BMW Leaves its i8 Customers Out in The Cold Without Support
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- čas přidán 25. 06. 2022
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I appreciate the way Rich calls manufacturers out about their trash customer service when it comes to expensive vehicles maintenance and repair! Keep it up, the people need it!
That's literally what his channel is built on at this point. lol
Everyone should
"Expensive" isn't the problem to me, it's needing their permission to work on a car you own - the battery needs to be coded to the car, and they won't do it or release the software to do it yourself. To hell with that.
It's the dealer too, not just Bmw Munich. Some are good some are bad. Munich engineering is simply terrible
@@bkuker "expensive" things are a massive problem to the majority of the population so forgive us
GMEOVR is finally an appropriate license registration for that i8
Yep, really hits home when he first got it.
BMW = Broke, More Wallet. $3k for an AC compressor? You know it's just a regular run of the mill AC compressor too, but once they put the BMW part number sticker on the box, the price goes up 50x. Best to drive a north american shitbox - at least the parts are cheap. The tirck is to find the least shitty shitbox that doesn't have a bunch of design flaws from the beginning.
You took the words right outta my minds mouth...😄
Is that the same plate from his old corvette
I was thinking the same thing when I saw the license plate
My wife's X4 had an issue where it kept burning out taillight bulbs. BMW would replace them under warranty but never fixed the issue. After the warranty expired they wanted $600 to fix the issue. Nope. Sold the car and she'll never look at a BMW again. I love that you're calling these manufacturers out, Rich. Best videos on youtube.
Experienced bmw/i8 tech: Just order a key. Sounds like he assumed they wouldn’t even order him a key when they told him they didn’t want to work on it. Or go another dealer with registration and license of registered owner and order a key blade, add a 12 volt battery and continue diagnosing. Perhaps just a 12 volt battery problem, they go crazy when those start to go. It’ll still drive fine without coding/registering new battery. Registering a battery replacement just changes the charging strategy of the 12v batt. Sounds like he just needed some more input and advise from an i8 tech experienced tech. It’s too bad the dealer turned it away. They should’ve of at least replaced the battery for him.
Also the fuel tank can refilled by manually opening the fuel flap in the trunk. There’s an extended recall on the fuel tank pressure sensor btw, that’s if it’s within timeframe/mileage
Not sure why they wouldn't cut the key for the other guy but rich had to have tried. Maybe should go to another dealer?
@@camaroman101 I’m guessing somebody recognized his car and knows about all the drama between him and Tesla. Manager probably decided it’s easier to just turn him away. Still doesn’t explain why they wouldn’t sell him a key blade
I love that you're using your megaphone to call out Tesla and BMW for their BAD repair policies. I had a very high interest in getting an i8 until I saw your experience.
Tesla isn't even the worst anymore because everyone else got worse on part availability. Right now if the wrong part fails in your current ICE car, you could be waiting months. BMW literally cannot fix their own car here, so much worse than tesla.
I really really love the IDEA of an i8, but, Rich and others have exposed them. Hard pass.
Whatever happened to the MA right to repair law. Wasnt it supposed to help with things like this?
Simple solution, never ever buy a BMW or a Tesla. They are money pits, worthless crap cars.
Neither buy a Ford.
I've owned Japanese cars and they are the best, maybe a Korean car, they are better than BMW, VW, Tesla or Ford any day of the week.
Teslas are pretty trash to be honest. Luckily there are great alternatives now.
Tow it to Detroit and park it on Michigan Ave. Some skilled tech will have that door opened within 2 minutes.
How much does it cost to replace a window?
Can't have shi in detroit
Find a car thief.
😹😹
Locksmith wouldn't attempt as he thought he would scratch the car.
Rich could have waived any claim against the locksmith to try and open his car.
Though why he never sought to get a blade is beyond me.
Telling the world about this BMW experience is the best thing you could've done. With your popularity, you would think BMW would immediately reach out to make it right.
"He couldn't get a key either"
great cut
lol'd 🤣
Those German engineers have managed to design a car that never stops generating profit. The perfect automobile some might say.
See, German quality is a myth. German profiteering is more like it. Those guys are unbelievable penny pinchers.
@@Syncopia depends on how you look at it. European cars in general need more attention than the American brands. Always been like that, or at least for many decades.
The American customer expects (or expected) a car that is reliable on the long journeys you can take within the US, with the mechanical components of the car being so simple (some might say primitive) they can fix a problem themselves at the side of the road with their toolbox.
While the European customer is more after a car that drives well, no matter how much expensive tech that requires within the car. And the German customer doesn't see German cars as unreliable, I guess the German customer would call the American customer unreliable.
The German customer will look after their car and will do anything that has to do with maintenance within the intervals set by the manufacturer and they also read the instructions on their car and do everything literally "by the book".
