Newegg's Shocking Incompetence
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- čas přidán 1. 05. 2024
- Newegg sold us a motherboard that they knew was damaged. It was even labeled as such and Newegg themselves had started to RMA it, but then they blamed us for the damage.
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Watch our interview with Newegg (face-to-face): • Confronting Newegg Fac...
Newegg responded (sort of): • Newegg Responded (Sort...
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TIMESTAMPS
00:00 - Newegg's Shady Practices
02:40 - How Newegg's Return Open Box Policies "Work"
05:55 - Newegg: So Bad They Earned An Unboxing
07:29 - Magnell Associates & Gigabyte RMA
12:10 - Examining the Damage
13:08 - Just Don't Buy Open Box (If You Can Avoid It)
15:59 - Continuing the Tear-Down
17:08 - Conclusion
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Watch our interview with Newegg (face-to-face): czcams.com/video/d1R4wbuXFII/video.html
If you missed the beginning of this story, you can find it here: czcams.com/video/2fnXsmXzphI/video.html
Newegg responded (sort of): czcams.com/video/-wECJJveifw/video.html
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funny I never got my photos of my 'bent pins' either...twice even, I asked twice for photos...I'd have to bet that you got back a different motherboard than the one you had. (oh yea I had to ask for my refund in 3 separate calls now and still haven't gotten it)
Didn't you send it back and they still denied your request or did they deny it immediately after receiving it? Newegg has some explaining to do to everyone following this story.
would be great to see a 3rd video of you getting this fixed, or fixing it yourself, and building a computer with it.
WOW, this is insane.... Jesus Newegg, I have bought way too much from Newegg over the years... Say what you want about Amazon, but their customer service is significantly better...
New Egg re-selling the motherboard after getting it back from Gigabyte very likely was just incompetence. However, refusing to refund you when the ticket was still attached to the board with all of the relevant information on it very much could be considered malicious. F New Egg. I will never shop with them again if I can help it.
"Newegg has been calling me." Probably because not only did they scam you, they returned the motherboard that contained proof they knowingly sold a broken product.
Yes, I was surprised about the sticker.
Now GN had even more evidence.
This makes Newegg look really bad.
Yeah with that you can definitely sue them 😂
@Lycanthrope this is exactly what happened and it's hysterical.
It's now time to find out how many people bought that very same board.
@@Drahko12 honestly that's what i would do
So let me get this straight; they denied the RMA claim for "bent pins", even though there is a sticker on the board, from their own RMA to Gigabyte, stating that is has bent pins? I'm a 17-year Newegg customer, and I'll be shopping elsewhere from now on.
Don't forget to write them an e-mail and tell them so... I'm sure HQ is having a blast right now, so why not give them a cup of gasoline for their enjoyable dumpster fire? :P
I'm surprised you lasted that long without any issues. I started off being a customer with them back in 2005, after two bad laptop purchases (2011 and 2014) and how badly they handled both situations, i haven't bought anything from them again.
Yea, Steve's "best case" theory falls apart when you think about that. They'd have to be staffed by literal monkeys for that incompetence theory to hold water.
@@Michael-zf1ko It's worse than that, though. Even if it was a mistake sending a damaged product to a customer, when they got it back from GN was when it went into malicious territory. They said he damaged the pins even though there was a huge sticker on the product dated before his original order from the manufacturer stating it was damaged. Either the employees refused to inspect the product, or it's Newegg policy to reject a certain amount of returns.
I have an order with Newegg dating back to 2001 where I built a whole new PC
I wanted to support them vs amazon so I continued to shop there.
I will not be shopping with Newegg any longer.
So they left an RMA sticker on it that detailed exactly the problem they rejected your claim for, and still tried to blame you for it? That's insane.
Thats Newegg for you
@@wasimlhr They should have never sold it. It is not like it was cosmetic damage, this was bent CPU socket pins. If I tried to install a CPU on such a motherboard, I would expect nothing but problems and frustration. That is assuming that the thing even POSTs. I just could not trust it to be reliable enough if it ever had a damaged CPU socket, there is no way!!
@@charleshines1553 not necessarily alot of cpu pins have multiple pins doing the same job it probably still works if you chopped them off
@@JackedBiker unlikely way too many bent pins in the centar of the socket .
@@C3l3bi1 they have those pins spread out for this exact problem
I LOVE that you didn't answer their calls and forced them to use official inquiry channels! The frustration and sweat that must have been building as they kept hitting a wall is EXACTLY what consumers have felt for years when trying to access their support. Bravo
It's a bit rude, I answered right away and Newegg fixxed my issues
@@everythingponywho cares? If you don’t want to put the effort in when a customer needs, and only make the attempt after you call them out, they deserve to figure it out themselves.
I love how Steve consistently calls it "Thermal Pate", honoring the spelling in NewEgg's email.
Thanks Steve!
I certainly didn't think Newegg would use heads to improve cooling! **shot**
A higher count of "pate" is better, but more consistent "pate" is best 😉
It just shows how much they care about the details!
It's the NewEgg™ way.
That's not incompetence, that is 1000000% scam. Newegg knew this was a damaged board, sold you that board and then tried to blame you for the damage. That is literally criminal.
So criminal it's Chinese. Their quality took a cliff years ago, and the customer support fell apart to scammer tier. Too bad they are not held accountable by FTC.
Not sure why they would leave the RMA label (with sensitive info on it) that literally states that it's damaged, if it's intended to be a scam, though. Sounds more likely they just got in back and sent it to the customer without checking it.
And that doesn't excuse their behaviour whatsoever, since that's only the *start* of the issues outlined by Steve in these videos.
@@exscape The "scam" part is that a large company like Newegg absolutely tracks their own inventory - if they sent something in for an RMA, and it got sent back as damaged, it will have existed on their system as a damaged item. They didn't even need to open the box to verify that - they knew when Gigabyte told them. So since they were told explicitly that this is a damaged item, and still sold it as functional = scam.
I kinda want to see this at court, would be an easy win.
@@gambiting Exactly. I could understand basically everything up to them getting it back from GN as various levels of incompetence. Yeah, sure, some underpaid factory worker might've accidentally put a defective board back on the shelf. BUT, when Steve called them about it, this is a product with a serial number that can been tracked. They knew they originally ordered it, sold it to someone, got it back, sent it to Gigabyte, and got it back again. Any number of people that he talked to during his calls before this could have looked into this product's history or escalated it to to someone who could. Any amount of investigation whatsoever would show that this motherboard was currently in the same state it was when they sent it to Gigiabyte. Which was perfectly in line with what the customer (Steve) was telling them. Yet they chose not to.
I can try to understand that sometimes things happen due to incompetence, or just plain old bad luck. I can understand being suspicious of a customer claiming that something wasn't their fault. But refusing to put even the smallest effort into investigating an incident moves this from incompetence to malice. They are totally fine with simply taking advantage of the situation to keep the customer's money. And all for what? A few hundred dollars to lose a customer worth 10s of thousands? It's insane. F_ck Newegg. I've bought from them before, but I won't again.
I ordered a pc from Newegg and never got it.
When I told them . Their claims department denied my claim … the package was never delivered and ups even admitted fault .
