Chase bank blames woman for not protecting her account after scammers stole $160,000
Vložit
- čas přidán 25. 05. 2023
- A small business owner lost her life's savings when scammers pretending to be Chase bank employees defrauded her out of $160,000. Chase refused to refund any of her money, saying she did not take appropriate steps to protect her account. Experts say the bank should adopt stricter security measures to protect customers. Anna Werner reports.
#news #chase #businesses
Each weekday morning, "CBS Mornings” co-hosts Gayle King, Tony Dokoupil and Nate Burleson bring you the latest breaking news, smart conversation and in-depth feature reporting. "CBS Mornings" airs weekdays at 7 a.m. on CBS and stream it at 8 a.m. ET on the CBS News app.
Subscribe to “CBS Mornings” on CZcams: / cbsmornings
Watch CBS News: cbsn.ws/1PlLpZ7c
Download the CBS News app: cbsn.ws/1Xb1WC8
Follow "CBS Mornings" on Instagram: bit.ly/3A13OqA
Like "CBS Mornings" on Facebook: bit.ly/3tpOx00
Follow "CBS Mornings" on Twitter: bit.ly/38QQp8B
Subscribe to our newsletter: cbsn.ws/1RqHw7T
Try Paramount+ free: bit.ly/2OiW1kZ
For video licensing inquiries, contact: licensing@veritone.com
Thanks Chase, for showing us that it's literally safer to just stash money at home than to bank with you.
We've been told for decades, not to use debit cards. Credit cards are safer because it doesn't dip into your account and you can deny charges. Debit cards are a direct line to you cash. She gave the scammers the key to her money. The bank has no fault, here.
Lol if you think it’s safer to store money at home then at the bank then you literally have digressed in financial literacy. Good luck with that.
Go ahead and do that then... But you wont
Your comment is crazy, the lady was talking to the acammers on the phone, verifying her pwrsonal details. The scammers bypaased security by obviously using her information against her., which she freely gave. Why is the bank at fault by her doing what she did.
DITTO
We bail out Banks for their mistakes. Why doesn't the bank have any responsibility to this woman
Because as much as you don't like it, banks' survival is necessary to keep the greater economy in tact, and she is not.
@@yukie_tn I know you are right. But you were also right that I don't like it. That money went somewhere.
@@yukie_tnthat's BS, it's simply a denial of claim, not anything extraordinary at all. Chase should be on the hook for not detecting the breach of security.
Text confirmation must also note the transaction details.
@@yukie_tn No it is not Theres are tons of banks.
@@violent_bebop9687 I agree they let her get 800 in the red and dint bother to even tell her.
The amount of bravery this took was INSANE. These people all had their lives in danger, but still decided to go through with the recovery for the sake of busting bad scammers. True respect *Strong widget!*
If the FBI was half as dedicated and ingenious (and honest) as you guys are, the USA would be a much safer country.
Amazing work!
You can Clearly tell that Strong widget is tired of playing nice guy.
You can see the Anger and frustration towards these scumbags in his eyes. *STRONG WIDGET* I support you 100%. You are doing AWESOME work. Never give up.
This is the kind of recovery agent that should get a tv show. National Platform to show the scammers their days are numbered.
Thank you for what you do…
Note to self: never bank with Chase.
all the banks are like this.
They are supposed to just give her $160,000 because she's an idiot?
Set a reminder, too.
@@muadhnate Are they supposed to like bug all their customers phone and monitor if anyone is contacting them pretending to be chase?
Note to self: Don't trust any banks
i wouldnt be suprised if Chase employees were the ones running the scam.
How did they find her email.
💯
@Carolyn wheaton they have access to customers account info
Duh this is the main reason why people have money lock up in a big safe in they closet in they bed rooms with guns 😒😒😒
🎯🎯🎯
The fact the *Strongwidget* was facing adventures to help the people was so kind. Mad respect to you man.
Appreciate all you do to help others. You are setting a great example for the community Strongwidget.
I just assume everything is a scam
Me too
Yep if I get a call I just end the call and call my bank USING a different phone.
Why use a different phone? Many folks only have their cell phone. If you initiate the call shouldn't you be ok?
Exactly! From social media inboxes to them foreigners talking about I am from your TV company.
Right! And check your account balances. Did she just not check her balances?
I am amazed that Chase bank will let you wire the larger amounts of money without an bank employee involved
It’s because nobody wants to come into the bank anymore
yeah, plus when you withdraw that amount of money aren't you required to fill out paperwork? from what i understand if you withdraw large sums of money like that banks usually put a hold on the transaction and are required to report to the IRS and make sure no anti money laundering laws are being broken
And without identifying the customer without a signature & ID, in fact, Chase did not do the due diligence required, and the customer does have recourse. The elderly and young (and all those who do not know banking & commerce statutes) are ripe for the picking. I would absolutely go after the bank, using government enforcement agencies for criminal neglect if due diligence and a civil lawsuit. Chase broke banking protocol wiring that money.
& more amazed you don't know these Big Banks haven't reported to Uncle Sam bank accounts over $10,000 & have been enabling money laundering in the past, doesn't mean they don't today with all bank accounts. Getting a hefty fine by the government yet no one responsible actually going to jail. Don't trust the banks.
