£290 A MONTH | 2018 RANGE ROVER | DEALER REFUSES TO HONOUR DEAL!!! PT 2
Vložit
- čas přidán 14. 05. 2024
- UPDATE video on Marshall dealership refusing to sell me the Range Rover, which I had agreed a deal and paid a deposit on. If you haven't seen part 1, click the link below!
Part 1 | • £290 A MONTH | 2018 RA...
SOCIAL MEDIA LINKS
Buysellcars TV:
Instagram - / buysellcarstv
TikTok - / buysellcarstv
I wouldn't buy it from them at any price at this point. You'll be back dealing with the same people when stuff breaks. And it's a Range Rover, so that's inevitable...
😂😂😂😂
As part of Marshall group, could he deal with another one of their garages?
Agreed 100%
If you look up previous ads it was advertised on
09 Sept 21 for 75k
05 Feb 24 for £38.5K
07 Feb 24 for £ 38.1k
16 Feb 24 for 42.8k
6 Mar 24 for 40.9k
13 Mar 24 for £30.990
So obviously a genuine mistake on there end and there t&c's covers pricing errors. Personally I wouldn touch the 3.0... 4.4 sdv8 only one to have
Good bit of research
Crap engine, you’re not going to win anyway on this one.
The cynic in me says that rather than an error, the drop to 30K was intentional to see if they could find a buyer at any price for a car that was not getting any interest. Then when you have a buyer committed, drop a price rise on his toes, you never know, you might just get it, or if not cross-sell him or her another car you have in stock. It would be interesting to see what the monthly depreciation of the car was indicated in Glass's Guide during that period. When I was in car sales we had to keep a very careful eye on the monthly drop in values to ensure that we did not end up having to sell a car for less than we paid for it. The problem is proving that narrative. I say demand as much compo as you can and walk.
How is one able to know this information? 🤔
@@waleso6508 I use a app called total car check
Just leave it. You probably had a lucky escape having not bought a Range Rover
The price you negotiated and they AGREED TO (£30.5k) IS NOT a pricing error, that 2.5 clause references a typo i.e. if a car is advertised at £3050 instead of £30500 then it gives them the opportunity to cancel the sale as it was a clear and obvious mistake, in your case though they had plenty of opportunity to realise the asking price was incorrect (in their opinion) so when the deal was done at £30.5k for me it’s a binding contract.
If you don’t know what you’re talking about then do us all a favour and stop chatting shit.
You'd be wrong.
A purchase order is NOT a binding contract. A pricing error is anything they declare as a "pricing error". If they put a car up for £15,000 then realise actually it should be up for £16,500, they'd be within their rights to cancel. Would they for a £1,500 difference? Probably not.
For a £9,000 difference I guarantee you almost any car dealer would cancel the deal, there's no legal obligation at this point. If you're suggesting it works his way - then if he pulled out of the deal, they would have the right to pursue him for £30k since he didn't buy the car... when has any car dealer done that?
I'm all for fairness but going through lawyers and considering spending hundreds or even £1k+ for something that isn't going to change is just a huge waste of his own time and even more of his money. They have no obligation to move on the price.
They'd have NO Right to reclaim it, if they sold it to him, he picked up the car and drove away, then when he got home they called him and said "actually it was £39k not £30k... can you pay us an extra £9,000?". The car is still in their possession. No full settlement figure has been exchanged yet.
His "Credit rating" point is moot. A single hard search will barely affect your score, it might drop a handful of "points" and then go back up again. It's only many hard searches in a short space of time negatively affecting your credit score as it would appear you are reliant or desperate for credit. A single "hard search" conducted as a result of the finance application is not something he should be bringing up every time as if it's contributed a massive loss to him.
@@thefiestaguy8831 What does the contract say about the order being final?
I think that they should meet you half way and give you a couple of free services,the longer it carrys on the more bad publicity they're getting.
