How To Fix HP Boot Loop Restarting or Stuck Loading Errors
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- čas přidán 16. 02. 2023
- In this video, I will show you what to do if your HP computer is getting stuck in a 'Boot Loop' during startup, or if it gets stuck loading or any other type of Restarting loop. There are a variety of reasons this could be happening. I will help you troubleshoot, starting with the easiest and working our way to the more advanced possibilities. Check out the FAQ's and Related Video Links below !!
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How To Install Windows 10: • How To Install Windows...
How To Install Windows 11: • How To Install Windows...
FAQ's:
Q: The test showed my hard drive to be healthy and none of the other fixes helped :(
A: If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10: • How To Install Windows...
How To Install Windows 11: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com/shop/pcmonkey
Q: The diagnostic test says my HDD is not installed or it fails :(
A: If the diagnostic test shows the HDD as not installed or if it fails, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see how to do that here;
How To Install Windows 10 onto HP computer: • How To Install Windows...
How To Install Windows 11 onto HP computer: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com/shop/pcmonkey
Q: I cannot access the diagnostic test and the other steps didnt help.
A: If you cannot access the diagnostic test, then we dont know if your Hard Drive (HDD) is healthy. We can then proceed, assuming it is. If the other steps in this video do not help, I would then try to reinstall the Operating System (OS).
How To Install Windows 10 onto HP computer: • How To Install Windows...
How To Install Windows 11 onto HP computer: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com/shop/pcmonkey
Q: What if my HDD fails the test?
A: If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here;
Install Windows 10 onto HP computer: • How To Install Windows...
Install Windows 11 onto HP computer: • How To Install Windows...
You can either create your own Install Media USB as seen there in the videos or you can purchase it. You can see examples of the correct item here in the Repair Tools list: www.amazon.com/shop/pcmonkey - Věda a technologie
![Fix Windows 10 start-up - Blackscreen, Bootloop, Infinite Loading [2024]](/img/n.gif)
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My hp pavilion desktop pc keeps restarting at boot screen it's not entering to bios or boot menu. Basically I think after 15 seconds or so... It's not entering to any menu, unable to boot from usb either. Please help
You give great demonstrations, details, and instructions for troubleshooting one's computer. Thanks so much for sharing.
Thx for the nice words and support Rhonda :)
Thank you so much finally was able to access my laptop after weeks of trying!
Great to hear !! Always here to help :):)
Halfway through the video and you've already helped me solved my problem 😭😂thank you so much 🙏🏾
Great to hear !! Always here to help :):) I also just started another channel that will show general computer use tips as well as general tech tips. Feel free to follow that one too :) And if you would like to see a video on anything specific, just let me know :)
Thank you...mine is an older desktop...tried a few things you said but nothing worked even after I changed the boot process. I ended up choosing 'reset to default' it now seems to be working. Gonna save everything I can to an external hard drive and reload factory settings. Thanks again 👍
Glad your all set :) Always here if needed !!
Thanks a lot! 3 mins into the video and solved the problem. Turns out my boot priority changed from the SSD to the Harddisk that's why it didn't start. 👏
Glad your all set :) Always here if needed !!
You are the best my guy .....hats off
Thanks !! Glad this video was helpful :):)
Can you please help me with mine? I have an HP Envy X360 convertible and it was working and all I did was replace the internal main power battery pack because it wouldn't hold a charge to stay running more than 30 minutes. It turns out this model has no separate bios backup battery so I may have messed up the bios by disconnecting the battery. What it does is gets past the HP logo then gets stuck on a black screen with a spinning circle, and eventually I get a mouse pointer I can move from the mouse pad but Windows never loads. I let it run for 12 hours the other day to see if it would eventually come up, but it did not.
Ctrl-Alt-Del are unresponsive so I can't run task manager. I tried a system restore that said it was successful but didn't help the issue, tried doing a Repair Startup Issues from the recovery menu but it says it wasn't able to fix it. I then tried the "Reset this PC" both with saving and not saving user data and both got a little over 50% then said "undoing changes" and ended in a blue screen that said that it could not be reset. I think the issue may be a time/date problem because the year in the bios says 10/18/7967!. I've reset and saved it in the bios several times but every time I try to boot it up, it reverts back to 7967 and the date is one day ahead of the current day. On 10/15, it said 10/16 etc. In the bios, I also tried the "load default settings" option, tried Legacy boot and Secure boot enabled and disabled in all possible combinations.
I tried pulling the main battery back out and started it with no battery installed to see if that was impeding the startup but it does the same thing. I don't know if the bios is corrupted from pulling the battery or if the operating system is corrupted and setting the system to the wrong year. Do they make a bios update or install file that can be done from the command prompt in the recovery menu? As a last resort I'll reformat the hard drive and do a clean install from a bootable USB drive I made with the Windows 10 iso image but then I'd lose my Microsoft Office that came with it. And the case was replaced at Best Buy about a year ago because the hinges broke and they didn't save any of the stickers so I have no serial number or product key. Please let me know if you have any suggestions. I tried everything my IT professional friend and I could think of. Thanks
Thanks very much for this video. My son switched his HP Victus laptop off during an update and i couldn't get it to load past the V page. Tried a couple of things on here and the resetting it to a past date worked. All good now. If it wasn't for this I'd have been forced to pay a repair shop God knows how much. Thanks.
