@@TrustDALETVStop being so passive to commenters who tell you their story…I guess I’m not surprised because you’re part of the MSM. You only did/posted this story because of your connection to him…
He just had to return in online walmart doesn't accept returns in store for online purchases through other vendors. But they do allow you to return it online
And when that happens, the company will ALWAYS blame the employee for doing something wrong, and will NEVER admit that the employee was just following company policy. That way, it is next to impossible to actually find the right person to blame.
@@shayshay9764 Of course it is. But they obfuscate it, in order to make it impossible to prove that this is the case. They will just claim that the employee or the local boss misinterpreted the rules.
This happened with me and my mom at Walmart. Except I kept going up the chain of command not taking "no refund" as the answer. We got our money back after 30 minutes. The serial numbers were different on the tv and the box. Once I mentioned Walmart was basically committing fraud by selling these tv's like this, we got our money back. My mom was not going to be out her money because their employees or supplier is stealing tv's. They knew what was going on. I made them check another tv to see if this certain brand were all like that, and I was right.
I did the same with a PS4 that was defective it died after 30 days and they have a 15 or 30 day policy on electronics I also bought the extended warranty and the lady if it covers me dropping it ECT she said "yes it does" mind you I didn't drop it or anything. When I went to return it on the warranty they told me "no" I did badger them for two weeks. I told me the sold me a warranty under false info and I wanted a return or a refund I got the return took a bit but I got it
@@SyntheticStuntMan Why? Because I'm sick to death of hearing (or reading, I suppose) people make that exact same comment over and over, as if it's some sort of indicator that they're better than everyone else? Of course we all know it's not true, though. If even half the people who claim in social media comments that they "haven't set foot in Walmart in years" were being truthful, Walmart would've filed for bankruptcy years ago.
When I worked for Walmart as a teenager, a few women who worked at the customer service desk would meet their friends/family members in the receiving area behind the store, load up TV’s in their cars. Then return old ones for money. This was back when the big “boob tube” TV’s were still around. I opened a box one day and found cinder blocks in it. I wouldn’t return it, so the ladies at the customer service desk got mad. Long story short, two of them were arrested, and a few others quit before they were fired or arrested.
A simple refund is not fully sufficient given the hassle he incurred along with the risk of potential disease from an item previously recovered from a dumpster.
This is a common problem which has gone on for more than 50 years of dirt bag consumers replacing a new item with an old item and returning it and even sealing the box with hot glue, only to have the returns department gladly take it back and put it back on the shelf. It's also a very easy fix, if manufacturers special seal the box and/or store employees look at the item when being returned. When i buy a higher ticketed or boxed item, i open it in the store or parking lot.
Funny thing is if you ever try to return something, the stores never accept it. How these scams get past the customer service desk is beyond me. They must be friends with them or something. Once I tried to return some headphones because I got them for Xmas gift and they were only wireless, not bluetooth. Sales lady wouldn't take it back due to a tear on the box from where the wrapping paper tape left a mark. Other wise completely unopened and fine lol.
How can they stop the scammer from returning it though, and still allow someone who legitimately got the item from the store and it was wrong? How do you know who is being truthful?
@@michellehawkins1027 Agreed. It's tough for retailers. I guess eventually being there’s a lot of smart people out there, something will be thought of. 😎
Tho it hasnt happened to me in a while, ive noticed the same thing with clothing. I bought a sweater for my wife. When she looked at it she noticed a "pull" in the knit. I didnt look at in the store, just put it in my cart. When i returned it, they took it back no problem. A few days later my wife was there & just happen to notice the same garment back on the rack. BUYER BEWARE. 🙏❤😟
Haven't you ever seen items taped shut and still for sale again? So think of it this way - this is a mega corporation. They only care about MONEY - nothing else!
Happened to me at Best Buy in Dublin, with a GoPro. Some stole and replaced an GoPro 11 with a 10. I immediately got back in the car to unscrew myself. Explained it to the cashier, he seemed confused, so I asked for a manager. The first manager was a jerk, she completely ignored that I purchased the camera not 20 minutes ago. I asked for a more senior manager. He compared the receipts. Discovered that it was an open box item and immediately offered a refund or replacement. Now, I open everything that I can right in front of these guys to verify the right product is in there. Also...stopped shopping at Best Buy as much as possible.
Same thing happened to me. I bought a tv at Walmart and when I got it opened at home, it was clearly used and a different tv brand than the box showed. Also, it had several burned dvds in the box. I took it back. They tried to deny the exchange but i raised hell. Eventually, an assistant manager that knew me, knew i wasn't lying got me the tv i paid for.
That’s what I’m saying. This is a clear example of when to demand a manager and not just take what the person behind the counter is forced to do by policy. They have no discretion at their low level.
I'm glad he got his money back but you should have mentioned about the THIEF who returned that TV in the first place 😠 That person stole from Walmart 😠
That was the free TV in Samsung's deal. I literally have it in my living room. Bought a new nice TV from Samsung and got this one for free with it. But mine was the right TV. Bought ours from Best Buy
I would verify the contents of the package before accepting the package. Remember: Walmart made an offer to sell this man a Samsung TV; if the item was not a Samsung TV, the Consumer have the right to demand Walmart to correct the error or Refund all money paid for item or items purchased. (Offer and Acceptance: The Law)
Someone mentioned employee theft. Grab one that got tossed (or two - the fake logo and legs) Take the trash one in at night. It might take awhile to sell so watching video might not help catch the thief.
When I need a TV, I go to the local pawn shop. My most recent purchase, three years ago, was a 55" for $100., still going strong, and the pawn shop guy even carried it out to my car.
I bought the TV I currently have from Best Buy. It had a factory defect and didn't work at all when I got it home. I put it right back in the box, went back that same day, and they cheerfully exchanged it for another one and apologized for the inconvenience. 14 years later, that same Samsung TV still works, and with a Roku device, it has upgraded streaming capacity.
I know how he feels, I bought a gallon of antifreeze at Walmart. When I got home I noticed that it was used antifreeze. Someone bought a new bottle, drained their antifreeze, filled the empty bottle with the used antifreeze and returned it for a refund.
I bought a coffee maker from Walgreen's Drugstore probably close to twenty years ago. My old one died and I NEED my coffee in the morning. I bought it off the shelf and brought it home and went to open it up and clean it up for use the next morning, and to my surprise ...... there was a used coffee filter and coffee grounds in it. The first thing I noticed while unpacking it, obviously, was that the white coffee maker wasn't all that "white" or clean, and then it was obvious that this was used and simply returned to the store and the people at the store literally just took the re taped up box and put it back on the shelf. I immediately brought it back and asked for a manager, and this younger guy walked up to me and I explained everything to him, and opened the box and he saw everything. He literally, and I'm not exaggerating one iota here, said nothing but his mouth was just hanging open. He just stared at it, and finally I said "Should I just go grab another one off the shelf"? because after fifteen seconds of this dude saying nothing and literally with his mouth gaping open, I figured ONE of us had to say something, and he just nodded. THIS, ladies and gentlemen, is how America's stores are being run and managed, and again, THIS was probably in 2002, and it "ain't" getting any better. This is 100% on the store and on their people who work in or run the returns department. I'm shocked that Walmart, after seeing the OBVIOUS scam here, wouldn't take the television back without a hassle. Just one reason out of probably 30 (the clientele being on the TOP of the list), that I have not stepped foot in a Walmart in decades and never, ever will again.
I bought a jug of Mobil 1 synthetic oil one time and I discovered someone's used oil instead. People are really scumbags sometimes. Walmart handled it for me to their credit
Low level employees have little authority to deviate from standard routine. Had the employee initially refunded his money, she would, no doubt, have been fired for what her bosses would have assumed to have been a scam. Just like the original scammer who brought in the fake TV in the first place.
