IT:Entry Level Helpdesk (Tips and Tricks Level 1)

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  • čas přidán 5. 09. 2024

Komentáře • 164

  • @Edusm17
    @Edusm17 Před 2 lety +170

    Rural areas across the country are in desperate need for IT. I just got a Director position at a school district. It was a name my price situation. Opportunities are out there!

  • @kayangel5343
    @kayangel5343 Před 9 měsíci +23

    Finally!! A video that actually shows where to start and gives the visual representation. This video was one of the first videos out of so many I’ve watched trying to educate myself on IT skills that actually helped me feel like it’s within reach.

  • @lakslsla6996
    @lakslsla6996 Před rokem +31

    Kevin, you are PH.D. of IT
    This is really helpful
    I also want remote working environment
    Now I don't have to go to user offline to help them.
    Powerful tips !
    Thank you

  • @SURPRISEURBAD
    @SURPRISEURBAD Před 5 měsíci +3

    Hey Kev! I just wanted to reach out and thank you for your videos. ~3 years ago I got into my first IT job, largely in part due to your videos, and now I'm starting a new one at a healthcare company. I'll be starting out has T1 helpdesk but got a boost in pay and should be able to work my way up fairly quickly!

  • @Kinsman19
    @Kinsman19 Před 6 měsíci +3

    Very nicely done. See, THIS is how courses should be taught. All of them. It is practical and hands-on. Of course all the vocabulary is important, but practicality should always come first.

  • @ram.hello500
    @ram.hello500 Před 3 lety +28

    It was great. Thank you heaps Kevin. You bring so much to us and I am literally out of words to appreciate your efforts. 😊

  • @SilverShotHD
    @SilverShotHD Před 7 měsíci +4

    Dude. Had no idea you could remote to other machines on a DC like that through Computer Management. Thats awesome. I know im three years late but lol

  • @mercxn3002
    @mercxn3002 Před měsícem +2

    follow you on linked and have been watching for a while. thanks for all you do Kev I have multiple interviews lined up for help desk!

  • @jmedz893
    @jmedz893 Před 4 lety +5

    I just woke up & it's 5:30am here in UK & I'm watching this ! Thanks again Kev

    • @jmedz893
      @jmedz893 Před 4 lety +1

      Btw nice trim !

    • @KevtechITSupport
      @KevtechITSupport  Před 4 lety +1

      thanks lol

    • @rockymuscia4341
      @rockymuscia4341 Před 4 lety +2

      4am in the UK and watching as well. Coffee and KevTech before work

    • @jmedz893
      @jmedz893 Před 4 lety +1

      @@rockymuscia4341 Good morning my fellow UK IT enthusiast ! Have a great day

  • @AllEliteFunkos
    @AllEliteFunkos Před rokem +3

    Just started working as IT support. Just subscribed!

  • @genjimccorkle5518
    @genjimccorkle5518 Před 6 měsíci +2

    This is so helpful, thanks alot. Going through some interviews now and making sure im prepared for my second round of interviews

    • @mango-nz7kp
      @mango-nz7kp Před 3 měsíci +1

      How did it go?

    • @genjimccorkle5518
      @genjimccorkle5518 Před 3 měsíci

      @@mango-nz7kpcurrently texting you from my helpdesk job, been here two months now thanks for asking!

  • @ZayoProd
    @ZayoProd Před 2 lety +7

    Landed a Service Desk Technician Remote position. It will be my first IT job(6 month contract) to kick start my career. I start in July 5th, until then I will be watching all your videos!

    • @KevtechITSupport
      @KevtechITSupport  Před 2 lety +1

      Good luck

    • @ZayoProd
      @ZayoProd Před 2 lety +2

      @@KevtechITSupport Thanks Kev, in my interview I mentioned how I use virtual box to learn more. Your videos have helped a lot

  • @SuperNotaku
    @SuperNotaku Před rokem +14

    Neat. In IT, theres always something new to learn.