Thanks for reminding me to do something about it . yea they lost my business for life. The way the handled the entire thing was insanity . I felt like I was living In a twilight zone . I understand they are not as rich as their competition but wow to just rip your customer off for close to 2k … insane. After some digging I started finding a ton of peoples returns being denied .
Shame Newegg shame .
See, if I had done that, I would have called Newegg and complained. If UPS admitted the delivery was never made, and Newegg refused to solve the problem, I would have just made a chargeback against the purchase and called it "denial of service" or something like that.
If UPS admitted fault, go after them.
@@ReadTheShrill I had an issue with Newegg where they created the shipping label, said it was shipped, but UPS never recorded a pick-up. So it was sitting in the Newegg warehouse (or in an employee's house) while I awaited the product's arrival. Newegg took 2 days after I called looking for the product and then admitted they never shipped it and sent me another case.
So I dunno. Newegg may have it recorded as shipped, and UPS may claim fault, but do we know if the product was scanned into UPS's system, or was it a situation like I had...
@@Dakarn yeah agreed, Ive done chargebacks for non delivered items even if they technically are "shipped" all I had to do was call the package handler and verify that they never received the item.
@@ReadTheShrill Yeah but the problem with that it's that it's the sender of the item that is responsible in opening a case/claim with the shipper, not the receiver. So it's still 100% NewEgg's responsibility to help out the customer here. UPS won't do shit you know they definitely aren't the ones who are going to give you our money back. What NewEgg should do is refund, then do their own case with UPS and if they win great NewEgg gets their money but if they don't it sucks then NewEgg would bring UPS to court or some shit. At the end of the day, the important thing is that the customer should be dealt and their issue resolved.
This video has literally destroyed Newegg. Wow. It wasn’t Steve’s fault that they treat their customers like this. When you do stupid shit, win stupid prizes. And Newegg certainly got one hell of a surprise.
Over 99% of people would just be out the $500 with no recourse. This is called justice.
Chargeback. I've never had one fail or even close to it, but also I've done like 4 in my life compared to tens of thousands of transactions. And start by telling them you will, usually that gets the wheels moving, as they have to pay large fees on top of the refund and at the end of the day, visa and mastercard are big daddy to us all. If a company has too many chargebacks, they cut them off, and then it's basically GG. A massive game churning millions with a parent company worth hundreds of millions I used to play basically killed their game because they were trying to fix charge back issues, after visa and mastercard told them they need to do something fast or they're cut off. They lost half their playerbase and didn't backtrack. And ofc PH destroyed their website over it.
@@Rspsand07
I don't know if it's the same as chargeback, but any time something looks suspicious, I get a fraud case or dispute opened up with the bank. It's not something I do often and I try to communicate with the seller first, but if things look sketchy, I get it started. Often times, it's just an amateur who can't really handle the business they started and they're slow to ship or whatnot, or they didn't pack it well and it got damaged. Out of hundreds of transactions over the years, only 1 was a scam, and eBay handled that so that the bank didn't have to.
FUCK Newegg.
Newegg received this board WITH their RMA sticker on it and STILL claimed that the customer broke it. There's no explanation that isn't malicious for that one.
There is still the possibility someone on the other end of the line is incompetent, looking at the board and seeing the sticker saying "customer damaged pins" and literally re-reading without probing further for answers.
Could be tied up to a miscommunication since the party claiming they never opened it are just as confused at the accusation.
Reality is you're likely right though. Just saying there is slim possibility this could be tied up to negligence and a worker who couldn't be bothered to look into it
This and I replied in length to it in my post before... If a company gets an RMA'd product back from a manufacturer and then resell it to customers just to blame them for the damage that is by lay fraud and they should be in prison for it and the company shut down or better have someone to oversee the future conduct of that company for a while (after CEO and the people responsible going to prison hopefully) , because I would bet 99% of employees were "just following orders" ,......to spark a shitstorm, as a german person saying that
@@stevote2515 Calm down. It's $500. It would be a misdemeanor.
If it were actually taken to court the employee would, besides being fired(probably), at most, be fined.
@@moderusprime Yeah, sure it's "just" 500$.
What if it is a wide spread issue and it isn't just 500$? (and we are already pretty sure it is, based on how many people have reported this)
What we don't know for certain is whether it's malicious or straight up incompetence.
If it is done on purpose and on such a scale then it is fraud and people who are responsible for it should be held accountable.
EDIT: formatting
@@moderusprime "Calm down. It's $500. It would be a misdemeanor.
If it were actually taken to court the employee would, besides being fired(probably), at most, be fined."
if they only did it to ONE person, sure... But that's not the case, they've done this with thousands... So the dollars rack up way, WAY BEYOND 500 dollars, my man. It's fraud. :P
I don't feel bad that Newegg is facing this sort of publicity, they have been deserving of it for years. I miss the days when Newegg was a good retailer.
I have honestly bought more from Tigerdirect than Newegg because the decline was soooo damn fast. Maybe two years and I refused to buy from them anymore.
I am so thankful I have a Micro Center just a few miles down the road...
@@lpeabody mine is 25 miles away but jeez for anything fragile or serious I'd go to micro center in a heartbeat over newegg.
I mean, why would you
@keep rollin. LMAO EMBED FAIL
i ordered a "brand new" motherboard "never used" but it came in the mail in a brown box with inspection sheets saying everything was good, no stand-offs and the so called "brand new" motherboard didnt have a box. I opened it and the io shield was bent like it was dropped and i couldnt use 3 of the 4 usb ports so i had to hammer it back so it would even fit in the case. The inspection sheet said it was also updated to the latest bios and it was behind by over a year. I reached out to customer service and its been over a month now with 3 attempts and they still never responded. F Newegg, I rather order from ebay now.
So they basically stole from you. Either it was never a new board or they damaged the new board and said best of luck!
1+ year later, I find this video while piecing together a new PC build. I have no emptied my newegg cart and am looking for another retailer.
I used to buy the majority of build parts from Newegg. I now use Amazon for builds. Prime = no shipping fees, easy product returns, quick to refund money (on last two returns, received funds back on the same day I dropped the items off at UPS).
Fair winds and following seas to all.
The Gigabyte RMA was quite the bombshell on this story. The fact that they had the board back in July! Months before you bought it is disgusting.
exactly
that really is fucking LUDICROUS like holy shit
Newegg is going to have a hard time climbing out of this hole. Either they had an incompetent employee or procedure that led to broken parts being put back on the shelf or they intentionally put borked parts back on the shelf for resell. Either one makes them a company to stay away from until such time as they are proven to have fixed the problem.
Newegg could have called gigabyte and got info. Amazing laziness at newegg
@@nanoflower1 and customer service reps too!
Regardless of being "open box" they decided this was acceptable to send to a customer. But not acceptable for a customer to return. That's ridiculous.
The whole time, I've been wondering why they don't have the same staff confirming returns, as they have confirming boxes ready to go out- Don't tell them which components are which, just to either pass as working, or fail as defective, and explain the defect. Sounds like a good way to remove bias, and avoid having two departments for confirming components in the RMA/refurb pipeline.
No, it's outrageous.
Because it's intentional scam to make them more money
That's the thing that cannot be stated enough. They KNEW it was damaged beyond repair because they had already sent it to gigabyte for repair, and refused to pay for the repair. they KNEW they were selling a defective product.
