Who has the WORST Customer Service?

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  • čas přidán 23. 06. 2021
  • Samsung vs OnePlus, Huawei, Xiaomi, Blackberry, OPPO, Vivo, Apple. Let's see which tech company has the best and worst Customer Support!
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  • Věda a technologie

Komentáře • 16K

  • @Mrwhosetheboss
    @Mrwhosetheboss  Před 2 lety +5822

    Has anyone had any particularly good / bad experiences with Tech Customer Service? I'd love to know! 😁
    To see one of the worst Tech Scams in existence: czcams.com/video/wkReOA2nBn0/video.html
    To learn all about Crypto for a complete beginner: czcams.com/video/rYQgy8QDEBI/video.html

    • @preservedforhistory8766
      @preservedforhistory8766 Před 2 lety +81

      Stop.
      (Edit: okay can people please stop saying mean things to me for just editing it to say “actual first reply?” Because I will change it so that I don’t get killed by everyone in the replies anymore.)

    • @noah77
      @noah77 Před 2 lety +18

      second

    • @knowledgehunt5277
      @knowledgehunt5277 Před 2 lety +14

      Third comment

    • @Bat_mard
      @Bat_mard Před 2 lety +14

      Sheeesh

    • @theearth2940
      @theearth2940 Před 2 lety +11

      👽

  • @kishorkanna5718
    @kishorkanna5718 Před 2 lety +12421

    "Is my phone gonna run around and desert me"
    "Is it gonna let me down"
    -The greatest Rick roller ever

  • @woof1958
    @woof1958 Před 2 lety +10629

    "my phone isn't turning on"
    "sir go to your settings and erase all data"
    bruh

    • @LORD_ROHIT_1234
      @LORD_ROHIT_1234 Před 2 lety +276

      , 😂🤣😂🤣😂🤣😂😂🤣😂🤣😂🤣😂🤣

    • @vip10277
      @vip10277 Před 2 lety +736

      The real problem was the "time zone"

    • @shortking_05
      @shortking_05 Před 2 lety +241

      A very drastic measure, but oh well

    • @abhijithvijayan3264
      @abhijithvijayan3264 Před 2 lety +245

      Well i think he may be referring to the automatic on and off settings and just gone wrong😂.

    • @Dipsnp
      @Dipsnp Před 2 lety +285

      But if I’m sincerely honest in my humble opinion, without being sentimental, and of course without offending anyone who thinks differently from my direction but rather looking into this serious matter with a perspective distinction and without condemning anyone's point of view, I honestly think and feel that I have nothing to say.

  • @swatigannavarpu274
    @swatigannavarpu274 Před rokem +303

    HE kind of rickrolled them indirectly by using dialogues like "I thought my phone was letting me down" and "I thought my phone was running around and deserted me."

  • @Azide_zx
    @Azide_zx Před rokem +213

    id love to see this tested with a much more complex problem like intentionally bricked software and see how their full support system is at fixing it, not just the phone line

  • @evansaravia253
    @evansaravia253 Před 2 lety +3057

    “They said my phone would last 3 years.”
    “Yes.”

  • @jdiv69
    @jdiv69 Před 2 lety +8354

    I'm surprised Blackberry can still afford a number for customer service.

    • @davidatuma9332
      @davidatuma9332 Před 2 lety +247

      Blackberry is still a successful company though

    • @Maciek2846
      @Maciek2846 Před 2 lety +653

      Wait, Blackberry still exists?

    • @priyanshsharma9391
      @priyanshsharma9391 Před 2 lety +106

      Purpleberry*

    • @kes6541
      @kes6541 Před 2 lety +196

      They can afford it. Blackberry mostly does other types of tech, but they released new phones a couple of years ago and supposedly have another coming out soon. They have business customers who buy in bulk, and private customers who are likely to invest in the company if Blackberry keeps them happy. Shutting down customer service would be a bad move.

    • @Maciek2846
      @Maciek2846 Před 2 lety +30

      @@kes6541 Blackberry still exists?

  • @fernweh123
    @fernweh123 Před rokem +87

    To be fair, the given problem is so incredibly simple, that most technicians would think there's a bigger fault at hand. Things that need to take a charge is one of the most common things nowadays, that it's almost a given for them to be recharged at a certain point.

  • @CH3MPION69
    @CH3MPION69 Před 7 měsíci +7

    “I’m never gonna say goodbye tho” got me dying on the floor. 🤣🤣🤣

  • @cycanex_0017
    @cycanex_0017 Před 2 lety +2653

    That Ash's Cosplay is the best, you could even see Pikachu on the right side.

  • @markcoutinho4046
    @markcoutinho4046 Před 2 lety +4132

    The Apple guy just questioned his whole life at that moment

    • @AwesomeTheAsim
      @AwesomeTheAsim Před 2 lety +55

      HAHA

    • @kismaayocadey
      @kismaayocadey Před 2 lety +31

      Lol true

    • @FBIO-wc4fr
      @FBIO-wc4fr Před 2 lety +7

      @Xene Dvalin cloud

    • @sillicon8227
      @sillicon8227 Před 2 lety +61

      Bruh ikr "I'm never gonna say goodbye"

    • @felixchen1718
      @felixchen1718 Před 2 lety +84

      I wonder what apple number hes calling since every time I call, the initial response is completely different and the helpers on the other side are always super kind and helpful. Last time although I got disconnected somehow, I was able to call back and another guy knew my issues from the call before because they take notes of fixes and issues to make sure the customer gets good service and can determine issues based on issues in the past

  • @Oblimix
    @Oblimix Před rokem +31

    I've only ever needed to contact one company before, about an issue I couldn't solve myself. That was Microsoft, and I had an issue with my Surface keyboard, and they handled it excellently. They even offered to do a swap for a new one for free.

