De-escalation Tip and Technique from McDonald's incident

I found this little video on social media and want to pull out some conflict de-escalation lessons out of it.
The situation was escalated by the McDonald's employee when she felt compelled to confront a customer who was contained and locked out of the building.
#deescalationtraining #deescalation #training #customerservice #professionaldevelopment #mcdonalds #fastfood #fastfoodlife #gentleresponse
‪@GentleResponseLLC‬
gentle-response.com/

[@djgdjg6612]

That’s hood culture John

[@GentleResponseLLC]

Yea, indeed, lots of examples to pull de-escalation lessons out of!

[@Fahim_Lalani]

@@GentleResponseLLCgreat job on training people to improve situations thus making a positive contribution thanks 🙏