Thx for the experience !! Glad your all set :) Always here if needed !!
Thanks! Couldn’t get my laptop to work, removed the mouse from the port and it worked!
Glad your all set :) Always here if needed !!
Thanks for the information. I thought I was going to have get new laptop
Happy to help :) Always here if needed !!
Hello. So here’s a new twist on the restart problem: When “Restarting” (not power up rebooting, but the “Restart” option) my HP All in One shows the “Restarting” screen normally, then the screen goes completely blank and will stay that way indefinitely. So after much trial and error, I have found that to get the machine back to life , holding the power button down thereby forcing a power down, and then unplugging the power cord and plugging it back in, will allow a normal power up reboot. Obviously, I would rather not be doing Restarts this way! Any ideas?
Thanks!
Happy to help :) Always here if needed !! Thanks for the SUPER THANKS :):):):)
Thank you so much, My harddrive was loose and reseating it solved the problem..
Great to hear !! Always here to help :):)
Plugged out my usb mouse it literally turn 2 seconds later had me laughing for a good min youve earned my sub bro
Glad your all set :) Always here if needed !!
Thank you for your assistance. The issue has been resolved. I modified the system configuration by changing the storage device from a hard disk drive (HDD) to a solid-state drive (SSD), which effectively addressed the problem.
Glad your all set :) Always here if needed !!
We added the Samsung 870 EVO SSD to the HP slimline. It had an older bios and was working really great with the new drive, and then we updated the bios. It now is not recognizing the hard drive and won't even take us past the HP logo on startup even if we hit escape or f10. It sounds like HP bios doesn't recognize Samsung hardware and I wonder if you have worked on something like this and know of a way to access the SSD recently installed so that is the one it runs on.
Do you have a video for this kind of issue with a HP Envy photo 7155 printer? I've tried doing all the unplug/replug, removed cartridges, held down the power button while trying to load, while unplugged...and each time when it gets plugged back in it automatically goes right back to the initializing screen (without even pressing the power button)...help please! Thank you!
Also having the same issue
@keri23me I ended up buying a new printer after trying to fix this one for 2 weeks with absolutely no change to its current condition. Best of luck...lemme know if you've found a fix...if I can find a fix I can keep it as a back up. Thanks!
Hi I have a HP Pavilion dv6000 when I turn it on it just starts beeping and the laptop freezes. And it also turns off automatically when it starts heating up. I want this to have a factory reset. Please help.
Great training tips! Thanks
Happy to help :) Always here if needed !!
@PC_Monkey Bro can u help me My windows 11 system was running laggy so i tried to install windows 10 after downloading and installing screen it restarted and got stuck on the the loading screen and i forced shut it down however after dozens of dozens of trial i finally booted my pc in windows 11 again but the problem is again happens when shut it down the same problem happens . All of the system hdd memory checks are passed. Any idea how to correct it .(I tried multiple times to install windows 10 using media creation by scratch but all the time the same problem)
Hi, mine is an HP 250 G5 Notebook. It refuses to reset and refuses to fix as well. I have tried some of your other videos but I am still stuck on the automatic repair blue screen.
1. What was the result of the diagnostic scan?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
You are the bomb 😂 PC 🐒, so knowledgeable ~~Thank you so much ~~ my PC HP is now running again!!! Thank you!!!
Thx :) Glad your all set :) Always here if needed !!
Thank you so much now I know how to reseat my hard drive
Your welcome !! Happy to help :)
Thank you legend🙌
Your welcome !! Happy to help :)
thank you so much man you saved my life 😂
Glad your all set :) Always here if needed !!
Hello there
I have a hp pavilion and also have freezing booting circle ⭕️ I’m running windows 11 when I try to repair startup it freezes at attempting repair.. diagnostics showing everything is running ok.
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
Unplugged the hardrive plugged it back in, I’m all up & running 😊 thanks!!
Great to hear !! Always here to help :):)
Ditto same here . Cldnt check BIOS with the reboot
Nice vid i didn't find the solution but i know now where to start
What was the result of the HP DiagnosticTest?
This save me, thanks ❤
Happy to help :) Always here if needed !!
Hello thank you for your help and support 🎉I have watched several of your videos and tried to repair my HP notebook myself. I have not had any success😢I really do not want to restart my laptop because I didn’t backup my files😢 my business plan and other family memories are on there but the problem that I am experiencing is when my computer starts up, it will go to the desktop screen, and from there it blinks to a black screen. I cannot access any of my files, nor push, the start menu when I push the start button the cruiser just spins I can get on the Internet, but I cannot open up any other files. I was trying to update my computer and it told me that my computer was not healthy enough so I did a reset but I chose to keep my files after I did that reset the computer has not been the same.
If the reset didnt help, I would back up the DATA you dont want to lose and then reset again, this time choosing the 'erase everything' option or a new install of Windows. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Hello thank you for responding!!! I’m am not computer savvy therefore I don’t know how to back it up. Is there a way to transfer my data? I continue to troubleshoot using your methods, So I took out everything that was plugged into it, the mouse adapter I had a SD card inside, and I even took the hard drive off the back. Now that I have done that the system try to boot up but it appears to be stuck. I don’t think I’m explaining quite well.😩🤷🏽♀️ what I’m trying to say the system will try to boot up normally and then it will freeze and go back to that black screen. I am going to send a video.
