E010 Shimano Errors, Is there a fix, well yes there is but it could be expensive
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- čas přidán 13. 04. 2022
- The dreaded Shimano E010 Error message, Whats the process, can it be fixed, if so how.
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Hi Dave! Thanks for your incredible videos. When the E010 error appeared on my Scott e-Genius 920 from 2018 at ever shorter intervals and e-Tube said it is a Torque Sensor error...I searched google for a first advice how to solve it. What finally worked was to change the chainring teeth from 34 to 32, save, and then back to 34 and save. It took 2 or 3 trials, but it finally solved the problem and since then, the error didn't appear again.
Maybe it's some kind of voodoo, i don't know...but in my case it worked.
Greeting and best wishes from Cologne, Germany.
Hi, Thanks for your comments, I will take a look at this thank you.
I was getting E010 for about a month intermittently. Finally, the bike would not power on for the first few tries, then finally power on but only work for 100m before E010. I scraped the main power plug pins on the motor, squirted some dialectic grease in, bent the tabs inside the female side of the plug and now it works flawlessly. Give it a try.
Hi William, Thanks for watching, great tip. Thanks again
Can you elaborate on "bent the tabs inside"? Not sure what you mean. Hoping shimano is sending me a fresh unit but if they kick the can on it, I will be resorting to DIY fixes. This is a relatively new motor I am working with at ~600 miles so I am pretty frustrated to be having this conversation at all with them.
Are you guys finding that the probably only happens when you are climbing? This is how mine started anyway. My power button also works intermittently too.
Hi Dave, thanks for the weather report. In Noosa today we’re expecting a top of 25 and a shower or two 😁 .
Hi Tim, we have sun again today, really strange, 3 days in a row.
@@TheYorkshireBikeMechanic 🤣 keep your informative videos coming. I’m expecting my e-bike in July. 🤞🏻
Hey hello Dave! Thank you so much for the shout out my friend! I think Amy’s (Hayley 🤣) is more bonkers than me 🙌😂 I hope you’re well and had a great Easter weekend you legend. I know Amy wants to contact you about her TT bike and getting the gearing adjusted and running smoothly so we’ll definitely be in touch 🤗
Any time! take care
YT Decoy here and had the EO10 error yesterday, had to ride a dead ebike home. The display would stay on the Shimano Steps start up screen no matter what and the bike wouldn't turn on or off, pulling the battery in and out didn't reset the bike and no chance to connect the app via Bluetooth. The battery wasn't charging on or off the bike, the charge light would stay green and not turn to red to indicate a charge cycle had started. The way I managed to get the bike and battery to do what seemed like a 'reset' was to insert my mates decoy battery into my bike, my bike then started up as normal. Put my battery back in and the bike worked fine while my battery was charging again. Appreciate not everyone has a mate with the same bike and battery but this worked in my case. I was ready to send the battery off to YT Mill until we tried this.
Hi, Thanks for watching and your comments, it was lucky you had your friends bike to use his battery
Good vid as always. It would be nice to have an update on this when Shimano have done their investigation
Hi Steve, the motor is currently with shimano, I will do a video on the outcome.
@@TheYorkshireBikeMechanic Any updates on the motor?
@@TheYorkshireBikeMechanic Hi, please how did it end up? I didn´t find any follow up video on this case. Thank you
Great video, thank you,
My (twelve month old 2300 miles) Kona Dew E with a Shimano E6100 came up with the error this week, (on an incline) turned it off then on, no problem, following day rode 8 miles, had the error again, also on a steep incline, this time permanently . Bloody hard uphill ride home!
Anyway after leaving the bike for a couple of hours no fault, so managed to update the firmware. Following day same problem after 3 miles. So it's off to the local Shimano service centre next week, where they are going to pursue a warranty claim.
It's very disappointing, bike's never been off road, always used "comfort" mode, and very rarely used the HIGH setting. It's behaved impeccably until now. Prospect of riding out 30 miles, and having to get home without the motor is not something I relish!
Thanks for sharing your experience.
@@TheYorkshireBikeMechanic My bike has now been in the LBS for 8 weeks!!! yes 8 weeks, while they're trying to get the warranty claim sorted by Maddison. The computer diagnosis came up as a speed sensor ( sound familiar?) Bet it turns out to be the motor!! in which case it'll be in for another couple of months.
I really wish I'd bought a bike with a Bosch motor, don't know if their reliability its any better, but the service from Shimano is terrible
@@petejones1957 Hi, Madison are a little behind at the minute about 3 to 4 weeks. ask them to chase it.
Mine has error 010 and 020 on one ride. I changed the settings on the side of the road from explorer to manual and the error never happened again
thanks for watching and you comments, which bike is it please
Hi Dave are you available to have a look at my Thok Mig 2019 with an E010 fault?
