When the Chef Has to Talk to a Guest (Hint: It's Not Usually Good)

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  • čas přidán 10. 09. 2022
  • The guy is lucky Pickles didn't get a turn
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Komentáře • 1,4K

  • @MellSayzHi
    @MellSayzHi Před rokem +1768

    Anyone: *is mean to Brigette*
    Everyone at Bistro Huddy: "So you have chosen death"

    • @anime.geek330
      @anime.geek330 Před 3 měsíci +31

      I’d be the same way Bridgette is so precious

    • @Rattlsnke
      @Rattlsnke Před měsícem +5

      @@anime.geek330Such a genuine sweetheart. My customer service skills would go out the window if someone yelled at her and they would leave tears and good tip on the table. (:0

  • @ShamikShah
    @ShamikShah Před rokem +12853

    Honestly- despite him saying he’s got sh*tty customer service skills, that was actually a pretty good confrontation. He’s better at it then he realizes I think.

    • @RSpracticalshooting
      @RSpracticalshooting Před rokem +271

      I mean yeah, he resolved the situation pretty damn well.

    • @potapotapotapotapotapota
      @potapotapotapotapotapota Před rokem +370

      it's more like he doesn't have the right customer service skills, like "people pleasing"

    • @HungryNes
      @HungryNes Před rokem +134

      Stop it don’t give Joey ideas, the kitchen needs him and deep down he needs the kitchen

    • @aggrodkreg4321
      @aggrodkreg4321 Před rokem +97

      I was expecting a lot worse, honestly. He handled that like a champ.

    • @jadejaguar69
      @jadejaguar69 Před rokem +2

      than*

  • @SSKPG
    @SSKPG Před rokem +1152

    Dude yes!! When I worked at a restaurant the owner ran over to tell off a table who grabbed my arm and yanked me to try get my attention. This was on Mother’s Day with our brunch rush. That day I was slammed and felt like none appreciated anything I did serving them but when I heard my boss yell “ you don’t touch my fu**ing servers becuase you want a third Mamosa” I felt like I was ontop of the world.

  • @genshikashmir
    @genshikashmir Před rokem +8642

    It's insane how everyone in this sketch is played by the same person but feels like an entirely different character. No problem telling them apart after 5 seconds of watching them behave, Drew Talbert is an astounding actor.

  • @ThatWitchRowann
    @ThatWitchRowann Před rokem +2101

    Pickles in the back with his whole "Let me at em, let me at em!" attitude is a whole vibe

    • @diavoloucraino
      @diavoloucraino Před rokem +150

      Pickles would always have your back. He'd probably be next to useless, but he'd be there all the same.

    • @jocelynsmyth6604
      @jocelynsmyth6604 Před rokem +36

      I love Bridgette & The Chefs, they are all so adorable together

    • @kristinaolson6724
      @kristinaolson6724 Před rokem +2

      So cute☺️

    • @Outlaw_Actual11b
      @Outlaw_Actual11b Před 4 měsíci +6

      @@diavoloucrainopickles would get his ass beat in a fight with you just so you don’t get stomped out all alone

    • @theodoretorak3859
      @theodoretorak3859 Před 3 měsíci +2

      Scrappy Doo

  • @onnnn111
    @onnnn111 Před rokem +4890

    That "Tim! zip it!" from Pam and Tim just goes "Roll tide" was fun.

  • @jefferyhitchmough1790
    @jefferyhitchmough1790 Před rokem +4623

    I'm Irish. This is getting to classic BBC comedy level where the characters have depth and I am gunning for one or some of them each episode. Well done. Drew, what you are doing is truly original and you should be proud.

    • @DrewTalbert
      @DrewTalbert  Před rokem +496

      Thank you!

    • @thegaemr852
      @thegaemr852 Před rokem +25

      Based comedy

    • @camprocketsound2601
      @camprocketsound2601 Před rokem +45

      My only complaint is that there needs to be more of these videos!
      I can't imagine how much work goes into making these, but dang I would be so happy if we could start getting 10 minute versions!

    • @doreenew3117
      @doreenew3117 Před rokem +8

      Mrs. Brown should make an appearance.😄

    • @jefferyhitchmough1790
      @jefferyhitchmough1790 Před rokem +2

      @@timmychippy3903 Cork man myself!

  • @lm9327
    @lm9327 Před rokem +899

    This needs to be a standard practice in customer service.
    Incidentally, the phrase "the customer is always right" is a decades- old saying based on slightly different use of language. What it really meant was, there's no accounting for taste. If the customer picks an option you don't like, don't comment on it, just smile, agree and give it to them.
    There was nothing in there about abusing the employees who feel contractually obligated to take it laying down with a smile on their face.

