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U SUCK!

I work at camping reception, so that is great!

I work in pet insurance and some days I am bullied, yelled at, cursed at, directly blamed and just made to be a punching bag all day. These tips can help. Thank you. I subscribed and look forward to more videos. I’m Taking crazy notes.

Bullcrap what's wrong with your S

I'm an armed door guard. I deescalate angry customers with a little squirt of OC gel. They leave! I had a punk, a little tough guy. It's night & he gets carded for beer, no ID so no sale. He turns to me. I don't like him but he's a regular customer. He wants me to tell the clerk he buys beer here all the time, with out ID. So I tell him. I can't interfere with the clerk & if he wants to card you. You need ID. Then I told him when you come in during the day & the clerk doesn't card you, I cant interfere & tell them you have no ID. So he left with out causing a problem & no beer. The next time he was in the store I kept my word & didn't interfere by telling the clerk he don't have ID & he bought beer! The only problem I had, I expected. After his night & before his next day visit 2 different punks attempted to pull a beer run, I stopped them. I prevented them from stealing the beer, but they got away. I don't care if they got away I ain't the police & they didn't get the beer! My biggest disappointment, I didn't have a reason to give a little squirt of OC gel. 1 kid dropped his beer when I squared up on him, I knocked the beer out of the other kids hand as he ran past me. I let them both run away!

I love the concise, upbeat format of this video. Helpful content for any communication not just customer service. I plan to watch all of your content. Thank you

hiii! new here. love your content!

Thank you for this! A lot of good stuff in it :)

Hi

I put in my email for the cheat sheet and feel lied to. I received nothing except an offer to join an academy so thanks... for lying.

You just gained a subscriber 🥰

Thank you so much ❤I’m glad I came across this video. You actually poured out knowledge.

Aht is one of my opportunity.Thank you for this video Ms.Golden! Very helpful! ❤

#REEDFORSPEED💪

super helpful phrases, i was looking for this kind of phrases since, i was lacking of proper words to communicate with my customers

After seeing this , i think i wont quit my job anymore. I will use all of this phrases😊

With you're tactics it has helped me at my call center job i managed to descalate 80/ 100 percent of the situations 😅 for the first timer in call centers this job has proven to only be easier than a degrading minimum wage job i got treated ten time worse hardly getting payed then a job im always listening, answering and descalating

Hey Myra! Thank you for the great video!

Your videos are super smart, ive worked in CS for nearly 25 years and feel I know it all at the best of times, but you have some new ones here for me to try out.

I like the point about "the 3 o clock parade" you have ensured this will be used to help train a team up , in fact many,

I like the point about "the 3 o clock parade" you have ensured this will be used to help train a team up , in fact many,

Hey!

Im new subscriber here im watching your videos

About 50 too many. Some of these are dangerous, some silly and some others are just her marketing her dubious services. A waste of 35 minutes.

i've had been avoiding conflict way too long and it's only made more situations worse and more traumatizing had I known how to address the conflict and resolved it. I feel i've learned a lot so far from your videos!

Thank you so much for this Myra. Watching from the Philippines.

I'm learning from you, and copied everything! your a gem. Thank you beautiful.❤

Hi

I had to public speak on our team today and my voice was shaking 😂😂 I hated it 🤦🏾‍♀️

Thank you so much for this. I work for the IRS, and just sent your PDF to my entire team. Great information. ❤

Thank you so much! I am a very good employee but sometimes need help on what to say to some 9f these angry customers......without losing my job😅

Hi! ❤😊

Thank you for sharing! :) These are helpful.

how would you handle customers that would rather record you or any employee and make the issue harder to manage while refusing to listen or calm down? i've known some people that went through that as they were met with the customer wanting to photograph and record them instead of talking the issue out.

Your name is so appropriate; your advice is Golden.

I have to listen good

I've seen you, more in within 15 minutes. I have to listen to you when I'm working you talk fast. Yet your voice is of comforting

very helpful! thank you!

I just don't understand why people think it's okay to call another stranger and start yelling at them. This modern society has no etiquette. If they had therapy. Customers would know that sharing inappropriate and uncessary information to someone who has to take their verbal abuse. That's what people should keep for their families and friends. I need to definitely add tools to my belt. People are extreme. Be thankful for what you have. Peace!!

Amazing job!! Very helpful vídeo love it!! ❤

All the phrases you share are super useful, and I really appreciate all the tips you give us! I try to use them in all my calls and they work almost all the time, eventually I get a cx that I'm not able to de-escalate but most of the time I can turn it down and move on

Looking forward to using it on my calls starting this month!

Wonderful tips!

You are genius and have a gift. Thank you.

It's always a challenge to diffuse anger and redirect a conversation, but MyraGolden has provided a valuable resource. As a customer service product company, we appreciate the work has done to help improve customer interactions.

Myra, I subscribed to your channel! You are awesome! I work in a call center and am trying to reduce my call handling time and you give great examples!!! I bragged about you to my peers and my supervisor! I look forward to more videos! I hope you have an awesome day!!!!! 😀

Soothsayer knowledge.

This came up in my recommended videos just in time! I'm going to work at Chili's as a To-Go Specialist soon. I need to be prepared since this is my first ever job lol

thanks, good video

I too felt guilt and shame because I felt like I didn’t say enough to the client even though I spoke up. I’m realizing this is a skill and muscle to be strengthened. Thank you Myra for these phrases, I’m going to share them with my team.