Customer Review - Trip.com and Skyscanner
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- čas přidán 22. 10. 2019
- How to book cheap flights... dont use www.trip.com or any flight booking websites found on skyscanner, in this video I explain why and complain a bit about my customer experience with trip.com and skyscaner.
UPDATE: A week after I posted this video, Trip.com reached out to me on Instagram and ended up providing great customer service ...finally, and I did get a full refund. I'm not sure I would have seen my money if I didn't make this video, but all due credit to Trip.com thanks for the refund. :D
How to refund money.trip.com
any idia???
@philosophies of Travel
Ctrip stole from me as well. Thieves and cheaters.
Yeah you have to go public to get there attention and refund they didn't ask to take dwon the video?! LOL
@@chanchanickomendeziv1889 p0ppp0py
I’m with you on all your philosophies and conspiracies 😊I’m going to Madeira and Dolomites next month and I’m waiting a couple of days to see if they drop their prices to the initial price in the beginning.
The key take away from this is book your flight for the date you want to travel and youll be fine....
Yeah just like Adam and be a perfect human being who makes no mistakes ever 😂
People make mistakes, but it genuinely takes seconds to double check you have the correct MONTH for something you’re spending hundreds or even thousands of dollars on..... 😂
@@desdicadoric you might benefit on doing some reading on how your brain can change what you are reading to show you what you think is there, rather than what is there. Mistakes do happen, even when you don't want them too. I personally am very against companies that operate without any consumer protections. If this company was in Australia, its policies would be illegal.
Not when you buy a ticket sold as non changeable non refundable my friend, if you’re a bit dim, buy an open ticket, not my problem as I don’t work there any more thank god.
@@desdicadoric Still isn't legal according to most consumer protections. Did you work there? Doesn't sound fun
yep make sure you dont enter your info anywhere on the sites either. i like to use them to my advantage by checking overall when cheap flights are and then I quickly go to the airlines websites to book one
I just paid double to a travel agent to what I usually pay and double to what sky scanner says on its website. Idk if it’s cuz she was an apprentice or I left it a little late, but I’m not happy with this in this current climate of difficulty. I’m going to take a chance next time with sky scanner cuz that is ridiculous.
I use skyscammer and book through them but yeah of there’s a link to the airline I’ll use that even if it’s a bit more expensive. Occasionally with the budget airlines it doesn’t give that option and only then will I use an online agent.
I do find skyscanner easier to navigate and use than Google flights or jetcost though.
I've booked hotels and flights through Skyscanner have had no problems so far x
Oh cool, good to hear!
@Zachary Wroofington how did your flight go?
Yes this is when you book a national trip and direct but if you are having an international flight you will surely have a problem
It depends on your start and end. The prices are NOT the same. The airline is much more expensive.... more than a couple of hundred dollars...far more...in my experience. The lesson I learned from your video is to make sure the dates and flights are wanted you want before pressing BOOK. Thank you for sharing your real-world experience.
Thanks to you too
Hi. I have a kind of the same problem too. I bought a round trip ticket 900$ about a month ago and I used just one way. Now I want to change the returning date but they said it costs about 500$. They said it is their policy.
Damn, most airlines however would do and say the same thing. Very frustrating how they get to dictate these things.
Its not your error its them deliberate sistem by randomly picking in costumers fight reservations to change dates and hours of fights for cheap ones so they can get the difference of price to there pockets and sometimes then even get double reservations since they don't refund and usually we end up picking up other tickets by assuming that was our error!
Happening to me with justfly. They changed the dates of my flight from April to may. having them on the phone to change the dates is a nightmare. Only sms. You ask them to what’s going on with your flight schedule, they.re like « oh sorry, the dates are set. we can’t help u with that. We can’t refund you, but if you want to change to April that’ll cost us $…%
I got an airline ticket through MyTrip only to have the flight canceled by the airlline in which case I was entitled to a full refund as per the airline policy. However, MyTrip disregarded this policy and charged me instead penalties fee and reimbursed the differences months later. My recomendations is to ALWAYS buy an airline ticket directly from the airline but book hotels through agencies because you don't need to pay upfront and you have 24-48 hours to cancel the reservation.
Thank you
Yes but some flight don’t have multi city. And hence instead of booking separately cost me £900
With sky scanner has multi city will cost 500 or 600 pins only!