@@seanbrockest3888 Yeah, the RMA team that refused the return was STARING at the sticker with the RMA information from Gigabyte. They were certainly capable of checking the status of that RMA.
This really breaks my heart. In the 2000s and early 2010s newegg was a gem of a shop. Great return policy, quick shipping, great product selection, everything. Now they've fallen off a cliff.
Newegg's take away from this: Remove RMA sticker to remove evidence, still sell the damaged product as before.
GN viewers take away from this: Start competing youtube channel to be able to rma motherboards. (protip, if you need millions of viewers for a tech channel, review toy firetrucks, it saves you years of growing your channel)
You know this issue exists in the first place because those in charge are detached from day to day operations! Hope the whole company burns.... They have screwed over too many of us.
@J Hemphill We fixed the glitch.
I don't think this story should end here. This feels like the start of a class action lawsuit.
In 2021, I bought a GPU from Newegg which was never delivered. The UPS tracking showed the package was “delivered”, but it never came. I brought it to their attention within hours, but when asked about the refund, I was told to file a police complaint first. So I complied but then they refused to issue the refund saying it was my fault since it was stolen after delivery. All this while UPS also conducted an internal investigation and deduced that the shipment was in fact lost. The UPS website was also updated to reflect that insurance claim has been reimbursed to the shipper (Newegg). And yet, they never paid me back. I am a student and didn’t use a credit card, so couldn’t file a dispute. It was equivalent to a month’s rent and it swayed me away from gaming. But I’m never going to let this go. I’ve preserved every single document hoping it’ll be valuable someday.
@@doosra1000 same shit happened to me twice from them.. and once where they neglected to put everything in the box I did get.. as in missing items.. expensive items.
@@doosra1000 this happened to me with a motherboard, said it was delivered and it was no where to be seen, I know the person who delivered to my house and she said she never had it. I called Newegg and they actually gave me a refund no questions asked
@@doosra1000 make a Better Business bureau complaint (though I can see the newegg issue becoming a class action). Moreover call Newegg tell them that you see the return for insurance from ups, and that you're going to do such. Companies definitely dislike their complaints on BBB, in order to not seem like a scam they tend to reply to BBB complaints pretty quickly. But at this point Newegg is doing a very good job at showing themselves a scam in the public perception.
Imagine how many customers out there get scammed by them? Thankfully there is someone like you out there who can be a voice for everyone.
I got scammed today they said there was a blown capacitor and it’s my fault
Thank you for this. Big companies messing with small people makes my blood boil.
Newegg said, “Why pay to repair it when we can get $500 from someone and do nothing?”
Exactly! Fortunately they tried to scam the wrong customer this time.
"The toes you step on today may be connected to the ass you'll have to kiss tomorrow"
-- Unknown (obviously wise) Author.
This is so sad. I remember the newegg I grew up with that was at the top of everyone's vendor list. Their sorting/browsing system for products back in 2004 was by far the best you'd ever find, extremely innovative. This is sad.
there is hope for us when there are people like you and steve with influence shedding light to scummy practices
Cover this and shed light on these scummy businesses!
They were so legit. It felt like a haven, if you needed something NewEgg would have it, for a good price, and with good customer service. I remember being shown it by a friend in 2006 and being blown away.
Company culture is a real thing, what makes a company great isn’t guaranteed to stick around. It just takes a new CEO, new ownership, or a few new presidents to bring the entire train off the rails. So long as those new parties get good, cheap profit for a few years, the shitty business pattern is solidified.
Chinese investors bought majority stake back in 2016, that's pretty much when things started taking a dive right into the toilet.
The Newegg I grew up Louis with was Egghead Software. 😂
I vehemently avoided anything that wasn't new because of this... Until motherboard manufacturers raised prices by 50% or more. But when I decided to upgrade to 13th Gen, Amazon had a 'Used - Good' Z790 Hero for less than I paid for my X570 board. I expected it to show up without the original box, the m.2 AIC to be missing and damage to the heatsinks or something. It was not only 100% complete, but all of the peels were still in place, it showed no signs of ever being installed, all of the accessories were still sealed, and the only defect I could find was a dent to the front of the box. All in all, not bad for saving $300 over new. And I trusted it waaaaay more because I knew Amazon wouldn't fuss about the refund if there was an issue with it
Thank you for these videos! I found them in time to cancel a $4200 order with Newegg. Way too much risk.
I love that Newegg got the motherboard back WITH THAT STICKER ON IT and still blamed Steve for bending the pins.
You are assuming they actually reopened it when Steve sent it back. The motherboard was most likely already in their system as having bent pins...no need to open it if you already know that it was broke and was just waiting for a innocent customer to buy it so they could deny the RMA and keep the money. Steve was nice by not saying it...but this was definitely done with malice to screw over someone.
@@ericcalkins908 isn't it great that it happened to Steve though, because now we all know not to shop there. Karma is a bitch.
Imagine receiving it the first time like that LOL!
@@ericcalkins908 YES THANK YOU! I've been commenting that several times. so many people giving the benefit of the doubt like databases aren't a thing...
The fact that Newegg refused to pay Gigabyte just $100 to fix a board they're selling for $600 tells me that they fully intended to sell it open box and make it someone else's problem
They might have thought one of their employees could un-bend the pins or something to make it usable.
Or, they just considered it a lost cause and were going to make it E-waste.
If the board cost them 550, then you have the employment, building, and storage cost, only to find out that product is going to cost another 100 meaning they spent 650( hypoticially) for that board.
They are clearly not in the right but please don't make up offenses.
If it’s $600 that $100 fee is 16% of the price of the board… which is massive. That could easily be their entire profit margin. If it’s $500 like Steve said, it’s 20%. Not that it justifies their actions in any way. I certainly won’t be buying from Newegg again.
i have a feeling they bought the board from the manufacturer for either around $500 or more and thats why they didnt want to repair it. the margins in this industry are not as high as you think
@@SMhMrMurhpysLaw The margins are super high when you purposely send people broken junk and refuse a return.
Good job on using the power of your channel for a good result. 15 years ago, new egg was a terrific place to buy electronics. Now however, like many others in that same space, they have way too many issues to make them worthwhile. I don’t normally salute people who make videos Trashing companies because there’s always two sides to every story, but I think you got it right on this one for sure. Thank you very much and I’m hoping new egg is watching your video channel and reading these comments.
I used to regularly return products under RMA when I worked in support at a certain company. We had book (yes i know) that listed the date, the part, the serial number and reason for failure for the return ‘and’ we would write using an invisible marker pen our own reference number.
Every time a replacement item came in, we would scan using a black light and see if it was in the book, if it was we would immediately check and see if the part was fixed before we re-used it. You’d be amazed how many returns came straight back untouched.. 80% of all returns were unfixed, just reboxed and resent.. this is a very common issue going back years..
For Gigabyte to be considered one of the good guys in this story is like winning the "Worse than Dell" award.
Never had issues with Gigabyte tbh...
@@egonieser no exploding PSU? Guess you lucked out
@@egonieser You clearly didn't watch GN's coverage of the exploding power supplies made by them.
Keep in mind Gigabyte for decades makes decent products not only exploding PSUs... This 'gigabyte bad' sounds like a cancel culture to me.
