The Biggest Ebay Scam EVER!! AND how to prevent it!
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- čas přidán 30. 07. 2015
- This is a well known scam on ebay/paypal, but I'm going to show you how its done..... AND how to prevent it. And if you can't prevent it, I'm going to show you how to get your money back 99.99% of the time.
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That's pretty optimistic on your part. I have gotten stones, trash, you name it. I sell vintage parts and there is no serial number etc. Face it, eBay does NOT care ONE iota about a seller.. period!!
Why can't eBay understand that their sellers are buyers too! Of course, the more sellers they piss off, the more sellers they lose as buyers.... but they can't connect THOSE dots!!! Probably wonder at times why more people buy from Amazon now, but then again, there's always a new group of buyers growing up, so maybe they don't even realize how much eBay COULD have grown in the time they've been screwing sellers over!
Brian is right about eBay. They will auto refund to buyers for anything even when reported to them. Their so called "seller support" team is nothing more than lip service, and an absolute joke. Bad or fraudulent behavior is supported on eBay!
That's a very interesting perspective. I run my own business through Instagram and only sell a few items on a site called Mineraliety, so I can bypass customer support and go straight to the FBI and PayPal - and PayPal support is ACE.
Brian Smith Yep. EBay thinks it small time sellers are Wal Mart and that we should except returns no matter what even though the seller has no returns and got scammed. They are so corporate bottom line now and they want buyers to have all the rights
Which really makes no sense since we the SELLERS are their source of income!!! Something similar to this happened to me, it wasnt a scam they just returned the cell phone and didnt include the charger that I shipped with it. After a long argument with ebay telling me unfortunately thats the way ebay is set up I actually said to the rep " You mean to tell me I could buy a diamond ring, open a return, send them a box of rocks, and they have to refund me?, rep replied, " unfortunately that is the way ebay is set up, to which I replied, " well guess I will be buying some diamond rings! Have a nice day, click!
if possible, can you post a "NOTICE" on all listings?.. something along the lines of:
"To protect ourselves from liability, due to fraudulent returns/item swapping, we video all packaging and return package openings of every item sold."
it may reduce the attempts of swindlers, lol
A lot of things like this CAN help..
Fightlikabrave saving this
nice!
Thank you for this. New to Ebay selling, and I am adding this to all my listings.
This notice will be on mine from
now on. Thanks for the tips!
Great video. Thanks. I had an item returned because the buyer said it was not as described. The best part? They filed the dispute BEFORE they received the item. In other words, impossible for the buyer to see it so impossible for it not to match the description.
Haha busted!
Thank you for the kind comments about Canadian, we love you and appreciate you too. :) you are very helpful and knowledgeable reseller, thank you again
Good stuff as usual. Also as an eBay seller never leave feedback first as the buyer the has leverage to try and ask for some of the money refund. I always tell them I will give them full refund if they return it to me. But of course they want to keep the item just want to scam some of the purchase money back from me. If you leave feedback first then you have lost any leverage. After I offer them a refund for return, they usually go away without incident as I don't ever refund partially without a return first. Sorry scammers no dice!
Your right, i hear that all the time which I'm guilty of doing. BUT I NEVER offer partial refunds unless its a dang good story or reason. I say "send it back for a full refund" period... they either go away, or they send it back. i don't play those scam partial refunds either
The seller leaving feedback?
Aren't you losing shipping money if you refund them ?
it is so kind of you to share that. I am starting to sell on eBay and I was worried about scammers. And I thought I would just have everything insured but I also heard that that wasn't guaranteed. now I see why. I really appreciate your video. Thank you soooooo much.
Your very welcome. Gotta be extra careful!
rockstar you the man thanks on behalf of all sellers everywhere keep on doing what you are doing
this has to be one of the best videos I have seen on CZcams. all your videos are straight to the point unlike a lot of videos where they spend 20 minutes talking a load of nonsense. What I really like is the honesty you show.
I had sold a cell phone with a few hundred dollars of pre-paid minutes on it for about $90. The buyer contacted me by phone and said he could not access the phone or minutes. I worked with him and he unlocked the phone etc. Several days later, I get a notice of a dispute filed by the buyer saying he never received the phone. Luckily eBay decided in my favor.
