RV wrecked on delivery- dealer insists we keep it
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- čas přidán 18. 04. 2024
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✅ VIDEO DESCRIPTION
What happens when your RV is wrecked on delivery? The answer may surprise you.
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it would be a great educational video if you could do a video on the whole purchasing process
Shame on Terry Town! Not a dealer I would do business with.
In Maine we have a law about major purchases. You can return a car , within 3 days, and get out of the contracts you signed.
Bait and switch.
@@craigcardwell4143 Correction: TurdTown RV.
The second a salesman tells me I have to hurry becaue there are other buyers I'm out.
It’s not always a trick. One time a guy called our car dealership from 3 hours away. Looking for a blue one with black interior and premium sound. We had two, told the guy come on down. In the time it took him to get there both of them sold. They’d been on the lot for 6 months, and that morning the stars aligned and three buyers showed up in as many hours. I felt really bad for the dude.
@@MrJeffcoley1 Yeah, now he will never won a car.
I found my truck online. This was my reaction😨 it was very good price, the year I wanted and shockingly low miles also like new condition. I rushed over. Someone else showed up after me looking to buy it. It was listed THAT DAY. There can be others and there is a rush. But not with new stuff. New products will always replace sold merch. Rush for used, patience for new.
@@eltxbox2496 Never rush, there is always a deal around the corner.
@@MrJeffcoley1 It's a trick enough of the times that I agree with op. Just walk away. There will be another, maybe cheaper soon.
The tow company is responsible. Their insurance should fully cover the repairs.
I agree with you. The Tow Company shouldn't get a free ride here.
It is covered under “marine or transit insurance” through the tow company.
Still does not matter. The unit is devalued and will have issues for life. Take a loss and sell it now. Better than years of headaches.
if you sign all the paperwork at the dealers and do not drive the motorhome or hook up the trailer to your vehicle and drive it off the lot you can change your mind.
As long as you don't take delivery. I know this for a fact because my daughter and son-in-law went and signed all the paperwork for a class B camper van and they got buyers remorse and called the dealership up and said they changed their mind, the dealer said you couldn't do it, and it was yours and I kept telling them as long as you don't take delivery of it. You can change your mind, so the dealer finally gave up.
@@patd4u2 That depends on the state of purchase and where pur based. Example buy at the dealership and you are stuck. Buy at off-site location you have different options to cancel the deal depending again on the state.
It started with the "old bait and switch."
Without a doubt!
yep. That is the only red flag one needs to get the heck out.
As soon as a salesman says "several people are interested in this, you better move quickly", I always tell them I will be back after they decide since they were first.
Love to see the look on the salesman's face when you say that lol
"I always tell them I will be back after they decide since they were first." BAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
same. when i' see an ad and it says best offer or whatever, so i make an offer, if they immeditately come back and say they already got an offer x amount higher, i tell them to take the other offer and leave. No going back. It's the same when i'm selling something i know is a below usual prices and they tell me they saw one for x dollars less, i tell them to take the other one and ghost them.
1:44 yeah big mistake! If a car dealer or an RV dealer says "multiple others are interested, pay a deposit to secure it" it is a pressure tactic!
It was definitely a red flag! Thanks for watching.
Salesmen lie all the time, but having other people interested is not out of the realm of possibility. I went to buy a car one time and when I got there another guy was out for a test drive and bought it. That said if they weren't 100% sure they shouldn't have put the deposit down. If they were then locking it up was the right move.
@@NoName-ml5yk yeah it's not ALWAYS bad, but if the vehicle has been hanging around for a while it is most likely bull.
I've bought a "high demand" vehicle before and you definitely have to be fast if you want a good price, or don't want it sold without waiting many more months.
LOL, "multiple others" are suddenly stoked to buy a trailer that's been sitting on their lot since 2021?
As soon as the unit wasn’t the one they had spoken to the salesman regarding I’d have walked. High pressure pitch, there are others interested in this unit so need a deposit now?? LOL. I had this happen. I said, thats ok i can find another one. I walked out. 😂. Less than 2 hours later the salesman called me and said the other party had backed out. The unit is available. I said no worries i found another one elsewhere. LOL!! I want to be the fly on the wall when the salesman meets with the manager. I ended up finding a class A, brand new leftover model for 1/2 price. I paid $69K for a $156K coach. It was perfect in every way. 5 yrs and never the slightest issue with anything. I did lots of custom work in it, I was meticulous. I sold the rig and 3 yrs later i’m still in contact with the new owners. They love it. RV shops do lousy work and they lie. They are talentless hacks. Their service people jump from dealer to dealer. If you’re not handy don’t buy one. Liz, thanks for sharing this unfortunate incident. The dealer was right in their advice, it appears they tried their darnedest to work with the customer. The transport company was liable and their insurance was on the hook. Am I correct the customer didn’t have a pull vehicle and this unit was being used as a “seasonal”? Thats what it sounded like from the customer’s response to take the unit back to the dealer or a local shop for further evaluation. 🤷🏻♂️. Perhaps I’m wrong.
What a terrible shady industry of thieves.
Sure hope my series is a wakeup call to all! Thanks for watching.
$153,000 for an overpriced cracker jack cardboard box
that starts falling apart while it’s still at the dealership .
LoL 😂 These things are glued and stapled together
with the cheapest materials money can buy.
I am not even planning to get an RV but these stories are interesting. I have had similar experiences with new cars.
