@Call Center Ninja Does everyone get paid on their call center training? If so, by how much? Is it the same as your pay (when you're on the floor) eventually?
Im a call center agent for almost 3 years now. I still get nervous on every call. I don’t know how to deliver my thoughts and aways get detractors on my survey. However from rate 1-10 on my english skill I can say 4 atleast. For me, i improved a lot. But i envy those people who can speak well even its their first time in bpo company. For those who are first timers, don’t give up guys.
•Follow even the simplest instructions. •To work in the pre-employment requierments as soon as posible. •Not having to much fun. •To ask many questions. •To take the training seriously. •To spare. •To star with begginer mind. Thanks. Useful advices!.
I'm a fresh graduate and have no work experience, been through some rejections already on my job hunting days. More than a week ago, I was just watching your interview tips and now here I am, I got in and tomorrow will be the start of my training! 💖😭 I prayed so hard for this, you're such a blessing. I'm so grateful and I'll do my best to keep this up. Thank you very much! Going to do all I can not to lose this opportunity, to stay positive. Pray and have faith. 🥰
@@christinekey6079 hey there! I'm now a regular employee in the same company working for 9 months! Surely looking back, the start wasn't easy but with God's guidance I've got through all it. Prayers and Trust. Don't be afraid of rejections as it opens new doors and it draws you to better opportunities! Doing good as I am able to provide for myself and my family even at these hard times. Thanks for asking by the way, it reminded me on how I started 😊 and appreciate what I have now even more. Hoping you guys are safe, Godbless you and your family. ❤
@@shyleymorales3934 i feel hopeless honestly its my first week and im not doing any good. Thanks for answering btw im very happy for you. Im near to giving up but your answer made me smile and give some comfort. I love you im just so sad right now
Here's a tip some people not like / appreciate, but still really important: NEVER work faster / better than the stated call targets. Just do your job well, but don't overdo it.
Rea, can you have a video about how to overcome anxiety or nervousness during training. Thank you. I always watch your videos becoz it really helps me to be awared of what I should and shouldn't do during training. Thank you.
She gave us what we needed. Tips, infos and even possible reso. Please don't skipped the ads as a simple gestures. Hahaha Btw Ate Rea, been a silent fan for about a year na po.
Hi Ms. Rea I just wanna thank you for creating helpful videos. I'll start my training on june 3. I failed a lot of interviews before and then I start to study and everytime I watch your videos I always take down notes for me to remember your tips and then from time to time my speaking skills were enhanced. You help me a lot! God bless to you ❤
Thank you for the tips. I am in training for a sales position in a call center and I'm just starting my 2nd week. My only problem is help with speech, knowing what to say and when so that I have a great call flow.
Hi! My training would start in 2 hours. And I'm really nervous right now. I searched for call center training tips and it led me to your video. This would be really helpful for me. I hope I won't get too nervous later. 😭
I'm starting my customer representative training TOMORROW and I feel like i'd be okay but i'm still a little nervous looking around for tips and stuff, found this video and its helped, thank you so much, subbed
Hey, so I've been battling my shyness towards people for over 8 years through series of traumas (bullying, being an outcast, apart from family, etc.) until I graduated in college so far I'm still in progress of improving myself. Now I got a chance to join a BPO company. It is still my 5th day and I overcame the pressure from making my first 300 calls, is there any chance for socially anxious person like me to thrive in a BPO industry in the long run? EDIT: So its been 4 weeks since I started in the BPO industry, I've made over 1800 calls but still I haven't got a single appointment to my prospects. I've been taking some of your videos into heart, I hope my second month goes well. ❤
300 calls are a feat! Wow you're amazing. For sure, you will thrive. ❤ I sometimes tend to be socially anxious too, but luckily, I was part of a great team. Hope you are too. All the best. 🙏🏼
thank you so much for this vlog mam.. im a newly hired cc agent and im a little nervous for my training.. then i saw your channel and i feel encouraged.. im a mother of four and i really need this job. im eager to be trained..
Im kinda nervous. This is my first time that I was hired for a voice account. Wala pa akong exp. In taking calls. Chat support kasi ako dati , not too good in oral/ verbal. Huhu..im shaking😶
Hi everyone! I just got a job offer for my first CC job and I am really nervous because our training will be on Monday..I hope that I will pass the training until nesting process..Watching all your videos like this really helps me a lot.Thank you so much!
This will be helpful for me because I'll have an upcoming 5-day training for the Market Researcher position and I'm a fresher with no work experience. Hihi Thanks, Call Center Ninja!
Hello! I got hired today and I'm pretty excited and nervous at the same time, but this video is a holy grail for me, all your vids actually. I'm looking forward to the betterment of my skills and what the future holds for me as call center agent. Thanks, Rea!
So glad that I found this video before my training which will start on Monday. I applied for a permanent wfh financial customer service account and now I know what behaviour to avoid. Thank you miss!!
@@MsPau-yr2zs It's good and challenging. It's a virtual trauning and I'm having a hard time to catch some lessons but all in all it's a good experience.