@@keshafrazier6395 If the HDD is removed, the computer has nothing to boot. The operating system is on the HDD. Reseating the HDD (the process shown here) is removing it and then putting it back to just make sure it wasnt loose.
love you so much , al i needed to do was plug out my mouse
Great to hear !! Always here to help :):)
Thank you very much.
Your welcome !! Happy to help :)
Hey! I have a HP 15 datuxxx version laptop. There's this thing which keeps happening where the laptop is working completely fine and after some minutes, the system freezes, which, after a couple of minutes says your window needs to restart :( What should i do? Please help
1. Most likely an operating system error. Can you fully update first of all as seen here? czcams.com/video/kX8bB725Ljw/video.html
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
hi, not sure if you encountered this error , i got a HP 256 6g notebook, installed a ssd with win 11 from previous machine, it doesnt boot but gets frozen, when i put the original HDD back it boots up normal, the bios shows win 10 install, have you come across something like this
Have you tried installing the Operating System new to the SSD?
my issue is a little different. my HP takes me to my normal Microsoft login, it accepts my password and moves me to the set pin screen, but once I go through that I loop back to the sign in screen all over again. I've tried to do a full system reset and diagnostic tests and nothing has worked. initially it told me my Microsoft account didn't exist but I set it up again and then it accepted the new password. any thoughts? thanks for your help!
I have the SAME issue!! Plz help.
I have an hp prodesk 400 g3 mt and when i start it, i won't show display until i press enter in my keyboard and when i restart the pc, It isn't restarting just closing the display, I can't even change windows or update or reset windows
The product name for my laptop is an HP laptop 15-dw0xxx. For some reason, when I turn on my laptop, there's a blue and white screen and it has a lot of numbers and letters. Then there is a rectangle and inside the rectangle it says "save changes and exit? " and on the bottom of the rectangle it says yes or no. And there's this terrible beeping noise when I turn on the computer. I'm very worried and I don't know what to do. Thank you so much, my dad got me this computer when I was 9 and I am 11 now. I deeply appreciate it!
Damn totally same
Hi, I like the way you explain things. I have an old HP Pavilion dv6 and I wanted to upgrade it from Windows 7 to Windows 10 32 bit (2Gb RAM). I prepared an installation on the USB key with Rufus tool and I started the installation. everything was fine until the restart. It stops at the logo and I cannot access BIOS. it freezes and will not react to F10 or ESC. What are my options?
Personally, I dont try installing Win10 onto Win7 machines anymore. Most of the time, they run very poorly with Win10. Can you run the diagnostic scan as seen here just to confirm the HDD is healthy? The heavy install may have pushed it over the edge
@@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Dv7 6c95dx dead. Not battery or charger.after sitting a month came on. With new battery and test hard drive dead again.tried start button hold ng.what,are other possibilities?
I dont understand. You tested the HDD dead again? Were you able to run the diagnostic scan? If so, what was the result?
Thankyou - followed your tutorial. Tested System diagnostic: SMART Check : Passed. however; Short DST: Failed. Any help?
Have you tried reseating the HDD as seen here? Does it still fail the Short DST?
Hello, If I am not able to select the diagnostic options of the option, could that be the hardriver? Because the mouse and keyboard arrows aren’t doing anything when I want to run the hardriver test reading or bios setting, the mouse or arrows are not working
If your mouse or keyboard is not working, then no, that usually is not an issue with the HDD. Is your computer frozen? On which screen is it frozen? Can you use an external mouse or keyboard?
@@PC_Monkey the computer froze and I unplugged it from the power source hence the battery is dead and only works when plugged. I didn’t plug it back immediately, so I did probably after 4 hours and that’s how it started with preparing automatic repairs but after loading it just turns off, when trying your steps it doesn’t want to select or it does and it start freezing again even after I’ve reseated the hard drive.
Hello, I don't know if you can get this. But I have a HP laptop, and at first after the "diagnosing your computer", it took me to a setup screen which I tried a command prompt I saw on youtube, then I restarted it.
I thought it should be fixed, but since then, all I am getting is
- automatic repair
- blue screen
- then forever stuck at "diagnosing your PC"
Is there any way out again?
1. Are you able to try the auto repair options? Can you find any Repair or Recovery options in BIOS?
2. Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
Unplugging all the external things worked for me! Thank huh so much!
Great to hear !! Always here to help :):)
Just one question last night i did a update and after i turned off my pc and now i have this prob so is there a solution to remove the update that i did with only boot menu ??
Yes. On many versions of BIOS, there should be an option to Uninstall Last Update. Can you find that in your BIOS? Also, is your computer an HP?
Thanks for the help. I've done the F2/Smart Check... it did say "Passed". But when looking at "Short DST" is says Not Available. What does that really mean? Does it really mean it's just not accessing the hard drive at all?
