Video není dostupné.
Omlouváme se.
LEAN work is fast work | Green Belt 2.0® Lean Six Sigma | fkiQuality HD
Vložit
- čas přidán 14. 08. 2024
- One key Lean outcome is that the flow of work accelerates. Watch this healthcare example which takes less time to deliver better care.
Lean achieves this by focusing more on the flow of work and its speed than on maximizing the use of equipment and personnel.
Another key result is a higher sense of accomplishment for the employees, who feel that they are actually having an impact, which is a key ingredient to be happy at work.
Timestamps:
0:29 - Lean Means Agile Workflow Hospital Example
1:23 - Resource Efficiency Definition
1:57 - Flow Efficiency Example
2:41 - Flow Efficiency Definition
3:36 - Value Added Time Example
4:44 - Lead Time Example
5:31 - Process Cycle Efficiency Definition
6:10 - Process Cycle Efficiency Equation
6:25 - Always take the Point of View of the Customer
7:41 - Process Cycle Efficiency Calculation
8:47 - How bad is it? How much better could it be?
9:29 - A Better Hospital Example
11:49 - A Better Hospital's Process Cycle Efficiency Calculation
13:04 - Cellular Work Definition
14:09 - Summary Slide
This short explanation of this process imagined as an everyday real world doctor visit really helps wrap your head around how efficient a flow needs to be in order for achievements to be made.
This was a very good explanation of waste experienced by patients in our healthcare system-even when it’s functioning ‘as intended’. The wastes are extremely clear, motion and transportation are probably the biggest time wasters. The difference between .55% and 46% could be lifesaving.
This is one of the concepts that we went over last week. Each department is busy and all departments get their things done within an hour, but the results come back to customers after more than 2 weeks. There is so much waste coming from waiting, transportation, and motion. It helped me to realize that even though each segment does its job, due to wasting, the overall efficiency just plums down.
Also, I could feel the "look from the customer's perspective". Like Francis said, some people might think that only business days, but patients are suffering from the unwell even on weekends. That example helped me to understand the customer perspective a lot.
Love seeing a real life example of going to the doctor as this is something many people can relate to. Also made it easier to understand calculation for process cycle efficiency and how the value can be improved with further reductions of waste.
Resource versus process efficiency is a great way to view a flow from two different perspectives.
Great explanation. This would be a great video for the health care industry to watch.
I totally didn't know where you were going with this video until the end which made it really fall in to perspective in regards to my work and the wastes.
I like the idea of cellular work or system where experts and resources are physically close to each other and collaborate to get the best results. In this case, a happy patient with the right medication in less than a day.
This was a fantastic explanation and example. I found it very easy to understand. It shows how a process can be changed dramatically from the point of view of the patient, customer or stakeholder.
This video is a great real world example of how lean methodologies really improves processes. The difference between 0.55% and 46% is truly huge. Thank you for sharing.
The chart and your explanation really made it easy to understand this concept. This video greatly explains flow/process and resource efficiency. Thank you.
Good Information. A new way of looking at process efficiencies.
This video is easy to relate to, Using going to the Dr to demonstrate taking less time to deliver better care. There is a lot of people involved in this process. Ive personally felt like Ive wasted my time by sitting waiting when the process could have been much faster. Loved this example.
It was such a good idea to use this an example to explain. Everyone could relate to how long it really takes to see get the result when we go to see a doctor here in the US.
This video really honed in on the meaning of waste as illustrated by the doctor's office visit. The PCE formula will be a useful tool for me to use in my production facility when evaluating processes.
Great real world example to put things into perspective.
If our health care system in the US was as efficient, that would be amazing..the takeaway however, obviously look at it from the customer's perspective. Well defined!
It is always good to assign numbers to real world problems to prove a point. In this case it clearly shows that our wonderful helath care system is broken when simple math and lean proedures are applied to the problem.
I watch this and understand fully what we are trying to accomplish at my work as well, there are many things to see when you use a new pair of eyes!
Excellent teaching to explain the PCE and how we can improve process cycle efficiency
This is a great example because it's so realistic and relatable. It makes more sense now why they say healthcare has some of the biggest opportunities to increase efficiencies.
