How to Be Confident in a Call Center Job Interview

Sdílet
Vložit
  • čas přidán 27. 07. 2024
  • Do you feel extremely nervous during a call center job interview? Here are 5 tips to boost your confidence, deal with anxiety, and know what to say during a job interview.
    #callcenter #callcentertips #bpo
    00:00 Description
    00:10 Tip #1
    04:23 Tip #2
    06:27 Tip #3
    07:57 Tip #4
    09:48 Example of an interview
    11:07 Tip #5

Komentáře • 89

  • @jennifermendoza5252
    @jennifermendoza5252 Před rokem +86

    First! 4 months ago I watched your videos hoping to land a job at BPO, and now, I'm recommending your channel to my referrals hahaha. More power!

  • @iamfloppy
    @iamfloppy Před rokem +35

    Hi. It's been 2 years since I first watched your video pertaining to tips on how to do mock calls. I learned a lot from all the videos that you've posted. By the way, I managed to pass the assessment and have already been working in the company for 2 years now. Thank you!

    • @Kwestyon
      @Kwestyon  Před rokem +10

      Congratulations! Messages like this motivates me to create more content. ❤️

  • @rodelioramonjr
    @rodelioramonjr Před rokem +18

    You are a blessing to the BPO community, Ate Sheena. Hoping for more helpful videos to come!!
    Support ka namin Ate always. ❤️

  • @mariascott1411
    @mariascott1411 Před rokem +7

    I passed the interview at a call centre...I got help from looking at your channels...I did 2 weeks in class training..I passed 3 out of 4 exams..I did the nesting period and then I went on production...in the midst of taking calls .I was hustled off and taken to the head agent who dismissed me because of my age...I'm an older person..

  • @jeanangeldiaz1044
    @jeanangeldiaz1044 Před rokem +15

    You are my inspiration. If I didn't saw your video while I am in the first few weeks of my training and nesting period I won't be able to know everything and grow as a call center agent. Now I am still working and learning and growing thank you so much ❤❤❤

    • @Kwestyon
      @Kwestyon  Před rokem +1

      Thank you and congratulations! ❤️

  • @daniellemariemanalo1930
    @daniellemariemanalo1930 Před 5 měsíci +3

    first time ko pinanood videos mo 4yrs ago. I'm applying for an agent role before and was
    hired. 2022 i watched it again for an interview for a promotion, got promoted. Now I'm back since i have an interview with a new company with higher compensation as well. I'm so grateful we have u hehe.😊

    • @Kwestyon
      @Kwestyon  Před 5 měsíci

      Congratulations! ♥️

  • @joymasiclat5420
    @joymasiclat5420 Před rokem +4

    Ilang araw q na po pinapanuod videos mo. Hoping na ma overcome ko po ung kaba at makapasa po sa training. Thank you po❤

  • @mauriciocastillo3207
    @mauriciocastillo3207 Před 8 měsíci +2

    I love this channel i am learning english with these videos and i am not only learning vocabulary but also i am learning more about the call center industry, hopefully i can learn more and more about every single day, hats off to you

  • @blessbuban2118
    @blessbuban2118 Před rokem +7

    I just passed my final interview today. Thank you so much for your tips ate! I nailed it!

    • @Kwestyon
      @Kwestyon  Před rokem

      Great job! Congratulations!

  • @user-oh6tb8do1h
    @user-oh6tb8do1h Před 6 měsíci +2

    First and foremost, I wanna thank you for your videos, they´ve been helpful to me, to get ready to this kind of job. I´ve been watching your videos for hours in this and another account. Tomorrow i have a CS job interview. I´ll update later in this comment how it went. I hope i do it. Really thank you so much

  • @diegofabianenriquez6524
    @diegofabianenriquez6524 Před rokem +7

    In my experience, I am quite shy to speak English, a day I show inspiration to answer all questions and another day I'm blocked myself and my ideas and fluently fade away, which is why I don't pass the interview process to apply a call center. I recognize that I must sleep well and warm up my brain to recovery energy and be ready to resume my speaking English with my connected ideas.