No disrespect, but isn’t that your fault not sky scanner ? You’re the one that booked the wrong month by accident, if you done the right month there would have been no issues right ?
Konrad, I'm Luigi from Casa Clementina Massa Lubrense, too much time is passed, I'm always looking for you two, good job guys.
However about Skyscanner, Expedia, I agree with you.
Booking directly is always the best option in general.
A big hug brò
Luigi! So good to hear from you! Yes I wish we could have caught up again this year! Reach out if you're ever coming to Australia ✌️ ♥
Got denied boarding because they said you don't need covid19 test result but ticket office had other ideas. In fact, even Turkish airline says you don't need it but because I booked via Trip they can't help.
sorry my English is not good
so those agency is not good only when refund??
or is there any problem when buying a one-way ticket?
Was booking the wrong month, or date makes it a bad website
For Travel agent if u not very confirm don’t book for flight but hotels you are safe.
I know someone who booked flights 16 different times on the wrong day, he cant read though, we decided best practice get someone to proof reed before transferring money.
Also mytrip is a total scam and should be avoided at all costs. My flight was cancelled by the airline 6 weeks ago, mytrip received the refund from the airline and they are telling me they will charge me 40 euro just to send the refund to me. Plus they will not refund any additional services like baggage and the EXTRA surcharge I paid them for customer support (I wonder what support I am receiving when I even need to pay in order to receive my refund). Today they even told me that I cancelled my booking myself, 6 weeks after I was supposed to fly, and that's why I need to pay 40 euro cancellation fee.... one month ago they had told me the fee was 15 euro.
Same happened to me
They never gave my money back to me,
They didn’t issue me a ticket in the first place. They just took my money.
its your fault that you didnt read the TOS. it says clearly that you cannot change your flight information after booking hence the cheap price
What if they are somehow forcing you to take a voucher instead of a full refund? I am entitled for a full refund and they keep saying to me that I might get a voucher because of " Their Policies" . I spent 1400€ for this booking and they won't give me my money back.
Same what did u do to get ur full refund?
@@paulagraceojano7707 yeah, took a long time but yeah i finally got my refund
@@paulagraceojano7707 yeah, took a long while but i got a full refund
I 100% agree with you . I made a mistake but no more.
You call yourself a travel vlogger, but don't know airlines can't do anything if you booked through a OTA???
That's standard and well known in the industry, even for accommodation properties, if the website doesn't allow you, the actual company that provides the service can't do anything.
If you want good service, just book directly with the airline, pay full price, and stop whining.
Thank you for the video!!!! That certainly helps people to avoid loosing their money by using theses online scammers. I don't know how theses scammers get away and keep having their website up. I will dedicated to become a hacker and get this bastard website down!!!
I was defrauded by them last week too，I didn't check in, so they refused to cancel the hotel and deducted all my prepaid room fees.
sounds about right
I don't understand. Was it your mistake or the website changed the dates you initialy selected?
Im not sure, maybe I selected the wrong month but noticed literally as soon as I clicked the button so called to correct it
There are few reviews that said they chose the correct date, but somehow after payments were done, the date changed. Was it a system glitch? We would never know because trip.com refused to do any further check on their system
@@stefanoariestasia Yeah they said they checked it and it was my fault.... hard for me to know but since I called up within minutes of booking it seemed fair enough for them to just cancel it ... which after a massive run around and weeks of emails and one youtube video later ... they eventually did. But wasnt worth the effort thats for sure
@@PhilosophiesofTravel lol
Agree 100%
I would be livid if they did me this way.
Yeah I wasn't happy at all 😂 hence the video, it's all I can do to get back at them 😂
I want to go to Vietnam in July. Im scared if i go through third party i will loose if it gets cancelled through coronovirus. Maybe ill just pay a few hundred more and book direct. I live in Phoenix Arizona. Does anyone have any suggestions. Thanks everyone and God Bless
This might be late but I’m Vietnamese and most hotels there have good rates if you just walk in. If you want to book ahead I suggest Agoda. They work with many hotels in the area. I’m stuck in Illinois now but hopefully we can go in 2022. 😃
Nice video mate I 100% agree with you.please never use an agent to book flights book direct with the airline.
If the agent was not so much cheaper I am sure everybody would book directly with the airline. But the differences are huuuuuuge, what makes us to prefer agents.
