Interview Question: Tell me about a time you handled a difficult situation

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  • čas přidán 30. 05. 2024
  • You'll definitely encounter this question during your next interview, so make sure you know how to answer it!
    For more career tips, visit careerly.co

Komentáře • 357

  • @shaneyk3620
    @shaneyk3620 Před 8 lety +672

    I watched all of your videos before my interview and It helps me a lot ! Today I got hired and I want to Thank you for it!

  • @ms.marybenjamin1652
    @ms.marybenjamin1652 Před 7 lety +531

    my problem is I get too nervous and dread interviews because of the questions.. sounds silly, I know. but it's a part of life. everyone has to work and this is what you have to go through to get work..

    • @careerly
      @careerly  Před 7 lety +111

      We hear you- most people on the planet hate interviews and get nervous. Try to re-frame it as: these people are looking to solve a problem - how can I help them? If they call you for an interview that means they are interested in talking to YOU! So, think of it more like you are a consultant walking into a client meeting, and they want to hear about what your ideas are.

    • @ms.marybenjamin1652
      @ms.marybenjamin1652 Před 7 lety +12

      thank you.. I'll give it a try.

    • @anac8448
      @anac8448 Před 7 lety +13

      ms.mary benjamin I agree ! But keep in my mind that employers are well aware of nerves, and if you happen to stumble or get a little shaky , just stay focused and answer the best that you can. It won't impede on you getting the job. Good luck

    • @texasstrong9605
      @texasstrong9605 Před 4 lety +2

      Omg I get super nervous too!

    • @debbiezenaida
      @debbiezenaida Před 4 lety +5

      I hear you. It is THE WORST stress ever!

  • @edwigekafui1865
    @edwigekafui1865 Před 8 lety +22

    I love that you give example for each situation....thank you, it's very helpful!

  • @letstalkcareerswithsara
    @letstalkcareerswithsara Před 4 lety +12

    This is my favorite question. It is being asked to check your critical thinking and decision making skills. I always advice to mention not just at work but in any crisis happened in life. You answer will determine if you are going to be independent thinker or not.

  • @davidwalker2289
    @davidwalker2289 Před 9 lety +123

    The acronym S.A.R., (Situation, Action, Result), is a great formula used to remember how to efficiently answer modern day interview questions by 1) Explaining a scenario, 2) Focusing your answer on the actions you took - there should be three - and finally 3) Provide an explanation of what the outcome (result) was by the actions you took.

    • @dotterel
      @dotterel Před 2 lety

      Love this. Thanks, David.

  • @marydickinson1695
    @marydickinson1695 Před 5 lety +2

    I am grateful for your videos. Once I view them, I feel more comfortable answering the questions!

  • @deltadawnize
    @deltadawnize Před 7 lety +8

    Thank you so much for helping me ace interviews. Through watching and learning from you I've had job offers whereas before I used to fail interviews.

  • @Brissieskater1
    @Brissieskater1 Před 4 lety +5

    I have attempted to answer this question in an interview but didn't do so well, this video is certainly food for thought.

  • @stevenftw2
    @stevenftw2 Před 6 lety +14

    I remember one time when I was playing Tom Clancy's Splinter Cell on my Xbox and I was in the middle of a mission where I had to sneak past a large group of enemies. I ended up tripping an alarm and alerted all of the enemies of my presence. I quickly proceeded to exterminate the enemies until there were none left. I ended up beating the level and resolving my difficult situation.

  • @yjenny8028
    @yjenny8028 Před 9 lety +5

    Situation,Action and Result---Done!

