Uber Changing ACCEPTANCE And CANCELLATION Rates Again
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- čas přidán 26. 08. 2024
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In this video, Sergio and Chris talk about Uber is changing how it calculates the acceptance and cancellation rates again. Will this be good for drivers?
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What do you think about the changes of acceptance and cancel rate changes?
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I think if Uber wants good drivers then changing it is smart…but I don’t feel this company is run by people actually in the know. In the NJ area, Uber probably doesn’t want NJ drivers to know which direction we are going which I call the “NY problem” (Uber has to pay NYC drivers more and probably attempts to send NYC jobs to a NJ driver) Most NJ drivers cancel these trips if they are smart as NYC is a death trap and NJ drivers are stuck. As soon as the 200 trip calculators bought me below the threshold I lost the ability to see where I was going and I basically quit ( after 5 years of a being a rated driver) I was basically demoted to entry level Uber - Unethical Business Every Ride
In the past I have said that you and Chris are intelligent men. As time has moves on, the both are you complain about things that are not in your control and never will be. Find another source of income and move on with your life. I stopped driving and now I am employed with the city of LA teaching pickleball twice a week and enjoying life.
Get rid of acceptance rating altogether. It doesn't show how good of a driver we are, all it shows is that we don't want to take rides that don't pay anything
I say my AR is a reflection of the offers I'm being sent. Not a reflection of my desire to want to work
We need to start a group on Facebook to get all drivers to stop driving for a day
You're just not a team player😅
@@UniqueRecipe101 agreed
And also minimum payout should be $10 from the airport and $8 every where else
More proof that we are treated as employees and not contract hired.
If you don't accept a ride then accept 10 trips the acceptance rate doesn't go up. Decline 1 and it goes down. Never did understand Uber's math. Lol
I went back and counted my cancellations and found that Uber inflated my CR by 3x
You can get hundreds of five-star ratings, have a 5.0, if one person gives you a four-star rating, your rating points will drop
Sounds like university GPA
That is because they do it by 100 rides. If you decline 1 then accept 10 your rate would be 99 if you decline another it drops 1 percent for every ride you decline. Once you get past 100 rides it pretty much resets. So if you decline 15 rides out of a 100 your rate would be 85
Exactly
passengers should be penalized for canceling on drivers too. Too many times I've driven 5 to 10 miles to pick someone up and they cancel when I get there. Uber only gives me $3.50 for my time and mile. The rider should be punished for that just the same as I would be punished if I did it.
They charge the riders $10.00 and gives the drivers $3.50
Lyft will give u 2 bucks
during the protest i requested rides and called the drivers idiots fpr driving during a protest through the chat then cancelled
Rule of thumb: If they are 5 miles or more away, don't take that ride. In addition, if a request is right next, too, and it's minimum, don't take it. Just tell them F off and walk. Unless they are on crutches or wheelchair. I make an exception to that.
You an idiot for driving so far to pick up a job
Should be illigal to have any acceptance or cancelation policy, beyond provable abuse.
"Independent contractors "
The next question is who actually cares about UberPro status? It means nothing to me, wheres the upside? Am i missing something? Keep up the great work guys! 👍🤙
If you do a job where you operate a vehicle all day and don't see the upside of free roadside assistance and higher cash back on gas, I question if you know what you're doing. Is it worth it? Depends on the person, but just because you pretend benefits aren't there doesn't mean they don't exist.
@nikidelvalle know what you are doing lol. Seems like you don't. Uber doesn't pay so I will not drive
@DontHesitate140 Good, please stay off the road for the people who actually want to work :)
@@nikidelvalle wait a second. Are u trolling.
@@DontHesitate140 No, are you?
I have been using Uber less and less. The rates are horrible and getting worse! I am in the Dallas-Fort Worth, TX area and Uber wants to pay $.50 cpm or less! Absolutely ridiculous! I drive an XL vehicle and hardly ever get any XL rides. I've been using Lyft more lately which pays a LITTLE better, but not as much volume. Might also be moving to Wridz in the near future. At this point I feel Uber is a waste of time, and just needs to disappear!