Edit: Okay you answered my question later on in the video, so thanks again for your thorough demonstrations and simple-to-undestand-explanation as to what we're really doing. For the life of me, I cannot physically open the bottom part of my laptop to reseat it and I have a whole bunch of screwdrivers of all sizes. None of them work at all. The local tech guy said it is definitely a hard drive issue and needs to be replaced. Yet I don't want to do that when I'm right in the middle of a project. He needs my laptop even while waiting for that part to be shipped to us here. And so far, I've uploaded most of my most important files on multiple cloud-storage... and I foresee the inevitable re-installing to Windows 10. Thanks for the links as well. I think it's only a quick fix though. My laptop has been giving me this same problem since last year and cannot handle Windows 11. I scanned it first and it stated that it is not able to upgrade to even 11. This issue of "Your computer ran into a problem" has been happening several times now. I am able to continue where I left off after I did the diagnostic and reboot... but still keep running into this same problem. I do hope the majority of others are able to resolve it once and for all.
Yes, sounds like the HDD needs to be replaced. You can also send out the old HDD to a company that does DATA recovery and can usually get DATA off HDDs even if they 'go bad'. Would you like help with the replacement or the DATA recovery?
@@PC_Monkey Yes, please! I need to make use of this situation as much as possible. Thanks so much for your reply back. I really appreciate it.
You are amazing! Thank you so much for the help. I am one of the people who's computer tries to boost with my keyboard usb. Wondering if you have a video on how to reorder the boot order list?
I answered your other comment. Glad this helped the computer to boot up at least :)
@GiveandGain01 1. I assume this happens at startup? Can you see anything on the screen during this?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
good morning Jamie i 'm trying everything on my computer following you along but my computer won't corporate when i go to BIOS i fixed the time and saved it then open it again and the time is already different again so i can't figured out help Please
If the Date/Time does not stay correct and changes every time you turn the computer off, thats a sign that BIOS may be losing power and losing its settings. I would try replacing the CMOS battery if that is the case. You can see how to access that component here at 9:10: czcams.com/video/kOBY4k2Mn_k/video.html. If you need help accessing it on your specific computer, please reply with the brand and model.
I have a hp laptop model 15-ba009dx how can I get to the hard drive to make sure everything is in place and tight
Does this help? czcams.com/video/mcVYlSwAgq0/video.html
I did a system reset so I could give my old hp laptop to my daughter. It’s doing the reset loop with flickers or updates but then restarts and it did it for hours. I did the esc and all diagnostics came back as passes. I can’t get to the page that would allow me to check time and date. Bios won’t let me update or rollback I keep getting error codes. It says to update on some website but I can’t get to it with my computer not even booting up
Sometimes a reset will fail and then the operating system will be too messed up for another attempt. In that case, you would have to install new instead of resetting;
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
If the HDD passed the diagnostic test, you should be able to install new no prob :)
I have an HP Stream 14-ds0013dx that is stuck in its own loop. You turn it on and it shows the HP grey logo, the one that's like a splash screen that's default set to show if it's not manually turned off in the BIOS settings. Then it suddenly turns itself back off and back on like it's just constantly restarting itself. "Stuck in the boot loop". I'm really praying you'll be able to get back to me and help resolve this issue pretty soon. I look forward to your reply....
Sounds like your on the correct video. Have you tried the steps seen here? Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
Can u help me pls i got an asimalor problem when i turn on the pc it writes me automatic repair then please whit while we install a system update then my pc doing restart in loops and its write it again and again do u think u can help me pls ?
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
For me I accidentally shut off my hp compute while it was resetting, I believe that might've interrupted it so now when I try to turn it on it gets stuck in a boot loop and I don't know what to do with it now. I also tried the steps you showed here, the results said it passed the HDD test, memory check and startup check, but it still stuck in the loop
If a computer looses power during a reset, many times, the operating system is messed up beyond repair. It would need to be reinstalled;
How To Create Windows 10 Install Media for Free: czcams.com/video/YbC4jZVwQm4/video.html
How To Install Windows 10 Onto HP Computer: czcams.com/video/gRbRZ1WiQCc/video.html
How To Create Windows 11 Install Media for Free: czcams.com/video/WIxDYRBVbmk/video.html
How To Install Windows 11 Onto HP Computer: czcams.com/video/90zcX2iUuVI/video.html
Purchase Install Media: Repair Tools List Here: www.amazon.com/shop/pcmonkey
@@PC_Monkey Hello. For me, mine was working normal until today. I am able to turn my PC, enter my admin password, it shows the windows logo, show the loading icon, a black screen shows, then it then goes back to the loading screen, then it stops with the black screen still showing.
NB: I am able to access my BIOS pages, and all those pages everything shows. But after booting and windows logo shows, it shows a black screen. After sometime, even the cursor shows and is visibly moving around. Any help?
what u did to ur laptop now? i also turn off my laptop while resetting bcos it was stuck at 34%, now its on boot loop with logo too
@@placidopenitente5752 Unfortunately, I had to take it to a technician as all solutions didn't work. They had to remove the hard disk and put in another machine to try and recover my things. Apparently the windows was corrupted. I had two partitions. I could recover my data from partition 2, but lost everything in partition that contained windows because it couldn't open.