  • @brownjellow1
    @brownjellow1 Před 5 lety +52

    The tough thing about this kind of question is that requires improvisational skills

  • @onyinyechichukwuma689
    @onyinyechichukwuma689 Před 5 lety +3

    I love this. Thanks

  • @4unavi1
    @4unavi1 Před 6 lety

    Hi ... I have been a constant viewer of your video and helped a lot during the interview times .. I would recommend the videos to any one who is looking for a job change

  • @yahyadhashiru9507
    @yahyadhashiru9507 Před 9 lety

    Of more than the 100s of videos I have watched, I think this is the best for situational interview answer I have watched. Because I got to learn that i have to have at least 3 actions. One was not enough. Thanks for sharing your knowledge with us. Cheers

    • @careerly
      @careerly  Před 8 lety

      Yahya Dikeni WOW! What a compliment Yahya! Thank you! I'm all about sharing and helping others reach their career goals! If you ever need additional guidance, check out Careerly's online webinars: www.careerly.co/careerly-webinars/

  • @JShel14
    @JShel14 Před 9 lety

    Being a military guy transitioning to civilian life, I just wanted to say that I've seen a few of your vids and they're very helpful!!!!

    • @careerly
      @careerly  Před 9 lety

      Justin Shelton Thanks for the feedback! We are in the process of uploading a whole new set.. so watch this space! Good luck w your 'civilian' job search/interviews!

    • @careerly
      @careerly  Před 8 lety

      Careerly Justin, I hope your transition has been going smoothly and that you've been successful in your job search. If you ever need some additional guidance, check out Careerly's online webinars: www.careerly.co/careerly-webinars/ You might find these helpful- and best of all you can enjoy the content from home! :-)

    • @JShel14
      @JShel14 Před 8 lety +1

      Thanks for checking back. I actually got a job with General Motors as an Engineer. Thank you so much again for the pointers!

  • @Jazminn26
    @Jazminn26 Před 6 lety +3

    This helped me so much! Thank you!

  • @darsanlal7
    @darsanlal7 Před 5 lety

    SAR is really wonderful. It helped me a lot for the answer.

  • @nurealam1206
    @nurealam1206 Před 4 lety +3

    Great tips. Thanks a lot.

  • @jeanetejostcollet3111
    @jeanetejostcollet3111 Před 4 lety +3

    Great, thanks a lot!

  • @SheilaSydnorRiddick
    @SheilaSydnorRiddick Před 8 lety +67

    Hi:-) I just wanted to let you know that your videos were very and extremely helpful to me. You made me realize and unlock the answers to a lot of the behavioral questions that employers ask. I thank you and landed an internship at Deloitte in the cyber risk department. Thanks again, Keep doing what your doing!!! By the way, your very pretty and I know your parents are proud of you;-)

    • @girizh11
      @girizh11 Před 7 lety

      She definitely is pretty :) And worthy to spend time on her videos.

    • @SheilaSydnorRiddick
      @SheilaSydnorRiddick Před 7 lety +1

      Thanks.............

    • @raknoknak
      @raknoknak Před 7 lety +1

      "you're" very pretty is the correct usage.

  • @mothersdormlife
    @mothersdormlife Před 3 lety

    Great video! Thank you for sharing! God bless you!

  • @MrVilst
    @MrVilst Před 7 lety +1

    Thanks for sharing. Really helpful..
    I have two questions and will appreciated having your answers thanks
    1- how would you go about resolving a customer's
    issue that is not covered under our Return Policies?
    2- how would you address an issue that was not covered in your training, and work to resolve it?

  • @maryedith5614
    @maryedith5614 Před 6 lety +2

    Great topic! We've all encountered managers who had expertise in their fields, but didn't necessarily have the appropriate people or communication skills to effectively manage their staff. Looking forward to hearing your TED talk!

  • @ARYAN-KHAN78654
    @ARYAN-KHAN78654 Před 5 lety +22

    Here in the uk we use the STAR (Situation Task Action Result) formation

    • @agatastaniak7459
      @agatastaniak7459 Před 4 lety +1

      It's forced upon everyone worldwide now and honestly it's so generic and artificial than no matter how hard people try to answer it well HR team is never happy. And well, in general there is a lot hard scientific evidence that torturing people with so artificial questions requiring artificial answer under circumstances in which normal people are not familiar with HR latest fashion and methodology gives very poor results. And well, the truth is everyobody wnats to just suck in personal data into latest tracking software. What should be forbidden since people are looking for a job not for another spyware to spy on them. If they would like to apply in the future for the same job they hae brains and now how to contact a company. Plus research proves that majority of people answering this question in a completely different way would do the job equally well, so what the point of asking such questions if it's artificial question providing an artificial answer which doesn't translate at all into quality of job performance? Unless of course companies want to just spend money on organising all this circus. I guess even electricity consumption in a room in which people are asked these questions costs pretty penny.

