Doctor Sues JP Morgan Chase Bank for Refusing To Deposit Check
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- čas přidán 7. 02. 2022
- BNC correspondent Derrick Lewis reports about the story of a Black doctor suing JP Morgan Chase Bank for refusing to deposit her check of more than $16,000 in Sugarland, Texas in December.
Dr. Malika Mitchell-Stewart speaks to BNC about the experience.
In a statement to BNC, Chase Bank said, “We take customer experience very seriously. We have apologized to Dr. Mitchell-Stewart."
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#Lawsuits #Discrimination #JPMorganChase
She’ll take your apology in the form of a check. A hefty one.
Facts
How many zeros after the one. Hefty fines are called for.
Period.
Exactly! Get ready and cut one and if they have any sense they will fire those dumb employees who are likely about to cost them money and bad publicity!
@Phuc Hong How did you even make this political and second of all you're projecting so hard it's insane. We aren't in the 1800s, modern day republicans support confederates cause the southern strategy switched the parties so you're talking about Republicans at this point.
In this day and age, can't a bank just electronically verify a check is valid? It shouldn't be that hard for a bank to tell a fake from a real check. I hope she wins her lawsuit.
It had nothing to do with the check. It was the color of her skin.
@@jamesa77522 really ? I had the same thing happened to me and I’m white
@@glass1258 you must look like a meth head or something
@@glass1258You just had to have a contrary response.....TYPICAL OF YOUR KIND.
@@glass1258 have you been passing bad checks? Were you at all offended that you took a check to the bank and they refused to cash it or deposit it? Does this happen to you everywhere you go? Since this "EXCACT" thing happened to you.... Can you tell us which hospital paid you a bonus check that you were then unable to deposit because no one believed you were a doctor? Since they believed you were committing fraud please tell us about your experience with law enforcement that responded to the criminal scene? Was the teller that refused to deposit your legitimate check black? Or perhaps Hispanic? Or was it a white person that refused to let you deposit your employment bonus? Did you record the incident?... If so you should upload it to CZcams because it was not right to do that to you. It is wrong because you went all those years through medical school and then they refused to let you cash your bonus check that you worked so hard for many years to achieve. What the bank did to you was wrong and you should sue them. You obviously work very hard to deserve your bonus check at your new employer. You should be very very angry that it happened to you.... Please upload the video of that horrid experience so that we may also complain at that bank as well because of what they did to you.
If she was trying to commit fraud, she would have tried to cash it not deposit it into her own account!!
Not defending thier action. Lol but I'm not sure you are aware of how fraud can work. Depositing a big fraudulent check isn't unheard of it happens more an more and can go 6-9 days before caught...an can be withdrawn. I see it 2-3 times a month an I'm just part time at a little community bank
This is not an uncommon scenario and a lot of time the person who deposits the $ is innocent. The check the person that received it may be fraudulent.
@@kyos8462But the bank can put a hold on the deposit until the check is verified.
You can't cash a check for more money than you have in your account.
@@jeffrosati2570 Most banks will make a percentage of the initial deposit available immediately. People deposit a check, then wait a bit and draw out what they can, leaving the bank with a bogus check and them nowhere to be found. When things like that happen, the teller who took the check is usually fired. But the thing is, most banks have the ability to electronically verify funds available. And many banks have policies that checks over a certain amount have to be certified. A Bank Officer could have and SHOULD have been called to verify.
What’s the big deal??? People of all walks of life have this kind of money. Sell a house, get a bonus check, take out a loan to run a business. That’s not an odd amount of money. She didn’t come there with a $5 million check. WTH!!!
Even if she did have a 5million check, there's no reason not to take it for deposit with no cash given out, if it doesn't clear the bank loses nothing
She is black. That's the difference.
@@AAPSG too easy to forge checks now days. i bet she tryed to open a account with just a license. helps to show up with old location bills like electrc, water...... banks lose a lot nowdays to forgers. way tooo many white collar crooks.
@@AAPSGNot necessarily. Depending on the circumstances, the check could clear and CHASE could be screwed.
@@lexmercatoria2774 Never happen, if the check clears they have the money
This is not the first time Chase has had this issue with certain customers. Time to move your money to another bank and let them feel the pain of losing our money.
No disrespect,but if you think banks compete with each other and or they'll be a felt effect of one customer switching Banks,your a special person.Chase is one of the largest banks.with 2.6 trillion in assets a market cap of over 427 billion,the stock price is somewhere around $140.0 with millions of shares to sell and being held. What You want is to hurt the banking structure and how they operate,it's not very disconnected from each other.Its all under the fed.
Exactly.
@@albrown1812 You seem to be a special person due to the fact that you cannot put together coherent sentences.
I had the same thing happened to me with Chase Bank or I should say it's predecessor Valley National. The difference is I'm WHITE. So no racism here. That's the difference. IF YOU'RE BLACK IT'S AUTOMATIC RACISM. If you're white it's just business.
@@catman8965 Your anecdotal experience has nothing to do with what happens frequently to black customers. This even happened to a black Mayor. Mayor Richard Thomas of Mt. Vernon , NY brought in an official check and they claimed that it was fake without checking it.
They are a bank and can easily verify. The only conclusion is that they don't think black people can get checks.
I worked in a Senior role at JP Morgan Chase but eventually ended up suing for race discrimination in 2012. Then fast forward to 2022 and the old dog is still performing the same tricks.
And how did it go?
TEXAS - F THAT BANK!
Power concedes nothing without a demand. WHy would they change if we continue to have no self-respect as a group and continue to patronize them?
