I am SO impressed with how thorough, knowledgeable and organized you are. I have not had this type of experience with dealerships in Ontario. You have set a golden standard that should be followed by all salespeople. I would definitely buy my Tucson from you if I lived in BC. Cheers! ✌
Very impressed, I've always had an excellent delivery experience with my dealership in BC. I've since moved to Ontario and expecting my new Tucson Ultimate very soon and hope I get the same level of service that you demonstrated.
This video should be mandatory viewing for all Hyundai salespeople. Did not get any of this at Downtown Hyundai in Toronto when I took delivery of my 2022 Tucson plug-in hybrid. Well done!
We’ve bought several Hyundais from our local dealer (Houston) and they didn’t even come close to this type of courtesy for the customer….this should be part of a training video. Excellent job sir!
Outstanding review of Hyundai vehicle infotainment and safety systems controls. Simplifys what initially appeared to be a daunting task. Excellent presentation 😅😅
Just got my 2022 Tucson hybrid SEL Convenience (USA spec) a week ago. The protective plastic is everywhere even after it was prepped and detailed! One funny spot for the plastic was on the steering wheel.. I could barely see it. It was on the 6 o' clock position, and is like a rounded off rectangle. Ill bet lots of people miss it! My brother bought his a few months before I got mine and his had the same thing. Its kind of silly to talk about it, but it shows just how many plastic film pieces are used in the rig. Just as you said. :-)
The buying process with my dealer here in WA was better than other experiences I have had in the past, but probably nowhere near what you guys provide. The service department there, on the other hand, hasn't been too impressive so far. Have another service next week...will see how that goes...lol!
Thanks I was able to set up my wife Tucson Hybrid Blue better that she bought courtesy of her parents , the dealer did not have all those presets. In fact they let her drive 300 miles in "snow mode " through the desert, until I caught it when she got home 300 miles later. I reset her Hybrid mileage so when she can track mileage tomorrow as she heads back to visit her parents. Now she knows to do ECO mostly and I hope her MPGs go up to the 38 MPG level.
Nice video. Just a tip from someone in the audio business. Turn the treble to max and set bass to 6-7. Max bass is too much even though it’s a Bose system it’ll sound and work better.
@@edsgarage001 it’s the first thing I do on phones, tablets, car infotainment systems. All sounds off. I currently have a Tesla Model 3 and waiting for delivery of my Tucson N Line Sky PHEV
I wish our delivery was this smooth (Ontario). I feel we're learning everything on our own. They showed us remote start, drive modes, console safety features and paired our phone to the infotainment. No explanation of Android Auto, lights, wipers etc. No engine details. Nothing. I did have a question. What do you recommend we use to clean the soft and hard panel surfaces like the dashboard? I'm steering clear of Armour All etc.
A little soap and water goes a long way .. magic eraser on the tough spots (test on inconspicuous area first) There's a lot of specialized interior products available though. Coconut oil works great on some surfaces too 🙂
I'm not sure if I would buy a car with a "tire mobility kit". I've had flats with the two Hyundai I've previously owned, but not on the Genesis I drive now. When I bought the Genesis, they had the wrong Genesis floor mats in it, in a bag. (wrong location snap holes). I caught it before leaving the dealer. Besides that, all three cars were pretty well set up. PS. I try to keep everything under the hood, looking new and clean.
Hi Ed, is there a way to leave drive mode on smart when you turn on the car? Every time I turned it on, I had to change it to smart. It's turning on eco. Tucson Ultimate PHEV
Unfortunately there doesn't seem to be an option to do that. I'm guessing Hyundai just didn't want people questioning their fuel economy, as smart mode isn't quite as efficient as eco.
On regular hybrids, the vehicle decides when best to run on pure electricity, as the battery is only large enough to allow electric driving for short stints that last only a few minutes at best. *Some* hybrids from other brands have the option to manually switch to all electric for very short periods... However in practice it actually doesn't make much sense to do so. Doing so, you run the risk of damaging your Hybrid battery by running it too low, as it's just too small for that type of repeated operation. Plus then the gas motor would just need to run longer to charge it back up anyway so it doesn't really make any sense to do it that way. With a plug-in hybrid on the other hand, you can put the vehicle into EV mode and use up the available electric range. On the plug-in hybrid Tucson the range is approximately 50 km on average.
