The 969 Twice-a-Week Bus / Dial-A-Ride Service
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- čas přidán 12. 02. 2024
- There used to be many more 9-hundreds-something Mobilty Bus services running all over London, but now the last one is the 969 from Whitton to Roehampton, that runs on Tuesday's and Friday's only. I've been meaning to ride it for ages, but when TfL also kindly invited me to go behind the scenes at their Dial-a-Ride depot as well, it was time to make a video about the whole thing ...
The TfL Dial-A-Ride website is here : tfl.gov.uk/modes/dial-a-ride/
Roger's blog on the 969 is here: busandtrainuser.com/2019/04/0...
I imagine that the person going to Buckingham Palace by Dial-a-Ride was very deliberately making a point. And I love that.
What point?
@@eadweard.That the service can literally take you anywhere...
@@eadweard. That it's an important service they rely on, I'd say.
Yes I love that! They were probably offered a private hire car but made a point to do Dial-a-Ride so the pictures seen here would get out there
@@eadweard. Something like 'Anywhere YOU can go I can go too but I have to take a bus'.
By completely chance, I released this video on the 13th February 2024, on the same day that Wordle Game No. 969 happened, and that is just an outrageously brilliant coincidence!
What 😟😟😟
I love seeing things like this, services being run because they are the right thing to do, and everyone involved understands this and does it for that reason
Yeah, this is why deregulated busses in the UK doesn't work, and is a breach of human rights
@@fin720s Alot of mobility routes exist still with deregulated buses.
@@Mgameing123 yeah under council contracts which the counsils loose so much more money on than if they could run it them themselves end often and up having to stop services because of lack of funds. There is no point of denying that the small amount of casses where privatisation has benefits doesn't outweigh the negatives of it, which is the bus service should be run based on where people want to and need to go, not where they will make the most money. And any money from a transport network should be reinvensted into local public transport not funneld to foreign owned shareholders often including companies owned by foreigned state owned companies such as until recently deustche Bahn with arriva and nederlandse spoorwagen with abellio and of course keolis (owned by SNCF) with the dlr, metro link and govia Thameslink railway (although that's not busses but still)
Because the govt pays them too@@Mgameing123
4:06 "Can carry wheelchairs of *all* descriptions..." That's such a fantastic thing to achieve.
It actually is as most buses and trains can only accommodate chairs under 300kg so most power and a lot of specialist wheel chairs can't travel via bus and train
TfL has lots of issues, but its moments like this that show how exemplary it can be in its field.
That Dial-a-Ride is a blooming good accessible public transport service, especially with it running 365 days per year. Top job TfL!
Not great for the poor staff that have to work Christmas Day. As an ex bus driver I fully understand how bad bus drivers shifts are and having to work Christmas Day is too much
@@chrishenry-my8wpnot that I disagree but how is a single bus that runs once in a day any worse than literally any other TfL drive shift?
@@chrishenry-my8wp Several cultural populations don't celebrate Christmas; I'm fairly certain at least some people in those populations probably work for transit systems. Transit is (or should be) a 24-7-365 business; those who want holidays off should work in another industry. Love, someone whose careers have been in healthcare and hospitality and therefore has never had a holiday off.
@@ofallsadwords3207 The total shutdown of public transport on xmas day in the UK is a relatively new thing. Up until the 80s some buses and trains operated on 25th.
@@chrishenry-my8wp not working on Christmas Day is quite unique to the UK, I work in public transport, and either I work, or I use the train to get to where my family is gathered. I have known others, like nurses, who would ask to work on the holidays because they preferred not to meat their in-laws or something, and that includes people in my family :p
I am a manager at Dial-A-Ride. Was a driver for 6 years. Such an incredible service. Those are the great teams I get to work with every day.
Absolutely brilliant mini-documentary about the Dial-a-Ride service. I've always been curious to know more about this specific service, so thanks for the video! It's so nice that TFL invited you to walk around their depot :)
Hello Riku
The fact the 969 goes near my house :)
This is so fantastic. I loved the bit where James was talking about how trips to the pub and theatre are just as important for them to do because we want people to be able to participate in society!
It sounded like he was genuinley passionate about helping everyone participate in society. I bet he gets so much satisfaction from his job. The use of that service on Christmas day made me so happy.
The Christmas Day service being so well used truly made my heart happy.
I cheered when he said Coachbuilders in Rochdale. About time we had some good publicity, even if only in transport nerd circles. That'll be Mellor Buses, I should think.
