5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "
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- čas přidán 24. 01. 2024
- Telling a person to calm down never works. If your partner told you to calm down, would you? Exactly. That doesn't work with your customers, either. Here are five phrases that work better than "Ma'am, I need you to calm down."
One. "We want to get to the bottom of this as much as you do."
Two. Lead with "It seems Like, or It sounds like..."
"It sounds like you've had a frustrating time."
"I know it seems like these things take forever."
Three. "I can see your point on that."
Four. "If I were in your shoes, I think I'd feel the same way."
Five. "I'm so glad you contacted us about this. We appreciate customers who let us know when things aren't right."
Visit www.myragolden.com/ for more ideas like this. - Jak na to + styl
I am hooked on your videos! I work for a call center and bad calls is the worst part of my job. They are draining emotionally. This is life changing! Thank you SO much❤❤❤. Im sharing your info with my boss. Our team needs this
this is one of my fav videos, i get a lot from all of your videos - can you make a video for non native speakers & encounter customers who are not culturally diverse or just simply discriminative & giving pushback most specially if they are not getting what they want.... thanks for all your passion in making these videos to help people working in this industry
I'm just new to your channel and I have already learned a lot . Thank you.
Thank you so much. Golden tips 💛💪🙏🛡💐
You're so welcome!
Wonderful tips!
Thank you so much Myra, can't wait to share this with my Team
Myra: you’re always on point. Thanks for this video. 👏🏼
HI Myra I'm sorry I'm messaging on my husband's you tube. You're wonderful and thank you for your help and you're an amazing coach. I look forward to taking your class. I'm just starting as a call agent. Jennifer
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