Mechanic breaks BMW!
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- čas přidán 6. 04. 2021
- What does a mechanic do when he breaks your car? I appreciate your Like and follow for more!
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This is how the professional works. He takes complaints of the customer seriously and gets to the bottom of the matter. This damage is due to a pre-damage to the intake manifold and has now been revealed by your work. The accommodating removal is praiseworthy, because the damage would have occurred sooner or later even without the previous repair. This is how reputable workshops work, I myself act exactly as you have handled it here. Professionals also have a professional honor.
What you are telling me is honest auto shops are possible. That honest mechanics exist I knew. Honest shops I have seen, but rarely. I have even seen h{nest used cars salesman. Really, I have!
This is good to hear and see. Thank you!
And thats exactly how you keep your customers coming back. I dont mind paying a little bit more if the work is done right.
The one problem that comes to mind are older rusty cars. Everything you touch might break and by the time you're done they have a whole new front end on your dime.
Of course you want to be fair, but you also have to be realistic.
Amd that’s why y’all succeed!! The world will give you the same energy you put into it.
This will Not Happen in Germany honestly. They charge you for everything. Let's say the official BMW dealers and workshops.
“It’s what you do with those mistakes that define your character “ that speaks loud good job bro👍🏽
Mechanic should do a complete 100% check before they return the car back to the owner! Mechanic will never tell you the truth
@@ega0117 That sounds rather dumb. Do you expect your electrician to check for leaks under your sink as well? Have you any idea of just how many things can go wrong on a car that a "100% check" encompasses? Don't expect a full inspection if you're not paying for a full inspection.
You said it, bro
I read that as "that speaks LOUD, good Job Bro"
Society tells me I'm perfect just the way I am. So I don't make mistakes. It must be your fault.
An honest mechanic is all any reasonable customer can ask for
They are few and far between 😢
Bs.. its 13 time more likely you'll share a bad experience than a good one.. so ppl just prefer telling bad stories than good one.. evey mechanic who would like to keep in business has to make sure his work is professional if not he can't compete with other garages
@@EngelinZivilBO soooo your point is that a mechanic should lie to his customers so they will choose his shop over anothers? Makes sense to me 😂👍
@@david_4246 are you stupid?
@@EngelinZivilBO nope. Are you?
This dude knows what customer service is all about.
other places will give you a refund and refuse to work on the car.
At least it wasn’t as bad as when my car was worked on I work at a dealership and had a misfire and I was too new to figure it out myself and I had someone look at it and his lazy ass just ran the check engine light and said that was the issues even tho it wasn’t it was just a bad ignition coil and when u got worse after he worked on it he just said it was a bad cat..
Everything about this was brilliant. The diagnosis and accuracy all the way to how it was dealt with for the customer
Which in return makes your customers coming back to you over and over again. This is not only true for mechanics - but any business. How you build long-term relationship. 👍
Same as being honest and sometimes referring your customer to another specialist if it's not your expertise - rather than trying to get that job and failing miserably.
I love it when mechanics are honest. Instead of going for the short term gain and getting money today, he got a loyal customer and will get money for years.
Well said!
Stop praising him this happens in lots of dealerships all around the world
Honerable mechanic and documented this, outstanding! I don't see dealerships doing this type of videos.
A good mechanic isn’t exactly rich with money. He’s rich in integrity though.
And they probably get a more local customer base
My old mechanic did well for himself. He wasnt a multimillion dollar in the bank rich, but he had a waterfront house that he had built, a fantastic workshop man shed with an m3 toy car, and he owned his buisness workshop and land. He was smart and maximised a few opportunites and was an honest and great guy. Unfortunately, just before he was due to retire he got lymphoma and died.
Mechanics have higher chance of getting it as they are exposed to oils and solvents. I always tell people, wear gloves as often as you can.
Meh...was it a mistake or you got unlucky with their shoddy parts? Good on ya though.
Should be both
@@AskformeJohnT well I’m a mechanic, do I wish I made more? Sometimes I do... then I realize I have tools and knowledge most people don’t... and that to me kinda makes up for it. Plus I couldn’t do anything else, I love turning wrenches too much.
If you’re a mechanic attached to a shop though, the shop has bills it needs to pay as well to keep you employed.
And if you’re the mechanic that owns the shop... do I need to say anything else? You ain’t rich 😂 at all. 😂
It wasn’t a mistake. That hose was ready to go and these things happen on repairs. Awesome job covering that for the customer. They’ll definitely remember you for your good work.