@@krisdphillips ironically, their high end products have been alright thus far. Sucks to see them mess up the name they were making like that. Money is money I guess, who cares who gets stepped on
Your willingness to go after large players for malfeasance is admirable and far to rare.
Thank you for your integrity and courage.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
The integrity you guys show is awesome. I know I can always come here and get the truth from you guys.
Wait, so they KNEW that it was broken, and that they'd be selling a broken item, having refused the manufacturers offer to repair, and understanding fullwell that the item wouldn't function as they KNEW the exact damage that'd occured, and STILL sold it... How is this legal????
And THEN they blamed the customer for breaking it. Completely fucked up and I hope Newegg falls after this bullshit
It is DEFINITELY malicious, considering they were saying you damaged a motherboard that had a sticker on it proving it was already damaged.
Yup. Pretty sure the plan was. Sell defective item. Customer returns and Newegg refuses because it's damaged. Newegg then keeps the board, 500 dollars, and claims to UPS it was damaged in shipping.
Totally agree
I won the new egg shuffle and all I got was a used bundled screen that had clearly been returned and was in a box sloppily wrapped with asus tape
Never got the card I won
They are clearly selling used items because they cannot get new items or they are unable to pay to have the items repaired themselves
exactly my thought!!!! it was proven that it was broken before they sold it
The thing is they sent you the motherboard with an old RMA sticker on it that disproves you damaged it, twice, that's way beyond incompetence
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
So youre saying he would save himself all this hassle had he opened the box before sending it back?
@@sahilbaori9052 No. Because he still would have been at fault in Neweggs eyes.
@@sahilbaori9052 Its neweggs rma sticker. with their name. THEY should have seen it when he sent it back and processed the refund for Steve. This is incompetence. It doesn't matter what Steve did or could have done.
@Synteks _ it's not incompetence at that point, because it's literally written on the board that it was damaged previously. It's either straight up brain damage or malice.
THE DETECTIVE WORK ON THE RMA NUMBER!!! *chef's kiss*
I had the same thing happen with New-egg about a year ago. I had bought a $400 Supermicro server motherboard. It was a used (supposed to be new) and in an old beat up box. It had no manuals either. I inspected the board and found the pins were bent up exactly like yours. We processed it as an RMA. We sent the board back to New-egg, they shipped it back and said we damaged it. I contacted them again and now they told me me the serial number didn't match the box and that i had obviously swapped the motherboard out for one I damaged. I sent it back again with tracking. They once again claimed i broke it. They once again shipped it back but i refused to accept it when it came and decided a this point to contact my credit card company a file a fraud claim. It took two months to process but the credit card company found New-egg to be liable and reversed the charges. The funny thing was I was only asking for the $400 back on the charge but the credit card company refunded the whole $650 of the order. I then contacted New-egg support about repaying the $250 difference but kept running into the same incompetence as before and gave up. The funny thing about this is i have been using New-egg as my chief parts supplier for over 10 years. I buy ruffly about $8000 (some times even more) worth of merchandise a year and have never had a issue till now. Something with New-egg changed in the last couple of years. I used to have a sales rep that i could call with issues (we have a business account) but that all went away and the customer support has went to pot. I've decided to go back to using Ma Labs and Tech-data for parts.
This is literally the first time I've seen you or your channel. And you started off by pointing out that you only got a warm and friendly experience in the end because you have clout. Many youtubers, news outlets, celebs, politicians, and basically anybody on the top won't admit that.
That's a pretty powerful start to this relationship between you and I, as youtuber and viewer. I don't know how you could ever keep up with such a powerful start, but it's a powerful start none the less.
This actually makes it so much worse. The person inspecting the board literally saw the gigabyte RMS sticker and didn't even question it.
This and many other horror stories definitely confirms their behavior as malicious.
They most likely didn't even open the box. Scan the SN -> denied RMA pops up in the database -> blame it on the customer. This sticker is a major f**k up on their side as it's a proof that can be used in court
Yep, this company is so bad on so many levels, I am done with them forever.
This is either malicious, or hiring people for minimum wage with sweatshop type atmosphere, treated like shit. Both are equally as bad.
@@NedyalkoVasilev I've heard a lot of stories about Newegg, but never with a sticker on it saying exactly what's wrong dated before. Idk how they managed to fuck up this badly, and it's wonderful.
Not shipped in an anti static bag is something I've literally never seen. I've bought 10+ year old second hand mobos from eBay that came in one.
It was a "certified" open box
Quite a few bran new boards I've bought don't come in anti static bags.
@@Apollo-Computers new and not in a bag? maybe in a antistatic foam? its really not a good practice to get cardboard near bare pcbs. since micro static damage can be done and only show up in few month or later.
@@lencas112 well, it is not bare PCB if it has that metal + plastic "armor" stuff on front and back. ...still, you don't want that sexy product to get scratched up.
Of course they knew this was trash and defective and had dog hair on it, completely trashed box, so what is the point of wasting a antistatic bag on E-Waste.
It's not like anti-static bags are expensive either.
I really appreciate the hard work you guys put into this channel. This is a freaking sad end to what used to be a good vendor.
For Americans maybe years ago for foreigners also but service charges etc lowered the value of the company Sis
That is… SO much worse than it even appeared on the surface.
So let me get this straight:
NewEgg KNEW the mobo was damaged, RMA’d it to Gigabyte for refund or repair, were told that it had bent pins (and maybe thermal paste on the CPU socket) and that it’d be $100 to fix, NewEgg said “no we’re not paying to fix it, send it back to us,” then NewEgg literally just put it back on the shelf and resold it as Open Box.
😶
So they were selling a known-bad product and then were going to keep the money TWICE from two customers (GamersNexus and the original buyer) by denying RMA refund for the same issues they never repaired or dealt with in the first place! 😳🤬 What in the ever-living f%#€
Best case scenario: NewEgg’s RMA inspection process is completely faulty, ignorant, lazy, and full of incompetence.
That’s the BEST case.
Worst case scenario is this tactic is maliciously done as standard procedure (by upper management or by department leads to make their numbers look better) to get money from multiple customers for the *same* known-defective product. They keep *full retail cost* from the first customer who may have damaged it, then they resell it and keep the *open box cost* as well from the 2nd denied RMA of the patsy customer who unknowingly bought a lemon. jfc that is just dirty, slime-ball stuff right there. 😤
So let me get this straight, Newegg just ships broken RMA'd hardware to customers "as is" with an "open box" note on the website? Note to self: Never purchase anything from Newegg, ever.
And then refuses the customer a refund, due to the item being defective, and the customer has no way to prove they didnt break the product.
They could even sell one broken board 20 times because they don't send it back to you unless you request it back and why would you request a broken thing back
I was going to buy a case from Newegg and then I saw how they operate. Not 😎,
Any alternatives to Newegg? This shit is unbelievable, Im not giving Newegg another cent.
@@thatoneswarmdrone6409 Dunno about the US (Micro Center maybe if they deliver?) but here in Canada Memory Express is a decent option. Not the best selection but their customer service has never let me down.
Oh man, calling Gigabyte with that cover story was a genius move. Incredible how everything went wrong for Newegg, makes me want to believe in karma. Of all the sales they make, of all the times they try to pull something like this (and even if it's a "common procedure" I can only imagine it pales in comparison to the actual sales numbers, if anything, they can't have that many damaged goods to resell), they land exactly on GN, with an RMA sticker on the board. This is just too good. I can already see my 2022 disappointment tour shirt with this marked in January.