    • @beastshawnee
      @beastshawnee Před rokem +1

      I had a boss who liked to say “The customer is always right” I got sick of it after he gave over $1200 bucks in free jewelry repairs to this lying woman I will forever call “old prostitute bitch”…(leopard one piece, hooker boots, the skin of roadkill and a drug adduct hustler vibe. I pointed out to him that 1) She was lying about everything she claimed 2) there is a difference between a customer and a criminal!!! After I told him the original conversation she and I had -he realized he was being played for a fool. I ran her off when she came back in and started to wait in line. When it was her turn-I handed her the bag with “her” repairs and I said “excuse me-The party’s over-no more freebies for you-I will call the cops for fraud.” She hightailed it outa there and fast!

    • @BandObsessed923
      @BandObsessed923 Před rokem +54

      Exactly! "The customer is always right" is me saying "I'm usually not a big fan of _____, but I hear really good things about it!" when I worked at Cracker Barrel, not "you need to give this to me for less than half the price because another customer moved it to your clearance section" or other generally rude or entitled behavior

    • @alicecain4851
      @alicecain4851 Před rokem +5

      That's great to know.
      I wonder how it ended up meaning the shopper was entitled?

    • @ryanrosenblum2552
      @ryanrosenblum2552 Před rokem +26

      I truly hate the attitude that this saying engenders especially since the original saying was "In Matters of Taste, The Customer is Always Right. Which means even if u think that the hat they want to buy is ugly let them buy the hat they want

    • @redwoodrebelgirl3010
      @redwoodrebelgirl3010 Před 10 měsíci +1

      Amen!!! 💗
      Well said!

  • @thesquaremonger
    @thesquaremonger Před rokem +795

    "I would but I'm on my third strike" That cracked me up.

  • @Free_Samples
    @Free_Samples Před rokem +4923

    Hell yea Joey!!! I had a cook at a restaurant once that always wanted to know when someone complained. On many occasions he would walk out with a clean fork and knife and taste the customer’s food right off their plate right in front of them and say “I have no idea what you are talking about, it tastes fine to me, but we can go ahead and remake it”. The shock value alone was EVERYTHING. Man those were the days

  • @NoticeMeSenpaiii
    @NoticeMeSenpaiii Před rokem +256

    The best I ever got was, "that's not my problem," later followed by, "I can't read the handwriting on these damn tickets, so I 'accidentally' made an extra plate of your favorite meal. Will you do something with it so it's not just sitting back here?" Ah, expressions of love from the back of the house.

    • @azra2263
      @azra2263 Před 11 měsíci +28

      Aww that’s actually super cute. Some people just have a different love language. Some don’t really show affection, friendship or having your back with words. Taking the time to make your favorite dish is really sweet 😊

    • @Outlaw_Actual11b
      @Outlaw_Actual11b Před 4 měsíci +16

      We really are like that. Usually we’ll just say “dudes a dick, not our problem. Refire table X” UNLESS it’s our top/favorite server. I remember last year I did somethin similar to this (used most of the same lines actually) when someone made my favorite server come back crying. Told the dude at the end “only person in this entire restaurant that can make her cry and get away with it is me, every chef has their server. She’s mine. So how about you apologize and I’ll remake that steak for ya.” Manager was standing right behind me and when I said “she’s mine” even he started nodding like “yea he’s got a point” lmfao.

  • @sadaomao7425
    @sadaomao7425 Před rokem +104

    chefs: "these god fricking servers... get out of my kitchen!"
    also: "ok wich one of you is fucking with the servers!"

    • @Robbo859
      @Robbo859 Před rokem +13

      Absolutely! As a cook, servers sometimes piss me off and are impatient, etc. But the moment you see one crying in the walk-in because a guest was an asshole to them, you want to beat somebody’s ass for messing with your family.

    • @shumaticrevolution
      @shumaticrevolution Před rokem +5

      We need our servers. If the server is upset it slows down the whole service.
      And if I yell at a server or get annoyed it's because of the work. It's never personal. But when someone cries it certainly is personal and then someone (could be me and has been me) went too far. Listen man, if someone cries you went overboard. A restaurant is a place where you have a crew and part of that is standing up for your coworkers.

    • @Outlaw_Actual11b
      @Outlaw_Actual11b Před 4 měsíci +3

      It really do be like that man 🤣 we’re the only ones that can yell at servers, and even then we each have our own server that’s our favorite that we’ll get in another cook/chefs face for yelling at 🤣 no one fucked with my server after a while, it quickly went from me yellin at them to just glancing and going “she’s mine, back off” and everyone would. Usually. There’s always that one idiot in BoH that don’t listen

  • @harmdizzle1979
    @harmdizzle1979 Před rokem +1932

    I had a guest who thought it would be funny to complain about finding a tooth in their food. Apparently their partial had fallen out, and they thought it would be a cute joke for the server. (Me). It was my first serving job at an upscale restaurant , and I was so upset, I thought I was going to get fired or sued… and I went back into the walk-in beet red and burst into tears, where chef found me sobbing. I told him what happened, and he took my hand, and popped his dentures out with the other and slid them into his coat pocket. Then he walked me out to the table, and said in his best hillbilly voice:
    “Mith Thara thed you foun a thooth in your Thee bone Theak? Thank god ya foun it! That wath my lath one!!”
    And he plucked the partial from the side of the plate and slid it in his pocket!
    The entire table roared with laughter, the wife couldn’t breath, just saying “I’m peeing! Stop! I’m peeing myself”
    And I was able to go from terrified crying to red faced laughter in seconds.