This what happens when you have people clearly not doing their job with returns. How ridiculous is it that somebody could buy a brand new TV, go to a dumpster and find one that is the same size and put it in the box and keep the new tv and then get your money back? Whoever took that return clearly didn't do anything whatsoever to inspect the tv to make sure it was legit. This is why Wal-Mart loses hundreds of millions annually because their security is absolutely laughable.
Lol ‘not doing their job...’ A cheap import store, products of unknown origin, workers under unknown conditions, ugly left and right, has become the mainstay, and people are complaining that unconnected hourly workers should ‘do their job’ 😂 yeah that’ll fix it...
This man is clean cut, well taken care of, and they originally thought he was scamming the store? The only scammer here is the customer return center person who denied him. They are probably in on it.
@@chrisbailey9377 Agreed. Just look at the likes of boeing, apple, kelloggs, monsanto. All these big companies fleecing the common man, all while feigning good will and metaphorically dressed like good guys. They do things they shouldn't do, then wait to just pay a fine AFTER they have made their profits. The fines are minimal compared to what they made. Corporate scumbagism at its finest.
Whichever employee who did the original return was in on the scam. They are supposed to open boxes to verify what's in the box matches the outside of the box before doing the return/refund. After the first time it happened to me, now I always open boxes after I buy but before I leave the store.
I have bought hand cream (in a tub) that I discovered had been opened, with a finger sized glob scooped out of it. Last week, we brought home a bottle of pain reliever that appeared to be sealed, but when we opened the box, the foil was punctured, two pills were missing, and the rest were sticky. Got told to pound sand on the first, and given a refund on the second. It sure would be nice if Walmart used all those cameras to protect their product integrity as much as scanning for shoplifters.
In 1997, my family purchased a Hewlitt-Packard computer from Walmart in person. We got it home and (as the 11-year-old computer expert) I set it up. All the free software trials were used up. And the hard drive was full of the most vile and disgusting pr0n I have seen in my life… before or since. We took it back to Walmart and they quickly replaced it and pretended like it never happened. We should have called the media, but it was a different time.
I needed a jump box to keep in my car so I got one from Walmart. 80 bucks or so. When I opened the shrink wrapped box, the jump box looked like it had spent the last ten years in a mechanic’s shop. It even had initials written in permanent marker on the body. Charging port was broken and cables were missing. They took it back and I grabbed another one off the shelf.
So, it was bait and switch. They took a discarded merchandise from dumpster. Went in store and got the tv they wanted and kept the new tv and stuck the dumpster tv into box and got their refund. Walmart, should not stock returns back on the shelf once somebody takes it home.
they dont. or arent supposed to. its been that way over 10 years. some employee there probably swapped it and stole the new tv. or if someone else returned it some employee put it back out that wasnt supposed to. either way employees breaking the rules again. thats why they dont get paid more
The law is pretty clear here. He received an item that was both defective, and misrepresented. They are LEGALLY REQUIRED to provide a refund, or exchange. Store policy doesn't supersede the law, or consumer rights.
I, always amazed at people who didn’t finish high school pretending to know the law.. Walmart is not obligated to refund your money if you didn’t inspect it before you purchased it..Also posted in the store the disclaimer puts you on notice when buying a television cracked screens cannot be returned under any conditions OTHER DEFECTS MUST BE ADDRESSED THROUGH YOUR WARRANTY
@@ls400s once again, Walmart store policy does not supersede the law. They have no authority to put anyone on notice. A notice to return to manufacturer is simply an attempt to shift the responsibility away from themselves, and is not legally binding. Unless a product is labeled "as is", which in most states, items sold as new are not allowed to be, The seller can be held responsible. You COULD Go through the manufacturer. If you want to pay for return shipping and wait 4 to 6 weeks. If you're a boot licker, or to ignorant to know your rights as a consumer. Caveat emptor It's almost never applicable anymore.
I've had the same sort of thing happen to me ALWAYS open the box at the store and inspect to make sure. The ONLY people who could make that switch are EMPLOYEES, the customer service person who denied the return knows EXACTLY what happened and didn't want Walmart loss prevention to get involved.
Someone bought this Samsung, took it out and put their old Hisense in the box and returned it in order to get a free new Samsung. Lazy employees didnt inspect the return to ensure the right item was in the box which ended up back on the shelf for a sucker to buy.
@@christophertracy2807 When I bought a coffee maker recently, they unboxed it and scanned the serial number. It didn't work, so I returned it. Again, they unboxed it and scanned the serial number to make sure I returned exactly what I bought.
@@christophertracy2807 Even better to buy a vcr or fax machine and get a box of bricks. That was common in the 90s when I worked at Sams. They started getting me to check every return before any refund happened. Many boxes with bricks in them, old toploader vcrs. This was back when a vcr was several hundred dollars. Had one chick try to return a tv so old it was black and white with knobs for tuning, early 70s model. NOPE. She abandoned it.
No you can easily replace an old TV with the new one you bought. Even less conspicuous if you have a receipt, they don't check the box it it looks legit
Businesses just don't care anymore...That guy will most likely NEVER buy ANYTHING from walmart and dissuade and friends of family from doing so...As a business owner ( general contractor) it's our response to any problems that makes a customer happy...Ideally; there should be NO problems...The manager at that store should be immediately fired...I'm in my 60's and The America I grew up in, is no longer the America in which we live...
This is not the first time something like that happened. A guy I dated worked for a department store, this one day he was working in customer service. He said some guy and his girlfriend wanted to return a 32inch tv because it wasn't working right. He ( ex boyfriend ) looked at the tv and the box .. tv and box didn't match. He said nice try and called store security.
One thing nobody here seems to know including the Reporter is Walmart allows 3rd party sellers similar to Ebay. That is why they didn't accept the return. It didn't come from their warehouse.
Good griefI One would assume if you're buying from a retailer, especially a large one such as Walmart, online or otherwise, you are buying directly from that retailer and therefore subject to consumer protection laws that can't implement a policy of no returns for defective or not-fit-for-use products. (This assumes the US has such laws) If Walmart or any retailer are allowing 3rd party sellers in-store or online, then it should be made very obvious to the customer whether they are buying directly from the retailer or from a third party seller. Their site overall should also clearly include the fact that they facilitate 3rd party sellers which aren't necessarily subject to consumer protection laws and therefore aren't guaranteed a return policy. no matter how unfit for purpose the product may be. If they aren't, then evidently consumer protection laws haven't kept pace and should be rectified.
Welcome to retail. I worked for years in it and there was always somebody trying to pull something on returns. We sold TVs too and there was a crime ring that was buying them and removing the TV and then they would put a log it the box that weighed the same and then very carefully retape the box to the point you couldn’t tell it had ever been opened. It worked well, you would have to flip the box upside down to tell anything was off, and no one does that. We generally found out we’d been hit when we got the angry call from a customer that bought one. We also had the same thing with bricks and the early $1000 camcorders.
Walmart can easily tell that his story was true. Big ticket items are tracked. All they gotta do is take the serial number on the box, check their records to see if this same box had been purchased and returned. They should've done so in the first place!
How do you know that? Could have very easily been a shady employee stealing TV's. Last time I returned a TV it was removed from the box and the serial number verified before they issued my refund.
I was at a comic convention years ago.....I was talking to a guy that bought a Star Wars Action Figure set a year or 2 before....I forget what....he said he brought it home after the con....opened it up....and found a brick instead of the toy.....
Evidently a lot of commenters didn't pay close attention to the gentleman's story, the TV in question was purchased online and delivered to his home. I have had similar things happen from Amazon and Best Buy. Amazon in particular makes it extremely hard to get in touch with someone to actually talk to in order to explain the problem.
The Walmart within walking distance to me was closed due to a lot of thievery!!! It wasn't customers (it does happen), but mostly the workers themselves!!!