I bet Chase is the one doing it and pays people to scam customers
How does the bank not freeze the account? That’s wild they let 6 wire transfers for all that money and didn’t stop it.
Sounds like an insider job!
she kept authorizing them so they thought it was legit. I think she's at least 60% at fault if not 100%
I got scammed out of a lot a few years ago the victims r not at fault that's why they don't report it cause they think they will get blamed of course the banks don't take responsibility
@@BINHNGUYEN-gj9diMy exact thought!
Yeah, thats weird. Anytime I use my account too often in one day, I get a call from my bank asking if it was me. They even denied a large purchase I was trying to make because they didn't think it was me. I had to call
This was legitimately so wholesome. You can tell at the ending of getting Your money back that it wasn't scripted at all when *Strongwidget* proposed.... This warmed my heart today! Congratulations Guys! So happy for y'all!…..
This is tragic. Rule of thumb: You should be doing the 'reaching out' to your bank or credit card issuer and NEVER respond (using your phone or computer) to a text or email that you did not initiate with your bank or credit card company.
Very true. Some of these communications look very authentic. To an average user or someone with limited knowledge of technology it can be easy to think they are real.
Yup. I have Chase and whenever I do get a text message from them, I only call their official number from their website and the back of my cards to verify it was from them. It has always ended up being official, but it takes just a couple of more seconds to make sure it is really them.
Exactly. Always call. Heck, I've called the police station to verify that the officer on my front porch was who he said he was.
I disagree with the assertion any bank or financial institution is at fault when the customer is the one who actually gives away the key to the kingdom. As sad as this situation is, she repetitively gave away the OTP code. If it had happened once, I could see her falling for it....but they called her multiple times to do the same thing.
ALL financial institutions send out (e)mail describing different scam and phishing tactics used by fraudsters. I get updates from both my bank and my credit union on a regular basis. I don't think everyone reads them. People do in fact think someone ELSE is supposed to keep their money safe in all circumstances. Those folks will keep the money safe....if you don't give them the entry through the back door. SMH. Very sad.
Correct. If you’re unsure, hang up and call the institution yourself and ask.
Couple of years ago I had a fraud alert with a phone number to call. I called and instantly got connected to someone, I thought that was strange. Before I verified any information I called the number on the back of the card and got connected to the Fraud Department. Always, always, make the contact through proper channels.
I don't care how convenient apps are on the phone, wire transfers should be done in person with a signature. This is ridiculous.
Spoken like an old person
I agree, I would NEVER PUT ANYTHING personal on a freggin cell phone. My nephew needed $ last week and I went to a money gram and sent it. No cash apps for me, no thank you!
@@ceoatcrystalsoft4942 well you can't get hacked
Going to the back was how scammers used to steal money from you lol.
@@samlee1546 No one here got hacked. Most "hacking" is just social engineering where the victim hands over the keys to the castle the very same way this lady did. The interesting part here is that it doesn't even mention that they, apparently, already had her username and password and probably got them straight from her as well.
*It's a mark of a great recovery/character when so many people can see themselves in them.*
*Giving a voice to what many other victim have felt before.and doing it with a heck of a job.*
*Strongwidget👏👏💯*
NEVER take inbound texts or phone calls from financial institutions. YOU call THEM using their contact information and confirm that they are indeed trying to reach you. This is horrible.
... But, BUT, BUT verify the number of the company you're calling I've just learned that Google search engine still allow and don't fact check listing that are actually SCAMS! I've found out recently; I called them through a Google Company listing and VERY grateful I've got hipped before it was too late #WATCHYourBacks #WATCHYourAccounts #THIRSTYscammers
Only call the number on your card. I check my account every day. Scary
Verification texts are okay. Wells Fargo is really good about that. However, after you say no or yes to approving a transaction, you’re never supposed to receive a phone call asking for any numbers to verify anything
it's funny that the majority of the comments & upvotes are for blaming the bank & trying to hold the bank accountable.
meanwhile you advocate for personal responsibility & accountability
and your comment is only upvoted 54 times.
@@clove8763 EXACTLY! Google does not verify phone numbers. Example, I typed in a satellite TV company. On the side panel was the company's number, info, and brief history. I called it to get service. The operator went over some advertisements, but nothing to do with TV. I asked about the TV service. She said we'll get to that soon..... I hung up and as an experiment, tried again. Same thing.
I immediately wrote Google of the scam. Google took down the side panel on their site very quickly.
We need dedicated people who find these scammers and bring them to justice.
We do, they just don't have any legal authority to do much.
The scammer is the Chase Bank. They gets free taxpayers money to survive, yet they collecting billions on just overdraft fees on its customers.
Or maybe people should just learn how to speak person to person especially about $. Wake up people
Won't happen. We have an entire community dedicated to this. Scammer Paymack, Kitboga, Trilogy Media, just to name a few. But the scams are quite literally organized crime group who pay off the cops. People just need to use common sense to spot the red flags and avoid being a victim.
They exist! Scammer payback! Jim Browning, just to name a few…
I don't normally post comments...but you guys were Ana's angel. From the depth of my heart, thank you *Strongwidget* for protecting our most vulnerable!!
