Woman awaits apology for hotel experience
Vložit
- čas přidán 10. 04. 2018
- UPDATES: www.fox13news.com/consumer/wom...
A Tampa woman and her sister are sharing video with FOX 13 of an encounter they say is unfair treatment at a Hampton Inn in Lake Park, Georgia, and wonder if it has anything to do with their race.
At the very least, Mary Williams says the clerk referring to them as "you people" is a major failure in customer service.
The guy who worked for Disney is a pro at customer service.
Max Prestige Customer Servant
He had good training throughout his career. I'm glad I met several people like that who taught me those kinds of lessons.
"The customer is always right."
No, unfortunately that is not the case. But we should try our best to understand the feelings behind the issue they're having, and work with them in the best way to find the solution that resolves their issue.
Yess he literally made me feel so calm 😂😂
it was that damn smile right after he asked how would you like us to fix this lol
That’s literally his job
She even called them THINGS..... bruh wtf
I heard that too! Smh
wow that freaking stupid. like fr tho
Miranda Bri lmao okay.
Miranda Bri bruh
Miranda Bri bruh
as an ex Hilton employee, ive had similar situations happen where they booked thru the Hilton app and on my end it showed up as cancelled. It literally takes two seconds to reinstate their reservation. there's no reason for her to have to pay. plus points or a free room for the inconvenience is almost mandatory. this could've been solved soooo simply..
I was thinking they are using employee rates and pissed off the franchise owner?
Agreed.
@JazzyJZ 59 Disgusting how people use the Race Card any time they don't get what they want..
It's bad in both sides, if you're not satisfied, complain or don't use their business.
Don't harass the woman if she doesn't want to talk.
The woman was kicked out, and you still want to harass and get her fired from the next job? You need some medication and lots of psychological help.
@@posttenebraslux7571 oh please she should have been fired. Race card? Are you crazy you need meds. This country is fucked
She never said anything about her race. This is a perfect example of a news channel embellishing and misconstruing an incident to make it sound racially motivated when in reality it wasn’t - as evidenced by the tens of thousands of morons on here. The real victim here is the woman behind the counter who lost her job because two actual racists couldn’t get their way and had to ruin someone’s life in the process.
“You people”
this woman is vile, wow
Anger management
@@Presto.Agitato hsha
lol so NO BLACK PERSON EVER HAS SAID " you people" see i find it funny when one race says those words it's fun but the other race NOOOOO NOOO NOOO HOW DARE YOU
@@resenddelete6820 girl shut up
@@resenddelete6820 while I understand what you’re saying you have to take the entire conversation in Contacts yes she said you people but she also said fools she also disparage them in other ways that were racially motivated enough I say all you people get out of here I’m not being racial but when I’m talking to two people and they happen to be of a particular race usually black you say you people and you say the other things that this woman said yes it has racial connotations. When I get that a lot of people have not had to experience being demeaned and debased but as a black person you recognize the racist. Every white person is not a racist and every racist is not a white person but this woman whether she’s a racist full-blown or not she exhibited racist tendencies on that day and it was vile and it was unacceptable and she deserved to be fired for it.
She's just a karen. And she's intimidated by those women 🤷🏽♀️(thnx for 2. 7k❤️)
@@tatiroslyn1586 what do yall mean
@@MCWalter126 it's just a joke like people who are named Karen are the 'can I speak to your manager' type of people
@@clatoripixi72 I'm still not understanding
Nah she’s level 100 she’s a Kathy
She’s a Sharon
I don’t trust people who say “The law...” when referring to police.
luvjudy THE LAW
I AM THE LAW
I don't trust people.
PeriodT 💁🏿♀️
I SAY, ``THE HEAT...`` OR PIGS!
I find it HILARIOUS that the daughter works for corporate
“If you have a complaint go to corporate”
“ i AM corporate, dumb bitch”
Whose daughter was involved 🤔
WRITE A MEMO .AND NO NOT CORP WHEN NOT AT YOUR DESK....