Lesson number one: Don't do business with Walmart. Buy a TV through a reputable dealer who will deliver it and set it up and make sure it works correctly.
I guess the takeaway here is always check a big ticket purchase in front of a store worker to make sure it is what it claims to be after purchase but before you leave the store if you can. You check it at the store before you leave and if it’s the wrong item, the store should rectify the problem right there.
It also happened to me... I bought a pair of headphones that would also serve to reduce noise, but I realized that the box was poorly sealed, I returned immediately and they said they would investigate with the cameras to see if I had checked the product. I told them "just as they gave it to me, I'm returning it." They insulted me, they said that I had changed the product, I told them I will call the police because you are accusing me of a crime of stealing merchandise, it was not necessary, they immediately returned the money to me. . Walmart at 91 Tonneli Ave North Bergen NJ(I still have the receipt)
That's why you use your credit card and let your credit card co handle the dispute. They will get your money back for you. In his case he did attempt to return the item (that's one of the questions you are asked, did you return or attempt to return the item) You have a lot of power with your credit card co.
This goes for your "check card" also. if it has a MC, or Visa logo, you have their purchase protection. Another reason to always select credit when using them, not debit, different protections.
This happened to me too with a kitchen appliance at Walmart and I returned it the same day it was delivered. There appears to be scammers at Walmart and their employees aren't checking if the legitimate unused products are put back in stock. People who order products from Walmart should record their package while opening their merchandise. WALMART NEEDS TO DO A BETTER JOB.
Ok please let me explain. I am working for one of the major retailers. We sell all kinds of household items including vertical blinds (use for patio door). One day a customer purchased an appeared to be brand new vertical blinds. 30 minutes later she came back with the blinds and complained that it looked like a used blinds. So I went to the customer service to check it. Yes, it was a used blinds but someone carefully packed it back to the original box. I believe a person swapped the blinds and returned back to our store. Because it was so well packaged and our customer service didn't have the time to open it due to the long line up of customers with returns.I I believe that's what happened to this gentleman TV.
Doesn't matter how long the line. You're supposed to open the return merchandise. I'm a retired corporate management professional. That's not customer service. Employees should suggest opening the box before they leave if this is an issue. Free retail consultation 😂😂😂😂😂😂
@@davey11ify you would know if you are working at one of the major retailers in North America. Besides thefts, customer scamming and customers abusing our returning policy by returning used products. That's why some major retailers already started creating unannounced black list for problematic customers.
had the same thing happen with a 5 quart jug of synthetic engine oil. someone put their used oil in the container and super glued the cap back on and returned it for a refund, wal mart employee put the container back on the shelf to sell. wal mart manager tried to tell me she wasn't responsibe, i started getting loud and got my refund. they need to train these people to inspect these things more thoroughly, because we're the ones who are losing and not these huge corporations. These are not uncommon occurrences, someone sees a 50" tv in a dumpster and immediately knows to go to wal mart and buy a 50" tv knowing they can box up the trash tv and return it, all they have to do is repackage it convincingly enough. all they really are doing is screwing another customer. things like youtube teach people how to act like this and exactly what to do. companies need to be more proactive and even charge these people with the crimes they are committing.
I bought a coffee maker from Walmart with an extended warranty that I paid extra for and when I tried to get a new coffee maker because that one wasn’t working properly, Walmart wouldn’t help. Note to self don’t buy anything from Walmart.
Walmart simply put a fake “return” back on the shelf. Walmart was scammed and didn’t catch it. Shame on Walmart for trying to pass their mistake on to a customer.
Whenever you buy a Computer, DVD Player, TV, or any electronics from Walmart (or any other store) that costs over $500 (and especially if you are buying a laptop computer) ..... have the clerk open the box, and make sure that what is in the box is what is supposed to be in the box, BEFORE YOU PAY FOR IT! THIEVES ARE EVERYWHERE!
OPENED A BOX OF BOOTS AT WM, I WONDERFUL PAIR OF USED BOOTS IN THE BOX. SOMEONE WALKED OUT OF STORE WITH A NEW PAIR OF BOOTS; leaving their old nasty boots in exchange
! worked at Walmart and that happens a lot. Most just kick the old shoes, sandals under the shelves. Some even just put them on the shelves. People are disgusting.
What my dad would sometimes do before he buys something especially expensive, he would take it to the counter and open it to sure it was what was suppose to be there. And several times what was suppose to be in the box was not there or missing something.
I recently ordered a laptop from Sam's Club (Walmart) and when I received it I could tell it the box was light and that it had been shipped from a different distribution center than my tracking info told me, so something was up. I opened the box and inside were mop heads. I first called Sam's Club for assistance and they said I had to file a theft report with police because it was over $1000. I thought that's BS and hung up, called back again, got a different rep and they immediately said they'd send a new one because they value their club members. I shouldn't have to file a theft report with the police and have my insurance cover it just because someone at their distribution center stole my item. But they made it right. If you don't get satisfaction the first time, call back, get a different rep who actually cares, and keep pushing.
I never have a problem with them. I buy clearance and open box stuff all the time. Anytime I've returned any of it I've never had an issue. Maybe it's just the people at his location
Easy solution: When you purchase a TV from Wal-Mart (especially if it's one of their more expensive models) add a delivery option (I think it's only an extra $15). Then you will have witnesses should anything go wrong and if you have Nest cameras indoors then you have additional evidence. Sad that we have to resort to this in this day and age but times are tough and scammers are lurking everywhere.
I once bought a box of "new" spark plug wires for my care from a auto parts store. Before I paid I started opening to box to inspect them. The clerk tried to stop me. I new something was wrong when I saw the color was blue. Only the original one's on the car were blue. Yup, just as I thought they were old used spark plug wires. The store clerk then offered to sell them to me for half price. I said nope. If I bought them before checking them they would of refused to take them back when I returned them a day later.
I ordered a "refurbished" TV from the Walmart website and did not open it immediately. When I did, I found a TV of another brand with a hole in the screen. Because it was from a third party seller it only had a 30 day warranty and too late to return. All they would do is say "too bad, so sad". Won't use Walmart online anymore.
Crazy lack of consumer law in the US. In the UK you'd get your money back immediately as it would be illegal not to do so. In addition, stuff you order online you can return for any reason you want, even if the product is perfectly OK, within 14 days and you're legally obliged to get a refund.
So what happens if someone buys a new TV, goes home, puts an old, crap TV in the box, returns it to Walmart and claims that it's Walmart's fault? How are they supposed to the difference between a customer who got ripped off and a customer who is trying to rip them off?
In order to ensure that the TV that's being returned to Walmart is the TV that belongs in the box and that it's the TV that matches the receipt there is a number sticker on the TV that corresponds with a number sticker code on the box which must correspond with the same number that's printed on the receipt it requires opening the box take the TV completely out look at the sticker look at the number compare that to the number on the box compare that to the number on the receipt
@@bmaiceman How is someone realistically going to remove a tightly and perfectly packed up 60 or 75 inch TV out of the box in the store, THEN get it back into the box? Have you ever tried removing any kind of electronic or small home appliance from a manufacturer's box? Everything is packed inside so tightly and in such a way that it's next to impossible to pack it all back up and get it into the box.
@@moondancer334 be that as it may that is the standard procedure!. Believe me I know been there done that several times lol. And yes I have dealt with manufactured electronic devices and appliances in game consoles and such that are packed in such a way that once you remove them from the original packaging to check their contents putting them back together so that they will fit back into the original box is nothing short of a giant life-size Jenga game LOL believe me I know exactly what you're talking about, still that is the standard procedure
Haven't shopped at Walmart in over 5 years. Not in person, pick up, or online. Zero! I support shopping at local owned stores, even if it means paying more. Good customer service, good return policies, KNOWING the people who work there ENJOY their jobs. Keep your money local and not in the pockets of corporate owners.
