How To Fix Lenovo Computer - Turns Off During Use / Shuts Down Randomly
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- čas přidán 3. 04. 2020
- If your using your computer and all of a sudden, it powers off and restarts, you are on the correct first troubleshooting video. Follow these steps to find out why that is happening, and what to do about it.
If your computer restarts during startup, then that's a different issue. Refer to this video in that case; • How To Fix Lenovo Boot... . Check out the FAQ's and Related Video Links below !!
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FAQ's
Q: Event ID 1001
A: Event ID 1001 was reported to be related to having too many anti-virus programs installed by a viewer. They uninstalled the programs and have not reported any crashes since. - Věda a technologie
![[FIXED] - 😍How To Fix Windows 10 PC Randomly or Unexpectedly ShutDown Issue](http://i.ytimg.com/vi/5La_Wp5q_qo/mqdefault.jpg)
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Thank you so much! I haven't tried the steps from the video yet because I spent so much time tying to fix the computer before I completely lost my energy. So I'll try tomorrow, I have a feeling the issue right before the hardware being bad, at least I hope. I couldn't update my windows 10 for the longest time and then I couldn't go through with the reinitialisation. Watching you video gave me the strength not to give up yet.
Good luck !! Let me know how it goes :)
Wow, totally different guide from any other videos i've been watching.
Hope this was helpful :) Let me know how it goes !
@@PC_Monkey it goes pretty well, at least for now, cuz i know what is my main problem, so i could just google the event id to look for any solution.
@@littleswech Great !!
Hey, man. Thanks a lot for providing us with this video to help us fix our problems. Too bad I have a different problem, you see, my problem is that sometimes when I tried to shut down my laptop, it keeps starting on again for no reason. Now, this problem doesn't happened regularly but when it does it's really annoying. Basically, after turning off my laptop, I suddenly receive a blue screen but the words got jumbled and unreadable as if the laptop's LCD monitor was broken but my monitor is in good condition. Do you have any idea on how to fix this problem?
Hello great video. I have a question. My Lenovo laptop randomly shutsdown. The event viewer error shows Event ID 15. The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
How do I fix this error? My laptop shuts down randonly.
Try a factory reset as seen here; czcams.com/video/BcedxojjShs/video.html
i believe my battery was the cause for Event error 41. as it would suddenly go off at 40% then restart a bunch of times
then it was at 35% under mins. im going to reset all power plans & then maybe replace the battery in the future since non of my errors happen while on the power cord.
just to note: i guss as my battery got older it could not keep my 100% cpu settings on max all the time. awsome video ill defo edit my power settings via a reset of all power settings. thanks
Thank you so much bro
Your welcome !! Happy to help :)
Hi, my computer shows Warning for event id 10016 as mentioned in the video, but I didn't understand how to go about the solution. There is also an Error sign with event id 10010.
Plus, there is event Id 34 is also there. The General description mentions this
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff, got 0xffffffff. Low Energy peripheral role functionality will not be available.
Please help!
did you fix it?
Thank you so much for the video! Apparently Microsoft's Skype app was causing my computer to crash.
Happy to help :) Always here if needed !!
Ok so I'm getting the same message about the Skype App, just uninstalling it worked?
I have my ThinkVision monitor and it is restating randomly but I am using a Mac, do you know how can I find that system error?
Thanks bro 😊
Your welcome !! Happy to help :)
@@PC_Monkey but i have a question wasnt it weird beacause it was saying " no connection check siganl cable" i checked there was nothing
@@Nsbfanxoxo What was happening with your computer and what did you do to fix it?
@@PC_Monkey there is bad news too but first everytime i opened it, the pc closes and it says "no connection check signal connection" i always try to fix it but it dosent work i tried to do the same as you but after awhile it was showing something like a grey screen and everytime i try to open it again it dosent work
@@Nsbfanxoxo 1. Are you able to try the steps seen here? czcams.com/video/2-WDntT-5L8/video.html
2. Can you find any recovery or repair options in BIOS?
Hey, so mine does not seem to pop as an error but more as information, and i believe its event id 42 which puts the computer to sleep that is causing my laptop to just turn black. I tried looking online but im not sure of the options they are giving (some suggest changing the thermal paste, others are talking about changing the percentage usage of the CPU while on battery and plugged in) Im afraid of doing something wrong because i barely understand all the jargon used in those comments. Could you please help me out?
Is your computer overheating at all?
@@PC_Monkey no its not, i also have a fan plugged underneath it. I actually think i found the reason why it closes and i think its related to the magnet in my phone case. I tried it out and my laptop when to sleep whenever i moved the magnet sideways at the bottom. I think the magnet could be potentially the reason why my laptop goes to sleep but I'll have to monitor it just to see if there could be other reasons. I would not have found out without searching my event id number so thank you very much for making this video!! :)
@@zitoulala Very interesting! Please let me know how that experiment goes and if that is most likely the cause! Thx :)
Hello i have a problem my Lenovo T470s the llaptop have 2 batterys sometime second battery goes to 5% pass to first battery but some times goes to 0% and turn off even that first battery is 100% what should i do .I wish you will write me back
Hi, great video. I have a problem with my Lenovo Ideacentre AIO 700. Whilst on the web, my screen suddenly blacks out to show a white clock showing the time of three o'clock, with a white block that starts a count down from 10 down to 1. The computer is then restored to working order. Whilst the screen is counting down, nothing works. The problem appears to be getting worse, so any advice would be much appreciated? Many thanks.
Are you able to find an error matching the time of that occurrence as seen here?
@@PC_Monkey Afraid not.