@@mhughes1160 That price shocked me! She said they had RV’s before so I would think you would know “RV quality” is just that! Not that accident was factored in at the time of purchase, but accidents do happen. People lost their minds during Covid and the dealers took advantage of the novice buyers and ran the prices into oblivion!
I was thinking about buying a small trave trailer last year. After looking at several different dealerships I changed my mind realizing how cheaply they were made.
You have convinced me that the entire industry is totally inept or even worse, corrupt. No RV for me.
You can always build one for yourself.... they're really not that hard to put together. There's building blueprints online.
The RV industry is one of the shadiest industries there is!!
@@randywissler9923 As a former RV repair tech.... I completely agree. I have seen too many nightmare scenarios that I have repaired personally and even more horrific stories of what customers have dealt with in the past.
Same here! I was tempted to buy one, but I've fallen down a "Bad RV" rabbit hole on YT.
Now it is a big, fat NOPE for me.
Where to start. #1 putting down a deposit on a unit sight unseen. How do you fall in love with it if you've never seen it?!? #2 continuing to do business with the dealership that couldn't find it when you arrived. Cancel deposit, Walk out.
There aint no fixing that unit either. Its toast.
First, I ran an RV Transport co. for over 20 years. So here's my take. You the buyer are a fool to pay 150K for an RV. There isn't one built that is worth that much money...Period. The dealership is not responsible. You signed the purchase paperwork so it's a done deal, and they are not responsible for the trailer once it leaves their lot. The Transport driver and his insurance company are 100 % responsible. You should have filed a civil suit against the driver and insurance company.
They in turn would have totaled the rig for full amount end of story. AND, Most important... DO NOT BUY AN RV BUILT AFTER 2019...PERIOD !!!! Everything out there is OVER PRICED JUNK !!!
Everything built after 2009 is junk. Except for the lazy daze class c, sadly. They went out of business
It appears Brinkley has the best build quality for 5th wheels, and they're 100-120K, so I don't know what is worth 150K. Not to mention 5th wheels have the highest depreciation of any RV, so just go find a decent used one. From reading stories it appears the bigger toy hauler models are too heavy for the frames, in other words it doesn't matter how much money you pay for something, the manufacturer may be cutting corners somewhere, they spec the frames too light to handle the weight. So caveat emptor. Agreed this lady should have sued the transport company, and got the RV repaired or replaced. From the description it might have been totaled.
@@cjc1103 🤣 That's called great marketing. Same guy was behind Grand OSB Design. They have three core values: aesthetics, aesthetics, and aesthetics, because that is what 90%+ of consumers buy, not engineering or durability. Same industry, same priorities, different year, different name.
2007 here and is good. Family has a 2010 and is good too but my 2007 is a bit better.
if the dealer contracted the delivery driver, the dealer is responsible to the owners. the owners sue the dealership and the dealer in turn sues the delivery driver company.
No surprise here. Actually typical bait and switch method. They knew exactly what they were doing. They got you in there and sold you a camper. They’re done. Good job Liz bringing this to your channel. 💪🏻💪🏻
Thanks so much for being here, Mark!
Yep, very classic tactic, even with the "others are looking to buy it" move... That is day 1 sales tactic.
Did the insurance company estimate the damages before repairs?
Pressure, lies, switching, damage, lies again. Way to go Terrytown, way to go.
Just imagine the great story this could have been for this outfit if they did the right thing. Take it back, get them into a new RV and make sure they got back safely. It would have placed this dealer in top places to do business with. This RV industry needs a flush out. Tragic the way ordinary folks are treated sometimes. This customer still isn’t taken care of no matter what happens now.
I’m a 27 year car business finance manager. The customer never took the delivery of the unit.
That is absolutely insane. Even if they paid in full for it, the damage was done by an employee/contractor for the RV Dealership, so they should be sucking up the loss, not the people who were buying it.
Yeah but this is America. Corporations and profits over people. I'm a Camp Lejeune combat veteran and can't even get basic healthcare "newcomers" get. 'Merica!!
I’ve changed my mind about owning an RV. Not even an option now.
right there with you. Why take the chance of having issues with these six figure nightmares. Not me.
I'll probably camp in a van when I retire. I've had several, I don't think it's worth it anymore.
I'm going to build my own
Airstream. Nuff said.
Same as that. I would be living in one right now if I hadn't watched Liz Amazing. She's saved me a lot of money.
Liz, you really are amazing. People: anytime you catch a whiff of bait & switch, RUN away!
I would be too embarrassed as an adult admitting to the “ other people are interested in it “ line.
Those people are shady scam artists. I will NEVER buy one. Ever!
I'm not surprised i was gonna purchase a camper but we've decided to not due to quality control issues. BEWARE THE RV INDUSTRY IS GOING DOWN THE TUBES!
Troublesome used ones are going to be passed on to unsuspecting people too. The prices are totally out of control! Nobody should be paying that much for a RV without a motor! These people are going to need at least a $60,000 for a truck to pull it and they’d be lucky to find one that cheap!
There ARE good quality RV's, but they are few and far between! It's not difficult to find those manufacturers, as often they stand behind their work, much better than your standard every day camper!
@@Powerstroke98 For the price of the better quality trailers it’s still best to not pay those prices because no matter what they will depreciate faster than anything else you buy. People need to quit driving the prices up by thinking they’re getting a deal.
The State Police should have arrested the driver for leaving the scene of an accident!
Definitely!!
I don't know how the law works when it was a one-vehicle accident, but that is a good point. Thanks for watching.