It sounded like he ordered it online from Walmart and it was supplied by a third party vendor. Maybe.... and that vendor shipped the substituted TV. I can see where the store was confused and doubtful. It would be rare for a new flatscreen to be sold in store like that, now they do sell open box "as is" items at times. I'm just glad he was able to get his refund. Stores hate the web order returns, you can help by going online and start a return and get a Number so when you go to the store it is much easier to get your money back. Always helpful to take pictures when something is damaged or missing.
I live in the Philippines, when you purchase anything there, they open the box and check everything, I mean everything, if you buy a boxes of tiles, they open every box and check every tile, all electrical components are connected to the power supply and checked.
One of the best consumer weapons in the Better Buisness Bureau. They keep the public informed, vet complaints, act quickly, and rate businesses accordingly.
You think that’s crazy. I’ll make this story short. I went to Walmart to buy a laptop, when got it home & opened it there were three dinner plates with foam stuffed between them. When I took it back, they had the nerve to say “how do we know you didn’t do this. Well unlike this I flew off the handle. Long story short I eventually got my money back & they found the employee who switched it.
I bought a brand new playpen for my toddler at Walmart. The box was open, but a Walmart associate said it's because a customer had opened it to look inside, but it was a new playpen and had never left the store. I bought it and took it home, only to find vomit stains all over it. Obviously, it had been used and returned, but Wal-mart refused to take it back and give me a refund. Fortunately, I found an employee who was a former student of mine, and he helped me get my money back.
No. That’s not how Walmart should be behaving. Just because the news intervenes, Walmart shouldn’t make an exception. They should stick with their policy as they described it, and let things play out like they would for any other customer. Are you telling me that their policy changes depending on how powerful you are? Seems like discrimination that needs a lawsuit. That’s the real way to resolve all this. The news just helps Walmart avoid the penalties of the actions they were committing.
I was doing some front end work on my 2016 Subaru Crosstrek when something similar happened to me. I had ordered the two front upper control arms with the ball jonts. I opened the top box to check and make sure the part was correct. I left and went home to install the parts. When I opened the second box I discovered that it was a used part. I took it back to O'Reilly's and they were in total shock. It came directly from the warehouse and appeared to never have been opened before. They immediately ordered a new one and apologized for the inconvenience. We all got a good laugh . It was frustrating because it delayed me putting my car back together until the next morning. Their customer service was great and they didnt even hesitate to correct the issue. Shame on Wal Mart.
I was refused a refund at Wal Mart once because the serial number on some headphones didn't match the box. They were unopened and clearly brand new. They were also sealed with anti-tamper tape. The employee opened the box just to check the serial number. The CSM and store manager came out and we debated for about 1/2 an hour. I demonstrated that the headphones worked and were brand new. The manager insisted that they don't put returns back on the shelf and I was trying to rip them off by returning a fully functional, brand-new product that was anti tamper sealed.
NEVER order from Walmart online. They allow counterfeit items. I ordered a Nintendo Switch pro controller from them and received a knockoff that weighed less and had different serial number than the original, but it looked almost identical. Luckily I was able to return it and buy a real one from the store.
I had something that I bought in Walmart and when I got home and opened the box it was not the right thing. Come to find out when I went in store that all the boxes back in the electronic section box said one thing and the equipment inside the box was totally different. Walmart wasn't gonna refund me my money (guess they thought I was a scammer) but when my husband pointed out to the manager that every box box on shelf was wrong, they took them off the shelf and gave me my money back. I know make sure it's the right thing. Once I wanted some small appliance and when I picked up the box it was very light. Someone had taken the appliance out of it.
I have never had a problem returning items at Walmart. It could be because I live in a small town and know most of the employees personally, but I've never heard of anyone getting scammed.
![Eminem - Houdini [Official Music Video]](http://i.ytimg.com/vi/22tVWwmTie8/mqdefault.jpg)
Company policy wouldn’t let them return it, but it was OK for the scammer to “return it” and get his money back??
Funny how that is . right??
Yeah THATS the part that makes no sense...
Thanks for sharing and watching:)
@@TrustDALETVStop being so passive to commenters who tell you their story…I guess I’m not surprised because you’re part of the MSM.
You only did/posted this story because of your connection to him…
Not only did the scammer get his money back they also got a free TV because they evidently didn't put the right TV back in the box.
It's sad that he had to "expose" Wal-Mart in order for them to do the right thing.
True! Thanks for watching:)
Walmart does not let their employees who work outside, wear hats in winter!
No hats when gathering carts when it is snowwing!
@@LaughingblueSu That's crazy! Screw them, I'd wear one anyway! 😂
Hoodies, so your vision is even more compromised.
He just had to return in online walmart doesn't accept returns in store for online purchases through other vendors. But they do allow you to return it online
Sometimes corporations don't play nice. Until the media gets involved then they change their tune.
Thanks for sharing and watching:)
And when that happens, the company will ALWAYS blame the employee for doing something wrong, and will NEVER admit that the employee was just following company policy.
That way, it is next to impossible to actually find the right person to blame.
@@Tjalve70 its ultimately the companys fault
@@shayshay9764 Of course it is. But they obfuscate it, in order to make it impossible to prove that this is the case.
They will just claim that the employee or the local boss misinterpreted the rules.
@@dufjdh3u87rhhdbhfhd to quote Richard Gere in Pretty Woman. Stores are not nice to people, they are nice to credit cards!
This happened with me and my mom at Walmart. Except I kept going up the chain of command not taking "no refund" as the answer. We got our money back after 30 minutes. The serial numbers were different on the tv and the box. Once I mentioned Walmart was basically committing fraud by selling these tv's like this, we got our money back. My mom was not going to be out her money because their employees or supplier is stealing tv's. They knew what was going on. I made them check another tv to see if this certain brand were all like that, and I was right.
I did the same with a PS4 that was defective it died after 30 days and they have a 15 or 30 day policy on electronics I also bought the extended warranty and the lady if it covers me dropping it ECT she said "yes it does" mind you I didn't drop it or anything. When I went to return it on the warranty they told me "no" I did badger them for two weeks. I told me the sold me a warranty under false info and I wanted a return or a refund I got the return took a bit but I got it
Oh I should mention the warranty they sold only covers against lightning strikes and stuff like that
Thanks for watching and sharing:)
Well done!
I guess the answer would be to have an employee open the box and thoroughly inspect the tv or other device before purchase!
I haven't stepped inside my local Walmart for YEARS! Somehow...I have survived!
Congratulations, I guess? Would you like a gold star, or perhaps a more formal form of recognition? Maybe even monetary compensation?
Me too
@@matchstickdesignco would you like the jerk of the year award? you certainly qualify for it.
@@SyntheticStuntMan Why? Because I'm sick to death of hearing (or reading, I suppose) people make that exact same comment over and over, as if it's some sort of indicator that they're better than everyone else? Of course we all know it's not true, though. If even half the people who claim in social media comments that they "haven't set foot in Walmart in years" were being truthful, Walmart would've filed for bankruptcy years ago.
@@matchstickdesignco here's an idea...if it upsets you so much, STOP reading it! simple eh? lol
This has got to fall under some kind of criminal act. Someone needs to be charged with a crime.
It is theft for starters.
Wrong is not theft unless you get caught lol
When I worked for Walmart as a teenager, a few women who worked at the customer service desk would meet their friends/family members in the receiving area behind the store, load up TV’s in their cars. Then return old ones for money. This was back when the big “boob tube” TV’s were still around. I opened a box one day and found cinder blocks in it. I wouldn’t return it, so the ladies at the customer service desk got mad. Long story short, two of them were arrested, and a few others quit before they were fired or arrested.
That is shameful that this happened to this man. Thank goodness he got his money back.