  • @alinwater1715
    @alinwater1715 Před 5 lety +4

    I actually had this exact situation and had the sames actions and results. Unbelievable.

  • @frankellis6335
    @frankellis6335 Před 4 lety +32

    I am glad someone decided to drop the "T" from the STAR method. T can be the part of S, if necessary.

    • @JosephUsher
      @JosephUsher Před 4 lety +2

      @@810Celery It's a good thing you don't need to use any of them to pick up your unemployment check.

    • @nyinawumwamiespe157
      @nyinawumwamiespe157 Před 3 lety

      @@JosephUsher upp

  • @integritysurveyingltd1833

    Great advice

  • @tanishagarg9890
    @tanishagarg9890 Před 4 lety

    I miss your content, you are very professional in your approach. Please post more videos

  • @shashikans6647
    @shashikans6647 Před 8 lety +10

    She is really charming & her style of explanation of each point is so cute that it increases our concentration & positiveness towards our profession which is not possible in watching other technical videos. & enough to relive my tress for an upcoming interview.

    • @viewersr
      @viewersr Před 6 lety

      Agreed. Where can we see more of this presenter?

    • @milzijex7340
      @milzijex7340 Před 6 lety

      she's too fidgety and nervous, she can't leave the pen alone!

  • @dkg5168
    @dkg5168 Před 5 lety +4

    Ma'am thanks for these videos,I got placed , great vidoes and advice

  • @CorcoranAL
    @CorcoranAL Před 8 lety

    Excellent...!!!!...

  • @Dearmknight
    @Dearmknight Před 6 lety

    great video and advice - thank you.

  • @tandrace8622
    @tandrace8622 Před 7 lety +6

    Some employers may ask these type question as a weaving out process. Although they're looking for the most skilled. They are also placing heavy wieght on those who are most mentally skilled to handle challenging situations. And trust me, I have seen challenging situations break a lot of physcially capable people down to the ground. I love the slogan "When the tough gets tough; The tough gets going!" Just keep it on a positive note regardless and things should work out. Love this lady's message.

    • @Hoops590
      @Hoops590 Před 6 lety

      tell the interview person i dont answer these bizarre questions

  • @myemmotion
    @myemmotion Před 4 lety +26

    You've done a great job with this video!

  • @muhammadabbasarif4394
    @muhammadabbasarif4394 Před 8 lety +1

    Like the example...thanks

  • @anwarsaeed1415
    @anwarsaeed1415 Před 7 lety

    Thank u for giving such an impressive & instrumental guidelines. i really appreciate your spirit and to deliver great knowledge to the people like me who have no ideas how to articulate and decorate the real best answers in these critical situation at your dearest goal of professional career enhancement endeavor

  • @leogenseeds3052
    @leogenseeds3052 Před 8 lety +3

    this helps alot.....! Thankyu

  • @najwaemir1564
    @najwaemir1564 Před 7 lety +3

    Can you do a session for the final interview with the chairman?

  • @MsShanku
    @MsShanku Před 6 lety +7

    you are real HIRA, for me precious

  • @dijonnestricklen7840
    @dijonnestricklen7840 Před 7 lety

    Great job on everything

  • @faramarzmajedi7961
    @faramarzmajedi7961 Před 2 lety

    she is really good.

  • @branbeelotus
    @branbeelotus Před 6 lety +1

    I was asked this exact question during my interview.