The honesty of the mechanic is commendable. If that happened to me, I will be a repeated customer for sure.
My favorite phrase: "Honestly, it just broke when I touched it"!
Not many people are as honest as you sir! Great clip.
On camera he’s honest but off camera he probably not
I was working on an old accord once where, with a witness observing me, simply holding a connector, it exploded. Everything was so brittle >.<
But this is why pre inspections are important. I've dealt with a few n55’s and I've learned to smoke them before trying to disconnect any air/vacuum lines
Plastic flange? are they insane?
@@seanandrew2823 yes by now we've all learned that these expensive car companies are a scam
Bro i dont understand it, you guys still accuse him of being a liar when hes accepted it as his mistake and is doing the fix for the customer. What more can you ask for? You guys dont deserve good service like this, and should pay out of pocket for the way you think.
That's how you do business. It's awesome seeing people being accountable. Keep up the good work!
Being accountable for pre existing damage 👌 genius
@@Animo92 It sounds pretty simple, but you would be surprised about how many people regardless of customer or business operator that try to swindle others to their benefit.
@@justicevasey2295 that doesn't mean that just because you found it that you personally need to rectify it at your own expense
@@Animo92 He literally says in the video that it was probably broken by his shop last time it was in when they were working on it. He fixed a mistake made most likely by him or someone who works in that shop.
Factz
We’re suing a mechanic for frying our computer along with other damages the dealer is finding. In return we were cussed out by the mechanic and was told from him “take me to court, I don’t care I own this place”. I’ll let legal handle that, but I do love this type of content. You handled it very well, and trust each other with the process of fixing the issue.
Do you know how he fried the computer? When I worked at a shop our OBD connector fucked up internally and absolutely BTFO every other module in a jaguar.. The boss ate the cost of course but god damn. Almost every module had "no comm" codes, and the dashboard went blank for a half hour.. rough time
It's great to see taking responsibility and being honest.
Actually finding a mechanic that would own up to that is like finding a winning lottery ticket
Fatt daddy's auto Claremore ok.
@@datasecure5790 I have heard of that place..
No that rare, you must get scammed a lot.
100% true
Twice over
Kudos for having the integrity to admit you may have been the cause of the problem. I wish all business and people for that matter operated this way, subscribed!
Unlike some others that deny and then over charge you to fix the issue and create new issues to charge you even more
Let's be clear. He didn't admit that HE may have caused the problem. He admitted that the problem may have been caused at his shop/ dealership. We love to point out other techs mistakes.
@@chasemc69 that last sentence killed me.
He wasnt the cause of it at all because it wouldve gone eventually anyway but he just knocked it and it broke off earlier than it was going to
@@EnglishDrifts69GTxREDExactly, its bound to happen, just takes one unlucky bloke to give it a tug, and brittle crap plastic will break....
Happy customers will return, genuine mechanic are like angles
I love the message. Take your time to Do quality work. When u rush things usually things like this get overlooked. Never ever rush!
We need more mechanics like this guy.
He'll why your at it can we get more professionals in other career fields to follow him, you know doctor's, lawyers, cop's, politicians, judges and even preacher's too LOL
There’s many like this, they just don’t have huge CZcams followings. 90% of customers are too cinical to even entertain an honest mechanic even when it’s right in front of them
“Even though we didn’t… … we were in contact with one side, so we’re going to cover this…”
Hey, that’s a winning strategy. Now that guy, who cares a LOT about his car, is going to tell his friends all about how you set him right versus how you screwed him.
That was probably one of the better eatings of $75 you took as a shop.
He will see returns on this customer service for years. A happy customer is a repeat customer.
I mean... its their fault so
Honesty is the best policy good job
One of the best things I learned in retail is it's cheaper to keep a customer than to replace them.
Yea for sure. If I was the customer I would trust him to take care of my vehicles without fearing of being screwed.
Thank you for the bigger message, I needed it rn
Thank you for being such a professional thank you for taking the time to shoot this videos while you're busy and thank you for being so transparent
Put very simply we need more mechanics like this out in the field
I'm Out there 🥺💯
I'm out there
And just because of your honesty and professionalism, I want to give you guys my business.
Keep up the good work, I/we certainly appreciate a good and honest mechanic.
TBH that's the only reason some of us do this. It is not fair for people who don't know about cars abd to me just rude. Be honest and your customers will love ya no matter what
This is what keeps a customer coming back and also being reccomended
This guy is fr a true professional at work.