You beat me to it. There's probably more lawsuits we just don't know yet
Was this in US? My sister also works for them and is still there but in UK
She was putting money IN the bank, not robbing it!
Depositing a fake check in a new account is occasionally the start of a scam (where they try to withdraw the funds before the bank figures out it is fake), so you can't blame them too much. However, the usual procedure would be to place a hold on any withdrawal from the account until the check clears, which is what they should have offered for her instead of denying service. PS, a $16k signing bonus for a doctor in private practice is actually on the small side, did they think that the check should have been bigger to be believable?
All banks do this shit. I tried to pay off my car loan with cash and they treated me like damn criminal.
@@MyFiddlePlayertrue but a bank can also deny the check and tell them to go to another bank
I used to work in banking and am now retired. JPMC really screwed up on the wrong person here. They had no right to refuse the doctor here. If they were worried about the validity of the check all they had to do was place a hold on it until it cleared the issuing bank, just like the newscaster said. Instead what they did was treat her like a criminal and refused to do business with her. I hope this lovely doctor gets every cent she is suing them for. The justice department needs to be informed as this is a clear cut case of racial discrimination. It would be great idea to have banking investigators and auditors to come in and do an exstensive audit of their banking practises. I hope she wins big time!!!
You have no right to "banking", the clerks were merely exercising fraud-protection strategies.
She's a Doctor, her Colleagues are doctors, Chase Bank employees need a doctor, refused service stating that you don't feel comfortable about the insurance company As it fraudulent
@@straightup7upIt was because she's Black that the Bank Teller refused to cash the Check, I'm assuming the Teller was White.
@@JadenYukifan28 Bank tellers are trained to be suspicious of check fraud; they were following policy, besides, getting hysterical and acting like a wild bird in a bank is how you get arrested.
@@straightup7up I can understand that but the fact that not one, but two people working at the Bank accused her of trying to cash a "fake" check rubs me the wrong way. They didn't even see if the Check was actually real or fake, so they were unprofessional.
Dear Dr. Mitchel-Stewart, please know that A LOT of people in the U.S. are VERY proud of your accomplishment, the fact that you graduated medical school. You were wronged by this bank; I hope you prevail in your lawsuit. Hit them where it hurts, in their checkbook.
Amen!
Great post and all facts. Let me add...the bank employees should be EMBARRASSED. They are bank workers being racist and looking down on a DOCTOR. She's more educated than them and makes more money. Pulling for her to win this lawsuit just on principle
What people don’t understand is that THIS incident may have been the 1st at a bank with a check, BUT the SAME type of incidents happen to black people EVERY FRICKIN DAY. For example, people have expressed how they are tired of Covid & wearing mask, how masking makes them feel restricted, etc.., & that’s only been 2 yrs, black people have been black our entire lives, & this BS MUST STOP!! It is maddening, crazy & traumatizing. She NOW will have to add “banking while black” to her many lists of things that will forever bring back the events of that day into her head. Being black in America is living with our captors & experiencing PTSD, with no homeland to return to thanks to white people & the middle passage.
@@vanessareally Exactly. allllll the time! Thats what I was just saying above. Most people dont know or care but many nonwhite people are constantly reminded that they arent welcome in subtle ways throughout everyday just about.
She wants to cash in on a million.
Every employee who interacted with this woman should be fired.
I mean, no pne told her "because of the amount, we have to do xyz" instead everyone is walking around looking at the check like...naw son we can't do it, sorry. What kind of service is that??
It's pureland texas,..sugar!
CK, I do agree! But Chase must be disciplined for this on going disrespect and discrimination AGAINST our people and one way, is to HIT them in the pocket. This is not the first, second or third times I have been hearing about that RACIST, banking INSTITUTION!
@@carmennicholson2867 Hopefully she gets paid.
exactly. this was stupid. i have checks deposited to be verified all the time. thats just basic bank stuff. she did nt talk to the branch manager though that smells to me like i want a law suit.
I had this issue recently with Chase. They can literally just call the bank that distributed the check to verify that’s it’s legit.
Exactly.
Yeeessss what a shame
Maybe you need to sue them too. They do this all the time to anyone not white
I myself have deposited large checks through my lifetime, and never been asked one question or refused a deposit. Best of luck Doctor with your career and lawsuit. I will discontinue any dealings with CHASE.
That's because they know you.
@@millerforester6237 actually I seldom go personally go to the bank or same branch.
That is absolutely true they could have just placed the check on hold until they verified that it was a valid check. I worked at a bank for a number of years so I am speaking from experience.
🎯
💯
Exactly. I don’t know if racism or discrimination or whatever, but that is what should’ve happened. Somebody else commented that the Dr. provided several credentials and even phoned other employees to verify who she was. If that’s true, the bank definitely messed up. Should’ve accepted the check and placed it on hold while they take a day to perform validation. There’s nothing wrong with that.
They took a check from me from my home insurance and refused to verify it. I had to involve my insurance adjuster and he had to involve their finance department. Only after he got involved and I complained and told them he was involved and their finance department wanted me to find out exactly why they were refusing to cash is that the senior banker called me, apologized and told me the funds would be released the next day. This was over a week after they took my check and gave me a 00/00/0000 availability date. I'm not gonna lie, I was upset about. I also asked if it was because I was black because my insurance company is a national chain business. They're everywhere in the country. There was no legitimate reason for them to do that. Which delayed my home repairs. And everybody but them was embarrassed.