The other thing is, that you don't have to drive more than a few minutes to the next dealership in most of Europe. Driving my car to the dealership takes 9 minutes. I could drive it to another one, but that's 12 minutes away. ;)
Within a driving distance of 20 minutes I have 4 BMW dealers, 5 VW dealers, 4 Audi, 4 Skoda, 4 Seat, 3 Mercedes, 3 Porsche, 3 Volvo...at least 7 Renault dealers... I could go on.
There are probably close to 100 dealerships within a 20 minute drive and I live in a "rural" part of Germany.
@@barbarusbloodshed6347 That's a nice way of putting it- "they need more attention". I have a needy girlfriend, I don't want nor need to have a needy car. German cars are ridiculously priced and ridiculously engineered. They do not give a better ride or "driving experience" as a rule. Some drive and handle great, some do not. For some reason you used the assumption of driving experience to justify the high price. That's a huge misconception that people have when they haven't owned a wide variety of cars. There are American and Japanese cars that have much better driving characteristics for a fraction of the cost.
This is the case with most BMWs in my opinion. All of the ones I’ve owned had some built in flaw that made it either necessary to constantly repair or sensible to simply trade in for the newer model
lol
Unlike some other car manufacturers, Porsche actually makes me appreciate them even more as time passes.
I dislike Porsche cars, but that customer service makes me want to like them!
They gotta keep up the horse and pony show so people that buy them don't realize they're just expensive beatles
Porsche knows that sales creates a sale, but service creates a customer.
Luckily you've never delt with Porsche dealers in Florida. Bunch of scammers.
@@jttech44 ?
I had the same issue with my i3. Car was under the certified car warranty. Dealer didn't want to put it down on warranty. So I called a special telephone number to BMWNA. And got in touch with BMW directly. BMW decided to go ahead and do the repair. They replaced every control module, every wiring harness, replaced the electric motor, the entire HVAC system. They had to fly in a engineer from Germany and had custom cables made at the factory to match the cars connectors (I had a car built in 2013 and were 2019 versions). They wrote Special firmware so that the cars new modules can co-exist with the older parts. The cars "life module" was lifted off the frame and Battery modules were removed while they did this work. In total it cost BMW roughly $26,000 to repair the car. Car was in the shop for months. But it has been PERFECT ever since. That was 4 years ago now. Only thing I've done since is changed the motor oil on the REX every 2 years and replace the brake pads for the first time ever last august.
Giving those coins to the guy was a touch of class, Rich. 😂
Yes BMW has some serious issues now days, all my viewers want me to buy a I8, however I'd rather lick a shopping cart handle at Walmart and catch monkey pox or ebola than buy one to be honest ...
Sign me up for the monkey pox, too.
Haha
Aye Nathan in this bitch
Lucky you. I couldn't afford the i8 nor the monkey pox and ebola. That leaves me to licking Walmart's shopping cart handle.
It's one of those very unique and rare cars that BMW would probably like to forget exists.
Something absolutely hilarious about the tow truck bed shaking off an I8 like one of those shaky motel beds.
It's like when you shake your plate over the garbage to get all the leftovers off.
"Get this thing off of me, I don't want it catching fire"
In England we have a phrase "shaking like a shitting dog"
That’s what the truck’s doing, crimping off a turd.
@@darkchild130 Oi bruv in british we have a phase “ like a dog shaking his arse”
Well done Rich. This is not a vlog instead it’s a public service announcement that serves as a warning.
I had a 330e that had to have the entire cooling system replaced, similar to what Pat is talking about, but in hybrid 3 series. My car had just over 50,000 miles and was out of warranty. $11,000 fix. I wrote to BMW to explain how my dealer had a couple of other vehicles at the dealership getting the same issue fixed, what an absolutely poor design this was and a disappointment for me, this being my first BMW. They gave me something like a $900 credit on my loan for it. Never again will I own a BMW. Once the class action starts regarding this too common a problem, please let me know. I am all in.
Damn that's BS
The Federal Government just went against Harley Davidson for refusing services for modifications. Appearently Harley signed a consent decree that they would stop refusing service for modifications.
I believe federal law applies to warranty. The manufacturer cannot deny warranty service just because the car has been modified unless they can prove that the modification caused the problem. Rich's i8 isn't under warranty so it is legal for the shop to refuse service.
But why does that invalidate homosexual special rights ?
Since collusion was proved. You’d expect Clinton to act, but they’ll do nothing but lip service.
We should read the announcement. I agree that it applies to warranty work but I thought that it was also non warranty.
It was the government twisting Harleys arm to prevent cat and muffler modifications
@@franklaskus2395 That's interesting.
Nice to know those BMW "techs" fix the problem by throwing parts at it until it finally works, then proceed to pass the cost onto the customer because of their incompetence. What a joke. Poor guy shouldn't have paid anywhere near that, let alone the theft compressor job.