"You people" "shut up" "fool"??!! So disgusting. No customer service and abusive, racist and hideous. I know this is old; but I hope that reservation clerk woman got fired.
'You people' simply applies to 2 or more people. It's only racist if you have the victim mentality.
”Shut up” ”fools” ”i don’t want to talk to you” ”pathetic things” Im happy she got fired..
Absolutely unprofessional
Not only fired she has to be banned from any other jobs
Imagine how she talked to her fellow employees.
The lady that got fired got into porn...
@@nicaxiv14jd really???
This is what happens when you put Karens in customer service.
You should see what happens when they get a badge and a gun.
@@angelainejarrett1115 lmao
@@angelainejarrett1115 oh lord
@@angelainejarrett1115 we're dead. That's what.
Facts thooo
“you peoples” tells you everything you need to know about this woman and how she really feels.
I have to say that I have a property and there were some individuals squatting next door. One was white and one was black. They were stealing and selling items and the selling drugs. They were using my parking lot to conduct their “business”. I had told them I didn’t want their “customers” on my property. Once I was there and the black man was once again doing business with someone who was on my property. I told him, “Tell your people I don’t want them on my parking lot.” Later I realized he probably thought I meant black people and that I was racist. It had absolutely nothing to do with race. “your people” meant “your customers”. I would have used the same words had I been talking to the white man. Maybe a better choice of words would have been “the criminals you do business with.” But it had NOTHING to do with race. There were all races of people who were involved. Now I am probably going to get hated on for my comment. But the people who know me know I am not racist.
@@mrnt1257 the thing is you had the hindsight to think back and realize maybe what you said could have been taken the wrong way. I think there’s a huge difference between saying “that’s not what I meant and I’m not racist” and saying (as you have) “that’s not what I meant and I’m not racist but I do get why someone might think that based on that choice of words.”
@@mrnt1257 I think that most people understand the difference between saying "you people" and saying "your people." Just one letter makes all the difference!
I say you people when referring to a person of buisness instead of saying “y’all” doesn’t mean I’m racist
If you’re trying to insinuate that it’s racist to say that, you’re dumb and sensitive
This exact thing happened to my neighbor(who is Haitian/American) who was racially harrased by the manager of a hotel who ordered him to leave the motel and forced out by security even though he had a room there for 3 days and still had another full day left. He got himself a lawyer and sued the hotel chain for racial profiling and emotional distress for $790,880.00 and he won his case. I hope the best for these woman and a speedy recovery from the emotional distress this hotel staff must have imposed on them.
She didn't like that a black woman had more power then she did
jaylien parks not every situation has to do with race
jaylien parks this lady was just rude
She didn’t have more power. She didn’t get the room she ordered and she had to pay more money for a room with less stuff. If anything she was powerless in that day. PS I don’t think this had anything to do with the color of her skin. I think that lady just had horrible customer service skills and people skills.
loves wow didn't u hear her say y'all people and calling them names come on now don't be a fool
*than
I hate how she says “you people”
Kylie King I know right
You people always complain about that.
@@JohnSmith-dh3kx huh
Imo its kinda degrading
Steve Martin .......
Ok boomer
Denigrating someone in this situation just isn't right. Standing there and calling someone a fool to their face, when they clearly have a valid point, is narcissistic at best and discriminatory at worst. I can't believe there are really folks forced to face things like this in their daily lives. Ridiculous!
Best comment
That woman with the “you people” stuff. She needs to never be hired anywhere again - except maybe MTG’s office.
I'd work for Mallorie Taylor Greens office
Racist or not, she had no right to talk to those women like that.
And that’s facts
Dale Block ummm
Dale Block come again
Ka’Lea Scott what are you confused about I would be happy to explain it to you
Dale Block you sound racist 🤨
“iM aN EdUcatEd wOmAn” sure doesn’t seem like it, that lady is the real pathetic
Yeah.. An educated bigot!!!👎
That racist nasty lady. I hope she steps on a lego.