And that's how you get customers to come back and recommend you to families and friends. Awesome job!!
well said. and very well done
Too much CRAP on a BMW made out of PLASTIC that breaks! BMW a Curse Worse than Death
"What you do with those mistakes is what defines your character" 👍
wish the garage was near me this is refreshing to see a good honest mechanic
That wasn't a mistake. That was good service. Hero Status Awarded
It’s a BMW, after 20K miles every plastic piece under the hood starts getting crunchy. That plastic flange piece is one of the most common ones. Not the mechanics fault at all
Really shows his and his shops character though I would love to have my vehicle serviced here
BMW fault for plastic crap parts, I bet the mechanic is p'd off inside, not his fault but paying the price for BMW cost cutting
Shows how much a piece of shit a bmw is compared to a toyota or a honda , lmfao, my car is 17 years old and runs better than those pieces of junk
Yep especially with the bolt ons that car had
@@iwxw8437 yeah, my camry is 20 years old and still going strong at 413k k's, just designed for longevity and ease of maintenance, done most of the stuff myself, only basic to replace the starter (409k) Alternator(370k), could go on but yeah all those European cars full of plastic crap and too much electronics not needed...
You sir, are a very rare person and tech. The vast majority of dealers/service departments/techs will say the part was already broken and charge the customer.
Love this. You are a very honest man and you dont drag your videos which I love and also no annoying background music
Well done, glad to see some honest people still out there.
Had a repair done to my truck and a AC failure occurred because of it. A year later. The dealership stepped up and covered it 100%, nearly $1000😳 Made my day!
A year later? Crazy. I just roll my windows down .
@@FieldBoy111
It failed a year after they did the work.
Rolling down windows is fine until the dew point is 60F+ and the added drag from window down overtakes the parasitic loss from the AC compressor.
I wouldn't call that a mistake of the mechanic but more the engineer that put a plastic flange leading into a turbo. I give respect for doing that repair on the house.
Money well spent.
Props to the mechanic(s) for being accountable, but, the questions still remains a mystery:
BMW...wtf and why?!
They called it weight-saving, i called it cost-cutting, they can easily use a cheapo carbon fiber for that but plastic it is, i mean c'mon BMW its not a cheap car by any means, at least use a better material for parts at the engine bay
I have to be honest I love your work ethics. You’re a great example for how hard-working trust worthy mechanics should be. Good luck and keep up the great work.
this is how professional shops operate and he's right professional mechanics do make mistakes and you learn from mistakes and he made the customer whole by fixing the problem salute sir
We need more mechanics like you man set the example for everyone else
This guy is 💯 percent shit happens but it takes a real man to admit he was possibly wrong and fair play that you fixed it and didn't screw the customer over like most mechanics would do
If there is a chance the guys at the shop I work at "might have" caused the damage we fix it and assume responsibly for the repair. If your mechanic doesnt do the same find a better shop.
Edit: "I do not work at the shop
in the video"
Well done sir. Nice to see someone with integrity.
I can appreciate this man a lot. I took my car to a shop to get an upgraded turbo and ported manifold along with a few other things put into my car and after I got it back my head gasket blew. It had something to do with the wastegate and how it wasn’t calibrated properly or something along those lines and the shop owner called me saying he will cover all the labour costs and he’s gonna be there this time to make sure everything is proper.
Always have brought my car there now.
Being able to backtrack your repairs after a complaint is 1 of the keys in being great at what you do! I’m a tech and it’s all love of the game!
Mad respect brother you admit to a issue and cover it regardless of it was you or not
👍🏽 It’s rare that I’ve been or have heard of someone being this honest in the automotive industry or in Life FANTASTIC JOB!
100 % true and positive.
Fair play to you.
Your customers trust you and will come back for your service .
Real professionnel 😊😊
And honest mechanic that's freaking outstanding! Glad to know there's a couple of you guys left out there and thank you for doing the right thing
I would love to have this guy as my mechanic. Good help with cars is so hard to find nowadays. Great job and great video man! Keep up the amazing work
Update: thanks for the highlight too. I always like to spread the love. We need more of it nowadays 😂
This is the sort of people you should be dealing with. Keep us the good work!
Great ethical and knowledgeable auto technicians are hard to come by. Hats off to this technician
Got to love the guys that take pride in their work. The world needs so much more of this.