Not all dealers are the same. I had one in NZ say to me that they would just be throwing parts at it as they couldnt find the problem and they recommended me to just take it. Some of them are honest. Probably the best place to fix a BMW is in Germany unfortunately we dont all live there.
Reminds me of Apple. Sure a cheap fix might be possible, but Apple is going to sell you the refurbished replacement part at brand new prices instead.
They don't trust their techs ("geniuses") so they throw brand new parts at the problem until it's fixed. Not too big of a deal under warranty, but if you're not, you better have a thick wallet.
Not sure I was totally clear. They're doing the expensive parts thing because they don't want their techs to think for themselves and fix it in a way that might hurt their brand image (fancy).
That was me in the video and they basically replaced all the parts and charged me. Customer service from Alec at corporate was horrible. Stole my love for bmw
That's basically every main dealer for any manufacturer. They aren't mechanics they are just fitters of new parts.
@@Evapors I worked as a technician @ a Toyota dealership when a prius came in with a code/problem none of our tech could figure out. So Toyota sent some techs from Japan commandeered a bay with a lift and some tools and had that prius in pieces within the day. No throwing part after part after module, just good old fashion detective type work every module every wire. Had it fixed and driving again in 2weeks. German engineered vehicles have alot of parts that are built to fail in certain intervals. They look cool yes and fast (most) but they are maintenance heavy. Turbos going at 65k plastic valve covers cracking and leaking at 75 also waterpumps. This is why I only by lexus and acura Toyota products I've got over 100k miles on each one and have less than 3000 in cost for years and years of worry free operation. I work on my own cars, and thought about getting something German engineered but thought about all the downtime I would have just repairing it and decided against that decision.
this is exactly my story, i resonate with the last guy!! sold mine too 10 days before warranty expired.
The gentleman’s testimonial at the end was all I needed to hear. ✌🏻
That’s me. True story I drive tesla now
It's year 2022 and people are still surprised by BMWs breaking.
There's a fella named Tyler Hoover that made quite a few PSA videos out in Kansas about how horribly unreliable BMW cars are.
They've all been a nightmare to every owner I know. Sooner or later every one of them ends up with an AUDI and the constant "fixing" stops. 🤷♂
@@tsp159 Haha I've seen Hoovie's stuff. =) It was after I'd owned an e92 M3. They're great cars to drive but some of the design choices are head scratchers. example: Plastic throttle actuator gears?
Yep. I cant say anything about bmw's from the 80's and older but 90's plus = Test beds for crappy engineering and some of poorest material choices I've seen from any automaker.
@@hamsterbrigade Have thought about purchasing one, but getting tired of having to repair poorly designed parts like that. Really just comes down to cost cutting and designing it to last just until warranty is out. It is a love-hate relationship since they drive so well when working. :|
The i8 is off the want list forever now. Thank you for helping me see the reality of such a "unique" vehicle.
It's not bad they have the earlier yrs. 2017 n up is more reliable
@@mannienicholas3693 yea buy those are 100k
too m much tech in it .. to much problems
Sadly, we live in a litigious society and as the car is out of warranty, the dealership has the right to establish policies on what cars they will service. Anyone in the industry knows heavily modified vehicles (petrol or electric) are a nightmare to service because many owners:
1) Will complain about the high labor costs
2) Complain about the high parts costs
3) Will become angry at the service provider because they need a baseline of stability to begin diagnosing problems ($$$$)
4) The owner will not have detailed records of the changes performed and by whom
5) An owner will likely sue claiming the dealership damaged their car while in service
More and more manufacturers are baking into their designs parts requiring software codes if removed / replaced to have a digital trail on what has been done to the product.
With all that said about BMW service I'll keep my '06 Prius. I kept driving my Prius with an overheating and failing inverter due to a bad inverter pump. I wasn't sure what was going on at the time but I knew my 12v battery was slowly depleting. A three hour drive and 140 miles and I got back home. In the end I got it back up and running with just a $135 inverter pump and about an hour of labor. The real relief in the end was the inverter had no apparent damage done to it. Absolutely amazing! I have put another 500 miles and it's running fine. Exotic cars? Keep 'em. I'll take practicality! Thanks for taking these cars under your ownership and telling your stories. Makes me glad I live a simple life.
I enjoy your videos nice job.
-Jon
Send it to the lock picking lawyer mystery wrapped and challance him to get into it without damaging it live on camera. He will have it open in 30 seconds.
I can already hear his voice 🤣🤣🤣
3 is binding...
Yes, that was exactly what I was thinking when Rich was explaining about the locksmith that couldn't open it. LPL could do it in 30 seconds with a shoelace and a paperclip. "Anyway, that's all I have for you today".