    • @phoenix0153
      @phoenix0153 Před rokem +161

      This is awesome! This is one of those stories that not only has a good positive vibe to it (thanks to an amazing chef), but is one I wish I had been there and seen in person!

    • @danielleking262
      @danielleking262 Před rokem +18

      omg that's awesome!!!! ❤️❤️❤️

    • @shawneross1067
      @shawneross1067 Před rokem +18

      Awesome. What a visual

    • @DeathnoteBB
      @DeathnoteBB Před rokem +122

      I’m glad it ended well but yeah I hate when customers (in retail) try and joke around. Off the clock I love jokes, but I’m working. I don’t know you. 9 times out of 10 a customer isn’t joking.

    • @aaroncousins4750
      @aaroncousins4750 Před rokem +60

      @@DeathnoteBB same. Worked at a bar and the amount of times people would "joke" about wanting a free drink, but its like theres always a few who are serious

  • @Gerwi545
    @Gerwi545 Před rokem +511

    Firstly : I was never part of the cool crowd when I worked at restaurants, somewhere between a Bridgette and a Tim - but not as mean & grumpy as him. Was just the nice and reliable type, definitely not the pretty one, but the one that did a few extra shifts, stayed out of kitchen politics & just got sh*t done aka super boring but a hard worker.
    So one time, when I was the maître 'd at a restaurant, an irate customer refused to compromise or concede anything after a waitress slightly fudged up his order. He seemed intent on wanting to stay angry and ripped into her, then me, even while I was trying to meet his demands and comp stuff. Like he kept accepting the offers but would still tear me to shreds: questioning my intelligence, abilities, competencies, looks etc. You name it he said it - all the soul-destroying comments in his arsenal accumulated over a lifetime, just to show off his consumer-power or whatever - he just didn't give a snot. After he vented it all out and dismissed me to get his extra stuff, I actually remained quite stoic and looked really calm...but I did beeline for the walk-in freezer and blubbered my wee heart out - snot-bubbles and all - for at least 30 seconds.
    When I came out, chef was standing right outside, had this "dead eyes" look and just asked "which table?".
    He had this stillness, a quietness which was super unsettling as he usually spent his time insulting the waitresses that fudge up,pretty much everyone and anyone loudly.
    So I didn't "fake" argue, just gave him the number and off he went. Apparently there wasn't any fireworks or shouting at all but he simply had a cold "leave the restaurant right now" chitchat with the guy and the table was gone within 5 mins.
    We never spoke about it afterwards but it was the nicest thing that's ever happened for me at work.

    • @not.your.diarey
      @not.your.diarey Před rokem +33

      Ow..my heart...too sweet

    • @stinkytoy
      @stinkytoy Před rokem +7

      ❤️

    • @WilfBond55
      @WilfBond55 Před rokem +49

      When the loud ones go quiet, either they're dead or someone is in big trouble. I'm glad it was the latter in this case.

    • @eothelionheart1913
      @eothelionheart1913 Před rokem +48

      As a cook I can say we may curse we may seem angry all the time during the shift but at the end of the day you're a part of the team and nobody f***s with your team.

    • @OgdenM
      @OgdenM Před rokem +5

      I'm sorry that happened to you.
      In the future, I'd suggest calling out shitty customer behavior to the customer immediately. No one has a right to be rude to anyone else, even if something was messed up. If you work at a place where the management would get mad for this, well; you and rest of the staff could shut them down very fast by being very vocal about the management to the customers.
      I had an office job once where the owner / manager would yell at other employees for getting the most minor stuff wrong. He never yelled at in the 8 months I was there.. because:
      1) I admitted when I messed up and
      2) Any time he looked like he would yell at me I just stared at him with a cold look that said, ""You know you don't want to mess with me".
      He even was was sad and polite when he fired me... which, he was 100% justified in firing me.
      I'm pretty sure I helped him learn not to ever yell at employees ever again honestly.

  • @wyntersteele1a
    @wyntersteele1a Před rokem +244

    Love the way Joey immediately comes to her defense. The looks all three gave when she explained the situation. All three of their reactions scream "big brother" and I here for it. Glad Joey got his point across and still offered to rectify the situation.

  • @TheChefmike66
    @TheChefmike66 Před rokem +1052

    As a life-long professional chef, mostly in fine dining but also in the Bistro Huddy realm, I have to say that this is the most spot on depiction of restaurant life that I have ever seen. I binge watched it for about an hour and a half when I first discovered it. This needs to be properly recognized for its brilliance Thank you, Mr. Talbert! I'm 56 and I've never seen anything like it, except maybe Anthony Bourdain or Gareth Blackstock. Thank you.

    • @f0reverdirt
      @f0reverdirt Před rokem +9

      Man, I miss Bourdain.

