💡💡💡💡💡💡💡 That's how many "aha" moments I had when I interviewed Laura Cuello for Account Management in Action. But the biggest was on why "No" might just be the best thing you can say to your client. Because as Laura says: "If you immediately say, "Yes," you're robbing them from the opportunity of actually holding the ultimate problem." BAM! I hadn't thought about it in quite that way before. How often do we, as account managers say "yes" to quickly and never truly understand our clients because of it?
Kind of building off of this video. Would be great if you made a video focused on the processes and playbooks that make a high functioning account management function. Thanks!
I've actually had a few requests for this type of video. I'm thinking of doing a video on processes/playbooks for account management and then a walk through of how to do this in Notion and/or Confluence. What do you think?
💡💡💡💡💡💡💡 That's how many "aha" moments I had when I interviewed Laura Cuello for Account Management in Action. But the biggest was on why "No" might just be the best thing you can say to your client.
Because as Laura says:
"If you immediately say, "Yes," you're robbing them from the opportunity of actually holding the ultimate problem."
BAM!
I hadn't thought about it in quite that way before.
How often do we, as account managers say "yes" to quickly and never truly understand our clients because of it?
Kind of building off of this video. Would be great if you made a video focused on the processes and playbooks that make a high functioning account management function. Thanks!
I've actually had a few requests for this type of video. I'm thinking of doing a video on processes/playbooks for account management and then a walk through of how to do this in Notion and/or Confluence. What do you think?
Great value! Thanks, Laura and Warwick!
Thanks Calin! Glad you enjoyed it!
As a budding travel writer and social entrepreneur, I found this so interesting and of course, Laura is with Engencia,
Thanks Shayne, glad you enjoyed the video. I thought Laura shared a lot of invaluable advice so I'm happy it resonated with you. 😁
Great!
Hi Alexandru! Glad you enjoyed the interview - I thought it was great too! Laura shared a lot of helpful advice!