Tell me a time You Handled a Difficult Situation (Interview Question)
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- čas přidán 27. 07. 2024
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Contrary to popular belief, a "fairy tale ending" is NOT what interviewers are looking for when they ask you "Tell me a time You Handled a Difficult Situation." Even if you talk about how you resolved a conflict perfectly (which rarely happens), interviewers will often follow up with probing questions in order to find out your thought process.
In order to provide a meaningful answer to "tell me about a time you handled a difficult situation, conflict, or challenge," you want to make sure you highlight the following two things in your answer:
(1) You are able to listen to, and accept, other people’s point of views even if you have already formed your own opinion and;
(2) You are able to put the needs of the business above your own when a conflict does arise in the workplace
Whether you decide to talk about how you handled a workplace conflict, or a difficult situation outside of the professional environment, as long as you touch on those two areas using the CARL method, you will be good to go! This video also includes a full sample answer so you can come back and reference it at any time.
TIMESTAMPS
00:00 Intro
00:57 What the interviewer is REALLY looking for
01:28 Hear everyone else out first
02:36 Put needs of business above your own
03:21 How to structure your answer
04:28 Full sample answer
06:29 Summary and Recap
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What's your craziest workplace conflict story?
TIMESTAMPS
00:00 Intro
00:57 What the interviewer is REALLY looking for
01:28 Hear everyone else out first
02:36 Put needs of business above your own
03:21 How to structure your answer
04:28 Full sample answer
06:29 Summary and Recap
Man these are so gold. Thanks so much Jeff! You are super underrated
These interview question series of videos are extremely useful Jeff thank you! I’m going to get a new job this year!
Thank you Livia! Let me know once you land that awesome new role!
Did you get one?
Great video and editing as always, Jeff! :D
Just one thing I think I should point out though! While there is a widespread cultural understanding of the concept of “face” (3:05) in Chinese and other Asian cultures, I’m not sure Westerners would have the same familiarity with this concept 🤔 I guess my suggestion would be to avoid using certain jargon that isn’t common knowledge? 😅
Thank you Andrea!
Good catch on that - That makes a lot of sense. I think moving forward I'm going to have to be more mindful of cultural references when making a point. Great suggestion! Hope classes are going well!
Thank you for this playlist Jeff! I'm going through it to learn how to answer my interviews.
Best of luck! And let me know how your interviews go 😁
Jeff thank you very for these amazing, informational videos. No matter what stage you are in your career. These are golden, keep up the great content 😊🙏🏻
You're very welcome Robert! Glad you think so 😁
CARL is a real eye opening framework! Thanks Jeff!
Glad it was helpful Daniela! I made a complete video on that structure so hopefully that one is (even) more helpful :)
@@JeffSu Watching it now!
I truly wish I had seen the video three years ago before my interviews with Google and Dell. >< Thank you for the amazing video you made to help out. Love!
Never too late 😁
Your video is so useful!! I get another second-round interview. All you。
Woohooooo I still remember when you got the first round! Congrats Minxiang!!!
@@JeffSu Yea, Thursday will be my third round and can't wait to answer this question!
@@minxiangwang1850 NICEEEE! Best of luck Minxiang and let me know how it goes :). I hope you get asked ALL the questions I made videos for so I know you will pass them :)
"the candidate who is suprisingly handsome"
But I mean...you agree right 😏
I really appreciate your concise information, strategies, tips, and tricks. I'm coming up on a big interview that is quite a bit above my current position. Just from your information I've seen & taken note of I feel much more confident heading into my upcoming interview.
Awesome!!! Best of luck!!
@@JeffSu thank you!
interviewer: tell me a time you handled a difficult situation
me (in shaking voice): good question... whenever I start feeling nervous in a job interview, I just put on my fake glasses to channel that JS energy
I mean...that's an automatic pass right there 😏
Hi jeff, quick question, when answering interview questions, do you normally speak with such high levels of fluency (like the example answer segment of the video), if so, could you possibly share any tips that could assist in fostering such fluency when reciting an answer. May I also ask if you memorise the answers as prep for the interview or do you improvise the answer on the spot? (at least for typical interview qns and not special, tough ones and situational ones) PS loving the content so far, keep it up bro!
Hi Timed Stingray - This is a really good question. So I'm a firm believer of hardwork (I don't think I'm very smart) so when I was first prepping for interviews back in the day, I would literally memorize the answer and repeat it word-for-word. BUT as I soon found out, it comes off as very robotic. So when I practiced (in front of a mirror), I would simply only memorize 1-2 sentences for each part of CARL, then add in "spoken slangs" like "perhaps" "Ah of course" "Sure that sounds awesome" etc. Does that make sense? I even sometimes would pause or say "um" on purpose to make it sound more natural. Since I've been working for a while now and very very familiar with interviews (I interview others as well), I would write down the structure for my answers in these videos and adjust slightly as needed :). Hope this answers your question?