    • @maefajardolee6888
      @maefajardolee6888 Před rokem

      Your comment is on point. This is what I'm feeling right now.

  • @baner2032
    @baner2032 Před rokem +7

    I've been watching your videos for a while and I have to say, I was really nervous for my interview, almost throwing up before it started, and then you upload this video. I passed it and now I start training this week. Definitely this is the best channel to get introduced to the BPO industry. The smile tip helped me SO MUCH, I think I could've done it better but the thing is I did it.
    THANK YOU VERY MUCH ❤

  • @nuevekai
    @nuevekai Před 3 měsíci +1

    I'm about to apply to a call center and I started to watch your videos, thanks a lot for your tips❤

  • @bombims5416
    @bombims5416 Před rokem +1

    Confindence BOOSTED!! thank you so much for making this kind of videos, training starts on 18th of april.. more contents to come and dont stop helping others. Again im giving my thanks to you madam.

  • @geminimann1941
    @geminimann1941 Před 7 měsíci

    Dealing with intense interview here in the UK is quite crucial and different!
    I’ve watched some of your videos and it utterly helped me a lot to boost my confidence. Finally, I aced my interview. Thank you kwestyon!🥰 #proudpinoyhere🇬🇧😇

  • @Julio_Perez1
    @Julio_Perez1 Před rokem +1

    Great video , thanks a lot for the information and for help us to increase our vocabulary and tools for be more efficient and confident in englsih , thanks a again 😁

  • @hollandaiseballon9647
    @hollandaiseballon9647 Před rokem +1

    Fan here❤tommorow is my assesment interview thank you!

  • @TecnoJohan
    @TecnoJohan Před rokem

    I'm from the Dominican Republic and your videos are amazing. I watch every video you upload. 😊

  • @pathetic_lyrics
    @pathetic_lyrics Před rokem +1

    Hi. your video was very helpful to all who want to be a call center agent, you gave us knowledge about this job and an idea of what we gonna expect in this kind of job.

  • @josephineasanuma7436
    @josephineasanuma7436 Před rokem +2

    I'm almost 50 plus...and I am still have this dream to be a part of BPO company, I always watch ur video to atlist gain my confidence...I gain a lot of knowledge watching U...thank u for ur advice...

  • @janjanregencia
    @janjanregencia Před rokem +2

    Thankyou for this. Susubukan ko to.

  • @k.u.6889
    @k.u.6889 Před 8 měsíci +2

    Im applying this week i hope i can pass. I want to work in bpo industry. These Video you posted is so helpful thanks kwestyon❤❤

  • @arvinsenglishph2293
    @arvinsenglishph2293 Před rokem +1

    I love the way Candace uploaded 14 mins to savor it😀

  • @eugenemalonzo799
    @eugenemalonzo799 Před rokem

    Salamat sa advice mo salamat sa video. I will use it as a motivation for applying call center

  • @katherinegongora3938
    @katherinegongora3938 Před rokem

    I'm always watching your videos sheene and Ive noticed you give me interest, inspiration and motivation to apply in this industry and also aside from that you spark my eyes that your so beautiful. Im not tomboy but i attract with you. Because of your in and outside of your personality. 😊😊

  • @rickybayer
    @rickybayer Před 10 měsíci

    My idol , even though I'm working in bpo still I keep on watching in order for me to learn more

  • @reynaldo_santos
    @reynaldo_santos Před rokem

    Thank you for the tips Ms kwestyon.

  • @bravs4963
    @bravs4963 Před rokem

    Thank you po, waiting po ako sa next vid nyo po God bless 💙

  • @princesslacson6291
    @princesslacson6291 Před rokem +1

    Perfect timing

  • @killamilla702
    @killamilla702 Před rokem +1

    Amazing videos i use it in my English class for a Call center company

  • @user-go5ep4ie1r
    @user-go5ep4ie1r Před měsícem

    Thank you for making this kind of video its help me

  • @kristamaemanuel1970
    @kristamaemanuel1970 Před rokem +7

    Thank you for this Ms. Sheena. I hope I'll be confident in my interviews, this is really a struggle. And I'm surprise that you watch Dr. Jordan Peterson too. I usually watch his speech and interviews as well.