Thanks so much for the hard work, you do on this world. I been watching you for, a while and amazes me every. Time when you save someone that has being Scammed I wish you all, the best saving more people
Mad respect for saying yes bro. sometimes opportunities present themself and you Gotta take them. i am kind of a *Strongwidget* fan, but this recovery was a great message. you both already won For participating!
That almost happened to me. I got the scammers text, but I was suspicious. I drove five minutes to my bank, and of course they verified that it was a SCAM. I feel for this lady to lose all her life savings.
same i got a text from wells i happen to be near my branch so went in and asked them it was true they canceld my atm card and wells CC right away
It happened to me as well- I called my bank immediately especially when they asked me to verify information. I told them hold on , hang up let me call you back and when I did- the bank immediately FROZE my account, did a report, with all my info and ordere me a new card verified Everthing through my email while I was on the phone. I pray the bank helps her
Adeleke, if you fell for it, then you need to visit home. It's still sad though.
On a side story, we had scammers pretending to be ATT. They called my wife first for personal info. She didn't know and was scared. She called me to tell me ATT was going after us for something. I knew something was fishy. I called ATT and the rep confirmed everything was OK and no actions were being done by ATT. The scammers called me while I had ATT on the line. I set up a 3 way call while the ATT stayed silent. The scammer said they were with ATT and my personal info was needed to suspicious activity on my account. Failure to do so will lead to a suspension and fines. Immediately, the ATT rep got on the line and identified herself. She proceeded to ask what company the scammer was working for and his ID no. Scammer hung up. The rep said that was the first time she got a scammer on a call and it made her day! 😂
@@juicyfruit6311 love this
This is inspiring me to create a presentation for my grandparents about fraud bc I worry so much about this happening to them.
Not only the elderly, but those who take out student loans, and others with bank accounts !
@@jengable4888 good point. We all could use a nice little educational session to teach us or protect us
Also include if the company is asking you to go to Walgreens and buy Amazon gift cards to give them the code it's a scam. Mam they are not really with DirecTV True story 🤦🏿♀️
A presentation? Damn lmao. Why so formal😂😂😂
@@terrycrews1760 they may need visuals (pictures/other examples) to understand.
30 days. We've overcome a lot of ups and downs, joy and tears, THE GREAT RECOVERYs, amazing game plans, slapping scammers, a total of $14 million recovered, and here we are - the end of the journey. It was fun while it lasted, but every series has an ending. Hope *STRONG WIDGET* reach 10 mil subs soon for your hard work!..
Look how hard this would be for elderly, people with dementia, or learning disabilities to navigate these systems.
That’s crazy that Chase refused to refund her for this unbelievable breach, Why didn’t they call her after the first huge withdrawal?!
Because Chase is the ones that scammed her 👀..Most of these banks are scammers. That's why a lot of people are pulling their money out the banks
@@ayalibra That's literally not how it works. While they may be scammers it is not in this way. It most likely is a Nigerian prince.
Well imagine if every bank refunded such instances, then everyone will start scamming each other or scamming themselves to double their money, GENIUS
They said they did call her and left voice messages, but she said she didn't receive it
Chase has a long history of not protecting customers. The irony is everyone moved to chase and the big banks cuz of the regional bank failures. Support your local bank and pull money out of chase!!!
You know, it must hurt even more when chase says they spend hundreds of millions of dollars a year trying to prevent this type of stuff but they can't spend $160,000 to give this woman her life savings back.
My thoughts exactly!
Her $160k will have to come from the bank customers who had nothing to do with her opening her account to the scammers. If there was a breach by Chase, then yeah, she should get her money back. But she handed over her cash to the scammers. You Lose!
@@delorbb2298 that's definitely a good point. It's hard for me to tell if Chase did enough in this situation to protect her. They might have. It's kinda hard for me to tell. She definitely should have known better and done more to protect herself.
@delorb b it would usually come from insurance not the bank
@@76shian Nah. If they lose money to fraud it comes out of them. With all the fraud going on, no insurance company would issue a policy.
Hey bud, I just wanted you to know that everything you do is necessary and thank you so much for what you do. It's more than just a recovery service, you're helping people. You're actually the push for me to get my degree in Information Technology so that I can protect people from heartless people like this.
Thank you for all you do *Strongwidget,* you're a genius with a big heart and principles. Support and Respect from Britain .
This man really Hit the ground running and hasn't stopped yet. He gives us more understanding of him without interviews and negative antics he just shows us who he is through the Recovery. True living legend. We salute you.
Incredible recovery. The Execution, creativity, and goodness that came from it were inspiring on a number of levels. Cheers *Strongwidget* & looking forward to seeing what you do next!..
A friend's daughter lost 25k to a scam and Chase did the same thing: Refused to return her money and blamed her, despite all the obvious holes in their security. It's obvious that Chase will keep repeating this because they are far bigger than their customers. Protect your money. Do NOT bank with Chase. They are shameless.
Or maybe people should not give out their information so easily without double checking to make sure they are actually dealing with their bank. Check accounts on a regular.
@@amarie8769
This the verification process that Chase has on their website:
When you sign in for the first time or with a device we don't recognize, we'll ask you for your username, password and a temporary identification code, which we'll send you by phone, email or text message.