Thanks for sharing and watching:)
A simple refund is not fully sufficient given the hassle he incurred along with the risk of potential disease from an item previously recovered from a dumpster.
This is a common problem which has gone on for more than 50 years of dirt bag consumers replacing a new item with an old item and returning it and even sealing the box with hot glue, only to have the returns department gladly take it back and put it back on the shelf. It's also a very easy fix, if manufacturers special seal the box and/or store employees look at the item when being returned. When i buy a higher ticketed or boxed item, i open it in the store or parking lot.
Good advice! Thanks for watching and sharing:)
Funny thing is if you ever try to return something, the stores never accept it. How these scams get past the customer service desk is beyond me. They must be friends with them or something. Once I tried to return some headphones because I got them for Xmas gift and they were only wireless, not bluetooth. Sales lady wouldn't take it back due to a tear on the box from where the wrapping paper tape left a mark. Other wise completely unopened and fine lol.
Hundreds
How can they stop the scammer from returning it though, and still allow someone who legitimately got the item from the store and it was wrong? How do you know who is being truthful?
@@michellehawkins1027 Agreed. It's tough for retailers. I guess eventually being there’s a lot of smart people out there, something will be thought of. 😎
When did Walmart stop opening the box and inspecting electronic returns to make sure they were actually a valid return?
walmart has had a policy over 10 years that they dont sell anything thats returned
When they started hiring lazy, worthless, entitled employees
so many returns....so little time
Since they started paying people minimum wage😅
@@prs44 The longest line at Walmart is the return line.
Tho it hasnt happened to me in a while, ive noticed the same thing with clothing. I bought a sweater for my wife. When she looked at it she noticed a "pull" in the knit. I didnt look at in the store, just put it in my cart. When i returned it, they took it back no problem. A few days later my wife was there & just happen to notice the same garment back on the rack. BUYER BEWARE. 🙏❤😟
Thanks for sharing and watching:)
Walmart does this a lot. Employees have told me.
Haven't you ever seen items taped shut and still for sale again? So think of it this way - this is a mega corporation. They only care about MONEY - nothing else!
Sam Walton would be turning in his grave if he saw his offspring now.
No surprise there! What's really gross, they return used underwear & put back on shelves 😝
Happened to me at Best Buy in Dublin, with a GoPro. Some stole and replaced an GoPro 11 with a 10. I immediately got back in the car to unscrew myself. Explained it to the cashier, he seemed confused, so I asked for a manager. The first manager was a jerk, she completely ignored that I purchased the camera not 20 minutes ago. I asked for a more senior manager. He compared the receipts. Discovered that it was an open box item and immediately offered a refund or replacement. Now, I open everything that I can right in front of these guys to verify the right product is in there. Also...stopped shopping at Best Buy as much as possible.
@LesserMe The same thing happens at BestBuy as well.
Same thing happened to me. I bought a tv at Walmart and when I got it opened at home, it was clearly used and a different tv brand than the box showed. Also, it had several burned dvds in the box. I took it back. They tried to deny the exchange but i raised hell. Eventually, an assistant manager that knew me, knew i wasn't lying got me the tv i paid for.
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Used DVDs haha
Did the box look different from a new one? Did it have excessive tape or was it glued on the ends?
That’s what I’m saying. This is a clear example of when to demand a manager and not just take what the person behind the counter is forced to do by policy. They have no discretion at their low level.
Thank you so much for helping him and bringing this to the public's attention!
Thanks for sharing and watching:)
Call the corporate office and report it and they will replace the television. Forget about the local store… they have no authority in this matter.
Wherever and whoever took the transaction is the guy going to give me my money back. Period.
I'm glad he got his money back but you should have mentioned about the THIEF who returned that TV in the first place 😠 That person stole from Walmart 😠
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That was the free TV in Samsung's deal. I literally have it in my living room. Bought a new nice TV from Samsung and got this one for free with it. But mine was the right TV. Bought ours from Best Buy
@@TrustDALETVhow do you know they shared the video??
I would verify the contents of the package before accepting the package. Remember: Walmart made an offer to sell this man a Samsung TV; if the item was not a Samsung TV, the Consumer have the right to demand Walmart to correct the error or Refund all money paid for item or items purchased. (Offer and Acceptance: The Law)
Someone mentioned employee theft. Grab one that got tossed (or two - the fake logo and legs)
Take the trash one in at night. It might take awhile to sell so watching video might not help catch the thief.
this guy is my new hero, so calm, good job.
also once again companies don't do the right thing until they are exposed.
When I need a TV, I go to the local pawn shop. My most recent purchase, three years ago, was a 55" for $100., still going strong, and the pawn shop guy even carried it out to my car.
If that's what him being full-blown pissed off is like, I want to be driving with him in rush hour 😂😂😂
No kidding! He's a pretty chill guy.
Best piece of advice. Dont buy from walmart any electronics
Thanks for watching and sharing:)
This happens at all stores.
Absolutely correct! I buy many items at Walmart but not anything electronic!!!
I bought the TV I currently have from Best Buy. It had a factory defect and didn't work at all when I got it home. I put it right back in the box, went back that same day, and they cheerfully exchanged it for another one and apologized for the inconvenience. 14 years later, that same Samsung TV still works, and with a Roku device, it has upgraded streaming capacity.
I know how he feels, I bought a gallon of antifreeze at Walmart. When I got home I noticed that it was used antifreeze. Someone bought a new bottle, drained their antifreeze, filled the empty bottle with the used antifreeze and returned it for a refund.
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Jeez...who would go through all that effort to steal antifreeze! 😮
@@jerimoody8207 your typical wall-mart “shopper”
@@jerimoody8207And they only saved 5 dollars to be so grimey so thumb up to that guy.
@@thetir0typical criminal. Not every Walmart shopper does this crap. Blanket statements suck.
I bought a coffee maker from Walgreen's Drugstore probably close to twenty years ago. My old one died and I NEED my coffee in the morning. I bought it off the shelf and brought it home and went to open it up and clean it up for use the next morning, and to my surprise ...... there was a used coffee filter and coffee grounds in it. The first thing I noticed while unpacking it, obviously, was that the white coffee maker wasn't all that "white" or clean, and then it was obvious that this was used and simply returned to the store and the people at the store literally just took the re taped up box and put it back on the shelf. I immediately brought it back and asked for a manager, and this younger guy walked up to me and I explained everything to him, and opened the box and he saw everything. He literally, and I'm not exaggerating one iota here, said nothing but his mouth was just hanging open. He just stared at it, and finally I said "Should I just go grab another one off the shelf"? because after fifteen seconds of this dude saying nothing and literally with his mouth gaping open, I figured ONE of us had to say something, and he just nodded. THIS, ladies and gentlemen, is how America's stores are being run and managed, and again, THIS was probably in 2002, and it "ain't" getting any better. This is 100% on the store and on their people who work in or run the returns department. I'm shocked that Walmart, after seeing the OBVIOUS scam here, wouldn't take the television back without a hassle. Just one reason out of probably 30 (the clientele being on the TOP of the list), that I have not stepped foot in a Walmart in decades and never, ever will again.
They should open the box and inspect it when someone returns it.
Thanks for sharing and watching:)
SHOULD!
Lesson learned after reading about this. I will never buy electronics or TVs from Walmart’s. Yikes.
I bought a jug of Mobil 1 synthetic oil one time and I discovered someone's used oil instead. People are really scumbags sometimes. Walmart handled it for me to their credit
Thanks for sharing and watching:)
Good to check the "factory seal" right on the cap before buying. If the plastic pieces are snapped, tell an employee and get another one.
Low level employees have little authority to deviate from standard routine. Had the employee initially refunded his money, she would, no doubt, have been fired for what her bosses would have assumed to have been a scam. Just like the original scammer who brought in the fake TV in the first place.