  • @user-fs6un6bq4i
    @user-fs6un6bq4i Před rokem

    Oh yes upon listening i realy learned alot from you..thanks for sharing your videos mam. I love it

  • @joerilarnaiz3220
    @joerilarnaiz3220 Před rokem +2

    Thank you Ms. kwestyon for giving us hope, guides and motivatonal words. I am very Grateful because of your own some video on CZcams its very helpful to me to release my progress. 🙂✌️

  • @marycjey4141
    @marycjey4141 Před 8 měsíci

    Thank you for the tips ma'am. I will be having my final interview next week. I learn a lot from your contents.

  • @celestinelascano2784
    @celestinelascano2784 Před rokem

    today is my interview, wish me luck...i watch ur videos for a month and hopefully to land a job to bpo industry

  • @sunriseeternity300
    @sunriseeternity300 Před 2 měsíci +1

    I really hope that your using these great videos to showcase your acting talents. You're obviously highly intelligent, good looking and willing to face fear. I wish you luck on all your casting calls. #enjoylife

  • @josefina9412
    @josefina9412 Před rokem

    Looking forward to a travel account mock call❤️❤️❤️

  • @arvinsenglishph2293
    @arvinsenglishph2293 Před rokem +1

    Jordan Peterson's vocabulary is insane, hard to grasp sometimes! 😃 Although he's blatant and competitive.

  • @chariecorrales6247
    @chariecorrales6247 Před rokem +3

    Today is my Account Validation Interview .. hoping to pass the interview.. wish me luck 🤞😊

  • @janjanregencia
    @janjanregencia Před rokem

    Can you upload a video regarding about how to use in on at and by? Thankyou.

  • @jonathanparrocha5531
    @jonathanparrocha5531 Před rokem

    Thanks po

  • @Hasashin11
    @Hasashin11 Před 5 měsíci

    helpful

  • @perlasngsilangan101
    @perlasngsilangan101 Před 11 měsíci

    Can you also make a video for upselling due to the demand of most companies nowadays.
    Hope you notice... Thanks for your effort making videos. 😊😊

  • @mr.torres1053
    @mr.torres1053 Před rokem +2

    Omg first time i heard you speaked tagalog cute😍😍😍

  • @Iksmohj1
    @Iksmohj1 Před rokem +8

    I always do eye contact when someone conducts an interview for me.Sometimes,I can't help but notice the interviewer is focusing more on my resume.Aside from that,I don't do even slouch when it's going on.Besides, I maintain the good posture from the rest of the interview.What pisses me off royally is that when he or she asks a question and when I answer,she will interrupt me or follow up a next question even though I'm not yet finished.it's really a blood-boiling experience.

  • @yamiscocina2592
    @yamiscocina2592 Před rokem +3

    Newbie here ..failed twice in final interviews..have been told that they will reprofile me for other account.. can you give me some pointers to pass the final interview?

  • @saltyt9683
    @saltyt9683 Před rokem

    👍👍👍

  • @maxchannel8505
    @maxchannel8505 Před rokem

    ❤❤❤

  • @MLGIRLGAMER
    @MLGIRLGAMER Před 7 měsíci

    Hi kwestyon I'm in my 3 weeks training but I'm still feeling nervous everytime i do the mock call even my trainer who are very good to me and telling me that i don't need to be nervous because confidence is the key to stay in this industry. :(

  • @jvpateres-yp6mo
    @jvpateres-yp6mo Před rokem +1

    I really want you to teach about grammar 😇

  • @laura3619
    @laura3619 Před rokem

  • @ariangarofil7580
    @ariangarofil7580 Před 6 měsíci +1

    Miss i watched always your vedios our endorsement is on jan 19 i hope i can pass❤

  • @natalikondratenko6421

    ❤🙌

  • @lauraperedo4746
    @lauraperedo4746 Před rokem

    Thank you For your information very helpfull, work in a call Center is My gol i hope reach it this year.
    Do You have a vídeo about how catch information of email that the costumer give ?