I had the same question. Thanks for answering this Jeff.
@@JeffSu - One more benefit to the result section of this example, you were able to continue building relationship. This is non tangible value but very critical in orgs
@@TP-bc2pt Great point!
I have an interview today and I'm going to apply all your tips on it! Thanks for the advice, Jeff! 🙂
Best of luck!
@@JeffSu After 2 interviews and a trial, I got the job! Thank you Jeff, you have no idea how many people you're helping with your content
@@gabrielf614 WOW!! CONGRATS MY FRIEND!!! 😁
Thank you for this. I received this question in one of my recent interviews and thought I had answered it properly with an experience of an example inner team conflict. It may have not been the best example. 🤔
No worries! It's definitely not that black or white, next time you'll do even better!
Thanks, will incorporate this in my upcoming behavioral interview.
Awesome, best of luck!
I always stay calm and relaxed at all times.
That's awesome!
Thanks Jeff for sharing these awesome asset super helpful and useful！：）
You're very welcome 😁😁
Loving the video!! Wishing you were my teacher at university
Hahaha I definitely would like to be a professor one day. Which country are you in? 😁
Hey Jeff ! This is super useful!
Can you please do a video on “what is your weakness” ? Thanks a lot 🥺
Thanks Freda! I might do one down the line!
Seeing Jeff, the handsome nerd guy with glasses, and Nelson Mandela all in the same video. Life is good!
Awwww thank you Sam Beh! I'm glad you were able to tell between Jeff and the interview candidate because people have told me we look so alike.
6:29 Hahaha I just can’t
😇
Great video, but I don't like 2 things about particularly this example:
1. It's way too long, and involves too many details
2. The learnings you mentioned might look controversial. It sounds like you were not the person who handled the situation, but the manager
Thanks for sharing such helpful feedback!
Hi Jeff, could you make a video about how to answer the question “tell me a time that you failed”? Thanks so much!
It's in the pipeline :), thanks for telling me Airy!!
this is a good vid for me because I'm literally applying for a new job. ❤
Best of luck and let me know how it goes 😁
Well put together video. On another note, may I ask where you got your shirt?
I think that one was from Club Monaco 😅
Thanks! Your content is great! But the background Music is quite distracting!
Thanks! Yea I've heard that feedback a few times...I'm going to be mindful of making sure the music is at a lower volume moving forward :)
I have a question here. Is the questions how do you handle a difficult situation vs how do you handle a conflict? I would imagine these two questions seem different. FYI, I clicked the like button 6 times.
So a conflict can be a subset of a difficult situation, so technically while those two questions are different, the approach is almost similar 😁
By the way clicking it 6 times means you still didn't like it 😭
I see! Thank you for the clarification. I clicked the thumbs up button just once more.
@@azynstyles6025 Hahahaha thank you!! 😂
How is it that you are so young but have figured out so many things!
The secret is...
I'm not young 😅
Day 16 aha aha , you didn't see that coming .
I honestly...didn't 😅
Hey Jeff, I loved the tips. Could you tell me applying for a Jr.Web Developer position without much experience in the job market, what would be an idea answer? Thanks (:
Hi Gabriela, thanks for the comment and question! If you're a fresh grad I'd definitely talk about any school projects where you dealt with difficult teammates (or even a difficult professor), the same tips apply, best of luck! 😁
What is your diet? how do you always look like you have so much energy?
I try to get 7.5 hours of sleep every night and I try to eat as little sugar as possible! 😁
carl + star = STARL
Hahaha yes! That works too 😂 (if the answer isn't too long)
I like this outfit on you 😍
So you don't like my other outfits? 😭
Can a difficult situation be technical? Like for a programmer they can have difficult tasks that they had to do a lot of research on and discuss with the team (no conflict). Does that qualify as an answer to this question?
The short answer is "yes" but the way this question is phrased - handled a situation - suggests that the interviewer might be looking for something a bit more complex that a technical issue (i.e. human interaction and conflict)
Can you turn the music off?
Thanks for the feedback! I'll definitely take that into account moving forward 😁
I don’t get why Asian dudes tend to throw a “humor” dubbed with their appearance boost line lol. 😅 I’m Asian too though not Chinese, this is like 5th time a dude throws a look boosting line dubbed as humor. Like last time when I said “sorry we had to meet this way you’re a nice guy”. And this was a serious topic. Then he said “nice and cute ;)”…insecurities of some sort is it?? I didn’t get this at all. I’m an Asian female, and he was Chinese American not in his home country but in my home country. I don’t get Asian dudes though I’m Asian myself only except I’m female.
Thanks for sharing your perspective 😁
Day 15
Thankful x15 😁
We want to see more skin and those muscle arms
You and me both buddy 😂
Day 17
Niceeeee 😁😁
Day 14, No comments
14 was the original goal right? 😂
Stop doing the action at the end of this video. The sounds is quite annoying. I really want to give your video a like, but...
Oh interesting! What do you not like about it 😁