@@franny5295 😮 that's completely unacceptable for the bank. So sorry
They can show her how serious that they're taking this and apologize at the same time by filling her bank with cash.
Right! 😅🤣😂
Amen they need to fuckbags 💯
Thats what I always say to any entity. Fuck your apologies. Apologize with a check! They are only sorry it hit the news.
Congrats to Dr. Malika Stewart. I checked for an update and discovered that she dropped the lawsuit after she and Chase settled for an undisclosed amount. She is very pleased. You think that something is a misfortune, and God will turn around and make that misfortune, a true blessing!
Glad that they settled. My advice to Dr. Stewart and anyone else who isn't a medium-to-large company, keep your money at a credit union rather than a bank. Banks only care about their "big fish" customers, little customers don't bring them enough profit to care about.
AMEN!
Bring God in on greed, of course she’s very pleased - more free money!
@@MyFiddlePlayerthat’s why big banks stay as big banks. They don’t take risky bs like this
Amen!!!
Can you imagine working so hard to become a doctor and being treating like a common thief.
umm....that's like every working person in democ-rat state?
Good luck sister. I’m a nurse and know how hard you worked to get your credentials. Take the money and be the best Doctor wherever you are. Blessings to you.
Yes me too!
Sister a doctor and can't understand protocol?
Now, if it happens to her, a doctor, it is happening everyday to others that do not have the ability to sue. I hope she wins every single penny.
This is why we black women must stop capping for other groups.
Sue what, what are you people talking about, so black people have a large check, just cash it as not to upset them is the answer, answer to everything black.
Apparently, at one time or another this lady asked God for a million dollars and now she's finally going to receive it! Systemic Racism certainly has its benefits! Cheers 🍻
Absolutely is happening.
There are very many factors at play in the bank doing what they did.
The doctor was young the doctor didn't have a transaction history consistent with that type of a deposit and the bank with probably a local bank not familiar with the payer account.
Although race was probably a factor I don't believe it was significant enough to weigh in the decision I think the amount of the check was the greatest motivator, and her account activity was the second greatest motivator.
She is likely going to be making at least $300,000 a year which means that she's going to be making at least $25,000 a month so six months from now if she had direct deposit along the way they would have no problem in accepting that check.
This happened to a colleague of mine who was arrested at Fifth Third Bank for banking while Hispanic. She was trying to deposit a paycheck from the federal courts and the teller thought it was a fake welfare check. Only in her case, she was cuffed and taken to the police station.
OMG
Fifth Third Bank is far worse than even Chase. I had a credit card from them and just a plethora of problems.
Lawsuit
Horrible!
It’s time for people to start closing their accounts with JP Morgan Chase Bank.
I had the same thing happen to me with Chase about 28 years ago. My father sent me a bank check, drawn on a Chase bank where he lived. He sent it to me, but the Chase where I live refused to honor it, even when I pointed out that the bank itself held the funds that covered the check. About the same time, I attempted to open a new account at my local Bank of America, and they told me that it would take TWENTY-TWO working days for the check to clear! With a vey composed voice I asked the agent how much interest would accrue on the stated amount on the check while the bank used my money. Her eyes almost fell out of their sockets and gasped that they don't pay interest on checks during the clearing process. I took the check, stood up and said that I wasn't in the business of lending interest-free money, and walked out. I hope that doctor Mitchell prevails.
Why now I only deal with credit unions...
Cool story...you lie very well 😘
I think it’s time Chase’s discriminatory practices are held up to scrutiny. I went through something similar with them 35 years ago, even though I’d been with them for 11 stable years. I didn’t hesitate to promptly close my account and take my business elsewhere. Their apology could not compensate. I’m still smarting at the memory. I wish the doctor success.
👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽
@@adamburgins441 Yes greatness prevailed over evil doers! I understand, they couldn't believe it either 🤷🏽♀️
Education paid in full
She's black..hers would be free anyways
@@ryanm.3393 If education was free for blacks then you would have a million black doctors, lawyers, engineers, architects… your comment is so ignorant 🤮
@@iamme7664 look at the Belle curve to understand why blacks aren't prevalent in highly skilled fields,Google Belle curve
If I was on the jury I would award her 10 times what she is asking for
why would you care? You won't get a penny.
@@diggingmystyle It is not that any of us would want to receive part of the settlement. We simply want her to receive fair compensation for the grief they put her through.
@@buhdahto but is what she's saying the truth? There's always 3 sides to the story.
@@diggingmystyleI worked for Chase Bank in Houston for almost thirteen years. I believe every word she says.
My parents were deaf and a bank in Canada refused to open an account for them in the 1950s, unless they had a 'responsible' hearing person co-sign for them. This shows that discrimination occurs in all sizes, shapes, colours and time periods. Unfortunately, my parents were not able to sue the bank.
JPMorgan Chase Bank has a history of this. January 2017 JP Morgan Chase Bank was fine 53 million for charging black and brown people higher interest rates or their mortgages.
Not only that, JP Morgan wealth started with the Tans Atlantic Slave trade & financing American slavery. They have a long & continuing history of discrimination against black & brown people & communities. There should never be a black dollar deposited into that institution!
Add Target onto the list, they did me dirty, but there is a God.
@@chrissimpson6701 i wanna hear the story
I knew I never liked Chase.