A big dealership group like that will have a good legal team in house or contracted. I’d get the deposit back, try and get the finance hard search removed from your credit score and get them to pay towards your missed earnings or maybe go the no win no fee route for that
IMO, its time to move on. You are not going to get the car for the price you want and are wasting energy for no reason now. You signed their 'contract' which had the clause they've used so it wont come to anything. You reference three people not noticing a pricing error but the reality is that its likely one person who got it wrong. Upwards and onwards.
I agree. Though I think there is a principal if he’s willing to move it forward, hold them to account
@@BandsFrewTim There is nothing to hold accountable, someone made a mistake. They gave notice of their right to cancel and that's that. If it was the other way around and the customer cancelled, the dealer would just move on even when they've lost money providing that reasonable notice and grounds for cancellation were provided.
It also gets views 😅
They made a mistake on the pricing. You just want to benefit from that mistake. You just want to benefit from that mistake. Move on. You’re just digging your own hole the more you go on.
It baffles me that the clause is actually legal (I don't know if it is or not). There is no way to prove whether a company has actually accident undervalued/mispriced the car or not which means they could pull out of ANY sale if the market changes or they believe a customer wants a vehicle so much that they could actually charge more for it! As stated, THREE whole employees did not notice and one even stated that it was competitively priced. In my opinion they either realised it was underpriced too late or realised that because another dealer wanted a car that bad that they could increase the price. All very fishy and I certainly won't be buying any vehicles from Marshall because of it.
Is “price” defined in the T&Cs or is an alternative term used? It could be that price is undefined and could refer to something else (eg an advertised price) and the Contract has a defined term for the agreed price (eg Cost).
Range rovers are not cool anymore. Yes they are nice looking and nice to drive but have such a poor reputation now.
I work in UK law enforcement.
Easiest cars to steal and most commonly stolen cars too.
@@thefiestaguy8831 yeh we know
Thanks for the update
You can't force them to sell it to you. At best you can get some compensation for your time and money spent to go see it. It's a shame but that's life.
I agree, I am still waiting to hear back from them on that.
Walk Away its going to cost you!
This video is dragging on only for views and likes. First video said will be getting legal advice but don’t and instead ask viewers opinions. Second video, still saying getting legal advice but clearly don’t and still asking viewers for guidance! This was a clear cut case, was let down by a dealer after paying a deposit, simplest solution is get legal advice and take appropriate action but no, just like the first video, this is dragging with no solution. This is only for views and likes and nothing else.
Spot on.
I CBA to watch either video fully, but the gist from comments seems to be this guy spotted a bargain, suspected it was an error, but decided to chance it.
Dealership noticed the error just in time, but not before a deposit was paid, and evoked a LEGAL (?) clause in the contract to terminate the sale.
Not sure if it's covered in the vids, but I bet the dealership notified the guy on the mistake, and tested the water to see if he was still interested at the correct price.
Section 2.5(d) is usually in place for the event that the vehicle is advertised at the incorrect price and you’d purchase the car without human interaction (e.g through a click and pay online service).
The fact that the price was negotiated (and changed) in person means section 2.5(d) is unlikely to hold weight and they probably realise that or they’d have just sent you your £500 back and referenced the t&c’s.
You purchased the car at the negotiated price, not the advertised price so the only error is in their poor negotiation 😂
That’s a good point!
This is my stance as well, you didn't purchase it until you were in the showroom and actually negotiated a discount on the advertised price.
I’d also contact the ombudsman and let the dealership know you’ve done so, free if you do it yourself so saves on a solicitor.
Also my interpretation
GFV looked ambitious on the original finance quote IIRC which contributed to the low monthlies. Perhaps this is the bit they’re having sellers remorse over?
What does the contract say about the order being final?
The T’s and C’s seem to end this dispute sadly, but good on you for fighting your corner 💪
I think that you need to review ALL the comments made in respect of your last video where several very valid points of law were made (there’s no point in setting them all out here again ).