Ouch that had scam written all over it. Thankfully you didnt lose out
Some scammer tried to scam me the other day. They bought a guitar I was selling, then sent me a message asking me to ship to a different address than was on the account. I refused to sell. Then I got message from eBay telling me the account that bought the guitar was hacked. I issued a refund.
Thats exactly why you NEVER do that!!
Thanks for making this video and I am going to share a link and spread the word. I have been in several CZcams live streams and facebook chats where members suggest selling cell phones on eBay and say "its easy or never a problem" They got to stop saying that bs because from you and some others I have become wise to the eBay buyers scam. Thanks again.
Thank you for sharing and helping!!!!
I have actually been struggling with return fraud quite a bit lately. Just today a lady sending pictures of a different pair of jeans saying there was a hole in the ones we sent her. I'm exploring unique solutions such as making my own clothing tags to tyvek wrist bands and even the use of a UV pen to mark clothing on the inside. Of course documenting the serial number of the wrist bands with extra pictures etc.. I'd really like to see a video on these types of things that can possibly be done to ward off the potential scammers.
Seller tried scamming me, and probably others. Saying they were selling 16 oz smuckers jars and lids, pictures of all eight jars together. I of course assumed that in each order I'd be getting eight jars as the words implied plural not singular, right? Wrong, thinking that it sounded like a good deal I bought two orders.Well, I received 2 jars and I was also billed for shipping on each of the orders even though they came in the same package. So, I essentially bought two jars for seventeen dollars, you bet I got my money back.
I see you made this video 4 years ago and this scam is still happening. It happened to me last April (2019). Now, I hesitate to list anything with eBay.
yup 4 year old video
I refurbish gaming consoles. What if I used a UV marker or sticker inside the console as confirmation that the returned the same console.
You are doing a great public service here! Thank you for the insight and the tips!
I had something similar happen to me. One of my first salesI sold a iRobot Roomba for $699 and about an hour after I dropped it off at the UPS store, the owner filed a fraudulent purchase case. Luckily I called the UPS store and they held on to it until I came back to get it.
You should start selling low priced items, the high price item was a red flag as you were a new
You are like, AWESOME! I've watched a number of your videos now, and they all rock! You provide the best advice. Thanks!
Thanks a million times over!! really appreciate it
Another good way to prevent is don't buy or sell phones online. I use ebay lot and never buy or sell phones or laptops. Not worth it. Tons of other items that you can make money on
Although I agree phones are very risky and high risk category, so are iPads, tablets, laptops, High end cameras, watches, purses etc etc etc... you have to protect yourself in any category and that doesn't mean just NOT selling that category. If thats the case don't sell on eBay....everything can be risky. just protect
Great video my friend. Thankfully I've never had this happen to me in all my years, but we need to crack down on these scammers and make eBay safe for sellers.
They do a great job of finding them. so I think we are very safe on eBay. thanks so much!
Just a thought. Thanks for replying. Im trying to figure all this out. Trying to go full time and very overwhelmed on where to start. Right now I'm just doing the free store till I get the hang of everything. Glad I found your videos. I like yours becuz you explain everything very well. Thank you.
Laura!! good luck, I'm soo glad i can help!
I have sold many expensive items but one day I hope to. This was eye opening for me. Really stinks people do this. Thanks I will be sure to use the video function if I sell an expensive item.
Sharon yes, some people have had good luck with it, specially if they ask for evidence
I've been getting back empty bottles of expensive peptide packed serums and lotions. I took pictures of the weight of the box, weight of a new bottle, weight of a new empty bottle and weight of the returned empty bottle and I WON. I stopped accepting returns for a while and revised my return policies. They came in a wave, and most of the user IDs ended with -0, 0 or _0. I want eBay to investigate this, but it also happened on Amazon a couple times! I'm out to BUST these people. Thanks for the police reporting info 🙌🏻
In the UK I just open the box in the presence of the delivery agent. If it's not right have it returned to sender.
There you go!! good idea. It doesn't work as easily here tho
You are great man thank you, best wishes from Bulgaria.
Thank you!
Great information. I've been pretty fortunate with my buyers so far, but good to always have the evidence.
Yeah 99% of buyers are always honest. Its just a few bad apples that hopefully people don't have to run into
Solid post letting sellers know we can actually adjust in our settings not to sell to potential buyers w 0 feedback. I was about to comment “how are we supposed to prevent that?”