Mellor, but I believe they were built in Scarborough at the Bluebird works - they used to build the Dial a Ride buses before Mellor took over - the model is their Tucana.
I have sure Sir Keir would much rather talk about buses than Mr Ali!
(Disabled American here) it’s so cool that they have bus(es) for those who can’t quite do the regular tube or other buses. Really quite thoughtful - I love that! To have regular public transportation AND specialized is so above and beyond.
And it takes them to FUN THINGS too, not just necessities and doctors appts! That’s really awesome, people never think about disabled people wanting to have FUN too. Oh to live in the UK 🥰
Tfl seems to usually do the right thing. Sad that it is doomed to deal with Tories addiction to austerity
This is phenomenal. Sadly, I need a rollator with arm rests right now. I have zero sense of balance and can barely stand up still and stay upright. I think my extra wide rollator could go up that back opening. I feel immobile and shut in here (US). This is brilliant and so encouraging that I need not be dependent and solitary.
It's amazing to see the dial-a-ride service in London, from an American perspective. The vehicles look futuristic, well maintained and i was amazed to see that they are actually purpose-built for people with mobility impairments. Its a wonderful contrast to most paratransit here, which feels like an afterthought despite being such an important service that so many people rely on
Had to spend 6 months in a wheelchair due to a back injury when at school, wheelchair users had to travel in the baggage van of a train, no access to anything, need a pee, take a bottle with one, which was often in winter as were freezing. The British Railways staff were fantastic carrying one in the chair up and down the station stairs or pushing one across the tracks.
Would it be goer in the USA as there is no fare charged to those that use this service. However, I feel there is plenty that profit from this service in so many ways but not monetarily. Brought a tear to my eyes watching.
Only somebody from London would give a video that title. Up here in the North, that's a typical schedule for a lot of standard routes
Here in America, that's a ridiculously high frequency. 1 per month is standard.
So sorry to hear that, where I'm from in Denmark the equivalent to this would be something that only runs 3-4 times in each direction per day on weekdays. But you guys in Northern England have it rough! And why do I have a feeling your issues come from bus privatization. Here in Denmark our buses are organised like how TFL and the BEE Network in Manchester are organised.
Yeah but London is a massive metropolitan area with a diameter or almost 30 miles and nearly 10 million people with many big population centres surrounding it... (so a bus that runs twice a week is highly unusual)
@@wta1518i think it exists on timetables and etc, but it always gets """"""""canceled"""""""" for no reason or it gets stuck in traffic, which is why its usually 10+ min late
I’m up north the least frequent bus around here is once an hour, 8-5, Monday to Saturday connecting 4 I think it is villages
As someone who works for a bus operator who also operates a dial-a-ride service (in Nottingham, worth checking out!) this is fascinating. Love to see how other operators do it and the differences there are
I assume that's what I keep seeing in Gotham and East Leake?
@@theimaginativelad3491 no that’s DRT. We do Easylink in the city boundary
I am fortunate enough to be a fully abled person. But the 969 and Dial-A-Ride are exactly the right things we should be doing for those less abled to be included properly in society, it is excellent to see how well used and widely available these are in London.
In America, New Jersey Transit also has one last 900 series bus route, the 986. A weekday only service with about a dozen trips a day.
This is such an impressive Dial-A-Ride service by TfL. And 1500 on Xmas day just shows how well people are using the service.
GM does a great job getting to speak to all the staff. The TfL manager seems ideal for the role.
True, he gives the right vibe.
It’s fun how this gets a dedicated video in London. Not far out in Berkshire there’s bus stop signs everywhere with no buses whatsoever. Also a 7min bus that runs once a day! Wooooooooo
Yeah I live in a town in Sussex. One road the council kept the upkeep of a bus stop for route that was discontinued years ago years later removed the bus stop the more years later now there's a Hail and ride. Another area had a bus shelter they Council kept the upkeep long after the route was discontinued because buses couldn't fit. Also there's one really long road with one bus stop in the middle drivers don't like it when you try and get on anywhere else I wish it would be Hail and ride.
Aldershot & District logo on them by any chance?
There’s bus stops all over the country when nothing serves them as the routes have been withdrawn. There’s one in Hackney.
@@RS-pb2se Was that for the 812?
@@nathanw9770 Not sure about the 812. I am thinking of the 30 when the route changed to use Wick Road instead of Kenton Road
Thank you so much for your ongoing attention to accessibility. Keep up the amazing work.
