Behavioral CALL CENTER Interview Questions | 10 Sample Answers
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- čas přidán 28. 07. 2024
- Here's how to answer call center behavioral job interview questions. This contains 10 call center behavioral interview questions with 10 sample answers.
TIMESTAMPS
00:00 Purpose of behavioral interview questions
00:38 Two types of behavioral questions
01:37 How to answer behavioral interview questions
02:14 Tell me about a time when you had to go above and beyond for a customer.
04:10 Tell me about a time you were in a high-stress situation.
05:46 Tell me about a mistake you made in your past job and what you learned from the experience.
07:10 Tell me about a time when your integrity as a QA was put to the test.
08:21 Describe a time you weren’t happy at work and why.
09:19 Give me an example of when you worked well with a team.
10:39 How are you able to balance high-quality customer service with speed?
12:54 When are you usually most satisfied with your job?
13:53 Do you prefer to work as part of a team or independently?
14:47 What is your typical way of dealing with an irate customer?
15:51 Behavioral vs Situational Questions
Here's a JOB INTERVIEW SIMULATION video between an applicant and an interviewer: czcams.com/video/hH28QO2dBgM/video.html
Hello mam Sheena ask ko Lang po. Kung valid ba Yung certificate na nag papatunay na graduated Ka sa school na Yun. Nanakawan po kasi ako lahat Ng documents ko po andon. Thanks po sana mabasa niyo po ito
01:37 How to answer behavioral interview questions
02:14 Tell me about a time when you had to go above and beyond for a customer.
04:10 Tell me about a time you were in a high-stress situation.
05:46 Tell me about a mistake you made in your past job and what you learned from the experience.
07:10 Tell me about a time when your integrity as a QA was put to the test.
08:21 Describe a time you weren’t happy at work and why.
09:19 Give me an example of when you worked well with a team.
10:39 How are you able to balance high-quality customer service with speed?
12:54 When are you usually most satisfied with your job?
13:53 Do you prefer to work as part of a team or independently?
14:47 What is your typical way of dealing with an irate customer?
15:51 Behavioral vs Situational Questions
Hello may i ask what microphone your using ? Thank you 😊
I anticipate the situational questions in health care services hehe.
I did some research for call center interview videos and I came across your channel, highly recommended! Weather you're a newbie or industry hopper,your video really helped a lot . Thank you so much for your videos it did help me with my application, I got the job. Just waiting for the job offer ☺️
Thank you so much for your videos.Its really helps a lot.
Ugh I'm amazed with all the brilliant answers
Wow! Thank you very much for this. It is a great presentation
Hi Sheena. Thank you for this. I passed my behavioral star interview and got a job offer. Yeyy You're very good in what you are doing. Keep going.God bless😊
Once I get hired I'll definitely come back here. Thanks for this list of possible questions
Thanks this video is so helpful. Greetings from Guatemala.
VERY HELFUL. THANK YOU!
This is very useful. Thank you very much.
You sounds so great! I love your voice.
Thanks for creating this so informative video. It really helps me a lot to answer my upcoming interview
Thanks much for this informative video. I learned a lot though I’m not a Call Center Agent, but it’s quite useful for my current job. New Subscriber here😊God bless😇🙏
Very helpful 💕
I'm hoping to see you doing ASMR, It would be exciting to hear your soft voice! Great accent btw
this video is what i'm looking for.wow😍
Naka pasa nako sa initial interview ate and first time ko po yun. Dobrang laki ng tulong ng mga videos mo . Sana makapasa sa final and other steps to get a Job offer. More power ate!!💗💗
I PASSED MY INITIAL AND BEHAVIORAL INTERVIEWWWWWWW HUHU THANK YOU SO MUCH. 2 STEPS AWAY 😭😭
Wooohoo! Congrats! 🥳🥳🥳
I AM REALLY GRATEFUL THAT I FOUND THIS CHANNEL AND YOU OFCOURSE . SENDING LOVE!! 💗💗💗 GOD BLESS YOU MORE!
THEY WILL SEND ME AN EMAIL ABOUT J.O 🥺😭
what company is that po
@Vessilina Teleperformance po
I'm not there yet, but thank you very much for this video. It'd be a great help.
I passed my initial interview today! Thank you so much. Hoping for my final interview to go smoothly 🥺🥺🥺
Good day, any update on your final interview? Did you pass? Thanks
Very helpful video !!!!!!!!!!!!!
