Please HELP - For the sake of the customer service reps, the drivers, and the riders | DTA Series

3rd Video in the Series. This video was recorded September 11th, 2023.
Please give the customer service reps accurate information. And PLEASE, encourage drivers to pick up those people standing at the side of the road NOT knowing WHERE to catch the bus due to lack of obvious signage or due to misinformation from those in authority at the DTA. And please, help us know WHERE we SHOULD be standing so we can learn the new system. We are all challenged here… let’s make it easier for everybody!
My experience as a rider… The season of road construction here in Duluth, MN has certainly added challenges to rolling out the new Better Bus Blueprint Duluth Transit redesign. Not only changes to most if not all routes, new numbers, lines that are limited stops that used to stop at every block. Often no signage at new bus stops or old bus stops telling you what the new route is and where to catch it…. Along with the information attendants not having accurate information to provide riders with instructions as to where the bus goes so we know where to stand. And where bus stops, and signs are so that the bus will stop to pick us up…. This has been a VERY stressful situation as a rider. I imagine for the drivers and attendants too. Duluth, we can do better. Riders are at the mercy of the system and information is hard to find. Looking for help, for answers, for solutions so things can be better and successful all the way around. HELP!
◄ ▬▬ ►
Original Post Link:
/ duluthtransit

[@mickeymayfield4192]

Strugglebus

[@morningswithastranger]

You are not kidding!