100% Follow Directions, this is crucial. Yes ask questions, but wait till the trainer completes his/her thought, timing is everything... Take notes, I am a huge Note Taker, and I see other's next to me when I'm in Training that just sit there and they don't even seem to be interested but then when we have a quiz or test, they turn to me for the answers, that's not okay. Yes I can help and I am a team player but I'm not going to simply give you the answers. : )
Honestly, I am hesitated, nervous (a little bit) and confused if I still want to apply as a Call Center Agent. But, at least those video clips of yours are helpful. So, I think that I must give it a try. Thank you.
Hi, It's been 2 years now since the last time, I watch some of your tutorials. before, I'm really at that point when I'm about to quit seeking jobs in BPO industry, since I'm just newbie at that time, no experience and worst thing I'm having poor english conversation skills at that time, rejected almost 7 times? But since I did not give up and keep learning, Good to say that finaly I was hired year 2017 and now I already have 1 year experience as retail Customer sales specialist and 1 year experience and counting in healthcare account as a provider consultant or provider services agent. I really likes your video, it really helps alot. Thank you Godbless and keep inspiring people.
Wow! Cool video! THanks! Base on the tone and projection of your voice, I could say that you're used to be with a/your supervisor or you're a friend of a manager or you somewhat mastered this kind of job in some way or the other but above all, one could tell that you're a teacher by degree, I guess. That kind of speaking is very common from those people taking education course. Haha! God bless!
Wow you really tried to analyze who I was in my previous life. Haha 😂 Anyway, I'll save you the guessing. I worked as a lead trainer in the BPO for 7 years, not a teacher per se, but yes I consider myself an educator. 🙂
Hi! im a new subscriber and this was the first video i chose to watch to help me with my new call center career. Thank you for the wisdom in your videos! I’ll be watching them all so i can cope with training and adapt to the call center environment. God bless you call center ninja rea!
Thanks for the tip miss rhea its my first day of training this monday , and im really worried because I know that even though I got hired, I still need to passed the training. You are a big help for us newbies. Godbless 😊
A callcenter job is just something while you find something else. that's the real attitude. nobody makes a career in callcenters. possibly the worst line of work somebody can ever have.
Hi all!!got hired.will start the training on the 22nd of this month..your videos helped me a lot since i was a hands on mother for many yrs and this is my 1st time in bpo.
Noong newbie aq, napakanta nlang aq ng "Kung wla ka ng maintindihan, kung wla ka ng kakapitan, kapit ka sa akin"😂😂😂😂😂😂in a few days, uulit na naman aq sa ganitong process.
Got hired this day. And I'm so nervous bc it's my first time in Bpo industry. I still can't believe that I'll be an Call center agent, I'm not good in oral and written. And even my english grammar. Shocks!!!
Raven Zabb how did it go for you it’s my 2 day I’m kinda sad they where showing us the system we going use I’m overwhelmed I’m shy and I have low self esteem idk if I would do A good job but one thing bout me I work hard and wana do my best
i received an offer in my very first try. 1 day process only via phone call. the hardest part is berlitz and i enjoyed the mock call assesment ☺️😇. if you're still applying i wish u the best and congratzz in advance.!
I wished i saw this video earlier! Such regret that I’ve felt right now. But at the same time still thankful for the experience. Hope i get it next time!
Hi Rea , so I just got recently hired and I’m in my first week of training and honestly the first days were really overwhelming because of the fact that it was to much information and this is my first time working so i am still very afraid of doing things wrong, also I’m a really slow learner and because of that i usually never ask questions to my trainer bc I get scared that I might look stupid in front of my colleagues bc of simple questions that i might have, so I get really frustrated and also makes me feel left behind and dumb. I really don’t know what to do to overcome this :(
It can be overwhelming yes. If you're not yet comfortable asking with the class, then I suggest you ask your trainer maybe during breaktime or after shift. If you don't ask, you will never really know. 🙂 All the best!
Ms. Rea. Thank you Thank you Thank you very much!!!! I just passed my interview today. Lahat ng videos na napanuod ko napaka helpful. Grabe. Most of the sample questions sa interview na encounter ko. Syempre hindi naman po ako nag copy ng answer mo but I was able to make my own answer. Nag role playing pa kami, and sabi ng interviewer, she likes that i say "i do apologize" ... napanuod ko kasi yung how to handle an irate customer - feedback. I will keep watching your videos para naman sa training. And actually kaya dito ako naka comment kasi i was watching this video then biglang tumawag si interviewer. Salamat sayo. More powers! And God bless you more ❤❤❤❤❤
This video helpsme a lot not even in correcting my english grammar but also improving my self more and to boost my self confidence thanks for this video mam ! I got an idea from you
My training will be starting on Nov. 9, I will be watching your videos. I'll get back to this comment after my 3 months fixed term. I'll tell you if I made it or not but I really hope that l'll be able to make it. It's my dream company and job. THANKS A LOT FOR SHARING YOUR KNOWLEDGE. STAY SAFE❤️
Pinanood ko to last year. Nag apply ako then got hired and worked as a CSR for Amazon account. Pero anxiety and stress caved in, iba talaga pag first time mo, it depends naman sa tao if paano niya eh handle yun kaso iba saken. D ako masaya, parang depressed na ako, I tried to talk to my sup, I ended up crying in front of him todo comfort siya sa aken but unfortunately behind my back sinabi rin niya pla sa mga co-worker niya nangyari sa ken, feeling ko pinag chichismisan ako, yung tipong mananalo daw ako ng award sa galing ko daw umarte. And then I quit. You can't heal in the same environment that made you sick. skl :) pls dont judge me :) God bless.