I really feel you...
So which sites would you recommend to book flights
Airscanner
Yes i booked from sky scanner through my trip and i got lost 22.000 hongkong dollar right now!!!just because iam wrong to put surname supposed thats not big problem,, they can’t hrlp at all and i cancrl my ticket of 3 passengers 🤬
Travelocity is good and I got a open ticket when the airport flooded at my destination so they really went to bat with me and put pressure on the airline to do this for me.
Oh cool good to know! I'll remember that
thanks for you video mate
Thanks for watching 🙏
Did u experience that there ticket will be provide after 168h??
as in takes time for them to issue an actual ticket?
I JUST booked a flight. It is actually the first flight I have ever booked myself. I am traveling in the United States only and realized that they don't have another option for ID type besides passport, but I put in my drivers license number for the ID. Is this okay?? Im VERY worried about that or the possibility that I just got scammed. Especially since I am flying only in the US and the company is from across the globe? What do you think!?
I think you should be right, they will just pass on the information onto the airline, so 🤞 the airline are not jerks if they see that it was put as a "passport". But I think you should be fine. All the best with your trip and first flight!!
@@PhilosophiesofTravel Thank you so much for your feedback!! This is the first video I have found of yours and I am definitely subscribing!!
@@brookeaproductions2222 thanks so much Brooke! Might catch you in the states one day ☺
How did your flight go?
What happened to your flight
Bro,,, can you tell me which website best for booking flight tiket...tq
Up up 🆙 up
cool vid
Hi! My flight got cancelled due to the virus and I don’t know how to refund my flight. They don’t have a contact number in my country, Philippines. Hope you can help me.. Thank you!!
Same here no refund because of corona virus... im stuck in transit.... where can we sue or report them
@@pauzkiddy Hi Paul! Try to contact the airline first. Don't tell them that you booked through Trip.com/Skyscanner but just give them the reference or booking number of your flight. Got mine refunded. 😜 Good luck to you!
@@clarissaherrera8736 For sure, this is a good idea, try deal directly with the airline. Something to try later on that might take a long time is report your experience to airhelp.com they might be able to help you get some compensation (they will take their cut) but they might have more luck than you going head to head with the airline. Good luck!!
can you help @clarisse
sam situation april 9 2020 supposedly yung flight ko to Iloilo unlucky na cancelled po sya ano po yung ways nya ma refund thru trip.com
Or, you could double check that you booked the flight for the correct date before you pay. Boom. Problem solved.
Ive just had an email from this company . because one letter was missing from my surname on booking (that was not my mistake ) they have contacted the airline and the airline says they cant change the ticket , its non refundable .
DO NOT USE THIS COMPANY
So, they're horrible because u made a mistake?! Like, more than once... and we have a full video of how they should be reponsable... congrats 👏🏽
Spot on. I will only book direct through the airline in future
They are not fake ?
I booked with them for my trip of tomorrow,
And i regretted, i am worried, they are fake, Because they didn't send me a normal ticket
Could you answer me, if they are real or not ?
na they are not fake, just not the greatest customer service
You’re absfuckingolutely right dude 💯🙏
It's strange that this guy books wrong flight most of the time and wants to change/cancel. Looks like scam for credit card points.
They are literally shit, i cancel the ticket and yet not received refunds
You got what you paid for lad!
then it's your fault
Yes 😂
ayyy loko man gale boh animal boss
it's your fault dude maybe they can only get those cheap prices no refunds $150 that you paid is not the end of the world
possible
Mytrip, took my money airlines canceled flight, Mytrip took money can not get in touch and they do not get back to you.
Same with me
But do you recommend Traveloka?
I havnt used that one so couldn't say but from my experience with all the others they seem very similar and the catch will probably still be the same
I have used traveloka quite a lot, and would recommend it. Your ticket get issued almost immediately
@@stefanoariestasia OH awesome, I have never used it but might check it out, thanks for the recommendation!
So it clearly your fault to book the wrong month. end of story sir
I wish my life was as simple as yours seems to be ;)
I need a help too.
Me too.
they are scammers they got more than 40 dollars excess
I need help !! They won’t refund me, i canceled i hour after booking smh
Hmm? 😒
How do I share this video?
click share lol
We Just got scammed 🤤
OH no! really?
Philosophies of Travel Yeah😪
Skyscanner is troep