I’m afraid that you are now finding out that several comments made on your last video (many of which you indicated you liked or loved) to the effect that it was a simple, straightforward breach of contract and that you had a cast iron case were misconceived. This is by no means a straightforward case, for example you have now found (anticipated by many of the earlier commentators) provisions in the written terms allowing the seller to withdraw.
You need to step back and perform for yourself a very careful analysis of the pros and cons of taking this any further. If you are not careful you may well end up still not getting the car at the price you want but having a hefty lawyer’s bill to settle out of your own pocket. Good luck on making the right decision, my friend.
What does the contract say about the order being final?
Well done for persisting. Looking at the comments below we seem to have a lot of Arm Chair solicitors. I hope you get it resolved.
The same group had a former demonstrator Defender advertised at just over £84k in Feb, and now its below £70k.
If i wait a few more months do you think it will be in my budget? 😁
Thanks for sharing your experience with this dealership I enjoyed the videos very much.
Sometimes in life you just need to walk away and put it down to a bad experience. The lawers fees will most likely cost you plenty of money time and stress .
Get your deposit back se if they can give you a couple of hundred quid for your time and have nothing more to do with them. Real shame about the Hard credit application sometimes these rings get forgotten by people but it’s not the end of the world .
Move on bad experience. Best of luck 🤞
Out of interest what is the name of the finance company that gave you the quote ?
Did you sell that old Ford family you bought recently btw?
I was in the job and come across this issues but was in the 80' but your first point of call is the office of fair trading, because they have to sell the car as advertised and contacted to you back in the day. Office of fair trading will tell you and also tell them what should happen
As its a PCP can the finance company help? I have no idea if they can, just a suggestion.
Imo, don’t think I would buy from Marshall Derby if you’ve been in dispute with them, doubt they’d look after you if car needs any warranty work!
I bought a Jag from Arsehalls a few years ago. On collection day, they attempted to get out of the full tank of fuel and 2 new tyres that had been agreed, saying it was a mistake and they were not making any money out of the sale. Not the same league as your situation but not behaviour you would expect from a main dealer.
As a former sales manager I had a similar experience with a customer the car was priced in error below its stand in value customer lost in court and had to pay their own legal expenses my advice would be to get your deposit and expenses covered and move on your very unlikely to win this case because as long as the mistake wasn’t miss leading or fraudulent you have no case both parties have a right of withdraw it unfortunate it happened but I think you are wasting your time and money chasing this vehicle
You are correct in that a price placed in front of a car is in contract terms is an "invitation to treat"
You the seller do not have to sell at that price and any potential buyer cannot insist you sell at that price. However, if a potential buyer makes an offer, say for the price on the board and you accept that offer and the buyer promises to pay and better still pays you a deposit that you accept then a contract has been established. If you fail to deliver your part of the contract, as seems to be the case in this video, then you the seller are in breach of contract. The buyer can then sue for the mitigated cost he has incurred to arrive at a postion they would have been in had the breach not occurred. In the case of the video the seller simply refunding the deposit to the buyer does not restore the loss of bargain this breach caused
This is contract law 101
Whats makes this different is that the Range Rover market is down due to high insurance and thefts, so the argument that you took advantage of a deliberate pricing error does not apply, and three employees were involved and a deal was made. if your in the profession of used car sales , then I would expect three people and other staff at the dealer to flag up the error. I think you could go to Trading Standards for advise as the price was mentioned for several different occasions and it not like it was bought online as some pricing error occur on lower value items which the retailer can outright refuse to honour and no trainee staff involved neither. Dealer should be desperate to get Range Rovers off their books and glad to clear their forecourts of them
Let him go through his solicitors, he will loose in court 😂
@@ericwilcock2261 What does the contract say about the order being final?