Fact is way better than fiction
Yeah. Calling GIgabtye to get the RMA history was a 200 IQ move.
@@jamest.1095 Steves not only pretty he's smart too. Look out New Egg
That fact it happened to Steve means this is likely widespread.
That sticker is about the most damning evidence I've ever seen in one of these "he said she said" RMA situations.
4:30 nice attention to detail 👌🏻 love you guys!
Amazing! This is even worse than I thought. They deliberately and knowingly sold a broken product to a customer and then refused to take it back to have the customer hold the bag. How is this not outright fraud?
It's ok Steve, the GPU smuggling days were rough, and one still falls out on occasion during a probing, but I'm mostly past it thanks to the therapy and meds. Magnell Associates was the parent company when I worked there, I am guessing that Inc is gone since Newegg was sold, but likely companies like Gigabyte still use the name in their RMA processing record keeping etc.
Also, I think you mean Newegg's Shell Shocking™ Incompetence 😂
Newegg's Shell Shocking™ -- *claps* nice nice *nodding* very nice
Lmfao
Wink, wink, nudge, nudge.. Say no more!
Paul, I would like you to know that I feel you in all the past. The PTSD I guess... I did similarly questionable things but I also moved on (group therapy meds as well) and I am with you bro.
😂
lmao
I love how Steve refuses to take Neweggs phone calls and push them to the “slow channel ” A taste of their own medicine
he should have told them to "comment below" and maybe give a thumbs up....
CZcams says this video is currently #20 trending.
I'm sure they're just LOVING waiting to correspond with Steve as this video spreads. 😂
Edit, wow, I can't believe how bad the trending vids are.
As somebody who just had to deal with a Newegg RMA right before the first video dropped on this. I fucking love his pettiness here - lmao
I would totally watch a Slow Gamers Nexus
You're here with LoFi Steve and today we'll be talking about (soft sax starts in the background) the new Noctua Passive Cooling Solution. We'll find out if it's as cool as... 😉 you, the viewer.
@@thomasgiles2876 that would be phenomenal
can i just say thank you for being my voice and the voice of so many others who get lost in the ocean of people.
Nice to see someone standing up for the little guy!
They should've been consistent and just ignored you even when you tweeted at them as GN lol I would have respected complete incompetence more than selective incompetence because that seems way more scummy to me.
Completely agreed!
@@GamersNexus it goes from wow its a shame how dumb they seem to wow they actually have a system for dumping unsellable goods on customers with no recourse. I guess that makes them smart but its straight evil.
Yeah, it shows that they know how to do it well but they choose not to.
Yes. That's the problem.
either way is still scummy XD
I love that youre treating them the way they treated you. Fantastic content
Golden Rule
@@user-pj6oc5gy2q With a honey in the middle, there's some leeway
Not even, he's still giving the benefit of the doubt. Since they want to claim that he damaged the board, he should've claimed it was an act of pure malice with the evidence of the sticker
Wow so glad I saw this, I had items in the Newegg checkout basket, but they are gone now, will buy direct from manufacturer!
Stumbled on your channel, great job in bringing this shady business practice to light. I have purchased a lot of equipment from NE in the past. I have never tried to return anything so I have no experience in dealing with what you have BUT after watching this video series I will Never buy from NE again. Great investigative reporting! Thanks!
_(Potential non-malicious explanation 27 replies down by yours truly)_
11:43 Even if they did YOLO it straight from Gigabyte to the next consumer, they'd still be looking at the massive RMA sticker once they got it back again. A 2-minute check in their inventory management system would confirm it was sent busted to begin with. The fact that they blatantly chose to ignore this _twice_ in a row pretty much confirms it's not incompetence, it's company policy.
yh this part was the most insane to me. They got the mobo in the office and they claim the pins were bent by the customer while there is a huge ass sticker staring at them saying it already went rma for this reason to gigabyte
OR the incompetence is their company policy. Just don't look at anything at all and get the inventory moving!
IDK... I use to work at Walmart destitution and sometimes its just worker not wanting to replace or rework the product. I am not trying to defend Newegg. Sometimes people just suck... I've seen broken product be pick and shipped to whole trailers be unsafe to work in. They give NO shits about it. Until the warehouse catches fire due to mixing chemicals. Yes we handled chemicals and foods. They went in the same trailers but not the same pallet. Now I believe its just pet food, baby food, caned foods, cereals, sodas , and toilet paper. All the cleaners and chemicals were removed a year after the fire. P.S. We still had to work while the fire was filling the warehouse with smoke. SUCK IT AMAZON!!!! WALMART can do worse!!
Funny side note we were forced to do fire drills every few months. When the fire actually was a real thing. They told us to keep working.😅
@@SCxChubby I was going ro say the same thing. It's not company policy just some lazy dolt not wanting to do his job properly.
So this was an actual scam. They actually sold you something knowing it was defective, and then tried to make you deal with it.
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
@RipleySawzen it's hilarious a scammer replied to your comment about a scam 😂
crapple did/does the same thing. oh the RAM pops loose? just tell the user to drop their $1200 laptop a few times, it'll be fine. or the who needs cooling fans/vents. lithium batteries wont catch fire from excess heat Crapple and that egomanic Steve jobs conned themselves into believing
I had this same exact thing happen to me three years ago. Glad to see they've done absolutely jack-all to their quality assurance. Took me like 15 phone calls over three weeks to get my money back for something I thought I had bought brand-new (the open box notice was in very small print).
Your level of patience on camera is admirable, because I can tell you just wanted to punch the wall at every step of the way.
Speedrunning "how to completely destroy your reputation" - good on you to call out these scammers!
It was a "Sh!t UP U'r Reputation Any%" world record right there.
screwing over influencers, any%, fastest shortcut
I am just getting into PC building and I would most likely purchase something from newegg if not for seeing your videos, THANK YOU for saving me the hassle! If this had happened to me the first time i bought something for a PC build, I probably would have given up on the hobby because of it.
Bought a $3200 full build from Newegg. They shipped me a box with 6 power supplies and not one item I had ordered. I called them and told them about their mistake, They told me to return the PSUs and once they had checked them in they would mail out my build. I returned the 6 PSU.
2 weeks went by and they still had not mailed out my build or refunded my money. I called them and they told me they had mailed out my build and I received it. I told them I had not, I only received a box of PSU I never ordered. They insisted I didn't receive PSUs and I received my build. Told me they would check into the matter and have someone call me back. They never called back. I ended up calling back. 7 different times over 5 weeks, They tried to tell me I was scamming them, they tried to tell me someone would call me back and never would. Every time I called and I spoke to someone new, they had nothing on record about my last call. And they were always confused. I finally lost it and I got rather angry. I wanted my build, or a refund, and they tried every way possible not to do that.
I was told by a friend to say I wanted to escalate the call. The last time I called I told them I wanted to escalate the call. They put me on hold. A higher up got on the phone with me, mailed out my build. Took over 2 full months to resolve the issue they messed up on their end. Somehow escalating the call got the issue taken care of. Wish I would had done that sooner. They tried to take me for $3200. I felt so helpless. I have never ordered from them again and will not, and I advise my friends to not order from them as well. It was such a stressful ordeal.