Ate Candice I am your viewer, could you please make a vlog on how you enhance your skills in speaking English.
Yes please Ms.CANDICE..
pleasee huhu I badly need that one
(2) please🥺
Me too
I don’t wonder why returning ofw’s who apply at Call center easily got hired. 😊 Habang pinapanood ko mga videos mo ma’am, lalo sa vid na ito.. parang gusto ko isa ka sa owwa staff 😍 or Doctor,Professor/counsellor (under mental health care) 😍 🙏
Nice content!
Today is my final interview and your video helps me a lot . Whish me luck 🤞..
The first time i watched your video i was impressed miss maam for you have an exquisite type of talking in english i love your voice it sound soothing✨️
Your voice is so relaxing :) BTW may I know what model is the Microphone you're using? :)
Thank you so much ma’am you help me a lot. I already got my JOB OFFER yesterday. Thanks to GOD and to you. ♥️🤗
More more blessings to come 🙏🤗
This is what I want to experience to get the "JOB OFFER"
thank u po I really need this one
Hi, Candice, I am a new viewer of yours. I was inspired by how good you are at speaking English. May I know the brand of the microphone you are using?
I just want to ask for a future us. Thank you.
Hi ate candice! Thank you kaayo sa imong mga videos, aside sa makatabang sya, very inspirational kaayo imong mga videos especially gahatag kg mga advice. Please keep inspiring a lot of people ate and godbless! Muah 😍
xoxo from cagayan de oro 💚💛💜💙❤
Unfortunately I'm seeing this after my interview, I tried though. Thanks for your videos. I was called for the job
Same :
I like how you talk thank you for your video I'm your one silent viewer on your video. i hope i can improve my English pronounciation someday hehe.. Sana all magaling mag English 😁
2:30 Returning a Chanel bag !? Wutt !😂
Can you make a sample mock call wherein the customer talks really fast that you can barely understand what he or she is saying? And please give us some tips on how to handle calls like that. Thanks again for another helpful video, more power to you and your channel 🥰
Thank you for your channel I got hired last year to my first bpo job and now I am watching this for my upcoming BI for my promotion. I can't believe i am given a chance to be promoted. Tysm to your channel. 😭
Nakaka touch. ♥️ Congratulations sa iyo! Deserve mo yan.
Hi! ate candice could you try to make an example of outbound call and it's about Medicare Insurance. Btw, I'm a newbie subscriber❤️
Hi candice my training started last night and this is my very first csr in voice job and im soooo thankfull coz i follow you for about a week and i have aknowledge and even your accent iwant to absorb (sorry for make gaya gaya 🤗) more video plssss..😍
Hi what company po kayo? And what account? Thank you
Hi, Sheena How about don't have experience with a call center?
You are a good speaker in english
Hi miss sheena. I just want to ask, how many question usually the interviewer ask for this behavioral question? Thanks for response ☺️. Btw your voice is so soothing. I can listen to you for the entire day.
Hi. May i know what to do on project interview?😁 Thank you 💗
Is there still interview during training? because I did not go through these questions at all in initial and validation interview.
This channel is so underrated. I wish you already existed during our time. Kudos to you girl. I l really like your videos.
Good day... I passed the Versant and interviews. They gave me the checklist of the requirements and told me to wait for the schedule of training. Unluckily, the slot for the training were full and the next interview will be on the 2nd week of the following month. The following day, the call me that there will be another interview because they will be transferring me to another account but i haven't received any call. is it still possible that i will be given a JO? Thanks.
If I just close my eyes you sound like a Speaker for audio books & audio dramas etc...
Hi Mam! Just wanted to express how thankful I am to have encountered your channel because your contents are very helpful and informative.
I hope that there will be a second part on this content about "answering behavioral questions"where you would tackle and answer more behavioral/situational interview questions.
Thank you sooo much po!♥️
There will be. Thank you, din, Grace!
Yes Please Sheina, thank you so much @@Kwestyon
Question : what If d reason for leaving the company is u have a quarel with your operation manager how do u turn it to positive scripting?
u alwayS added cOnfidenCe eSp fOr newbieS.they're luCky they have u and ya vidS! mOre to cOme.😍
almOst my 6th yr bt i dnt cOnsidered mySelf tenured cuZ i know thereS alwayS room fOr me to grOw.
yOu suCh a bleSsing,thank yOu!
o' gOt ds mSg edited and lOst ur heart,candiCe! 😏
feel sO grateful with all the learning and with all theSe informative vidS.this suCh a big helP to my referrals that makes them feel cOmfie.