Oh my god
I hope she wins her lawsuit. I hope Chase pays off all of her medical school debt 3x over. This is ridiculous. There are ways to verify checks including putting them on hold for a few days. Chase didn’t even try, instead they told her that they have a right to refuse. Pay the lady👩⚖️
Likely not. Those attorneys (after taking their 33%) will only coordinate with Chase’s legal team to prove discrimination mainly because it received media coverage. Then, they would try to mediate and settle with her for pennies. If she doesn’t take a settlement, she will be tied up for months and hopefully not years trying to get a Chase penny. Just because it’s the pandemic, she will be tied up for a little longer. She would be better off going the class action route or just banking elsewhere. She should have several bank accounts anyway.
They will likely offer a settlement for much less. But the case will move forward.
Period
That’s why she is filing the suit to pay off her bills smh 🤦🏽♀️ only in houston. The situation is not that serious for a lawsuit. Damn they publicly apologize so you need money now man GTFOH. Shit just fire the teller. Girl bye 👋 with the fake tears.
@@misscynthia32 Yep. She saw an opportunity to potentially get all of her medical debt, which she incurred by choice, her choice alone, paid off.
Those employees should be ashamed of themselves. Should be fired. There are bad apples in every country and company.
yes, especially in democ-rat liberal states
I went to chase to cash a check in Maple Grove MN,
I was told that the company has a cash limit on their account and my check was too large and they couldn’t tell me the limit - this happened last month.
I don’t recall being asked if I wanted to open a an account. - matter of fact I wasn’t asked I was told to deposit it in like a bank account of my own.
In Jan I went to Wells Fargo to cash a check and wasn’t asked if k wants to open an account either.
The manager called HR to be on the phone while I cashed my check.
They asked for my social security number, birthday and what I did for a living - maybe I should check on these to make sure that was protocol.
Don't bank with Chase. This is what we need to do when we experience discrimination like this. Take our business elsewhere.
This also isn't the only time Chase did this czcams.com/video/m-BUy6W0mZ0/video.html After when I saw what Chase did back in 2011 I promise myself to never get an account at Chase, and now after watching this new video I'm glad I still kept to that promise. I'm kind of annoyed this video didn't bring up Chase racist history.
Chase is about to be Canceled.
I know there isn’t a lot of black own banks but we gotta start banking with our own. Them people basically said she wasn’t good enough to have a 16k check
Happen to me about 5 yrs ago when I close out my TD Ameritrade account and they issue me a 1.2 million dollar check. Went to Chase to deposit it, was treated like a criminal. Ever since then, only bank with Credit Unions, they are only happy to take whatever I deposit with a smile. Funny thing is it's the same Chase bank in Sugar Land.
@@eop9969 Are you black?
All they had to do was put a hold on the check. WTH? So wrong. I’m sorry she had to go through that. Congratulations on becoming a doctor.
Absolutely!
Not as simple as that.
The account could be real and the funds in the account could be there as well however you're not going to be able to find out if the signature on the check is correct or if the payee is correct until you send it through the system.
Now because the banking system still works on a high level of trust in order to get things to move quickly the check will clear in a few days making the funds available to the payee within days. However if the check is a fraud then it might take weeks to months for it to be discovered.
Your bank doesn't check your signature every single time you write a check to somebody and they certainly don't know who you writing it to.
It isn't until you get the check that you see it wasn't a check that you wrote and it didn't go to somebody that you know. That could be a month or two down the line.
Some people recognize the large sum that wrongly leaves their account, some people reconcile their actual checks, and some never see the loss.
Like I said it could take weeks to months for it to be found reconciled and at that point the bank the bank tries to reverse the funds which means that the person who deposited the check will end up with a negative balance if they don't have that kind of money in the account to cover it. And at that point the responsibility for the money is on the bank that accepted the check.
So now you see why Chase didn't want to accept such a large check on an account that didn't have that kind of transaction history. They simply didn't want to get stuck just in case the check was a fraud.
The scam that I outlined above is run every single day with people on eBay and especially Craigslist.
Yep and now her 'bonus' will be anywhere from $500k to $1millions dollars, if she wins her lawsuit.
Also the bank could have called the number on the check to verify. The routing number will also tell you which bank its being pulled from which should match whats printed on the check. There are also water marks on the check to verify it's on authorized paper....jeez, I could be a teller.
They WANTED to traumatize her. THAT WAS THE WHOLE POINT!
The employee don't have a problem stealing the customers money but they've a problem depositing a check.
She should sue and not settle.
I desperately hope she wins this lawsuit against JP Morgan Chase Bank. She has worked too hard to be treated like a common thief. I know I will not be banking with them again. That apology wasn't good enough next time they will think before they act
She will win
I used to work for a bank anything over 10K supposed to be investigated, when she deposits the check the investigation would start, I believe there is a 5-10 day hold on the funds until everything is verified. But their hate is wouldn't allow them to even follow the procedures.
All they had to do was deposit it and hold the majority of funds until they could verify it 1-5 business days.
Doesn’t take 3 -5 days anymore(maybe larger sum)5 figure deposit are clear (from my experience)within 24 hours business days
Agreed she wanted her money that day lmao that’s what the deal was I know people in the bank
@@oilequalsgold2837 What's funny about racial discrimination!?
@@oilequalsgold2837 You must be clairvoyant. How do you know she wanted the money that day?. So what you know people in banking, wow.
It happened to me in Castro valley. They tried to say the check was not valid although it was drawn on their bank from the city I work in. I followed up with the Human Resources director who called their management. They apologized but I was so hurt and humiliated because I have never been a criminal in fact, I served as a law enforcement officer for 26 years. Sad that people size you up and make unconscious decisions that cause unnecessary stress to hard working people.
in April 2023, Chase settled without disclosing how much. The young doctor likely paid off her medical school debt in one go.