Same thing happened to me with Arnold Clark,they underpriced an E Class at one of their Mercedes branches by £3k,they honoured the deal so I was delighted at the outcome
You’re really giving off desperate sour grapes vibes by getting solicitors involved. They priced it incorrectly and should repay your expenses and offer you something additionally out of goodwill. It’s highly unlikely they’re going to sell you the car £10k less than it’s worth, so I’d just move on with my life. Happens all the time, and next time you spot a bargain… buy it cash! 😂
If you can prove it wa ent a pricing error, such as adverts for similar car at similar prices, I'd think up to 10% higher then breach of contract is possible, but it would only really get you compensation for your loses, not the car.
Let it go even if you got the car for 30k you would always be sitting in it thinking about the hassle but screw them for every other penny you can get!
Contact the finance company may be the same 1 they use, they can apply a lot of pressure to the dealer I had to do the same when a dealer didn't want to repair my car 2 months after buying it sure enough the threat from the finance company soon had my car in for repair and a courtesy car for the duration.
T&C's don't supercede Consumer Rights Legislation. There are specific rules about honouring and advertised price. Not sure if it applies in this instance. Howeve, The time and cost of taking legal action would make this car not worth it, in my opinion. That's the decision you'll have to weigh up
Don't have any faith they will compensate you fairly but maybe time to start negotiating how much they compensate you so you're not at any financial lost. At least a days wage as a minimum will be a good start considering that value can be determined.
Unfair contract terms act?
Brother… I know the basics…
Leave it, if they are prepared to cover you cost or provide some compensation take it. It’s poor conduct, but it is at their discretion to adhere to that agreed price, their t & c’s protect them on this occasion.
the ceramic coating scam!!!
Really like your video and I wish you well in trying to get what your where promised. Car prices and used car prices will corrode the used car market because of COVID and the finally realisation that cars where being sold at inflated prices is now catching up with dealers as they can’t sell them. Next thing will be further down the line a shit load of high mileage used cars because people can’t afford to exchange. I would cut your losses and buy another more reliable vehicle, if it’s a JLR is will only break down. My new discovery blew itself up after 10 months and was brand new.
Yep i agree you should have done a transfer that day deal would have been done instead of pcp etc .I reckon they didn.t want the deal as you were sorting your own finance out hence they would not get a kick back in commission
I think you should go down the auction route, you can still find an car auction that has a Rang Rover with the spec you want. Good Luck
As per my last comment on PT1, no retailer as to sell you anything at any price, the t + c's cover them, basically these should be read before signing anything, nobody ever does. You will lose more money chasing that car, either accept there offer at 39k, or get your deposit and compensation they have offered and end it without throwing anymore money at it. A solicitor will take at least 1k, and come to the same dead end.
Does the Sale of Goods Act 7:43 apply. Price was confirmed and agreed and deposit paid and accepted. They would not be permitted to increase the price under the Sale of Goods Act.
There was no purchase deposit paid. The Fees of £95, and £505 were pre-sales prep and an inspection holding fee. If you review his purchase order the deposit was £3000 and the balance to finance.
Purchase order is NOT a legal agreement.
I could call any company tomorrow morning, ask for 100 of a certain item and setup an account and ask them to stick it on a PO. It doesn't mean i'm legally obliged to buy it from them.
In any case the contract he read out in the video even has it's own clause for "pricing error"... and he signed this contract. He's got no leg to stand on apart from his expenses and possibly some reasonable compensation for his time (although courts always struggle to determine how much your "time" is worth).
Walk away. The legal route will cost you a fortune in money and stress. Buy an EV9 instead.
My t’s & c’s as does theirs protects them
From pricing errors . Unless the dp has signed it off you’ve no chance
Bca own marshalls too . The wording on any contract will be totally lock tight legal they have a whole legal department. Don't bite the hand that feeds you or they will ban you from buying . I've seen people banned for less. In my opinion stay humble and live within your means ... Nice cars make you paranoid someone will steal or damage them
Best of luck buddy😊😊😊😊 hope it works out.