This was a great real life example of how to calculate your efficiency process and how to take a deeper dive into time wasters. Now if only this was actually performed at the doctor's office to make things better and faster, ha!
Excellent explaination thank you.
Very informative.
Very good example. This is why all CI teams are a big part in business these days. Even when we think some don't bring value to the table.
Very relatable scenario for this video.
I had the opportunity to work with a SCRUM team at my company, and they used the RACI method. I didn’t realize it at the time. The team was very efficient in working with this method. I can’t wait to introduce this to my family 😊. I like that the flow of efficiency seeks to maximize the speed of work. A curse I possess is that I’m always seeking the most efficient way to do things. However, I understand that there is always a reason for their madness [doesn’t mean it is the right way].
It is also instructive how the two week estimate he initially gave didn't surprise me, I have acclimated to the inefficiencies!
This would be a great analysis to utilize for our hiring process. The time it takes to get information to the home office, for them to process the information, obtain a background check, fill out paper work, tell the ops managers they can start, get them uniforms, schedule safety training and finally get them started.
It is smart to have all resources in one central location to reduce time for handoff between departments. Smoother faster flow equals happy customer.
That's right, Jeff; sometimes we have to make important design decisions that involve moving team members around to the best layout for the fastest processing. This is a concept known as a production cell or end-to-end team that we'll study in the Improve stage.
Keeping customer-experience in mind is helpful for us to re-evaluate our process, and identify the clutters that cause wastes and diminished efficiency.
Good point, Mia. Thinking like the customer is a golden rule that helps ground many analyses that otherwise produce flat results that mostly confirm that we should continue doing things the way we have always done them.
Helping with paying attention to the focus of flow. And how much time is wasted.
Its important to optimize the specific units that goes into the process cycle efficiency
Great subject matter to use as an example of process flows that are not adding value for the customer! The PCE from the first scenario to the second scenario was revealing. In my current work environment, I tend to focus on flow efficiency versus resource efficiency because flow efficiency usually improves resource efficiency as well.
Its all about the customer for mapping process cycle efficiency.
Process cycle efficiency is a measurement of the amount of value-added time in a process, and it can be used for building out the ideal process
.
The PCE is such as simple calculation ... but it packs a punch of realization!
These changes would make health care much more efficient.
This video blows my mind. It's crazy to think healthcare could be reduced to four hours and efficiency lifted to 46%. A process like this would be great in America. There's too much red tape and over-processing in American healthcare which prevent a process so smooth and quick from happening.
In a perfect world that make sense, but you multiple by hundreds of people with limited capacity and resources the inefficiencies begin to flourish even in well established health case systems.
many times we only see the time from when we receive a request from the customer to when we deliver the product. However it is important to make sure we are looking at the time customer has a request, with wait time for the process to begin, to final product being delivered is total lead time
Excellent point! We must always take the customer viewpoint, who experiences our services in his/her unique way, usually different from the service provider's.
While I understand the value added to the lean flow concept and how the health care scenario greatly reduce wait time and customer satisfaction, I would have to ask, we have now increased the amount of paper. If the objective is to make the customer happy and though not at the behest of the organizations finances, I’m curious to know how this would be sufficient and sustainable.
There is a 9% decrease and overall time by the institution of grouping resources, and making the patient responsible for one transmission of the work flow to the next. Though at the same time, this would be an increase in paper production with the delivery of the lab orders, and a paper copy of the referral if the care has to go to a different speciality. It is not clear how the lean method is applied, but more paper production is needed to achieve it. Not certain how this is efficient or sustainable. Yee-Haw!
Flow and resource efficiency should balance out
84 times faster. Wow!
It's not enough to have a fast process. You need a process that doesn't waste it's resources.
All industries are in service to a customer, especially healthcare. Workflow and designing a critical path are essential to customer satisfaction and efficiency of resources...and lives. Recommended readings by John Toussaint, MD: On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry; and Management on the Mend: The Healthcare Executive Guide to System Transformation. Recommended reading by Kim Barnas: Beyond Heroes: A Lean Management System for Healthcare.