@@princetutu thank u, keep safe
My HP laptop failed the hard drive short and long dst check. I am guessing that means I have to install a new hard drive. Do I need to and How do I copy the Hp recovery partition? I can’t see it in c drive.
1. If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here;
Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
2. If the HDD is bad then the recovery partition is most likely bad too. Thats why you cant see it.
I've got an older HP laptop, windows 10 that is showing a failed endpoint security controller during BIOS update, then tries to restart and is looping. Its weird because its inconsistent, it will sometimes break the loop and start, allowing me to login after the failed endpoint security controller message, but other times it won't. Any suggestions?
This is happening during the BIOS update or on regular start-up? Can you access BIOS and reset to factory settings?
Did this happen after you flashed or updated BIOS?
@@PC_Monkey it happens upon startup and BIOS update begins automatically, then the "HP endpoint security controller problem" message comes up, and says to contact hp for unit servicing.
Pp I have a white screen p computer will not continue to start what should I do please leave an answer for a white clear screen at startup
1. You have an HP computer? Are you able to see anything on the screen before it goes white?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Thanks alot, reseating the hard drive worked for me. God bless you
Great to hear !! Always here to help :):)
My hp pavilion 15 is stuck in boot loop. The hp logo comes, disappears and then the circle of dots keeps going (Loading symbol). I tried pressing Esc key soon after pressing the power button (to turn on the laptop) to get the startup menu. I was planning to do the hard drive check. How do I get the startup menu to do the hard drive check? Thank you!
You can see how to access BIOS and the diagnostic test here in this video. If the keys used here do not work, try the other function keys as some models use different keys. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Thank you! It was the Esc key but I find it quite difficult to get the startup menu. Not sure what caused the problem as there was no physical damage. I don't remember if there was a windows update. I found out my hp pavilion 15 needs new hard drive. I replaced it with new, same kind of hdd ( mechanical). Made hp recovery thing on a usb stick. Plugged it in, turned on the laptop, kept pressing Esc key, didn’t get the start up menu. Hp recovery manager window came up. Followed instructions. After two plus hours, it says the recovery failed with error log saying- unknown usb device, error code 43. Not sure what to do next?
Hi. I have an HP Elitebook 2570. I've never opened a laptop before and I can't figure out how to open this. I can feel the bottom panel is a bit loose, but I am so afraid to break anything. How do I open it, and without breaking anything?
Does this help you get into it? czcams.com/video/dZkow58w6os/video.html
@@PC_Monkey Oh, I wasn't notified of your reply :(. i just got it open. It was deceptively easy. I thought those two slides were just to remove the battery!
Wow, thanks for that link! That's exactly the one I have!
@@LuciaExpressions Happy to help :) Always here if needed !!
I have the same issue with asus , as it started with update cash not my laptop is hoving loop restarting issue what should i do
For this problem on an Asus computer, can you try the steps seen here? czcams.com/video/7y-YMso688c/video.html
My HP laptop restarting and shutting down become slow, once laptop is login okey, just booting and restarting slow
after factory reset and reinstall its own windowns 11
I have already updated by BIOS f47 and Latest Windowns version as well
can you give some suggestions to boot faster
Thank you
Frist make sure all updates are processed as seen here: czcams.com/video/kX8bB725Ljw/video.html. Also, what OS did the computer have originally?
Hie bro
Im using hp laptop 11G1 intel corei3. Hd and memory test passed, uses legacy support but still stuck on bootloop. What should I do 😢
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
Hey can you please help my laptop when I turn on my laptop I get a turned on black screen but no logo and when I try going to bios or hp diagnostics it's just stuck frozen saying f10 bios setup options not doing anything
1. You have an HP computer? If so, can you run the diagnostic test as seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey nope I first got bsod then I turned it off then when I I try to boot it's just black screen so I then turned it off and I tried pressing esc or f2 or f10 but it's stuck on bottom left corner
@@XTRMXPRTKILR 1. I dont understand 'its stuck on bottom left corner'. Whats stuck on the bottom left corner?
2. Were you able to run the diagnostic scan?
I have went through the BIOS and have a sufficent bootable usb drive and for some reason it flashes the HP logo on and off. As if it keeps restarting.
1. Were you able to try the steps seen here? What was the result of the diagnostic scan?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
great thxxxxx broooo
Your welcome !! Happy to help :)
My hp z book i7 7th gen laptop suddenly screen turned glitched and stayed the same for long time, I used the laptops power off button to turn it off but when I try to turn it back on, entire system lights up except the screen for second, and turns off again, it happens repeatedly until I press the power off button again
1. For a computer that does not turn on, try this video first; czcams.com/video/kOBY4k2Mn_k/video.html. Let me know how that goes :)
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I have lenovo legion5 slim my problem is that when i power on the legion logo show up then a black screen shows up for like 4min then the pc is restarted and it work just fine . Each time i shut down this process repeat it self
Can you try the steps seen here? czcams.com/video/oL1R1Tw0jSo/video.html
Hi, I have this old laptop(samsung np300e) and it is in boot loop. It happened after failed attempt to install windows 10 to the laptop. The problem is that I can't even enter to Bios or any other menus to check what's happening or try to install OS. I changed cmos battery hoping it was the problem but unfortunately it wasn't. Does it mean my hard drive is already dead?