On the Danish equivalent of dial-a-ride for the impaired, the buses have lifts instead of ramps, because pushing a wheelchair up/down ramps can be dangerous for the driver and passenger, since a large adult in a wheelchair with various equipment and stuff can easily mean you'd end up having to push well over 120 kg. Dealing with that much weight up a ramp is tough and poses a health risk for the driver. With the lifts they can safely take on very heavy passengers, while keeping them on a level surface at all times. Some of our buses also carry stair climbers, so they can take disabled passengers up and down however many floors are required (when there's no elevator/lift available), without making them get out of the wheelchair
geoff marshall is slowly being consumed by london buses
Slowly but surely …. 😂
@@geofftech2please can you do Londons useless bus route the U10 it goes on a circular route from Uxbridge to Ruislip Heathfield rise and back again
@@geofftech2 your amazing at making bus and train videos
@@geofftech2 hi
…and it's glorious.
I'm a huge London transport nerd and I've always been curious about Dial-a-Ride - I've seen them around and never really knew what they were. This was a great mini documentary!
It has changed over the years from regional London to a London wide integrated, some "community transport" areas operate as sub contractors, providing depot space, rather than being in the main London Transport contractor bus garages.
6:48 - “We’ll give you a ring and let you know that you’re a member” - and at this very moment the phone rings. Perfect timing.
Think that was a cheeky Geoff edit from the next shot
Here in NYC we have Access-A-Ride run by the MTA… but for years it was known to users as “Access-A-Mess” because of late service, abruptly canceled service, and over poorly run service. The system has really been turned around since and it’s much more reliable and has a fleet of new accessible vehicles that look like the newer blue and gold busses/express coach busses the city introduced a few years back.
Not the only Christmas Day public transport! Merseytravel also provides free buses on Christmas Day across Merseyside, usually adapted commercial routes though there are some special ‘H’ prefixed routes, primarily for going to/from hospitals but they can of course be used by anyone for any stop on the route
Christmas Day buses also run in Hampshire, on the Isle of Wight and in Keighley. Where I live taxis slap a surchage on seasonal fares.
Please do more bus content like this, i love it so much
I'd prefer he stuck to trains.
Agree
Yes. Go to @AndMoreCentral otherwise known as Alex for your bus content needs.
In Australia, we have a train service that only runs twice a week. The OVERLAND train runs between Melbourne, Vic. (over 5 million people) to Adelaide, S.A. (1.3 million people). At one time we had seven services each way until it was privatised many years ago.
7 a week i guess?
7 a day would be like a decent route in europe with 2h schedule
A Geoff and Roger video. Perfect in every way. 👏👏👍😀
It's always good to see Roger.
I’d love to work on that bus route. Don’t start until 10, drive a nice quiet bus around for a bit, knock around at Asda on a 2 hour lunch break, drive home again. Sounds perfect to me.
I'm sure his shift is longer than that. The bus (and probably the driver) appears to have been operating on the 481 in the morning peak.
In a world of cut backs and Tory austerity, I'm so proud that a service like this still exists
Thanks Geoff for another excellent bus video! But one thing you demonstrate to non-London viewers is the huge gap between London bus services and those in the rest of the country. If 'leveling up' is to mean anything, then the London way of organizing bus services must be extended to the rest of Britain. This should be a central plank in Sir Keir Starmer's campaign at the next General Election.
I didn't know much about Dial-A-Ride but I can see it's a great asset to London!
What a great idea. We need this in Lincolnshire. I live in Skegness and we have a lot of people who are disabled and this would be a lifeline for some of the locals who cannot use the normal buses in the summer as they are cluttered up with tourists.
We do! Lincolnshire Callconnect was a lifesaver for me when I couldn't travel on public transport easily, so possibly worth looking into, if you hadn't already/wasn't already aware of it.
Another bus video! You're spoiling us now, keep it up!
In that case, you’re gonna really love my next video … 😊
@@geofftech2 Can't wait 😁😁
@@geofftech2 464Connect ?
What a wonderful thing Dial-a-Ride is!
The Dial A Ride service in West Yorkshire operates quite differently to this one. I looked into it for my mother who has severe mobility problems a few months ago but so far she hasn't used it. Basically it's not restricted to elderly or people with mobility problems, anyone can use it and pay a standard fare if their area is not served by regular service buses, but they will prioritise those in vulnerable groups if the bus fully booked. You do have to register and pre book your journey and it only operates until 5pm in the early evening. Still a valuable service for those unable to access regular service buses for whatever reason.