...twice, to prove it wasn't a fluke.
He would open it with a magnet
The Lockpicking lawyer could solve this I8 issue. Need that YT collab in my life.
Would love to see him open the i8
Anyone can using a lishi tool, it's all about how long it takes. LPL three seconds, Uncle Rich... three weeks and a swear box to rival his razor one.
with this narrow space? nevermind.
But how would he do it without an accidental face reveal???
I was so stoked to see the Louis Rossman meetup. Wonder if LPL would be an admin reveal or if he would stay off camera… “got a click on one, binding on two… you know what, break a window”
Maybe you should rig a door release whenever you finally get into the car.
Major salute for putting @evapors in the video. His i8 was a nightmare
Rich if you phone a dealership in Germany I bet they will help you over the phone. I had an ongoing issue with a Mercedes and a couple of dealerships in England wouldn’t help so while I was in Germany with it I went to a dealership there and within 18 minutes it was fixed, I hadn’t finished my coffee. When I asked why it got fixed there so efficiently I was told that if something breaks it looks bad for the company as a whole from the top manager to the cleaner.
Lol at thinking rich is fluent in German 😂
@@lseguy I’m sure you’ve never been there, but you don’t need to speak German in Germany at all. English is the language of business and everyone knows it
Indeed, Rich should get in touch with BMW corporate, they would loose their sh*t knowing this
@@lseguy M Monkeyman is correct. There's a good percentage of the German population who speak very fluent English. I lived in the K-town(Kaiserslautern) area but even when I drove out to cities like Nuremberg, Cologne, or Munich where there aren't many Americans I still found plenty of people who spoke English or were able to understand my very broken German.
Have you tried the inductive charger?
BMW pulled the same crap with my mom on a CPO 330E. The car had a problem with the fuel filler door not unlocking (have to use the manual release every time) and my mom mentioned it every time she brought it in for service and they'd say they couldn't replicate the issue so it didn't exist. She had it in recently for its first out of warranty service, which I would have done myself but didn't know that she needed it so didn't have the parts, and she asked them about the issue again. This time, they said a valve in the fuel lines was bad and they'd have to drop the tank to replace it, some huge sum of money. She was like, I told you about this problem multiple times when it was under warranty, what changed now? They wouldn't even do a good faith discount, just told her to pay up or pound sand.
Why you never own a BMW out of warranty.
That statement at 25:48 is why I sold my Mustang GT. After Replacing an entire engine under warranty. And waiting months to get it back. This guy was so damn accurate!
This is a great story for Louis Rossmann to cover on his channel. He has worked non stop for years to get the right to repair bills passed. If the dealer has the ability to code the battery it seems doing so would be a "no brainer" That car was always super interesting to me.
Not sure if everyone caught it, but Rich has even gone on a Rossman-special electric bike tour of NY, so mad respect for Rich's bravery. Would like to see more collaboration on this subject for sure, Scotty Kilmer, etc.
stick a bunch of packing tape strips on the window and pull downwards really hard, you should force the electric window down then you can just unlock it, not a graceful solution but ive done it a couple of time to help mates out and it works pretty good.
Now that is Rich Rebuilds style!
Tried it with frameless windows?
@@avery4528 frame or no frame it doesn't matter bro and why would it.
@@avery4528 Frameless you can wedge something between the glass and the body as the rubber seal usually has enough give. But assuming a straight vertical pull down it would be the same as a window in frame using the method described above.
And if that don't work, I'd be at the point to say just see how much a glass replacement is going to cost. At some point you need to cut your losses and go with the next less ideal option.
We have right to repair still being fought for and then have companies refusing to work on "their" vehicles. Seems no one can fix shit anymore. That's really sad.
The problem is the BMW US of NA ... Owners must write to BMW Germany
@Big Tree usually only area specific ... This sounds like a dealer issue... Latent defect laws do cover this so you need to get a lawyer for your area who knows the laws there. This defect would be sorted under South African law and that should be useful for anyone who has a BMW
Make no mistake
This is a dealership problem
As A ex BMW tech that worked for a good dealership
We had cars from 300 to 500 miles coming to us because we fixed car .
And we worked with BMW USA all the time they would cover good claims like the man testified no problem
After four years I move to another dealership that was about lose there dealership because they had no master tech in six months that dealership had cars from far away coming to
It’s a lack of pride
I made it my goal to fix ever car that came in and fix it fairly
This video has helped me more than one can comprehend. You see I Too wanted to purchase a I8, in fact I have wanted one for years, and when I saw you actually were able to complete some customization for your I8, it sealed the deal. However now that I see that BMW will not work on the car, and to hear there are so many issues with the I8, looks like I will need to punt.