Good for her. I'd take that settlement and then take my money to a different bank.
Thx for the update.
JP Morgan Chase advertises with BNC, to get more Black customers, but they forgot that the employees at their local branches are bigots 🤣
facts
The manager said " they can refuse service to anyone without a reason." That right there should tell you all you need to know Black people!
Lol smh “without reason” = these people are unreasonable cave dwellers who are about to pay this Dr a reasonable amount of money!
A manager doesn't own the bank, he/she can be replaced. I need to know from the higher up about what "unknown reason" can service be refused. There's a reason for everything.
Not on discrimination.
@@car9167 I can't believe this is still happening in America if I was banking with Chase I would stop banking with them immediately
@@barbarabogues2235 I can't believe in 21 century we don't have a way to verify checks electronically to eliminate all doubt. Bias exists based on past experiences. That's not justifying the behavior. The bank tellers should have acted professionally.
I've worked at a check cashing place. They teach you how to spot a fake check and there are ways to verify a check i.e. calling that company the printed the it to check the validity. There was absolutely no excuse for mishandling that situation.
Any update on the lawsuit?
Change comes when we hold them financially accountable for the mental and emotional trauma inflicted!!!
Period. Severe and major financial accountability is the only thing that’ll make them think twice about this ish.
Thank you I’m withdrawing my money and putting it in my credit Union account.
too easy
True
The sad thing is that although they may have been historically and systemically racist and they may harbor some of those same prejudices today I do not believe it was a material part of what went on here.
If everyone in that bank look like her she might have gotten the same end result in terms of a rejected deposit however she probably would have gotten treated properly meaning they would have explained to her why they would not accept the check to deposit.
@@TruckTaxiMoveIt
The fact they rejected it after it was verified is the issue. I would probably have questioned it myself no matter who would have brought it in. I would have opened the account and gone through the proper channels and let her know because it is such a large amount it will have to go through proper protocol before it would be released. It would save both of us from the embarrassment. As far as I am aware they do have a fraud dept don’t they.
They can deposit the check and just make the funds unavailable until the check clears. Banks do that all the time.
Literally all the time and for alot less. I've never been asked personal questions about how my money is made or where I got the check from.
That's what so many of these people who are criticizing the doctor on here haven't considered. There are safeguards in place to protect banks against fraud, but Chase didn't bother to use any of them.
All domestic checks clear in one day.
I too was racially profiled by Chase and was harassed by the workers there. That was 13.5 years ago and it still bothers me. I wrote a letter to the District Manager of the east coat to arrange a meeting with him to review the video surveillance tape as to why they did what they did to me. They said no!!! These are people whom may be telling their workers. or communicate in some way to profile their customers. Sad.
1. If anything goes wrong with a bank transaction, you want to talk to "an officer of the bank." An "officer of the bank" can make a decision and bind the bank.
2. I prefer credit unions and smaller banks. If you are active in the community (Chamber of Commerce, Lions Club, etc.), you may actually know the people behind the counter. I am an attorney who handles probate and conservatorships. Often, I need a bank that will handle accounts where all executors or conservators need to sign the checks. Only a few banks will handle that type of account. I have a list of 7 in the Los Angeles, Orange County, California area.
Excellent advice
It’s bizarre that the employees at bank of such size with resources at their disposal cannot verify the integrity of a check on a timely manner. Moreover, it’s common practice and knowledge that the amount of a deposited check cannot be made available for withdrawal for at least 3 business days as the so-called float can be cleared. In short, there is absolutely no need for this to happen to this customer. Yet, it did. This begs the question of there is some extra unsavory thing going here. The fact that she is Black, trying to do banking in an industry that has shown again and again to discriminate against them, raises the real possibility that racial discrimination and bias is afoot here. Yes, lady, sue the bank. Force its hand through discovery process to air its dirty laundry.
As a banker for over 20 years...if they felt like the check was fraudulent all they had to do was place a Reg CC hold and allow the check to clear. (That's only one if many options)
I typed my comment before listening to the entire video (confirmed)
Right, this wasn't a concerned bank teller. It was a bank teller furious that a black woman was depositing $16,000 at once. And they, a superior white person, would be stuck as a bank teller all their life. It's jealousy and anger. They feel they're entitled to the med degree, the respect, the money... so they're lashing out at this woman for succeeding.
In June of 2022 Chase reached a settlement before the case went to trial. Terms not disclosed. They paid something. Thank goodness.Big bank bullies need to be sued enough and pay out enough to stop treating depositors money like it theirs.
Wow…$1m will erase all my anguish
A sincere apology will now come in the form of settlement.
Moo moo k
Amen
As it should.
She gonna get that million too... im not mad, get the student loans paid outta here!
Quickly 😀
Expeditiously!
Get it get it girl!! #payoffSallieMae
Her getting millions will be apart of reparation.
God works in mysterious ways😇👋🏾👋🏾👋🏾
Just close your account, they usually change their mind pretty quick after you say ok close all my accounts then 😂😂😂
What sort of bank are they to refuse a doctor's cash😂
A racist bank, anymore questions?
This is exceptionally disheartening. I hope that Dr Mitchel-Stewart is able to recieve all of what her lawsuit is asking for.
Disheartening.?.One could have a multi million dollar income just seeking out racism and filing lawsuits. There's more then one way to get reoperations!.
I assure if a judge sides with her the attorney will get at least 70% seems like a pointless lawsuit to me.