London did have Dial-A-Ride for all (experimental) with Ford Transits in the 1970s - Harlow was one town, and Hampstead was another (along with 3 other fixed route minibus services. As they became successful the vehicles were increased in size and became more conventional, followed by the requirement for all buses to be standard wheelchair accessible ( though as Dial A Ride shows there are more than just physical disabilities, more than the standard wheelchair and also the average 400m to a bus stop is too much for some folk ).
Yeah most regions that have this call it "community transport" and not everywhere has it & you have to pay so I was surprised to hear that it's free in London!
What an incredible service I had no idea existed. I hope everyone who works on it is as proud to do so as they should be
Loving the bus content geoff
Then you’re gonna love next week’s video … ! 😊
Mr Mead seems like the absolutely perfect person for that role. What an incredible job they all do.
seriously impressed bang on
Dial-a-ride is absolutely amazing, i see them all the time in our local area and i feel glad to see the service they provide for those who need it!
The long-awaited follow-up to "The Bus that couldn't Slow Down: The Bus That Only Runs Twice A Week" - 5 out of 5! H. Simpson.
Geoff Look at the R10 route to knockholt not many services on this route paul in orpington
This route is my local bus! Roehampton area for me! This route actually takes me to Richmond on Tuesdays and Fridays for church!
i go to roehampton uni and have always wondered about the 969!! i've never seen it running on the roads but i've read the info at the stops around here. i've been watching this channel since i was 14 so seeing a video literally at the asda i go to every week (with the uni bus in the background) is really surreal for me!!!
Okay, so you can go around London with the subway that has a station at every corner of any street, plus some ferries and a cable car, or if you are claustrofobic or have a disability you can go around London on the bus and if you are very old or are in a wheelchair with the need of assistance you can dial a bus and pay all with one card. Awesome! I hope they offer the Dial a Ride service or similar also outside of London to reach hard to reach places.
see Roger's blog page on some Dial A Ride (general public) services. We certainly had some for older persons in Leeds in the 2000s
I had no idea about Dial-a-Ride. It sounds absolutely wonderful, thanks for including it in your 969 video. Maybe there's scope to expand and spread awareness of it in the future?..
This is what makes London different - really love to see that - and thank you for covering, Geoff
Thank you to Mohamoud the driver as well, and all the people behind the scenes. Well I never knew such kindness existed.
The Highest Numbered Bus in the UK is as far as I know in my stomping ground of the West Midlands the 997 between Walsall and Birmingham Via Aldridge, Kingstanding, Pheasey and Perry Barr it is goes the long way compared to the 51 and X51, there is the 997E that goes to Pheasey only. That might be worth an explore as Birmingham has the longest bus route in the UK in the outer circle the 11A and 11C
So great to see Geoff highlighting what a valuable service Dial a Ride offers! It is fantastic, when it’s available. Here’s the thing. During COVID the service was scaled way back, and many DAR drivers took redundancy…. And not enough of them were replaced when the time came. I’d love to use DAR more often than I do but I don’t use it for regularly scheduled trips, I use it on an as-needed basis. I usually request a ride 24-48 hours ahead of time and I’d say I’m offered a ride maybe 50% of the time, because of no availability. Sometimes I’m offered a one way journey and I’ll have to get a taxi the other way, which of course gets expensive. The irony is that I’m retired TfL staff, and if I were able to use London Buses on my own I could travel for free!
What an excellent service and an excellent video. This bus content is brilliant and it's heartwarming to hear of this Dial-A-Ride service. 🚌
sounds like a great service the 969.
This episode melted me! I work in a disability agency, so can relate to the buses and their passengers. I was riveted by every second of this! Haha - I hope the driver got to drive right into Buckingham Palace to drop off their medal recipient, as well as hang out to wait for them. (Even better if they dropped them off with other passengers going elsewhere, then picked them back up with other passengers going elsewhere). 😃
What a brilliant service is Dial-a-Rise. Such an uplifting vlog. Thanks for sharing Geoff.
I remember riding the Mobility buses in wes and Northwest London. Used Converted Leyland Nationals. From Harrow and Cricklewood. Two person crew. Can remember all the routes but 987 was one
I remember those wheelchair ramp on the centre door black on orange blinds.
That is great. In Toronto we have Wheel Trans and does the same thing as Dial-a-ride and its a great service. But I suspect James Mead is NOT a Londoner
Ah, so glad to see The Big Boots.