    • @Kwestyon
      @Kwestyon  Před rokem

      Hello there. This should help: czcams.com/video/EthwJpRcEXQ/video.html

  • @modulepurposes4125
    @modulepurposes4125 Před rokem +1

    Sakto, today is my interview 😅

  • @Hoooward
    @Hoooward Před rokem +1

    I'm taking the chance where I can get it: Sheina, seeing your thoroughness as well as your interest in psychology, do you by chance know about the Enneagram?

    • @Kwestyon
      @Kwestyon  Před rokem

      I've only heard of MBTI and the big 5. But I might have to look that up pretty soon.

    • @Hoooward
      @Hoooward Před rokem

      @@Kwestyon You will not regret learning about it, I assure you. In terms of assessing the character of the people around you (be it customers or loved ones), the Enneagram has you in for a treat!
      P.s. if you do look it up you are a hardcore Enneagram Type 1 (it's a habit im sorry)
      P.p.s. thank you for your quality videos :).

  • @user-oe1mq4jy4b
    @user-oe1mq4jy4b Před 11 měsíci

    YES jordan peterson is a Hero with words not swords

  • @alexistuazon3775
    @alexistuazon3775 Před rokem +2

    I applied multiple times and I always passed the initial interview and assessments but when it comes to final interview, I always didn't passed. I'm loosing hope right now and thinking that BPO industry is not for me 😢

    • @diegofabianenriquez6524
      @diegofabianenriquez6524 Před rokem

      It happens to me same as you. I invite you to go ahead and try again. The more learn, the more experience you'll get. Take your time and practice your favorite answers. You can do it.

    • @judyannsamas7576
      @judyannsamas7576 Před rokem

      Same as mine. so now, im practicing more on behavioral interview and even account validation interview because i already master my initial 😊

    • @flordelizapayla8310
      @flordelizapayla8310 Před rokem

      Relate

  • @pshssartinressenielaf.2753

    It would be highly appreciated po if u will gonna notice me Im a big fan huhu😭

  • @fashionx786
    @fashionx786 Před rokem

    beautiful

  • @iam3612
    @iam3612 Před rokem

    damn u made me follow Jordan Peterson🤟

  • @josecandelario3357
    @josecandelario3357 Před rokem +1

    Pretty

  • @jvpateres-yp6mo
    @jvpateres-yp6mo Před rokem

    Hi Candice ... Have you deleted your videos about grammar?

    • @Kwestyon
      @Kwestyon  Před rokem +1

      I set it to private for a while but it’s back now. :)

  • @bambamtv391
    @bambamtv391 Před rokem

    Why am I here? Sign???

  • @user-nd9sm6kz3f
    @user-nd9sm6kz3f Před 9 měsíci

    ...

  • @akosipsalm1015
    @akosipsalm1015 Před rokem

    If the interviewer why we should hire you? My answer is you should hire me because you are hiring. 2nd if the interviewer ask me what you can contribute for this company? My answer is I am not hired yet then there is a contribution? What the I resign even you haven't hired me.

  • @fabulousboii5551
    @fabulousboii5551 Před rokem +2

    I disagree with the eye contact. As a person with autism this is very hard for me because i have weird feeling when somebody looks at me

  • @Victoria-ne2vq
    @Victoria-ne2vq Před rokem

    Please be careful watching Peterson and telling others to. He is a right wing who often goes more into assumptions and relies on his own opinion instead of science and psychology.

  • @itsa_yis4me
    @itsa_yis4me Před rokem

    🩵🩵🩵