How to De-escalate in Chat and Email

A student at De-escalation Academy asked, "Will your de-escalation tactics work in email?" Yes, they do! Watch as I break down three tips for bringing down the temperature in written interactions.
For more ideas like this, visit www.MyraGolden.com and check out my Customer Service eLearning: www.myragolden.com/masterclass

[@bernpaul9868]

Hi there! Waiving here from the philippines. I also work in escallation dept. Your content are very informative. Thank goodness I found you.

[@myragolden]

Glad it was helpful!

[@henobabes2538]

Thank you!

[@jessicadelira9078]

thank you so much for sharing with us the knowledge in your videos is very useful to me in my daily work. You are amazing

[@myragolden]

So nice of you! Thank you!

[@michaelchinedu347]

Nice , thank you

[@FabioLavanna]

I was the one asking the question, thanks for the "young man" :)))

[@myragolden]

Well, Fabio, at my age, everyone seems young! LOL. Thanks for your question. I hope you're enjoying De-escalation Academy!

[@FabioLavanna]

@@myragolden "our" age, I am 51 ;) I am absolutely loving it, looking forward to days 3 and 4!

[@giftbreed]

I found you on LinkedIn and I'm here!
What if a customer's first message on a live chat:
I want to speak to a manager!

[@myragolden]

Hi there! Thanks for visiting my channel after finding me on CZcams. My tactics work effectively over the phone, in chat, and by email. Just adapt the vocabulary to written or spoken words. You got this!

[@Adilkhan-dh2rq]

Thank you!

[@myragolden]

You're welcome!