He says it's a mistake. It's not necessarily a mistake. Anyone that has ever done their own repairs knows this stuff happens - a lot. What we don't need are mechanics who's first instinct is denial, which invariably turns into them blaming and gaslighting completely innocent parties.
Perhaps if fewer mechanics didn't perceive being questioned as being accused of making mistakes, things could get resolved without headaches.
You are absolutely right.
Absolutely correct.
Not just mechanics.. the entire human population. You can’t ask anybody shit without them taking it as a direct attack.
Yes especially with plastics. Sometimes it is incredibly difficult to remove a plastic part without breaking it when it becomes brittle.
BMW, VW, Porsche AUDI underhood parts are notorious for using plastic formulations that have a tendency to dissolve and use weak plastic welds that have high failure rates, which is why there are disclaimers that protect a shop operator. But if you cause damage admit it and pay for it because it's only right and supports the integrity of the rest of the profession.
You guys are a reputable honest shop. So many are not. Keep it up!
Make sure everyone knows where your shop is as I am willing to bet this is the best advertisement you could ask for. Nice to see an ethical and reputable shop!
I like how he said "finished breaking it off"
nonetheless man great job am sure you just kept a great business relationship with going 👍👌👏
Not his fault, it's a BMW. Scotty says the plastic on those falls apart right before your very eyes 🤣. This is proof.
@@justacinnamonbun8658 🤣
@@justacinnamonbun8658 Bruh Scottys ideal car is one that's driven 3k miles over 5 years, he's the last person you should listen to
@@alextheonewarrior Scotty reminds me of my father, he's old school, no nonsense, and he's cheap. I grew up fixing diesel trucks with my dad. Scotty's advice is gold 🏆. I don't agree with him 100% of the time but it's pretty well known there's a reason you can get a used BMW or Mercedes-Benz dirt cheap.
@@justacinnamonbun8658 Scotty has some good advice helping inexperienced people learn more about cars. He does say stupid stuff sometimes but it’s his videos that give awareness to people knowing taking care of your car can be done by anyone.
Professionalism at it's finest. Another shop would have easily said "we didnt remove that part, therefore, this will be at least another $80+ for a diag and we can fix your issues for a fee."
This kind of mechanic is far and few in this world today hats off to you sir
Wow. Love this guy! A man of integrity for sure! Bravo, long may you prosper! 👍🙏😎
The difference between a mechanic and a true technician, kudos to you brother!
If only there is a reliable and trustworthy Mechanic like you Sir 😢
Yes! I tell the guys I train all the time, "Don't be afraid of making mistakes. It happens. What matters is how you fix the problem you caused once it has been brought to your attention. If you deflect, I'm upset. If you man or woman up, take responsibility and handle the situation professionally, we're golden. We're humans. Not machines." Great vid.
You guys are awesome. Keep doing as you arre and u will succeed. You are a rare specimen in the automotive repair industry.
Damn most mechanics won't admit to when they break something... you da mayne!!! Good job on honesty 👏🏾
Shoutout to you guys for being good honest mechanics. Keep up the great work 👏🏾
This kind of Service is what keeps customers Loyal thumbs UP.
Wow, an honest mechanic that is not going to stiff you. Congrats 👍
Thanks buddy for being nice and caring. People like you are very much appreciated.
No shop in my area would do that. They charge for everything and I mean everything.
Where is this guy's shop located he sounds very honest and not a rip off guy
Real man
Thank you for your honesty and integrity
Very nice job locating the repair needed and diagnosing the problem. A+ work.
Not enough people as genuine as you 👌🏻👍🏻
Your customers are lucky to have someone with your level of integrity servicing their vehicles. Kudos
Pégale un mamon!
This type of care builds a life long customer
This looks like a mechanic is a victim of circumstance. Good on them for figuring it out and covering the cost . Which for them would be minimal but will have a customer for life and a great referral
No, he is a victim of bmw's horrible engineering. And they used to make solid cars back in the day
@@mexital1159 facts
@@mexital1159 shure cause such Things could never happen on older cars since on oder cars are no plastic parts at all and even if that would be the case parts can fail even with good engineering....... but i give you that bmws got worse since the oldern days
It’s not a victim.
It’s life . he as a mechanic knows it.
they know, plastic will break apart under many miles on heat.
@@Amarillobymorning777 too bad some customers never seem to understand that. Mechanics are all incompetent and scammers in their eyes
Does anybody else appreciate it when a person can clearly explain something? I think it's becoming a lost skill.
