Hello, I recently bought the same case and I'm also having a small problem. I'm not sure if this is normal but since day one I need to put a significant amount of force to actually close the case. It does close, but only after like I said a significant amount of force. Am I doing something wrong or does the case need a good amount of force to actually close?
It sounds like the start of a lock set issue. The case should operate smoothly all the time. If it is not locking properly, I think you should look into a warranty lock set replacement with your Givi dealer.
I purchased my topcase from an Italian distributor who shipped it to me in Canada. You can try reaching out to them. They were really good to work with. They might be able to help you out. They are "Omniaracing Special Parts" in Italy. Hopefully you can get your topcase fixed under warranty.
Tengo el mismo problema. ¿Para reclamar la garantía exigen un vídeo del mal funcionamiento? Me he cansado de hacer tantísima fuerza y he desmontado la parte superior del mecanismo y eliminado un muelle. Ahora cierra directamente sin ese freno "premium" desde el que si todo funcionara bien se cerraría con una leve presión. Gracias.
Only time will tell. I think the replacement parts should work out. I did notice a very slight difference in the replacement part that mounts in the topcase lid. I suspect the plastics used in the locking mechanism may have been the issue. Can't say for absolute sure on that last part. The new parts are working perfectly so far. Riding season is finished where I live so will see how it goes next Spring.
@@NarrowRoadRider Good to know. I forwarded my concerns to my retailer in Italy (limited Australian stockists quickly sold out) and attached a link to your video to illustrate my issue. I hope they take the hint and forward a new lock mechanism to me also. Thanks.
Visually they are the same except the piece that goes in the lid has a very small difference in the outside two prongs. I suspect it's the plastic formulation because I noticed I had the problem when the temperature dropped to 16 to 18 degrees Celsius.
Oui problème de fermeture Givi sous garantie ma envoyer une serrure complète mais pas le module haut C’est mieux mais ça n’est pas parfait La fermeture n’est pas parfaite
Perhaps let them know you are not satisfied with the solution and the case is still not closing to your liking. They might send out the top part to make it right.
Gracias a este video reclamé en garantía y también me han mandado los recambios para cambiar la cerradura. Muchas gracias!!
That sounds awesome. Glad to be able to help you by posting the video. Glad to know GIVI is taking care of their customers too.
thanks
Merci encore pour tes explications 🙏🙏🙏✌️
You're welcome.
Hello, I recently bought the same case and I'm also having a small problem. I'm not sure if this is normal but since day one I need to put a significant amount of force to actually close the case. It does close, but only after like I said a significant amount of force. Am I doing something wrong or does the case need a good amount of force to actually close?
It sounds like the start of a lock set issue. The case should operate smoothly all the time. If it is not locking properly, I think you should look into a warranty lock set replacement with your Givi dealer.
Bonjour, j’ai le même problème sur la fermeture.
Où avez-vous acheté le bloc serrure car en France ce n’est pas disponible.
Merci beaucoup
I purchased my topcase from an Italian distributor who shipped it to me in Canada. You can try reaching out to them. They were really good to work with. They might be able to help you out. They are "Omniaracing Special Parts" in Italy. Hopefully you can get your topcase fixed under warranty.
Tengo el mismo problema. ¿Para reclamar la garantía exigen un vídeo del mal funcionamiento? Me he cansado de hacer tantísima fuerza y he desmontado la parte superior del mecanismo y eliminado un muelle. Ahora cierra directamente sin ese freno "premium" desde el que si todo funcionara bien se cerraría con una leve presión. Gracias.
Yes. The seller wanted a video of the problem. Hopefully you can get the replacement parts to resolve the issue.
Hi, same problem here. Will the installation of a new lock system not just lead to the same issue rising again? How is it going so far?
Only time will tell. I think the replacement parts should work out. I did notice a very slight difference in the replacement part that mounts in the topcase lid. I suspect the plastics used in the locking mechanism may have been the issue. Can't say for absolute sure on that last part. The new parts are working perfectly so far. Riding season is finished where I live so will see how it goes next Spring.
@@NarrowRoadRider Good to know. I forwarded my concerns to my retailer in Italy (limited Australian stockists quickly sold out) and attached a link to your video to illustrate my issue. I hope they take the hint and forward a new lock mechanism to me also. Thanks.
I think Givi should be able to get your topcase taken care of under warranty. Hope it all works out.
Hi, I have the same problem, what's the difference between the 2 locks you have ? What do you think is the source of the problem ? Thanks
Visually they are the same except the piece that goes in the lid has a very small difference in the outside two prongs. I suspect it's the plastic formulation because I noticed I had the problem when the temperature dropped to 16 to 18 degrees Celsius.
Thanks for the info …. Just ordered mine today for a Honda Goldwing F6B…. Hoping I don’t have the same issue 🤗🤞
That sounds good. I hope you don't have this problem but if you do, you know what to do.
Oui problème de fermeture
Givi sous garantie ma envoyer une serrure complète mais pas le module haut
C’est mieux mais ça n’est pas parfait
La fermeture n’est pas parfaite
Perhaps let them know you are not satisfied with the solution and the case is still not closing to your liking. They might send out the top part to make it right.