@@PC_Monkey I really need your help. I bought a new lenovo laptop but its not working. Its shuting down on its own on the logo. Kindly help czcams.com/users/shortsufyXUkuvPdc
Hi, my Lenovo laptop I use for school randomly gives me a blue error screen and restarts itself every 20 minutes or so. This has happened several times and has only started today after I dropped my water bottle on the centre of the keyboard (no water spilt btw). I use this laptop for school and am very stressed about the issue. Thoughts?
Something could have been made loose. Can you enter the computer and reseat the computer as seen here? czcams.com/video/oL1R1Tw0jSo/video.html. Also, can you find an error matching the time of restart as seen here in this video?
I checked the system logs, and I thought I had found what was causing it, I deleted the couple apps that caused it to restart when they "terminated", and I thought it fixed it but now it continues to reset on it's own, except there's no actual error log for what happened, only error logs describing that the system shutdown was unexpected. I've tried just about everything I can think of, and I'm still at a loss. Any ideas?
Is the computer overheating? Also, what is the battery percentage reading when the computer turns off? If you remove the battery and use the computer on just the power adapter, does it still turn off?
@@PC_Monkey the computer gets a bit warm but never legitimately hot, and it shuts off regardless of battery level or whether it's plugged in. Another thing to note, when it does this and turns back on, 70-90% of the ram is taken up by nothing until I restart it normally, then it goes back down to 20-30%.
@@dustisbored2328 Perhaps your looking at a RAM issue. Assuming you have two sticks, take one out and see if it helps. If not, switch the RAM
Ive been trying to record gameplay videos on my laptop, i have a lenovo, i use a hdmi video capture card which i connect to my laptop then from that it goes into an hdmi splitter which then goes into my xbox 1 then tv, well while recording a gameplay video it will ve recirding fine for like half the game, then all of a sudden my laptop will just shut down, and i have to power it back on, so idk if its because it cant handle having this hdmi video recorder being connected to it or what it is, and the laptop is a few years old
Try the steps seen here to find out why its turning off; czcams.com/video/Nqn8-jJFx2Y/video.html
Let me know how that goes :)
Hello I hope you could help. My laptop screen turns off whenever I move the lid open to a wider angle. I did your demo and there's a lot of errors but the most recent one was Event ID: 7034. I searched for solutions but I don't really know what service to change.
This video is for a computer that turns off. Is your computer turning off or is the screen just going dark while the computer remains on?
Hi, I have Lenovo T480 Thinkpad. I am using windows 11. It sometimes shoutdown by itself while working. And sometimes, it boot and when windows almost on lock screen it just turn off. It doesn't matter how many times I try to turn it on, it again turn off suddenly. The only way to turn it on is to connect the charger amd as soon as windows turn on, I can remove the charger and it will keep working. Then when I shutdown it, sometimes it turn on without any issue and sometimes same issue happens. I have added new batteries a few days ago so I don't think the issue is with batteries.
Can you please suggest any solution for this. I have tried reinstalling windows 10 and 11 many times but issue's still there.
Hello.
I am facing the same issue with my Thinkpad T460.
How did you resolve the problem?
I followed your clip; pulled up the errors and warnings - a huge amount. Googled it, looks like I need tp update drivers. Which software would you recommend to download? My PC overheats and shuts down every time I play any kind of game. I tried to do something real simple as a test like Sudoku or some card game, and it shut down too.
Assuming you have Win10, you can see how to make sure all items are updated here; czcams.com/video/DDv2gJDjfOM/video.html
Let me know how that goes :)
@@PC_Monkey Haven't tried it yet; just got in. But thanks so much for your reply. Much respect for your knowledge!
@@PC_Monkey I followed your video. My PC was saying that all was up to date. I still ran troubleshooter, and it said there was nothing it could help with. The only message it had was that this PC does not meet the minimum requirements for Windows 11. This thing is running so hot. The vents are not clogged with dust. I made sure to turn it off over night, and while I was out in day, but it got hot very fast once I did turn it on. Do you think it is a hardware matter? The fan?
@@palacerevolution2000 If it does not meet the min reqs for Win11, then best to leave it at Win10 for now. Hearing a lot of issues running slower machines on Win11 :(
If your computer is overheating but the vents and fans are clean and clear, try cleaning off the old thermal paste and reapplying new as seen here; czcams.com/video/K_j4GPjpawk/video.html. If that fails to help, you may need to replace the CPU :(
My problem is that my computer (Acer Aspire 5733) turns on, beginning to boot, but suddenly turns off, then it turns on again and the problem repeats (doing it every 10 sec or so). It could be turned off only by unplugging the battery. But sometimes (rarely, if I got lucky), the problem disappears and it turns on fine. Is it a motherboard problem (bad contact somewhere)? Thank you
Hey, did you fixed that? I also have same problem (Acer Aspire 4750G)
@@PaoeniCleaning the fan helped, but you need to disassemble the whole thing to get to it. Be careful with some plastic tabs, which can break easily and don't leave the extra parts when you reassemble it back. :)
@@naturewatcher7596 Really? i will back to tell you if it works
@@naturewatcher7596 Sad its doesnt works, do you think adding more thermal psste will help?
@@PaoeniIt could, but there is no guarantee. I tried it on another computer which was turning off on its own and had no result. I ended up buying a new laptop anyway which broke later too (the hinge broke and the front panel of the screen started to peel off showing the electronic parts inside). Arrgh! They just can't make reliable and sturdy ones anymore.
hello, very nice video 😊 I have a problem with my LenovO ideapad 3 14ADA05, when i bought it i wasnt really using it that much but now i am using it more and it suddenly restarts and i try to do what you did in the video it has error id 258 and i dont particularly understand what it is :( can u help?
Thank you.