The Gucci Sista woah that’s a bit too far
Dank Sanchez lmao 😂
She's educated alright! At the Kringy Krappy Kollege -_-
I’ve worked front desk for hotels for a really long time and if one of the people under me spoke to someone like that I would be absolutely appalled. That’s not how you conduct yourself as someone who works in customer service.
If she treats costumers like this, I can't even imagine how she treats her employees 😦
I bet she’s not the first customer she’s treated like this. And she probably did treat her staff just as bad. Glad she got fired.
Imagine if the black lady was her undercover boss....that would of been priceless...FIRED!!
Stop making everything about race
Matthew555 why it’s the truth many people are racist and it’s sad
@@harrygrande9121 No, it's the myth of the post-racist society.
Matthew555 what you mean I’m interested
Harry Grande nothing to do with racism, I’m simply saying if her boss was under covered and seeing her behave in this manner to a guest which happens to be black and what if she was her under covered boss. If this guest was white and got the same treatment then we could of argued, that is just the behaviour of poor customer service. Don’t think u getting the full picture of what I’m saying so I won’t explain such!!!
This is the worst Hilton commercial I have ever seen in my entire life.
😂😂😂
and that's there MO hire disrespectful people who wish they had it going on but.... have nothing. I worked for Hampton Inn and from my experience you'd never get me to stay at any of their hotels free or not...I don't cater to foolishness...
it only took me 2 1/2 months to realize my standards were not feasible , nor going to be lowered for this 1 star hotel
Lol
Anthony DelGatti hah!🤣
Hahahhahahahhahaha goooodamnnnn that was funny
No one deserves to be treated poorly at any store or restaurant or hotel or airport
From calling the customers “things” to “fools” to “you people” it’s clear where this thing stands
This a rare type of karen cus she's the employee not the customer
yasmine april yes it is a level 10 Karen the rarest Karen
yasmine april how do you know her name is Karen?
@@dfadden62 Your behind or your Joking hopefully- God damn You live under a Rock
@@L3ouis under an asteroid*🙃
LOL
She lost her job and was flamed Nationally. She most certainly didn’t win
Exactly. Definitely not the most rational woman. Karen was rude and belittling, sense got roasted online, and fired. So how has she won?
Um, at the time the incident happened. That was quite a while ago.
Corporate never appologized. They just quietly covered up their indiscretion and are hoping that it goes away.
Can someone show me where any of the holy books talk abt "winning"? I'm a fairly competitive person, yet if I "win" an online debate, I just feel hollow. For all of the things that I've been through in my 45ish years on the planet, I doubt that I'll be thinking abt the times when I "won":
A parking spot
A Twitter 'war'
An argument with an acquaintance
Etc...
While I'm on my death bed.
The woman is talking about that day. I'm assuming she feels like the employee won THAT day because no one else stood up to tell her how inappropriate she was being and for allowing that kind of behavior to continue.
Wow, as someone who worked in hotels for years, this is 100% enough for an immediate termination. Yikes.
Lmao blatant racism. "I've never felt like this before." Someone who is honestly experiencing racism in America.
"because of my race" when did she ever point out your race? Spare me your race baiting garbage. That statement alone makes me think the other woman was correct. If the black woman was willing to lie about someone being a 'racist' just because she got called a fool what else is she lying about?
@@skinnie2838 Found the racist
@@skinnie2838 The only people who would be upset about what the victim is saying are racists and idiots.
@@skinnie2838 shut up
Edit: I cant believe y’all don’t think that cancelling someone’s reservation. And then saying “you people” isn’t kind of at least a LITTLE bit racist
@@skinnie2838 exactly. They always have to bring in race. The lady behind the desk should not act like that and she was wrong but I don’t like either of them because the other women are the type of idiots that think everything is race related when in reality it’s not.
The dark-skinned woman is almost 40?? Wow, looks like she's in her 20's.
I said the same thing, she doesn’t look like 40
She’s so pretty tbh
Nunayo Bisnez true
That's because black people age differently than other people. That's a fact.
Hurricane Gaming Nah that’s bullshit. I foreshadowed this comment before i opened the thread smh. Asians do. Not blacks
She is the worst customer service. I can't even believe how she was talking to them.