@@LizAmazing
The driver does have a responsibility to notify the police of damage to public property. There could be damage to the bridge that needs to be looked at.
From my point of view of view. If the driver is an independent agent than the drivers insurance would be responsible. If the driver worked directly for the rv dealer the deals has responsibility
Turn it in to,the “owners” insurance and let them go after the responsible party
It's not a police matter.
If you hit a curb an blow out a tire, or even smash your cars oil pan you are not required to call the police.
This is a legal mess.
@@volvo09 It is a Police matter, he hit a bridge! Said bridge now needs a certified inspection!
Possession is 9 tenths of the law. The RV was still in the possession of the delivery which was contracted by Terry’s Town. So it was not her responsibility. The bank and her attorney would be on their side.
You would think the bank who underwrote the loan would care since their collateral was damaged.
The dealer provided the transport of their new RV and should be totally responsible. It’s time to involve an attorney.
100% agree
"There are a couple of other people interested..." Salesman speak at work. Whenever they try that with me I usually say "ah well, I will look elsewhere and they can have it". Usually works.
Is it any surprise that vehicle dealers are usually rated as lower than politicians when it comes to trustworthiness.
Yes, that did seem suspect. It goes back to the tips from a recent video I did: never let them know you are excited about a particular RV. Thanks for watching
YES me too 😊 if the Trailer had been sitting on a lot for that long, then when this poor lady shows interest. The Dealership says we have all sorts of other people interested in that same unit,
big RED flag for me. I have heard this line from salespeople all the time. I am like you. Well I guess those other people are more interested in units than me. It's just not worth it, to let your emotions get carried away with the bells and whistles that the unit has.
When I was looking for a truck a dealer told me that and I said "are you seriously using that?"
I left and went to another dealer, they were totally happy letting me pick over the truck, get underneath it, look for signs of body work, etc... and they didn't use any stupid sales tactics like that so they got my sale.
I have got up and walked away when they say there is someone else looking at that car.....boy there tune changed....but a dealer down the road sold me the van with no pressure
@@leonardh8269 same here. I worked at dealers since I was 17 up till 23, so I knew of the tactics they would use on people from a younger age.
153,000.00 for a camper??? That's crazy
Additional was not a new one current year
153k…..when you leave the lot it’s worth 100k. After a month of ownership it’s worth 75k. At the end of a year it’s only worth 50k. RV’s depreciate by 85-90% in less than 5 years. Just like EV’s they are a pathetic waste of money.
And people finance the purchase! Crazy!
What CRAZIER is anyone PAYING it.
Never buy new on luxury items. You can find that same model and config a year later for half the price.
Looking for an Rv but don't trust the market? I used to be an RV tech and the reason why I am no longer is because of the practices of these dealerships and manufacturers. They are all about making the sale, not the customer. I've been camping since birth so my expertise is spot on. You need advice? A personal inspector? I will not bullshit you. I will tell you whether or not it is a good one or a bad one. I will help you test all systems and tell you if it is not working or not. Most dealers will not address any issues because they do not feel like it. I will make sure you get what you pay for.
I guess my wife and I were fortunate. When we bought our last brand new RV, the delivery person hit the front of it and put a big hole in the unit where the bedroom was. But fortunately, our RV dealer, also in Grand Rapids Michigan fixed the unit for us without a hassle.
Moral of the story? Don't buy an RV at Tarrytown!
It was their carrier who damaged the RV...
You need to watch the video again and pay attention. It was a completely different company.
@@lookingbehind6335 No, mike got it right (except for one letter). It's TerryTown RV in Grand Rapids, Michigan. I would avoid it like the plague. 🤮
The transport company is independent. Terrytown has no responsibility.
@@melrose9252 Nope. TerryTown contracted with the buyer to deliver an RV to her location in Ohio, and they breached that contract. She paid for a new, undamaged RV, not a messed-up one that has just been in a collision with an overpass.
Furthermore, it was TerryTown, not the buyer, that selected and hired the transport contractor. If they chose an incompetent one, that's on _them._ The buyer has no control over the transportation contractor. TerryTown can always go after the delivery company for compensation, but that's TerryTown's responsibility, not the buyer's.
Every bad thing said about terrytown is 💯 truth.
Im glad the state trooper didn't put up with the nonsense.
Thanks for watching!
What state trooper?
Well the trooper was wrong
@@jonsaircond8520the state trooper went to the accident. Having common sense also he told the person to wreck the Rv to take it back. The purchaser didn’t wreck it.
If this was any other vehicle and wrecked on delivery the dealership would replace the vehicle.
@@jonsaircond8520 You are correct! ANY State trooper, local cop, county cop etc, that gets involved in what is obviously a civil matter could lose his job. He would be on suspension immediately! They are not in any way shape or form allowed to get into the middle of disputes or tell a driver to "take it back."
This is 100% the transport company's problem, not the dealer.
I'm glad that this lady is helping potential RV buyers.
STOP BUYING THESE JUNK TRAILERS
we cant stop we are stupid and we like throwing our money away.we like people laughing at us for buying fancy plastic toys serves us right doesn't it
@@juliagregory5696 Oof...tell it how it is....lol
I think she is mad at the wrong people, it's the tow company that should be making her whole. They hauled it, hit a bridge, and damaged the unit. They should be taking it through insurance and making it right, not the dealer, and certainly not the couple who bought it. I would be interested to know if the dealer charged them for delivery though, that might change my mind. If they spend 500 bucks to get it delivered and it was smashed up, different story.