So how is she supposed to know it ISNT Chase when scammers are replicating their system. The fact they were doing wire transfers where none had been done before should have, at the very least, warranted a call from them. Chase has more than enough to investigate this, ie where the transfers went, but instead they wash their hands of the customer. Great business practice 🤦🏻♀️
@@amarie8769 either way chase needs to be able to help their clients. Doesn’t matter
Time for a class action lawsuit.
They CAN’T return money they DON’T HAVE!!!! The CROOKS have it!!!
My mother was victim of senior fraud. The bank manager said “I knew this was fraud, but had to follow bank procedures” and wired my mothers $65,000 savings to China. We escalated thru Chase and every time they responded “Our employees followed procedures”. Well the procedures stink !!!
Did she get it back?
What got me was that the same person kept calling. That's highly unlikely and was a red flag for me.
Good point!
Hilarious, *Strongwidget* I love the work you do mate. Those low life scammers take money from old ladies, they have no soul or heart and deserve everything u give them. Your doing a service to humanity. Love the videos, keep doing the good work mate.!!!
1.Never keep all your money in one place
2.Dont trust big banks
3. Dont trust phone calls, texts, or emails. If you have any suspicions talk to someone in-person
Well knowledgeable individual(s) in person. Other wise the same thing can still transpire.
Move your money around
4. Never have a debit card. Credit cards only.
Exactly
@@jimtastic688actually more like lock your debit cards. You’re right on credit cards, I just use my debit to take out cash if I need it.
It’s disgusting 😮 she worked so hard for her money and the bank should be more strict with high transactions
So, it's the bank's fault that she gave someone else all of her money?
They are actually. I work for a bank and they require certain forms to be filled out or authorizations be approved when a transaction is over a certain amount.
I agree, but you have to wonder if it was an inside job ???!?
@@terrycrews1760 apparently she was tricked by the initial text of $35.00 transaction amount.
@@frey8725She didn’t give anyone any of her money - they stole it right out from under her nose. I can’t believe there are functioning adults in the United States today that actually defend this kind of crap. There are dozens and dozens of things a bank as large as Chase could have and, morally, ought to have done that would have prevented this from happening. There are thousands more things that the government could have and, morally, should have done to ensure Chase did at least some of those things, and to back Chase up and make it significantly harder for this sort of fraud to occur, but no…. Instead, we have to put up with too many of our fellow citizens pretending that nothing can be done, and that this is the fault of the freaking VICTIM of professional criminals, and that this is not only the only way it can be, but the only way it _should_ be. You are wrong, frey - very wrong. And I’m 100% certain that you know you’re wrong, too, but this is just the kind of human being that you actually choose to be, on purpose, and with forethought. It speaks volumes about your character - or lack thereof.
*Honestly, just owning it and not trying to hide it is partially why I watch you. It's the honorable thing to do and it make the rest of the jobs much more believe when you are call out of the spots like that, so thank you StrongWidget. I can't wait to tell my grandkids this was the greatest youtube Recovery agent of my time..*
The comment above is spam. Ignore it. It doesn't even make sense. 🤦🏻
@@EndyMXIt looks like one of those comments that's supposed to be part of a long string of spam comments about financial investing or Bitcoin or some other nonsense.
You're great. Seriously. You're super likable at the same time. The FBI should seriously hire you right now based off of these videos. You're a true patriot, sir. Thank you *STRONGWIDGET* for all you do please don't stop. You're so important to this country people like you. You're putting fear into literal countries. On a funny note; your characters are legendary at this point.
My heart goes out to her. Shame on Chase for not helping her.
That’s on her unfortunately. She should have called Chase herself but she never did, she didn’t bother to check her account.
@@ToRo909r How would she suppose to know though? The texted and everything seemed real and she probably never got scammed before. As a major bank it's their job to protect the customer's money and they failed to do so.
@@coolsteve1985 Well she will know for next time. It’s not the bank’s fault she was so easy to manipulate. It’s a common scam. Again, it’s unfortunate but she could have checked her account sooner.
@@coolsteve1985 you know people do theft scams, have people they know steal the money then get the insured money returned and they've doubled their balance.
Chase isn't taking chances.
@@Sccoppe
Her money should still be insured because this was fraud regardless how it happened.
How does a bank accept 160,000 worth of transactions without putting some kind of lock or notifying the client?
Exactly!
Maybe not you, but literally millions of people and businesses do those kinds of numbers everyday.
Bank is not responsible for notifying you of your own errors.
Exactly 💯
@karimaminyes they are responsible for notifying with suspicious unusual activity
Banks definitely need to do more to curb fraud, but so do individuals. I've heard for YEARS to never reply to any text or call, ALWAYS call the bank directly for ANY issue. And, never give any info to anyone over the phone. HOWEVER, for Chase to give out 160,000 dollars in one week without verifying with the account owner is unconscionable.
Especially being separate transactions. should have sent a red flag...
There should have been a big red flag with that much money leaving her account so quickly. They should have frozen her account.
Most banks would send out alerts to the customer when large amounts are being taken out just to make sure the customer is aware and to verify they are the one getting the funds. I would think a large bank like Chase would pay a fraud company to alert customers of potential fraud.
I can verify that it is far to easy as a customer. I wish they would give the option to require 2 factor authentication for those try of transactions.
This is why you don’t even call. Just visit the bank in person.