  • @chillkillisded
    @chillkillisded Před rokem +6

    ‘Is the phone not running around and deserting me?’ That part had me dying 😂

  • @notincognito4660
    @notincognito4660 Před 2 lety +5653

    To be fair, no one expects a call to customer support saying they have to charge their phone before using it.

    • @aviralchaudhry3710
      @aviralchaudhry3710 Před 2 lety +82

      True.

    • @saithegod696
      @saithegod696 Před 2 lety +273

      but they should be able to help out an idiot

    • @seanprinsse2897
      @seanprinsse2897 Před 2 lety +190

      Absolutely, but they should expect “have you turned it off and on again?”

    • @Nasahatapimapetilan
      @Nasahatapimapetilan Před 2 lety +306

      exactly what i was thinking. it´s just so dump that no support worker will even think about it. its like calling your car manufacturer, saying that every few hours your engine stops working and they have to find out it´s because the customer is to dump to refill gas.

    • @TJJewett
      @TJJewett Před 2 lety +53

      Exactly. I do tech support and I had a visceral response when Arun asked, "so you can't do a diagnostic without the phone?" What a troll! 😆

  • @CryptoNWO
    @CryptoNWO Před 2 lety +16160

    Everybody gangsta until Rick Ashley says goodbye

  • @jeepmanblue
    @jeepmanblue Před rokem +5

    Thank you for a great post. Even though the issue presented was unrealistic, dealing with customer service remains a HUGE dissatisfier every time I have to deal with a CSR. I recently had a flurry of run ins with Samsung customer service. Although it felt like the rep's left their brains at home, the truth of the matter is, most companies fail miserably at synergizing their various departments effectively and don't engage in proper employee training & empowerment.

  • @Arqade38
    @Arqade38 Před měsícem +2

    Bruh that is not a problem at all.
    Imagine working in an large tech company and somebody call and wastes your time says their phone discharges.

  • @TheGreatChrisB
    @TheGreatChrisB Před 2 lety +704

    Everyone of them was definitely like "I just talked to the dumbest guy in the universe" after they hung up 😂

  • @darkninja7466
    @darkninja7466 Před 2 lety +2420

    "I'm never gonna say goodbye though" Lol😂😂😂

  • @fuckshit8208
    @fuckshit8208 Před rokem +1

    This video had me dying, hahaha. It's the small touches like the Rick Astley references and the hilarious costumes that make this video gold. *chef's kiss*

  • @CubeWorm
    @CubeWorm Před 6 měsíci +1

    Yay! Did anyone else notice the mirror cube on his desk at the start. (I'm a speedcuber so this makes me happy lol) 😊

  • @DaveAlkema
    @DaveAlkema Před 2 lety +1899

    As someone who worked at Geek Squad, I can tell you that some of these people are overthinking the issue because they can't comprehend that someone would be stupid enough to think a battery would last three years without a charge.

    • @zaps345
      @zaps345 Před rokem +206

      My thoughts exactly, I think this test was unfair, he should at least have had a reasonable "problem" to test them.

    • @duducritic4660
      @duducritic4660 Před rokem +78

      This is so true. Honestly I feel bad for some of them as they couldn't even think of someone not knowing that your phone dies when you dont have enough battery. We have been using phones that can be charged from early 2000s now come on. Should have definitely had a better question that would actually need some good support

    • @makkie8593
      @makkie8593 Před rokem +6

      Exactly!

    • @Bonbonbon739
      @Bonbonbon739 Před rokem +4

      Exactly

    • @jahlasam
      @jahlasam Před rokem +8

      Also, It's A LOT more infuriating if the customer service assumes that you're that stupid

  • @lanzjoseph1
    @lanzjoseph1 Před 2 lety +777

    It’s the “I’m never gonna say goodbye, though.” and the chuckles. 😎

  • @abfu1420
    @abfu1420 Před rokem +8

    Being a Samsung Order Support in my previous job, I can definitely answer that concern by just asking right the questions. Almost everyone that has a phone would know what's the situation. But yeah, most of the reps are Department-specific driven meaning even if they know the answer, they'd still hand you over to the right department that should answer your question.
    Also, I can tell that you're just playing up with me. Lol

  • @terrykosowick594
    @terrykosowick594 Před rokem +4

    You had very good luck! I usually can't get to speak to a real person at all. The poor customer service is not limited to tech companies either. Also, if they do have a phone number, the message says "We are experiencing unusually high volumes" regardless of when I call!

  • @sreevathsa4006
    @sreevathsa4006 Před 2 lety +1923

    I'm pretty convinced that "It all depends on the person"

  • @adityanair7342
    @adityanair7342 Před 2 lety +636

    "I'm never gonna say goodbye, though"
    Apple guy: "say that again..?"

    • @Lehsah2021
      @Lehsah2021 Před 2 lety +14

      10:31

    • @thewokeagenda
      @thewokeagenda Před 2 lety +13

      I absolutely love how the guy laughed when he said that 😆

  • @redgamezandcodezVR
    @redgamezandcodezVR Před rokem +12

    Was expecting Huawei but Xiaomi. nope. Great video. really loved it

  • @thinkabtzuu
    @thinkabtzuu Před rokem +2

    6:23 alcohol free playing is so funny 😭😭

  • @kumaranbalaji1567
    @kumaranbalaji1567 Před 2 lety +981

    Anybody who gets a call like this would probably think that the one calling is trolling them....

    • @asrig3880
      @asrig3880 Před 2 lety +66

      Actually, it's also a test on how they react to such thing.