Is your computer overheating? What is the battery percentage at when the computer turns off? If you remove the battery and run the computer with only the power adapter, does the issue continue?
So idk if you’ll get this or not but my computer is essentially shutting down after I login. I will get on it for a few minutes and it might work occasionally for those few minutes and then it will completely shut off and I’ll have to restart and log back in. Not sure what’s happening, could you help?
1. Are you able to find an error matching that time as seen here? Your welcome !! Happy to help :)
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have a Lenovo 82BJ Ideapad and the device will shut down if I move the screen slightly while in use. It doesn't matter if I move it forward or backward. Once this happens, I can just restart it by using the thumbprint log in and it will reboot and my windows will reappear to where they were. Any suggestions on what might be causing this issue and how to address?
I would assume that something internal is loose. Perhaps being pulled by the LCD Cable. I would open the computer up and make sure the LCD Cable and all the power cables are not loose.
having Ideapad 330s power randomly shutdown. no proper shutdown. Can you plase confirm what could be the issue and what is work around it is quite confusing.
your on the correct video. Have you tried the steps seen here yet?
I have like 40-50 errors total(some critical). About 6 of them are the ones that say "shutdown errors" but I'm not savvy enough. One of the errors is Kernel -power ID 41 task 63. It says to run the DISM and SFC scan but both turned out no issues. This laptop has gone to Lenovo and twice to Costco concierge- to no avail. Supposedly they charged the mother board but nothing has changed. Any suggestions?
1. Is your battery holding a charge ok? Can the computer run without being plugged in for long?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyit's always on my desk, so I've always had it plugged in. Just didn't want to run into low battery ever, I guess. 🙄 could that be a problem? Since I bought it, the only thing that's happened is that the fan was running non-stop which I thought was weird. I finally checked Google to turn that off, so now the fan only runs on occasion. I've never felt it hot though. Other than that, I've had this problem maybe 8-10 months after purchase until now (total of almost 2 yrs, progressively getting worse).😢 Can I hire you for this repair?
@@bettyc6045 Always having the computer plugged in damages the battery over time. Batteries need to discharge and charge regularly in order to stay healthy. I would replace the battery
@@PC_Monkey Wow, that would be amazing, if that was it!!! I'll definitely never do that again! I'll replace and let you know☺️ THANK YOU!!!
@@bettyc6045 Good luck !!
WOW....I just got a brand new Dec 2022 Lenovo high end CAD Laptop. Just trying it.....on CZcams....out and I get this problem. This occurred within an hour of the computer prompting me to put it into performance mode......which is why I bout a high performance laptop. But I was only watching CZcams.
Were you able to fix the issue?
My computer lets me login but after that the screen keeps blinking on and off. I went to the error folder it’s a lot of errors 1 and 7
Greetings.
I have lenovo g570. Few days ago i've installed i7-2720qm in it, everything was fine, no overheating because I've also replaced heatsing with one that comes in g570's (with larger heatpipe) that also have discrete graphics (my doesn't have one). But every time when I turning it from sleeping It immediately or 2-3 minutes after going to blue screen and shuts down or restarting.
How this can be fixed ?
Are you able to find an error matching the time of restart as seen here?
My OS is Win7, it full of errors as I watched now, but it event id is 36887, also beside that it has warning event id 37. Beside cpu upgrade from i3-2350m to i7-2720qm I've also updated ram from 2x4gb 1333mhz to 2x8gb 1600mhz. my laptop power supply have 20V 3.25A output so 65W, doesn't it enough ? (model: PA-1650-56LC)
Also my BIOS is locked and cmos battery is soldered, and I don't have programator for bios chip.
Also I found a critical error, event ID 41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly"
@@92OnTV Sounds like you have BIOS and OS issues :( I would first try reinstalling the OS to clear all those errors up first. Unfortunately, I dont offer any Windows 7 install videos.
@@PC_Monkey do you know any option, that can help to unlock BIOS ?
any time I move to much with my laptop (on my lap) or even pick it up it always restart on its own (taking me to a blue screen) idk what I did or if I can even fix it, it even glitches sometimes when restarting by itself..please help
1. Sounds like something could be loose. Can you unplug the hard drive and then plug it back in, making sure its secure? Also, do that with the battery.
2. Were you able to find an error as seen here matching the time of power down?
Good day bro. Please my computer shutdown by itself with the event ID
6008. I check with Microsoft Support but I couldn't figure with was wrong. Please help me look into it!
This is a duplicate comment. I answered your first comment :)
Bro help me my hp laptop firstly showed blue screen then I shutdown the laptop after my laptop won't turn on and capslock button blinking and orange and blue light on please help how to fix and what's a problem please
For a laptop that wont turn on, start your troubleshooting process here;
czcams.com/video/_MOe71kBPOY/video.html
Let me know how that goes :)
How do I put my computer In low power mode as well as I followed your video and saw an error what do I do about that?
what a jurk that he doesnt said that! Isn't he?
hey my laptop keeps shutting down when I open it and i didn't have a chance to do what you tell in the video cuz it keeps shutting down like after 5-10 seconds and even if I restart it, it will shutdown automatically. can you help me fix it :((
Can you see anything on the screen before it shuts down? What brand computer is it?
lenova support
hi, I got event ID 258 and I couldn’t find a cause or workaround on Microsoft Support. I have a Lenovo Legion 5 and recently it’s been shutting off and restarting randomly and sometimes when I’m gaming. Any help at all would be greatly appreciated :) Thanks!
What is the battery charge showing when the computer turns off?
If you remove the battery, and use the computer with just the power adapter, does the problem still exist?