@@wokvonrockstein Money aside, I cannot imagine what it is like to be denied the same access to services that my family and I experience. In my early adult years and while on welfare, no bank batted an eye when I would walk in looking like a someone without any means and they cashed my check. No one ought to experience being denied what most do not even give any through to as we are not impeded by another's hate nor their ignorance.
@@davidradzik1379 From what I can understand, it may be that what is important for Dr Mitchel-Stewart is the principle of it. Mind you, I cannot read minds. I just hope that Dr Mitchel-Stewart is able to achieve her goals whatever these may be.
Banks has procedures for checking out checks with large amounts. Just follow the damn procedure. Sue the hell out of them.
We are living in a world where following 'the procedure' is no longer normal🤦🏽♀️
Jesus. That's why banks have 3 to 5 business days waiting on check's to clear in the first place. To verify the validity of all checks written.
If the bank simply told the customer the check will take 3 to 5 business days to clear, all of this could have been avoided. Anyone can wait 3 to 5 business days.
Instead the bank screwed themselves into a lawsuit. Great job bank teller.
Any update??
I’m so sorry for her experience,no one should ever be discriminated against. Especially at a bank where we keep your Money, I pray that she receives Justice🙏🏿
I think she felt like she was racially discriminated against however I don't believe that she was materially racially discriminated against.
If she had $30,000 in that account when she went to the bank to make that deposit they wouldn't blink an eye -- they would accept it without question or pause and even thank her for her deposit.
This is unfortunately a pattern with JP Morgan Chase. In Phoenix a BM who was a reporter was arrested for interviewing people for the Wall Street Journal. He looked suspicious according to a Chase employee who called 911.😮
There is no such ting as a reputable bank anymore. Chase, Wells Fargo and Bank of America are now listed as the worst banks to do any business with. This is why I only use credit unions...
Right! Especially Wells-Fargo.
Tell Harvard Law Professor Doctor Derrick Ball . He didn't know what he was talking about. When he used the phrase Critical Race Theory in 1970. To explain to his civil rights law students that even though black America had experience civil and Voting rights victories in 1964 and 1965 . America's judicial system and government functions were filled with systematic racism. Truth + Wisdom = Peace ✌ 🙏.
Dr Mitchell-Stewart is just one of many. I wouldn’t look for an apology, suing and winning would be good for me. People are jealous, racist and can’t stand to see us win. The amount of the check was the issue. It was more than what those tellers get in 3-4 months. Smh I pray she gets all or even more than a mil
Lisa Autry- You're exactly correct in saying that they are jealous of our accomplishments especially as it concerns our involvement in building this so-called nation United States. They also are fully aware of the fact that We are The True Chosen People of our Creator (Deuteronomy 28). That same Creator has said that He will get retribution for His Inheritance i.e. us (Ezekiel 35). All Praises to Sonini Nanini our Mighty King!! My People return back to His Laws (Exodus 20). All He ever wanted was us!!!
That the check was so much or how the check looked and the experience of the teller could all play into this without it having to do with race.
What if the Dr said can I deposit a $100 check? If she still got shot down the story becomes different.16k screwup would get a teller fired.
Ppl cannot stand to see successful black ppl.when they see black excellence they try to downplay it or find ways to discredit it. Or they paint the narrative illegal activity must be attributed to our success.
@@morganhairston6548 16k deposit in a bank you not even a member.That discredits and downplays EVERYONE who the bank doesnt know.You see how the story is not based on her trying to deposit a $100 check.
That's what she gets for trying to open an account at Chase. Next time go to a locally owned independent bank, and you'll be better off.
Any update on this story?
I remember depositing a large check to my bank, not CHASE. They accepted it, made $1,000 available right away, the half of the amount available after five days, then the rest was available after 7 days. The bank was making sure that it was a real check, but never asked me questions, like what I did for a living, etc.
*Skin Color played a part here.*
You are white, that's it.
@Purple Fanta , she is explaining WHY this does not happen to her! She is NOT insulting the claimant! I do not see any malice here. You, on the other hand, have demonstrated a lack of comprehension. There is no need for insults here.
@@zarapttazaraptta462 no, I’m not white, I’m Asian.
@@MYFBAMB I do not see a valid reason for you to call me names, unless you are what you’re talking about. What I was trying to imply is that other banks (which is why I said “not CHASE”) will still release the amount on the check after they have verified it is valid without questions that this young, successful doctor had to endure. I’m not white and I’m just as discriminated as you are. The only difference between us is you stereotyped yourself and made yourself feel victimized. I’m in support of this doctor, who is a fellow healthcare professional. I’m a Registered Nurse and I work with professionals from different race and ethnicity. We care for, and treat people regardless of their color or background, even felons. My massage therapist is a black male, for heaven’s sake. And for the sake of us who are of different descent and color, I’d say you shamefully misrepresented us all.
The bank tellers actions were deliberate. Given these tellers the unrestrained power to refuse service to anyone with justification. They wanted to humiliate this young doctor...without justification.
Had a similar issue with Compass bank where they would constantly put 10 day holds on my checks that came from my software consulting clients back in the early 2000s when I was in my 20s. Switched banks after about the 3 time of that and after hearing older colleagues with more experience (read charged higher rates) and did not look like me did not have the same issue.
don't see why she deserves a million in un-earned money though
Every African American who banks at Chase should find another bank to handle their business. Just
as Chase made it clear to Dr. Mitchel-Steward they had the right to deny her service, we, as customers
also have the privilege to deny them the right to handle our money. Money is the language that Chase
understands. Chase's statement means they can deny you service based on your color, and do not
have to tell you anything. Wake up folks.