Right after the company sent me message to come over to their recruitment hub to do my job offer i searched immediately to have an idea on how is it like to be when you are already in the job training. Good luck to my first day of training tomorrow 😊 Thankyouuuuuu💕
Thank you ma'am for the tips and advices. I've always watching your channel since i was applying for this industry and now teleperformance called me that this coming Dec 21 next week will be my signing contract . Thanks God and thank you for your channel it helps me a lot that's why i passed all the interviews and assessment.( Sorry for my grammar I'm a newbie in BPO industry)
Thank you so much miss Rhea, you did it very well, I admire you the way you speak, you pronounce, your gesture it seems that all videos you make is very much useful and it would be a big help most esp, to those who are starting to join Call Center Industry and I'm one of those.. keep it up looking more interesting videos from you!
My training's just about to start next month april the 12th. This really helps a lot. Thank you Maam ! Cause of this I kinda got the gist of my personal do's and donts come training time.
Thank you for this! Tonight is my first night as a call center agent for AT&T and I don't have any prior experience. It makes me really anxious. Also, pls reply with tips, anyone? :)
hi everyone, I'm still a trainee in my school this time since we have a subject regarding contact center NCII, and i believe is of great help in nourishing my skill and expertise in speaking and addressing customer service
I'll start my training tomorrow and I am really nervous😭. It's also my first job, to add. So grateful that YT recommend this video. Hope that I'll come back here with positive results soon. ❤
Forget about stats. Just listen , learn every day , make sure you fix the issue or make follow up and tell the customer where they stand. Don't worry , because if you worry , you may quit, if you can be happy, then you stats will show you are happy.
Hoping for more vlogs! You're such a humble person to share everything you know to help newcomers in call center field. May God bless you a lot more in life ateeee! 😄😄😄
I’m here because i will have my first training tomorrow. I am nervous and don’t know exactly what to do. I’m a first timer so yeah i have a lot of worries. Thank you for these tips and Godbless
To be a call center agent is one of my dream job,I mean for a high school graduate like me who wouldn't right?good compensation,(hoping)air conditioned room,not requiring you to stand like 8-10 hrs a day and so on,but I really have a big problem, I don't have self confidence in speaking english.I can read and understand it but speaking is another thing haizt so sad...
@@ReaNinja I was thinking. If I pass the training and I become a regular employee. I wanna treat you to a dinner or something else lmao😂. Cuz ur not just helping me. Almost everyone who watch your video find this helpful
My training will start tomorrow. I'm a shy person. I am really hoping and praying that everything will go smoothly. Thank you so much for your video. I hope I can make it!
hi.. any update? I feel you I'am also a shy type person and really feel nervous when communicating to people.. My training will start tommorow hope ill pass it 🙏
I just got hired last week and my first day of training is by monday! this is my first time handling international account. im soo soo nervous, im afraid in my accent, i know i can construct simple sentences but in written. I've been in a non-voice account for 6mos and.. Wooo! Any suggestions how to improve accent? and be confident in speaking? Thank you Maam! God bless.
I just got a job in a call center honestly this is my first time working in this kind of company your videos help me a lot but think there's some tips that you can give me to improve a little bit more
Hi ms. Rea! can you give me some tips to easily understand what are the customers really talking because of their different accent. Coz I think it maybe so hard for me since i have no experience yet working in BPO's and we're going to start our first day on Monday. Please. Thank you 😇
You'll really just get used to them as you go along and take more calls. Sometimes when you don't understand them, just ask again politely. 😊 Watch more american movies to help you hear the accent more. 😊
Salamat at napanood kotong napaka importanting video nato training ko pa naman bukas at chill na chill lang ako parang wala lang. Salamat sa mga binibigay mung idea at tips. Diko kaya mag english tagalog muna 😅
I just finished my call center initial phone interview and my exam is tomorrow thank you for these videos of yours im really nervous during phone interview because that is my first interview. I hope i get hired after the exam. Im excited!
⭐️ Mistakes happen, but as much as possible, we want to avoid them especially when they can cost us our job. Comment your thoughts below. 💗
Call Center Ninja I love watching you because u give me some idea of the job I desire to have.😃
Call Center Ninja I feel the hard time to answer about..tell me about yourself? Can u help me?