  • @UncleLuke92
    @UncleLuke92 Před 5 měsíci +2

    man it's 2024 and I finally have an entry level desktop admin interview. Your video really put me on game and I'm more confident going into the interview now. I know base level stuff, but I'm transitioning into IT from sports & education. This has made me so much more comfortable

  • @tato2493528
    @tato2493528 Před rokem +3

    one day you'll be rewarded for all your services.
    ty, sir
    i need to binge watch your videos

  • @chrise5127
    @chrise5127 Před 4 lety +7

    Thanks for the tips Kev! New in IT and I always find really good info in all your videos

  • @sanjaywilliam6200
    @sanjaywilliam6200 Před 7 měsíci +2

    This is really helpful.
    Thanks alot Kevin.
    Looking forward to more helpdesk tips and tricks vids from you.

  • @michaelstanosz7542
    @michaelstanosz7542 Před 4 lety +1

    Those bonus tips are where it's at. Thanks. Now just need to keep them in the back pocket.

  • @ccxfrank109
    @ccxfrank109 Před rokem +4

    Not gonna lie, I'm trying to get into this IT program and I'm nervous as heck. I don't know why.

  • @paradigmshift7541
    @paradigmshift7541 Před 2 lety +4

    5:52 So in this case regedit is used to confirm that they are not telling you the wrong drive to remap to their computer? Also, can you remap the drive directly from regedit, or again is regedit only to find out which drive they actually have mapped? Because in this example you remapped "Janet's" drive directly from her computer, not regedit. Thanks for all the help Kevin, you've been such a blessing!

    • @KevtechITSupport
      @KevtechITSupport  Před 2 lety +2

      You will mess up the pc if you do it from regedit. Best to do it from mapping the drive. Yes, it's to confirm the share drive or you can type net use on cmd.

  • @samgonzalez1447
    @samgonzalez1447 Před 2 měsíci +1

    This is awesome training thanks! Love your work!! 👍

  • @tophmcgoph9229
    @tophmcgoph9229 Před 4 měsíci +2

    This is great informatiom but any company worth their weight is going to have a remote monitoring software, something like solarwinds or connectwise.

    • @KevtechITSupport
      @KevtechITSupport  Před 4 měsíci

      You will be surprised lol. Some companies are super cheap and look at IT as a cost.

  • @ekeminiumoh6008
    @ekeminiumoh6008 Před 2 lety +4

    I love the way you explain things, this video was amazing

  • @NauticaNC
    @NauticaNC Před 4 lety +2

    thank you for this, you have been great and i cant wait to work in the field.

  • @dj10schannel
    @dj10schannel Před 2 měsíci +2

    Awesome! 👀

  • @TheSamale
    @TheSamale Před 7 měsíci +3

    Hi Kevin tech I have level 1 strata need more information about next level please let me know advance thanks. 🎉🎉🎉watching from United Kingdom 🇬🇧.

    • @KevtechITSupport
      @KevtechITSupport  Před 7 měsíci +1

      Look at the job description and focus on that.

    • @TheSamale
      @TheSamale Před 7 měsíci +1

      Thanks mate for advice that will do.

  • @Bowlingkegel97
    @Bowlingkegel97 Před 2 lety +1

    Thank you for helping people grow ! and for investing your time

  • @TheBackyardHangout
    @TheBackyardHangout Před rokem +1

    I’m looking into changing my career and Im getting my google it cert, just want to get the most out of my work

  • @Bewater0722
    @Bewater0722 Před 3 lety +1

    really helpful, you remind me how to restart the service by remote console. thanks a lot!

  • @shoaibhussain7300
    @shoaibhussain7300 Před 3 lety +3

    Great video Kevin. This was very informative and easy to follow!

  • @AzizIzgin
    @AzizIzgin Před 2 lety +12

    Very nice video! very helpful. You have made it easy without babbling too much. Question, do you also have a guide where you show how you set up your virtual environment at home like you are showing? I'd like to do the same. I was thinking about taking a course for IT helpdesk level 1 through Udemy but this is awesome tips , maybe I won't need them if you have more good videos like this ?