1. Was the computer working well before this attempted install? If not, what was happening?
2. What are you able to see on the screen when trying to start it now?
@@PC_Monkey 1. Yep everything was ok. Some times date and time reset automatically when I boot the laptop. That aside, there were no other issues
2. First samsung logo comes up as usual but then nothing. Like as if windows logo gonna show up but it doesn't. Idk if I could explain it it's kinda complicated
@@freefortnitedance If you cant enter BIOS and if your computer does not have diagnostic testing software as seen here with the HP, I would try reinstalling Windows at that point.
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
@@PC_Monkey the problem is I can't even do that. When I plug in flash drive the laptop doesn't answer it. And fast boot option isn't available either like it's completely a mess
@@freefortnitedance I would then try replacing the HDD and trying the install with the new one
My computer over heated when i was doing training when i reset it it has a bios 502 error i tried everything i could think of but it says welcome and then immediately resets ive tried almost everything
1. You have an HP computer? Are you able to run the diagnostic test as seen here?
2. An overheating computer can be damaging multiple different components if not resolved. First, make sure that the fan and vents are clean and clear. If you need help accessing the fan, let me know what brand and model computer you have and I can help you get inside it. If that does not fix the overheating issue, then try replacing the thermal paste on the CPU and if needed, the GPU as seen here; czcams.com/video/K_j4GPjpawk/video.html. If that fails too, replace the CPU
my pc turns on, shows the logo and then starts loading and flashing black 😭😭 i’ve been trying all day to get it to work and nothing helps. it also says hard drive short dst check failed.
If your Hard Drive fails the diagnostic test, it would then need to be replaced. Let me know if you need help with that. After installing the new one, you would have to install an operating system onto the new one as seen here;
Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
Dear @PC_Monkey,
how about HP laptop that is stuck at the HP logo and when trying entering the menu (system diagnostics etc.) it gets stuck showing "Entering System Diagnostics".
Or in other words:
Computer does react to attempts of entering the menu but does not do it.
Kind regards from Germany
It freezes before you can run the diagnostic test? Bummer :( Can you enter BIOS and try the steps seen there? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkeyit freezes when turning on at showing HP Logo. Then, when I try to hit "ESC" or F10 or F2 or F6, at the lower left it says for example "Entering System Diagnostics" but then nothing happens. It does not proceed. So I cannot enter BIOS. And there might have been an update before, but I am not sure.
I just tried to take out the SSD and when I did that, I can enter BIOS. So I believe my SSD is "done"? 😐
Hi! I hope you're still reading these comments. I've got a particularly weird one. I have a HP Pavillion Laptop running Windows 10, and for whatever reason it freezes at the HP screen after a short bit of loading, UNLESS I go into BIOS, do nothing (just hang around for a bit), and then exit BIOS, then it boots normally. It also freezes sometimes after waking up from sleep, forcing me to do a hard power off / power on -> go into BIOS -> then it boots normally. I've tried
- Checkdisk
- Entering recovery mode and attempting to repair the bootloader
- Reinstalling windows 10 by various methods multiple times (The most reinstall failed because it encountered an error during boot, the irony)
And nothing so far has fixed it. Do you have any clue what's going on?
1. Were you able to run the diagnostic test as seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey All diagnostics are fine. The one weird thing when I went into diskpart was that my C: drive was marked as my boot drive instead of the EFI partition that has the boot file in it.
@@UnknownYTName If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
@@PC_Monkey The reinstall rolled back with an error during BOOT, somehow
@@UnknownYTName I would try changing the HDD at this point then, even if it passed the testing.
Would having a bad battery in general do this. My computer can’t run without the charger being constantly being plugged in, but my date and time is still right every time and the test says my hard drive is good. So I don’t know what my computers problem is.
If the computer needs the charger plugged in to turn on, then yes, the battery is bad and needs to be replaced. However no, a bad battery would not itself, cause a boot loop in your computer.
What would i do if my pc is stuck on start up loading, i did what you've said but it doesn't open. Its an acer laptop.
1. Acer will use different keys to access BIOS. Did you try all your function keys and were you able to access BIOS to change the settings mentioned here? Are you able to find any Recovery or Repair options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hi, I have a HP laptop, when I turn it on it goes direclty to startup menu, it goes hot quickly so I´m thinking that maybe is the battery, the laptop needs to be plugged to work, the battery is not good but I not sure that it is the main reason, I havent spill liquid or giving any update, no changes recently... @@PC_Monkey
I faced this loop on my HP Prodesk Mini cpu with Ubuntu22. I disabled fastbook in Bios settings, it fixed
Glad your all set :) Always here if needed !!
After resetting my lapbook pro it stuck on logo screen. It takes how many hours to wAit but nothing happen, it stuck again. Pls help me to fix this.
If you have an HP computer, have you run the diagnostic test as seen here? Also, was your computer working well before the attempted reset? If not, what was happening?
Hii..atually in my laptop it is only showing flashing boot block and it is also not shut down..plss help mee
1. Assuming you have an HP computer, are you able to try the steps seen here? If so, what was the result of the diagnostic scan?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Can you provide me a core 2 duo t9300 cpu?
my pc is stuck on the protected by hp sure start it is an HP pro start. Can you help me
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Nice video, but my problem little tricky, it restarts with HP secure boot menu and no "Esc" button working to move in to the Bios / Diagnostics menu, any clue what error it is?