    • @Venvaneless
      @Venvaneless Před 2 lety +21

      I know Apple tested their CSs on those things. Like asking stupid questions like camera angle for the iPhone for example.

    • @BreadCatMarcus
      @BreadCatMarcus Před 2 lety +19

      Never underestimate the stupidity of humanity

    • @randomtinypotatocried
      @randomtinypotatocried Před 2 lety +15

      @Deep Kumar Oh yeah. There's still people who don't know how to add an attachment to an email...My friend works for the local government and keeps being asked questions like this and even more "stupid questions" like how to turn on something

    • @briandijkshoorn5084
      @briandijkshoorn5084 Před 2 lety +5

      If you don't know how to charge your phone you probably don't know to go make a call...

  • @stepupin9076
    @stepupin9076 Před 2 lety +2061

    I work in customer service and suggesting simple stuff like there is no battery left actually offends some customers. Also some would even deny it and say something like "NO, there is battery - i looked just 1 minute ago and it was 8%". Battery can go from 8% to 0 in one minute if its an old battery and its cold outside for example

    • @iophop9266
      @iophop9266 Před 2 lety +200

      life sucks for u to deal with e-karens

    • @novaprime1166
      @novaprime1166 Před 2 lety +9

      @@iophop9266 😢

    • @drownindesigner
      @drownindesigner Před 2 lety +1

      feelsbad

    • @Xyler94
      @Xyler94 Před 2 lety +28

      Had someone try to ask me if it was possible that a Macbook Laptop could come from factory with... Cola spilled in it.

    • @tomatopaste6550
      @tomatopaste6550 Před 2 lety +2

      battery issue would never happen to Samsung A series.

  • @trxshgxng8249
    @trxshgxng8249 Před 7 měsíci

    So I live in Germany and as often as I called Xiaomi Support (because I have Xiaomi only) they were always friendly and none of the calls were 8 minutes long. Very quick. Sometimes I even got two options which I could choose, and that's a huge + for me.

  • @shazianawaz
    @shazianawaz Před rokem

    2:43 the loud sound and the party lights made me laugh SO hard! 🤣

  • @heldrax
    @heldrax Před 2 lety +5345

    The oppo representative actually had a point. Theres a setting that tursns off your device at a predesignated time everyday. Plus almost everyone knows about the battery draining everyday in 2021. I feel as if thst guy deserves the most credit out of all of them

    • @potatoesss9793
      @potatoesss9793 Před 2 lety +246

      yes!! sadly arun misunderstood

    • @forthphoto
      @forthphoto Před 2 lety +269

      To be honest my first thought was that he had this setting and was checking who'll help him disable it. He said that it happens about the same time every day. Plus even the most not technical people know that you need to charge your phone.

    • @tb124.gaming
      @tb124.gaming Před 2 lety +177

      @@forthphoto honestly I never seen anyone who doesn't know that a phone needs to be charged... At least he could've used a voice changer, to sound like a very old person... If I wroked at a call center, and heared a you person not knowing about charging, I would just assume that he is a troll

    • @themizplays5326
      @themizplays5326 Před 2 lety +8

      agree it should be 5

    • @savannahcat1805
      @savannahcat1805 Před 2 lety +4

      also, I feel like a lot of people working with you would think that you know that phones need to be recharged.

  • @CJG4L
    @CJG4L Před 2 lety +557

    Imagine the ones that answered well talking to their mates:
    "I can't believe this, a guy called just to complain that his phone runs out of battery"

    • @gwsheipang
      @gwsheipang Před 2 lety +8

      while I read news about a lady complained to BMW because her new 3 series sedan stoped in less than 100km. -- run out of gas....

    • @saikrishnapulivarthi7647
      @saikrishnapulivarthi7647 Před 2 lety +2

      Lol we used to do this back when I was working for Samsung USA

  • @thecatacombhimself
    @thecatacombhimself Před 7 měsíci

    "but the battery should last three-"
    *horror movie jumpscare*

  • @chakmashikar3094
    @chakmashikar3094 Před 8 měsíci

    all audio recordings from the mid-late 90s sounds better than those people's modern microphones which they're using for customer support thing

  • @madlke7322
    @madlke7322 Před 2 lety +1173

    Vivo: “we’re not technically trained, and wouldn’t be able to help”
    then what’s the point of customer service number 😐

    • @gracieortega8611
      @gracieortega8611 Před 2 lety +7

      LMAFO

    • @rdmz135
      @rdmz135 Před 2 lety +98

      @LeGetTrolled :p Apple wasnt any better... the only two with good scores were also Android...

    • @wtf285
      @wtf285 Před 2 lety +8

      @@rdmz135 And they both were fucking chinese companies whose phone sucks......

    • @musteycraft9854
      @musteycraft9854 Před 2 lety

      @ٴAn0n s sucks

    • @katt5896
      @katt5896 Před 2 lety +22

      @@wtf285 someone never tried any flagship but iPhones

  • @Harriseu7
    @Harriseu7 Před 2 lety +701

    Ronaldo: Made Coca-cola's market lose 4 billion
    Arun: Risking more than half of the top companies in one call

    • @Deadpool-mw6bw
      @Deadpool-mw6bw Před 2 lety +7

      Lol true 😆

    • @ysnsmth
      @ysnsmth Před 2 lety +6

      how did Ronaldo do that?

    • @Deadpool-mw6bw
      @Deadpool-mw6bw Před 2 lety +18

      @@ysnsmth he moved bottles

    • @HairyNjqqa
      @HairyNjqqa Před 2 lety +14

      @@ysnsmth he refused to drink coke.