    • @KevtechITSupport
      @KevtechITSupport  Před 2 lety +3

      Look at my helpdesk video.

    • @AzizIzgin
      @AzizIzgin Před 2 lety +1

      @@KevtechITSupport is it labeled just “Helpdesk “ ? Is like a series of videos or one long?
      🙏🏻

    • @KevtechITSupport
      @KevtechITSupport  Před 2 lety +3

      Bunch of videos on helpdesk and some advanced topics.

  • @stealthyarcher1382
    @stealthyarcher1382 Před dnem +1

    Thanks Kev!

  • @Rajbharath10
    @Rajbharath10 Před 3 lety +1

    Thank you for the advice and information.

  • @elvinguerrero2596
    @elvinguerrero2596 Před 4 lety +1

    Thank You Kev real good tips. 👍 Up

  • @PKTraceur
    @PKTraceur Před 3 lety +4

    You taught me a lot, thanks man.

  • @TeeReach
    @TeeReach Před 2 lety +2

    Great video Kevin but a bit fast for rookies people like us.

    • @KevtechITSupport
      @KevtechITSupport  Před 2 lety

      You can always slow down the video on CZcams settings. Thanks

  • @twana72
    @twana72 Před 3 lety +1

    Thanks king : ) i will appreciated if you have earlier video about windows services and event viewers.

  • @jrodriguez4024
    @jrodriguez4024 Před 3 lety +3

    Very simple, but useful tips!

  • @Karim.Toronto
    @Karim.Toronto Před 4 lety +2

    Great job Kevin 👍🏽

  • @rafaelhernandez4872
    @rafaelhernandez4872 Před 8 měsíci +1

    im looking around the It industry and help desk seems to be the top #1 to start with as a career and I know nothing

  • @bimalacharya9567
    @bimalacharya9567 Před rokem +3

    Wow, such great information with out any cost. Thanks for your information.

  • @masoodjamily
    @masoodjamily Před 11 měsíci +1

    Thanks man. This is amazing tools to learn

  • @Stoneface_
    @Stoneface_ Před rokem +1

    Great video and thanks for the tips

  • @Heyfa
    @Heyfa Před 4 lety +1

    Thank you Kev this was so helpful!!

  • @arpitads4
    @arpitads4 Před rokem +1

    Great content, Kevin!

  • @steventelfer8186
    @steventelfer8186 Před 11 měsíci +1

    Goof stuff! So glad I found your channel.

  • @halo2bullseye922
    @halo2bullseye922 Před 10 měsíci +1

    Thanks for this!! It helps.

  • @Hodenkat
    @Hodenkat Před 4 lety +1

    Thanks for keeping it positive!

  • @tonyverduga
    @tonyverduga Před 2 lety +1

    Kevin, I didn't know you could do that :)

  • @luisfelipeacevedo9820
    @luisfelipeacevedo9820 Před rokem +2

    Dude you are a life saver 😮

  • @ltigre2031
    @ltigre2031 Před 4 lety +1

    thats crazy! never knew that at 3 oo

    • @ltigre2031
      @ltigre2031 Před 4 lety

      i dont understand where desktop1 is? is it not on the screen? oh i get it , the VM name is not the same as pc name on active dir

  • @andrecannon8559
    @andrecannon8559 Před 4 lety +2

    Appreciate ya. Can you do one on creating or recreating a user profile in registry?

  • @eddieme2009
    @eddieme2009 Před rokem +1

    thanks very helpful

  • @mapledragoon1
    @mapledragoon1 Před 4 lety +1

    Thank you for this. 😊

  • @MikeCav23
    @MikeCav23 Před rokem +1

    Great video

  • @adoapp1
    @adoapp1 Před 5 měsíci +1

    Thank you👍

  • @revolutionaryforall
    @revolutionaryforall Před rokem +2

    Hi kevTech what advice would you give newbies in todays market. It seems every hiring manager wants candidates to have entry level experience for entry level jobs and the graduate degree means nothing.