@@PC_Monkey sorry for the late reply, I have my laptop plugged in most the time. when it turns back on, it shows full battery. hope that answers your question
@@gooberbb If you remove the battery, and use the computer with just the power adapter, does the problem still exist?
How do you set cpu to lower power mode?
why he doesnt say that?! Insane. Do you already know?
Hello everyone I just want to ask a question do you know why my GPU go into power save mode
Good day bro. Please my system Lenovo T440 is shutting down by itself with the event id of 6008. I looked it up but I couldn't get right what the problem was. Please help me look into it!
Do you have a password protected screensaver?
@@PC_Monkey No, I don't have it. I never set that before on my system since I bought it!
@@oyewaleboyede1854 Have you ever used the Remote Shutdown tool (Shutdown.exe) from the Microsoft Windows 2000 Resource Kit to force a shut down of the computer from a remote computer or you schedule a shutdown of the local computer by using Shutdown.exe in combination with the at command or Task Scheduler.
@@PC_Monkey No bro.
Sir my slim 3 keeps shutting down without any problem and the only errors on the view are 10010 and 41
did you find a solution??? I have same issues with the same laptop. 😐
@@ashwinthnair9210 Hmm I think it was because the motherboard was damaged, I took it to the official reparation shop and it got replaced
My computer is randomly shutting down while using it, and it shows event id 135. I can’t seem to find a windows support page for this event id, help.
Is the computer overheating at all?
Also, what was the battery percentage showing when it turns off?
If you remove the battery and run the computer with only the power adapter, does this still happen?
My laptop (windows 7) shows multiple of errors (11) and criticals (41). what should I do?
What are those error codes? You would need to look them up as described here and see what those errors mean and how to correct them
my computer begins restarting in a loop as soon as I open an application, I changed that one setting to legend and now it only runs for a little bit longer. i looked in my event log and the only error was some Bluetooth thing, which I do not think was causing it as it was fixed. I looked at my other warnings and I had a few of those 10016 things, I couldn't exactly understand what it was telling me to do.
Is the computer overheating at all? What percentage is the battery at when it turns off? If you remove the battery and only use the computer with the power adapter, will it still turn off?
@@PC_Monkey thanks so much for responding, my computer is plugged in as often as it can be, so it's normally at full percentage, it doesnt overheat a whole bunch but every now and then it gets hot when I turn it on. and I tried removing the battery but it still does it :-(
@@h6steria If its getting hot then thats an issue. Overheating can damage multiple components. Also, always having your battery plugged in is actually bad for the battery. They need to be able to discharge and charge regularly to stay healthy. If the computer is overheating, first, make sure all vents and the fan are clean and clear. If that does not solve the issue, and if you can confirm the fan is working, refer to this video; czcams.com/video/K_j4GPjpawk/video.html
My Lenovo desktop isn't shutting down, something physical is happening in the pc itself, sounds like something is moving in there, and it freezes/slows for about 3-5 seconds, and resumes when the noise stops. There is no rhyme or reason, it does this seemingly randomly though sometimes it will do this when I swap tabs from a game like Overwatch to Discord, but will often just do this in the middle of a youtube video. Sometimes it freezes so badly that it loses connection to my monitor and the monitor goes black and restarts. I have zero clue what could be going on or how to go about this.
Are you able to find any error matching that time as seen here?
@@PC_Monkey After many hours of keeping my control panel and the computer management open while using my pc, I can confirm that there are no logs when my problem happens. On the control panel, everything spikes severely, but there are no errors or warnings or anything, and i look at the time. I don't know what is wrong.
There's a handful of 10016's though.
@@Star_Rattler It only does this when playing games or at other times as well? Is the computer overheating at all? What does the battery bar show for a charge when it turns off?
@@PC_Monkey It does this mostly randomly but sometimes when i switch from one tab to another. i was playing overwatch for a while and had no problems but last night i was on youtube watching videos and it froze often. idk lol. and there's no battery, this is a desktop, and i checked the temp, it's a little above average but nothing to worry about.
@@Star_Rattler My first guess would be an OS issue if overheating and battery power are not an issue. Just to doublecheck, can you find an error matching the time of the issue as seen here? czcams.com/video/Nqn8-jJFx2Y/video.html. If not, can you reset or reinstall the OS? I have videos for those procedures if needed
The error is: the netpofm service terminated with the following error: The device is not ready.
Hi my laptop restarts when I charge it, and sometimes for no reason it pops a blue screen sometimes the percentage goes until 100% sometimes not. how can i fix this?
Assuming you have a Lenovo, have you tried the steps seen here? Were you able to find an error?
I am having issue with my lenovo t580, it shut down when amworking and restart. I foolowed your video and find out that I am getting warning with this Event ID: 10016. However i don't know how to apply the work around. Can you help me out on this
According to this article; learn.microsoft.com/en-us/troubleshoot/windows-client/application-management/event-10016-logged-when-accessing-dcom that issue should not be causing a shutdown. Perhaps there is something else. Did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey The fact you still reply is admirable. Thank you for your work
@@thatoneguywithfingers3735 Thx :)
My log straight up just isn’t showing at all. Computer management and everything like that is open and such. What I see is a completely blank version of your System log. Help?!
Sometimes it take a few minutes to load the log especially if the computer is running slow for some reason.
hi,ive had of massive problem all day,its crashed about 6 or 7 times today and the only error i can see is one from an hour ago from when im typing this
its event id 7034,and i dont understand the fix explanation when i looked it up,could you explain what to do for me?
What were you doing when the computer crashed? The same thing each time or different things each time? Also, is the computer overheating?
