ITSM - Service Level Agreements vs Operational Level Agreements - ITIL OLAs Principles and Concepts

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Cherwell OLAs in Action: • Video
ITIL Service Level Management - Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
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[@jefflacarte9225]

This deserves more views! great work.

[@kalemeon7]

If not for the foreground music 🙂 it would've been perfect

[@Samikh7]

What is the OLA for escalation sending team to send the support record to escalation recipient team ?

[@ginnibinni8610]

Stop that music.. can't concentrate what is he trying to explain