CSR it helps me a lot🥰
I’ve been in retail for twenty years and this is the first time I’ve considered viewing customers as people.
The jury is out on that one
Pls what do you mean
Infootmaive
and I hope to use some of the jargon to better assist customer
Once I land customer service support position
Thanks Guy
& Nice Emoji. Cartoon 😊😊😎😎
This needs to be shared with a medical staff office who labeled my frustration as “aggressive”. There was no awareness or offering like anything in this training video.
That's because they're not trained to calm you, for some stupid reason, which I think is arrogance.
I was a customer rep for a cancer organization. I had to clean everyone's disrespect towards the patients. Not the Dr who makes $500/hr, nor the nurse $30-100/hr. Most of them are there to heal you, but it's so sad that they won't acknowledge that a smile and the perfect word can create internal peace. I think most of them were arrogant. I lasted 8 years and really helped out patients who were suicidal. Only love and compassion can make someone survive in those environments, because the medical staff is just terrible with customer service.
High Quality
Can you please do one for servers? Thanks!
hi there, any video of customer service manager training please ❤
Phrases to use during a customer call:
1. To work together.
2. To accomplish.
3. Apologetic.
3.1. Broader.
4. Broadly.
5. Sort of.
6. Gentler.
7. To move on.
8. To figure out.
9. Risky. Inconsiderate.
10. To concern.
11. To tackle.
12. Ongoing.
13. To prioritize/ing.
14. Solution focus tone.
15. When they land on the ground.
16. Corny.
17. To set the tone.
18. Proactive.
19. Proactively.
20. Pick out (referring to choosing whether one or another option).
21. To try out.
22. To get a lot out of..
❤❤❤
👏👏👏👏👏
🎉🎉
志木
Noooooo on those first two. It's not human enough. People don't want to talk to robots.
This is terrible advice
Hi, Dominican Republic .