The whole system is flawed. From the start. There is no clear winner. The dealer absolved itself of any responsibility. The transport company should be on the hook for the damage. But the dealer just beats the transport companies up for the best price, and pays shit for hauling. And every chump with a truck wants to be a hauler so you get what you get.
The consumer does not know they are automatically setup to get screwed, so they know no better.
The haulers policy is minimal; at best so there is no winner. The whole thing is just a legal quagmire. NOBODY wants to be responsible for shit.
This whole story is disgusting. Nobody will accept any responsibility for anything, and the purported "buyer" knows nothing like this should happen in real life.
This is now a devalued unit. The transportation company should pay, but if not the dealer highered them, so dealer next in line.
I don't like calling lawyers but these people need to be made whole, not stuck with a piece of crap worth thousands less than they paid.
@@vince8436 yep they bought a brand new unit not one that had been fixed. The transport company should have purchased the other unit on the lot to replace so they got an actual brand new unit and then fixed and consigned the unit that had been in an accident. and taken that loss.
Quite honestly these ppl are naive. The dealers sales ppl were slimy, and the tactic was basically bait and switch. The dealer could have offered to intercede with the shipper , to get them to pay to repair it.
Yes, hopefully she can find a lawyer to pursue the transport companies insurer, who should cover the repairs that can be proved to be caused by the wreck, if the policy they paid for covers that high an amount of damage claims, and it may not if the transport compamy cheaper out on coverage limits. Plus, the insurer will, of course, try every way possible to pay out for as few of the repairs as possible, and will offer only low-ball amounts for repairs to be made, as all insurance companies do nowadays. Plus, it seems like many of the repairs they now need are going to need to be covered by the RV manufacturers warranty, if any, as they are just poor build issues not caused by the wreck. So as the Tarrytown manager stated, they will have to somehow schedule any covered repairs of those items with one of their repairs sites by paying to tow the RV to a site themselves for those repairs, which will probably not ever be made as nice and up to quality as the couple would like. They will be stuck with stuck with a poorly built very overpriced rv, even if every repair gets made eventually, just like so many other unknowlegeable folks hoping to find a more affordable way to live. The RV manufacturers are truly taking advantage of uneducated new RVers, and selling shiny but very poorly built RVs for huge amounts of profit, and refusing to stand behind their products when things go wrong!! Buyers Beware!!!!
So glad we got our trailer 3 yrs. before the town of Paradise burned to the ground with many many people killed. THANKS PG&E!!! We purchased a 2006 Komfort trailer and it had 2 owners before us and was so clean. We absolutely love it, it is gorgeous and nothing has gone wrong with it. We saw the wheels coming off the wagon as the boom of RVing really hit and hearing of all the issues people were having. We paid 14K for ours and the prices sky rocketed. So sorry for all the issues people have had to deal with and I am so glad we dodged a bullet.
This is the most valuable video you’ve ever posted!
The Japanese RV industries are listening and actively working on entering the North American market. You will get a nice RV, which also builds like a tank. For those that have been screwing customers for years, be afraid, be very afraid.
Saw the Deedle on utube, they surpassed the other manufacturers imo in supplying energy for the rv. Although chinese i liked their innovation compared to the other europeans. However, I would take an European class c over any overpriced NA one. 🍻
Good, the so called American car companies put out junky cars and they have lost market share. I hope the Japs can make a decent camper.
The RV industry has billions. They will use their lobbying power to make sure that foreign manufactured RVs are not allowed for import. Then state and federal legislators will say that they don’t need “safety and admission standards.” You can count on it.
@@greg1474 naaa don't believe it.
@@SpykersB It’s really irrelevant if you don’t believe me. However, if you’d like to get the facts, do searches on why foreign made recreational vehicles cannot be imported into the United States of America. You’ll find out that the RV manufacturers lobby against it. Have a good one.
Those people need a good lawyer.
They won't get one since they have no legal leg to stand on. This video make it perfectly clear. Tarrytown's lawyers would have a field day in court. "Your honor, we offered free repairs under warranty, and they refuse to take it to us or even a local dealer." JUDGE: "Will the plaintiffs please explain who the expect it to get fixed then?" "well, your honor...uhhh...we htought we would get a CZcamsr to try to publicly shame the dealer..who did nothing wrong actually...but that backfired on us." Judge: "Yeah...I'm going to go ahead and dismiss this case. And you are lucky I am not making you pay for the defendant's legal expenses.
No, the driver of the truck does though.
@@FUGP72 someone is responsible for the damage, and therefore liable
👍🙏💝Thank you to you and Stacey for sharing this heartbreaking story. 😭
I’m not an attorney, but it sounds to me that the tow company is responsible for repairing or replacing the RV.
👍Regarding the Lippert videos - bravo I’m glad you still have a version available for people to view. You are helping people.
Liz- I agree with your comments on this. “ Not like buying a TV” and the rest about buying local, etc.
Unfortunately for Stacey this was an expensive lesson. I don’t know the relationship between the tow company and the dealer but as a retired heavy construction professional who leased site trailers, heavy equipment, etc., and who had loads and vehicles damaged in delivery, it ALWAYS fell at the feet of the transport company, not the dealer or manufacturer when an accident occurred ( and we had a driver hit a bridge too).
Once all that sales and loan paperwork is signed, you own it. I have dealt with good and bad dealers but it sounds like Tarrytown tried to work with them but obviously not to a level we would all like.
