Six Sigma Project Example: Improving a Risk Avoidance System

This is the final report from an actual Six Sigma project that improved a health care risk avoidance system. Incident reports are required by state law, and for accreditation purposes. The old system was averaging 120 days to process reports, mostly because of a few outliers. Even without those outliers, time was 21.5 days. The new process reduced that to 8 days, and even that is expected to decline as the new system gets past its introductory phase.
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Introducing the project leader 00:21
Incident Reports not processed fast enough 01:16
Costs savings and compliance with the law 03:45
Control chart shows old project is unsatisfactory 04:53
Decision whether to fix old process or create new process 05:58
Comparing old process with new process. 08:00
The T Test does not properly apply to this data 08:43
Control Plan keeps the improvements in place 10:26