@@carlvincent2038 Thanks for watching Carl! Appreciate it. 💗😄
@@carlvincent2038 This video might help. czcams.com/video/qkojtRjsreI/video.html thank you!
@Call Center Ninja Does everyone get paid on their call center training? If so, by how much? Is it the same as your pay (when you're on the floor) eventually?
Im a call center agent for almost 3 years now. I still get nervous on every call. I don’t know how to deliver my thoughts and aways get detractors on my survey. However from rate 1-10 on my english skill I can say 4 atleast. For me, i improved a lot. But i envy those people who can speak well even its their first time in bpo company. For those who are first timers, don’t give up guys.
Pit Pit thank you
This motivates apply and get hired for a seasonal account and even that was just a month damn got me nervous all the time haha
Thank you ♥️
Hi im on training :( wish me luck
Christine where are you from
•Follow even the simplest instructions.
•To work in the pre-employment requierments as soon as posible.
•Not having to much fun.
•To ask many questions.
•To take the training seriously.
•To spare.
•To star with begginer mind.
Thanks. Useful advices!.
Is not taking training seriously**
I'm a fresh graduate and have no work experience, been through some rejections already on my job hunting days. More than a week ago, I was just watching your interview tips and now here I am, I got in and tomorrow will be the start of my training! 💖😭 I prayed so hard for this, you're such a blessing. I'm so grateful and I'll do my best to keep this up. Thank you very much!
Going to do all I can not to lose this opportunity, to stay positive. Pray and have faith. 🥰
Happy for you. 🙏🏼❤
@@ReaNinja oh myy, thank youuuu, may God bless you more. 💗💋
How are you now?
@@christinekey6079 hey there! I'm now a regular employee in the same company working for 9 months! Surely looking back, the start wasn't easy but with God's guidance I've got through all it. Prayers and Trust. Don't be afraid of rejections as it opens new doors and it draws you to better opportunities! Doing good as I am able to provide for myself and my family even at these hard times. Thanks for asking by the way, it reminded me on how I started 😊 and appreciate what I have now even more. Hoping you guys are safe, Godbless you and your family. ❤
@@shyleymorales3934 i feel hopeless honestly its my first week and im not doing any good. Thanks for answering btw im very happy for you. Im near to giving up but your answer made me smile and give some comfort. I love you im just so sad right now
I just got hired and we have a 6 week training and i'm so nervous. This is so helpful.
Congrats Michelle! :) It's normal to be nervous. I'm glad you find the video helpful. Good luck on your training.
+Michelle Diaz Where did you get hired?
- cristinaplays yes, thanks for asking
Michelle Diaz lmao
Michelle Diaz he asked where
Here's a tip some people not like / appreciate, but still really important: NEVER work faster / better than the stated call targets. Just do your job well, but don't overdo it.
Why?
Rea, can you have a video about how to overcome anxiety or nervousness during training. Thank you. I always watch your videos becoz it really helps me to be awared of what I should and shouldn't do during training. Thank you.
Good suggestion. Yes i will add to my list. Thank you Mark! 🙂
My training starts tomorrow. I'm lucky that I crossed this video while scrolling down. Thanks for this Ms. Rea! :)
Welcome, Luzille ❤ Happy to know you found my channel. Good luck sa training! 😊
She gave us what we needed. Tips, infos and even possible reso. Please don't skipped the ads as a simple gestures. Hahaha Btw Ate Rea, been a silent fan for about a year na po.
Aww thanks Joy. 😊❤
Honestly charisma is almost a must. Its hard to be mad at someone you like.
I'm on a 3-week training as CSR. This is truly helpful. Thank you, call center ninja! ❤ Hope I could pass all the tests. 😘
You're welcome, Ainie! Glad to help. Good luck on your training. 😊🙏
3 week? Bat ang tagal?
Hi Ms. Rea I just wanna thank you for creating helpful videos. I'll start my training on june 3. I failed a lot of interviews before and then I start to study and everytime I watch your videos I always take down notes for me to remember your tips and then from time to time my speaking skills were enhanced. You help me a lot! God bless to you ❤
Happy to hear that! Congrats Luchi and wish you all the best with your career. ❤🤗
Im hired because of your help, I watched all your videos specially on interviews , thank you so much 😘
So happy to hear that. ❤ Congrats Verlaine and all the best on your new job. 🙂🙂
Thank you for the tips. I am in training for a sales position in a call center and I'm just starting my 2nd week. My only problem is help with speech, knowing what to say and when so that I have a great call flow.
Hi! My training would start in 2 hours. And I'm really nervous right now. I searched for call center training tips and it led me to your video. This would be really helpful for me. I hope I won't get too nervous later. 😭
All the best ❤🙏🏼
Any update po? How are you doing now with your job? 🥺 Im starting next week and im really nervooous.