Best rule of thumb is when you get a fraud or action alert that requires your response- call the bank or log into your account to see if there is a message there.
Good advice!
Exactly!
This 👍
Good god, this is horrible! I feel so bad for her 😢.
Scammers targeted my mother and nearly took her savings as well.
I wish there was some way we could opt out of wire transfers to shut this down
That's what I say TURN OFF WIRE TRANSFERS from account
What worries me is how more and more companies are using overseas inbound/outbound call centers. I called about my CC once and I could hear people in the background. It sounded like they were working from their home. I don't think call centers should allow working from home. They can write down all your information and no one would know.
I like the way this Man tries to keep his value above all and never uses cuss or bad words to help the audience through his recovery! Hats off to you *Strongwidget* for Helping people with such a healthy and positive content. 😃😃👏👏👏
So this big "sophisticated" bank didn't think it odd that multiple large wires were being done nearly every day to the point that her bank account is emptied??? Many of these large banks are useless and must be held accountable. She needs to contact her state and congressional representatives. And also contact multiple media outlets. Perhaps, bad press or a Congressional or FDIC investigation would "inspire" Chase to do the right thing.
Of course not. Maybe she was leaving chase. If they stopped her, she would get angry. That's why they had 2FA and she gave it to the scammers
She could’ve been switching to another bank, or moving it into stocks or bonds, or to a financial institution that was going to invest it.
Listening is a virtue. They did try to contact her but she did not respond.
@@sblijheid I heard that but just because a bank or any body or company says they did something doesn't mean they did.
This would never happen with my credit union. They would've put a hold on my account until they spoke to me. My bank canceled my card because someone purchased games using my debit card. Game cost $10 and they contacted me. Chase failed her.
Wells Fargo is just as bad. They literally gave away my money after someone withdrew money using fraudulent checks n I was told it’s my responsibility to watch my account every day n report anything within 24 hours!! Yet they let a scammer take my money n didn’t notice anything?!!! I’m supposed to watch my own money in their bank. Will be closing acct as soon as I’m done fighting them!!
That sh** is Crazy! They're expecting customers to watch their bank activity , daily/all day ? That's their freakin' job !
I have Wells and 2 other banks I use. Wells Fargo sends me a daily email of all withdrawals. I watch for that email every day. Yes, you do need to be responsible for your money even in a bank. The window of opportunity to report fraud is short.
I had a Wells Fargo run in, and they are the worst bank ever. My daughter had student loans through them, but somehow it ended up being 6-8 separate loans instead of 2 (remember that scandal?) and they would send bills for the payments and no matter how diligent we were, we always got late fees or fines for nonpayment. Turns out they sent 2 bills but didn't spread the money out to all the accounts, even though they were all listed, some on one bill, some on the other. Then, I decided to call the next bill we got, have my daughter call and have my other daughter call, and all three of us were given different amounts of how much was owed. As soon as we could, we got those loans out of Wells Fargo. Every illegal thing they have been convicted of, they did to my daughter. She eventually did get some money from them in a refund for illegal loan fee practices, but it was a pittance compared to how much those buggers got out of us.
Wells fargo had insiders in the bank selling social security numbers to the black market and when they got busted, nothing happened to the bank. Wells fargo is one of the worst banks you can go to.
@@shipwreck8847Shoot! I bank with them and my ssn was stolen. :( Which bank do you recommend?
The efficiency of this is next level. To juggle walk throughs of various angles on the topic delivered to-camera, differnet content per topic from various folk underneath the umbrella of the track list of the larger big band concert itself is engaging and refined. To make a dense taccess like this SO digestible is really something. Awesome works *STRONGWIDGET!*
Wow that's insane, my bank sometimes will deny payments of $400-$500 to think someone withdrew over $30k at once and the bank didn't contact her. Also let's not lose sight that the scammers are the real bad guys, that lady worked hard for years and someone just takes that in a week's time.
It wasn't a withdrawal. It was a wire transfer. In other words a bank to bank transaction using account number/routing number. That's why Chase refused to refund the money because how did the scammers get hold of her bank account number/routing number??
What's your bank? What bank do you use?
Routing number is public is just the number that identifies each bank.... Her account they already had it? How did they know she used chase? Maybe from a check or even someone working at the bank itself
Sorry for the victim , scamming artists are heartless 😔. You should also call your bank directly before any action.
Time for EVERYONE to leave Chase, before their employees wipe out out their accounts.
Maybe it is an inside job. You never know. My sisters checks were being stolen through the mail. Come to find out it was her mail carrier. Incredible.
I used to work for a bank in their processing center and some employees used to steal checks and money orders especially if they were blank all the time we reported it but people kept doing it so yes I truly believe it’s an inside job
it happens over and over with chase
Correction: time for EVERYONE to leave THE BANKS!
Not only CHASE, happens with any other bank!!
This is absolutely insane and heartbreaking!!!
When a transaction is out of character, the banks algorithm should pick up on it and notify the customer before allowing a transaction to go through...I am not one for suing, but this case, I definitely would if at all possible
💯 percent agree with you! Call the customer and tell her or him, if this you or not! Before they lets this transaction go out!
thats not how things work... when there are transactions out of character, it should alert chase and freeze all transactions on that account which would force her to call them. now, most people dont realize that her money is actually insured against theft if the bank is the custodian and they were.
if chase was sued a jury would find chase liable because of culpability in what occurred.