1. You have an HP?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Yeah, it is HP.
1. HP Zbook, G3 Mobile Workstation
2. No spill, no overheating nor windows update.
Battery gone and replaced, thats all it is keep on restarting without going into Boot menu. Thank you for your reply
@@c4subramani If you cannot access the diagnostic test, then we dont know if your Hard Drive (HDD) is healthy. We can then proceed, assuming it is. If the other steps in this video do not help, I would then try to reinstall the Operating System (OS).
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
@@PC_Monkey thank you, this is not HDD, it is Samsung 980 NVME M.2. i am taking up with HP service centre, I tried all the available input to diagnose, but i failed literally. Keep you posted.
@@c4subramani Good luck !!
What's the issue, my dell just powers in then it's like it's struggling to power on keeps offing and onning like a loop, but it doesn't reach the logo screen.
For a computer that does not turn on, try this video first; czcams.com/video/kOBY4k2Mn_k/video.html. Let me know how that goes :) Also, did anything happen before this issue appeared? Overheating, liquid spill, Windows update, etc?
@@PC_Monkey never happened before, was working perfectly, then I enabled something in BIOS (can't remember what), and immediately after that it refuses to start.
@@evloghmenosxxx4035 For a computer that does not turn on, try this video first; czcams.com/video/kOBY4k2Mn_k/video.html.
@@PC_Monkey thank you so much
@@evloghmenosxxx4035 Happy to help :) Always here if needed !!
Hello,
I reset my laptop, and when the window started loading, it stopped at 64 percent for two days. What could be the reason?
1. Was your HP computer working well before this attempted factory reset? If not, what was happening?
2. If a factory reset failed, perhaps the operating system is to messed up to allow for a reset. Try a new install instead;
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
@PC Monkey the laptop was working well. I deleted some CAD software but was having interference that was the reason I decided to format it. I will proceed with the new installation. Thanks.
@@abiodunayinde9278 Good luck !! Let me know how it goes :)
i had to use a windows install disk and use the repair function because the HP diagnostics system couldn't unhang a bad system update. ran disk diag from dos prompt, so hardware was good. did a restore from a restore point dated a few days ago and the pc boots up!
Glad your all set :) Always here if needed !!
Thanks for the video, but I am still having an issue. I eventually get the BSoD (Blue Screen of Death) with the error message, “DRIVER PNP WATCHDOG”.
I tried everything in the video without luck. Hard drive and RAM tested fine. There was no option for system repair/restore, so that is actually the only thing I couldn’t try.
When I hit the power button I get the HP logo with the spinning progress indicator below, then it times out and I get he HP logo/spinning whee/“Preparing Automatic Repair” screen. When the Preparing Automatic Repair screen times out is when I see the BSoD with the DRIVER PNP WATCH DOG error
If the diagnostic test showed your HDD to be healthy and none of the other fixes helped, you would now try to reinstall the operating system. You can see those links here;
How To Create Windows 10 Install Media for Free: czcams.com/video/YbC4jZVwQm4/video.html
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Create Windows 11 Install Media for Free: czcams.com/video/WIxDYRBVbmk/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
If you cannot create your Windows install USB yourself, you can purchase it instead. You can see some options for the correct item in the Repair Tools list here: www.amazon.com/shop/pcmonkey
@@PC_Monkey When I try… It tells me that, “We couldn’t find any drives. To get a storage driver, click Load driver.” There are none listed in the box above.
@@danflan5733 You get this message when trying to install Windows using an Install Media USB? Did you create it yourself or purchase it?
I have the hp 15s Model Number: HP 15s-du3519TX, I followed this and my ssd did pass the test so I created windows 11 installation media, I have changed bios to boot from usb, I can see the usb in boot media screen but no matter what I do it just goes to hp logo and is stuck there, it never boots from the usb, I tried disabling secure boot and even then nothing happened (My laptop is a newer model which has no legacy support so can't switch that) Any help would be appreciated
Can you try the other USB ports? Some computers will weirdly only accept one for this operation. Also, did you create your own Install Media or purcahse it?
I was trying to install Windows 10 on my pc because it was saying "no bootable device--- insert boot disk" and while I was in that process of installing Windows 10 using a USB the pc was stuck on HP Logo loading . What must I Do
Sounds like your on the correct video. Have you tried the steps seen here?
Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
I did the same now am also have the same problem
Mine is a solid state drive and it's tight I use an elite book (HP G3 840)
but the diagnosis keeps telling me
SMART Check: SOFTWARE ERROR
Short DST : NOT AVAILABLE (1: NOT AVAILABLE). Pleease Help😢
If the diagnostic test shows the HDD as not installed, that means it may be loose or bad. Try 'Reseating' the HDD first as seen here in this video. Try the diagnostic test again. If it fails to change the scan, I would then replace the HDD and install an Operating System to the new one. You can see how to do that here;
How To Install Windows 10 onto HP computer: czcams.com/video/p_N_xV7j_Xo/video.html
How To Install Windows 11 onto HP computer: czcams.com/video/90zcX2iUuVI/video.html
Hello, My system is on boot loop and no matter the keys I press to get to the boot menu, it seems to get stuck on drivers list, when I press the esc key to exit the drivers list the system automatically restarts and repeats the same process. Please any info that can help me on here?