I'm starting my customer representative training TOMORROW and I feel like i'd be okay but i'm still a little nervous looking around for tips and stuff, found this video and its helped, thank you so much, subbed
Hey, so I've been battling my shyness towards people for over 8 years through series of traumas (bullying, being an outcast, apart from family, etc.) until I graduated in college so far I'm still in progress of improving myself. Now I got a chance to join a BPO company. It is still my 5th day and I overcame the pressure from making my first 300 calls, is there any chance for socially anxious person like me to thrive in a BPO industry in the long run?
EDIT: So its been 4 weeks since I started in the BPO industry, I've made over 1800 calls but still I haven't got a single appointment to my prospects. I've been taking some of your videos into heart, I hope my second month goes well. ❤
300 calls are a feat! Wow you're amazing. For sure, you will thrive. ❤ I sometimes tend to be socially anxious too, but luckily, I was part of a great team. Hope you are too. All the best. 🙏🏼
@@ReaNinja Thank you for your support! 😁❤
SAME HERE!!
thank you so much for this vlog mam.. im a newly hired cc agent and im a little nervous for my training.. then i saw your channel and i feel encouraged.. im a mother of four and i really need this job. im eager to be trained..
Welcome. Glad to know my channel helped. ❤
I just got hired by the BPO and I'm excited and nervous at the same time I hope I could survive the training process and would learn everything.
I just want to tell you that you really helped me a lot to pass those interviews and assesment luckily, i got my J.O! thank you so much ❤️
Congrats!! Happy to know ❤
Im kinda nervous. This is my first time that I was hired for a voice account. Wala pa akong exp. In taking calls. Chat support kasi ako dati , not too good in oral/ verbal. Huhu..im shaking😶
Normal lang sa simula na kabahan. Just take it one day at a time.
Hi everyone! I just got a job offer for my first CC job and I am really nervous because our training will be on Monday..I hope that I will pass the training until nesting process..Watching all your videos like this really helps me a lot.Thank you so much!
This is very true, I always share my experience with those aspiring call center agents so they will not be cultured shocked once in. :)
This will be helpful for me because I'll have an upcoming 5-day training for the Market Researcher position and I'm a fresher with no work experience. Hihi Thanks, Call Center Ninja!
Muted Cookie You're welcome! :) Good luck on your training and wish you all the best. 💗 Ps. Thanks for watching.
Hello! I got hired today and I'm pretty excited and nervous at the same time, but this video is a holy grail for me, all your vids actually. I'm looking forward to the betterment of my skills and what the future holds for me as call center agent. Thanks, Rea!
Amazing to hear that. Wish you all the best in your career and thanks for watching! ❤🙏🏼
@@ReaNinja Will certainly recommend your channel to every aspiring call center agents. More power! 💖
So glad that I found this video before my training which will start on Monday. I applied for a permanent wfh financial customer service account and now I know what behaviour to avoid. Thank you miss!!
Happy to help ❤ all the best 🙂
Glad I stumbled on this vid, I just remembered that the recruitment officer told me to sketch my home address. I failed to do that. 😬
Is it drawing? 🤧
@@pearlyndelen9889 (2)
This is what I'm looking for. I got hired yesterday and we will start our training on 24th of this Month. Thank you, Rea. ❤️
Happy to know!! ❤ congrats Shai 😊
Hows ur training ?
Hows your training?
@@MsPau-yr2zs It's good and challenging. It's a virtual trauning and I'm having a hard time to catch some lessons but all in all it's a good experience.
100% Follow Directions, this is crucial. Yes ask questions, but wait till the trainer completes his/her thought, timing is everything... Take notes, I am a huge Note Taker, and I see other's next to me when I'm in Training that just sit there and they don't even seem to be interested but then when we have a quiz or test, they turn to me for the answers, that's not okay. Yes I can help and I am a team player but I'm not going to simply give you the answers. : )
I just got hired and I start my 2 week training on the 21st
this would help mam. my training will be on monday . thanks a lot . All of your viewers would cherished each of your videos coz it was very helpful. 😊
Aww thank you too! Means a lot to me. 💗 Good luck on your training and all the best. 🙏
Honestly, I am hesitated, nervous (a little bit) and confused if I still want to apply as a Call Center Agent. But, at least those video clips of yours are helpful. So, I think that I must give it a try. Thank you.
No harm in trying. 🙂
I got hired!! Thank you so much .
Your videos have been pretty useful for me !
Congrats Paola! Glad to know my videos helped. ❤
Hi, It's been 2 years now since the last time, I watch some of your tutorials. before, I'm really at that point when I'm about to quit seeking jobs in BPO industry, since I'm just newbie at that time, no experience and worst thing I'm having poor english conversation skills at that time, rejected almost 7 times? But since I did not give up and keep learning, Good to say that finaly I was hired year 2017 and now I already have 1 year experience as retail Customer sales specialist and 1 year experience and counting in healthcare account as a provider consultant or provider services agent. I really likes your video, it really helps alot. Thank you Godbless and keep inspiring people.
Wow im happy for you! Glad to know that my videos help ❤️
I am probably going to be a call center Trainer and your content is so genuine and obvious to be kept under consideration...