@@PC_Monkey im pretty sure it isnt overheating as it isnt hot to touch,when my computer crashed i was playing a game,i uninstalled the game that presumabley kept crashing my pc and reinstalled it,since then i havent had any problems
@@vajaint Sounds like it was a game issue. Glad your all set :)
my thinkpad totally shutdown exactly 30 minutes after i push the on button, even only open bios menu is the same 30 minutes will shutdown like you pull off the power cable without batt from the laptop, do you any advise?
Does the computer turn on and work well during that 30mins?
If so, are you able to find any errors matching the time of shutdown as seen here?
@@PC_Monkey Hi there, I'm glad you respond me, thank you. during 30 minutes the computer works fine, the last event log in the system that i can find closely before each the shutdown (5 minutes before the shutdown) is the same source "service control manager' id event 7036.... additonal information for you, the counting shutdown seem like reset when i close the lid (sleep mode) then when i open lid the laptop wakeup well without any corruption and will be shutdown again after 30 minutes, what do you think about this situation 30 minutes shutdown?
@@abuhamidan3488 Try not using sleep mode and turning the computer off after your done using it for a couple days. Does the issue go away?
@@PC_Monkey I will info you later
need help. my yoga 6 keeps turning off or going into power save mode. No idea how to fix
Were you able to try the steps seen here?
My Lenovo B50-70 laptop restarting randomly. Any tips on how to solve this problem?
If it turns off during use, your on the correct video. Have you tried the steps seen here yet?
hello, my laptop had been shutting off after i change the fan and the battery but before i changed it, the problem is just the battery. when i charged the laptop while in use it shut down automatically after 2-5 mins while in use, so i thought the battery is the problem so i changed it, then after i changed the battery, i discover that the fan is not moving and its overheating, so changed also the fan, so i thought my laptop would be great now, but it's not, It's worse now, sometimes it's okay but it will shut down after 30 mins then I open it again then it will shut off after the windows loading, the fans is working nicely and its not over heating anymore, May I ask for help to you of what could be the diagnostic of my laptop. Thank you very much!!
Is the computer still overheating?
@@PC_Monkey No, its working great now but it always shutting down whenever i use it
@@mentallyretarded8663 Are you able to try the steps seen here?
@@PC_Monkey It's all good now, I just repair it hahahaha, thanks to you and some youtube vids, thank you for the time!
@@mentallyretarded8663 Glad your all set :) Always here if needed !!
Hi. My log gets automatically cleared after the random restart. Is that due to a malware?
The log is empty? Havent seen that before lol Looks like we will have to troubleshoot without that tool :(
Is your computer overheating? What is the battery level at when the computer turns off? Also, if you remove the battery and use the computer with just the charger, does it still turn off?
hi..
My Lenovo Idepad 3 14ITL6 sometimes restarts by itself, but if it's in the charging position it's fine, please help me with the solution, thank you..
Were you able to find an error matching the time of restart as seen here?
Hello my computer event Id says 7022 I tried to look it up as u did but I could not find a way to fix it
That is the code that matches the time your computer powered off by itself?
my Lenovo ThinkPad X240 laptop. The problem revolves around sudden shutdowns, and upon checking the Event Viewer, I noticed that the corresponding Event ID for these occurrences is 41.
Usually Event ID 41 happens from outdated drivers. Can you fully update as seen here? czcams.com/video/kX8bB725Ljw/video.html. Also, what operating system did the computer have originally and what is it running now?
@@PC_Monkey The operating system is windows 11 and yes I fully updated the system
@@jestonijettacuel6930 what operating system did the computer have originally
@@PC_Monkey When I bought it, its operating system was windows 11
@@jestonijettacuel6930 Unfortunately, Event ID 41 does not give us a lot of info :( Its one of those really annoying errors. You can try a factory reset and see if that helps, but without being able to troubleshoot the compute further, there isnt much to go on as you can see here :( learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart
Hey i have just bought this lenovo ideapad gaming 3 laptop, but while playing valorent even in low graphics the laptop automatically restarts and i don't know why. Ihave just bought this laptop and i am scared so plz tell me the optimal solution so it does not turns off and i can do my stuff without any worry.
1. This only happens when playing that game and not when using the computer for other functions?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey as i said before i just got this laptop and its gaming so option 1 is out off question. But i think i updated drives and versions of windows cause it asked to update it. I also scaned the pc by means of cmd and it got 1 corrupted file and fixed it. I hope it fixed it but i am not sure. If anything happens i will contact u!!
@@PC_Monkey u can search on google about restarting problem of lenovo ideapad gaming 3 in lenovo official site and its fustrating. Can u make a seperate video adadministrating this huge problem for this laptop??
My lenovo suddenly shut down while i was listening to my discussion. its been 15 hours and i did pressed the power button for 30, 1 min with the charger plugged in and not. Its still not starting :((((
For a computer that does not turn on, try this video first; czcams.com/video/P3I7dDpkJps/video.html. Let me know how that goes :)
Hello my lenovo ideapad shutdown automatically when i login ( it stays there sometimes then when i open apps it shutdown, or it shuts down after logging in itself)
Hi did you solve the problem? Got an Ideapad Gaming 3 behaving as well
@@JustaCuriousity I changed the sleep timings
Hello! My Lenovo Legion reboots randomly. It can reboots every 10 min for hours and then works normally for hours. Reboot as Fatal error 41. Only one program makes it work stable is Skype. What a problem can it be?
1. Does running all updates as seen here help? czcams.com/video/kX8bB725Ljw/video.html
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey 1.yes, everything is uppdated and checked at lenovo support web page; 2. yes, it was a liquid spill on the touchpad, then laptop been cleaned and inspected at a service center.
