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If not for the foreground music 🙂 it would've been perfect

This deserves more views! great work.

Stop that music.. can't concentrate what is he trying to explain

I want to command you on your excellent organization, delivery and production of this content. It is concise, engaging and full of insight. This helps me tremendously in understanding KCS in ways that just reading about it can't do. Thank you for your depth of knowledge and effort. Stay great!

Exceptional Video! Great Work!

Nicely comprehensive Paul! Thanks. I am KCS, and was also looking to review Cherwell's UI.

What is the OLA for escalation sending team to send the support record to escalation recipient team ?

Love your work Paul!

Imagine a menu with 6 options. Imagine you have a KA for each. Imagine that you have the same screenshot of that menu in those 6 KAs. Now imagine that a 7th option is added to the menu. You write a KA for the 7th option. That 7th KA has the correct screenshot but those other 6 KAs show 6 menu options when there is really 7 options. If there was a way to store that screenshot in a snippet, you could have the 6 KAs reference that snippet. Then, when the 7th menu option is added, you would update the screenshot in the snippet, create the 7th KA, and include a reference to that snippet. The current workflow would be to find the 6 KAs that have that screenshot and manually copy / paste the screenshot into those 6 KAs. Life is too short to spend time copying / pasting content when a snippet can be so much more efficient. ...

No sound on the video.

Great presentation Paul. Love your work.

Sure Can, both KCS and Cherwell (shown here) support multi-lingual requirements.

Can KCS add support for miltilingual KB Articles in Cherwell?

Sold mate, looks good awesome work.

liked the idea of having quick links for frequently used articles.

Great job on the video, but I would recommend updating it to look more modern, and less like a 1999 Compuserve training video.

Hi Paul, I watched all 3 video's in this series, as well as other KCS video's you have hosted online. I really had an easy time following your video's. Your rate of speech is perfect, and pronunciation is clear. I also found what you have said to align accurately with the KCS practices guide, which is definitely beneficial for those studying for KCS certification. Very well done mate.

Nice work Paul

Nice work Paul...

Nice work Paul.

Love it Paul. It's an epiphany when you see it working in the real world isn't it

Can't wait to see him in NRL

Great video Paul! Gives Knowledge Management and KCS a whole new spin.

awesome run Joshua,:-)