    • @samanthahardy9903
      @samanthahardy9903 Před rokem +5

      I've never seen Bourdain but I do remember Gareth Blackstock. (Lenny Henry was both hilarious and accurate with his portrayal of how chefs take pride in kitchen hygiene, food and their staff with a massive ego). Ive worked with a lot of chefs over the years and it's great when a Chef sticks up for the waiting staff as well as those in the kitchen.

    • @julesboslough5576
      @julesboslough5576 Před rokem +6

      I love Drew's videos. I grew up in restaurants (my dad was a cook, grandma was a waitress and so was my mom, and couldn't find a sitter so I'd just sit at a single booth all day). Then, once I became an adult, I tried my hand at serving. Didn't like it, and switched to kitchen. I've worked a few different restaurants and his videos are so painfully spot on. I love them. I also binge watched them for hours.

    • @ImmaLabRat
      @ImmaLabRat Před rokem +1

      Chef! Is an underrated gem and I’m so happy you reminded me of its existence 🤩

  • @captainbeard3323
    @captainbeard3323 Před rokem +878

    Good on joey for standing up for bridgette

    • @andyoli75
      @andyoli75 Před rokem +16

      That's almost as good as a plate of fries.

    • @redwoodrebelgirl3010
      @redwoodrebelgirl3010 Před 10 měsíci +1

      Indeed! ♥️

    • @jamesrolley8244
      @jamesrolley8244 Před 8 měsíci +1

      Do this in real life and they just complain higher and someone ends up getting fired, sadly

  • @timbax3267
    @timbax3267 Před rokem +903

    Tim is both a genuine delight and a lucky SOB for having Pam 🤣

    • @jacobbakos3140
      @jacobbakos3140 Před rokem +47

      The quick “roll tide” after that razor sharp, so late to church the pastor started, “I told yo ass not to touch nothin!”, “ZIP IT” from Pam! Hell I damn near sat up in my lazy boy 🥺

    • @jasmainjasmain2906
      @jasmainjasmain2906 Před rokem +22

      Those type of couples seem to last forever 😅 and entertainment for everyone else 😂

    • @beastshawnee
      @beastshawnee Před rokem +11

      well it’s a delight to watch Tim anyway…but he is not a delight. Thankfully he is a pushover after anyone persuades him briefly…

  • @brookebryant6444
    @brookebryant6444 Před rokem +254

    On god, they are literally the backbone of staff welfare.
    I remember when I was only a few months in and got a really aggressive customer who was full on throwing slurs around because of a latte art design (used to be customary at my place to show a coffee is decaf if it’s sent with an identical one which is caffeinated) which messed me up a bit, I apologised to him and went into the kitchen and start on my station, head chef looks up, baring in mind this is a bald 6’2 guy who I’m fairly sure splits his spare time between his bike, the boxing and the rugby yet still finds time to work out, and he asks me what’s up so of course I tell him and never before in my life have I seen a man with the rage of a thousand suns, was genuinely worried he was about to go remove the customer by force. He was willing to compromise by calling one of my managers in and having me explain what happened as I had just told him, and in fairness he wasn’t particularly pleased either but he took the more diplomatic approach of informing the customer that he’s barred now and not only will any return to the place be considered trespassing but we will be sure to bring him up in our next meeting with the other pubs and restaurants we’re on close terms with.
    As much as the bar tenders or ‘mixologists’ as they’ve taken to calling themselves like to post Tik Toks about their ‘angel shots’, the chefs seemed quite happy with the idea of putting the fear of god in any particularly nasty customers.

    • @ComanderRilldo
      @ComanderRilldo Před 5 měsíci +13

      line cook here, had a bartender who most of us in the back are pretty good friends with, during one saturday night one of her patrons was being really douchey and ended the night by throwing a bunch of change at her, the entire line wanted to go out and draw and quarter the piece of shit...

  • @matthewbbenton
    @matthewbbenton Před rokem +135

    Let’s acknowledge the effort it took to have all those characters appear at the end just to say “nope!”

  • @MrCandeiasjr
    @MrCandeiasjr Před rokem +660

    Joey backing up the front of house team. He can be a mean SOB, but it's good to have 1 when need it 😁

    • @Chzydawg
      @Chzydawg Před rokem +36

      From my experience it's like a sibling rivalry, BOH and FOH can talk as much crap about eachother as they possibly want, but if someone outside of the family disrespects either side it's fair game to make their lives hell.

    • @MrMichealHouse
      @MrMichealHouse Před rokem +10

      That's every job. I work in a casino, and there's a floor manager that can be a little intense, really short and brisk with employees that sometimes rubs people the wrong way. But theres no one better to have at your back when the shit hits the fans and some douche player is trying to get you fired. Dude goes insane to protect his people.

    • @mikeroadblock
      @mikeroadblock Před rokem +1

      Thank you!

    • @garf02
      @garf02 Před rokem +4

      Kitchen rule is: Only WE can bully FoH.