@@victoriagrant7124 If its all updated, then its most likely not as OS issue. Just to be sure, you can try to reinstall. However, if there was a liquid spill, you could be looking at liquid damage to the touchpad, causing a short, or the motherboard itself :(
@@PC_Monkey yes, but why in this case with running Skype call laptop never reboots?
@@victoriagrant7124 That is very strange. I would have to look at it and perhaps do some deeper OS digging :(
Everytime I pick my laptop up and set it back down it says the system ran into a problem and needs to restart! What is going on?
Something could be loose. I would reseat the HDD first. Let me know how that goes :)
I have one called "The computer has rebooted from a bugcheck."
Hello I bought Lenovo ideapad gaming 2 weeks ago I started experiencing random restarts during use if I’m idle or I’m gaming or talking to my friends, I tried searching for fixes so far non worked all I can think about is probably it’s a windows issue and I have to reinstall. I really need help
your on the correct video. Are you able to try the steps seen here yet?
@@PC_Monkey I get the event code 41 and sometimes blue screen I tried searching and I can’t find a fix I hope u have a fix for me
@@tony_e_k What was the battery showing for a charge when the computer shut down? Was the power adapter plugged in?
@@PC_Monkey it was at 89% I use the Lenovo feature that makes the battery charge to a certain level
@@PC_Monkey I have a question how can I limit my cpu clock, all I know is from the power options menu
Sir i have Lenovo IdeaPad s145, it take around 3 to 4 minutes to start. Plz help me to fix this problem.🙏
You may wont to consider a factory reset.
My problem is that when i Shutdown my Laptop, It shutdowns and then it automatically turns on after a few seconds. how to fix this
Same problem here bro
My Lenovo Ideapad MIIX 510 starts to boot then dies off or shuts off after about 5 minutes when not plugged in even if the battery is fully charged. This only happens when it's not plugged it. I changed the hibernation settings and updated the BIOS but nothing has helped. It shows an error kernel-power ID 88 and I can't find a solution anywhere. I've run diagnostics and everything checked out.
Sounds like either a battery issue or a motherboard issue. You have updated Windows fully as seen here correct? czcams.com/video/DDv2gJDjfOM/video.html
@@PC_Monkey Thank you, yes I have, and all up to date. I clicked on optional updates which lists Lenovo system update, Intel system, AMD etc.. Should I try the Lenovo system?
@@PC_Monkey I suspect you're right because I've been dealing with this for quite some time. Battery is about two and half years old.
@@danamills3390 Yes, you should run all the updates available :)
@@PC_Monkey Thank you so much. Will do.
Pls help me i turn on my lenovo 110 ideapad it starts then it goes to the password page and then it turns off again and it come back to the password page and shuts down, pls help
Are you able to perform the steps seen here? czcams.com/video/g8WkyX0dan0/video.html
My lenovo c940 randomly shuts down every now and then. I'll stop using it for 5 minutes and then it will just shut down. I didn't think of it as a real problem until I was writing my research paper, I left to go get a snack and I came back and the laptop had shut down and now I'm afraid this will happen while I'm taking an exam. The error number I got was 10010 but there isn't a set description of it or workaround, so I don't know how to fix it. This laptop is less than a month old, it's basically brand new.
From what I found, that error is usually related to the operating system having issues working with 3rd party anti-virus software. Do you have any of that on your computer?
@@PC_Monkey I have McAfee
Okay, here goes... I have a Lenovo Ideapad 3 i3-1215u that came with Windows 11 Home.
My work wanted me to install a Windows 10 Pro on it (even though that specific machine came with 11 Home), I did that... used a key to activate Windows... then nothing worked. No wifi, no touchpad, nothing. I attached an external mouse, and downloaded drivers for Wifi... and then went to Lenovo website to update everything, plus Windows updates.
One thing that kept giving error on Lenovo Smart Bridge was the BIOS update... and that's what created a storm for me. As soon as I restarted my machine for updates to take affect (it went through several reboots for each update, all worked fine until it installed new BIOS)... now it freezes on the very startup, or on logo, or on desktop... or doesn't start... or freezes on startup where even the emergency shutdown button gets frozen and I have to drain battery to try and launch again. Currently I'm draining yet again just to get a chance to try and boot it up and maybe able to install fresh windows... but should I install from the same Windows 10 Pro usb or use another version? No idea what to do... this laptop is new, I don't want to mess it up more... : (
By the way, I have already used another video of yours to disable safe boot... even that didn't work.
1. I hate to sound too simplistic but perhaps that computer needs to be on Windows 11. Perhaps a bunch of driver issues and BIOS issues are happening because its the wrong OS.
2. If you have updated all the drivers from Lenovo as well as seen here: czcams.com/video/kX8bB725Ljw/video.html your computer should be fine if its new with a new OS. Did you run the diagnostic scan just to double check the HDD?
What do i do if my laptop restarts randomly whenever my hdmi cable is connected to the tv?
For a computer that restarts during use, follow this video; czcams.com/video/Nqn8-jJFx2Y/video.html
Let me know how that goes :)
Good question
I saw an X with critical what does that mean???
Where are you seeing this? What brand computer do you have and when exactly do you see this?
But if you put your cpu to low power mode, you might loose CPU performance?
Yes.
So the real solution with no downsides is to put back the old drivers
@@paulfilliette9855 'The real solution' lol. It was a decision on which you wanted more. The RAM upgrade or the CPU at full power usage. It depends on what you want more for which task you have in mind. I chose to keep the RAM and accept the lower CPU for the moment. For another computer and another usage, I would have chosen the other option.