    • @Megatronpt
      @Megatronpt Před 2 lety +21

      @@ysnsmth He removed two coke bottles from the front of the cameras and put them under the counter, while at the same time he moved a water bottle to the camera focus.

  • @jonahrutherford610
    @jonahrutherford610 Před rokem

    You should have thought of a more complicated question, but still a fun video to watch keep it up!

  • @trexxx_.
    @trexxx_. Před rokem +4

    did anyone notice that that is stanley from the office in the background 8:10

  • @KeenScout.
    @KeenScout. Před 2 lety +478

    The question he asked is easier to understand if you're dumb. It's like asking your teacher "what's 1+1" they'd probably be confused, not because it's a hard question but because it doesn't make sense to ask it.

    • @kitkan7274
      @kitkan7274 Před 2 lety +11

      True!

    • @yuuji8447
      @yuuji8447 Před 2 lety +9

      Yes I noticed a little word play too

    • @andhikabayutrimulya6455
      @andhikabayutrimulya6455 Před 2 lety +19

      Nah black screen or dead is a very common problem, simple training (or checklist) would solve a lot of this simple problem.
      Question like
      "is it fully charge when it died?"
      "is it in stock condition without modification?"
      "did it hapen after you do/install something?"
      Just this 3 question would eliminate many other problem and isolate the problem to few probable cause.

    • @laaa9290
      @laaa9290 Před 2 lety

      Older person will not know what the real problems is so it is understandable to ask that question..

    • @jonathon3787
      @jonathon3787 Před 2 lety +2

      This is exactly what I wanted to say, just better. It’s not that the tech support couldn’t help with a dead battery but it’s not something someone would really call support for.

  • @Yodaboi
    @Yodaboi Před 2 lety +621

    Arun: “My phone would last for three years”
    Oppo representative: ”Yes”

    • @Niraol
      @Niraol Před 2 lety +43

      Oppo was terrible, how did OP get 3 stars and Oppo 3,5 when the Oppo guy told him to factory reset the phone without telling him the consequences of that

    • @Yodaboi
      @Yodaboi Před 2 lety +10

      @@Niraol , ikr, literally so fu*ckin careless abt the user’s data

    • @krishnamittal1858
      @krishnamittal1858 Před 2 lety +6

      beethoven i am such a big fan of you! when are you dropping a new album?

    • @arceus3105
      @arceus3105 Před 2 lety +1

      @@krishnamittal1858 hahahahaha

    • @vijayganesh9557
      @vijayganesh9557 Před 2 lety +4

      @@Niraol I think he meant settings reset. I found a similar option in my friends samsung m series phone. It just resets all the settings to default.

  • @maluminse6013
    @maluminse6013 Před rokem +4

    The fact that he had to use subtitles so his viewers could understand most of these reps says something about the state of customer service in the modern era

    • @Mecholix
      @Mecholix Před 10 měsíci +1

      i mean, i don’t think they can help their accent

    • @maluminse6013
      @maluminse6013 Před 10 měsíci

      @@Mecholix Go miss the point somewhere else

  • @gdmastergilinguapin6464
    @gdmastergilinguapin6464 Před 7 měsíci +1

    Apple: "We can't charge you from a call so you'll have to come here so we can take the money outta you"

  • @cameosix7077
    @cameosix7077 Před 2 lety +503

    Samsung: Detects call being made through an iPhone
    Samsung: Terminate, I mean terminate call

    • @austin_ug4656
      @austin_ug4656 Před 2 lety +7

      😂😂😂😂

    • @austin_ug4656
      @austin_ug4656 Před 2 lety +9

      @Ti Xier but it wasn't really off. Watch the video well before commenting

    • @erickmazariegos5778
      @erickmazariegos5778 Před 2 lety +1

      @Owen Jones BRUH 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️💀

    • @Jack16114
      @Jack16114 Před 2 lety

      @Owen Jones I really can’t tell if you’re being sarcastic or not. You are a god level troll.

    • @nobody9706
      @nobody9706 Před 2 lety

      @@austin_ug4656 He was joking

  • @Sweet_Dae
    @Sweet_Dae Před 2 lety +534

    "I'm never say goodbye though" lol love that hugot lines.

  • @romansenger2322
    @romansenger2322 Před rokem

    I work with machine building companies that would wish their products have only half the connectivity of a smartphone and they are still able to scan their machines for errors or defects the moment someone calls. How come the support of the big tech companies arent doing a scan to sort out possibly hardware, software or setting errors?

  • @ravithegamer8009
    @ravithegamer8009 Před rokem

    Never gonna say good bye though 🤣🤣🤣....that made me repeat and listen again and again 😂

  • @RobbyLender
    @RobbyLender Před 2 lety +611

    I feel like this issue was too easy, and techs, assuming you’re not tech illiterate, think the problem is bigger.

    • @CasparAbelmann
      @CasparAbelmann Před 2 lety +86

      Having been customer support for a video game store, I can say with certainty that you should always assume the simplest problem first. Someone that has a bigger problem will almost always start saying more things than just "my screen black pls help". I once had a call about "my wii remote doesn't work", with the problem actually being that they didn't even put the batteries in, while I assumed they must've misplaced the sensor bar or didn't press the reset button to link the remote.

    • @PvtAnonymous
      @PvtAnonymous Před 2 lety +34

      yep, as a tech myself, I would never assume someone wouldn't know by now that you have to recharge devices.

    • @masterkartik8201
      @masterkartik8201 Před 2 lety +9

      I feel you bro I mean who would be so rich to buy a flagship smartphone when he don't even know what charging percentage or low battery warning is

    • @masterkartik8201
      @masterkartik8201 Před 2 lety +4

      Due to arun these employees might get frustrated and lash out on another customer or employee

    • @jeffsonhsregulus4103
      @jeffsonhsregulus4103 Před 2 lety +3

      @@masterkartik8201 I doubt that SAMSUNG may even have fired that guy.