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This what happens when you have people clearly not doing their job with returns. How ridiculous is it that somebody could buy a brand new TV, go to a dumpster and find one that is the same size and put it in the box and keep the new tv and then get your money back? Whoever took that return clearly didn't do anything whatsoever to inspect the tv to make sure it was legit. This is why Wal-Mart loses hundreds of millions annually because their security is absolutely laughable.
yep. thats why employees arent worth a living wage
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Yep, it would be cheaper for them to hire more people to be able to handle things like inspections instead of saying they don’t have enough people.
@@jerrilynhenson9024 can't hire people that don't exist. And they got people for that they just aren't doing their job
Lol ‘not doing their job...’ A cheap import store, products of unknown origin, workers under unknown conditions, ugly left and right, has become the mainstay, and people are complaining that unconnected hourly workers should ‘do their job’ 😂 yeah that’ll fix it...
Always purchase with a credit card so you can call your bank and dispute the charge!
Your first mistake was shopping at Walmart
I bought a new baby crib there once and opened up someone’s used one. Luckily, they took it right back without question.
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This man is clean cut, well taken care of, and they originally thought he was scamming the store?
The only scammer here is the customer return center person who denied him. They are probably in on it.
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I agree ...BUT. Never judge a book by its cover. There are well dressed ,clean cut degenerates as well. I've known them first hand.
@@chrisbailey9377 Agreed. Just look at the likes of boeing, apple, kelloggs, monsanto.
All these big companies fleecing the common man, all while feigning good will and metaphorically dressed like good guys.
They do things they shouldn't do, then wait to just pay a fine AFTER they have made their profits. The fines are minimal compared to what they made.
Corporate scumbagism at its finest.
@@chrisbailey9377
You are so right!
Obviously this man was innocent, but a real con, a good con would dress for the part😉
Whichever employee who did the original return was in on the scam. They are supposed to open boxes to verify what's in the box matches the outside of the box before doing the return/refund. After the first time it happened to me, now I always open boxes after I buy but before I leave the store.
Our Walmart will open a new tv and check the serial number to make sure it is the right one.
Thanks for sharing and watching:)
Good move!
I have bought hand cream (in a tub) that I discovered had been opened, with a finger sized glob scooped out of it. Last week, we brought home a bottle of pain reliever that appeared to be sealed, but when we opened the box, the foil was punctured, two pills were missing, and the rest were sticky. Got told to pound sand on the first, and given a refund on the second.
It sure would be nice if Walmart used all those cameras to protect their product integrity as much as scanning for shoplifters.
In 1997, my family purchased a Hewlitt-Packard computer from Walmart in person.
We got it home and (as the 11-year-old computer expert) I set it up.
All the free software trials were used up.
And the hard drive was full of the most vile and disgusting pr0n I have seen in my life… before or since.
We took it back to Walmart and they quickly replaced it and pretended like it never happened.
We should have called the media, but it was a different time.
I needed a jump box to keep in my car so I got one from Walmart. 80 bucks or so.
When I opened the shrink wrapped box, the jump box looked like it had spent the last ten years in a mechanic’s shop.
It even had initials written in permanent marker on the body. Charging port was broken and cables were missing.
They took it back and I grabbed another one off the shelf.
Unbelievable! Thanks for watching and sharing:)
So, it was bait and switch.
They took a discarded merchandise from dumpster.
Went in store and got the tv they wanted and kept the new tv and stuck the dumpster tv into box and got their refund. Walmart, should not stock returns back on the shelf once somebody takes it home.
they dont. or arent supposed to. its been that way over 10 years. some employee there probably swapped it and stole the new tv. or if someone else returned it some employee put it back out that wasnt supposed to. either way employees breaking the rules again. thats why they dont get paid more
Thanks for watching:)
That's crazy! And worst part is, if he didn't post this on FB and have the media pick upon it he would of gotten screwed over by Wal-Mart!
Probably not! Thanks for sharing and watching:)
The law is pretty clear here. He received an item that was both defective, and misrepresented. They are LEGALLY REQUIRED to provide a refund, or exchange. Store policy doesn't supersede the law, or consumer rights.
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I, always amazed at people who didn’t finish high school pretending to know the law.. Walmart is not obligated to refund your money if you didn’t inspect it before you purchased it..Also posted in the store the disclaimer puts you on notice when buying a television cracked screens cannot be returned under any conditions OTHER DEFECTS MUST BE ADDRESSED THROUGH YOUR WARRANTY
@@ls400s once again, Walmart store policy does not supersede the law. They have no authority to put anyone on notice. A notice to return to manufacturer is simply an attempt to shift the responsibility away from themselves, and is not legally binding. Unless a product is labeled "as is", which in most states, items sold as new are not allowed to be, The seller can be held responsible.
You COULD Go through the manufacturer. If you want to pay for return shipping and wait 4 to 6 weeks. If you're a boot licker, or to ignorant to know your rights as a consumer. Caveat emptor It's almost never applicable anymore.
Cavet emptor . Buyer beware. First thing I learned in high-school law class. Yes I failed that class >_
@@ls400s Do you also believe that text on the back of dump trucks that they aren't responsible for damage from their unsecured loads?
I've had the same sort of thing happen to me ALWAYS open the box at the store and inspect to make sure.
The ONLY people who could make that switch are EMPLOYEES, the customer service person who denied the return knows EXACTLY what happened and didn't want Walmart loss prevention to get involved.
Someone bought this Samsung, took it out and put their old Hisense in the box and returned it in order to get a free new Samsung. Lazy employees didnt inspect the return to ensure the right item was in the box which ended up back on the shelf for a sucker to buy.
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@@christophertracy2807 When I bought a coffee maker recently, they unboxed it and scanned the serial number.
It didn't work, so I returned it. Again, they unboxed it and scanned the serial number to make sure I returned exactly what I bought.
@@christophertracy2807 Even better to buy a vcr or fax machine and get a box of bricks. That was common in the 90s when I worked at Sams. They started getting me to check every return before any refund happened. Many boxes with bricks in them, old toploader vcrs. This was back when a vcr was several hundred dollars. Had one chick try to return a tv so old it was black and white with knobs for tuning, early 70s model. NOPE. She abandoned it.
No you can easily replace an old TV with the new one you bought. Even less conspicuous if you have a receipt, they don't check the box it it looks legit
Walmarts top concern:
- Shareholders
Walmarts mission statement:
- Greed
Businesses just don't care anymore...That guy will most likely NEVER buy ANYTHING from walmart and dissuade and friends of family from doing so...As a business owner ( general contractor) it's our response to any problems that makes a customer happy...Ideally; there should be NO problems...The manager at that store should be immediately fired...I'm in my 60's and The America I grew up in, is no longer the America in which we live...
Yes, sadly, you are right.😢
It’s a cheap import store frequented by à something for nothing mentality of shopper demanding to be treated like quality
This is a good reason to make "unboxing videos" for major purchases.
This is not the first time something like that happened. A guy I dated worked for a department store, this one day he was working in customer service. He said some guy and his girlfriend wanted to return a 32inch tv because it wasn't working right. He ( ex boyfriend ) looked at the tv and the box .. tv and box didn't match. He said nice try and called store security.
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Now go buy your tv from Costco 🎉
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Wallmart puts returned and open box items back on shelves, like used coffee makers
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One thing nobody here seems to know including the Reporter is Walmart allows 3rd party sellers similar to Ebay. That is why they didn't accept the return. It didn't come from their warehouse.
