When Hospitality Means Finding the No - Danny Meyer

One of the most influential voices in the restaurant industry over nearly three decades, with acclaimed restaurants across the country, Danny Meyer spoke about the importance of saying "no" in hospitality and why it should be a part of people's vocabulary instead of always saying "yes."
--
Danny Meyer, Restaurateur
2019 Welcome Conference Chicago
Steppenwolf Theatre
September 23, 2019

[@stevec404]

I have been looking forward to the 'other shoe' from Mr. Meyer, after admiring his call to always be sure that the customer is 'heard'. This helps me to understand the 'then what?' I now have a clearer understanding of when yes/no is an appropriate response.

[@Classic_literature]

الكثير من الخبرة والافكار وروح بهيجة للغاية

[@LwaziKisaka]

This was great!!

[@stevenbright3661]

Long after your guest for the evening are gone. They may forget what you said or what you served them for dinner or what wine you paired. But they will remember how you made them feel . Service is what you do for a guest . Hospitality is how you make them feel. Anyone can learn the skills of service but not everyone has the spirit of hospitality

[@internalinjectiontrulyhere6182]

Me

[@internalinjectiontrulyhere6182]

Level on not so me