    • @tylerdurden788
      @tylerdurden788 Před rokem

      ​@chzypai I worked fast food as a second job. Best days were when we were really busy and the whole crew was on point

  • @PrincessPatriot
    @PrincessPatriot Před rokem +264

    Just noticed the chefs have actual chef's coats with "Bistro Huddy" embroidered on them now instead of backwards white dress shirts. 😂

    • @Scorpio7500
      @Scorpio7500 Před rokem +15

      I kinda liked it better the other way around lmao

    • @sebastianriz4703
      @sebastianriz4703 Před rokem +8

      Been that way for a min but yeah. Great costumes

    • @kevinkorenke3569
      @kevinkorenke3569 Před rokem +8

      Treat your cooking staff like professionals and give them uniforms to look at and you get better results.

    • @113dmg9
      @113dmg9 Před rokem +2

      I didn't even notice the change till you mentioned it.

  • @camillestephens1378
    @camillestephens1378 Před rokem +34

    obsessed with the kitchen crew being like "ah hell no he's not getting away with this" and his "no, that's Bridgette's job and she does it really fucking well" like hell yeah supporting each other I love them so much

  • @TonyTylerDraws
    @TonyTylerDraws Před rokem +32

    What I like about this is that everyone got what they wanted: customer gets his food, Brigette gets her apology, Joey gets to let off some steam, and the other customers get the fear of Joey in them.

  • @alansmithee.01
    @alansmithee.01 Před rokem +189

    Tim's already been to the kitchen. He's not afraid of Joey.

  • @hannahfanning9585
    @hannahfanning9585 Před rokem +184

    I love Bridgette's friendship with the kitchen staff

    • @danielleking262
      @danielleking262 Před rokem +27

      Everybody loves Bridgette. ❤️

    • @tiredofit4761
      @tiredofit4761 Před rokem +17

      Bridgette is my gal! That’s the server who gets 30% tip

  • @deltazero4685
    @deltazero4685 Před rokem +147

    I absolutely love how much utility Roll Tide has in the Bistro Huddy Universe. Also good on Joey for sticking up for the crew!

    • @sagenebula
      @sagenebula Před 4 měsíci +2

      I have never been to Alabama and I don't like football at all and yet I find myself wanting to use "roll tide" as a convo ender because of this series lmao. Roll tide!!

    • @highpeacetess
      @highpeacetess Před 4 měsíci

      💯💯 same! 😅😅

  • @DAOW17
    @DAOW17 Před rokem +32

    I love the immediate “who did what know to you?!” With the whole crew. So sweet and wholesome I love these characters

  • @Odayian420
    @Odayian420 Před rokem +119

    I worked as the only cook in this little one horse town. Them folks learned real quick don't make my waitresses cry.

    • @WilfBond55
      @WilfBond55 Před rokem +32

      There's not much percentage in pissing off a person who works in a super hot, sweaty environment and has great skills with knives.

  • @ZateKagone
    @ZateKagone Před rokem +995

    I feel like Joey just stood up for us all!
    As a server who had a rough week- Thank you.
    Drew you almost made me cry. :)

    • @TheLouHam
      @TheLouHam Před rokem +7

      Same. Hope you’re feeling better now.

    • @ReApEr789456
      @ReApEr789456 Před rokem +6

      I'm sorry to hear that, wish you the best!

    • @katieharmount158
      @katieharmount158 Před rokem +3

      Same, hope you're better now! This heat be making everyone act up lately

    • @roxanno1075
      @roxanno1075 Před rokem +3

      Oh man... same here!! Even though it was just a video it made me feel warm and protected!

    • @ChristineSK
      @ChristineSK Před rokem +2

      I'm so sorry, please take this hug from an internet stranger! Hope you feel better soon!

  • @kevinkorenke3569
    @kevinkorenke3569 Před rokem +40

    Joey is the best example of someone sticking up for servers I have seen in a long time.
    Roll tide!

  • @awesometastic-1017
    @awesometastic-1017 Před rokem +25

    Man I LOVE the chef response! I would CHEER THIS MAN! He does have customer service skills, but it’s not the “try to ease and appease” type but “confront it head on” type. Most people prefer the former over the latter, but sometimes you need the latter to get back to the former.

    • @Outlaw_Actual11b
      @Outlaw_Actual11b Před 4 měsíci +2

      95% of us have that “aight let’s get it on” type of attitude of customer service. As Joey said, that’s why they usually keep us in the back 🤣 we’re like a Wolfpack. We’ll fight amongst ourselves, battle each other for the top spot, but when it comes to our pups (our servers) OH will we get violent to protect them. Especially the one single server that each of us adopts OH MAN give us a reason to go out there. (yes, cooks/chefs always adopt 1 server each, sometimes more IE if the server’s best friend is also a server at the same restaurant)

  • @MrHandsomeboynow
    @MrHandsomeboynow Před rokem +609

    You do a good job showing the nuances of working in a restaurant, and the dynamics between the different positions. It's more important for people without restaurant experience to see, than to have "veterans" watch something and relate.