Good griefI One would assume if you're buying from a retailer, especially a large one such as Walmart, online or otherwise, you are buying directly from that retailer and therefore subject to consumer protection laws that can't implement a policy of no returns for defective or not-fit-for-use products. (This assumes the US has such laws)
If Walmart or any retailer are allowing 3rd party sellers in-store or online, then it should be made very obvious to the customer whether they are buying directly from the retailer or from a third party seller. Their site overall should also clearly include the fact that they facilitate 3rd party sellers which aren't necessarily subject to consumer protection laws and therefore aren't guaranteed a return policy. no matter how unfit for purpose the product may be. If they aren't, then evidently consumer protection laws haven't kept pace and should be rectified.
Walmart has been doing this for years. I think they try to sell something until a person just gives up and keeps it.
Thanks for sharing and watching:)
Welcome to retail. I worked for years in it and there was always somebody trying to pull something on returns. We sold TVs too and there was a crime ring that was buying them and removing the TV and then they would put a log it the box that weighed the same and then very carefully retape the box to the point you couldn’t tell it had ever been opened. It worked well, you would have to flip the box upside down to tell anything was off, and no one does that. We generally found out we’d been hit when we got the angry call from a customer that bought one. We also had the same thing with bricks and the early $1000 camcorders.
Home Depot did the same thing to me on a kitchen faucet. They did exchange it, no problem. Sounds like Walmart could have an employee problem.
Walmart can easily tell that his story was true.
Big ticket items are tracked. All they gotta do is take the serial number on the box, check their records to see if this same box had been purchased and returned. They should've done so in the first place!
He "bought" a used / returned TV
Thanks for watching:)
How do you know that? Could have very easily been a shady employee stealing TV's. Last time I returned a TV it was removed from the box and the serial number verified before they issued my refund.
@@fauxque5057 Why?? because I am god and I know everything
I was at a comic convention years ago.....I was talking to a guy that bought a Star Wars Action Figure set a year or 2 before....I forget what....he said he brought it home after the con....opened it up....and found a brick instead of the toy.....
Surprise !
Evidently a lot of commenters didn't pay close attention to the gentleman's story, the TV in question was purchased online and delivered to his home. I have had similar things happen from Amazon and Best Buy. Amazon in particular makes it extremely hard to get in touch with someone to actually talk to in order to explain the problem.
The Walmart within walking distance to me was closed due to a lot of thievery!!! It wasn't customers (it does happen), but mostly the workers themselves!!!
Lesson learned is do not shop at Walmart.
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Make it a common practice to check everything before you give Walmart money. They are not for the customer at all.
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how would you do that if it is ordered online and delivered to your door ?
So, you’re just going to open up the box before paying for it? Not going to happen.
Lesson number one: Don't do business with Walmart. Buy a TV through a reputable dealer who will deliver it and set it up and make sure it works correctly.
I guess the takeaway here is always check a big ticket purchase in front of a store worker to make sure it is what it claims to be after purchase but before you leave the store if you can. You check it at the store before you leave and if it’s the wrong item, the store should rectify the problem right there.
It also happened to me... I bought a pair of headphones that would also serve to reduce noise, but I realized that the box was poorly sealed, I returned immediately and they said they would investigate with the cameras to see if I had checked the product. I told them "just as they gave it to me, I'm returning it." They insulted me, they said that I had changed the product, I told them I will call the police because you are accusing me of a crime of stealing merchandise, it was not necessary, they immediately returned the money to me. . Walmart at 91 Tonneli Ave North Bergen NJ(I still have the receipt)
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That's why you use your credit card and let your credit card co handle the dispute. They will get your money back for you. In his case he did attempt to return the item (that's one of the questions you are asked, did you return or attempt to return the item) You have a lot of power with your credit card co.
This goes for your "check card" also. if it has a MC, or Visa logo, you have their purchase protection. Another reason to always select credit when using them, not debit, different protections.
This happened to me too with a kitchen appliance at Walmart and I returned it the same day it was delivered. There appears to be scammers at Walmart and their employees aren't checking if the legitimate unused products are put back in stock. People who order products from Walmart should record their package while opening their merchandise. WALMART NEEDS TO DO A BETTER JOB.
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Ok please let me explain. I am working for one of the major retailers. We sell all kinds of household items including vertical blinds (use for patio door).
One day a customer purchased an appeared to be brand new vertical blinds. 30 minutes later she came back with the blinds and complained that it looked like a used blinds. So I went to the customer service to check it. Yes, it was a used blinds but someone carefully packed it back to the original box. I believe a person swapped the blinds and returned back to our store. Because it was so well packaged and our customer service didn't have the time to open it due to the long line up of customers with returns.I
I believe that's what happened to this gentleman TV.
Doesn't matter how long the line. You're supposed to open the return merchandise. I'm a retired corporate management professional. That's not customer service. Employees should suggest opening the box before they leave if this is an issue. Free retail consultation 😂😂😂😂😂😂
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Thanks for sharing and watching:)
There is a problem with your store if you have a long line at returns.
@@davey11ify you would know if you are working at one of the major retailers in North America. Besides thefts, customer scamming and customers abusing our returning policy by returning used products. That's why some major retailers already started creating unannounced black list for problematic customers.
had the same thing happen with a 5 quart jug of synthetic engine oil. someone put their used oil in the container and super glued the cap back on and returned it for a refund, wal mart employee put the container back on the shelf to sell. wal mart manager tried to tell me she wasn't responsibe, i started getting loud and got my refund. they need to train these people to inspect these things more thoroughly, because we're the ones who are losing and not these huge corporations.
These are not uncommon occurrences, someone sees a 50" tv in a dumpster and immediately knows to go to wal mart and buy a 50" tv knowing they can box up the trash tv and return it, all they have to do is repackage it convincingly enough. all they really are doing is screwing another customer.
things like youtube teach people how to act like this and exactly what to do. companies need to be more proactive and even charge these people with the crimes they are committing.
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Inspect expensive returns & as you said " charge these people with the crimes they are committing." 👮♀️
I bought a coffee maker from Walmart with an extended warranty that I paid extra for and when I tried to get a new coffee maker because that one wasn’t working properly, Walmart wouldn’t help. Note to self don’t buy anything from Walmart.
Walmart simply put a fake “return” back on the shelf.
Walmart was scammed and didn’t catch it. Shame on Walmart for trying to pass their mistake on to a customer.
Whenever you buy a Computer, DVD Player, TV, or any electronics from Walmart (or any other store) that costs over $500 (and especially if you are buying a laptop computer) .....
have the clerk open the box, and make sure that what is in the box is what is supposed to be in the box, BEFORE YOU PAY FOR IT!
THIEVES ARE EVERYWHERE!
OPENED A BOX OF BOOTS AT WM, I WONDERFUL PAIR OF USED BOOTS IN THE BOX. SOMEONE WALKED OUT OF STORE WITH A NEW PAIR OF BOOTS; leaving their old nasty boots in exchange
OMG! Thanks for watching and sharing:)
The same thing happen to my brother in law. He was to timid of a person to take them back. I told him to go raise hell but he wouldn't do it.
! worked at Walmart and that happens a lot. Most just kick the old shoes, sandals under the shelves. Some even just put them on the shelves. People are disgusting.
What my dad would sometimes do before he buys something especially expensive, he would take it to the counter and open it to sure it was what was suppose to be there. And several times what was suppose to be in the box was not there or missing something.
I recently ordered a laptop from Sam's Club (Walmart) and when I received it I could tell it the box was light and that it had been shipped from a different distribution center than my tracking info told me, so something was up. I opened the box and inside were mop heads. I first called Sam's Club for assistance and they said I had to file a theft report with police because it was over $1000. I thought that's BS and hung up, called back again, got a different rep and they immediately said they'd send a new one because they value their club members. I shouldn't have to file a theft report with the police and have my insurance cover it just because someone at their distribution center stole my item. But they made it right. If you don't get satisfaction the first time, call back, get a different rep who actually cares, and keep pushing.
not treated correctly by large companies.......please take a number and be seated
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I never have a problem with them. I buy clearance and open box stuff all the time. Anytime I've returned any of it I've never had an issue. Maybe it's just the people at his location
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Easy solution: When you purchase a TV from Wal-Mart (especially if it's one of their more expensive models) add a delivery option (I think it's only an extra $15). Then you will have witnesses should anything go wrong and if you have Nest cameras indoors then you have additional evidence. Sad that we have to resort to this in this day and age but times are tough and scammers are lurking everywhere.