I *think* they have 4 transport ships that go to and from Canada, as well as other ports around the world. I believe they unload in Canada about 4 times per month
There's no issues that I'm aware of. My clients have generally reported that the highway efficiency is pretty much dead on the rating. Keep the climate control on auto, don't drive too fast.
@@stevebailey8538 yes that'll have it for sure. And actually I just double checked.. So does the 23 Tucson! czcams.com/users/shortsBgQOod97tkw?feature=share
The AC can run while the vehicle is in accessory mode. But I'm not sure how long it would go for. There's no specific setting for it. The Hyundai Ioniq5 and Kona EV both have utility mode which is basically the same as dog mode.
? We've never experienced that here. Make sure the brake pedal is pressed firmly, then press and release the start button. Don't wait for the gas engine to start up, because it usually doesn't. Just put it in gear, and go. Hybrids usually start off in just electric mode with the gas engine turned off.
Full size spare should fit (I have seen pictures of it in place) Only hybrid components in there are some bolts to hold down 12V battery in PHEV - just have to cut them off@@edsgarage001
Hey I'm curious, I just picked up my 2022 Santa Fe Hybrid Luxury and it has heated/vented seats but NO option to have them turn on with remote or through Blue Link. Hyundai says talk to Blue Link and they say nope not option. Any ideas why not? Maybe software update for vehicle or Blue Link. Soooo mad as was told by dealer it would with App.
Hmm that's odd...I could have sworn I saw that in the bluelink app too. I'm not sure off the top of my head on the option to have it connect with the climate control though.... I'd check, but I don't have a Santa Fe luxury on the lot at the moment. Good chance software updates in the future will indeed change that though.
@@edsgarage001 thanks for the reply. Even in the setup on radio climate doesn't so seat settings. But in book it talks about settings in the AVN so guessing that ment a system with Nav. I have said to both Hyundai Canada and Blue Link people maybe could be a software update. Too bad as my 2019 Grand Caravan Crew plus had steering wheel and driver seat turn on if below-4° I've learned so much about my SantaFe before it arrived watching your videos. Thanks for all your wealth of information, keep up the Great work.
When I picked up my 2019 SF Ultimate originally I did have that feature and used it. This last winter I noticed it had gone and although the remote start heating and heated steering wheel worked, sitting on ice cold leather was not comfortable and took ages to warm up.
@@edwinarnold6580 well I sure hope they do something to get the heated seats to work with remote or app. I did see in a Hyundai group some had a link that you bought a card that had to be spliced into other wires that made the feature work. But guess that would void warranty.
Everything I buy new is new, Unopened, packaged and sealed for me to open, Except for cars, the dealer opens, unpacks and unboxes not the owner, what if someone likes the plastic protective covering in their new car, shouldn't the dealer ask first.
If you had any idea how much plastic was on vehicles when they come from the factory, you might change your mind. All vehicles, new or used must be fully inspected before sale. This includes a test loop drive. The inspection is required by law to make absolutely sure the vehicle is safe to drive. We cannot properly perform the inspection if the car is covered in 400+ pieces of plastic. You're not even allowed to drive them on the street like that. Plus we also want to make sure there's been no damage in shipping. These vehicles travel thousands of kilometers by truck, sea freight and train before they actually get to the dealership. There's a lot of chances for damage. Inside and out. (Inside from the various people moving the vehicle around, and the inspection. Much of the plastic also leaves sticky residue, so during the "clean for delivery" process, all of that is cleaned as well. There's just far too much to do with the car before delivery to the client, that we can't be expected to do those things whilst it's covered in plastic. HOWEVER If a client specifically requests to see the car with all the plastic on it first, then they're welcome to do that , but ONLY if the timing works. If the plastic is kept on too long and allowed to bake in the sun, then the adhesive can also cause problems with the clear coat, which would require even more work to get it to look great. Also, most of the cars already have all the plastic removed long before a customer looks at or buys it. You can't expect a dealer to have an inventory of cars all covered in plastic. I hope that clarifies things
I am SO impressed with how thorough, knowledgeable and organized you are.
I have not had this type of experience with dealerships in Ontario.
You have set a golden standard that should be followed by all salespeople.
I would definitely buy my Tucson from you if I lived in BC.
Cheers! ✌
You should move to BC lol...
BC stands for "Bring cash" though lol
And thank you so much for the kind words!