I Can Believe White People Talk To Black People Like This Everyday
Violet Duh Not all of us do though. I have so many black friends and I adore them. I treat them with nothing but respect and there might be some times they are more rude to me but I let it go over my head because they’re my friends.
@@quirkynugget9626 u probably treat them with respect cuz you see black people as regular citizens and humans 💀 unlike other white poeple...
dcy dreem That’s true but again a lot of us aren’t like that woman
@@quirkynugget9626 a majority of you aren't like most of you
As a front desk agent at a hotel, there’s NO excuse to act that way. Even if the guest is acting disrespectful towards you (obviously not the case for this but In others) you just gotta apologize and try to do better to make their(and future guests) experiences better and keep the hotel scores high to have more people come in. You being kind to a guest can change everything in both experience for them and for you
I worked in retail for ten years, and I found that de-escalation was ALWAYS the best path.
yes she called them “fools” many times. Who in customer service acts like this?
i hate that she calls them “you people”, that’s so disrespectful.
She said "You people" because there were two of them. If it was one person and she said "you people" then that would possibly be a racial comment.
@@NatTurnergrandsonChrisdorner I dont have a problem with the employee getting fired because to be honest she was unprofessional and probably violated the company's customer service policy. The problem is that the two black ladies called this a racist incident when their was no clear evidence of racism.
People need to understand that not every argument or confrontation between white people and black people is provoked by race.
Musa Mansa in the heat of a moment they may think it's racist but no need to get heated bro
Musa Mansa LoL fired! She got fired. I dare you to try that if you have a job which I’m pretty sure you don’t.
@@thatonebrandoftea who got heated??
Side note: the girl is 40 years oldddd?????????
Black dont crack is trueee
LEON VO boi stop lying she looks 45 😂
@@user-rr4wr9ww2z no she aintttt 💀💀
@@user-rr4wr9ww2z no she do not
Quite yeah she do
Looni Mooni she does though
Nobody said a thing about the other lady typing. She could've said something to her coworker. How can she continue typing when human beings are being mistreated. This is a wicked world we're living in. People only care about themselves.
She was her GM. Why should she have risked her job when there was nothing she could have done about it
Yeah I agree with the first reply, let's not go around blaming other employees for minding their business while that monster of a human is at a higher position
I love hearing a fool say “I’m not gonna argue with a fool”.
“I don’t have time to talk to you fools!”
“I don’t want to talk to y’all!”
*Ma’am, that’s your job...*
If you can’t or do not like your job then leave
Allison Hulsey STAND DOWN F O O L S. KNEEL BEFORE YOUR GOD
Right! What a Bitch
Lol I’m dead
😂ikr
My god, THE KAREN HAS EVOLVED SHE HAS BECOME THE MANAGER, JESUS CHRIST ITS OUT OF CONTROL
Fukkking *KAREN*
Dank Sanchez damn it KAREN
GAGAGAHSHHA
NOOOOOOOOOOO 😰😰😰
She became the very thing she seeked to destroy 🤯
"walk yourself over there and cawl, I'm not afraid of what you people think!"
Considering you got fired, you should have been.
WHAT WILL APOLOGY DO ? JUST SUE THEM FULLY.
Anyone else on a Karen marathon?
Me😌
all recommended videos on my youtube app says so
Me
@Melinda Santa Cruz ?
@@uhohhotdog9150 racist to Karens
I wonder how many times this woman has gotten away with talking to customers like that in the past.
True. A lot of people probably never spoke up or out about it.
Carla Williams
Ikr
@@rzum81 Oh, I'm sure they put in complaints, but Hilton probably didn't do anything until it went public.
Exactly.
If I were there, that entire desk with computers, files, paperwork, books would have been in her face! PERIOD
Refund for harassment
Wow she is so bold with her racism that she actually said you people right in their face...smh
Ok but that customer service guy’s voice is sooo soothing.
He has a level head.
My fiancee speaks similar, and I feel so safe near him.