You can't stop 0 feedback.. everyone started somewhere.. You can block NEGATIVE feedback buyers with -1 or worse
@@RockstarFlipper You can't leave negative feedbacks for buyers. It used to but not anymore.
I think is better if you take it to the post office without taping it and start recording showing the product with the serial number and tape it without stopping the video and handling to the worker at the front desk to the post office and IF they want to return the product for any reason... You must send the label with “Signature required” and when the item arrived yo your house... REFUSE IT TO TAKE IT AND TELL THE POSTMAN THAT YOU ARE GOING TO PICK IT UP AT THE POST OFFICE AND RECORD WHEN YOU ARE OPEN THE PACKAGE AT THE POST OFFICE CHECKING IF THE ITEM IS THE SAME AND THE SAME CONDITION AS YOU SENT IT.
Some people do record opening packages yes
Pretty impractical approach as Postal Service employees are always in a hurry.
@@Califgracer It is impractical, but that's how you can protect yourself when you sell an expensive item on Ebay,
Im a new seller , so good to know thanks!!
Welcome to reselling!!
Recording yourself before and after is a good thing to do but most people don't realize that you have every right to open a returned item's box and inspect your product BEFORE you sign anything from whatever delivery service it comes from. If it is not the item that you shipped you can then not accept it and start a claim with Ebay and the delivery service company. Then you have video proof and a witness that you did not get your item back. Plus the cash stays in your account until Ebay is able to look into it and make a decision. Then the only one that is out of money is the person that was trying to scam you.
The delivery guys will get irked waiting for you to inspect the item, they are on a pretty tight time schedule, but it is not their money or merchandise so they will just have to wait. you can set it up so any packages that are delivered to you HAVE to be signed before delivery.
I started sellin on ebay, was very suspicious of everyone because they wanted me to ship it out of the country, and wanted to pay extra too for some reason, this explains it perfectly thank you so much
Yes use GSP only...international
You're the best! I appreciate all your videos:)
Awesome advice, bookmarked this so I can refer back to it if I ever encounter this myself
I just saw your video. I have been a customer of eBay since 2014, I believe. I just started selling. I don’t make a business out of it, I just want to get rid of clutter. I had one item and someone offered me twice as much saying he would not be able to finish out the auction and that is why he offering me double. If that was ok with me he would then transfer or send a check. I sent a message to eBay without responding to the message telling eBay I believe this is a scam and would not be dealing with that customer. EBay sent me back a message “warning” that there is activity on my eBay that is not following their policy. No kidding! I thought I was sending them a notice about this person but I must have done something wrong. I am too smart to know someone is not going to the legit paying double and not following policy. Thanks for the information on your video. It gives me info and what and what not to do.
This is one of your best videos!
You don't know how glad I am to have seen this.
91 viewers who watched this video are scammers. :,D
Its entirely possible lol
I got scammed! I am not scammer. I
a mtfcker scammed me!
I've been looking for this same exact advice and finally found it. great! thank you!
Your welcome Steven. Thanks soo much for stopping by
This just happened to me yesterday! I sold a Tiffany bracelet worth $1,200 and the buyer returned a fake copy of it asking for a refund. I sent pictures to Ebay to show the differences between my bracelet and this fake copy. I even provided the receipt from Tiffany when the bracelet was bought to prove authenticity. Ebay's response was "the buyer is entitled to the full refund" and "we wish you the best on your future transactions". They did not care I lost $1,200 nor that this buyer sent a fake item. Shame on Ebay, this is a nightmare!
I know this video is like 2yrs old, however, the scam still goes on! I sell on Ebay and I've some advice to all my fellow eBayers, you Have to have a Restocking fee and a return policy! your restocking fee should be around 50% so that when someone tries to scam you and they "send the Item back", you won't lose too much money because you'd be getting half of the cash back...
Also, avoid contacting buyers and asking them if they liked the product or not because that opens a window of conversation and they wanna take advantage of that to say the Item doesn't look like what was described. Someone from India and another fella from Zimbabwe tried to pull a fast one on me because I didn't provide them with a tracking and there's no way that I will know if the items were received or not.. I told them I have a tracking number but unfortunately, I cannot provide it to them because It was free shipping and if they want me to send them the tracking number they need to pay extra $12. Two days later the India guy says, "how do turn off the sound"? and I said what sound he said the background noise, and I said so you have the product??? I never heard from him again.