    • @bruhbwoi3618
      @bruhbwoi3618 Před rokem

      Are you talking about veterans of restaurant work or military veterans? If military then🖕.

    • @mikeroadblock
      @mikeroadblock Před rokem +2

      Cheers!

    • @jpizzleforizzle
      @jpizzleforizzle Před rokem +2

      Fo sho! I have friends that have worked kitchens and they definitely can confirm.

  • @staytuned2L337
    @staytuned2L337 Před rokem +35

    "And this is why they keep me in the back!" Accurate.
    Also Pickles - you're precious.

  • @mkapadia917
    @mkapadia917 Před rokem +68

    I work in an underappreciated profession and the idea of any boss/manager/admin having my back like this made me realize I was holding my breath the whole time Joey was talking bc I thought "I" was about to be blamed, written up, fired and would have to apologize to the customer on top of it.

  • @maddukex5717
    @maddukex5717 Před rokem +36

    Damn it, that's how rude customers should be treated!! Firmly put on their place.

  • @joyceb.8194
    @joyceb.8194 Před rokem +72

    The expired Cadbury's was subtle comic genius...Well done!

    • @kristenmarie9248
      @kristenmarie9248 Před rokem +10

      Expired. ☠ 😂🤣😂

    • @jennabeth6851
      @jennabeth6851 Před rokem +10

      I just got that. Also the misspronounciation (sp?) of Cadbury made me laugh too.

  • @mierardi88
    @mierardi88 Před rokem +118

    I patiently await the day when Joey confronts the hipster couple

    • @Robbo859
      @Robbo859 Před rokem +10

      That’s where I thought this one was headed, I was on the edge of my seat as if I was getting ready to see a badass moment in a tv show/ movie. It was still very satisfying though.

  • @lizanya5727
    @lizanya5727 Před rokem +22

    Thanks for sticking up for Bridgette, Joey! She doesn't deserve rude customers!

  • @adinatovalandon3230
    @adinatovalandon3230 Před rokem +51

    The chef once came out because my brother wasn't eating his food (we hadn't said anything) and decided to make him something else... My brother was on medication that gave him very little appetite, but the chef kept peeking in to see if he was eating, so we kept eating parts of it off his plate, so it looked like he was eating it 😆

  • @221bornot2b
    @221bornot2b Před rokem +119

    I think considering the way Joey can tear into servers who mess up, you can tell he was showing a lot of restraint in this situation

  • @UnCreativeDeconstructionism

    Tim stood up to the chef before he would do it again

    • @DrewTalbert
      @DrewTalbert  Před rokem +61

      Yeah he’s only afraid of Pam

    • @adinhdstudios7397
      @adinhdstudios7397 Před rokem +5

      @@DrewTalbert who is afraid of Pam
      Tim or the chef I suspect both

  • @CaffienatedMothman
    @CaffienatedMothman Před rokem +45

    My dude, these videos are everything. Seriously, I never worked in a serious restaurant, only fast food, but I can totally empathize with a lot of these videos. Not only are they funny and relatable, but the characters are perfect. I love Pickles, he's my spirit animal. Keep up the good work dude, you're really talented.

  • @MsZombieality
    @MsZombieality Před rokem +20

    Love this! At one point when I worked fast food I had a friend who was like this with me. We were definitely the "work wife/work husband" type. Whenever he would hear someone being extremely mean to me he would get really protective. I'd go back to fast food if I could work with him again. Miss him everyday. It's nice when someone has your back and cares. I grew up being yelled at and practically bullied since I was in diapers. No one never saved me from being yelled at by members of my own family. So when someone would come to my defense in later years it would really make me feel something. Idk, cloud 9? Kinda like a princess being saved by a knight in shimmering armor. So I love Joey even more and of course Nico and Pickles. It's 3:30 and I'm day dreaming tonight so no one come at me for rambling too much lol.

  • @DangoDani
    @DangoDani Před rokem +9

    Bridgette has a great support system at work. Still waiting for her to dump her bf.

  • @coinrotator
    @coinrotator Před rokem +32

    I can't believe how engrossed I have become with a guy reenacting scenes from his restaurant career. This is kind of amazing.

  • @michelhv
    @michelhv Před rokem +13

    This needs to go into restaurant training videos like Nicole’s vodka-in the-straw trick.

  • @a1990hussain
    @a1990hussain Před rokem +11

    I've always wondered how the chefs decide what their menu's specials would be. I usually order them because I assume it's what's going to play to their strengths

    • @Tonyhouse1168
      @Tonyhouse1168 Před rokem +7

      It’s a 50/50. Either it’s a one-time, we got something special in and want to blow your mind…or it’s something we’ve had but we need to sell before it goes bad.

    • @mxspokes
      @mxspokes Před rokem +3

      @@Tonyhouse1168 Sometimes it's something that gets made as staff meals or some such and gets floated as a potential menu item as well.