  • @chrisread4455
    @chrisread4455 Před 7 lety +2

    I have been having issues with questions like this in recent interviews and I'll prbably work my way through your other video because I like your style... I'm aware of the SAR structure to answers, though the person who taught me it called is STAR - the extra T standing for 'Task'....
    Anyway for this question I have difficulty deciding which exaple to use. Some of the examples I can think of from my working life seem too trivial, and this may be where I have failed with this question. And some seem too big.. I'm not saying I've ever had a big bust up with a manager - because I havn't - but I don't think one would be advised to use such an example in an interview because it suggests you are a person who gets into bust up situations.
    Your example is perfet though I can't think of an exactly similar situation.

  • @lakesidemission7172
    @lakesidemission7172 Před 2 lety +1

    A Favorite video

  • @makhorubhiyo4053
    @makhorubhiyo4053 Před 3 lety

    This is a great video. Thanks

  • @user-cg9il1lj9v
    @user-cg9il1lj9v Před 2 lety

    ur accent juz ...mind blowing

  • @abbassheik7431
    @abbassheik7431 Před 6 lety +1

    Your explanation was very good. Good Job.

  • @ajayjha1894
    @ajayjha1894 Před 3 lety

    Really structuring the answer is important

  • @nagarajan5234
    @nagarajan5234 Před 3 lety

    Nice talk about a time you handled a difficult situation ma'am.

  • @AdilaI8
    @AdilaI8 Před 4 lety +3

    Loved it. U r really superb. 😍😍😍

  • @anup1492
    @anup1492 Před 5 lety

    Your videos are really helpful.

  • @kerrypeebles629
    @kerrypeebles629 Před 4 lety +1

    Situation Role Outcome

  • @dijonnestricklen7840
    @dijonnestricklen7840 Před 7 lety

    This is so much more New Tip's thanks a lot.

  • @quraniclawofattraction3677

    Very informative
    Thanks for sharing this video 🌺

  • @Parthsean
    @Parthsean Před 7 lety +1

    Thank you! Great information.

    • @careerly
      @careerly  Před 7 lety

      Thank you for the feedback!

  • @kevindrone
    @kevindrone Před 9 lety

    I like the painted shelf in the background!!

    • @careerly
      @careerly  Před 8 lety

      kevindrone Thanks for the compliment Kevin! It's one of my favorite pieces :-) Thanks also for checking out the Careerly CZcams channel- if you ever need additional resources, we offer online webinars: www.careerly.co/careerly-webinars/ A great way to get guidance-- all from the comfort of your couch (pajamas optional!)

  • @vanessadennis3575
    @vanessadennis3575 Před rokem +1

    I get very nervous when in interviews. I start stuttering and messing up my words. My mind goes blank. Easy jobs like McDonald’s don’t ask questions like that but it’s more to like than McDonald’s.

  • @bayou__
    @bayou__ Před 9 měsíci

    If you're technically you must understand about flow. And actually action can significant result

  • @anirudha6843
    @anirudha6843 Před 6 lety

    Ur videos are of super great help and you are really really beautiful ☺️

  • @dijonnestricklen7840
    @dijonnestricklen7840 Před 7 lety

    Good to know

  • @paragpitti6215
    @paragpitti6215 Před 8 lety +1

    I think this is one of the most informative video on interview tips. I would like to know if its better to be candid and impromptu or " prepared " for a job interview.

    • @careerly
      @careerly  Před 8 lety +1

      +parag pitti Prepared. That said, what you want to prepare are outlines and stories and what aspects/attributes you might highlight. You should prepare, for example, "what are the three key attributes/skills you bring to this job?" in advance. However, your delivery of that content should be natural, not memorized. Prepared and candid are not mutually exclusive!

  • @saadshuaib8469
    @saadshuaib8469 Před 8 lety +1

    thank you very much and i have an interview regarding trainee associate in medigian company do you have any ideas

  • @yallaraminaidu1547
    @yallaraminaidu1547 Před 8 lety

    tq for guiding me mam

  • @naveenksingh8485
    @naveenksingh8485 Před 6 lety

    Awesome 😀

  • @dijonnestricklen7840
    @dijonnestricklen7840 Před 7 lety

    Great video. this. can make. me more alert.

  • @Deepsu20
    @Deepsu20 Před 5 lety +4

    Hi - can you help us with how to answer intreview question - Do you have any other interviews lined up for you.