  • @nightfall4434
    @nightfall4434 Před 2 lety +556

    Ash is only ten, he shouldn’t be calling customer service on his own

    • @jamesfauzan4246
      @jamesfauzan4246 Před 2 lety +37

      So he's been ten for.. 20 years?

    • @victor5.-
      @victor5.- Před 2 lety +12

      But he can leave home on his own to catch Poket Monsters for months.

    • @nightfall4434
      @nightfall4434 Před 2 lety +6

      @@jamesfauzan4246 yes

    • @newtonturner3339
      @newtonturner3339 Před 2 lety +10

      But he can own and wield a dragon, battle in an arena, talk to an unsuccessful lab experiment, and travel across the world with no issues? I think he's fine with calling for help with his Iphone.

    • @randomtitanium
      @randomtitanium Před 2 lety

      He's 11

  • @hassankassem6051
    @hassankassem6051 Před rokem

    I can not stop laughing 😂😂😂😂😂 I died as soon as I saw “passionfruit ceo” and the stat 🤣🤣🤣🤣🤣🤣
    I love your videos buddy I’m a new subscriber only been subscribed for like only a couple weeks maybe less but I wish I was your subscriber from the very beginning man! Keep up the good work! 😂😂😂😂9:03

  • @TheRayInPV
    @TheRayInPV Před 3 měsíci

    I remember back in the 90s and dealing with customer service. They would always ask you to check the simplest things. My computer wont start... have you checked that the electrical plug is connected?... I don't have internet. .. have you checked that your phone line is connected to the back of the pc? I think they can start there with phones now. Start simple.

  • @samuelcarpenter4289
    @samuelcarpenter4289 Před 2 lety +1462

    No one:
    Vivo when someone's battery won't charge:
    *We are not technically trained to help*

    • @csr2537
      @csr2537 Před 2 lety +14

      Apple was actually even worse than Vivo, they didn't solve the problem and took a longer time

    • @hakonhalldorsson3157
      @hakonhalldorsson3157 Před 2 lety +1

      Bruh, the memes DEAD

    • @mrsushilram18
      @mrsushilram18 Před 2 lety

      300th like

    • @unliving_ball_of_gas
      @unliving_ball_of_gas Před 2 lety +1

      The person on the ohone did say she isn't a vivo staff. Maybe, vivo's customer service was full so they redirected Arun to another conpany or something? Idk

    • @whyumad1606
      @whyumad1606 Před 2 lety

      @@hakonhalldorsson3157 like your grandma?

  • @brezza6892
    @brezza6892 Před 2 lety +482

    Honestly I think the issue was so silly that they refused to consider it.

    • @Mike-ql4sz
      @Mike-ql4sz Před 2 lety +52

      From Customer service POV no issue should be considered silly!

    • @botherevil2492
      @botherevil2492 Před 2 lety +10

      google has the worst customer service believe it !!
      my pixel phone was having some issues and I called them they Never answered the call even the email which the customer service gave me is of no use from that day I swear I will never ever again buy google products even Xiaomi has better service then them F you google .

    • @randomtinypotatocried
      @randomtinypotatocried Před 2 lety +13

      @@botherevil2492 Everything to do with Google the customer service is a total joke

    • @obidean3964
      @obidean3964 Před 2 lety +1

      True, I wish he complained something more legit and I'm not surprised if many of the support regard his calls as troll calls ...

    • @King91OM
      @King91OM Před 2 lety

      @@botherevil2492, Google has customer service? After years of using, the only way I can get feedback from them was through the community. Not through Google themselves.

  • @mdhafizurrahman2884
    @mdhafizurrahman2884 Před rokem

    I’m never gonna say a goodbye though🤣🤣🤣That last one just killed me🤣🤣🤣🤣🤣🤣

  • @AuranDerg
    @AuranDerg Před rokem +22

    thankfully ive had a better experience with apple customer support, they were really nice and got right to the point in helping me fix an incorrect warranty date

  • @MzwandileHarmans
    @MzwandileHarmans Před 2 lety +373

    Vivo asked the most stupid question “what is the make of the device?” Really ? It’s Vivo 🤣

    • @GGG-ir6xr
      @GGG-ir6xr Před 2 lety +8

      Perfect english, Vivo must use a 3rd party secretary service.

    • @medhadeshpande76
      @medhadeshpande76 Před 2 lety +5

      I think vivo meant the model

    • @raphaelchew9560
      @raphaelchew9560 Před 2 lety +3

      Make means model or type of specific Device generally used in American english

    • @poopsickle2411
      @poopsickle2411 Před 2 lety +2

      I think what they meant was the year of manufacturing

    • @JamesWilson01
      @JamesWilson01 Před 2 lety +7

      She works in a generic call centre and takes calls for lots of different companies. She probably forgot which call she was on. Trust me, I know, I worked for one too once ☠️

  • @paul2020uk
    @paul2020uk Před 2 lety +222

    In fairness to the agents they were banking on the fact that no one is really that stupid.

    • @Vaan382
      @Vaan382 Před 2 lety +29

      Big mistake when it comes to people

    • @swagatadas2143
      @swagatadas2143 Před 2 lety

      czcams.com/video/U79sEXSEb0I/video.html

    • @ilyasovich
      @ilyasovich Před 2 lety +13

      As someone who worked as tech support agent for years, I've seen some tech-illeterate people that don't even know basic things about their devices, so we have to pay attention to every little detail of what they say and start with the basics before diving to more complicated things...