@@bjvu9460 That is completely not how things work. First if a transaction is possibly fraudulent, they don't freeze your entire account. Not Chase, not any bank. Only that transaction is declined and you're asked to verify. This also only applies to credit/debit card transactions. For transfers on your account, if additional verification is needed, they now use multifactor authentication, like the text codes she received. The account is only frozen if multiple attempts to verify have failed. Here, she unwittingly gave those codes to the scammer and if sued, Chase is legally not liable, although they'll likely just settle the case because of the legal cost.
Now just imagine if your account got frozen any time a potentially fraudulent transaction was posted (most of the time they're legit). No one would bank with that bank.
That's how it was for me. I got a call from Chase Fraud Dept. telling me someone tried to use my card. It was declined because it was uncharacteristic compared to how I normally used it they told me. Someone was trying buy shoes and concert tickets when they denied the purchase.
@@bjvu9460 but she gave her password to the scammer, they didn't steal it, she gave it to them. She participated multiple times with the scammers. it's not like they just broke into her account and stole the money, I could see that being theft. This woman spent days with the scammers and gave them her information. If I were the bank I'd suspect she was part of the scam and not reimburse for the loss.
Come on Chase...please help her out. Protect your customer
seriously
Last year, Chase online banking is more strict than before. And no such Chase Text.
They did with the 2FA but she gave it away to someone. That's technically her fault
She would have been better off burying her money in a coffee Can in the back yard. Chase benefitted from her money all these years, and now they are doing nothing to help her out. Terrible. It would be nothing for them, but it’s everything to her. Awful. Will never bank with Chase.
@@SeeMar7616 I'd bet you the account in question is her business account and not a personal account. So four or five figure transactions happening over a short timeframe isn't abnormal.
Bank accidentally deposits 100,000 to your account. You spend it and they say you stole it.
People have to be vigilant. She acted carelessly by giving some stranger who called her over the phone very sensitive information. I don't see where the bank is liable here.
These scammers are truly some of the worst people on earth. Very sorry this happened to her. The scammers targeted her *and* the bank. Chase should have some recourse for her to get her money back. They are awful.
Chase is dishonorable.
Same with WellsFargo. Can't trust anyone at this point nor keep your money under your mattress lol
No, the woman in this story is dishonorable. She expects Chase to give her money that she willingly allowed thieves to steal? This is what happens when you don't do due diligence and expect others to take care of your life for you. Blaming institutions for your own problems is such an American habit.
@@raklorap......when someone writes you a check from Chase Bank and you go to try to cash it.....they do NOT honor their own checks without a service fee...
That is dishonorable!
@@PrezCamacho - No, you are only charged if you are NOT an account holder of Chase! There is no law that says that the bank of the check MUST cash your check if you are NOT an account holder. It is the responsibility of your bank to cash that check from another bank!
@@kevinp8108 It is 'not' the responsibility....etc.
And they can't trace the money?
Chase obviously has people on the inside working these scams.
Why didn’t Chase freeze her account after the unusual activity?! Wow. Gives me a new appreciation for Wells Fargo. And makes me wonder if Chase employees were the ones perpetrating this. Poor woman! 😢 This is so wrong. She would have been better off putting her money under her mattress.
Wells fargo? LOL! you mean the bank that was opening fradulent checking and savings accounts of their customers, resulting in A $3 BILLION class action lawsuit?
Wells Fargo always looks out for me and investigates when I've asked and gave me my money until investigation is finished........ Bank of America on the other hand has tried to bury me alive
@@romelmurdock4187
They must’ve also looked out for u too when they opened up accounts without ur consent 💀
1. This was her business account, not a personal checking account. If they stopped 4 or 5 figure transactions for business acounts, our entire economy would halt.
2. She gave away the two-part security auth to a text message, but then ignored the bank's calls because she didn't trust the unknown number that was calling.
@@DistrustHumanzSadly, she's not tech savvy in today's biz world. sometimes, I feel like elder people or non tech ppl need never use a smart phone with banks because they are "easy prey"..... "Too many victims"
This happened to me. Someone on the east coast had some fake ID with my name. They withdrew 5k from a savings account. Since I didn't use that account daily i didn't catch the withrdwal until the statement came. When I told Chase they said I had waited too long to notify them. After 6 months, I finally had a lawyer write a sternly worded letter to them and they refunded my money.
My approach - Don't answer the phone from a number not recognized (ever). Don't respond to any text messages except from friends.
How about just going back to old fashioned money handling.. no credit cards, no online banking, just hard cold cash..
I’ve worked at several CU’s/Banks… Wires were never processed over the phone. This is so damn sad and unfair!!!
And they want us to take a digital currency LOL
i dotn think the wire transfer was over the phone, it mostlike through online on her account. they send random text to random numbers. when she reply, thye know they got a real number.
so they call her and she pick up.
then they said that her card info might be stolen. so they ask for her debit card number and acct info to varify that it is her. she give her card info, now they got her her number and card info. next they call againa nd adi fefX having problem with her adress and they ask her to varify the address.
now they got adress, acct info, card number. they did a few small xfer and notice that she might have a lot of $$$ on teh acct so they now attemp to get into her account and make the big wire xfer. chances are, they try to change her password and bank will send those request to her phone through text, she on th phone with the scammer and each time the bank send comfirmation number to her phone, she read it ot the scammer and scammer type it all in and then got access to her account. that when they see 6 digit and knew they hit gold, and did multiple 40K+ transfer.