@@edsgarage001 LOL, I've been to BC on vacation and, you're absolutely right ✅️
@@edsgarage001 You are quite welcome, Ed 😀
Should be required viewing for any new car sales person in their first week - regardless of make. Well done and shows a depth I did not know existed.
Thank you!
I really don't expect my sales rep to have such an exhaustive checklist. So I'm going to keep this video handy for reference. Thanks Ed.
No problem,
Thx for the comment!
Love the attention to detail! Lots of happy clients in Canada!👌 ✅
Thank you!
I’ve been waiting for my Tucson PEHV since November. I’ve been watching a lot of videos while waiting. Your videos are very thorough and informative.
Thx!
So well done. I didn’t have this overview at all. I will rewatch many times which will help me become more familiar with the vehicle.
Glad I could help!
Very impressed, I've always had an excellent delivery experience with my dealership in BC. I've since moved to Ontario and expecting my new Tucson Ultimate very soon and hope I get the same level of service that you demonstrated.
Thank you!
This video should be mandatory viewing for all Hyundai salespeople. Did not get any of this at Downtown Hyundai in Toronto when I took delivery of my 2022 Tucson plug-in hybrid. Well done!
Thank you sir!
How do you like the new Tucson so far
We’ve bought several Hyundais from our local dealer (Houston) and they didn’t even come close to this type of courtesy for the customer….this should be part of a training video. Excellent job sir!
Thank you!
Outstanding review of Hyundai vehicle infotainment and safety systems controls. Simplifys what initially appeared to be a daunting task. Excellent presentation 😅😅
Thanks!
If my sales guy doesn’t do theses things when my Tucson is delivered I’m sending him this video Ed. Thanks for your expertise.
Hehe... Send it to his sales manager! 😁
Just got my 2022 Tucson hybrid SEL Convenience (USA spec) a week ago.
The protective plastic is everywhere even after it was prepped and detailed!
One funny spot for the plastic was on the steering wheel..
I could barely see it.
It was on the 6 o' clock position, and is like a rounded off rectangle.
Ill bet lots of people miss it!
My brother bought his a few months before I got mine and his had the same thing.
Its kind of silly to talk about it, but it shows just how many plastic film pieces are used in the rig.
Just as you said.
:-)
Thx for the comment!
The buying process with my dealer here in WA was better than other experiences I have had in the past, but probably nowhere near what you guys provide. The service department there, on the other hand, hasn't been too impressive so far. Have another service next week...will see how that goes...lol!
Thx for your continued support sir!
Mertin Hyundai Chilliwack is the place to go. Real knowledgeable salespeople
But I am in Ontario
Baa... It's just a short 6000km drive 😛
Excellent
Thx!
Wow, this is customer service from the 1950s! Amazing to see today!
Thanks! 🙂
GREAT JOB THROUGH
Thanks!
Thanks I was able to set up my wife Tucson Hybrid Blue better that she bought courtesy of her parents , the dealer did not have all those presets. In fact they let her drive 300 miles in "snow mode " through the desert, until I caught it when she got home 300 miles later. I reset her Hybrid mileage so when she can track mileage tomorrow as she heads back to visit her parents. Now she knows to do ECO mostly and I hope her MPGs go up to the 38 MPG level.
🤦
Glad I could help!
Makes me want to get servicing in Canada. Wasn't the treatment we got in US
Not every dealership is equal....😕
Nice video. Just a tip from someone in the audio business. Turn the treble to max and set bass to 6-7. Max bass is too much even though it’s a Bose system it’ll sound and work better.
Thx
Great video, first thing I would turn off is the beep when you press a button or on the screen!
Thx!
I find first time users of touch screens benefit from the audible feedback. It lets them know they've successfully hit a button.
@@edsgarage001 it’s the first thing I do on phones, tablets, car infotainment systems. All sounds off.
I currently have a Tesla Model 3 and waiting for delivery of my Tucson N Line Sky PHEV
wow!!!
Thx for the comment!
Great video once again! When are you moving to the Toronto area so I can purchase a car from you?? HAHAHHA. Unfortunately, too far to come to you!
Lol... Sorry, but as I live in BC, I think you know the answer 😉😂
Thanks for this details information. i am waitng for mine here in Ontario. i will respond how the delearship does for me when i recived my Kona
Thanks!