    • @hownottoadult1014
      @hownottoadult1014 Před 2 lety

      I’ve had a customer wonder why her payWave wouldn’t work when she had a RFID card cover on her card and another yell at me for 20mins after I told her we were Sanity and couldn’t return her target DVD even if she had the receipt

    • @pjw1993
      @pjw1993 Před 2 lety +2

      I was thinking just this...
      I've worked in phone tech support and it's really hard to find the right tone... You may speak with someone one minute who doesn't even know what a home button is, then the next person may be highly tech savvy and get confrontational if you suggest the basics

  • @SohamMitra_Riju_97
    @SohamMitra_Riju_97 Před rokem

    Great move on using Pokemon Ruby/Sapphire/Emerald Battle vs Rival music on the part where you're dealing with Xiaomi .. !
    And also name Ash and battle won musics .. remarkable

  • @meldoy39
    @meldoy39 Před rokem

    THE OPPO HOLD MUSIC WAS TWICE!! I LOVE THE SONG

  • @Soulz_Samurai
    @Soulz_Samurai Před 2 lety +301

    "But the battery should last 3 years, right?" 😂😂😂😂

    • @xplorer4975
      @xplorer4975 Před 2 lety

      czcams.com/video/03MdjGechhM/video.html

    • @zanemiracle6121
      @zanemiracle6121 Před 2 lety +4

      Right 😐?

    • @sooraj9824
      @sooraj9824 Před 2 lety +1

      it should last three years, get your facts straight man, by three years he means the life of the battery

    • @Soulz_Samurai
      @Soulz_Samurai Před 2 lety +7

      @@sooraj9824 r/whoosh

    • @UtkarshDesigners
      @UtkarshDesigners Před 2 lety +1

      Customer care: Yes, just like your mum

  • @khairunshazwin2503
    @khairunshazwin2503 Před 2 lety +670

    The part where the guy in Apple customer service said "say that again?" has me wheezing.

  • @grae_sea
    @grae_sea Před rokem +2

    6:22 NOT THE TWICE MUSIC LMFAO

  • @kluckva
    @kluckva Před 10 měsíci

    The apple part remembered me about a funny situation
    My bestie was trying to call some kind of a company idk what was it and she was directed to the robot. She had tried every phrase but the one working turned out to be "call the meatbag here!!" and it immediately answered that its going to redirect her to a person

  • @AkashSingh-vt9hy
    @AkashSingh-vt9hy Před 2 lety +411

    Arun : Passionfruit CEO
    * So he's not a fan, just passionate *

  • @ethanbiji5268
    @ethanbiji5268 Před 2 lety +506

    Arun: I'm never gonna say goodbye tho...
    Rep. : Sorry, say that again?
    Arun: *dying inside*

  • @rajanplanet
    @rajanplanet Před rokem

    I m from Myamar, Bro i love your presentation style and skill i feel very good to listen all of your talk. i may need to copy cat.

  • @Re0xHVH
    @Re0xHVH Před rokem

    when he said he's never gonna say goodbye, even the guy on the phone giggeled a bit 😅

  • @Shaihan
    @Shaihan Před 2 lety +382

    "I'm never gonna say goodbye"
    "Say that again?"
    I'm dead 😂

    • @yayayayya4731
      @yayayayya4731 Před 2 lety +3

      @@kaif__rizwan this is not a rickroll unfortunately

    • @AwesomeTheAsim
      @AwesomeTheAsim Před 2 lety +1

      I laughed so hard

    • @spinx1483
      @spinx1483 Před 2 lety +2

      Same🤣

    • @Shaihan
      @Shaihan Před 2 lety +6

      I think that guy knew he got rick rolled lmao

  • @okrevichan
    @okrevichan Před 2 lety +822

    "YOUR BATTTERY NEEDS TO BE RE-CHERGEDD"
    Lol

  • @nodirbekuktamov6041
    @nodirbekuktamov6041 Před rokem +2

    Not any operator expects a call from the customer saying that his phone needs to be recharged!!!!

  • @tex2k03
    @tex2k03 Před rokem

    Hi there
    I just wanted to say I really love your videos.Its been like a year and a half watching your videos from "How to optimize your ZTE Blade" till now "Unboxing and Review of the Redmi Note 12 Discovery Edition - the Fastest Charging commercial phone in the world" and I watch these for entertainment and general knowledge.I'm from south africa and I want to thank you for all these videos.I am a Big fan of yours.
    Also I am going to post this on 25 of your videos
    I just wanted to ask if you could do one on Nokia X30 Vs iPhone 13 please
    Thank you...great Milo for me Please

  • @zTempest31
    @zTempest31 Před 2 lety +1453

    Arun: "My phone's screen is turning black every evening."
    Apple: "what is your email address?"

    • @FallenVixen93
      @FallenVixen93 Před 2 lety +81

      Honestly it’s procedure. They can’t answer any question until they have that because They will get docked actually ask them

    • @patrickjeromeobaldo2450
      @patrickjeromeobaldo2450 Před 2 lety +51

      This is mostly true and not just for customer support for devices. These representatives work on a ticket basis and is mostly required for their metrics so you really can't blame them. I'm actually surprised that xiaomi and huawei didn't even bother asking for any identification despite being the best support for this test.

    • @GeneralAeon
      @GeneralAeon Před 2 lety +10

      @@patrickjeromeobaldo2450 they likely would have if the problem was something more serious than the phone going flat

    • @patrickjeromeobaldo2450
      @patrickjeromeobaldo2450 Před 2 lety +3

      @@GeneralAeon maybe thats how it is for some companies. But most customer care relating product especially should ask at least some form of identification to at least confirm you are calling the correct hotline, or to be routed to the correct support. His testing method was more of a "help desk" approach where he straight up ask for a solution, when some companies employ a turn around time even for basic issues to ensure quality and consistency of solution offers.