Hi, thanks for watching, yes sure, give the shop a call on 01422 766086 during working hours and we can discuss
Another one with the E010 error. Scott Genius E-Ride 920 from 2019. After 7700 km I got the dammed error. First time I could wait few minutes to cool the motor and continue the way back home. Today, I got the error as soon as start up the system. No force over the pedals, bike stoped, battery contacts cleaned with electric specific cleaner, speed sensor checked with a tester (circuit closes as soon as the wheel magnet pass by) and working fine. I have read about use the App ST Unlocker to change the gear from 34 to 32 and back to 34 but didn't help me... What's next? If I do not find a solution, I'm gonna open the motor myself to clean and grease the parts. Do you know any tutorial about how to do it?
Thanks for you help and good luck with your ebike.
Hi, sorry to hear about your shimano motor problems, many report that no matter what you try it still returns, your next step is to speak to your dealer, I have done a video on stripping one down but it’s not recommended, speak to your dealer to see it can be looked at by shimano under the out of warranty scheme.
@@TheYorkshireBikeMechanic
I've got the error with less than 500 miles not happ
@santigarcia2219 what was the final outcome of yours please? I can see it's over a year ago now.
@@tombowman4489Had to replace the motor and sale the eBike to get rid of Shimano electric stuff.
Hi I have an error I can’t get rid of
It’s e014 I’ve tried what manual says
Replaced speed sensor too and nothing changed
Is there any way to create like a hard reset to original settings
I bought this bike fully working from someone no issues or whatsoever I went for a few rides on it but just on one trip it stopped with this code on it
Hi, Thanks for watching, e8000 shimano motors only work properly when they are stood still and no movement when switching them on. if thats not the isssue there is no way to reset without calling in to your dealer.
@@TheYorkshireBikeMechanic
Hi thanks for your response
I recently called shimano and went to Evans bikes to ask for advice and no help yet
Shop says they don’t deal with bikes after warranty and shimano can’t diagnose the bike without seen remotely for what happens with data on it
It really sucks because I like the bike that is not anymore “e” if you know what I mean
Software says there is a potential issue with motor but no straight answer for how to fix it
Have you had any video about unresolved issues with ebikes yet?
I’ll have to find independent bike shop to try somewhere else
Not having warranty really sucks I think I’ll never buy such a thing just because of the risk and lack of support in some cases
How much is an e-8000 motor from shimano under the out of warranty scheme? Great video's BTW thanks for making them!
Hi, Thanks for watching, approx £500 but it can vary
n need of help, I live in Durham, have the voodoo zobop e7000, I washed my bike and now it is saying a error code e01020 and w013, ran diagnostic and says a sensor in drive chain, the bike was perfect before this with no issues, no warranty on bike, battery was off the bike when been cleaned , done firmware update, let it dry properly , can anybody help please I'm lost and really rely on the bike for work . Thanks
Hi, the only suggestion I can make is make is to dry it thoroughly, with a hair dryer if possible, apart from that if all else fails its a strip down
Hi update on that, it's worked, thanks very much indeed. I do appreciate ur help
I have the Invanti Tide 2 do you have a video on repairing E10 on that model
Hi, sorry I have no experience on these
@@TheYorkshireBikeMechanic k Thanks
Mine is 2y 8m old and has developed W013 E010 error code. It was intermittent at first but now is permanently an and will not run. I spoke to shimano and the said they do not do an out of warranty discount and want £919 for a new motor plus £50 to fit it. Really not happy and won't touch a Shimano again!
Hi John, sorry to hear your having issues, did you let your shimano steps dealer contact shimano on your behalf?
@@TheYorkshireBikeMechanic I did yes and I also contacted Madison myself.
How much is an ep8 from shimano out of warranty,Thanks for the great videos,
Thanks for watching and your comments. Just under £1000
solved?
I had the E010 message after a recent software update. I switched it off and back on and it cleared but hasn’t come back since.
Hi, thanks for watching and your comment, the e10 code is such a strange one, it can disappear as fast as it came.
This is how mine began. Did yours develop to be more frequently?
@@tombowman4489 fortunately not, it hasn’t returned again.
Brother can you help me.. I had/have the same problem. Took it to the service, guy said the problem is in the speed senzor. So he changed this sensor. Only difference now is that error doesnt pop out as soon as I turn the battery on. Now I can ride the bike for maybe 50 - 150 meters before the error pops out. Im not the bike expert and theese guys from the service are not very accurate and fast neither.
Thank you.
Hi, will try and help, please message me what your error code is, the age and mileage of the bike, make, model, dave
@@TheYorkshireBikeMechanic Brother I have no idea about milage and year, Basicly Im working in this firm and they gave me the bike to use. Im fixing it becouse they dont care about bike and its my only way of transportation.
Error is E 010 and I get W106 also.
Model is Shimano Steps Union.
