Service level agreement best practices: How to meet your customer expectations

Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met.
But can SLAs can be used for more?
Join Customer Advocate-SME Sandeep Kaur and Technical Advocate-SME Kushal Sharma as they walk through service level agreement best practices and learn:
#1 Why support teams use SLAs
#2 How you can decide on SLAs for your specific team
#3 How you can know your SLAs are right
#4 How SLAs & Escalations help support teams
Download the slides: www.slideshare...
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[@himaniken8304]

Very well explained. Thank you very much ma'am. 👍👍

[@teshy8923]

Boring and not dynamic enough.

[@AdolfDahmer]

Boo this man..!!!