Roger left his horse tethered to a nearby lamp post
An excellent mini-doc raising awareness of, I suspect, a little-known TfL service. Nice work!
Never realised there was a Dial-a-Ride in London
Great vid as always 😄
I also only realized it back in Christmas when they say it was the only one operating (+ santander cycles) during that day in a news somewhere.
I love this accessibility series…. Great work Geoff & TfL 😊
Over the age of 85....?!?! Geez, got to live to deserve it - thankfully they include mobility impairments.
Assuming it functions as intented, younger elderly can still use the service if they have limited mobility or vision. 85 is just when you dont need to explain yourself to get to use it
especially if you need it you also get access to it@@seaside_rambler
@@seaside_rambler Suppose I'm thinking too rural, rather than where this service is.
I’m so lucky I’m disabled! 😂
We need more appreciation for dial a ride services
In Godalming stagecoach operate 503 and 523 which stop in Sainsbury's. They are there for about an hour, the drivers sometimes do shopping while waiting.
In the old days of local owned buses and coaches in from the village , the driver would do shopping for those that couldnt get out , and drop it off to them when they got back
Funnily, school bus lines in the Netherlands start with a 6 as well.
Great video Geoff!
Wow, what a great service! Especially on Christmas Day, which I was genuinely impressed by.
In Venice today. Riding the Vaporetti. Would make an epic Geoff and Roger series.
Thanks for this vid Geoff, always great to see you.
The Dial-A-Ride is absolutely fantastic! I'm gonna keep an eye out for one when I'm in London in a fortnight!
Loving the bus content, keep it coming!
Undoubtedly one of your best videos in a while. Both subjects were equally interesting, the bus was great, and the dial-a-ride service is really something to be proud of. Truly the best city on earth.
Dial a ride buses are coach built by the company called Meeor Coachcraft of Rochdale. They supply accessible vehicles to local councils.
Mellor I think it is...
Great to see Roger again.
Ex bus driver … glad my old k3’s made a Geoff video! Fingers crossed the 969s don’t have to go 🤞also.
If I get time I must try the K3. the last of the red bus routes to get to Esher
Brilliant video Geoff, thanks for taking the time to film and report on this excellent service!
Amazing to see you out in Mortlake and giving the 969 the love it deserves
This service is invaluable!
A fantastic video, highlighting an incredible socially-neccessary service - well done, TfL.
Thank you for uploading this on my birthday Geoff! 😀
One of the cooliest video geoff has ever done. Well done sir 👏
Nice seeing some bus related videos Geoff. Enjoyed watching this one.
What an amazing service and run by such lovely people. Thanks for showcasing this, Geoff
Thank you for sharing the video Geoff that was very interesting. ❤
What a great video Geoff! Loved the behind the scenes and the interviews! Nice to see the people who actually make all of it possible! This truly touched my heart!
Love this video, love this service !
Thanks for living the buses Geoff!
Those little Dial-A-Ride vehicles are cute!
Thanks for making this video Geoff. I, like i imagine most viewers of your channel, was not aware of quite what an operation the Dial a ride service is and how important it is to those who rely on it. It really deserves more credit for what it does for those less able to use the rest of the public transport network.
I have seen loads of these in London and i always wanted to know about them. Geoff you have done it again ! Brilliant Mini Documentary Geoff , Loved it and i love Buses even more so now than tomorrow !
Dial a ride sounds fantastic. As a wheelchair user, I wish it was extended for people who don't reside in London to use. I have hospital appointments in London but I live in a neighbouring county. It's often difficult navigating the tube with my wheelchair, and it's also tricky using a standard bus. I wish I could use dial a ride from the train station to the hospital!
What an incredible service- from Brisbane, Australia, so well done, TfL!
Really enjoying the bus videos..where is Sir Roger today....oh yessssss he is here gettin...all is well with the world
That dial a ride service looks fantastic. We have something similar in our city here in Canada. They need to be the norm everywhere.
I’ve been waiting for a video on the 969 for ages! I’m local and caught this bus a few times for fun!
What a brilliant service.
Great video Geoff. Enjoying these more regular bus videos.
love to see you come to Manchester for a few route trips seeing how awful the service is compared to london
I'm not the biggest fan of TFL but was super impressed with the dial & ride service...
I loved this video - I had no idea about the DAR buses. Thank you for telling us. However, can we just please pause for a moment to appreciate Rogers amazing knee high boots?!