You are absolutely correct! This story needs to get some National News Coverage. And people like Rev. Al Sharpton, Rev. Jackson, and some of the other prominent voices in the Black Community need to request that all Black People who bank with Chase remove their Money and do business somewhere else!!
and BOA I just closed my account this week!
Agree
I switched to a local credit union and never looked back. I won't ever use a national bank, these experiences happen far too often for us.
@@georgeandy6923
Are you kidding me SHARPTON
PLEASE THE MAN WHO TOOK A BIG
PAYOUT UNDER THE TABLE YEARS AGO TO LET THE DEVELOPERS TAKE OVER AND BUILD UP HARLEM WITHOUT BLACK FOLKS MARCHING NO JUSTICE NO PEACE...THAT SHARPTON GIVE ME A BREAK....TALK ABOUT GENTIFYING AT HIS HANDS...PLEASE LEAVE THAT SHARPTON IN THE BAG...
jb
This is 2022, and they still don’t have a system in place to verify the validity of a check before accusing someone of being a criminal. What the F….
They didn't even try
Um, Yes they do. It's been there for over 60 years. It's called , "pick up the phone and call the check issuer to verify."
They absolutely do they just didn't want to.
They do, they just didn’t want to.
💯
Girl, what you expect, it’s Texas.
Same thing happened to me at Bank of America on the edge of Austin, Tx
I experienced the same thing with a teller at a Chase Bank and she wouldn't cash my work check. Plus I had the funds in my account to cover it if she was that worried. I wrote a very detailed review about that location, management never responded to me. I went to another location and was treated much better. Sometimes the banks really need to look and train their workers properly. I used to work for a different bank sometime ago and we were given training on how to properly verify a check and we could deposit and get verification by escalating if necessary too. They would tell us what questions to ask and everything. But what you cant change is personal bias. Sad this successful doctor had to go through this. I hope she wins the case and the bank can improve and do better.
This is disgusting and wrong treating customers like that! Glad, I stopped banking with Chase in 2018.
Imagine the hilarity that will ensue when she goes to deposit her $1 million settlement check and Chase says, "Ma'am we're not depositing that. That check is fake!" Maybe she will sue for a billion dollars then.
I'm in accounting at my job and we will not as a matter of policy ever issue a sign-on bonus as a live check for exactly this reason. It's often a younger person new to the area trying to open an account with just the check, and banks give them the runaround. So we require a savings or checking account to receive your sign-on bonus and HR puts that in the offer letter so they can't claim they didn't agree to it. We give information on local credit unions to new employees relocating to the area where you can open an account with as little as $10.
Yeah no that whole “we can refuse service without saying” will ONLY get you sued.
How many times does this bank chain be held accountable? This happens all the time with JP Chase.
Just went through the same thing less than 3 grand check. Teller said she was uncomfortable to me too.
That's the kind of banking I like. Walk in with a few thousand, walk out a millionaire.
Lol too funny 🤣 but true they will learn all industries that target my people
They could have just put a “hold” on the check for a couple of days if they thought it was fake, among others steps..
Not as simple as that.
The account could be real and the funds in the account could be there as well however you're not going to be able to find out if the signature on the check is correct or if the payee is correct until you send it through the system.
Now because the banking system still works on a high level of trust in order to get things to move quickly the check will clear in a few days making the funds available to the payee within days. However if the check is a fraud then it might take weeks to months for it to be discovered.
Your bank doesn't check your signature every single time you write a check to somebody and they certainly don't know who you writing it to.
It isn't until you get the check that you see it wasn't a check that you wrote and it didn't go to somebody that you know. That could be a month or two down the line.
Some people recognize the large sum that wrongly leaves their account, some people reconcile their actual checks, and some never see the loss.
Like I said it could take weeks to months for it to be found reconciled and at that point the bank the bank tries to reverse the funds which means that the person who deposited the check will end up with a negative balance if they don't have that kind of money in the account to cover it. And at that point the responsibility for the money is on the bank that accepted the check.
So now you see why Chase didn't want to accept such a large check on an account that didn't have that kind of transaction history. They simply didn't want to get stuck just in case the check was a fraud.
The scam that I outlined above is run every single day with people on eBay and especially Craigslist.
Can't you GET it!???? These people hated her for being a BLACK, beautiful, successful, Doctor!
@@TruckTaxiMoveIt This make no sense, why cant they check signature on every check? Check payment is not supposed to be the same day (especially when its not the account owner depositing into another account).
Also, there better ways to reject a check
@@TruckTaxiMoveIt Why was her paycheck one with a manual signature? Was it or are you guessing?
Normally, paychecks are automated with preprinted signatures.
Was her check different than other paychecks from other people at her employer?
If they verified her identity, they could have still taken the check, held it and called the employer to verify the next day (if she was depositing the check outside of her employer’s payroll office business hours).
If the check was “fake,” they could then call the police to report it and they would not have lost the money.
They just assumed it was fake and made no real effort to verify it.
There are so many videos on CZcams about how bad Chase is treating its customers. The best way to deal with the situation is do not do business with Chase.
Something like this happened to me about 10 years ago. I was DEPOSITING money and they asked for my ID!!!! They check and my VISA card had my name on it. I thought it was strange so I forked over my license. I went to a different branch the next week and handed my license and the teller asked me why? I told her what happened the previous week and she became visible mad. I didn't pursue more information but now I know what was going on. She told me "you don't give your licenses to deposit money." 😒
shes been humiliated and the action of that bank will remain with her forever. ive been banking with chase for nearly thirty years ive chosen to close my accounts
I would love to be on the jury. Shameful behavior!
jury? they'll settle out of court like they always do in these numerous situations
They actually think it’s impossible to surpass them, however they just helped you to surpass them a second time. You should thank them later.