@@PC_Monkey I see, such a smart man aha 😂
I'm getting an Error ID 7022 (My laptop [Lenovo Ideapad 330 ARR 15] shuts down and restarts unprompted)
I opened up the services but I'm not sure which one to runn
Mine works perfectly fine for a while then just randomly the screen turns black then it goes to boot manager whereby I can't do anything because there are no options to pic, then i turn it off wait a minute turn it on then it works but after a while it ultimately does the same thing
1. Are you able to find an error matching the time that it does that as seen here?
2. Can you run the Lenovo diagnostic test as seen here? czcams.com/video/Hh3Mhu9Fb8o/video.html
please mine is lenovo Chromebook please give me directions 2 stop the restarting thank you
A Windows computer will not be the same as a Chromebook. What happens exactly with your Chromebook?
Bro it was that thing that u told... My Lenovo started to over heat and battery used to dry up fast... So i put thermal grease and a new battery... Then added a new ram ..... After a day.. it started to auto shutdown from that day.. from then whenever I on it and then it comes to desktop.....it automatically gets off... There is no time.. to do the things u did right now
Pls help beo
I want it so badly to get fixed😢😢
Hello did you fix the problem? Mine too is shutting down after logging in
@@Sidney67 no bro my laptop broke... getting a new one
Can you please help me I was restarting my computer and now it wont stop restarting
SAME did you figure it out?
@@emilyhowell8734 yeah basically I pressed the on button once and it showed me the same restarting things so I did it again and it worked hope this helped xx
My laptop is showing event id 41 with bugcheck 0.Laptop is shutting down after using for few minutes and after some time it works fine but it takes 1-2 hour to work properly
That event ID doesnt really tell us much lol :(
It just tells us that the computer shut down unexpectedly :(
Did the computer overheat? What was the battery display at?
No laptop doesn't heat at all and battery is around 75%.Don't know what the problem is😔
@@AnkurYadav-sk9mn Try removing the battery and running the computer on just the charger cord for a while. See if the problem continues.
Battery is non-removable
Lenovo IdeaPad 130-15IKb
Frustrated with this problem from last one month
Hi, whenever I plugged in my charger to my laptop it's shuts down either I have 80% battery charged
Thank u ❤️
Are you able to find an error matching that time as seen here?
You may need to replace the charger.
@@PC_Monkey I do getting warning but I didn't find any appropriate concern regarding for my charging
@@networktechie3799 I would try replacing the charger then. Or you can test it as seen here; czcams.com/video/Vj1R9slS3oE/video.html
Great video but I don't think it will fix the issue I have. Every time I am on the internet either doing homework and other things, my tabs close out randomly.
Most likely, that is an OS issue. Have you made sure all updates are processed as seen here? czcams.com/video/DDv2gJDjfOM/video.html
Hello, my laptop restarting while in use. How can i fix the problem? Hope u can help me. Thank you🥺
@@PC_Monkey i have try the steps. But still dont know how to fix it.
@@PC_Monkey event ID 41 & 6008
i dont think my laptop is overheating. 2 days after i buy it already occur this problem. and now still occur this problem also. my laptop is a new laptop.
That event ID is usually related to the overheating of the computer or a related component. Is your computer getting hot to the touch? What brand and model computer do you have?
Bro how can i set the cpu in low power mode as you did
What was the error that caused your computer to turn off?
@@PC_Monkey i dont know it just shuts down an restart
after checking the event log it shows event id 7009
sometimes event id 41 also appears
Will this work for a tablet?
A Windows tablet, yes.
Can u help me when I turn my laptop on it always shows recovery boot menu and when I do the first option and I type my password my laptop says I have 100% battery but in reality I don't and after a bit it shuts down please help
1. Does this happen if you remove the battery and only use the charger?
2. Does it turn off after its on and being used or during the startup process?
@@PC_Monkey when I start to use the laptop it turns off after a bit even with the charger and without it
@@LukuCorniest Sorry, that didnt answer either of my questions lol.
1. Does this happen if you remove the battery and try turning on and using the computer with only the charger plugged in?
2. Does it happen during startup and the computer never reaches the desktop or does it happen after Windows is fully loaded and your using the computer?
@@PC_Monkey the first one.
Also when I turn my laptop it always shows recovery boot menu and how do I remove it?
@@PC_Monkey I turn it on, then I see the recovery boot menu, I click normal startup, type the password, then when I start using it it suddenly turns of after a while.
I am having the same problem with the same code but I didn't understand how to fix the ram(error code)
I upgraded the ram to 6 gb
can you tell me what was the code
@@suryanarayan3089 now it's working fine after cleaning and applying paste in it.
@@personal2455 what do you mean by applying paste? Did you change the CPU thermal paste ?
@@paulfilliette9855 yes
My Lenovo IdeaPad shut down every time i click on the keyboard especially the space button but it works perfectly fine with an external keyboard, and eventlog says the event (event 6008)was unexpected
It seems like the keyboard is bad and needs to be replaced. Try updating the drivers for it as seen here just to be sure; czcams.com/video/wqrchfpdJ_w/video.html
@@PC_Monkey Thank you so much your recommendation worked I only had to uninstall the keyboard and now it's working just fine
@@zolanitafeni8190 Great to hear !! Always here to help :):)
Says “unexpected shutdown”. Doubt there’s a fix for this. Hope you can help!
Was the computer overheating at all? What was the battery level showing? Also, what was the error code exactly?
@@PC_Monkey was just overheating. I did a manual hold of the power button to rid of static w/o the battery operating & noticed the ram cover was slightly opened too. Since then, problem’s fixed!
@@CarnivoryHODL Great to hear !! Always here to help :):)
After I share the screen on teamviewer computer started acting weird and keeps shutting off. I have the following codes and some are warnings with red errors:
7000
7038
5010
6008
7022
7023
10010
10016
16
13
5007
10400
1014
34
5005
5002
5000
Have I been hacked or is this just general computer issues?