With 25 years in the trade , ask if the car is VAT qualified? Looks to me the car cost them 30500 plus vat 36000 ish thousand, easy error to make on a page of accounts …..put up to sale at cost by mistake . Like a customer they have the right to withdraw ,sorry the best outcome will be money back for costs incurred and the car at there new price ,if you are happy to pay , make one last offer where you are comfortable 35000 ish half way as indicated on the call .best of luck ( paint pro will cost them 100 max)😢
A Tank of Fuel and a car wash 🧽 🤣🤣🤣🤣🤣🤣🤣🤣 I’m sorry but that is outrageous!
Dominic Littlewood would insist on mats and flaps; and a check to see if it has a bidet.
@@kevinmoffatt 🤣🤣🤣🤣🤣
I had a similar situation a few years back with a brand new vehicle. Deposit paid, paper work signed by salesman but was later told they had made a mistake on price. They refused to honour the deal that I had signed with deposit. Took them to small claims court after taking legal advice. Judge verdict was I won morally but lost technically as the deal is not legal until the management signed the paperwork off as well. If you have paperwork signed by salesman and the manager then you should stand a chance to enforce it. Good luck
They've basically covered themselves with the Ts&Cs you signed up to. You do not have a case. They probably do this all the time to attract buyers then move the goal posts. Noone HAS to sell something to you so at the end of the day, unless title has passed to you they can do what they like it is their property.
Your pissing in the wind walk away any case will cost thousands and unlikely to win with the terms are stated, your right to be upset and they should have moved on price but dealerships don’t care , unless you go will very expensive legal team you will not win .
Couple of things. Given the circumstances they may have difficulty trying to apply that contract term as it might turn out to be an unfair contract term and therefore not enforceable. Secondly, you should contact as quickly as you can the black belt barrister on CZcams and ask if he can give any input, in general terms of course. Could make a good video for him as well as you!
Not sure how it's an "unfair term"...
Would it be "unfair" if the dealer was legally allowed and DID chase customers for their £30k car through the civil claims courts, when a customer agrees to buy a car and pays a deposit, but then walks away? Of course they don't.
They just sigh, possibly swear a bit and stick it back on the lot/website.
This is my point - he wants it both ways. Guarantee if he misread the contract and he ended up signing himself into something that said £1,000 a month instead of £500 a month he'd want out.. but he wants them to honour a deal which is £9k less than it supposedly should be.
I’d definitely let it go and spend your energy on buying and selling other cars. Just take what ever compensation and move on, especially after reading those t&c. However i visited a jlr dealership and mentioned this situation and they said they would normally sell the car at the lower price even if it was £9k less. So just bad luck on the dealership. Anyway great vid and keep the content coming on selling cars
Offer, acceptance, consideration is the law of contract. All of this has been satisfied….. also goods must be accurately described. This includes price and condition.
Some people just don't read the signs. Sometimes in life, something somewhere steers us away from something that's going to be bad for us. Call it fate, God, mother nature, luck, your guardian angel or the Spark Lord, the name doesn't matter. Just say a silent thank you and walk away knowing you've just had a close shave.
That pricing clause in the contract could be a take-on. There is, in this country, a law regarding unfair contracts. A contract which allows the selling party to cover his arse by removing his liability for his own mistakes is probably covered by the unfair contracts statute. If this is so, your solicitor , who should be someone who is familiar with contract law, should be able to establish whether you have a slam-dunk case. If you have, any legal expenses that you incur will have to be paid by the seller. The chances are that the seller knows full well that this is the case, so a carefully worded letter from your solicitor should result in a capitulation by the seller.. It;ll cost him way more than 9 grand to fight it.
Youve not got a leg to stand on even if contracts have been signed
unfortunately for you,its there in black and white,in an official contract.if there is a pricing error then they do not have to sell,and no doubt this is what you accepted.time to let it go
The law is clear. If its a visible mistake, like £39 when it should be £39k, then they have right, because its obvious to you, but when its just 25% discount and likely similar to a none main dealer price, then they are bound by law.
This meet in the middle call is an attempt to draw you into a fresh agreement.
I see what you did there!