It has happened forever def.
M Dillon uhhhh there have been dozens of class action suits against eBay and Amazon. Go after the criminals not the platforms
Why are you shipping to Zimbabwe and India of all places? Just ship to USA, Canada, Europe, Australia -- just Western countries.
Great eye-opener. Thanks!
Awesome video! I'm being scammed right now on eBay for my TMac Jersey. The guy bought my jersey and said it doesn't match the description. He started a case and sent pics that were clearly not my jersey I sold them. I called eBay to told them the buyer was swapping out jersey and sending back a totally different jersey. eBay said wait to get Jersey and call back if it's been swapped out. I'm definitely gonna start recording everything now. Scammers suck
yes, I know it happens. I've been hit a couple of times. I have a camera and laptop I'd love to sell on eBay, but don't want to take the chance. The video idea sounds great, but man that's a lot of effort to an already time-consuming process. But I'm glad you're doing gBKL Peace.
Send them with signature confirmation and insurance. photograph all angles and serials numbers and video yourself packing it.. covered
Great Video! As always, Thanks for the education on this. I don't sell too many expensive items but I appreciate your videos to help us sellers stay safe. Love your channel brother. I just subbed to you. Take Care! : )
Thank you for this great tip. I have been scammed many times. A guy bought a brand new PS4 bundle from for over $450 and sent me back an old broken Nintendo 64 and got his money back. I almost cried myself to sleep of anger.
Great advice! Thanks for sharing this.
Thank you so much
Thank you so much for this information!!! You are appreciated :)
Anytime!!
This Video Soo Helpful!! Glad EBay takes action against scammer,
They will help
There was once a time when you could leave your keys in the car, there was no need for a car alarm. You could sleep with your door unlocked, a handshake was a contract. Now you have to have eyes behind your head.
This is a very good method when you start selling (1-5 items a day)
But when to you start selling about 30 items a day, it becomes a little hard.
What if it's a really, really good rock?
Damn.. now that's a tough choise
jbooks888 I collect rocks Nothing wrong with some rocks ...😃😃
jbooks888 😂😂😂😂
then it was a generous scammer
Reeeehtart??
Thanks Man! You're brilliant!
Great information! Thank you!
Thank you for your help! I waa starting an ebay store where i wanted to sell expensive pc parts. Then saw alllll the ebay scams and freaked out. This helps a lot!
Thank you for watching. glad to help
Good advice! For expensive items, I like to list high and welcome offers. This way I select the buyer.
Works sometimes yes
smilncynic can’t anyone just click “buy it now” so how would you pick the buyer?
Smart!
Very informational video. I just started on eBay and bought a brand new iPhone 7 for $120. And resold it for $615. Now I didn't make a video of me packaging the phone but I did take pics of the phone as well as the serial number on the box. I also print out two shipping labels one for my self as a record and I always keep the receipt from the post office. So let's say they get the item and send it back with like a "rock" like you said. Would I still get my money back?
I do this only with electronics and items I sell for over $100. It has paid off 3 times in the last year. Thanks for posting this.
Thanks this video was very helpful and interesting since I am contemplating selling, I buy from amazon now and I have found a lot of bad stories, thanks for your video
Thanks for the tip. Definitely subscribed to your channel after this vdieo
take pictures if the serial number and I keep the pictures for 90 days.
That helps....somewhat
Great advice!
Or, and easier way is this: Take it to FedEx unpacked & show them the item. If it's a phone, etc... turn it on & show them it works. Show them the condition. Now, have them pack it. If there is any issue like this one, FedEx will step in & help. This is the only way I ship out expensive items. There is zero chance the buyer can scam you.
Nice idea but paying FedEx to package is not cheap.
I'm knew at eBay & just doing my homework so great video!! Thank you !
Good advice well done!
1. You can't block buyers with 0 feedback.
2. I sell high value items to buyers with 0 feedback all the times with no problems. It's the ones with higher feedback who know "the system" that you need to watch out for
Hi thanks for putting out these videos. I am getting a lot of " I haven't received my item" I can't tell if these are scams or legitimate, I post via Royal Mail usually same day my business sells low priced gifts so I don't usually send them tracked or signed for. it seems to only happen with the higher priced items and I get this feeling they are being dishonest and lying about receiving it.
Cheers thanks.