Simply Suberb Ninja 🤗
Thank you! That means a lot to me. 💗 Next year, I'm also going to make content for aspiring trainers. 🙂
Wow! Cool video!
THanks!
Base on the tone and projection of your voice, I could say that you're used to be with a/your supervisor or you're a friend of a manager or you somewhat mastered this kind of job in some way or the other but above all, one could tell that you're a teacher by degree, I guess. That kind of speaking is very common from those people taking education course. Haha!
God bless!
Wow you really tried to analyze who I was in my previous life. Haha 😂 Anyway, I'll save you the guessing. I worked as a lead trainer in the BPO for 7 years, not a teacher per se, but yes I consider myself an educator. 🙂
helps me calm my nerves. Tomorrow is my first training. I'm so nervous right now.
How are u now?
Hi! im a new subscriber and this was the first video i chose to watch to help me with my new call center career. Thank you for the wisdom in your videos! I’ll be watching them all so i can cope with training and adapt to the call center environment. God bless you call center ninja rea!
Thanks for subscribing Anette! All the best with your career. ❤
Thanks for the tip miss rhea its my first day of training this monday , and im really worried because I know that even though I got hired, I still need to passed the training. You are a big help for us newbies. Godbless 😊
Happy to help! 💗 Good luck on your training, Mj. Go for it. Kaya mo yan. 😊
omg same!
I worked at United health care call center before now got interview at US BANK collection im so nervous , all over again
Number 1 Mistake: Making your work/job the least priority, the famous line "I applied here for experience only" #WRONGMENTALITY
Lol, Dont be a corporate slave. Its not wrong to have bigger plans for yourself. Every hour of your waking life is a learning experience.
A callcenter job is just something while you find something else. that's the real attitude. nobody makes a career in callcenters. possibly the worst line of work somebody can ever have.
Thank you for the ideas.
This video is very helpful for the 1st time people who wants to work in a BPO company.
God Bless
Tomorrow is my first training. This really helps because I always ask questions.
Asking questions really helps!!
Hi all!!got hired.will start the training on the 22nd of this month..your videos helped me a lot since i was a hands on mother for many yrs and this is my 1st time in bpo.
Congrats Mj! Happy for you ❤ Glad to know my videos helped.
@@ReaNinja yup your videos are so inspiring and motivating..thanks alot and more power😍😍
I'm happy to know that. ❤🙏
Hala same here hahaha sa 22 start ng samin ^___^
Thank you so much for the tips. I really appreciate it and be blessed...
Noong newbie aq, napakanta nlang aq ng "Kung wla ka ng maintindihan, kung wla ka ng kakapitan, kapit ka sa akin"😂😂😂😂😂😂in a few days, uulit na naman aq sa ganitong process.
Taking it lightly like what you're doing eases the worries and pressure. 😂😅
Got hired this day. And I'm so nervous bc it's my first time in Bpo industry. I still can't believe that I'll be an Call center agent, I'm not good in oral and written. And even my english grammar. Shocks!!!
Any update? Im now at my nesting. Its also my first time in bpo industry
Raven Zabb how did it go for you it’s my 2 day I’m kinda sad they where showing us the system we going use I’m overwhelmed I’m shy and I have low self esteem idk if I would do
A good job but one thing bout me I work hard and wana do my best
can you tell us about it? last day i got hired and next week will be my 1st day training and I'm so nervous cause like you my English sucks! huhu
How are you now?
@@ytemesongaming3214 if you want to enhance your english skills you should read books or watch some english movies.
i received an offer in my very first try. 1 day process only via phone call. the hardest part is berlitz and i enjoyed the mock call assesment ☺️😇. if you're still applying i wish u the best and congratzz in advance.!
I wished i saw this video earlier! Such regret that I’ve felt right now. But at the same time still thankful for the experience. Hope i get it next time!
Aww, that's fine. There's always next time. Good luck on your next application. ❤
I just started the training last week, now its may PST training day 8th. Thank you for all the info, it will help me so much.
Hi Rea, your channel inspired me to create more videos about 🙂
✔️ Call Center
✔️ BPO
✔️ Interview Tips
For me that is very kindness and humbly she shows very well i noted that experience as fast as I saw thanks to you and so many bless
Hi Rea , so I just got recently hired and I’m in my first week of training and honestly the first days were really overwhelming because of the fact that it was to much information and this is my first time working so i am still very afraid of doing things wrong, also I’m a really slow learner and because of that i usually never ask questions to my trainer bc I get scared that I might look stupid in front of my colleagues bc of simple questions that i might have, so I get really frustrated and also makes me feel left behind and dumb. I really don’t know what to do to overcome this :(
It can be overwhelming yes. If you're not yet comfortable asking with the class, then I suggest you ask your trainer maybe during breaktime or after shift. If you don't ask, you will never really know. 🙂 All the best!
Rea Ninja
Alright, I’ll try to apply this from now on, I’ll let you know how it goes. thanks a lot :)
After watching this video I decided to complete my requirements tomorrow lol thanks for this video Ms Rhea
What are the requirements po?