Any shop or indeed any retail business can actually just refuse to deal with you full stop , with no reason needed.
Not sure, but they are not the manufacturer, and the order is complete, they should have known this at the time the order was being processed. however, they'll just hang on as they can afford it, I'd just keep them tied up from selling it for a while, the older it gets, the price goes down!
At least you'll be able to squeeze another video out of the "drama", perhaps even two. It's also a bonus that those heroic solicitors will get a bit of cash.
Jesus Christ, imagine dealing with this guy. Nightmare customer.
Either another customer came in and offer full price and take it away as it was, or they were hoping the finance was through them which meant they could sell the car at a loss and get the commission from the loan. Just walk away.
Legal fees will be throwing good money after bad, the T&Cs look to be tripping you up. Every time you see the car you will remember the crap situation. Walk away and take the comp. I've done business with Marshall twice and they were crap both times. Never again. Move on with your life like I did.
You’re not wrong, but let’s see if they respond this week.
COMPROMISE !
Pay them the 39000 for the car . But get them to supply the finance at a rate that means you pay the same £290 per month .
They save face with the price farce and you get the same car at the same monthly cost
That’s 11 years, I don’t think finance companies offer contracts for that long.
@WestermanT.
I was suggesting lowering the interest rate ..
Ie not paying more in total for the car .
The "wrong price"? They set the price, its second hand! "Wrong price" is where they are selling you a new car and a mistake has been made (between them and the manufacturer/wholesaler) which would result in them making a loss. This would be an unfair contract term, as it could be used at ANY time to renege on a signed deal. Stick to your guns. They realise the car is on hold and are trying to have you release it. Maybe they have another buyer lined up? A deal's a deal.
Are you absolutely certain that a judge would agree with that interpretation of “wrong price”? It could be costly to take the matter to court to find out.
Is there a definition of “wrong price” in the written terms? What are the other terms allowing the seller to withdraw on other bases? Was a finance agreement actually entered into (not simply finance terms quoted)? If so, what are the terms of the finance agreement? Does the finance company support the buyer in his complaint against the dealer and is the finance company still willing to finance the deal? In some types of finance arrangements it is the finance company that actually buys the vehicle from the dealer and becomes the legal owner of the vehicle, so it is important to establish whether the finance company is willing to get involved in this dispute.
Remember, if the buyer is regarded as buying in the course of business he loses much of the protection given under the law to a “consumer”. It is entirely possible that a court may view this case as trader v trader.
Unfortunately, the T&Cs are perfectly clear. There is a pricing error and they don't have to sell it to you. (LLB BA Dip LP)
Don't know what you're talking about, do you?
The contract even covers "pricing error". I'm sure any judge in the country would agree it was a "pricing error" when it was being sold for £9,000 LESS than what they deem it was supposed to be sold for.
Would you go and buy a £10k car for £1k and not think for one second... "hmm... perhaps they've made a pricing error here? It's supposed to be £10k and i've paid just £1k????"
Inchcape JLR in DERBY was flooded, you want to buy a Range Rover from DERBY, that smells like a wet dog? You're out of your mind. Get your money and walk away.
Maybe (Black Belt Solicitor) could advise on his CZcams Channel hopefully my friend.
Any lawyer will tell you that you have no claim here. It's an obvious price error as it is so far off the market value for that car. They'll then quote you the case law of Hartog v Colin and Shields [1939] 3 All ER 566 and Smith v Hughes [1871] LR 6 QB 597.
I think all you can do is quantify your losses as a result of Marshall’s pulling out of this deal and then take your claim to the small claims court. Before doing that tell Marshall’s what you want in compo, explaining how you came to that figure, before lodging the claim with the court. You might find you get a reasonable offer.
Look mate time to move on - negotiate some compensation at best .
The contract is worded in favour of the dealer you will waste time energy and £ going round in circles . Move on it’s just not worth the aggro .