Thank you for help, Im really sorry becouse I dont have info about miles and year.
Hi thanks for the video 📹 👍
Do you if its possible to reset the travel distance on the shimano sc-e7000.
Hi, It's not possible, it's logged inside the motor.
@@TheYorkshireBikeMechanic OK thanks for the getting back to. Just having an issue with a shop regarding warranty. Only went round the block of my house on it. Just to test it. When I got back I noticed there was damage on the frame paint where the pivot bearing were installed. I'm just hoping they don't hold my 5 min spin round block against me 🤣
Wouldn’t the spacer be the first try?
Hi, thanks for watching and your comments, no not with an E010 code
Hi Dave my Merida had this one morning as i was off to work. Then i turned bike off .waited few mins back on and it was gone.weird eh.? Then a month later it came back ...arghhh and i turned it on then off then unplugged all conectors to the motor left it a few hours as i was at work and to my amazement its been ok since..touch wood...
Mate, that knock on wood-thingy is essential, I promise! ☝🏾😜
Hi Shane, the error E010 is a strange one, lots of people have tried different things, some seem to work for a while then it comes back again, some still have not had it since. From my point of view if a customer brings a bike in with that error, I don't want them to come back in a few days time with the same problem, the knock on wood is essential agree, better still wizardry if you have the power, even better is get it back to Shimano if you can, lol, Thanks for your comments.
Was that the end of it? Mine is with a shop now as my fault developed.
from the looks of those bolts id say the controller is corroded and has shorted the controller board and even if you could get them on that motor it is impossible to remove the controller anyway PITA!
you maybe right, the motor is with Shimano at the minute.
Not quite...
Now, I'm a professional electronics tech with biking/ebiking as a hobby and mean of travel. I had in service, these days, this motor. Unfortunately pretty much out of context and out of the bike itself but tore it apart quite easily to get to the load cells inspect and clean their contacts. (I am waiting for news if it works or not)
I took half an hour or so to take a deep look at it.
The mainboard is held in place by M3 screws and the phase wires are soldered very close to the switching mosfets. Everything else is plugged with doggy couplings that can pop from vibrations. After unscrewing it desolders easily (wick or pump). The wires are thick and stubby making resoldering easy after wicking the holes clean.
All in all looks serviceable ( with more context) and very hackable.
I might get a chance to trace and sniff signals in it if the client brings the whole bike over...
Never owned proprietary ebikes because all the firmware interlocks and torque sensors for bikes are pretty damn complicated and prone to errors more than failure as they are actually NFCs that send a continuous stream of data at least two bytes long per packet.
I guess gasketing would be a good investment for anyone sporting such bikes.
this is off putting I was thinking of getting a ns e-fine 2 but its got Shimano e7000 now i know this can happen not so sure of Shimano powered e-bikes is this a common thing with Shimano powered e-bikes
Hi, you can get errors with other manufactures too
I'm going through this now I've come to the conclusion just replace it when this code comes up my last motor don't abit over 10,000 km
Hi, Thanks for watching and your comments, sometimes it's the only way
Hi guys has anyone ever seen error 011?(no longer showing on screen) but the screen is on , the battery is on, it just won’t turn on the modes. Cheers guys
Hi, try this, its comprehensive. si.shimano.com/en/error
do you know if the Shimano ep8 motor can be reset to "0" ODO kilometres with the special diagnosis tool of shimano?
always nice and precious videos 👍👍
Hi, thanks for watching and your comment. No it cannot, only shimano can change values .
your e-moter has a 6 year Warranty.
Consumer rights laws, 2015, They're giving you what you're entitled to, providing you don't touch it, Ie, opened moter up.
Uk warranty law, for an expensive item is 6 years. The motor is a sealed unit It is expected to last You 10y. you can't purchase any spare parts or service the motor. where & tair is not a reason to not repair repair or replace the motor for free. (fact) 2015 Consumer rights law, and the bike sallels retailer is responsible to contact Manufacturer Off the motor, Retailer is responsible for the warranty, & the responsible body to contact shimano in this case to get it fixed under 2015 Consumer rights warrenty .
Thank you for the information.
Is this something I can use if Shimano says they won't warranty?
I don't always keep my bikes clean (as I ride every day), but if I was to take it in for service I would have the decency to keep it a semi-decent cleanup.
If I was a mechanic I would have a surcharge if I had to work on a filthy bike (e.g. charge for cleaning it first) ...
Thanks for watching and your comments
Shimano should be Shit mano....only headaches with this system. I will try bosh, hope is better. Have two bikes, e7000 and e8000 and a long history of problems....shima...no more!
Hi, Thanks for watching and your comment.
Stay away from Shimano. They invented this poison and won't offer the antidote. They want you to keep buying new motors like idiots.
Hi, Thanks for watching and your comment