Hey James, l own an i8 and drive the hell out of it, it breaks necks everywhere it goes, as we have aftermarket wheels and wrap. Our i8 Never gave us issues. We have a Toyota Tundra that we took to the dealership for abs sensor, $5000 later the dealership kept finding stuff they thought was causing the abs light and still was not fixed.
I sold my E92 M3 because the dealer wouldn’t even talk to me about replacing rod bearings at 100K miles. Super bad customer service. I was going to pay for it and it wasn’t a warranty issue. I’m done with BMW forever.
Lol its just a matter of time on all bmw's
weird how everyone goes to 1 or 2 dealers when there's what. couple hundred in thr US and shops ect ect.
Even if they would agree I still think it isn't the best route to go. Dealerships don't have much experience doing rod bearings and depending on your area there are shops that have done hundreds of e92 m3 rod bearing replacements. I'm sure if the dealer even quoted you it'll be at least twice as much for possibly inferior service.
They didn't want to tie up a bay and a tech for the amount of time it would take to fix it. They figured that they could rip off...I mean fix many other people's cars and make more money in that time than work on yours.
We have good independent BMW/Audi garages in the UK, so no one goes to "stealers" once the warranty is up, unless you simply don't care about your money.
Man, dude at the end... I think i would have lost it on those people. Props to him for keeping his cool i guess. To me... If you charge me for repairs i would expect the repair complete lol. Don't f'ing come at me with multiple other things AFTER your diagnosis that i agreed to under the pretense i would receive a working vehicle for an established amount of money. "Sure, try those other things, I appreciate your generosity".
Yea, it's painful to hear, I would go mental if it was me. Luckily he can afford it without getting too upset :)
How was that not covered under warranty? Especially if he brought it in initially. That wouldn’t fly in most countries.
That was me in the video. I bit my tongue the whole way even after being disrespected by bmw corporate rep. I’m a kind person and didn’t want to turn into the old me. It was tough but the worse part outside of the money was them stealing my live for BMW. I’m a tesla guy on my channel now and my c8.
I used to work for a rental car company down the road from a BMW repair shop. After hearing the customers' stories about why it was taking months to repair cars and that almost all of them were paying thousands for their repairs, I decided to never buy one. Even if they covered the rental car, they'd usually put them in a compact too. Sad service
@11:27 Gotta love the BMW alarm sound. It has never changed and it is music to my ears (unless it is my car being broken into). 🚔
“He couldn’t get the key either” I’m on the floor at this very moment😂🤣
I can only love these cars from afar. I know people save up to buy these cars used. But these cars cannot be owned unless they are under warranty or leased. I felt that man's heartache with that i8 story.
You will own nothing and be happy. Where have I heard that before?
That was me at the end and not to sound sappy but I’ve loved bmw since 1989. They stole that from me. It’s not even about the i8 anymore….. I do more tesla content now on my channel
But they still screw you under warranty
Your guy had at the end of the video did what i did, but it wasnt with a I8, it was with a 760IL that car love money and when i got it back for the shop the last time I got rid of that junk...I did get another Bimmer in 2020 but wrecked it so low and behold i am over bimmers now...and stick with my vettes.
"I can get you a blade" - can't get the key. 18:48
I know a guy with this level of unwavering confidence and it's the best. I'd love to live a day in his shoes where I believed I knew the answer to everything and thought I could get anything done.
Top tip: Don't buy overly complex cars made in low quantities.
Yep
Yep, bmw never made anything like it, that screams issues
Only poor people would say that 🤣
Story at end: sounds like they were just throwing parts at it after repeated bad diagnosis. ..or scamming biigly and maybe even selling the "broken" parts online. I would be at the dealership discussing this in person.
Yeah I'd definitely want to keep the "broken" parts to look at.
@@randomname4726 actually that's a law in many states like Michigan, they are required to give the part back when requested and if possible
Paging Ivan at Pine Hollow...
I work at a BMW dealer and there are some people in there that do some shady stuff. Especially the higher management. They would goodwill engines that were already covered under insurance and the extra engine would ‘mysteriously disappear’. Fortunately BMW caught onto this and he’s been blacklisted from the company but he stole over $8 million before they got him
Glad to see your yt taking off.
I thought an i8 was my dream car too. Thanks for the warning!
Hey man, the drivers side window on the i8 is lookin very breakable right now👀
900 bucks to replace the window... If anyone's wondering.
My same thoughts.
@@TheRealAlpha2 wouldnt have done it then :D
@@TheRealAlpha2and BMW won't sell you a replacement either.
but i wanted to hear what Stevon had to say!
Now that looks like a LockickingLawyer type challenge!
I like all the middle of the video ad reads like this is a TV broadcaster Network because now it is equivalent to cost per month to run
Rich's videos always make me feel good about my 2001 MG. Never let me down, and it doesn't even care that it's got mismatched ECUs.