Soothing
Because he is gay
Disney training
Oh my god for real. 😍😍😍 Want him to be my grandpa.
She threw a whole lotta "you peoples" in the mix..I'd say its pretty clear how this lady really feels
Just because you say you’re people doesn't mean your racist
She probably would have used you peoples even if they were white. We don’t know what happened before the recording started.
@@TheEverCuriousJen I agree
exactly
@@jakeusaf9401 in this situation, it absolutely means you’re racist.
These victims acted with such integrity!
That woman is rude as hell and should not be servicing customers. There's simple etiquette you should have, especially in the hotel industry even if your just a 3-star
That old woman was insane. Glad she was fired. She lost the war.
Austin Woods She doesn’t look “old” to me. Ageism is also discrimination.
Deborah Hoffman HAHAHAHAHHAHAHAHA SHES OLD!!!!!!!!
They moved her to Double Tree on Swingley Ridge Road in Chesterfield, MO....#636-532-5000
@@xxPantherBabe What's her name?
@@medi7887 her first name is rose
That woman is totally unprofessional and should be fired
LittleLulubee she was
LittleLulubee she was she was terminated
TsukiKageTora I think she meant it as confirmation. Like I think she *should* be fire. Like she agrees.
This is the same city where that black boy was found in a rolled up gym mat.
Courtney MacLaren how? When? What happened?
Whole story is not being told.
There are many times in the recent past when the term racism is applied improperly. But not here, this manager was full on racist, and extremely rude and condescending. I'm glad she was terminated. I hope by now (a few year's later, this just showed up in my CZcams) that Hilton has taken some action to make amends with these guests.
She is literally confused between the words hostility and hospitality.
😂😂😂 Yes!
How do I, a slav from Ukraine, know the difference and she doesn't xD
hostiltality
😂
Lmao 🤣
The desk clerk referred to the ladies as “you people” and she called them “fools” several times. Who in customer service acts like this?
Were they not People?
Karen did 🤣
@@kuljeetkaurmakkar What?
@@kuljeetkaurmakkar She did and she was also fired.
@@HamTheOriginal I mean desk clerk(Karen) did , and got fired.
“I’m an educated woman” she says. Please explain what u qualify as being an educated person?
Even if you cannot accommodate a customers needs you do not disrespect or disregard them in any way shape or form. You do as much as you can with in your ability and you apologize for not being able to do more and from there you move forward but her behavior in antagonizing and her dismissive demeanor and her immediate need to disrespect and verbally attack these people is horrible
“Almost 40 years old” - damn she’s looking great!
Ikr , She looks late 20s
Bryan Sakon That’s how you look
Bryan Sakon which person are you talking about?
Bryan Sakon You look 50
@@Cody-jg9fj who's putting words in your mouth? 🤦♀️ He was saying that OP meant black woman does not look her age and you came in saying she looks older...because you're talkin about a different woman than the rest of us.
As a person who works at a hotel, you'd be fired for acting like that.
as a person who lives on planet Earth with seven billion other human beings the way she acted is totally unacceptable
Yes indeed!!
Yeah, I worked at front desk at a hotel, and I definitely would have lost my job if I spoke to anyone like that.
same, even with the rudest customers you don't speak to them that way.
In any business you have to sympathise with the customer to make them feel like you’re on their side, otherwise it’s bad customer service, bad reviews & just not a good look for the company!! She should have sucked it up & kept it to herself silly Karen!!
Weird that Hilton didn’t take a stronger stance against how these ladies were treated. The fact that they had to have the news call in to verify the clerk even got fired is strange.
I work in a front desk. This woman would be so fired if I was her supervisor.
That “you people” statement will get you smacked by the right person . That “shut up” would’ve got her snatched up from behind that counter 😴
Char Char Binks not violent at all but your mouth will get you in trouble
Char Char Binks never been in one fight my entire life cause people know not to bother me but do you want to be first ?