Something similar to this almost happened to me with my FAFSA account. I almost fell for it! I consider myself tech savvy and very cautious when it comes to scams. But, THEY are getting super persuasive and better at scamming. And now with AI i can't imagine the damage they are going to cause.
Can you go into detail?
And they want us to take a digital dollar LOL
Make restrictions on daily limits cash withdrawal or financial transactions
@@filmaker256 Do you pay with a debit/credit card for anything? Make any types of online transfers? Any time you do any type transaction that doesn't involve tangible, physical cash, you're already using "digital" dollars.
I wouldn't never except her phone call pretending to be a chase bank employee
I watch several CZcams videos on how to trade in the stock market but haven't made any head start because they are either talking some gibberish or sharing their story of how they made it and I do not want to make mistakes by taking risks in my own hands
@sojakia What is the name of your broker and how do i connect with him or her ?
@Christina-Gisela Wow that was easy, i found her website and left a message for her . i hope she reply me. thanks.
@@MaryOlson7 Bridget Mary Turow is quite popular on Bloomberg I doubt if there is anyone who is serious about stock trading that doesn't know her. She has helped me quite a few times in growing my portfolio and it was blissful without any setbacks. she is a tough person in an industry that demands clairvoyance
This thread is exactly the type of nonsense this video is about.
Never respond to those text messages. Always call your bank number yourself and not a provided number.
I was scammed by people saying they were from Chase. It only took two times with the "authentication" process until I figured out it was a gigantic scam. The whole experience taught me how really clever these scammers are. I ended up canceling my charge card and debit card. It created a wretched mess, but at least I didn't lose any money. My recommendation is that you go into a Chase branch and deal directly with bank officers to verify whether they actually did what they say they did as part of their scam.
Good! Last year Chase online banking became so strict and tight.
Why doesn't Chase have a protection verification for big cash
Agreed. At one point I thought banks would freeze the card, then you would have to call them to verify it was you trying to make the purchase. I’m assuming Chase doesn’t do that because that’s a lot of money transferred in such a short period of time.
At 5:46 - They didn't get access to her account from a link, they got access to get account because she provided specific PIN and account information
The scammers would need her username and password in order to get the 2FA code sent. Presumably they sent a phishing link in that first text message to send her to a fake login page which captured those credentials.
I'm so sorry this happened to her! Gosh people are awful
Chase is SO evil. They need a class action lawsuit. They bait and switched a credit card offer on me a few months ago and sent me one of those dumb letters. They are just so incredibly awful. I hope she sues them.
No not their fault
I think the lady is showing signs of early onset dementia. No amount of fraud protection would have saved her. She handed over her money to the scammers
Their two step verification specifically says not to give out the code if you did not initiate the call. She left that part out. Not the banks fault
@@chocobunnie69 she gave the code bro
@@eggbenedict-gt7mw I know she gave the code. That's what I was saying. It's her fault not the bank
Cancel Chase
Just Get Rid Of Chase!
Go To Another Bank Now People!
Scary!!
I feel bad for this woman for two reasons: (1) her life savings was stolen and (2) she thought 160,000 would be enough to retire in California.
Lmao
😂😂😂😂 I'm done
She said 160k was enough for her to slow down and live "more comfortably for her age." Not retire.. She still has her catering company.
@@burrheadjr Then I feel bad for her for three reasons... (3) She thought $160,000 was enough to slow down in California.
@@ibealion1 😂
If you see text messages or hear voicemails like that and even if it sounds like they are real companies, don't respond. Just go straight to the company branch or call the company's main hotline to let them know about it and then let them answer you if this is real or fake.
When you get texts from any companies, don’t respond instead call that company directly and ask them to verify always.
We live in an Era of criminal companies without ethics or morals, without responsibility.
And we have politicians who don't care.
And they want us to take a virtual dollar LOL
Biggest takeaway: ALWAYS check with the source yourself directly first before agreeing to anything. Your bank, financial institutions, etc. I learned this lesson the hard way myself. Less sophisticated than what this poor lady went through but still, there are malicious people out there that make this criminal behavior their career. Be vigilant.
Often times these scamners call you and the csller ID shows the exact number from the bank! So you think its a real bank worker and not a scam. Be careful!!! Always hang up and call back!
This also just happened to a friend of mine. He lost $22k. Said NO to the automated text. Then called himself. More was taken later a few times. It’s gross.
Never ever give banking information to a random text message..period. 🤨
People give out too much personal information thru social media, crooks love it.
🎯🎯🎯🎯🎯💯💯💯💯💯💯
It's not just Chase, all commercial banks are like this. Even when you stash your savings and funds with them in whatever accounts you create, the money technically does not belong to you anymore, and the institution is free to do whatever they want with it, or in this case, leave you out to dry when stuff like this happens. I feel for this woman.
So what is the alternative?