I just got hired as a bilingual tech support associate. I start training in 2 weeks. This helps sooo much!
Ms. Rea. Thank you Thank you Thank you very much!!!! I just passed my interview today. Lahat ng videos na napanuod ko napaka helpful. Grabe. Most of the sample questions sa interview na encounter ko. Syempre hindi naman po ako nag copy ng answer mo but I was able to make my own answer. Nag role playing pa kami, and sabi ng interviewer, she likes that i say "i do apologize" ... napanuod ko kasi yung how to handle an irate customer - feedback.
I will keep watching your videos para naman sa training.
And actually kaya dito ako naka comment kasi i was watching this video then biglang tumawag si interviewer.
Salamat sayo. More powers! And God bless you more ❤❤❤❤❤
Awww so happy for you!!! 🤗❤ Congrats and I'm so glad that my videos helped you sa interview. 🙏🏼
I am having an interview tomorrow for a call center :) I love your channel
Thank you! Good luck on your interview tomorrow. 💞
A newbie here! This is so helpful. ❤️ I'll start my training on Monday. Please pray for me 🙏
So how is it going
This video helpsme a lot not even in correcting my english grammar but also improving my self more and to boost my self confidence thanks for this video mam ! I got an idea from you
My training will be starting on Nov. 9, I will be watching your videos. I'll get back to this comment after my 3 months fixed term. I'll tell you if I made it or not but I really hope that l'll be able to make it. It's my dream company and job. THANKS A LOT FOR SHARING YOUR KNOWLEDGE. STAY SAFE❤️
I just got hired yesterday and my training will be on the 17th of september. Thank you so much Miss Rhea.
Congrats ❤ happy for you!
Pinanood ko to last year. Nag apply ako then got hired and worked as a CSR for Amazon account. Pero anxiety and stress caved in, iba talaga pag first time mo, it depends naman sa tao if paano niya eh handle yun kaso iba saken. D ako masaya, parang depressed na ako, I tried to talk to my sup, I ended up crying in front of him todo comfort siya sa aken but unfortunately behind my back sinabi rin niya pla sa mga co-worker niya nangyari sa ken, feeling ko pinag chichismisan ako, yung tipong mananalo daw ako ng award sa galing ko daw umarte. And then I quit. You can't heal in the same environment that made you sick. skl :) pls dont judge me :) God bless.
Good for you for leaving an environment that doesn't serve you. Hope you feel better now and are in a good place. ❤️
I feel like my english is bad after watching this😂 I really need to learn alot from you Ms. Rea.
Practice makes progress. Go for it. 😊❤
Right after the company sent me message to come over to their recruitment hub to do my job offer i searched immediately to have an idea on how is it like to be when you are already in the job training.
Good luck to my first day of training tomorrow 😊
Thankyouuuuuu💕
I'll be starting on Oct.4 with my first day of training. So, I thank you for this. Really helps!🖒 wish me luck. Ehehe
Godblessyou
You're welcome, Joel. Congrats and good luck on your training. 😃🙏
rea thank you so much for all the videos you have I got hired last October 20, 2020
keep on motivating others!!!
Congrats Janella ❤
Just found your channel, im on 6th day on training and you earned a new subscribe😊😊
black lotus Thanks for subscribing! Appreciate it. 🙏 All the best to you on your training. 😃
Call Center Ninja geez, thanks
Thank you ma'am for the tips and advices. I've always watching your channel since i was applying for this industry and now teleperformance called me that this coming Dec 21 next week will be my signing contract . Thanks God and thank you for your channel it helps me a lot that's why i passed all the interviews and assessment.( Sorry for my grammar I'm a newbie in BPO industry)
Happy for you 💗
Thank you so much miss Rhea, you did it very well, I admire you the way you speak, you pronounce, your gesture it seems that all videos you make is very much useful and it would be a big help most esp, to those who are starting to join Call Center Industry and I'm one of those.. keep it up looking more interesting videos from you!
Glad to know that my videos help ❤️ all the best!
I'm starting my training from today and i'm so nervous bc I am a newbie & my pronunciation is not that good.. This was helpful, thank-you
You're welcome! All the best on your training. 🙏
How are you?
00000000000000000lllll
My training's just about to start next month april the 12th. This really helps a lot. Thank you Maam ! Cause of this I kinda got the gist of my personal do's and donts come training time.
This is really helpfull for me as a trainee right now.thank you.
Thank you for this! Tonight is my first night as a call center agent for AT&T and I don't have any prior experience. It makes me really anxious. Also, pls reply with tips, anyone? :)
You're welcome Jerico. 😊 Good luck on your training. ❤
How is it going
hi everyone,
I'm still a trainee in my school this time since we have a subject regarding contact center NCII, and i believe is of great help in nourishing my skill and expertise in speaking and addressing customer service
I'll start my training tomorrow and I am really nervous😭. It's also my first job, to add. So grateful that YT recommend this video. Hope that I'll come back here with positive results soon. ❤
All the best ❤️
Any update about your training sis Tricia??
this is actually applicable on other fields as well. #4 and not being punctual are the most common.