Char Char Binks I’m glad you have enough common sense to know that black women are strong and don’t let nobody mess over them like most women . If somebody disrespected you , you would snap back too... scratch that , you’d call corporate 🤣 anyways I’m bored explaining myself to you so bye . Keep your opinion cause I said what I said .
Real quick and fast..
@Arby 99 Please. You’re a typewriter tough girl who wouldn’t do squat lol
She calls them uneducated but she sounds like her parents met on ancestry .com...
Ashley A / like in the slavery days.
Honestly
Ashley A both clauses of what you just stated have no correlation with each other. You can be educated but still get off on different fetishes including incest... you’re a dumbass. Maybe you need to go get a proper education. Moron lol.
Sizzle Wrap Hope you’re fired from your job next.
Careful you’ll enrage a lot of butthurt people LOL
I'm sure "their issues" run much deeper than whoever happens to be sitting at the front desk. I interviewed at one of those places a few years ago and their HR and customer service were atrocious. The HR manager was 19 and didn't even have a college degee, let alone a degree in HR Hospitality Management.
We never see the footage that kead to this employee being this mad. To be fair that needs to be seen before judging
"I don't want to talk to you"
But isn't that your job? To talk and listen to the customers? Weirdo.
I'm surprised that the costumers didn't flame her
@@dillonbrager8103 for what?? So they can get dragged an arrested for absolutely nothing? They played it well, calmly and professional as they should
lmao throwing a tantrum like a 2 year old with her arms crossed smh
I’m a white boy. But when I see other white people do this my faith in humanity drops.
blue txsla but it’s is wrong to put people down just because they have a different amount of melanin than you
evandarkfire But you shouldn’t make people feel bad for what they are either.
I know I don't like white people In my town they're all racist
Bill Colello How. I’m black and I’m not racist
iamerror56 Just because you have racist white people in your town that doesn’t mean all white people are racist.
Her accent and her use of the phrase " you people" says it all
*sTeP aWaY fRoM mY cOuNtEr* what a dumb way to exhibit dominance LMAO
" Your " counter ?! How presumptuous , arrogant, and unprofessional !
All your Stupid people hate alike...
I feel like this should be under cover boss on how to handle this kind of thing
Funniest thing I’ve seen all day, thanks.
Yeah, narcissistic, old white women (racists), get very aggressive when they are questioned. They escalate by being derogatory, being offensive, being unable to express their thoughts effectively. They drown in a cup full of water. Then they call you names and start attacking your character, your race, your gender, your age, your entire existence because they feel they are superior and right. White privilege, it's legit a thing.
“IM DONE TALKING TO YOU” ummm sis its literally your job to talk to her? Why are you the one escalating this situation??
Simple LOL she's a Karen and Karen's are ignorant and they feel like they're entitled to any and everything..
The customers are right and they are dignified and respectful towards the employee ....
Wow! Hotel Karen was the worst in customer service. She was acting like she was at home. So glad she got fired.
She was fired.
She didn't see professionalism, she saw black people and displayed racism.
She called them "ignorant things"..smh..
duane Matthews go away
Was she fired?
@Sam Sneed they would be ignorant had they played along with the pig skins talk
@Sam Sneed you bet piggy.
@Sam Sneedright back at you 😉
I hope this woman's whole town sees this and ridicules her
White people dont riducule their own people. It is not happening.
@@seeyouagain911 5000 likes it will
@@seeyouagain911 mabey you should step out of your little box for a while. Close minded fools like you only serve to enhance the hatred.
seeyouagain911 no- we do all the time. People who aren’t racist don’t care. If they did something wrong and completely out of line, they will be ridiculed for it no matter the race. If you think that “white people” don’t fight each other then you c l e a r l y live under a rock and are v e r y close minded
seeyouagain911 Then explain how white men like Perez Hilton and Andy Cohen could make an entire career out of making fun of other (mostly) white people- such as Miley Cyrus (Perez) and the Real Housewives.
The customer service consultant is so amazing. His voice is so soothing. I feel like with a voice like that he could de- escalate any situation. Love it. ❤️
He is! Love how he talks.