  • @CjExpendable27
    @CjExpendable27 Před rokem +14

    “If I wasn’t on my 3rd strike” LMAOOOOO

  • @voicesofjoi545
    @voicesofjoi545 Před rokem +9

    Loved the way you snuck in the Roll Tide, 😂

  • @joshuabrooker57
    @joshuabrooker57 Před rokem +8

    As a cook in Austin tx for 15 years this is 100% me. I worked my way to being a chef and now Kitchen manager and every video is spot on. Thank you for showing what our industry is like but with humor. It has been amazing to watch your videos. I’m glad someone can understand our world and depict it correctly. Keep it up

  • @zoezzzarko1117
    @zoezzzarko1117 Před rokem +17

    Love the longer skits !!
    I don't care if it's just an extra 7 seconds... it's still 7 seconds of HEAVEN

  • @magnumdongsen2141
    @magnumdongsen2141 Před rokem +15

    i had a manager go to bat for me like this once. it was incredible, i couldn't believe it. i fully expected to get fired but instead he told those people to not come back 😭

  • @queenpinkysfamily1618
    @queenpinkysfamily1618 Před rokem +43

    There should only ever be 2 reasons to come out of a kitchen to talk with a customer #1 about an allergy, #2 customer that is requested to meet the chef (happens more than you would think) anything else makes for a very unpleasant meeting with us cooks....

  • @RandallChase1
    @RandallChase1 Před rokem +3

    I literally almost spit my tea on my desk when he sheepishly said “roll tide” 😂😂😂

  • @joshuaj.knowles3664
    @joshuaj.knowles3664 Před rokem +13

    I’m still amazed at how Drew does such a good job that my brain see each of these people as entirely different persons!

  • @jesanne
    @jesanne Před rokem +37

    I see even the chefs took that how to deal with rude customers course with Terry

  • @makeupeclectic
    @makeupeclectic Před rokem +46

    I love the world you've created Drew. Thank you.

  • @brycebehnke9566
    @brycebehnke9566 Před rokem +5

    I worked in a restaurant about 5 years in high school and college. Drew has nailed just about every customer I have ever dealt with. Drew, your acting skills are awesome! Every character is completely believable.

  • @danielleking262
    @danielleking262 Před rokem +4

    ha, wasn't expecting the cameo at the end! Love ya Pam & Tim! ROLL TIDE !!!! ❤️

  • @doodle5900
    @doodle5900 Před rokem +24

    Drew is an amazing actor damn

  • @Xela_Redna
    @Xela_Redna Před rokem +10

    The scaredest "Roll Tide" ever 😂😂😂.

  • @nikikirk9173
    @nikikirk9173 Před rokem +3

    “Egg-spired”. I love it. 🇬🇧👑💂‍♀️plus reference to the queen and Cadbury crème eggs. Much appreciated over here. Drew, you have the same level of consistent detail as Peter Kaye over here in the uk. The more you watch, the more you see. Keep it up. Niki. 🇬🇧

  • @Huntress_Hannah
    @Huntress_Hannah Před rokem +6

    I’ve never worked as a waitress or any restaurant position before but if y’all stand up for each other like this, it’s wholesome af

  • @Kaleisbord
    @Kaleisbord Před rokem +10

    That guy really had regret in his eyes

  • @Blaze_Gaming_Official
    @Blaze_Gaming_Official Před rokem +17

    Joey is the hero we didn't know we needed.

  • @Daughter_of_Ares_Kim
    @Daughter_of_Ares_Kim Před 8 měsíci +2

    It’s heartwarming seeing all the chefs being protective over Brigette
    I feel like all chefs are protective over servers

  • @abidoesnerdstuff
    @abidoesnerdstuff Před rokem +12

    Dude, your skits speak to my soul, thank you so much for the fantastic content

  • @fursakenedfool
    @fursakenedfool Před rokem +9

    Just the Roll Tide after he was told to zip it 🤣

  • @rickharris6342
    @rickharris6342 Před rokem +12

    Tim & Pam are my favorite. They say everything should come in moderation. But FORGET that. It’s football season. We need a before and after sketch of each Alabama game. Especially, after that close one yesterday. I just know Tim would’ve been in rare form

  • @xDEATHx
    @xDEATHx Před rokem +4

    So true. We had a customer wanting to take us on too. UNfortunatley managers and supervisors didn’t tell us until after. Never seen so many chefs run out the back door looking for him Lmao. Keep it up.

  • @bye1551
    @bye1551 Před rokem +3

    The virgin complainer Vs the chad chef
    Also love how he was respectful in a backhanded way, really good characterization. Love the chef's so much, they're my favourite characters of yours!

  • @azaleak3428
    @azaleak3428 Před rokem +14

    I feel sad, proud and angry for the same man in different wigs. You are so talented 😊

  • @XxjopxX-dj6lf
    @XxjopxX-dj6lf Před rokem +14

    All I imagine is now that the Chef makes the chicken piccata but does something to it

    • @theblackantonio
      @theblackantonio Před rokem +6

      Like handing it off to Chef Mikey

    • @shumaticrevolution
      @shumaticrevolution Před rokem +4

      Or make the guest wiat a bit longer for it.
      "nono, it has to be" perfect" he didn't like his mashe potatoes so we are doing a completely new batch of them. Would you look at that? I have guests who hasn't gotten their food yet. Better prio them"

  • @Jchmcom
    @Jchmcom Před rokem +2

    Pam watchin out for Tim like he wasnt about to mow over a hornet's nest. That was the most defensive 'Roll Tide' Ive ever heard.