I give them credit for responding to you, as some won’t.
This is a sad situation, one where i think you fairly presented both sides.
Thank you
Hopefully a few thousand people see this and avoid TerryTown RV for treating customers like this. Avoid them like the plague!
No, this is clearly the tow operator’s fault, not the dealer.
How did the dealer cause the damage?
@@user-cc5wu3lh1n so you don’t think the Rv dealership bears any responsibility for an incompetent driver?
What a stupid statement...practically slanderous...This dealership did nothing wrong..
@@donclark5677 Not if it's not their driver. If it was contracted out then it's on the contracted company. Now, if it was THEIR driver, then yes. But I'm sure this was a contracted rv delivery company.
$153,000.00 that they paid for a unit that was damaged by the dealers own tow contact and this is how they treat their customers? This is what makes me think it is just not worth it ...dealers are always pushing the paperwork down your throat but when you need them this is how they respond??? All I can say is I'm sorry for the disappointment this couple is going through and I hope someone will do the right thing to ease their frustrations. Good Luck!
@@living2day617 Your 70 year old 'dump' will out last any RV built today.
If she bought the same trailer in a towable non-5th wheel travel trailer version it would have been less than half that cost...
Bad business ';
Greed ruins companies '' .
Why would the dealer be required to do anything? For that matter, why SHOULD they do anything? They only made arrangements with a transport company to tow the thing because the buyers either didn't want to or couldn't tow the thing home. Either way, once that thing is in someone else's hands, it's that someone else who is responsible for getting it safely to its destination.
Try this on...
You buy a brand new car from a new car dealership. Something happens and you have to have it towed back for repair. On the way back to the dealer, whatever securement method the driver used fails and the car leaves the truck violently, falls to the ground and gets damaged. Should the dealer be responsible for repairing the car just because that's where you bought it? Of course they shouldn't, and neither should the RV dealer. The trailer was in someone else's care, so that's who should be paying, and how much she paid for it doesn't have anything to do with it either. While we're at it... It isn't the dealer's "tow contact". It's someone in the area who happens to have the proper equipment and the willingness to move it from A to B. It's a specialized type of transport, one that most towing companies won't even touch and have zero interest in ever getting involved with, so there isn't exactly a huge pool to draw names from.
I'm still in awe that these people have the gall to even think that there's any reason whatsoever that the dealer should do something for them. Why should they? Why should they suck down the thousands of dollars, or even a portion of it to fix this thing? It wasn't damaged when it left their lot, the truck doesn't belong to them and the driver doesn't work there either. The last time they saw it, it was in perfect and brand new condition. You go after the guy that towed it, not the person who sold it. They didn't sell her a damaged trailer. The driver of the truck delivered a damaged trailer, damage that is 100% his own fault.
@@sped6954
Noo'; they are responsible tell signed off;' I disagree they should a had a pilot car'' period''
Delivery was a part of the deal. It was damaged in Delivery. The RV dealer signed the deal too. Dealer didn't follow through.
I shopped locally and nationally and thankfully my local dealer matched the best price I got nationally and blessed to be near a phenomenal dealer A&L RV in Richmond VA. I’ve had a few issues even with my Jayco 263 RBS, slide adjustment, new slide seal. They ordered the seal, one week to get the part, less than a week to repair it. I had a grounding issue with one usb charger, they fixed it. Jayco also has a 2 year warranty, most are one. They are interested in quality control and have sent me several surveys. They also called me about a fluke issue with my tanks not wanting to dump properly, but the rv dealer can’t replicate my issue. I’ll be testing that again today before the next camping trip. Yesterday I went to de-winterize it, turned the 12-volt refrigerator and couldn’t get it to power up. I need to check and see if my warranty on the refrigerator is covered from Jayco or the manufacturer. Either way, I bought an extended warranty that has mobil service, so we’ll see how it goes, lol
Liz, you’ve been an enormous help in shining a light on Terry Town RV. Thank you
I agree. We did not care for Terry Town RV Grand Rapids tactics...A lot of salesman/manager talk at us, wanting that deposit to hold it...lots of interest...don't miss out... That aside, it sure seems like the transport company should be responsible in making them whole.
Umm..you realize this video made it clear they Tarrytown was not wrong here, right?
@@FUGP72Terrytown hired the transport.
Any RV with 1 let alone 2 fireplaces screams " this is a piece of junk but we'll dazzle them with BS. There use to be 1 born every minute but when I look at the state of this country that number is much higher.
Thanks for watching, Robert.
I don't know how a fireplace indicates it is a piece of junk. My $4 million unit has a fireplace as well. Should I be concerned.
@@NoName-ml5yk yes you should be concerned if you've got that kind of money to spend on a flashy toy ain't got the sense god gave a chichen
Now it’s, at best the inverse.
@@juliagregory5696 I would say how a person chooses to spend their money is none of your or anyone else’s beeswax.
Sad story. When I bought our new trailer last summer I traveled six hours to buy it and pull it home myself. My story is a positive one and all went well. The dealer and camper are great. Biggest lesson learned here is either pull your camper yourself, or have an iron clad contract with the transport company.
Red flag "someone else is looking at this unit, You need to put a deposit on it." Most likely 3 months later and that same unit would have still been there.
Time pressure sales. Walk away, walk away, walk away. Then walk way.
Yep, reminds me of a couple recent videos I did about RV sales. NEVER let them see your excitement. Thanks for watching
What a nightmare.