1. Were you able to research any of the errors as seen in the video?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey I actually connected with Microsoft support via chat and shared screens with them. They followed some of your steps and I noticed in the system that they refreshed the issues and did not detect any corruption. They stated that laptop should not shutdown but after 30-45mins it shut down again.
@@alternativeremedies9739 So are you all set or did they not help with the issue?
1. Were you able to research any of the errors as seen in the video?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
My computer turns off and turn back on and I got windows 11 thinking it would help but nothing changed I have a asus and the error is 4101
This video you are currently on does not apply to your issue. Have you tried the steps seen here instead? czcams.com/video/J1ZagkSTcSI/video.html
My Laptop is not even giving me that chance to run the code on my system... what should I do??
What is the battery showing on your computer when it turns off? If you remove the battery and run the computer on only the power adapter, does it still happen?
i have got the same error...is it the reason it's restarting ?
What error do you have?
@@PC_Monkey the exact one in the video ...the same error code ..that's the only thing i find in the event viewer ...my laptop works fine until it goes black then reboots ...p.s : it is undervolted both cpu n gpu
@@mikjam6558 I dont show an error code here. There are not errors that show a power loss in this video. I use a random warning as an example. Are you referring to that event ID 10016?
@@PC_Monkey yes id 10016 ..that's the one
@@mikjam6558 This error and its relating function does not shut down a computer. It does not affect the working of the computer at all that can be seen. So if thats the only Event ID that matches the time your computer shut down, then the proper error is not being displayed. What is your battery level showing when the computer shuts down?
I got event Id 258 I don’t know how to fix it
Thanks for the video. My computer randomly reboots and freezes requiring a hard boot, but never when I'm actively using it. This happens at least once every couple days. I looked up the error message and there's many with multiple event ids. Todays reboot has Event Id 1 with this message "A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event." I don't see any data section. Then one second later another red error with event Id 1001 with this message "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffd38e83b54028, 0x00000000ba000000, 0x0000000011000402). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1f25e5a7-3c47-4153-836d-e2ed60f548f0." Any ideas? I looked them up on the internet and didn't get any answers.
What is the battery level at when it turns off? If you remove the battery and run the computer on just the power adapter, does it still happen?
My Lenovo S340 always shuts down when its battery is just 20% when I plugged in the charger, it shows that its battery were just 0%. Please help.
The battery reads 20% when it shuts down but then reads 0% when you turn it back on with the power adapter plugged in? Sounds like the battery may need to be replaced. Did you try the steps here? Did you find an error?
I tried the steps here in this video. My laptop is just 2 months old and I am really bothered about this problem. Do you have any suggestion to how to fix it?
@@_sheilamae Did you find an error?
Yes, but I can't understand what it says.
@@_sheilamae What was the error lol. I cant help if you dont tell me what you found.
Hai.... My laptop keeps turning off when i type the password..... Cursor also not working.can you suggest me a solution..... Please..... 🥺
1. Can you see the characters as you type in the password? Can you confirm the keyboard is working and entering the correct characters?
2. If you remove the battery and start the computer with only the charger plugged in, does the issue continue?
Sadly my error has no resolve on microsoft.. if anyone could fix ID event 1001, pls let me know what you did.
did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey In the end I think I have resolved the issue. I followed your steps and noticed that in the event description it said something along the lines of reboot due to bugcheck. Although on the official microsoft page I did not find to many infos, on a general google search I found a page that mentioned this event ID in relation to multiple antivirus programs being installed ( which was my issue). I uninstalled the extra antiviruses and have had no crashes since.
Thank you, your steps helped and I hope my comment helps others who have this particular ID event.
@@dragoi.alexandra Well done !! Ill add that Event ID and resolution to the video description :) Glad your all set :) Always here if needed !!
event ID 10016. how to fix this problem?
Usually, that even ID should not be an error so bad, that the computer turns off:( Perhaps there is another issue. Did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
my lenovo ideapad s145 laptop starts but stops immediately after the lenovo logo what should i do
Pls help me :((
Try this video first; czcams.com/video/g8WkyX0dan0/video.html
Let me know how that goes :)
I did everything in that video but it still doesn't work. I can't even get into Bios
What should i do
@@cosmin8603 If, after all these steps, your computer still is not fixed, then install Windows as seen here; czcams.com/video/Wu0c8wR5Ltk/video.html. You can create your own install media for free as seen here; czcams.com/video/g_UhiHScaSI/video.html. If that does not work, then your hard drive is most likely bad. Replace as seen here; czcams.com/video/tNp5Kbo9uHg/video.html.
My thinkpad just stop, I am not able to start, what should I do?
Are there any signs of life at all? Lights? Fan, Motherboard, or Hard Drive sounds?
@@PC_Monkey lights are blinking now but can't see the screen
My lenovo keeps switching on and off again and again please help.
If your computer turns off while in use, than your on the correct video. Have you tried the steps seen here?
@@PC_Monkey my lenovo suddenly shut down and not by any loading shut download it power off completely and it occur when I change tha position of my laptop
@@ananyaujjwal This happens repeatedly when you move your laptop around? The computer turn on after? Were you able to find an error as seen here in this video?
@@PC_Monkey no this occur only when I hold my laptop or change it position and also overheating is problem too
@@ananyaujjwal If you have to hold the power adapter in a certain position for the computer to not turn off then you may have a couple issues. Your battery may be bad as it should be able to keep the computer on even if the power adapter isnt charging the computer. Also, the power adapter plug and / or the power jack in the computer may be damaged if its that loose. As far as the overheating situation, refer to this video; czcams.com/video/K_j4GPjpawk/video.html