  • @MultiLux2
    @MultiLux2 Před 7 lety +1

    good advice! thanks

  • @Ymagier
    @Ymagier Před 5 lety +2

    I found this very helpful as an introduction to the kind of thinking that's expected in a generic competency interview. However, I struggle badly with interviews that involve more rigid competency expectations, and expect the scenario to demonstrate multiple very specific behaviours as set out in a formal competency policy. I find it almost impossible to think of any scenario that will match them all, and as a result I always get low scores, even in interviews for roles that I've done before. I also know few other people my age who can perform well enough at this type of interview, while under 25s seem to sail throúgh them. Unfortunately, it seems to be the norm for recruitment today, for jobs of all skills levels.

  • @fcg243
    @fcg243 Před 7 lety +1

    Thank you! This will work awesome for my interview tomorrow!

    • @careerly
      @careerly  Před 7 lety +1

      You are welcome! How did the interview go?

    • @fcg243
      @fcg243 Před 7 lety +1

      Careerly It went great! I got the job the next day of the interview. It was actually a promotion from a Technical position I currently have to a Management Analyst position. I also subscribed to your channel. Thanks a lot

  • @jokermam5577
    @jokermam5577 Před 5 lety +1

    My inspirational

  • @rosemurphy-mathis2866
    @rosemurphy-mathis2866 Před 4 lety +1

    Excellent video.

  • @iamabm2184
    @iamabm2184 Před 2 lety

    Nicely Explained..

  • @bespokecustomstudio1565

    I am married with children. It comes with package. Difficult is my normal. Because I live outside my comfort zone. I used to be a bachelor. Obviously, I am on unstable terrain with a Toyota Corolla when I should be on a off road jeep. But, here we are. And that’s my difficult situation. If you know - you know!!! 😀

  • @HafeezKhan-gv1rx
    @HafeezKhan-gv1rx Před 5 lety +4

    Every time i get very nervous and not in a position to say some things. I can I overcome my this weakness. I am great-full to you. secondly how can I improve my English speaking effective. THANKS

  • @LillianGardner0214
    @LillianGardner0214 Před 6 lety +1

    "...try to make you cry"

  • @waro808
    @waro808 Před 6 lety +16

    that scratch on the wall isn't my monitor, thank goodness.

  • @devulapallivenkatesh1888

    Great stuff madam thanks a lot for the inputs

  • @ekongto63
    @ekongto63 Před 9 lety

    make sense.. cheers!!

    • @careerly
      @careerly  Před 8 lety

      Enrico Miguel I'm so glad Enrico! Check out Careerly's online webinars for additional tips! www.careerly.co/careerly-webinars/

  • @kingston1359
    @kingston1359 Před 2 lety

    Very nice

  • @gayathrikarthik9041
    @gayathrikarthik9041 Před 4 lety +2

    I'm told that for most behavioral questions try to include stories involving technology you are working on to sound like you know tech. Is that true? There are questions where there is nothing to do with technology but purely people.

  • @MrRajbir1980
    @MrRajbir1980 Před 5 lety +5

    How can I answer describe a situation in which you had to really depend on your ability to get along with others

  • @vfgrfbgrb
    @vfgrfbgrb Před 8 lety

    I also had another question dealing with detail I explain that I use detail in specs inrestaurant xyz to make pizzas which requires detail of how many ingrediendts

  • @zamahnyuswa9271
    @zamahnyuswa9271 Před 5 lety

    Very helpful

  • @soemyint5068
    @soemyint5068 Před 6 lety +1

    thanks

  • @thuatngo6201
    @thuatngo6201 Před 6 lety

    i love it

  • @alexandeap
    @alexandeap Před 4 lety +1

    You are so Beautiful. Thanks for the tips.
    Sincerely.

  • @amank88
    @amank88 Před 9 lety +7

    Your videos are amazing. I am usually good with getting to the interview stage based on my resume. However, I do not interview well.
    I actually used your tips and directions for interviews with my dream company. Just received the offer two days ago! Thank you so much, keep up the great work!