Forget about stats. Just listen , learn every day , make sure you fix the issue or make follow up and tell the customer where they stand. Don't worry , because if you worry , you may quit, if you can be happy, then you stats will show you are happy.
Hoping for more vlogs! You're such a humble person to share everything you know to help newcomers in call center field. May God bless you a lot more in life ateeee! 😄😄😄
Thanks for your kind words, Cielo. 🙏 Yes I will continue making videos. All the best to you. 💗
Girl, your dog whimpering had my dog getting so sad 😭🥺 please cuddle him/her in the next video so I can hear your advice
Aww they were downstairs when I filmed ❤
Watching this video because my first day of training starts tomorrow. Good luck to me! 🙏
I just watched one of your videos, I just got hired today. And training will start tomorrow!
Always watching your videos and it really helps me a lot. Thank you so much Ms.Rea 😊 waiting for some new videos from you to watch.
I’m here because i will have my first training tomorrow. I am nervous and don’t know exactly what to do. I’m a first timer so yeah i have a lot of worries. Thank you for these tips and Godbless
thankyou for your videos. got my J.O yesterday
To be a call center agent is one of my dream job,I mean for a high school graduate like me who wouldn't right?good compensation,(hoping)air conditioned room,not requiring you to stand like 8-10 hrs a day and so on,but I really have a big problem, I don't have self confidence in speaking english.I can read and understand it but speaking is another thing haizt so sad...
Thank you so much for the tips. It will help me because next week will be my training in TP.
Ms Rea. I will keep this in my mind because I just started to my first job which is a callcenter agent. Monday is my start of training.
Good to know! :) Good luck on your training!
@@ReaNinja I was thinking. If I pass the training and I become a regular employee. I wanna treat you to a dinner or something else lmao😂. Cuz ur not just helping me. Almost everyone who watch your video find this helpful
Haha thats so sweet of you. Thank you. 😊 Knowing that I've helped you and others really makes me happy and fulfilled. 💕
@@ReaNinja no Thankyou for making this video. I hope I can meet you personally someday. So I can thankyou personally from my heart.
We never know! Hope to meet you one day too. 🙂
I will start watching all your videos now, since i dont have work for awhile. I'm planning to apply homebased work. This will give me tips.
My training will start tomorrow. I'm a shy person. I am really hoping and praying that everything will go smoothly. Thank you so much for your video. I hope I can make it!
All the best ;)
I’m in the same boat good luck
any update?
hi.. any update? I feel you I'am also a shy type person and really feel nervous when communicating to people.. My training will start tommorow hope ill pass it 🙏
I just got hired last week and my first day of training is by monday! this is my first time handling international account. im soo soo nervous, im afraid in my accent, i know i can construct simple sentences but in written. I've been in a non-voice account for 6mos and.. Wooo! Any suggestions how to improve accent? and be confident in speaking? Thank you Maam! God bless.
Here's a video czcams.com/video/_KjK8hvCVkw/video.html good luck kim and congrats! 😊❤
Neutral accent: czcams.com/video/67AiVenzMZg/video.html
Thanks Ms. Rea!! So much help, your videos help me a lot.
Thank you for the tips and infos. my first day of training is on tuesday. Im very nervous.
Step 1:
Remind yourself that you're a person. Cause people treat call reps like trash. And thats back, to back
I just got a job in a call center honestly this is my first time working in this kind of company your videos help me a lot but think there's some tips that you can give me to improve a little bit more
I have over 100 videos now. 😊 You may check the video playlists in my home page. ❤
@@ReaNinja thanks I'll check them
I just got hired at concentrix .. thanks this video will help me a lot.
Congrats!! ❤ Thanks for watching. 🙏
Thanks! And still learning! Hope to learn more
Welcome and thanks for watching. 😃
Tomorrow I'm starting my training , im so happy that I came across your channel 😊
I'm happy you're here too. Thanks for watching and all the best in your training. 😄💗
Hi ms. Rea! can you give me some tips to easily understand what are the customers really talking because of their different accent. Coz I think it maybe so hard for me since i have no experience yet working in BPO's and we're going to start our first day on Monday. Please. Thank you 😇
You'll really just get used to them as you go along and take more calls. Sometimes when you don't understand them, just ask again politely. 😊 Watch more american movies to help you hear the accent more. 😊
Salamat at napanood kotong napaka importanting video nato training ko pa naman bukas at chill na chill lang ako parang wala lang. Salamat sa mga binibigay mung idea at tips. Diko kaya mag english tagalog muna 😅
I passed the versant and behavioral. Nag rerequirements na ako ngayon. Salamat sayo Maam. God bless you
I just finished my call center initial phone interview and my exam is tomorrow thank you for these videos of yours im really nervous during phone interview because that is my first interview. I hope i get hired after the exam. Im excited!
All the best ❤️
Any updates loisa?
Thank you! My training starts on monday 😊
Me too