I bought a 5th wheel from TerryTown a few years ago. It defiantly was not smooth and I already knew I would never buy from them again. This just reminds me to also warn everyone else not to.
This was well covered and very informative! Thank you.
Who hired the transport company? It sounds like whoever hired them could be legally responsible as well as the transport company.
exactly! Ultimately the insurace for the transport company will pay but the lawsuits should follow the contracts. Just remember to include diminished value and loss of use in the claim. That should help recover the full retail amount they paid.
Negligent entrustment is a potentially viable cause of action.
Terrytown RV? Are you kidding me? My mother taught me " Lie to me once, shame on you, Lie to me twice, shame on me."
Yes, it's definitely a sad situation. Thanks for watching.
What this couple should understand is that whether or not that RV hit a bridge, it would still leak, the sliders would jam, the levelers would break, the frame would bend and doors wouldn’t close. It doesn’t matter in the end.
1:45 EVERYTHING ON WHEEL you are thinking about ... ALWAYS has ... "A couple other people, seriously looking at it ..."
Very good video Liz. I was born and raised in Grand Rapids, MI. The owners of Terrytown were actually members at the same church we were members at. They were wonderful people. Now, having said that, that was 20 years ago and I'm not even sure they still own Terrytown. I agree with the folks who say it is the towing company's responsibility. My two thoughts are, #1, when I bought my RV that was over $100K, there was no way I was going to allow anyone but me to go pick it up and bring it home. I drove 7 hours to pick up my unit and spent the next three days bringing it home, safe and sound, in one piece. My 2nd thought is, when listening to this was that Terrytown could have made more of an effort to push the towing company to come to a reasonable solution.
Fantastic video! It's great to see these issues from all angles as you show them on this channel. My wife and I really appreciate how you obviously do your homework, research the facts, and bring us helpful, informative and entertaining videos every single week. Excellent work Liz! Your channel gets better and better.
Wow, thanks so much, Jay! I am so glad you're here!
I agree. This video was very well done!
We had a very similar incident happen to us. In Dec. 2023 we purchased a new Montana 3901 RK in CA. CA sales tax was 8.5%, we live in Minden NV sales tax is 7.1%. There was a substantial savings if we take possession of the trailer in NV. We purchased the trailer, "BUT" we had to pay a transport company to deliver the trailer to our town... we couldn't transport, we had to take possession in NV. The RV dealership knew of a person that transports, so the dealership arranged transport of the RV and we paid the transporter through the dealership.
Long story short.... the day of delivery, the transporter dropped the trailer off his truck while on the highway. There was minor damage to the RV, but we, the dealership and the transporter went back and forth as to who was going to fix the RV.... transporter took complete responsibility ( he didn't completely latch the arm/ lock into position on the 5th wheel hitch). Turned out the transporter was under insured & no commercial license to haul.... he ended up being a complete liar with NO integrity. Again, to keep the story short..... the dealership stepped up, we took the RV back to them, they fixed "everything" to our satisfaction. It was a bad thing that happened but fortunately it turned out good and we thank the RV dealership for stepping up to take care of everything.
One of the main reasons I quit RVing. The Travel Trailer I owned was a 2018 Keystone Outback 266RB. Had an auto-leveling system. Had this unit for over five years, and many of you know, bouncing around the country, stuff falls off or becomes loose. ALL RVs are built cheaply. I know this, but this unit gave us no major issues besides what I mentioned. My dealer had great service when I needed to use the service. It was normally the manufacturer you had issues with.
Hello Liz, keep your videos coming! I was a road service man for years repairing tubs, showers and counter tops. THERE IS NO business that is worse then the RV business when it comes to not being responsible. They boast quality but at every factory building RV's there is a line of RV's for final repair, yard repair, customer service repair and road repair. IF THEY HAD real quality, there would not be a need for all that repair.🤔
There is so so much wrong with this! It starts with them taking possession of a wrecked RV!
It started with pressuring them to put a down payment on a vehicle that wasn't available. Then, just got worse.
@@molahi5779
They didn’t have to pay the down payment or buy a different unit. They chose to do it so that wasn’t the starting point.
She does say: "I fell in love with it." That is the first problem!
"Tarrytown." I'll remember their name as we begin our search for an RV.
Still gonna buy even after all you have read. >>>>>> Nuts....
Good job on the videos!!
This is a disgrace. People need to boycott that dealership. They really suck in customer service
Car Dealership is not responsible when you wreck the car on the way home...this is no different..
@@djsi38t of course it is. If the dealership contracted the delivery then the dealership is responsible to the couple. The delivery copany is responsible to the dealership. Basic contract law. This video focused on RV ownership but now that the ownership has been determined, the shift is to who is reponsible for the damage. the couple can but does not have to go through their own insurance company. They can sue the delivery company if they themselves contracted them to deliver their RV or directly to the dealer who would have contracted the delivery company. This video needs a follow-up on the delvery contracts.
@@djsi38t But they didn't wreck it nor accept it nor physically ever take ownership. This is on the driver of the RV. I would've never accepted even after they fixed it.
@@djsi38t - That is not what happened. It was more like the car dealership's employee wrecking the car before you had a chance to take it home.
@@chiplangowski3298 No. it isn't. The transport driver was not an employee of Tarrytown.
I can't fathom a 5th wheel camper being built with a max height of 13'5". The standard height of most bridges is 13'6"
My class A is around 12'3"
Just my opinion.