Seriously. I've never owned a fully modern car, and every I think about getting something new I end up not doing it because of all this crap. I'm a big tech nerd but when it comes to cars all that tech and complication is a nightmare waiting to happen. I'll be shocked if any of these new high tech cars are still on the road in 15+ years.
You own a "UNICORN"!
A reliable British car....
@@williamegler8771 - well, it's basically a goosed Rover wearing a posh frock, and Rovers run forever. Ish ;)
@@digiscream That because Honda did most of the engineering.
Notice the owner is concerned about head gasket failure and leaks?
Those components are from Rover!
Lost my love for BMW’s in 1985. Thanks to Uncle Rich and all the other Car CZcamsrs for keeping me from a lapse in judgement. Love my C6
Really? BMW were good until the end of the millennia.
@@MiGujack3 no they weren't, you just had deeper pockets and more disposable income back then
@@MiGujack3 it was a late 70’s 530i. The heat exchanger kept cooking the O2 Sensor. Bought used and gave up after almost 3 years. Great until then.
@@JackBWatkins My first and last BMW was a 1977 E21 320i. Always loved the style of the E12 sedan and wanted to upgrade to 528i.
I think possibly removing the windshield to access the interior might be the easiest and cheapest method but this is exactly why I don't do computerized future cars, my work truck is a 2014 but my cars are all carburated and simple as possible, this makes maintenance and working on them in general so easy it's actually fun to work on them...
dude, you are hilarious!! i am now a subscriber. i went from a 2015 BMW F36GC to a 2022 Lexus RX350L. I lost the love for BMW after the N20 engine malfunctioned and lost compression after driving it for 6yrs only, brought it brand new from the BMW dealership.
"When I grow up, I wanna be Rich" Priceless 😂😂😂
i had a similar experience with the shop fixing my BMW. a classic 'toxic asset,' the thing would break a week after being out of the shop. again and again. (i think the shop was at fault). after a year or so of this, i had spent more money on the repairs than the purchase price of the car. the last thing to blow was the engine; then i just donated it. i got $0 after all that money dumped.
Did you not have a warranty?
@@TheRealCatof A car should be mantainable after the warranty. I have half a dozen cars with over 200k, all reliable and they can all be repaired easily.
Maybe the packing tape trick would work to force the drivers side window down, to gain access to the interior?
Some bmw models have abs pumps under the car easy as pie to get to and a harness connector which have a direct path to the 12v battery, which is always powered to keep the pump active while the car is powered off for communication after a drive cycle.
My Favorite Uncle, I miss you dad
hol up...
Old joke real original kid
Sum ain't right
Dude with the i8. File a small claims lawsuit against BMW for that $3k you paid for the compressor. If you documented the compressor issue before the warranty ran out? They are accountable for full repair under warranty. Been there done that
Maybe contact the state bureau of consumer affairs. The fact that the pandemic happened shouldn't have anything to do with honoring a warranty claim.
Sounds like those BMW mechanics were simply throwing parts at the car in hopes something would work.
That was me. I went through so much mentally with them….
@@Evapors my man. TRUST ME. Small claims process is EASY. You rep yourself. But chances are, it won’t even get that far. You basically get your receipts and type your story/history of the compressor situation into a “demand” letter to bmw. Certified letter. Request the full amount you paid. If they refuse, you file the case (simple form) in your local small claims and they will serve BMWs agent for your state. At that point (after they are served), HIGH possibility bmw lawyer will contact you directly asking “how can we make this go away”. You state you want full amount, and they will say ok but with a non disclosure you will have to sign. Case closed.
Fork lift as a jack is so badass
Pats awesome, he was our support system on facebook !
Dude at the end breaks my heart. Hope you get yourself into something you can enjoy again brother
I'm a fleet mechanic. Every time I hear any of my friends talking about buying a BMW, a Mercedes, or any other fancy brand I tell them to start putting money aside. Those vehicle are not meant to be bought. You lease them once the lease is up give them back. If you can't afford those high end cars new is because you are not supposed to have them. If you must have them, again put money aside because it will cost you.
Old BMWs are so great to drive. Got a e46 330ci. So much fun. I understand the love people got for them.
as someone that owned bmws for over a decade, old high miles ones, you arent wrong...however i fixed them all myself and did preventative repairs...thus they never left me stranded. they are actually good cars, if you know how to fix them and what to fix before they actually break.
@@baldisaerodynamic9692 any tips for preventive maintenance on e46? Mine hasn't left me stranded yet but I ain't owned it for long.
@@Dilbagh0210 every bmw of this era will require the entire intake/vaccum/ccv system to be resealed. dont replace the offending area just yank the intake, fuel raol, CCV system etc and just replace every oring and gasket. replace all oil seals on top and and the oil filter housing.
cooling system, replace all hoses, lines, radiator pump thermostat and expansion tank if its of unknown age, or over 8--10 years old. other than that, use good proper oil, 3500 mile oil changes, and only stuff left will be some front end bushings.