Yes lol. I'm terrible at teaching/explaining things.
@@phillipmoore9661 same sadly
I wish i had that skill. I make a mess when i try to explain something. I have to readjust my thought pattern every time. 😩
Uhhg that was always a goal of mine. Much better than I was, but nowhere near where I want to be!
You know someone knows a lot about a subject when they are able to explain it simply
Great video to cover the concept of 'doing the right thing'. I've always encouraged this type of thing in the 13 years I've been a tech. Covering something like this; whether it's a dollar or a thousand dollars, with keep the trust of the customer and their repeat business, in addition to the moral compass of honesty.
Part of me feels like the right thing to do would be bill the customer for the part only at your cost so you don’t go even more negative since you already invested free time and it wasn’t your fault technically idk though definitely a learning point after something like that happening sure it will be a habit to check that pipe regularly for cracks😂
Absolutely. “Covering it 100%” is not how you handle these situations. If we did that for everyone we’d be broke. Things break. You can help the customer out on labor and letting it go at cost. But paying for the part and installing it at no cost is moronic. This guy is a very good tech. But not sure why he’s putting out a video like this
Wow as a business owner I explain this to all my staff well done great content!! And I love the way you explained it
...it's OK to make mistakes,it's what you do with those mistakes,that defines your character.....
Translated to Bulgarian-Не е страшно да се усереш,важното е да се избършеш....
Just like its only failure if you don't learn or the only dumb question is the unasked question
I've been running shops for about 12 years. Thank you for sharing.
Mechanics/Technicians will always be needed. It's because of them having a presence online that people like me can DIY some of the repairs. There will always be paying customers to keep money in their pockets. Amazing customer service. 🎉
This goes to show just how valuable a good honest mechanic really is.
You sir are a respectable mechanic, thank you showing us that there's a chance we can run into a good mechanic like yourself.
Your a good mechanic and a berry honest good bless you and your family
Too bad there aren’t more of y’all. As a retired mechanic, I don’t see honesty enough to be hopeful.
Good on you. I've worked on stuff under the hood. My VW was notorious for breaking that stuff. They used plastic coolant hose connector piping. 20 years in the texas sun and running hot coolant and they're brittle and eroded. I wouldn't have blamed you for breaking that, awesome of you for fixing it!
Somehow people are seeing this as mistake made by this guy.
Because of his professionalism, and desire to correct the problem, I'm now a subscriber to your channel!💪🏾👍🏾💯
You’re honesty will gain you more customers
Look at you being honest and correct in business. That's how I like to do things too.
Awesome, it’s great to hear that from a professional who knows what he’s doing and can admit fault👍🏾👌🏾
That exact thing happened to our oddessy, however; the tech tried putting yellow painters tape on the break, the tech also said it was probably left on when the work was done. We found out later that he broke the intake housing at the pleated area and attempted to cover up his mistake. The shop covered the issue and the tech lost his job. The only way we found out is we have a friend that works in the fleet sales department. Apparently this wasn’t his first coverup
I bet the idiot went bragging to everyone how slick he was🤦🏻♂️
That’s how you know this is a legit shop. They may take a hit but their integrity earned a customer for life as well as earned new customers from the praise of a satisfied customer.
That costumer will definitely come back! Good job m.
Great job
Your business will thrive for your honesty
Thank you
I needed to hear this message for something other than cars. Thank you!
You clearly care about every single vehicle brought into your shop. A good mechanic. If it was my car, I’d be back despite the mistake simply from how you handled it
Love your honesty and attitude to keep a customer even if potentially it was already fractured luckily not too expensive a rectification
I musy say not too many mechanics will Be willing to admit and accept that they might have broke it knowing they didn't specifically take that piece off
Props 2 him fixing it
That’s exactly how to be a PROFESSIONAL. Pretty simple and makes the customer super happy and want to come back
Very well done on this, these things happen but you sorted it and a great job and yet another very happy customer I am sure!
We need honest mechanics like you. Other mechanics are probably laughing at you for being honest and own up to your mistakes. Bless you
Thank you! As somebody that worked in sales and customer service for a little over ten years this needs to go viral. Honesty and accountability are dying arts that need to be brought back, to this day I know reps that don't think twice about lying their asses off to customers just to hit quota this month and it drives me up the wall.
Ok this is a proffesional when he uses this software this is the bmw standard for there cars when it comes to clearing fault codes and as well as changing software this guys is legit