As far as the damage the delivery contractor is 100 percent liable in my opinion. He has insurance to cover stuff like this so..... in reality the trailer is likely totalled will never be repaired to new. I would sue the delivery contractor for the full 155k. The next thing i would do is buy a used class a diesel pusher because the 5th wheels all have the same frame issue.
Again just my opinion
Yeah it seems odd that they were left out of the loop.
You need to check your facts. 13’5 is not the average height of bridges. 13’6 is the average height of tractor trailers in most states. Few states have a 14ft limit and Alaska has a 15 ft limit.
That bridge is that high, but the angle of approach is the problem. You come in from an angle of about 10° and with the length of an RV, even if both are the right height you’ll hit.
Liz we love you and pass your information to all our RV friends and post your info at all the 3:29 we visit.Thank you Thank you ,God bless and protect you.
I would lawyer up on this BS.
I really enjoy watching these video and the work that you do to make the public aware and how you help people. I don't own an RV and after hearing these stories I never will. There are too many conmen out there willing to do anything to grab your money.
Indeed. Thanks for being here, Rick, and for your support.
As a former transporter of bumper tows and motorhomes, I can verify that the manufacturer build and send out units that have obvious problems. I have found that many unit are a safety hazzard just to deliver. Go look up the frequency of breakdowns while being transported. That won't even include all the non-breakdown delivery problems
I am so thankful that I live in my car😊 I’ve always felt RVs are little more than an expensive Anchor around one’s neck
Thank you for your content. It’s always very informative.
Bait and switch tactics. Huge red flag as to what dealing with them would be like. Also check laws, selling of vehicles (and RV's) is illegal in some states on weekends. Check the credit card bill date, did they bill the down payment prior to 3/6/23? If so - contact your lawyer
We have been thru Hell with our Bighorn Heartland. Thank God we had bought another insurance policy from a different company they had tried to push off on us. We have turned in repairs in the thousands and they stood behind us. The so-called leather upholstery literally peeled off the backing. Lippert is crap. Strange they sell everything to Heartland.
After watching the Jayco video bragging about how they build a camper in 7 hours I would never go near a Jayco product.
Thank you Liz . In the market and so glad for your help 😊
Liz, keep ‘em coming! The RV industry is so very dirty!
I consider the quality issues to be fraud. The Department of Transportation should go after these folks.
Ask yourself why more people in the Elkhart area don’t own an RV. Social media will continue to expose the dirty little secrets of a corrupt industry. It’s going to be very ugly for a lot of people!
We purchased an RV and it was to be built. While waiting for it to be delivered the RV dealer wanted us to come in and do the paperwork so they could get it off of their books before the end of the month. Let's see this was in september. We asked if it was on the lot yet, and they said no. Told them to call us when it arrives. All along this process we were dealing with an RV rep from the company. It hadn't even started to be built at that time when the dealership wanted the money. In november the rep said it was on the dealers lot, but the dealer claimed wasnt. lol We went to the lot and found it. The rep gave us the vin number so that how we found it. Boy that dealership sure had egg on their face when we showed them it was there. Any way we were not about to sign papers and start paying for something they didn't have.
This lady was dealing with a band of thieves in all situations.
They should take the dealer to court and let the judge decide who is responsible for what. Many companies will put something in a contract that, by law, is not legally binding. I would argue also that the dealership is responsible, and their driver was negligent, for damaging their property while under their care. The dealership claiming they have no legal obligation for the damages is ludicrous. Let the judge or jury decide.
Attorney are very expensive and it can take a long time.
Always inspect. So many people go in blind. Never buy a motorhome or a fifth wheel. My 30 years of camping experience has never let me down
That comment you made about TV, bought a TV from Best-Buy, took it home set it up, it had a line through it, put it back in the box and back to Best-Buy, all of this within two hours, they said I must of damaged it and refused to replace of give me my money back... left the the store with NO TV or money... I will NEVER shop at Best-Buy again... called my bank, next day and told them the story... they had my money back in two hours... what a relief.... NEVER shop at BESTBUY..............
Wow, thank you for sharing this!
this is horrifying
I don't know Liz, don't own an RV, do not want and RV, somehow youtube recommended this, but Liz is doing a great public service, better than a lawyer, and now I have subbed and looked at some of her other videos. All get a thumbs up. What happened to this couple is outrageous!!! If I even thought of getting an RV, the only way I would consider it would be to sign nothing, and make a sale contingent on me renting the RV for one month (low rate) and then, only then agree to purchase. If they say "no," then NO DEAL!
Sorry Liz had to edit the other video due to the Lippert letter. What Liz shows is the truth, and lawyers always throw around "cease and desist" letters knowing that the big companies have big money to sue you and exhaust your budget even though the big companies know that they are cheaters!
To quote the 1950s song by Pete seeger, "where have all the flowers gone",
Oh, when will they ever learn, Oh, when will they... ever learn?
Hire a lawyer and sue them. Also, get the state attorney general involved. Put a complaint against the state license office. The lawyer is first step.
Tarrytown's lawyers would have a field day in court. "Your honor, we offered free repairs under warranty, and they refuse to take it to us or even a local dealer." JUDGE: "Will the plaintiffs please explain who the expect it to get fixed then?" "well, your honor...uhhh...we thought we would get a CZcamsr to try to publicly shame the dealer..who did nothing wrong actually...but that backfired on us." Judge: "Yeah...I'm going to go ahead and dismiss this case. And you are lucky I am not making you pay for the defendant's legal expenses.