    • @KevtechITSupport
      @KevtechITSupport  Před rokem +1

      Build a home lab, network on LinkedIn, join social events, talk to job recruiters, make sure the resume doesn't suck.

  • @Lofi-rq3tp
    @Lofi-rq3tp Před 9 měsíci +2

    Coding student..applied for my first tech job...cell phone rep..got an interview next week..💯

    • @KevtechITSupport
      @KevtechITSupport  Před 9 měsíci

      Good luck

    • @Lofi-rq3tp
      @Lofi-rq3tp Před 9 měsíci +2

      @@KevtechITSupport Landed my first tech job..cellular help desk...good media 💯💢💥

    • @KevtechITSupport
      @KevtechITSupport  Před 9 měsíci

      @@Lofi-rq3tp nice.

    • @Lofi-rq3tp
      @Lofi-rq3tp Před 9 měsíci

      @@KevtechITSupport Cellular sales counts as tech right?

    • @KevtechITSupport
      @KevtechITSupport  Před 9 měsíci

      @@Lofi-rq3tp if you plan on working tech sales, yes. You can also leverage that job to land a helpdesk job or something else.

  • @TheBackyardHangout
    @TheBackyardHangout Před rokem +1

    You are the greatest

  • @Ethiopianpiano
    @Ethiopianpiano Před rokem +1

    Dude that's cool

  • @sunilsigdel4533
    @sunilsigdel4533 Před 3 lety +1

    hey Kevin how can I join live sessions. I am interested to join if possible please let me know. cheers for your work mate !!

    • @KevtechITSupport
      @KevtechITSupport  Před 3 lety +1

      Were on discord, the link on the video. I announce it on discord whenever I go live.

  • @it_security_courses_online
    @it_security_courses_online Před 8 měsíci +1

    Have you tried turning it off and on again?

  • @mohammedhamza9102
    @mohammedhamza9102 Před 4 lety +1

    Good job

  • @davidmurph3048
    @davidmurph3048 Před 5 měsíci

    This works for a local network what if you work with a large tenant on 365 with different domains?

  • @abdelrahmanramadan6207
    @abdelrahmanramadan6207 Před 5 měsíci

    Thanks a lot Kevin.
    what is your advice to learn all this stuff?

  • @jahbless4063
    @jahbless4063 Před 2 lety +1

    Subbed 👌

  • @tonyverduga
    @tonyverduga Před 2 lety +1

    Badass!

  • @jason3895
    @jason3895 Před rokem +1

    this video is sick !!!

    • @jason3895
      @jason3895 Před rokem

      do u have part 2 ? thx

    • @KevtechITSupport
      @KevtechITSupport  Před rokem

      You should probably look at my helpdesk playlist

    • @jason3895
      @jason3895 Před rokem

      @@KevtechITSupport thanks bro i will chck

  • @claudiamanta1943
    @claudiamanta1943 Před 4 měsíci

    3:40 Is that allowed, though? There must be a procedure to follow- if nothing else, to check if they should have admin privileges.

    • @KevtechITSupport
      @KevtechITSupport  Před 4 měsíci +2

      Every company different. That's why it's important to ask questions.

  • @olasunkanmiomotosho465
    @olasunkanmiomotosho465 Před 2 lety +1

    Hi Kev.
    Please what is Tip #2?
    I am having hard time understanding it.
    Thank you 🙏

    • @KevtechITSupport
      @KevtechITSupport  Před 2 lety

      I'm on discord. Join discord if you want to talk to people.

  • @mrslowbuckz8528
    @mrslowbuckz8528 Před 3 lety +1

    Thanks Bro

  • @claushawnpennerman9384
    @claushawnpennerman9384 Před 4 lety +2

    This is great.Kev do you have a degree?

  • @asenseless
    @asenseless Před rokem +1

    🔥🔥🔥🔥

  • @TheAntarcticaProject
    @TheAntarcticaProject Před rokem +1

    🔥🔥

  • @AussieIndianEats
    @AussieIndianEats Před 5 měsíci

    I have my interview tomorrow for IT support officer. What other things I should learn

  • @stevena1425
    @stevena1425 Před 5 měsíci

    I know what the CPU is and what ping!. I need the job experience I have the knowledge of any IT worker has. I'm looking for remote work only thanks.