  • @CrenshawIncorporated
    @CrenshawIncorporated Před rokem +3

    This was so adorably wholesome!!! It made me smile inside! It’s almost like these characters are real people in my mind after watching so many of your videos 😄

  • @Vel_Vivi
    @Vel_Vivi Před rokem +7

    I like the vids like these that develop the characters
    But also
    “They were expired” got me

  • @alafyre
    @alafyre Před rokem +10

    If only!! I was in restaurants for 11 years. Never had a chef come out and stick up for his food against a customer. The servers all took it on the chin in my experience!

  • @cnolan4117
    @cnolan4117 Před rokem +1

    This is actually some fantastic customer ineractions! Chef was super on point, aggressive but not too much, and set everything right. This is so much better than some ineractions I have seen in person.
    Roll tight.

  • @alolanjose479
    @alolanjose479 Před rokem +3

    THIS WAS SOOOOO GOOD GO JOEY!!!!
    As a server I hate it when the customer shoots the messenger.

  • @wendy-zarate
    @wendy-zarate Před rokem +4

    Awww! There is a heart under that hard exterior. Plus Bridgette is a sweetheart.

  • @thechieflegofanatic9194
    @thechieflegofanatic9194 Před rokem +11

    Just when I was thinking that Tim should have been the customer, he makes an appearance. Absolutely fantastic!

  • @neverleft636
    @neverleft636 Před rokem +1

    Tim totally misunderstanding the tension and complaining about the fries is hilarious “Roll Tide”

  • @twiceshy9773
    @twiceshy9773 Před rokem +2

    I loike it when co-workers stand up for each other 😊💖

  • @kristenmarie9248
    @kristenmarie9248 Před rokem +22

    Now, THAT is how justice is served. 😂 A win-win for everyone.

  • @EleanorofAquitaine42
    @EleanorofAquitaine42 Před rokem +218

    I’m laughing thinking about the tiny Mexican lady who cooks in our kitchen “taking care of” a complaining customer.
    She scary.

    • @averagejoey2000
      @averagejoey2000 Před rokem

      "so you didn't like the menudo, cabron? do you want to know how we fix this back in Guadalajara?"

    • @dualkitsune3813
      @dualkitsune3813 Před rokem +3

      That would be the last thing those customers ever see.

    • @MorrahaDesigns
      @MorrahaDesigns Před 10 měsíci

      NEVER piss off the tiny Mexican lady.

  • @jakelager2451
    @jakelager2451 Před 5 měsíci +1

    The rag in his hands still bro im dead😂

  • @samckitty4906
    @samckitty4906 Před rokem +1

    I like this scene. Joey’s hard side comes out in the beginning then his work big brother side comes out when someone hurts his work sister Bridget.
    Go Drew, I really like your channel.

  • @FinancialShinanigan
    @FinancialShinanigan Před rokem +4

    Awesome when the FOH and BOH have each others' back

  • @Finkeldinken
    @Finkeldinken Před rokem +3

    Pickles was ready to GO.

  • @randomgamer4898
    @randomgamer4898 Před 11 měsíci +1

    Bro his answer to anything is roll tide 😂

  • @chuckittyduckitty
    @chuckittyduckitty Před rokem +1

    The roll tide jokes at the end always get me

  • @zaneofodin9300
    @zaneofodin9300 Před rokem +4

    Of course Tim and Pam were there 🤣🤣

  • @StarsongAudio
    @StarsongAudio Před rokem +4

    Tim! Zip it!
    HAHAHAHA I love Pam

  • @gillyfish8875
    @gillyfish8875 Před rokem +2

    When the head chef comes out you best hope they ain't coming to your table.

  • @loisbolton1800
    @loisbolton1800 Před rokem +1

    I was really touched by Pickles’ grief at the passing of Her Majesty. I could really relate (though personally a Cream Egg would not be my go-to binge food).

  • @bored7743
    @bored7743 Před rokem +3

    ur too talented.. u need ur own tv show where u play all the characters

  • @travelboomer
    @travelboomer Před rokem +4

    Oh how I wish so many cooks would have done this!!!love how you slipped the Roll Tide in at the end ..

  • @AdemVessell
    @AdemVessell Před rokem +2

    I could not possibly stress enough how much pure joy and happiness and laughter you bring into the world. I don’t know if you also write everything and edit but you are an absolutely tremendous actor. I’ve said it before on your channel but you’re truly literally my favorite actor. Thank you.

  • @ethan7465
    @ethan7465 Před rokem +1

    the half-crazed look on joey's face as the outro music plays is just amazing.