@@Dilbagh0210 2005 E83 X3, absolute boss, had one ten years!!!!!
2018 Model 3 Performance here, ZERO maintenance issues.
Choose wisely.
I feel more and more that my 1988 Dodge Aries, with manual locks and windows, is better than all electric, It gets me to work and home. My son replaced the AC system on it for a few hundred dollars.
bringing a car in under warranty, then they wait until it’s out of warranty so they can charge the customer…it that legal? I don’t think so!
I got that with the Toyota dealer in Mckinney tx. They serviced the car almost 4 years then exactly on the date the power train warrnty expired they hit me with I need to replace my head gaskets.. I was like this car has been coming here every 5 months and y coincidence this new 4k jobs becomes needed as soon as warranty expired
Sounds like BMW to me.
"Hi...this is BMW Service...we GUESSED WRONG again, and since WE never pay for our mistakes we'll need you to pay an additional $1,800 until our next guess"
That was me at the end and yep!!! That’s how they strung me along for months!
@@Evapors My GF's niece has an X6...any visit to the dealer STARTS at $600...wiper blades? $600. Leaky tire? $720...
2:05 - Hey, that's my old office!
I was seriously looking at an i8 but the thought of depending on BMW main dealers for servicing or any repairs put me completely off. Bought an Aston Martin Vantage instead. Happy as I can be!!!
What a fun event at the dealer. Those Porsche owners are wild partying maniacs! Who knew they were so much fun! I'd think of buying one, but the events would be too much fun and probably unalive me. Party on, dudes!
I sense a disturbance in this comment.
I'm pretty sure Porsche has serious issues with getting parts and repairs done too though. it's branding. make it feel like you're part of a cool kids club so you can feel good about how much you spent lol. pretty sure if the taycan was out of warranty the dealership would tell him to get stuffed just the same lol.
@@infernaldaedra actually the Porsche dealership I go to is amazing. I had an issue with my back lights, no problem under extended warranty, told them my cup holders were sticky but not to bother replacing them - they replaced them for free. They have events, let you know about track days and other programs. I’m pretty anti-dealership, but they’re amazing. Granted, that’s one out of how many - but I’ve heard good things about others
@@infernaldaedra oh you already know😅leave him out to dry
@@RyanHey you need a certain skin tone for service like that.
Lmao 😂😂"5 days tops", "he couldn't get the key either"
The man speaking about his experience at the BMW dealership was scammed by BMW. I was scammed in a similar way by Audi. I took my car to have the 80k mile service done early and they sabotaged/destroyed my catalytic converters. After that I did all of the work my self. After I got rid of the Audi I only purchased 1980s &1990s cars.
As a i8 owner with 88 k miles on dash trouble free, am sweating after watching this video. However we had our Toyota Tundra with 100k miles sent at the dealership to fix the abs light, we ended with total bill of $5000 and as soon as we picked it up after 2 months, it wouldn’t start. We gave up and sold it to the dealership for 8000$
Yet more reasons why the last BMW I bought is my last E39. Perfect blend before full on digital. This is a great example of why new cars are junk for a person who keeps his cars and works on his own cars as I do.
Facts. I don't want anything past 2008. I have an 06 FX35 and an 08 LS460. Can't really do any better than those as far as I'm concerned. Reliable and relatively easy to maintain.
Almost any car from the 90s on is "full on digital". Often even if they have a carburetor, usually then you could at least call them a bit analog. With German cars you are talking from the 80s onwards lol.
The E39 is almost entirely digital. It may have less electronics than today, but there are are five different electronic busses across that car: CAN, I-Bus, K-Bus, P-Bus and M-Bus! As an E46 guy, I think the reason they were more reliable than todays electronic powerhouses is because there was less complexity to the feature set.
@@tass2001 We're forgetting most of these newer cars can connect to the internet..
@@kensmechanicalaffair ugh, don’t remind me. Please, add more attack surfaces, sir.
The inability of BMW dealerships to figure out these issues is not limited to the i8, it's all their models.
I'm sure BMW is loving the publicity from this one.
I had a i3 serviced earlier this year to have the 3G modem replaced with a 4G (i did this on my other 2015 i3). The tech said yeah this isn't a big deal. $1800 later it doesn't work at all now before it would work 30% of the time using the app. Dealership tried reprogramming again and gave up. I wrote a negative but accurate review on Google and they called me and basically called me a "Karen" for complaining about them taking my money and not fixing anything. Basically weeks go by trying to get this resolved but BMW North America blamed the dealer and the dealer blamed BMW corporate.
I'd rather deal with tesla than BMW.