It's crazy out here in Dallas. Uber wants you to drive to Mckinney or Fort Worth from Dallas for peanuts.
We as driver's should be allowed to opt out of the Uber pro program.
So much for being an independent contractor 😂
I just want to opt out of it being on my screen taking up space on my map and where my money symbol and information and relative things that I need to know should be
My acceptance rate it’s already 3% do I give a shit?
Mine too 😃
F uber and their algorithms.
Truth. These guys keep preaching to the choir
As soon as a new ride pops up on the app, the app should show the pickup location AND the destination location for a few seconds on the local map. I'm tired of getting taken down to the hood at night. As a white guy after dark in some neighborhoods, I'm nothing more than a target. I think we should have the right to know exactly where we're going to pick up a rider. I pick up riders of all races, sexual orientation (and no I never ask, but sometimes you can just tell), gender, or whatever - no problem. I love everybody. That's not the issue. I don't care if someone is black, hispanic, asian or whatever. But there are neighborhoods in Houston that would love nothing more than fucking up a white guy. Can anyone relate to this?
Strange world we live in where white men have to be afraid to walk anywhere in this country freely. Wtf has happened!
I know what you're talking about. I've been in Houston a couple of times when my cousin lived there and it's a rough city. I live in Pensacola and it's getting bad over here too, with gangs, drive by shootings and murders happening on a weekly basis. I'm a white, middle-aged female who for some reason is always getting the bad rides where I have to go to the projects late at night. I have a high cancellation rate bc now I will cancel the trip if I know it's going to take me to the hood. I'm not prejudiced either but let's face it, there are some mean people out there that would love to grease a white lady for the fun of it so they can brag to their friends about it. I agree that Uber should show where the location is and the destination location is so that we can decide to accept it or not. I don't carry a gun like some drivers do. Let the ones that do carry a gun take this trips but I'm not going to.
@dianea.franklinmaltese4205 I understand you fully! Stay safe and continue getting a high cancelation rate if necessary. A few bucks is never worth a negatively life changing or life ending situation that could've been avoided.
I know I am going to be called racist for this, but black or hispanic drivers have no worries in the white neighborhoods. And that it statistically true.
This is going to impact drivers using multiple apps who cancel if a better offer comes in. They're going after veteran drivers who know how to play the game.
Lyft gives points per mile, Uber gives a point per ride.. That is so messed up.
F--- Styft
In my area during the week you only get points after 12:00 am for a couple of hours. Only points for daytime drivers are Saturday and Sunday. I can't drive at night nor do I want to. I dont see a difference in trips whatever tier your at so who cares. I don't care about acceptance rate or points. I care about money.
They don't give points per mile. They give 1 point per dollar earned during busy hours.
Same here. You must be in corpus christi tx. I cant drive at night either. Have astigmatism so headlights blind me
@davidschneider2258 correct, but how many point do you get from Uber vs Lyft for a 20 mile or more ride? That's the point I'm trying to make.
Nothing Uber does is a benefit to the driver. They have systematically gone through the app and their operations to weed out any driver advantage.
This has some good points to it, but unfortunately there’s some bad points to this as well. I’m gonna be hurt like Chris said with the mom who came down with no car seat. I need to have it that if I mark it that she didn’t have a car seat I don’t get punished for that or too many people trying to get in the car or I feel unsafe because you drove me into one of the worst ghetto neighborhoods Don’t care they wanna put the cancellation acceptance rate to 100. That’s perfectly fine with me, but you need to give me the ability to cancel things and not be held accountable for them. It’s not my fault that the mom didn’t bring a car seat. Not my responsibility not fear to meet me go somewhere unsafe that’s not fair.