From what I’ve gleaned from these type of videos, her big mistake was treating JP Morgan as a ‘reputable’ bank. 😂
Wow ! An apology isn’t enough . I’ve been a chase bank customer for 10 years and I am going with a different bank . This has happened before and with a black man who was an architect and they wouldn’t deposit his check. I have dealt with discrimination at high end stores before and it’s really ridiculous this isn’t slave times . Black people do have high paying jobs and contribute to the economy like everyone else !!!
THAT MOMENT of THAT FEELING when you realize that you are being penalized, dismissed, discredited for reasons that are imaginary at best.
The narrative that has been repeated about women who look like the doctor has been amplified by the "discomfort" of the tellers, to the point where chase has just lost any consideration for MY business as an artist. THAT FEELING of being on the receiving end of racism for invalid false reasons is not a good one for anyone to have.
We have two children about the age of the doctor who are echoing that same things I endured as a photojournalist in the capitol city of the Show Me state back in the 80s. The first time it hits you it is a shock. Living with it day after day like our grandparents did, simply can no longer be tolerated. As a light sculptor from the Show Me state thank you young journalists for the work you do before the unblinking eye of the camera! Thank you for sharing Dr. Mitchell-Stewart's story!!!!
In August of 2019 I was fired because I was black and had a disability. There are no words to adequately describe the rage and fury I felt internally, after being invited to return to the job after an aneurysm in 2017. THAT FEELING is a concussive rage that blinds all thoughts of logical reason that is intended to protect the Self. THAT FEELING is also the suffocating poison despair choked the breathing light from the voice of the young shiny Soul of Ms. Chelsie Kryst.
The behavior I endured in the work place in 2019 should have been over long before the 1980s, but I lost a job at a newspaper due to the poor team building skills of those who try to do less than substandard in the work place. All of you who have not had THAT FEELING as an employee or a customer, consider yourselves lucky. Please encourage those around you to give you a heads-up about who says what when people who look like you are not in the room. That is what you can do to help out young people who look like us. Let the people around you know they should encourage the people who are "uncomfortable" serving people at work based on skin tone.
We know a standard of excellence on our worst days at work that we know now that 40% could never do as an imagined goal in their dreams, especially when it comes to manners and how we behave in the workplace and the job we agreed to do. THAT FEELING angered me so much, it was all I could do not to act upon things frowned upon in courts of law. The behavior was so blatant, I negotiated the settlement on my own with a clip in my brain. The exacerbated PTSD of the fury and despair is still a problem two years later. I hope she wins. Texas is dangerous these days.
At the very least, those tellers should have been fired on the spot. The job of everyone at a bank is to take money when it walks through the door!!!!! Find me one black person who works at a bank who would not get fired for failing to take money when it comes through the door, and I will show you a child who must have attended one of the schools the Obama girls went to. In the land of Josh Hawley, it is hard for this self employed light sculptor.
Please keep doing your work.
@Roma.....you are not alone. Keep your head up. And thank you for your comment.
Columbia MO here. I feel you. I am not a poc clearly. But I sympathize with this. I get so weary of the racism, not nearly as weary as you all to be sure. But I have love for many people, all people. Even my perceived enemy. Because we are called to. However, there are ways to effect change. I just don’t think it’s going to be in my lifetime. I’m old. But until then I will fight against this sh*t till I’m gone. Thank you for posting. I would love to see your work!
Smh, i ran into this same issue with a check that was deposited from the VA.
I hope she closed her account and gets every penny she’s asking for. They’re horrible!!!
"She chose Chase because she thought it was a reputable bank". It is a reputable bank. The germane question is "What is it reputable for?".
Would you say the same for Wells Fargo?
Reputable for premium racism.
Chase has BEEN doing this. Remember the NFL player they denied opening a high end account a few years ago? Y'all know they got their start by using our ancestors as stocks and bonds, right? They insured slaves as property. They've always been wicked and discriminatory.
The costs of integration
Smh wow to see this after they’ve discriminated against me too
@@nastynealsmancave6574 ....that is a very disturbing comment to make, you get that, right?!!
That was Wells Fargo Bank
@@aliciarobinson4107 ....Jimmy Kennedy earned $13 million during his nine-year career as a player in the National Football League.
But when Mr. Kennedy tried to become a “private client” at *_JPMorgan Chase,_* an elite designation that would earn him travel discounts, exclusive event invitations and better deals on loans, he was told he "NO!!" because he was black!! It was defo Chase Bank!!
Every account i opened always had a hold period before I could access the funds for exactly this reason, so they could verify the deposit.
The bank should be sued, that is a small check.
I see, the bank 🏦 personnel didn’t believe she was a doctor 👩⚕️. Even the emojis don’t have no other color but yellow for doctors.
glad to see this. As a depositor at Chase I know them to be fools. The fear of lawsuits is one way to bring about change in the "marketplace."
I hope she wins !!
🤣🤣low iq
@@ryanm.3393 Who the racist Bankers, or the beautiful and educated DOCTOR!?
Screw them financially. It is the only thing they understand. Hope she wins.
It’s a bad feeling when someone poops on your big moment.
I've worked as a bank teller, I've worked at Chase(not as a branch teller), Chase needs to clean its house apparently.
I hope she deposits her new check for $1 million at Chase, just to flex, then immediately take it back out so they can't profit from it.