I wish our delivery was this smooth (Ontario). I feel we're learning everything on our own. They showed us remote start, drive modes, console safety features and paired our phone to the infotainment. No explanation of Android Auto, lights, wipers etc. No engine details. Nothing. I did have a question.
What do you recommend we use to clean the soft and hard panel surfaces like the dashboard? I'm steering clear of Armour All etc.
A little soap and water goes a long way .. magic eraser on the tough spots (test on inconspicuous area first)
There's a lot of specialized interior products available though.
Coconut oil works great on some surfaces too 🙂
Thx for the comment by the way!
I'm not sure if I would buy a car with a "tire mobility kit". I've had flats with the two Hyundai I've previously owned, but not on the Genesis I drive now. When I bought the Genesis, they had the wrong Genesis floor mats in it, in a bag. (wrong location snap holes). I caught it before leaving the dealer. Besides that, all three cars were pretty well set up.
PS. I try to keep everything under the hood, looking new and clean.
I'd sooner use a tire mobility kit on the side of the highway in a rainstorm then a spare tire... Most flats are from minor leaks.
Here in the Uk they’re not as good as you. I’m going to have am SUV in around 12 months. The Tuscan is top of my list at the moment.
Thanks!
Hi, in Ireland I’ve order the executive plus which is top of the range… Question: does the auto tailgate come as standard or is it extra ?
In Canada, it comes with the top two trim levels... I have no idea about Ireland though, sorry.
Hi Ed, is there a way to leave drive mode on smart when you turn on the car? Every time I turned it on, I had to change it to smart. It's turning on eco. Tucson Ultimate PHEV
Unfortunately there doesn't seem to be an option to do that. I'm guessing Hyundai just didn't want people questioning their fuel economy, as smart mode isn't quite as efficient as eco.
My Tucson is coming next month; already have a PDF of the 2023. Bad dealership experience?
Sorry, were you asking a question? Or did you have a bad experience?
Hi Ed, what drive mode would you use, to drive on battery power? Would this be the automatic default?
Thanks
On regular hybrids, the vehicle decides when best to run on pure electricity, as the battery is only large enough to allow electric driving for short stints that last only a few minutes at best.
*Some* hybrids from other brands have the option to manually switch to all electric for very short periods... However in practice it actually doesn't make much sense to do so. Doing so, you run the risk of damaging your Hybrid battery by running it too low, as it's just too small for that type of repeated operation. Plus then the gas motor would just need to run longer to charge it back up anyway so it doesn't really make any sense to do it that way.
With a plug-in hybrid on the other hand, you can put the vehicle into EV mode and use up the available electric range. On the plug-in hybrid Tucson the range is approximately 50 km on average.
@@edsgarage001 Good to know. Thanks Ed 👍
@Ed's Garage: Do you know how frequent Hyundai ships car from Korea to Canada? Is it monthly/weekly or ships as soon as it is made?
I *think* they have 4 transport ships that go to and from Canada, as well as other ports around the world. I believe they unload in Canada about 4 times per month
@@edsgarage001 Thanks for the reply!
4 transport ships all from Vancouver to Korea?
@@RiasatAbir no, these ships go to multiple ports around the world to offload and onload cargo.
But they land in Vancouver around 4 times per month
How do you turn off 'shipping mode'. It's annoying on the dashboard on my 2023 Tucson. Thanks
It should have been done by the dealer when they did the pdi on the unit.
Just hold the ok button on the steering wheel
with a hybrid car, should the owner check the motor oil (like a gas vehicle) ?
Absolutely!
I need one
I am in Saudi Arabia
But I didn’t see it in my country
That's unfortunate 😕
How can we solve the highway efficiency issue. I booked one but worried about the highway efficiency
There's no issues that I'm aware of.
My clients have generally reported that the highway efficiency is pretty much dead on the rating.
Keep the climate control on auto, don't drive too fast.
Does the 2022 Tucson ultimate HB comes with an intelligent Speed Limit Warning and Assist
Canadian Model
No unfortunately that was not included in the 2022 model year. It remains to be seen if it gets added for the 2023 model.
@@edsgarage001 How about 2023 PALISADE Ultimate Calligraphy
@@stevebailey8538 yes that'll have it for sure. And actually I just double checked.. So does the 23 Tucson!
czcams.com/users/shortsBgQOod97tkw?feature=share
czcams.com/users/shortsBgQOod97tkw?feature=share
Does the hybrid have a way to leave climate control running while the engine is off? Similar to a dog mode.