At the end of the day your PCP is only 6000 miles pa that’s a mere 16 miles a day is it really worth it I’d say no !
Dont like the colour trim combo ,better examples out there
I have been through a similar situation with a missed priced car, If you want to contact me.
With that clause in the contract, it looks like you won’t get anywhere with this.
They had their backs covered in the event of an error and looking at someone’s earlier comment of how the car was priced over a few months, it’s clear to see that it really was priced incorrectly.
I’d suggest possibly trying for a few hundred pounds loss of earnings and costs, then just walking away from the whole situation.
They made a mistake witht he pricing pure and simple, and contracts and the law is designed to protect both the consumer and dealer, but come on mate the price was £9000 too cheap, so you had no chance of them sticking to it, and to be honest are stupid to think they were ever going to do so in the first place. If you wanted a car at trade price, why try to buy one from a dealer in the first place.
It's tricky , go to the auction 😕
Cut your losses, it clearly states that they can end the contract because of a pricing error.
The residual of 23k if further evidence that the price was in error. You would not get four years use of a car valued at 31k and have it still worth 23!
I did think the same when I saw it. I thought there's no way they're offering only £7k less in terms of guaranteed value after 4 years.
Legally you have no right! All you can request as goodwill is refund of costs.
You don't have a leg to stand on. Their contact spells it out - they can withdraw and return your deposit if they've made a pricing error. They've made an error so they could rely on that clause and return your £500 only. You can't force them to sell the car to you but they are misleading you when they say they CAN'T sell it to you for £30k. They could- if they wish- but they've elected not to sell at a loss to you. In law, the only compensation you arr entitled are your direct costs that you've lost as a result of them withdrawing from the contract. Imo, a court is likely to award you the £500 plus (possibly) your travel costs. My suggestion would be dont incur solicitors costs, your losses are limited and their contract gives them a way out. Best thing you could do would be to remind them they COULD sell to you but are CHOOSING not to then give it a finnan roll pf the dice by suggesting you pay around 35k. I've dealt with many courts and District judges, nothing is ever 100% guaranteed when you go to court. I agree the dealers conduct is dreadful and I would remind them you'll be all over their social media reminding potential future customers of your experience. Time to give it a last shot then move on. Good luck.
Good advice, thank you!
They can't, they not only advertised it wrong, they then negotiated in person a further discount!
They will just block him on social media.
It's only a car,let it go and move on
I think if you can get a lawyer to read the contract to tell you whether you have a case or not for £250-500 might be useful for you. It will give you peace of mind. And you will receive good knowledge for the future about car purchasing legalities!
Apart from anything else you may do, I would contact the Freedom of Information Office and find out what court cases they have been involved in over the past 10 years or so. That would forearm you and possibly help you choose a solicitor if you do decide to proceed with legal action.
I’m not sure what you mean by “Freedom of Information Office” .
The Freedom of Information Act (enforced by the information commissioner) entitles requests for information from “public authorities “ and a motor dealer does not fall into that definition.
There are hundreds of thousands of claims brought every year in hundreds of different courts throughout the country and I think you’ll find there is no public court database you can access to discover the names of individual litigants in the way you are suggesting. Such a database would almost certainly conflict with Data Protection legislation. I’m sure you would be (rightly) outraged if you discovered someone was easily accessing such a database (if it existed) to try to discover the details of any court cases you may have been involved in.
I suspect you are suggesting case law... however a lot of case law is usually recorded in CRIMINAL cases not civil ones.
Civil cases are "on the balance of probabilities" whereas criminal ones are "beyond reasonable doubt".
If this even went before any judge, if they felt that "on the balance of probability" (i.e is it more likely than not) that this was just a pricing error/mistake, they'd side with the dealer. When it's priced £9k lower than they have stated it should have been priced, it's far more likely to go in their favour.
Arguing a "pricing error" when it might only be a £500 difference at court might not go their way... but for £9,000 i'd put a good deal of money on it.
@@thefiestaguy8831 I would agree.