My idea of the dealerships in general is they work under the disguise of a caring partner to the manufacturer. In reality they call the shots after warranty runs out , they work in it or they don’t . They are tide to that fleet of warranted product , they make their dollars on new product and keeping that product running til warranty ends , you go to independent shops after that , that’s why the cost is outrageous after warranty items expire .
No one should be jacked around when paying what you do for an i8. Unbelievable!
This is honestly a really good video. The BMW i8 is my dream car but I like to see stuff like this that shows what problems you may have with it. Edit: See the thing is right, if it was my last resort I would break a window to get in but the thing is would there be anyone that would want to replace the window? 25:37 I get what evapor is saying, and yeah that sounds like a BMW thing, not just for the i8. With how technical BMW's are its so easy for there to always be a tech problem with them. The price just running up kinda sounds like what was going on when my mom had a 2011 328i.
I sold my Porsche 3 years ago and they're still calling me asking about my driving experience. 💪🏽 customer service.
I remember when this car was first introduced with all of its limited accessibility features, we would joke that not even the BMW techs would get into the car to service it.
Well.
They know what they are doing with these computer shit boxes.
Rich looks good with that long gray beard when he is sitting on the porch talking about his i8. That is Rich, right? :)
I thought it was Big Ben Wallace at first
Different guy
I have had tire shops refuse to put tires on my truck because the rims are different that stock. I can believe this insanity.
My used Toyota 2016 never breaks down, just needed to replace tires and do oil change. Hope you guys like your expensive BMW's, but I need a car to actually get me to work and back. LOL.
Had to like this. Not that I ever plan to own an i8 or any sports car for that matter, but it’s nice to know there are stories like this out there. It humanizes the experience.
It's not just the sports cars that are nightmares. Some car companies just build nothing but junk.
Wow. That door situation really makes the BMW i8 seem like a deathtrap, if you look at it from a firefighter's perspective.
there are batteries in the doors which allow access in event of an accident, they will be exhausted after sitting for too long
They would just cut it open
Good luck waiting while it’s on fire
Break the windows
Uncle Rich is a true gentleman. Most of us BMW victims are feeling angry and cheated, sometimes we get all ugly faced and out of shape. Not Rich, he’s cool and bad assed. BMW is shafting it’s customers and it’s costing them big money. It’s Unfair and mean.
what a nightmare! thanks for sharing the story and BMW policies.
17:37 “Yeah, I was in Florida and I tried tanning all week and that didn’t work so I figured I’d just buy an i8.”
🤣🤣🤣🤣💀💀
Yeah I just caught that and I was like no way he just said that! 😂
Surprised Uncle Rich hasn’t called someone to remove the front windshield yet
I don’t go to the dealer for any work on either of my BMW’s. Both of them in my market have lost my business due to bad experiences in poor customer service and money grubbing. $4k for a new Z4 vert top hydraulic pump motor that they said would take several months to acquire, but when I told them I was going to come get it and have the motor rebuilt, a fedex tracking # magically appeared. I had it rebuilt for $600, better than new by an amazing guy on the west coast with a one week turnaround time. The other was a CPO that had a parking sensor’s glue fail. They wanted $600+ to re-glue the sensor back into place. The car was less than four years old.
I purchased a 99 E36 M3 new, and while I LOVED that car, BMW service was over-the-top expensive, they damaged my floor pans when they put it on the lift and missed the jack points, and refused to fix it. When I went to purchase a new BMW, they low balled me on the M3 because of the damage they did, and then sold the car I was negotiating on without telling me. You're just reminding me why I haven't purchased a BMW since. Sounds like garbage service from BMW is a nation wide issue.
My dad taught and told me every day .. “ don’t buy a foreign luxury car. Reason being ,After your done paying for it .. you’ll still be paying for it. You’ll never enjoyed it because you will always be fixing it.
A bad take if you've ever owned a Lexus. But most of them, yes.
@@yayinternets I’ve had two .. it’s basically a Toyota had a camera too.. there the exception..
BMW upside down=Must Work-on By-yourself.
My BMW's in the past have always been a Hate-to-Love them experience!
@@EarthSouthside I fully agree! Best experience I had was a legit Euro-import '83 635 CSi. No steel bumpers, original 3.5 liter, which is best to my knowledge the biggest inline motor BMW has made.
Awesome mess to get into!
Rich you are a patient guy ! I’d have already purchased a stick of dynamite 🧨 and since I’d be an owner of this vehicle I’d be having a blast literally watching this pile go beep beep door is unlocked lol
I know a guy that would be more than willing to work on these. He is an expert in these matters and I believe he has worked on many cars and he is really eager to get his hands on this too. Just as a side note his tools of his trade that he uses are usually a gallon of gas, some oil soaked rags and a lighter.
owch!