I just have a question, what if when they asked a situational question and then you can't think of any answer to that because you haven't really been into that situation, is it alright to tell them the truth? Won't they think that you're just trying to dodge the question?
Can they still ask this question even if I dont have a job experience?
same question po
Yes baby according to your school expirience that is ok
Can you please do a podcast maam? Pleasee
Hi ate candice! San niyo po nabili yung mic na ginagamit niyo po? and pano po siya gamitin. Gawa po kayo ng video about po diyan please. :DD
Tinatanong din po ba ito kahit wala pang experience sa kahit anong work ?
Hi po. How would I know if I passed the AMCAT? They just texted me to finish second assessment.
What if you're a newbie and dont have work experience, would they still ask questions like "tell me a time when you deal with bad customers" ? What do i answer
Hello, same question po.
Miss sheena i hope you notice me, please make a video about account validation thank you ❤
I will.
Help me give idea how to explain consistency. Thanks po reply😊
May behavioral assessment din po ba sa non-BPO experience?
Hi ma'am, help please how to answer question "Why should we NOT hire you " your response is very much appreciated. Thank you in advance..I'm your Follower & a Fan here...(I'm BPO experienced by the way) 💕💕💕
Hello Kristel! Watch my video on "What is your greatest weakness". It's closely related to Why should we not hire you. :)
@@Kwestyon Thank you💕💕💕
@@Kwestyon Hi maam me again, I need help, please help me how to answer Question using Star method (wells fargo)❤
Did you start from being a nervous and cannot create a proper sentence ma'am? your voice is very chill like it is your native language
Ma'am scenario based interview naman po pls
Hello i'm really intersted to work as call centre agent
Greeting from Egypt
You could have run a podcast.
Good luck to me in this may 20 I will apply for my first job as call center agent 😇
Ma'am i cant passed that kind of interview because the interviewer she talked very past and not very clear.how to answer like that?
Good day Ms. Candice, I just wanna ask this question po,"shall call center agents possess a good voice to be hired po ba?"
I know right! I hope Candice sees this
Newbie here any tips po🙏
Early 🤩
I just wanted to ask kung tinatanong rin ba to sa mga nag-aaply na wala pang job experience?
If you don't have a job exp, I think the questions will be what will you do if you encounter these situations.
I was asked why I resign on my previous job and it all went wrong because I answered back that "I want to be honest that need to support my daughters education however the thing that made the answer weong is that I compared my previous salaru but it is not enough to support the fiinancial needs
Star technique Po hehe
paano po kaya yung mga wala pang work experience or nothing related sa sales/customer service 😭 may chance po ba kaming ma-hired as CSR
Of course!
yea' juz start bt watchin ameriCan mOvies to get use with thier language and how they sOund.if u may not familiar then keep watChin vids like this so ul get familiarized with what iS the uSual cuStomer concern..try to follow howshe handleS it,hOw she say it and u can even mimiC also recorxing yaSelf helPs cuZ that where u can correct ya Self and get better.
dont be scare of trying diff things as lOng as u ddnt no harm to anybOdy.
keep workin if where u tink ur not so good @.,dnt pity urSelf bt do sumthin to improve and feel confident.whO knows u may be the nxt tOp agent and suPervisOr in a few yrs frm nOw.
and be surPrise u already the one sharin ya experience,right?
do you live in india? oor you are , barranquillera?
No, she is from Philippines
This part was so hard for me, I failed mg Final interview,haha. Kahit sa Tagalog hirap akk mag explain English pa. Help me Lord God.haha
ask lang maam, mag kakaroon lang po ba behavioral pag may past experience na sa work?? pag wala di magkakaroon behavioral interview???
Meron pa rin. About your soft skills. Like your ability to handle stress, teamwork, how you deal with difficult people, based on your school life probably or life in general.
alam nyo po ba yung mga questions na yun?
I wil be bck here uf evr i wil pss my exams
BEHAVIOURAL po Mam, that's the RIGHT SPELLING... Not BEHAVIORAL, PAG-UUGALI in Filipino... peace...
.
Are you single?
Hi! ate candice could you try to make an example of outbound call and it's about Medicare Insurance. Btw, I'm a newbie subscriber❤️