Just when you thought it couldn't get worst.... it really did. You hit the content creation jack pot GN!
I don't understand why they would even send him the motherboard back. They already refunded him.
@@tiobetio9501 the refund happened well after the regular process of returning it via snail mail started.
@@tiobetio9501 reminder Newegg caught wind of this via social media and CZcams... so the refund was provide outside of normal process. Newegg couldn't get the board back because it was with the carrier.
*worse
@@jasonlax4112 haha, thanks for clearing that up. Even better.
This has to be your best ever buy from Newegg, because it has allowed you to expose what Newegg does to normal customers. If it had been someone like myself who had bought that motherboard, no one would ever have heard anything about it and Newegg would be able to carry on as normal, so definitely your best ever Newegg purchase.
yes
So sad how much they've lost their way. what happened...
@@themadmallard greed happened
@@themadmallard bought out by chinese company in 2016 or 2017.
@@themadmallard capitalism happened
Was considering buying parts for my first ever PC build from Newegg. I see GPU prices just surge on their site and it just makes me feel like I'm shopping on eBay instead of an actual retailer like Memory Express (Canadian equivalent of Microcenter). So glad I didn't give them a dollar of my money.
I was just about to buy an Aorus FI32U from Newegg and then I happened on this fiasco. I ended up ordering it from Amazon. It was delivered yesterday and looks perfect and works great. Thanks for making us consumers aware of things like this. You rock.
It’s so incredibly satisfying watching Steve dismantle an incompetent company that profits off of taking advantage of people. I was a loyal Newegg customer before I moved to a place with a Micro Center. I’ll definitely never order from Newegg again, even if they’re the only ones stocking something.
microcenter are no angels either.. but they probably wont sell you something they knew in advance is defective.
Back in 2010 I bought a mobo from microcenter they kept the one I wanted in the backroom said it was new, the team member had opened the box looked inside of it for some reason, then put it up in the cage. On opening up the box I had found that there was No IO shield, no manual, and the mobo wasn't even inside the antistatic bag, and that the cpu socket pins were bent. I opened it up not even 5 minuets after buying it to inspect it. I went inside and tried to get my money back, they told me they don't do refunds on bent pins and if I had purchased the protection program that I wasn't even offered that it would be covered. I told them I literally just bought it, walked outside opened the box and found no manual, no io shield, and bent pins on a mobo you guys sold me as new, I even pointed out the time stamp on the receipt . They told me to leave the store now. I ordered a mobo off new egg, but I stopped shopping on new egg for parts for a similar issue.
I wouldn't trust any business and have loyalty to them, especially when their goal is to rinse your wallet to fatten theirs.
it plays out like a Patrick License meme...
"so here is a defective board"
"yep"
"in the box you sold it in, with the tape still on it"
"sure"
"it has a giant sticker on it that says CPU damage"
"uh huh"
"the sticker is dated before you sold it to me. signed by your company"
"looks like it"
"so can i get my money back?"
"you bent those pins."
This was malicious, the fact they received the board back with their own RMA label still on it indicating a damaged socket before it was even sold and still claimed it was Steve that damaged the socket tells me all I need to know.
I'm 22 years old, my friends are the same. Recently, some of us began our post-college careers and are now able to afford our own PC builds. We were all going to buy components from NewEgg, but now we're uncomfortable supporting their business. Your reporting has saved us all from potential scams. Thank you, Gamer's Nexus.
Edit: spelling
𝕊𝕡𝕖𝕔𝕚𝕒𝕝 𝕕𝕒𝕥𝕚𝕟𝕘 𝕗𝕠𝕣 𝕪𝕠𝕦 ➺ BEAUTYZONE.CAM/Anna
Anna is a beautiful girl.
He's the person I love, he's my light
day. The way the music flows and sounds
is extravagant and fun. Anna is
icon, legend, beautiful girl, princess, inspiration,
a star. I could go on and on, understand this.
I love NBA Anna.#垃圾
MicroCenter is wicked good, and they don't pull dishonest shit! I used to Live in Chicago, and went to their store there quite a bit (geek heaven), because they always had a lot of open box, clearance and other stuff. A tag "same as new warranty" on everything but only with exceptions like if you bought something with damage, irrelevant to its function, it would say "sold with Scratches" or similar, but if you plugged it in and it didn't work, they'd take it back. I saved a crap load buying open box stuff, and never once did any of it not work, because they always tested it before it went back on the shelf.
@@Cxs1a3 sorry but I have to agree. Microcenter is amazing. The guys looking for a new place to buy pc components, whats wrong with giving him some suggestions?
@@jch8175 Microcenter's website looks 20 years old , and most of their products don't ship. Strikes me as an arrogant, stubborn boomer business unwilling to adapt.
Honestly I think Amazon is the best. They always accept returns no questions asked and have great customer service. I try to get anything pc related from there
Thanks for the heads up. This is truly unacceptable. I currently have items in my Newegg cart, which are new, not open box, however I'm still thinking twice about making my purchase on ethics alone
I’m so glad I ran across this video. I’m trying to build my first ever pc and something like this would wreck my build funds.
In addition to missing the sticker that literally had the damage listed with the date it was sent in (before you bought it), when you sent it back, they said YOU damaged it when the sticker on the board proves that it was their fault. That is malicious.
Maybe he did damaged it, repack the motherboard and then make a video claiming that newegg cheated him for easy views
@@gejamugamlatsoomanam7716 idk if you are being sarcastic or not. lmao
@@gejamugamlatsoomanam7716 I really hope you're trolling, and aren't *actually* this brain dead.
@@gejamugamlatsoomanam7716 And did he also create a valid RMA number that Gigabyte acknowledges? GTFO
@@gejamugamlatsoomanam7716 nice try New Egg
I almost lost $900 from Newegg for a similar situation.
I purchased a 2080 super and returned it within the return window. This is only after they tried arguing there wasn't a return policy on the GPU. Anyway fast forward a couple months and I agreed to pay restocking fees as well as return shipping. So I sent it back and what do you know, Newegg sent me an email telling me the 2080 super was broken and I would not be getting a refund. I am just lucky that I purchased insurance through UPS who then set up an investigation. The second Newegg heard I had opened an investigation with UPS they refunded me the entire amount of the graphics card with no restocking fees taken. If I didn't pay $60 for UPS insurance I'd be out $900. Safe to say I don't buy from them anymore.
900 for a 2080 super, man what a wild world. Fuck scalper prices man.
Wow, that's really low for a company to try and do. Just another reason not to buy from them
As a former ups employee at least in my experience ups doesn’t fuck around with their investigations
This is why you use paypal for all possible online transactions. Fight it.
@@alecmiller5296 what would ups do if malpractice was found
This is not just Newegg. I sent in my Z690 motherboard to Asus to have the waterblock issue fixed under their recall. They had it for 4 months. Finally contacted them for a second time to find out the status and they finally sent my board back. I received it and it was not the board sent in to be fixed. My board was brand new, never used. They sent back a used board with parts missing/not attached. One of the SSD mounting plates was not attached to the MB and was just flopping around and was missing the locks to hold the SSD in place. The LCD/heatsink was also scratched up. I told them I was not going to pay a premium price for someone elses used board. They finally sent a new, sealed replacement. I have no idea where my original board went to. This is an attitude of we have your money, screw you that I find very distaceful. It took 6 months to get my motherboard to fix a recall. Rediculous. Newegg has also done some shady stuff in the past.