Exactly there should be two different types of cancellations, one for the reasons that you stated and other legitimate reasons due to safety and parking and no-show passenger, and then if they want to complain and rate US bad and penalize us because we just straight cancel a trip that doesn't pay well but we should have the right to cancel nobody should have to drive for 5 days there's no time limit or distance on Uber's policy that means that according to Uber if a passenger wants to drive to New York from California you're obligated to accept that ride and if you do not you are getting penalized
I've been telling Uber that for years now! Why should it count against me if the rider, a mom without a child seat, a minor without an adult or someone wants to bring an open container of alcohol inside my car, be my fault and count against me for trying to do the right thing??? Uber wants their drivers (and riders) to obey the community guidelines but when we do, we can penalized for it. Doesn't make sense and that's why I more or less have quit driving for Uber.
in New Jersey, if you are Uber Blue driver, you don’t see any information about the trip. So it makes sense to keep at least gold status, because it says the lenght of the trip and direction (Northeast/West etc.)
With Uber Blue…its a lucky shot where you will be going after picking up the passenger…
If I use my first destination feature on Uber at 11:50 PM and it last for 60-90 minutes why do I only get 1 the next day? Straight Garbage 😢
We can not accept all money losing orders. Like $3 for two pickup and two drop off in half hours work. Or $10 for 30kms, some times I see $7 for 40kms. I dont know why there are still have people doing these orders, there is no tips from these customers.
Do you live in the US? Most here says miles
We still don’t have upfront fares in our area.
That’s why I won’t drive for them
I don't accept mystery trips. No way. Just l8ke I wouldn't do any other job not knowing exactly what I'm going to be paid and what it is I'm supposed to do.
I have a 3 percent acceptance rate and I still make money
FYI: They also count it towards your cancellation rate when a pax adds a stop mid-trip if you already accepted your next trip
I haven't seen that, but it does suck if it happens.
Yes that sucks and also no supposed to count if dangerous but it does.
Maaan, I’ve been diamond almost a yr straight this my second yr driver for Uber . The only thing I see that make since is to take everything/ all trips that hit my line . My acceptance rate is always 96% or higher. Nothing is changing accept Uber is taking more or less cut each week. And when i became Diamond they stopped me from seeing quests of any kind . I take 2 min trip and 4 hr . Also, I’m diamond and once in a I’ll be able to see where I’m headed next . It pops up mins or $ dollars . I take every trip , I don’t cancel.
That one ride must have paid pretty well 😂😂😂😂😂😂
😂
Uber is so desperate at this point. What a joke. 😂
I've been screwed for a while. It sucks in Ventura County it's out of 10 rides .
Is anything they ever do really with the driver in mind? 🧐
Stop telling yourselves that rideshare is profitable. It isn't, hasn't been in years. Get a regular job, pay taxes, live your life.
Been doing this 7 years in Australia, it's never been better
I drive in Las Vegas, primarily between the airport, the strip, and downtown/Freemont street. My acceptance rate is 32%, and my cancellation rate is 20%. No matter what the day or time, I always only see one dollar sign across the entire city. Fight night it can be a fight night in town or a holiday weekend, a time where I used to see $$$$, and I will only see $, no matter what. The majority of my rides are $4.82. I had a ride come through this past weekend offering $6.82, with a pickup location that was 7.9 city miles away (probably a 25-30 min drive to get to), and the destination was 6 city miles away (approx 20 min). However, despite multiple calls to the help center, they claim that my cancellation rate and acceptance rate have nothing to do with the fact that my pay has drastically changed. I will be at the waiting lot for the airport next to Driver to have $4 and I will only have one $. Do they expect me to get out of this situation when they’re not offering me any incentive or even any opportunity to do so. I drive a new 2024 Tesla Model Y, so I qualify for comfort electric and premier. On Sunday I sat at the Las Vegas airport waiting lot for four hours with only premier and Comfort electric turned on, just to experiment a little (I usually have all options selected). Despite it saying there were only 1-5 cars ahead of me in the queue for both, after four hours in the queue, I still did not get one ride that came through. I must be getting “punished for my CR and AR, but how am I supposed to get out of this rut when the fares being offered to me don’t even equate to minimum wage at the end of a work day???