  • @adiflorense1477
    @adiflorense1477 Před 3 lety +2

    1:04 Sir, is the operating system virtualization?

  • @bermain9878
    @bermain9878 Před 9 měsíci

    hello sir im form indonesia 🤝maybe i was really late here but thank you so much for this educational video, so umm i see that you are using oracle vm virtualbox, but when you are actually doing your remote job while accessing your client windows device, are you using another program? maybe something like teamviewer? or perhaps just assisting your client via zoom?

    • @KevtechITSupport
      @KevtechITSupport  Před 9 měsíci +1

      Really depends on the company. Some use bomgar, some use TeamViewer or something else.

    • @bermain9878
      @bermain9878 Před 9 měsíci +1

      ​@@KevtechITSupport alright thank you so much for your time sir 🤝🙏

  • @shabnamhussain9361
    @shabnamhussain9361 Před rokem +1

    Kevin could you please ping me video link for active directory troubleshooting...
    Thanks in advance buddy

  • @ouranosds
    @ouranosds Před 7 měsíci

    Enjoyed the video. Do you have any course recommendations to help someone prepare for Entry Level IT Support?

    • @KevtechITSupport
      @KevtechITSupport  Před 7 měsíci +1

      My whole channel has videos on IT support. You need to be more specific

    • @ouranosds
      @ouranosds Před 6 měsíci

      Im not sure where to start. @@KevtechITSupport

    • @KevtechITSupport
      @KevtechITSupport  Před 6 měsíci +1

      @@ouranosdscheck out my website kevtechitsupport.com/helpdesk-getting-started-1

    • @ouranosds
      @ouranosds Před 6 měsíci

      Thank you Kevin will do!@@KevtechITSupport

  • @rizwanhaque5715
    @rizwanhaque5715 Před 4 lety +1

    Thats cool I had issues where user doesnt know the path of her network drive. So by this regedit trick hopefully il will be able to get her network path. I usually tell the user to get the network path from her colleagues and then re map it. Kevin can you please demonstrate some tricks with outlook registries 0365 like if it freezes continuously even after quick repair mainly when user is using win7 os and having 0365. Can we fix those issue with regedit tricks.

    • @KevtechITSupport
      @KevtechITSupport  Před 4 lety +1

      I already have videos on outlook, word, excel. I don't have a license for office 365 but it should be the same troubleshooting.

  • @TheBackyardHangout
    @TheBackyardHangout Před rokem

    I have a question, when I am looking into finding a help desk job, would the medical field be a good place to start, or would customer service be a good place to start, I’m trying to figure out where to start

    • @KevtechITSupport
      @KevtechITSupport  Před rokem +1

      You need customer service for both. Working in the medical field is very stressful. That depends where you want to work.

    • @TheBackyardHangout
      @TheBackyardHangout Před rokem

      Thank you man, your Videos are helping me grow to get ready to enter into my new career path, I just want to say thank you for everything you do, you’re helping a lot of people and you should be proud of yourself

  • @ayinntuli9704
    @ayinntuli9704 Před rokem

    Hey everyone At 5:08 he says use c what I cannot hear what word he reffers to after that? Please help

  • @christiankwameatoaddae1119

    must the said computer be in the domain or workgroup to be able to do all this

  • @sunitamaharjan522
    @sunitamaharjan522 Před rokem

    Hi Kevin. Would I be able to get classes from you?

  • @stevebrewer3159
    @stevebrewer3159 Před 3 lety +1

    for remote drive mapping I use a bat script and copy it to their desktops.

    • @KevtechITSupport
      @KevtechITSupport  Před 3 lety

      we don't do that here because security doesn't allow it. It depends where you work and if IT allows it.

  • @deadly_cutie5259
    @deadly_cutie5259 Před rokem +2

    I have been struggling being a IT helpdesk... 🥲🥲