Your not able to access the HP diagnostic test or BIOS? Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey Thanks for your response. I'm unable to access anything, after the hp logo display the system automatically loads to drivers list. Some software updates happened the last time I used the system.
I have 3 issues in my laptop that happens randomly each time I turn on my machine. First, the laptop gets frozen while loading the windows.
Second, same as the first but this time the screen turns black but all the keys color are lit.
3rd one, laptop turns black screen after press the power button and after the keys lights animation..
Now, each time I force shutdown the machine with the power button and switching it on again. Either of the 3 happens... Very disappointing that I could not do anything.
1. Assuming you have an HP computer, can you access and run the diagnostic test as seen here?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
@@PC_Monkey before all this happen I mistakenly pluggeg a wrong cable that was charing a powetbank to the laptop's USB port and emmidiately the laptop shutoff. Since then it started to freeze the screen followed by blacescreen after several restarts
@@PJCC_BAISH Assuming you have an HP computer, can you access and run the diagnostic test as seen here?
@@PC_Monkey unfortunately, it doesn't get there. It keeps on repeating to display the "Republic of Gamers"..
@@PJCC_BAISH Ok so that is not an HP :) Thats an Asus ROG computer. Are you able to access your BIOS by trying all of your function keys if the one seen here does not work? czcams.com/video/J1ZagkSTcSI/video.html
My hp laptop is just stuck on the loading screen after I put a hard drive from another computer to this one and it won’t do anything what do I do?
What happens when you put the old HDD back? Can you run the HP diagnostic scan as seen here?
My notebook blurr when start boot and not start at all. The diagnostic test also blur. Replace hard drive but not boot as well.
1. What do you see now, after you replaced the HDD?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
Hello brother I put a hard drive on my computer and I heard a beep from the hard drive I don’t know what that is
Can you help me with it please ?
The computer turns on and works well other than the beep? If not, what is happening when you try to start your HP?
@@PC_Monkey it does that right away I press the power button and my when I press the esc key it says SMART check Not installed
Long DNS not installed
But before I put the hard drive the QUICK check was progressing successfully
And the beep still continue
@@daxpreval1815 1. So the hard drive passed the diagnostic test as seen here? If the hard drive passed the check, did you move on and try the other steps? Did you find any Restore or Repair options?
2. Also, did anything happen before this? Overheating, liquid spill, Windows update, etc?
Memory test passed
When I hit Hard drive it says
SMART CHECK: NOT INSTALLED
SHORT DST: NOT INSTALLED
And now I fixed the hard drive beeps but the things is the hard drive check
I have a hp pavilion. So, at first, my laptop keyboard had delay when i typed or did actions. I tried to update the keyboard driver, and it said it was already up to date, so I restarted my computer to try to fix the keyboard. Now it's stuck loading, and each time i try to factory reset or anything similar, it does not work and keeps infinite loading
I had a cumulative update before this
Edit: I tried factory resetting and it got stuck on 'please wait' before blue screening. Everytime I try a certain method that makes me load with the hp logo, I blue screen after 6-10 minutes
1. Were you able to run the diagnostic scan as seen here?
2. Can you find any Repair or Recovery options in BIOS?
@@PC_MonkeyI was able to run the scans, yes
And for the BIOS, not sure if this is the right thing, but the only thing I see i 'loae setup defaults'. Tried that and doesn't work
Bro my hp compaq 6510b laptop is boot looping. I uninstalled windows and formatted the drive inside. Now how do i fix it and install Windows 10 in it please help😢
How is it not booting? What is happening?
I have a hp laptop model 15-ba009dx how can I get to the hard drive
Does this help? czcams.com/video/mcVYlSwAgq0/video.html
What a legend
Thanks !! Glad this video was helpful :):)
@@PC_Monkeyyes it was thankyou sir, but the issue happened again rn... It gets stuck at hp loading screen
@@PC_Monkey i ran the fast test again and it starte working, however on the test it said battery not installed, what should i do?
@@YashSingh-rf7nk 1. You may have to replace the main computer battery if its going bad, but that should not cause a 'Boot Loop' situation. Are you able to find any Recovery or Repair options in BIOS?
2. Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?
How can I reload my system 820 G2
This video is great. When I ran a SMART check everything passed. When I ran Hard Drive Short DST check it failed. I want to try to reseed the HD but I do not have an anti static mat, is it t okay to still to move forward. Also if that does not fix the issue is there anything else’s I can try to repair the Hard Drive?
Yes, you can reseat the HDD without a mat. Its safer with one though. If that does not help, I would replace the HDD
Hi, my hp laptop is blank, and i am trying to power it on, but it is not working there. There is a small light on the side, and it disappeared when i press the power button
For a computer that does not turn on, try this video first; czcams.com/video/kOBY4k2Mn_k/video.html. Let me know how that goes :) Also, did anything happen before this issue appeared? Liquid spill, overheating, Windows update, etc?