AWS Solutions: AI Powered Speech Analytics for Amazon Connect

The AI Powered Speech Analytics for Amazon Connect solution provides customer insights in real time, and helps agents and supervisors better understand and respond to customer needs so they can resolve customer issues and improve the overall customer experience. The solution includes pre-trained AWS artificial intelligence (AI) services that enable customers to transcribe, translate, and analyze each customer interaction in Amazon Connect, and presents this information to assist contact center agents during their conversations. aws.amazon.com/solutions/ai-p...
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[@le-manu298]

cool. The Lambda is there, so maybe there are functions to orchestrate the triggers etc...between different services? Any extra information on the Lambda please?

[@Pankajkr200]

awesome feature...

[@awsclouddevops4750]

excellent

[@Satjag]

If customer speaks Spanish and I can read translation in English..how can I reply back in Spanish...also what's lambda use here

[@pragyapalit9485]

Why didn't you use Polly

[@tomylapoiss452]

So at what point does anyone speaks back to the customer? He/she cannot just do a monologue....

[@ipvikas]

Whom I can connect from AWS side, if I have to get it implemented in my organization ?

[@MattYanchyshyn]

Ping me on LinkedIn and our team can help you: www.linkedin.com/in/mattgy/

[@pankajkarmakar7782]

Architecture is really good, but may be for Lambda they can explain more.

[@karand87]

You can find the entire source code and more detailed explanation of each component here- aws.amazon.com/solutions/ai-powered-speech-analytics-for-amazon-connect/

[@pankajkarmakar7782]

@Sam Williams Thanks Sam. I will recheck the architecture.

[@pankajkarmakar7782]

@@karand87 thanks