Thanks for sharing that information it was good to know, cause I didn't know about the cyber crime unit.
Yeah they have a website you can ask for the link or google it.. then submit to eBay and win
This channel is gold
Thank you!!
I just sold a PS2 for 40 this week to a buyer with zero feedback. I got signature confirmation but tracking shows he wasn't home to pick it up. Now I watch this video and it's made me paranoid.
Great advice thank you
This happened to me a a couple years ago. Buyer lived by a great friend of mine, buyer learned a valuable lesson.
Very helpful, thanks. I record my packaging process for all my items
You got it. glad can help
Thanks for telling me
Thanks for this information. Sad to hear so many people are scamming.
It happens
Well, given your I formation and similar videos on EBay scammer, I have decided I will not be an EBay seller after all. I have sold 3 items on EBay and got scammed on one of those. I am a divorced, 62 year old mother and had hoped being an EBay seller would support me for the rest of my life. However, I haven’t the money or emotional energy to put up with scammers. Again my love for humanity is seriously challenged. Thanks again for your video. Hope your business does well and you are able to catch scammers before they hurt you.
Best tips ever! Thanks
Thanks, Brother! Great tip!
Thanks so much for watching
thank you for video.It helped me a lot.
Very helpful, thank you. This has happened to me
Thank YOU for the video. Im tires of being scammed!!!
I would also steer clear of overseas sellers. Ive been personally scammed by china and Russia...
great info, thank you very much!!!
Your very welcome!
Great advice!!!
Fantastic Advice. Never thought of cyber Crime Site to file with the FBI. I did think of videoing but never have. I think I will start videoing ...
Absolutely its a great site and works. IC3.gov
I did all this on a damaged return they didn’t care about video they told me to go to buyers town and file police report. I had 12 year account and 199 perfect feedback but buyer had over 3k feedback as seller so they took his side cause they made more money from him this was an 800 dollar item and that has happened twice to me now
IC3.GOV website will get you covered
I just sold on eBay and the amount was over $1000. I was told by Mary in the department that holds funds and was told that even though the buyer has their item and left me wonderful feedback they are holding my money for 21 days. Just Incase the buyer would change their mind in that 21 days so I would have the funds for sure, to give back to them. That is a bunch of BS! Sounds to me like the sellers have 0 protection! As a buyer you can purchase even high dollar items then have buyers remorse keep them for 21 days and then say you want your money back and the seller would have to give it to you! What kind of BS policy is this????
Thanks for the advice!
Your very welcome!! anytime
Thank you so much for this video.
Very welcome!! thanks for watching
Great job man. Thank you
Wow wish I had seen this before sending a $125 solar water pump this week. Will do this from now on. Thanks!!!
This guy knows his shit much love man Ima new eBay seller you help out a lot!
Thank you so much for this tip!
Your very welcome!!
Thanks for the great advice!
Anytime
Another good idea is...have your buyers use PayPal, PayPal have better protection for sellers. They will not release any refunds until the sellers get the item back in good condition. I never got scam using PayPal services.
Yes ALWAYS PAYPAL
I sold an item and its not showing at my selling description when the funds will be available even though its been 21 days and the transaction amount is there at paypal but its not on hold and its not on the main balance
If its been delivered and the hold released it should be available
thank you
Very helpful and informative!
I feel so bad that I tried doing this scam, I am fully aware now of how sellers can suffer and that I could even get in problem.
Thanks for the video mate :)
Very welcome!
Thanks for this video, just last week my fiancee sold a Mac book which was in decent condition and written as so. When he received the item he claimed it didn't work and had been dropped and had dents our product did not and which we luckily had proof of. He went as far as to ask for a partial money return when we said that was not our item. We happened to check his site and sure enough on sale in perfect condition was our original product serial # and all! Obviously he claimed it as an error but we made a report to eBay because he is likely doing this partial return of $$$ to a number of other sellers and making a killing scamming. Can't trust anyone!!!
Yup, one of the oldest tricks in the book
so happy u saw and responded. Crazy the bs that goes on. My fianee does tech service and support. It's unbelievable the scams people use to scam those not so savvy. That's why he picked up on this guy and stopped and reported him right off. Keeping a good thought 4 u:)
what is the percentage rate of getting scammed vs. not getting scammed.
that was really good info! Thanks!
Anytime!!