    • @SoulSeeker20
      @SoulSeeker20 Před 2 lety +6

      Blackberry: "hold my IMEI!"

  • @dasherfcb
    @dasherfcb Před 2 lety +279

    "They just ended the call on me"
    Every interview I've ever given.

    • @kamaeleontis
      @kamaeleontis Před 2 lety +4

      7809th

    • @callistoarmy5576
      @callistoarmy5576 Před 2 lety +2

      Hello guys ❤️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide 🔥...

    • @Shawteeee
      @Shawteeee Před 2 lety +1

      @@callistoarmy5576 wot-

    • @renofumi28
      @renofumi28 Před 2 lety +2

      @@callistoarmy5576 go sleep, stupid.

    • @Hyun_hypper
      @Hyun_hypper Před 2 lety

      Lol

  • @Hitrocol
    @Hitrocol Před rokem +1

    I think there's a simple explanation. See, most companies would expect you to know that your phone had ran out of charge. And, if you are old, it would be most likely for you to have children or grandchildren who'd explain this to you. So, the CS wouldn't expect you to call for this kind of stupid reason.

  • @lilymatsing3525
    @lilymatsing3525 Před rokem

    “Is the phone not running around and deserting me?” Holy moly, WHY MAN- BAHAHHAHA

  • @g0ldy847
    @g0ldy847 Před 2 lety +340

    Is the phone not running around and deserting me
    The biggest Rick Roll ever.

    • @HanmaHeiro
      @HanmaHeiro Před 2 lety +4

      Wait, no one said that in the calls. Or did I miss it?

    • @g0ldy847
      @g0ldy847 Před 2 lety +4

      @@HanmaHeiro Arun said it

    • @kahleelhavefunlearning
      @kahleelhavefunlearning Před 2 lety +3

      Lol😂🤣😂🤣😂

    • @g0ldy847
      @g0ldy847 Před 2 lety +7

      @@kahleelhavefunlearning I’ve got another one
      Everyone was so gangsta until Rick Astley said goodbye 🤣🤣🤣

    • @IshaSharma11
      @IshaSharma11 Před 2 lety +2

      😅😂

  • @MeowMeowCorp
    @MeowMeowCorp Před 2 lety +148

    He went from Ash to Astley real quick .

  • @SirensOfNC
    @SirensOfNC Před 11 měsíci

    9:26 was that.. an Eye Pad! 😭

  • @skylarsoper241
    @skylarsoper241 Před rokem

    Bloody hell I love your channel mate 😂😅😛

  • @kismaayocadey
    @kismaayocadey Před 2 lety +427

    "I'm never gonna say goodbye tho"
    Silence*
    Guy: "say that again"
    Arun laughs*

  • @anansadeak8376
    @anansadeak8376 Před 2 lety +429

    I think some were confused cause they didn't expect someone to not know how to charge a phone or call their charger "wire". To me, that's basic knowledge, something everyone should be aware of when having a phone.

    • @DazzlingPotatoes
      @DazzlingPotatoes Před 2 lety +6

      Yep I thought too

    • @IWaxBux
      @IWaxBux Před 2 lety +8

      yah, i can't imagine anyone doesn't know that by now, even if you're an old person everybody knows you need to charge at least once a day

    • @SkipTheFlip
      @SkipTheFlip Před 2 lety +20

      I’ve worked as a product knowledge trainer. We received calls when a customer complained he can’t connect to the Internet. The solution given was to turn on the router, which is not our support, but yeah it does exist.

    • @elymihai8381
      @elymihai8381 Před 2 lety +1

      @@SkipTheFlip It happened to me too, but it wasnt mine router and I thought it is on, but I just couldnt find the wi-fi

    • @bacon2274
      @bacon2274 Před 2 lety +15

      Worked at an “Apple Store” in Norway, and did tech support. We were told that the first thing you should ask people if a device isn’t working (for example a black screen), is if they’ve charged the device, or to double check if the power cable is connected.
      People always meme about tech support just telling people to turn their device on and off again, but that’s cause you always need to start right at the basics, or else you’re just complicating a potentially simple issue.

  • @PlaneNoob
    @PlaneNoob Před rokem +5

    6:35
    I will tell you what they mean here because I am an oppo user
    There's something that's called "auto power off" it's something that you set the time to power off and another time to make the phone power on again i use it at night when i sleep so i don't wake up to a call

    • @--.--
      @--.-- Před 11 měsíci +1

      Anyway this is a really bad support

  • @geniusfde
    @geniusfde Před rokem

    Bro, you should try ATT... Was on loops for 4 hours and no results. They actually shutdown the department while I was talking to them. They promised to call me tomorrow.

  • @Harshit-co5bd
    @Harshit-co5bd Před 2 lety +1308

    Everyone's gangsta until Rick Astley makes his appearance

  • @Wxkd101
    @Wxkd101 Před 2 lety +499

    Samsung must've ended the call because they found out you're calling them from an apple phone XD

    • @JyotiSharma_36
      @JyotiSharma_36 Před 2 lety +4

      Lol

    • @bear2507
      @bear2507 Před 2 lety +29

      I know this is a joke but Samsung support is terrible. I had an issue with my Tab S7 and they kept hanging up on me.

