How to Handle and Reduce NO-SHOW reservation in Hotels like a PRO Hoteliers!
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- čas přidán 22. 07. 2024
- A No-Show reservation refers to a person or guest who does not show up to check in or someone
who show up several hours late after the supposed check-in time.
When facing a no-show reservation, hoteliers are unsure if they should keep the room available for the no-show guest, or if they should make the room available for other guests.
In this video, I will talk about how to handle and reduce hotel no-show reservations.
3 ways to Handle No-show reservations in Hotel
-Attempt to contact the guest
-Access the reason why
-Reschedule the reservation
5 possible ways to reduce No-Show Reservations in Hotel
-Collect deposit upon booking
-Impose a firm cancellation policy
-Send automated reminders
-Offer discounts and deals
-Work on guest data and insight
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Share with us if your hotel frequently faces a No-Show reservations? How do you handle it?