Seething.. on our collective behalf. Steve, I truly appreciate your protective instincts & consumer savvy. Thank you.
Newegg offering you "picture proof" of that board being damaged would have been amazing, considering that sticker detailing this thing was broken for months.
It's probably a basic automatic response that customer service throws at customers when they are on the losing end.
In the end there are only two possibilities: Newegg got the board back and saw the RMA sticker again and still refused Steve's return, or they got the board back never looked and made up reason to deny the RMA. Either way its a scam.
In these cases, it's usually incompetent bean-counting middle management creating policies that effectively require their crew to literally scam customers in order to meet quotas. The ground crew has actually nothing to gain or lose by processing the RMA and refund unless they're on the chopping board probably due some stupid quarterly quota to make the manager look good.
This is the worst part about this fiasco. They took a look at the board, and say "hey this board was defective to begin with and we were supposed to know that, let's blame it on the customer!"
Filthy new egg! Scammers!!
@@Postman00 nah, that’s not it at all. No manager wants an employee doing stupid shit like this…. Ever
@@Postman00 Yup, and typically the person who gets fired over stuff like this isn't the one actually making the decision to scam the customer.
thank god this happene to you best thing that happened for us we needed you i deleted my newegg account and threw it out i was so pissed on my cpu and got that same sticker and sent a pic of it and they didnt do anything so happy to see this
Glad I stumbled on these videos about that mobo and newegg.
The gigabyte rma history is definitely the most damming evidence. Whether it's because of malice or incompetence Newegg is ready to steal your money. It isn't even just open box items (and them making it hard to tell it was open box is also not a good look), but for monitors they don't accept returns if your brand new monitor comes with a few dead pixels. Definitely not shopping there anymore when Amazon and B&H are so much better
Agreed, only reason why i order parts from Amazon is because the customer support is surprisingly good and helpful with easy returns or missing items, dead pixels on a monitor they would instantly offer you a replacement monitor or money.
This is especially horrible because New age 100% confidently knew that the board was broken, got to complaint from a customer that it already started broken, and didn't give enough of a fuck to look into the board's history to see what's going on with it and see that it is a board that was sent in for repair but never repaired.
Yeah that's pretty wild. Nearly every seller of TVs and monitors that I'm currently aware of that does lots of volume, has some kind of dead pixel/DoA return policy for the customer.
Never attribute to malice in what can be explained by incompetence I guess 🤷♂️ 🤨
Either way they’re doing people dirty though.
Amazon's drivers have been leaving their full piss bottles on the side of the road, so that leaves B&H for me.
To me, this solidifies the theory that Newegg are doing this intentionally. They were WELL AWARE of the problems with that board.
Yep, considering how frequently this is happening, they have likely received a LOT of complaints which are being ignored. This is wilful negligence and fraud.
I messaged them to ask if they would refund a board if it arrived damaged, specifically open box items, "If the item is physically damaged when you got it, you could chat with us and we will help you with the return or file a shipping claim". They wouldn't even confirm they will. I asked the same question in different ways, they said the exact same thing every time. I think they use chat bots.
I believe it, Newegg hasn't been the same since the early 2000s and I haven't purchased a product from them in about as long. These days, from the stories I hear, they are nearly as bad as Wish. Bad customer service, denied rmas, demolished packages on arrival, send used products marked as new, I've heard at least a dozen different crappy scenarios that up until now I pushed aside as "heresay", HOWEVER, the fact that they did it to Steve does put a big 'ole light on the situation and confirms a lot of that heresay. Fortunately, I'm only about 60 miles from the nearest Microcenter so I doubt I'll ever shop Newegg again.
Great investigating!
Thank you for not bending over for these companies that have poor customer service unless you can damage their reputation by taking their bs public with a big audience. Your channel is awesome.
As if I needed even more reasons to hate Newegg…
Watch out everywhere, it's called"stockflation". Right now lots of people are getting sour milk, and rotten strawberries.
I've always been lucky buying off Newegg. I'm realizing now it was just luck though.
You know you're talking a quality company when the best case scenario is that the employees are a level of incompetent typically reserved for cartoon villains, and the worst case/almost certainly the real scenario is that the company engages in scams designed to save them hundreds of dollars at the expense of screwing their customers.
I stopped doing business with Newegg a while back after dealing with their return process. After seeing this, I don’t think I’ll ever go back. Newegg is dead to me.
@@charlesandresen-reed1514 Sufficiently advanced incompetence is indistinguishable from malice. Just saying. 🤔
I love how there is evidence on the motherboard that says it was damaged before it was ever sold.
Not before it was ever sold, but it was sold to and damaged by a customer first, then Newegg got it back damaged, sent it to ASUS for repair, turned down the repair to save $100, put it back on the shelf obviously by accident or hoping for some sucker to buy it, then sold it to Steve...
@@Bob-of-Zoid
Pedantic. We understood it as ever sold to Steve.
@@Bob-of-Zoid You mean Gigabyte.
@Kevin Luu imagine being a pedant and getting the manufacturer wrong. Bob should be embarassed.
@@kevinluu5879 I mean whoever, not important. This is about Newegg being Rotteneggs!
I remember reading somewhere that Newegg sold out to - I think - a Chinese company, and the writer lamenting the soon-to-come fall of a formerly great retailer. Turns out he was right. I am seeing a glut of "Newegg scammed me" type videos on CZcams lately. I've spent thousands of dollars with Newegg, but probably not any more. Looking for a new seller to buy my stuff from. And yes, Amazon has f-cked me over also.
I am surprised to hear Amazon fucked you over. I have spent over 5 figures with them I get almost everything through amazon and have never had a problem. They have never denied me a return unless the product already had a no refund policy but I stay clear of those anyway. Shit they have even given me $10 credit a couple times just for the package being a couple weeks late. Most of the time they aren't even the seller just the third party and they have always gone out their way to make sure I get my money back.
@@joshuabrandenburg8308 Amazon has saved me, been amazing and never had issues with them but i have a business grade prime account so probably i give them enough money for them to bend over backwards and give me whatever i want.
@@joshuabrandenburg8308 same they've treated me well
@@hihaveaniceday9386 They're really well known for siding with customer and giving the customer a return almost no matter what. He probably bought something that said no return or can't be returned once you receive it.
Hard to determine cause and effect in such situations, though. Maybe Newegg sold to Chinese investors because they were already in a process of existential panic and saw something coming that the new investors then tried to manage somehow. Or they were deliberately greedy and negligent, but again, maybe the 'sale' was not to increase profits but to seek help in a crisis.
bought my current laptop from Best Buy as an open box. guy who grabbed it for me and rang me up actually opened the box and let me inspect everything before he rang me up and I bought it. it was really cool of him and i did not see that coming. i have heard and seen horror stories from other people who bought open box stuff though, so i count myself lucky that i got the one guy in the region who actually cared enough to help a customer out
They see their own RMA sticker on it and blame you. There is no incompetence to explain it. It must be fraudulent.