It's almost as if you didn't actually WATCH the video where she makes it clear that Tarrytown was not at fault.
@@FUGP72 the real issue is that camper will ALWAYS be a money pit now. It really should be TOTALED!
Another great video. Unfortunate situation but you showed a balanced report and gave some great advice on how to protect ourselves when buying. While I do miss your travel videos, please don't stop the great work you are doing. I hope to see you on the road someday!!
Thanks so much for your support, Michael. I am definitely on a mission to get the RV industry to do right by their customers. Definitely different than what I was doing a year ago, but important work for sure. Thanks for watching and have a great weekend!
So, the bottom line is, it's a shady industry we should avoid at all cost.
First Mistake. If you pay or make a down payment on an thing with a Vin number and they do not have that one in lot, that is bait and switch. Call the bank and cancel the payment and report the transaction as fraud. The line that we have other looking at the same unit is a ploy to get you to jump and buy it.
The Dealership might (and I mean might) be legally right, but not morally right. If they want to stay in business they would replace the camper.
Terrytown... got it. Thank you for the valuable info.
From what Stacey has said, the dealer hired the transport company. The transport company and their insurance company are the ones who should be 100% liable here. The only way the rv dealer might have a problem is if they hired a transport company without the proper insurance that would cover damage due to driver negligence. I would also like to know if the transport driver was cited for various charges like striking the bridge, leaving the scene of an accident. Liz said that Progressive was the insurance company for the transport company, Stacey may need to hire her own adjuster at this point.
I am not how this works in the rv insurance world but did Stacey transfer coverage from her old unit to the new unit before it left the dealers lot?
Lesson learned - make sure any tow company uses an RV gps that will route them around height hazards
Regarding the damaged RV, I think this is a case of the dealership "hiding" behind the law. Technically speaking, they can wash their hands of it and did. Aside from the truck driver actually abiding by the height limit marked on the bridge (I'm sure he didn't want to be bothered turning around and finding another route), the best solution here would have been the insurance company declaring the RV a total loss, which is what they should have done. That was a very solid hit on the roof. At the very least, the entire roof should have been replaced.
That is why you use your personal insurance company and hire a lawyer if it is not going will. The fact that the new owner did not want to report it to their insurance company probably explains why it is such a mess.
@@bindingcurve This is true, never thought of it that way. Same as your new vehicle has your own insurance on it before it even leaves the lot. I worked 20 years in the car rental business, including for Avis/Budget, and often brand new fleets were transported by casual drivers two hours from the dealers to our location...and I'm talking over 500 brand new units a year. If something happened, and occasionally we'd lose a windshield, our company's insurance replaced them. Edit; I remember one year we had a total loss with the driver somehow going off the road into a ditch. Brand new Chrysler 300, all the bells and whistles. Fully covered by insurance, although it was heartbreaking to think of the waste.
I appreciate Liz not just taking the buyers word on everything. A couple of questions I have is if they consulted with an attorney? Maybe they did and I missed that. All of the times I consulted with an attorney the initial visit was free or very cheap. $50 or $100. I get that they had already signed the paperwork, but that doesn't mean other laws and precedents don't apply. I know and have heard of numerous people that had new cars damaged and none of them were forced to accept the vehicle even though they had already bought it. Next I also wonder who hired the driver and what an attorney would have said about that. I think an attorney coming on the show and talking in general about common issues like warranty problems, etc. would make a great show.
Thanks for this, such a great idea! Stay tuned.
Guarantee there is an arbitration clause.
@@Vicos Take it to the Supreme Court of the US they will over turn the arbitration.
RVs are not homes, normal consumer goods, or motor vehicles in most states. The chassis of a self powered motor home is usually excluded from lemon law due to GVW and/or the living area built on it. I believe the vans outfitted as rvs within the manufacturer's original walls are under protection in more ways. I worked at a new car dealer and we did service and warranty on the chassis and RV manufacturer would cover up/build over chassis components and GM warranty pay was for an openly accessible powertrain and we had terrible battles to get paid and car dealers only pay the mechanic if they get paid with few exceptions. I had one that rear wheels would not come off because rv body was too low and too close. I did not repair as rv manufacturer would not pay. This was 40+ years ago. Some manufacturers have been miserable scoundrels that long ago.
@jimmyaber5920 it's despicable that the dealer would make not getting paid the mechanic's problem. The work order contract was the dealers responsibility on every level.
I learned something here. Thanks for posting this.
If any salesperson tells you "others are interested, you need to put down a deposit", they are probably lying!
She should have sued the transport company.
This sucks. I think a lot of Stacie's problems would have been resolved if they simply walked away when the unit they wanted somehow did a disappearing act.
It was sold from under their nose and the sales person made it seem like it was till there. This situation with the wrecked RV only proved Terry Town RV are a questionable dealership that embraces shady practices like bait and switch. Yes, they are right the unit is legally hers, but she did not wreck it. They should have made themselves available instead of presenting road blocks and repaired the RV no question.
I question how you can repair a RV that rams into a concrete bridge. The expanding bodies are both complicated and flimsy. I doubt that there is more strength designed in than to barely hold up to normal use - road travel, wind resistance, and occupancy. The whole structure is likely deformed and should be totaled.
Liz, thank you for your hard work, this all needs to be brought to the forefront, this is ridiculous‼️
The responsible party is on the transport driver! There insurance is covering the unit while it’s in there care. “You brake it you bought it!”