    • @Wxkd101
      @Wxkd101 Před 2 lety +10

      @@bear2507 me too i had a j8 and it was really a nice phone but after some time touch didnt work and i called the support and they literally told us to get a new phone

    • @Mrkingskelly
      @Mrkingskelly Před 2 lety +1

      Does any body know who sans is

    • @johnpaulonyeama9931
      @johnpaulonyeama9931 Před 2 lety +2

      @@Wxkd101 wait so they do have issues with Thier touch screen as time goes on I knew it

  • @A-RonV_V
    @A-RonV_V Před rokem +1

    I LITTELRY got a ad from TikTok saying that it’s impossable to sneeze with your eyes open I LITTELRY sneezed with my eyes open earlier so N O

  • @dalkont222
    @dalkont222 Před rokem

    2:46 i love the daft punk intro

  • @nandhagopal8519
    @nandhagopal8519 Před 2 lety +314

    What if someone who actually doesn't know that his phone needs to be charged every 6 or 8 hours and calls the oppo guy thinking his phone might have an issue and gets told to erase all your data 😂

    • @xplorer4975
      @xplorer4975 Před 2 lety

      czcams.com/video/03MdjGechhM/video.html

    • @Amelpe
      @Amelpe Před 2 lety +5

      Naa, if your buying a phone then you should really know about that.

    • @EikottXD
      @EikottXD Před 2 lety +1

      I'm pretty sure that person would know that batteries have existed for such a long time and have the common sense.

    • @jett5084
      @jett5084 Před 2 lety +4

      Then they are just a waste of population

    • @somayough
      @somayough Před 2 lety +6

      I don't think this is a totally unrealistic scenario though. Older people may upgrade phones without knowing the expected battery life of the phones they are replacing, and may not expect their new phone to need charging so often. For example, if you upgrade from a 6000 mah entry level phone which could last a full day on one charge, to the flagship mi 11 which only has 10 hours of screen on time, without knowing that the newer phone has a significantly lower battery life under heavy usage you'd think there's something wrong with your new device.

  • @mallowbleu8289
    @mallowbleu8289 Před 2 lety +298

    Did oppo just used Twice's alcohol-free as an on hold tone 😂

  • @TraumaD0g
    @TraumaD0g Před rokem +3

    In defence of the tech support people, I don’t think they except anyone to call customer service because their phone battery died, also most phones need to be plugged into the charger to actually turn on so you can set it up. I feel it is unfair that these support lines were rated very low, as I see many comments here saying they’ve had great support, and phone charging is such common knowledge that it would never need technical help.

  • @kjfreeman1931
    @kjfreeman1931 Před rokem

    The OnePlus and Oppo phone calls were a bit comical but the Apple phone call had me creasing 😂😂😂

  • @nonowords7857
    @nonowords7857 Před 2 lety +331

    This a topic not talked about much, yet its one of the most important

    • @1_n_only_vic
      @1_n_only_vic Před 2 lety +7

      But the moment he said he wasn’t gonna say goodbye, I could feel the awkwardness

    • @callistoarmy5576
      @callistoarmy5576 Před 2 lety +2

      Hello friends ❣️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide ❤️....

    • @renofumi28
      @renofumi28 Před 2 lety +1

      @@callistoarmy5576 go sleep, stupid.

    • @dicksondias8875
      @dicksondias8875 Před 2 lety +1

      Ok

    • @dicksondias8875
      @dicksondias8875 Před 2 lety +2

      @SuperJo9999 ok

  • @Radioo110
    @Radioo110 Před 2 lety +1204

    Arun: I’m never gonna say goodbye tho
    Apple : SAY THAT AGAIN

  • @LightningGamer990
    @LightningGamer990 Před rokem +1

    Hey Mrwhosetheboss you should do a video where you rickroll customer services!

  • @ronfromhk
    @ronfromhk Před rokem

    Key important feature. Awesome. Love it.

  • @leiya107
    @leiya107 Před 2 lety +366

    I think the Samsung one hung up because, despite the "thank you for calling" music thing, I think the other side can actually still hear you saying all those things -- some customer service departments can do that, so as soon as they realised it was essentially a prank, they hung up.

    • @erickmazariegos5778
      @erickmazariegos5778 Před 2 lety +13

      THIS 👆🏻‼

    • @razinkeelath
      @razinkeelath Před 2 lety +23

      He should have atleast mute his mic while saying to the video

    • @Nightrnxre
      @Nightrnxre Před 2 lety +31

      If music is playing that means it’s legit but if it’s just silent then they can hear you

    • @JR-mk6ow
      @JR-mk6ow Před 2 lety +3

      This needs to be higher

    • @mikeoloughlin5252
      @mikeoloughlin5252 Před 2 lety +8

      Well shit usually when I'm on hold i go to the bathroom and sometimes Hum the music that plays

  • @leoloydleones7076
    @leoloydleones7076 Před 2 lety +177

    You know its a Filipino customer service when she has that friendly tone and offers help that is direct without BS.

    • @rodeladamero4808
      @rodeladamero4808 Před 2 lety +23

      I think the Customer Service of Xiaomi was a Filipina because of the accent and on how she assisted Arun 😅😁

    • @swagatadas2143
      @swagatadas2143 Před 2 lety

      czcams.com/video/U79sEXSEb0I/video.html

    • @ravelcop
      @ravelcop Před 2 lety +6

      Samsung guy sounded like Filipino too, tsk tsk

    • @HanxoHaxashi
      @HanxoHaxashi Před 2 lety +2

      @@ravelcop i think Arun should do another try on it but nonetheless nice vid.
      Btw proud to be Filipino

    • @verntechph
      @verntechph Před 2 lety +2

      Yes the Xiaomi CS is definitely Filipino.

  • @Anticipatelol
    @Anticipatelol Před rokem

    I love how he was rickrolling us using cheeky dialogues 😂