They are too dumb to be fraud
Well, it's a Gigabyte RMA sticker, but they didn't bother to try to figure out who this mentioned "customer" was that submitted it to Gigabyte.
The date on the RMA sticker is older than the sell date...
Yeah they totally knew it was damaged when they sold it to Steve.
@@Wireball Tell me you didn’t watch the video without telling me you didn’t watch the video.
The customer on the sticker was confirmed to be Newegg themselves. It’s actually in the video.
Why would they leave the sticker on thou, that's what I don't get. It's almost as if someone who works for Newegg is trying to make them look bad?
This literally happened to me in 2020, bought a board from Newegg sent it back without opening it because I realized it was full ATX and didn't fit in my pc. Got a email from Newegg saying the pins were bent and and I'm not getting my money back and I'm like how i never opened it. I call MSI about it and surprisingly they were very cool and nice and said they will fix it for free I just have to pay shipping. So they fix it and I gave it to my brother for his birthday.
Amazing what having a decent customer support can do, good on MSI.
Good on you MSI, it does make up a bit for the scalping on ebay.
It's a good scam.. since u never opened it how can you prove that isn't the board, unless someone xrays it and records the serial numbers but who's gonna do that...
@@SkeletonGuts That's shocking for MSI standards.
@@MiGujack3 I agree, I am as surprised as you are.
I hadn’t learned of this channel before I ordered parts for my first computer build in over ten years. It was only now that I found out about Newegg, and prior to this I had though they were a trustworthy company. Never again.
I buy open box quite often from one of the retailers in my country (although I wouldn't buy a motherboard) they write it in big red letters on the website as well as any information about the product, missing cables, damage packing, scratches, etc. The only time I've had an issue was with a blue compass microphone arm, it was missing the adapter that let it work with jeti. My guess is that someone "bought" the product just to steal the adapter and then returned it. They just sent me the adapter without any back and forth or complains. I literally sent one mail about the issue and a thank you when they responded less than an hour later. Two days later it was in my mailbox.
So they determined you damaged it by looking at their own RMA sticker. That's a galaxy brain moment.
It wouldn't stand on "it's own bent pins", If it was brought to court lol
Never change Steve. I love your humor!
I was gonna say the EXACT same thing. Keep going god’s work Steve.
It's funny because it's true!
It's not "thermal pate", Steve. It was obviously a typo. They meant to say "thermal pâté".
Clearly an indication of Neweggz refined palestte.
Steve, I appreciate that you do to them what they do to far too many others. I know at this point, being a reliable source of info is kind of your whole deal, but the fact that the Newegg executives were left on read thrills me to no end. Some would just abuse their status to only get results for themselves. I only wish people were able to buy computers and computer products directly from your organization.
I love that you’re exposing those bastards. Back when the gpu shortage was just starting I bought a 1080 from them. They shipped it all the way to my city and said next day it would be out for delivery. The next day I check the tracking page and it’s back in the origin city and then 2 weeks later I got a partial refund. They took it back to sell it for more and it took me 6 months to finally get all the money back. I will absolutely never buy from them again and I encourage others to find somewhere else to shop. Terrible business practices and horrible customer service.
That's disgusting and outrageous. I'd feel strongly disappointed with my human siblings if that were to have happened to me.
I feel sorry for you, meatrocket8. I hope you were able to recover and acquire yourself a videographics card at another time.
Same thing happened to me with a hard drive. The thing just never left the origin facility and I had them send another. Weirdest problem I’ve ever had buying on the internet.
The only thing I have ever bought from Newegg were quite a few noctua fans (changed AIO, case and CPU cooler fans to noctua). The item was shipped from Taiwan to Australia and arrived on time with no problems as far as I can tell. I'll be more cautious about Newegg next time, considering the many many horror stories.
Wow. I won't risk shopping with them ever again.
Isn't that the same that NCIX was doing before they flop?
Needless to say this is fraud. The moment they denied your RMA they committed fraud. Send the links to these videos to your state's AG. Someone there may not be a Newegg fan or have other cases to consolidate with this one.
they are allowing sellers on newegg who commit fraud on a regular basis. Sellers from china named diyoyo or similar, who have 111 dislikes, 1 out of 5 votes, all saying the product was never received, they won't reverse charges or ship item, etc. And the third party seller is still allowed on newegg. That same seller threatened me saying if I try to return an item they will consider it as I broke it and report me to newegg. This language is similar to indian scammers saying "if you do not pay you will be arrested" on hoax hotel.
One year later and I am still not shopping there.
Thanks for shedding light on this, I am just now catching up.
Situated in EU so Newegg isn't a go to vendor anyway but this is straight up malicious!
Just because i's not mentioned in this video: Their claim of there being "Thermal Pate" on the pins is a straight up lie as well, just used to throw the customer out of the RMA process.
Just imagine how much more broken hardware Newegg probably has sitting on their shelves just waiting to be sold a full price to customers.
Just imagine how many broken products are sitting in customer's homes and customer is out their hard earned money...
Bought a new motherboard from NewEgg to upgrade my PC along with a new CPU. Got my new CPU and Mobo and the motherboard is pretty much DoA
maybe you shouldn't be an idiot and buy open box
Hopefully even brand new hardwares will be sitting on their shelves collecting dust after this exposure. The company is greedy not just incompetent staff.
@@patricklee8552 Wow, you are really on the wrong side of the idiot usage if you think that a retail chain selling an open box item allows them to sell you completely broken product for close to retail price.
So wait, when it got to the returns team at Newegg, there was a massive placard attached to the motherboard that specifically said Newegg sent it off for RMA/Repair from BEFORE it was bought, and they STILL tried to say you damaged it? There's no incompetence here, this is straight up fraudulent activity. They really need to be reported to the Federal Trade Commission at this point.
but it had "thermal PATE" in the socket.... /s
I think that thing fell right through the cracks and got tossed on the wrong shelf- combine that with low level workers not wanting to go outside of the "process" when something comes across their desk and I can see how incompetence led to this... but I dont think we will ever know the true story
I just cant believe that someone actually opened the box, saw that RMA sticker and legitimately claimed he damaged it though - thats the clear intent here imo
Hard to believe what they did is anything short of fraud.
@@PinkFloydFreak55 Yep. I can understand the initial mix up. But after it gets sent back and they can see that they originally sent it to Gigabyte and were told it was not repairable, they should have realized their mistake and refunded the customer with an apology.
This is why I get all my PC parts at a brick and mortar store like Micro Center. I literally put in a processor backwards on my of my first builds and bent all the pins in the socket, brought it back and told them it was dead on arrival and they gave me a new one no questions asked with no extra charge.
Thanks for the enlightening video. As disheartening as it is to see such a once trustworthy vendor purposely stoop to such systemically scummy levels, the good ol' days of "Once You Know, You Newegg" are clearly gone. I'm left with those fond memories, and can only wait for the schadenfreude of watching the "new" Newegg cease to exist. I'm another customer that's spent many thousands of dollars with them over the years that they've lost for life. Ironically enough, this is directly from their current website:
"Reliable & Award-Winning Experience
Newegg is consistently ranked as one of the best online shopping destinations, and the company regularly earns industry-leading customer service ratings."
I can only guess that these ratings are generated by bot campaigns initiated by them, given the practices they engage in. Thank you for exposing their true standards, customer service, and reputation.