The AC can run while the vehicle is in accessory mode. But I'm not sure how long it would go for.
There's no specific setting for it.
The Hyundai Ioniq5 and Kona EV both have utility mode which is basically the same as dog mode.
You need to keep paper manual bc car sometimes does not turn on!
?
We've never experienced that here.
Make sure the brake pedal is pressed firmly, then press and release the start button.
Don't wait for the gas engine to start up, because it usually doesn't. Just put it in gear, and go.
Hybrids usually start off in just electric mode with the gas engine turned off.
I keep mine in my house. It takes up too much room in the glove box.
Can be fixed ful size spare tire 235x50x19" on tucson hibrid trunk?
Not really, it wouldn't fit in the original spot because there is some hybrid components there.
Full size spare should fit (I have seen pictures of it in place) Only hybrid components in there are some bolts to hold down 12V battery in PHEV - just have to cut them off@@edsgarage001
I didn't get the hooks with my car.
That's odd....
Hey I'm curious, I just picked up my 2022 Santa Fe Hybrid Luxury and it has heated/vented seats but NO option to have them turn on with remote or through Blue Link.
Hyundai says talk to Blue Link and they say nope not option.
Any ideas why not? Maybe software update for vehicle or Blue Link.
Soooo mad as was told by dealer it would with App.
Hmm that's odd...I could have sworn I saw that in the bluelink app too.
I'm not sure off the top of my head on the option to have it connect with the climate control though.... I'd check, but I don't have a Santa Fe luxury on the lot at the moment.
Good chance software updates in the future will indeed change that though.
@@edsgarage001 thanks for the reply.
Even in the setup on radio climate doesn't so seat settings. But in book it talks about settings in the AVN so guessing that ment a system with Nav. I have said to both Hyundai Canada and Blue Link people maybe could be a software update.
Too bad as my 2019 Grand Caravan Crew plus had steering wheel and driver seat turn on if below-4°
I've learned so much about my SantaFe before it arrived watching your videos.
Thanks for all your wealth of information, keep up the Great work.
@@amovierunner4112 good to know,
To bad though. Maybe one day
When I picked up my 2019 SF Ultimate originally I did have that feature and used it. This last winter I noticed it had gone and although the remote start heating and heated steering wheel worked, sitting on ice cold leather was not comfortable and took ages to warm up.
@@edwinarnold6580 well I sure hope they do something to get the heated seats to work with remote or app.
I did see in a Hyundai group some had a link that you bought a card that had to be spliced into other wires that made the feature work.
But guess that would void warranty.
You could send me a French manual because I collect manuals.
Go to any dealer in a predominantly English speaking area, they'll probably just give you one for free
Everything I buy new is new,
Unopened, packaged and sealed for me to open,
Except for cars, the dealer opens, unpacks and unboxes not the owner, what if someone likes the plastic protective covering in their new car, shouldn't the dealer ask first.
If you had any idea how much plastic was on vehicles when they come from the factory, you might change your mind.
All vehicles, new or used must be fully inspected before sale. This includes a test loop drive. The inspection is required by law to make absolutely sure the vehicle is safe to drive.
We cannot properly perform the inspection if the car is covered in 400+ pieces of plastic. You're not even allowed to drive them on the street like that.
Plus we also want to make sure there's been no damage in shipping. These vehicles travel thousands of kilometers by truck, sea freight and train before they actually get to the dealership. There's a lot of chances for damage. Inside and out. (Inside from the various people moving the vehicle around, and the inspection.
Much of the plastic also leaves sticky residue, so during the "clean for delivery" process, all of that is cleaned as well.
There's just far too much to do with the car before delivery to the client, that we can't be expected to do those things whilst it's covered in plastic.
HOWEVER
If a client specifically requests to see the car with all the plastic on it first, then they're welcome to do that , but ONLY if the timing works. If the plastic is kept on too long and allowed to bake in the sun, then the adhesive can also cause problems with the clear coat, which would require even more work to get it to look great.
Also, most of the cars already have all the plastic removed long before a customer looks at or buys it. You can't expect a dealer to have an inventory of cars all covered in plastic.
I hope that clarifies things