@@slimelove3493 Credit Unions for the moment, since it is not an entity that owns it, it is the people who open accounts and deposit funds so it is like an IPO. But unfortunately the banking system is monolithic and the legal system is on the side of the banks and wall street so we are basically at their mercy.
@@ingothitrust5248❤
Melissa Ciummei channel loads of future legit economic info
When a scammer called me. I said… “Thank you for telling me, I’m heading to the bank right now” then they hung up🤷🏽♀️. If I don’t go to the bank, I would call the number on the back of my card.
"Ms Barbara called several time" - that's an alarm there, Bank never call you back - definitely not several times.
Meanwhile, my friend once tried to wire me a couple thousand dollars and his bank suspended his account for 3 days for "suspected fraud," and wouldn't even complete the transfer after he went inside a brand and made multiple phone calls to confirm its authenticity. It was annoying but at least we know this will never happen to him lol
I have the best tip to keep your money safe.... Keep it out of Chase and Bank of America
Primary rule to avoid getting scammed: your bank or the government or your mortgage company, etc. will not call you, text you or otherwise try to contact you by electronic means asking for your personal/confidential information. The sooner people get this rule into their heads, the better.
Senior citizens that’s heart breaking!
This happened to my sister, and Chase is not helpful at all.She still trying to get her money back.
Sister dmb af take away her computer and phone
A fool & her money are soon parted.
I feel really bad for her losing your retirement money because of a scammer and the bank wont do anything about it.
Why would any bank pay someone for money they lost due to a scam that they participated in? If someone steals my money the bank is not responsible. Ditto for gambling.
@@patriciamays8244 Watch the entire video then respond to this message. Because there was completely no gambling going on here.
I used to work for Chase bank. This lady clearly isn't telling the full story and would have had to share more data❤
Check your bank accounts daily and if you notice anything unusual, call the bank directly at their listed number. Also, IF you get a call from someone claiming to be a bank rep, say you’re busy, hang up the phone, and call the bank back directly. When it comes to your asset deposit accounts, insist on doing things the old fashioned way.
Chase didn't wonder why her card was so active? Maybe it was someone from Chase bank. They should send out warning letters warning them.
They did wonder why her card is so active hence the two step authentication texts to her. The scammers called her first, then use the card triggering the notice which she then read out loud back to the scammer.
@@mistervo8185 Oh ok. Thank you for clarifying for me.
So many people refuse to believe that these bank scams are an "INSIDE JOB!"
Really sorry to hear of this. This lady has worked hard all her life just to have a peaceful retirement. There are millions of older folks just like her, who aren't necessarily up on the latest and greatest technology. Seems Chase is letting her down.That should be investigated more thoroughly. Bottom line - ANY time you are approached online (or otherwise) and not something you have instigated, in a way where you'll have to give out any kind of personal information whatsoever, either hang up, delete, or call your own bank to verify what's going on.
Just remember, your phone will lose all your money in your bank accounts if you are not careful by talking to a stranger on the phone.
exactly
Why did she have her life's savings in an account so easily accessed? I still don't get how reading back numbers got her password. Sorry this happened to her, what's she going to do now? I see she's back baking pies. I wonder why she didn't get the real Chase text messages?
@@eckankar7756 : Banks never text you any message, they only send you important message by U S mail if issues need to be resolved in timely manner. It is her fault for talking about her personal sensitive information to a stranger over the phone in the first place. We never talk to a stranger about our financial matters over the phone. End of story.
@@eckankar7756 Hackers hacked into her bank. There are these numbers that hackers have. It's a program that links to a bank account. By reading those numbers/giving probably that 2-step notification number, they got into her account and basically transfer amounts of money to their bank account.
I know this because I got scammed.
The scammers had to have gotten her account number from elsewhere (a data breach?) if the only thing she did was verify her address and give them the confirmation codes.
Don't need account numbers. Chase has the ability to wire funds from their online banking from my understanding. Very easy to get login info cause how stupid people are nowadays, changing a phone number before wiring funds would probably have caused chase to not send out the funds and contact the customer directly to ask about it rather than a 2FA text or risk alerting the customer.
Edit: I work fraud related stuff for a local bank which is where my theories are coming from, every bank does things differently but just knowing how banks work most of the time
Poor lady.
I love those "tips" from Chase Bank that were read by the reporter at the end of this segment. One not mentioned, but is the biggest tip of all: do not bank with Chase Bank.
Chase is one of the worst banks you could have, the fees alone should tell you how much they value money over customer loyalty
The “Ms. Barbara” would have been my red flag.
You're doing an outstanding job, *VortexTrace* I'm thrilled that you're out there battling these scoundrels. It's absolutely crucial to protect the elderly and the general public from these deplorable scammers. You truly deserve all the praise and recognition for keeping us safe! Kudos to you, my brother. Your efforts are deserving of the Nobel Peace Prize. Keep up the amazing works. !😊😊
I honestly can not believe that ppl actually think their bank will call them to verify their account. Baffling
Yeah and continue to do it over the course of a week😊
They only call once and if it's not your transaction they close your card or freeze your account with the click of a button plus tell you to go to a branch. This lady dropped the ball. Money like that I would be watching closely. How she not check it everytime they called ?
You can believe it now. Everyone has not had the same experience. The bottom line is she did nothing wrong. The scammers did.
And all I'm saying is that common sense goes a very very long way