You have to try and separate fact and emotional attachment to the vehicle. The TC's set out clearly if the vehicle is incorrectly priced then they will return the deposit, which they have proposed to honour, unfortunately, they are not obliged to do more. You've highlighted the dealership is poor, and customer service well its speaks for itself. From an emotional perspective, yes you like the vehicle, but they are firmly sticking to the T&C's, I'm surprised they haven't set that out in an email to you already, One would be inclined to put it down to experience, reclaiming your deposit and any travel costs you may have incurred, saving you lots of time and legal expenses which will soon accumulate.
Give them a break! They made a mistake, it should have been listed at £39900, quite obviously and they just can’t sell it for a massive loss. Man it up and move on.
Morally you are definitely in the right, The only debate is will it cost more in effort & money than it’s worth…..
Morally, I take your point, but the clause is in the contract, and they know their contract. You know your emergency pack for interaction with car dealers should include lube for the times they have your pants down!! If you want to make the £9k difference in price appear small, then proceed down the legal route. A decent solicitor should be able to get the bill into the thousands pretty quickly! Take the £150 they are going to offer you for lost expenses and move on.
Unfortunately from a dealer's point of view they can't sell a car for a loss even though they made a pricing error.
There's plenty more fish in the sea..🚗😉
You are 100% correct in asking for a better price, I’d stand clear of an auction, however sadly dealers are legalised mafia it depends if the sales manager is a down to earth person, otherwise your lucky they replied to your emails, don’t think for a moment there isn’t another RR like that there is many around, I’d walk away &
Keep searching have nothing todo with that dealer, them offering a paint protection, name them shame them walk away but do mention the place & leave a review, todays day and age that is wrong however they have no souls from my experience with bmw, Audi, Mercedes main dealer brand new purchases & sadly purchasing lemons even they had no idea what was wrong, with there own cars. Resulting in a full refund, with money your still treated as a thief in their own showrooms,
Tbh the fact that they have, in their terms and conditions, mentioned they can cancel an order if there has been a pricing error means legally you you won't get the car at that price, irrelevant of how many managers have said it's 30k. Their reputation, or what's left of it, will cost them a lot more than 9k. I think you have gone as far as you can with this and spending money on solicitors would be a waste.
You can't love Range Rovers to this extend, the dealer is simply saying " we've got another buyer "
Your organization's data cannot be pasted here.
It’s in black and white. You are not going to get any compensation and even if you did you would rack up 3/4k in costs before getting anywhere. They are well within their rights to cancel.
Ditch the deal and Range Rovers now mate. The prices will tank.
Unfortunately legally you don’t have a leg to stand on here, anyone who has been around the block a few times should know that the lawyers always win in these situations, always be pragmatic, after years in business one should learn never to let principle get in the way of the correct decision, hard I know but sometimes principle can be very costly, throwing good money after bad, walk away and find another deal. Good luck and all the best.
Terms and conditions. It's black and white. They may have mucked up but still they can invoke terms and conditions
I wouldn’t use a lawyer - too expensive and you may be stuck with the fees. Instead use the small claim court, where you can claim up or £10k. Fees are low and argue that their ability to cancel a contract is an unfair contract clause. Claim all your costs. You’ll never get the car, but you might get your loss of earnings for the day, travel and other costs. I doubt it will ever go to court as Marshalls will want this to go away as it will cost them much more to go the court route. Accept that if it does go to court, anything could happen though it is likely the JP will award something.
The court fee for issuing a money claim valued at between £5000.01 and £10,000 is £455 which is hardly “low” ( see court form EX 50). If the buyer is not a “consumer” (ie if the buyer is buying in the course of business) then he is denied most of the protection contained in legislation such the Unfair Contract Terms Consumer regulations. The op states he is in the car trade.
Just leave it
Dummy spat out 😂 they probably realised you would be a nightmare customer
You are not going to get the car my brother as had a very very bad time with them and still not sorted after 8 months and about 30 hours of conversation