    • @careerly
      @careerly  Před 9 lety

      amank88 Thank you for the feedback! And more importantly- congrats on getting your dream job. Very few people are in that enviable position. Enjoy!

    • @careerly
      @careerly  Před 8 lety

      Careerly Hope your first few months at your dream job have been everything you imagined! If you ever need additional resources, check out Careerly's online webinars: www.careerly.co/careerly-webinars/

  • @s.reneeperkins8134
    @s.reneeperkins8134 Před 6 lety

    This is an excellent interview question and the advice is perfect for the best way to answer this type of question. Thank you for sharing!

  • @jackiejeenabhai784
    @jackiejeenabhai784 Před 9 lety

    Thank you! This was very insightful

    • @careerly
      @careerly  Před 8 lety

      Careerly Hi Jackie- just a quick update for you in case you're in need of additional guidance. Careerly is now offering online webinars on a variety of career strategy topics. Check out our website when you have a chance! www.careerly.co/careerly-webinars/

  • @rafzibi9188
    @rafzibi9188 Před 3 lety +1

    Great video and deserves LIKE
    Great channel and deserves Subscription

  • @awd786
    @awd786 Před 6 lety +1

    Attempting good job interviews and giving good results when get hired are two different things, they have nothing to do with each other. I agree with Gary say that job interviews are FFBS.

    • @careerly
      @careerly  Před 6 lety

      We hear you. Agreed on some level. But how can they know if you haven't worked for them yet? We would hate to see a good candidate not get a job because of the nterview process. Can't cure the problem but doing our bit where possible. Good luck!

  • @EmceeSpawn
    @EmceeSpawn Před 8 lety +44

    What if we didn't have a difficult situation to handle? I was a manager and can't recall a truly difficult situation as far as employees go...they all did their jobs... :-/ ....my main issue was the constant thieves I had to kick out and get arrested!

    • @careerly
      @careerly  Před 8 lety +52

      +EmceeSpawn That sounds like a good example of a difficult situation to us! LOL.

    • @jacksdjfam
      @jacksdjfam Před 4 lety +2

      Its a very common question so make one up in advance. They are looking how you might handle a situation, your thought proceses

    • @JosephUsher
      @JosephUsher Před 4 lety

      Invent one.

  • @TheWalter1214
    @TheWalter1214 Před 8 lety +1

    this is certainly the best example of a job interview that you might encounter, beatifull, Thank you Hira, iis helping me a lot , I hope you upload more of this helpful videos with some other questios or senarios. Thank you.

    • @careerly
      @careerly  Před 8 lety

      +Alfonso D Thanks for the feedback - much appreciated! Check out some of the new videos we've added in the last few months.

  • @journeywithjohnny
    @journeywithjohnny Před 5 lety

    love your channel, so good to watch real people rather than tv reality haha

  • @feloniousmonk321
    @feloniousmonk321 Před 9 lety +158

    scriptwriters are at an advantage.

  • @dxnrajkumarshresthamotivation

    good ....

  • @mensworldrul
    @mensworldrul Před 8 lety +9

    Do we have to create a SAR or STAR:- situation action tasks result,...

    • @careerly
      @careerly  Před 8 lety +1

      +Sharath P That is correct. All behavioral Qs should be answered using SAR. We prefer SAR because its simpler and gets to the point faster. The most important part of your answer is the "A" - the key 2-3 actions you took to solve the problem.

    • @mensworldrul
      @mensworldrul Před 8 lety +1

      Thank You on clarifying.

    • @FranciscoHernandez-ow2hg
      @FranciscoHernandez-ow2hg Před 5 lety

      Sharath P

  • @kuistanmhamad3257
    @kuistanmhamad3257 Před 4 lety +2

    Any idea about teacher aide school district interview?

  • @anujsharma-xd1hd
    @anujsharma-xd1hd Před 5 lety +5

    Today I had my interview.. I didn't watch it yesterday but I hopefully performed well.
    Can you people wish me luck?

  • @isiltop2787
    @isiltop2787 Před 5 lety +11

    Example starts at 2:08