I used to wait at the airport but after waiting a long time, I'd only get a $4 ride to MGM. I don't do the airport or the strip anymore especially on Fri and Sat
What alternative do Canadians have regarding solo app? Its not available for Canada
So many times I push to accept and the system rejects me. There should be no acceptance rate.
We are not goofing in the apps, but they pay us minimum wage so we are picking cherry picks
Cancel and acceptance USED TO BE DIFFERENT BETWEEN PASSENGERS AND EATS DELIVERIES. NOW THEY COMBINE THEM SO NOW THE EATS ORDERS EFFECT THE AR AND CANCEL. ITS ABSOLUTELY TERRIBLE TO GO TO A RESTAURANT ANS THE FOOD HASN'T VEEN STARTED OR GO TO WALFART AND WAIT LITERALLY 43 MINS FOR A GROCERY DELIVERY
What is cancellation rate matter? I sometimes run up to 60% cancellation rate and nothing has ever happened to me on Uber. I get warnings all the time from Lyft that poor customer experience but again nothing happens to me. One of my friends has been suspended or whatever you want to call it for a certain amount of time because his cancellation right on Lyft was too high but Uber doesn't matter as far as I know. And I run a 7% acceptance rate and average $47 an hour. I sit there and cherry pick only the best rides. And that hourly rate is even including sometimes I do entire hours where I don't accept a single ride. But then after I cancel so many rides eventually was $79 for 15 mi comes in or $45 for 10 miles or something like that. Uber wants to work me I just have to convince him to pay me what I need to get paid. And I do that by not accepting rides making me available for when Uber is ready to give me a good thing ride.
why do they take half of our money
Fuzzy math
Me and my son do Uber Eats. I am diamond pro with Uber Eats and I am enjoying my Costco membership very much and I appreciate that was free with the gold status. What we do is from when we started we changed the way we accept certain deliveries. We only accept deliveries within 4 miles let's say under five miles. We are looking for over $2 a mile. If it's like 1 mile it should be maybe $3:50 unless I can go on my little scooter really fast and it's like 0.5miles for $2 I'll do it but definitely looking for over $2 a mile and I personally don't go over 4 and a half miles it's not worth the wear and tear in my car it's not worth the gas. We personally don't pick people up we just stick with the deliveries because it's less of a headache . Uber Eats does not pay well but it's less of a headache and less of an issue and I feel safer.😅
It is incorporate company. If u go under cost expensd. Other side compnat must have rtight to cancel . As it goes under minimum wage
And why uber trying to sent me 25 mins away for 7.00 ride? Smh my cancellation rate is low now bc of that
A few months ago I stopped accepting any ride over 8 minutes to get to them and only wait for the rider for the 2 minutes before I cancel
This change hasn't been announced to me yet.
Nobody should be refusing rides on Uber or canceling them.
Uber loves you 🎉
Trust me whatever the reason it won't be beneficial for the driver , their changes never are.
Portland, Oregon is a jurisdiction that allows Uber to operate illegally under basic contact law; the driver is the only party to the deal that does not know the deal until the customer is onboarded, and won't know the fare until the customer is offloaded.
Even cancelling ride they charged 12$ quitted Uber and went to Lyft I think Uber is so expensive and abusive
If Uber doesn't want a high cancellation rate then don't send all trips to radar.
Your talking about 50cpm in Dallas ,let tell you about 50 CPM in San Diego, CA, yep they have no shame as long as they can foul you they'd do it.
No one drives for those prices, only stupid driver accpaction drop from 66% to 33% in one night looking forward do more F them
@Sergio I just made the mistake of accepting a ride from a passenger named LMAO.
After dropping pax off I was surrounded by cops. Was given a DUI. Spent night in jail. Turned off by Uber
Now I am fighting the DUI. Court date Tues.
What was the DUI alcohol or illegal substance?