OM-Gosh Hilton should have addressed this IMMEDIATELY!!!
I'm a white man,and that was wrong,"You people", they deserve more than an apology.
Agreed this lady was wayyyy out of line
doesn't make it right for you to do it, I replied to you before, you know ur place.
@Bac si Gà bé lol...thats funny
@Bac si Gà bé what language u speak
U spek
Why wouldn’t they fire this woman ? She CLEARLY does not Deserve her job.
She was terminated shortly after this happened.
did u not watch the whole thing?? They did
Olivia Kwok O_O
They did that's why you watch the whole video
Hey guys, what all happened in this video? I didn't watch. I just came down to the comments section.
What an angry, Karen. Let’s hope she got fired. This kind of mean people need to go to counseling
WOW, that woman should never be hired anywhere.
She didn’t win.She is an angry,miserable person.
The oppressor is trapped in hate Mandela said
What motivated Mandela when he placed dem boms?
@@Akkad100 The police were beating people to death. I think black people were being moved our if areas communities. And forced to just give up house and relocate. Segregation. A white could go up to black and order them to do shoppjng. It was horrendous. He didn't bomb civilians I think maybe one died when blew up phone exchange. But it seemed justifiable. When he came out if jail. Mandela chose to not pick up gun to overthrow the regime. Many wanted to go that route. But he did not retaliate against the Afrikaans. Even the most racist of his jailers he found way to speak with them and find shared himanity . He was fair in his approach. That's how it came across.
She this black lady is what 5 years old ! She won , who won ? Who's keeping score!!
@Fergus Redpath narcoplexy
I'm a white dude and I'm confident I wouldn't have been spoken to like that in that situation. It's not just unprofessional, there are definite tones of conscious or subconscious racism.
@joe smoe Nope, you can hear how calm and collected the women were. Youre a fool to not believe them.
joe smoe yup. So many liars, it’s tough to not be wary when the video starts mid fight and one side, the one who wanted attention or profit, is all of a sudden very calm. Lady is a bitch, but maybe she was pushed to that point
I'm a white dude with no content on my channel...gtfo! Tired of seeing this shhh... in comments! troll account with troll likes ffs
To be honest I had a bad experience with Hampton I'm white, the way they treated me was shocking
Sarah Bergmann Its not racist, because black customer has drug money she can't expect to be treated royally. Drug money is from suffering of others.
Wow! In no way shape or form is it acceptable for the FDSR to speak to a guest that way and insulting them! Was she looking in mirror talking to herself!!! She neds to b banned from working in hospitality forever!
She should never work in customer service again.
I work at a hotel and this is absolutely unacceptable
Lemon referance:UNACCEPTABLE!!!
No Name Your a different person. And clearly a better one. I worked in retail and would never act like this.
As a person living on tourism island, I agree.
Craziness
This is wrong for any employees to do... I work at a store and this is NEVER allowed ...
Thank you for sharing I cancelled my reservation with them.
Jose Mora Good Job!!
well done
boycott this system
You moron you have wasted you’re time cancelling and they are all co workers having an argument. Get over it and stop acting liberal
FLYINGSCOPE She was in the role of a paying customer. It's @Jose Mora choice where she spends her money and if not spending it with a company that tolerates racism is acting liberal than that should be everyone's prerogative.
FLYINGSCOPE So anyone who disagrees with you has a low IQ. That's your view not everyone's view.
I work at a hotel front desk and that lady should not be working in the hotel industry.
she should be wearing a sign that says, "Customer is always wrong" "I want your money and do not care if you stay with us again". wow your fired
"I just don't wanna argue with a fool"
Um, Karen, who's the UNEMPLOYED fool now?
I don't understand why these people who work at the expensive hotel or stores behave like they own them? Like many times they can't afford a good room or merchandise themselves unless the staff discount🤷♀️
So someone who pays for a room should be treated well
Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen Karen
I'm so fn sick of hearing and reading this!!!!!
@@oceanview2965 Your right I have lady cousin named Karen and she is the sweetest lady I know.