Delivery doesn't guarantee contents haven't been tampered with.
I once bought a box of "new" spark plug wires for my care from a auto parts store. Before I paid I started opening to box to inspect them. The clerk tried to stop me. I new something was wrong when I saw the color was blue. Only the original one's on the car were blue. Yup, just as I thought they were old used spark plug wires. The store clerk then offered to sell them to me for half price. I said nope. If I bought them before checking them they would of refused to take them back when I returned them a day later.
Walmart doesn't honor its warranties. Horrible customer service. I refuse to do any business with them!
I ordered a "refurbished" TV from the Walmart website and did not open it immediately. When I did, I found a TV of another brand with a hole in the screen. Because it was from a third party seller it only had a 30 day warranty and too late to return. All they would do is say "too bad, so sad".
Won't use Walmart online anymore.
I'm sorry that happened to you. Thanks for watching and sharing:
Don't buy from marketplace sellers.
Crazy lack of consumer law in the US. In the UK you'd get your money back immediately as it would be illegal not to do so. In addition, stuff you order online you can return for any reason you want, even if the product is perfectly OK, within 14 days and you're legally obliged to get a refund.
Nobody seems to be concerned that a returned item got put back on the shelves.
So what happens if someone buys a new TV, goes home, puts an old, crap TV in the box, returns it to Walmart and claims that it's Walmart's fault? How are they supposed to the difference between a customer who got ripped off and a customer who is trying to rip them off?
In order to ensure that the TV that's being returned to Walmart is the TV that belongs in the box and that it's the TV that matches the receipt there is a number sticker on the TV that corresponds with a number sticker code on the box which must correspond with the same number that's printed on the receipt it requires opening the box take the TV completely out look at the sticker look at the number compare that to the number on the box compare that to the number on the receipt
Thanks for watching and sharing:)
@@bmaiceman How is someone realistically going to remove a tightly and perfectly packed up 60 or 75 inch TV out of the box in the store, THEN get it back into the box? Have you ever tried removing any kind of electronic or small home appliance from a manufacturer's box? Everything is packed inside so tightly and in such a way that it's next to impossible to pack it all back up and get it into the box.
@@moondancer334 be that as it may that is the standard procedure!. Believe me I know been there done that several times lol. And yes I have dealt with manufactured electronic devices and appliances in game consoles and such that are packed in such a way that once you remove them from the original packaging to check their contents putting them back together so that they will fit back into the original box is nothing short of a giant life-size Jenga game LOL believe me I know exactly what you're talking about, still that is the standard procedure
Did you notice how he made himself remain calm? Pay attention, black America.
Your nasty !!!!!
Haven't shopped at Walmart in over 5 years. Not in person, pick up, or online. Zero! I support shopping at local owned stores, even if it means paying more. Good customer service, good return policies, KNOWING the people who work there ENJOY their jobs. Keep your money local and not in the pockets of corporate owners.
It sounded like he ordered it online from Walmart and it was supplied by a third party vendor.
Maybe.... and that vendor shipped the substituted TV.
I can see where the store was confused and doubtful.
It would be rare for a new flatscreen to be sold in store like that, now they do sell open box "as is" items at times.
I'm just glad he was able to get his refund.
Stores hate the web order returns, you can help by going online and start a return and get a Number so when you go to the store it is much easier to get your money back.
Always helpful to take pictures when something is damaged or missing.
Walmart is a crappy company.
Thanks for watching and sharing:)
I live in the Philippines, when you purchase anything there, they open the box and check everything, I mean everything, if you buy a boxes of tiles, they open every box and check every tile, all electrical components are connected to the power supply and checked.
He was able to keep his composure and act civilized so not too much is lost in the end, what a hassle for the poor guy!
One of the best consumer weapons in the Better Buisness Bureau. They keep the public informed, vet complaints, act quickly, and rate businesses accordingly.
You think that’s crazy. I’ll make this story short. I went to Walmart to buy a laptop, when got it home & opened it there were three dinner plates with foam stuffed between them. When I took it back, they had the nerve to say “how do we know you didn’t do this. Well unlike this I flew off the handle. Long story short I eventually got my money back & they found the employee who switched it.
You should have demanded a written apology as well from the store manager.
I bought a brand new playpen for my toddler at Walmart. The box was open, but a Walmart associate said it's because a customer had opened it to look inside, but it was a new playpen and had never left the store. I bought it and took it home, only to find vomit stains all over it. Obviously, it had been used and returned, but Wal-mart refused to take it back and give me a refund. Fortunately, I found an employee who was a former student of mine, and he helped me get my money back.
Tip: Don't believe when the sales associate says it is brand new, when the box was open.
Love that last line "and it caused walmart to do the right thing"
Whoever accepted that TV as a return should lose their job!
I’ve bought light bulbs at Lowes that were all burned out. Happened more than once.
I’d be reluctant to spend money on an expensive item from that retail. Scammers scamming W and W scamming customers.
No. That’s not how Walmart should be behaving. Just because the news intervenes, Walmart shouldn’t make an exception. They should stick with their policy as they described it, and let things play out like they would for any other customer. Are you telling me that their policy changes depending on how powerful you are? Seems like discrimination that needs a lawsuit. That’s the real way to resolve all this. The news just helps Walmart avoid the penalties of the actions they were committing.
No way in hell I would have walked out of that store without a full refund or a new TV, no matter how much noise I had to make.
Would not be the first time Walmart sold repackaged stuff from Walmart. You have to check your stuff carefully before you buy it.
Isn't nice when a company does the right thing, after you force them to...
I was doing some front end work on my 2016 Subaru Crosstrek when something similar happened to me. I had ordered the two front upper control arms with the ball jonts. I opened the top box to check and make sure the part was correct. I left and went home to install the parts. When I opened the second box I discovered that it was a used part. I took it back to O'Reilly's and they were in total shock. It came directly from the warehouse and appeared to never have been opened before. They immediately ordered a new one and apologized for the inconvenience. We all got a good laugh . It was frustrating because it delayed me putting my car back together until the next morning. Their customer service was great and they didnt even hesitate to correct the issue. Shame on Wal Mart.
I was refused a refund at Wal Mart once because the serial number on some headphones didn't match the box. They were unopened and clearly brand new. They were also sealed with anti-tamper tape. The employee opened the box just to check the serial number. The CSM and store manager came out and we debated for about 1/2 an hour. I demonstrated that the headphones worked and were brand new. The manager insisted that they don't put returns back on the shelf and I was trying to rip them off by returning a fully functional, brand-new product that was anti tamper sealed.
Thanks for watching and sharing:)
NEVER order from Walmart online. They allow counterfeit items. I ordered a Nintendo Switch pro controller from them and received a knockoff that weighed less and had different serial number than the original, but it looked almost identical. Luckily I was able to return it and buy a real one from the store.
I had something that I bought in Walmart and when I got home and opened the box it was not the right thing. Come to find out when I went in store that all the boxes back in the electronic section box said one thing and the equipment inside the box was totally different. Walmart wasn't gonna refund me my money (guess they thought I was a scammer) but when my husband pointed out to the manager that every box box on shelf was wrong, they took them off the shelf and gave me my money back. I know make sure it's the right thing. Once I wanted some small appliance and when I picked up the box it was very light. Someone had taken the appliance out of it.
I have never had a problem returning items at Walmart. It could be because I live in a small town and know most of the employees personally, but I've never heard of anyone getting scammed.