@@user-mj7fq5fv9z
Does it matter?
Nobody should be driving a rideshare service under the influence of anything.
When are they making this change? The acceptance and cancelation rates are pointless anyway
Not one driver cares about these tiers they only offer bullshit benefits
Sorry, what is disruption day?
Also, did you know the Chief legal counsel for Uber who managed to get the constitution of California changed to keep unemployment status misclassified and unprotected is in Kamala Harris's Inner Circle I think it's her brother-in-law. Her campaign has contracted with his consulting firm for her presidential bid
Hey what happened to the damn goal post it's July 8th
Uber ever going to an out of 200 from an out of 100 metric was a mistake.
How you going to penalize me for canceling dangerous rides
Uber has a death wish
There's nothing wrong with Uber having a minimum acceptance rate, but but currently it's way too high! I would lower it to 75%. I hear of some people saying to get rid of it all together. But if that happened, no one would pick up the very low paying rides from $3 - $5. Those people need rides too. But when I get 4 $3.50 rides in a row, we need to get to occasionally just say no. Or if you're doing the last drive of the day and you're about to drop them off, and a ride pops up, but you can't go Offline because you still haven't dropped off your rider yet. So you ignore the new ride, but it counts against you. That's not fair!
And the cancellation rate is too strict as well. I'm a pretty new driver, but sometimes Uber takes me to pick up someone in the hood. I don't mean anything racist at all, but I'm a clean-cut white guy. And believe me, a clean-cut white guy is a target in South Houston, especially at night. I've accepted rides that pop-up and when I get really close to the pickup locations, it is sometimes not safe AT ALL. So at that point I will cancel. I'm sorry the rider was inconvenienced and had to wait for another Uber, but my life is worth more than a $5 drive. I know there's an option to select that let's Uber know it's not safe, that's good, but it's been effecting my stats negatively. Again, that's not fair either.
Uber's great, but we need to also be collecting a higher percentage of the total cost of the drive. There are time's when I'm making less than $16/hr when I'm paying for the gas and putting wear and tear on my vehicle. Uber as a corporation, makes plenty of cash and they can afford to give us a higher cut the ride.
When am on my last ride l ask the rider if they will need to do any updates on their ride before l go offline so l won't get any more requests.
Every time I try to reach the goal ..They keep moving it.. 🎭🤔
Love u new office .
Clients are getting more impatient by the day, especially in the LA area. They can't wait for shit. Period.
Plus La riders barely ever
@@owenmanagement . Agreed. Many call for uber share short rides and can't wait 2-3 mins. They need to go for the bus or WALk.
Yeah, out of 200 all of them was not trash. He's doing too much..lol
It's all bull shit
The president with Uber you need to get Uber together, I saw on social media that you drove with Uber as a Uber driver get off your ass and get out here and drive to show the people so you can experience what we experienced all these takeaways that y'all started doing with drivers .....
Please tip your drivers with cash a lot of times we don't get our money Uber is not like they used to be when they first started they price gouge the people, you will see less drivers or you will see somewhat of drivers because people are realizing they are just like any other greed greed greed😮
I don’t want a driver with a low acceptance rate
Just another way of controlling drivers choices...independent contractor my ass lol
Current Diamond driver I hate it
Why
Because we get ripped off, robbed and disadvantaged constantly by Uber.
I hate that. Get 700 to keep your status. Or get to pro 700. Get to 900 now to get pro. Get 1000 to get uber pro Platinum. Get 1700 to get Diamond. Never ending and never keep your status. I have 1017 points. Ubro PRO Platinum. Just keeps changing like a Call of duty rank card or emblem. Every level is some random name. Pro. Gold. Platinum. Then they start mixing them gold pro Platinum 😂❤
Don't fall for their scams.. just accept trips that are profitable to you...
In Australia it's 2800 points for diamond 5 point evening and weekend.
If not diamond can not see trip direction or distance.
We don't see a price except for bookings.
❤❤❤