@@oceanview2965 shut up Karen
@@pinkheart315 I used to work with one. Shed mock customers with disabilities in front of them, glad shes gone.
She is aging like wine. She looks maybe 27
JohnClaude Taylor facts I was like 40!?!?!? Black really don’t crack haha
She looks 40 u idiots. U must know busted people. I look gooooood i have no teeth drink smoke everyday long beard ling flowing hair. Im white i look goooooood. Mmmm
Stfu caveman
At most
No, she looks a little older....
Terrible customer service and that lady should be fired
If the lady really worked in corporate, she could have just given herself a refund, later, or she would have been given a special account for travel. The customer's story really is a joke. If that lady had any institutional power, Hilton would have written her, her attorney, or the news crew back. This whole thing is a desperate grab for cash.
I'm white and it's totally about race! She should be ashamed of herself.
Damian Hadko what?
No I said that white women should be ashamed of herself acting like that! People like that make us all look bad.
Damian Hadko ...Why are you attacking the white woman for sticking up for you? This is why racism continues, because when you let racism lead you to hate whites, you jump to conclusions in those who are trying to help you. Slow down, breathe and read thoroughly before you speak!
Jill Eberhardt .....He misunderstood you, but if he wasn't so full of hate, he might have been reading more thoroughly to see that you were on his side.
@@Batya-Grace thank you. I know I have been trying to teach my children not to be racist. My 5 year old even asks for black baby dolls. So I think I'm doing a good job. But people like him is just bitter.
That front desk clerk doesn’t belong in any customer service position! Put a broom or lawn mower in her hand and keep her far away from people!
You are correct. However, I didn't see any racism. If saying "you people" is now per se racist, wow.
Colonel Angus
I don’t think you understand. What does she mean by “you people”? Well, obviously her race, what else? So it is racist
No, she obviously meant "you people" who come in here without a reservation, complain as it its the hotel's fault, and then expect the hotel to bend over backward to serve you. I don't think you understand.
Colonel Angus
By using “you people”, if as you say is people who walk in without a reservation then I’m guessing it must’ve happen pretty often.
And if it happens pretty often, she should’ve know how to handle it better than how she was acting in the video
I don't know how often people walk in without a reservation. I don't know how often people walk in with no reservation and then get rude and demanding. In this case they got another room, but that new room still wasn't satisfactory. Should she have known how to handle it better based on past experience? I don't know. I hardly know any facts of this case because all we have is one side. I do know that there is no evidence that referring to them as "you people" means racism.
There’s definitely more to the story than what we’re shown
"I'm almost 40 years old"
Seriously?........damn. She looks GOOD
These two women are obviously well spoken and educated. The lady working at the Hotel came off like some kind of crazy hillbilly, YIKES😲
@James Hanninen After reading your post, who could ever think you are "low skilled low iq?" Lol, just stop!
James Hanninen this country was stollen and then built on the backs of slaves white, black and Asian. Duh.
TRAITOR TRUMP the Chinese built the railroads and yes Irish were indentured servants.
Fallon Jane but she’s white...... sooo..... racist against herself?
@James Hanninen what the heck is wrong with you
"you people" that says it all.
Rachel Garber and when she told them to shut up and called them fools
Rachel Garber she meant liberals like you. Not black people.
Rachel Garber shut up you twat, playing the race card
This is race related, the lady checking in and trying to get issues resolved in a polite, professional and calm way. I have said you people but it was not race related and I clarified, they were not black. Or I have said those people, meaning ugggh fowl people, toxic that you don't want around. However, I don't say that anymore, not to any race. Never have said that to a black person and she should know better, how ignorant of her. @@chrisl1209
?????
A month to reach out???? Seriously!?
I had the same reaction as the customer service expert. I was like, Wow!! 😳
Sis acts like she never seen a Black lady
She probably hasn't tbh.
Ikr
@Aaron Friedman you're headed for hellfire
Not always about race
Maaaaan if she gets rude with a Latina woman she would get smacked with the chancla or get cussed TF out 🤷💁🤣