How to fix problems with Renault Zoe R-Link system
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- čas přidán 15. 10. 2018
- This video describes how to fix the majority of problems you may experience with the Renault R-Link system in a Renault Zoe or other Renault cars. The common problem is loosing the reversing camera image.
This is a new revision on a video previously uploaded.
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It was me who found and first documented the home button reset. I've found it to be 100% effective, although infrequently required. Never had to perform a fuse pull.
Had a looping issue on a rental Zoe. No way of stopping it. Pulling the fuse allowed it to restart so thanks for the help. Great video and very helpful.
Thank you so much. My touch screen stopped working, but with your video I fixed myself. Very good 👍👏👌
Brilliant! Removing the fuse sorted my frozen touchscreen. Thanks very much 👍🏻
Thank you so much!
Fixed my bluetooth audio problem with Spotify and my mobile phone.
Now i can hear bluetooth audio streaming again!!!!
The home button was enough to make my r link work in my zoe.
Thanks again. A like from here!
Super helpful video, fix my frozen touch screen right away. Thank you so much. Regards from Costa Rica!!!
Our 2017 Zoe's touch screen had stopped working, and then the R-Link kept powering back up after the car was locked - we came back from a week's holiday to a 0% traction battery and associated errors (we'd left it sat on the drive with about 75% in 7 days before)! Nearly resigned to a Renault garage trip, but the trusty 'press the home button as fast as you can' trick worked for us - a full reset has made the touch screen work again and all is powering down (and staying off!) as it should! Thank you once again Matt (and other users who have passed on the home button wisdom!)!!
Hello Matt. Another useful video! Many Thanks.
Many thanks. I followed the instructions, removing and reinserting the fuse shown and, hey presto, R Link rebooted. Best wishes
Hey man. Repeated home button worked for me. Thanks a million.
Thanks for sharing the fix. Yesterday evening discovered that the dashboard was still on (sort of idle mode) and RLink system was showing the time. I could switch it on with the “volume” button, but then I discovered that the touchscreen did not work. Long story short, moved the car to our charger (must be weird for the neighbours, as I was moving cars in the middle of the night🤣), charged the car. This morning the car was fully charged. Pressed 5 times (quick sequence) the home button on the RLink and voila, the RLink was working again. When I locked the car, the dashboard switched off. Now wait if the auto lock will activate (locked the car with the remote last night)
Hi, thanks. Pressing the home button multiple times worked for me. I was just about to call the Renault dealer and thought I’d look up on U Tube first.👍🏻👍🏻
Still cannot get the time to display though. This has been since I bought it👎🏻
5 time home button trick worked for my clio 2016. Touch screen didn't work but thanks to you now it does 😊 Big thank you from Croatia
Im having trouble with my touch screen it wont work got a new battery for the car now its stuck on authentication key and i cant use the touch screen. Please help
Thanks for that mate. The reboot worked and all is well again.
I had to do it again. Tapped on the home button repeatedly a few times and the R-Link rebooted 👍
Thanks Green Autos
Thank you so muck for this video 🙏🏼🙏🏼 helped a lot
Thank you so much! Reboot via Home button worked easily with a Zoe 2018. Bluetooth is now working again.
Glad it helped
Excellent! Thanks a lot!
thanks for that, very helpful information
thats interesting that when you pull the fuse you dont have to put a code in to get the r-link radio to work again . In my wife's Clio mk4 when you disconnect the medianav radio by fuse or from the 12v battery you have to input a 4 digit code to get the radio working.
Thank you so much this was most helpful, my radio stopped working ,rebooted via setting no good, rebooted via pressing home botton 5 times no good, removed the fuse and yep there you go . Actually phoned renault service for help and they said its £144 to investigate !!!! this was a capture 2015 . they would of charged me that and done the same as me which took less that 10 mins.
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Glad it help and sorted it.
Thank a lot for this video.
I watched it now because just today i have been to the local renault diler garage for the reversing camera and they fixed it.
But did not want to tell me how they did it🤨
Thank you, my wife's zoe had the issue with the touch screen not working, taking the fuse out did the job
Glad it helped.
Very helpful 🙏
Glad it helped.
Awesome stuff thanks - the home button method worked on my smart car (453 has the same system rebadged)... Glad it did because getting to the fuses is a nightmare!
Pressed the home button about 2-3 times repeatedly (quickly)... This did the job. Thank you
Çok faydalı teşekkür ederim 🎉🎉
Thanks, removing the fuse worked for me.
Unfortunately a little late, as I had already bought a new camera. So if anyone is in need of an extra camera 🙂
Great, thanks!
Glad it helped.
Thanks ❤
My Network status was on "disconnect" all the time.
Thank uuuuu
Glad it helped.
The home button trick worked for me first time on Captur where my screen had become unresponsive. Many many thanks 👍
Second this with the same problem! Thanks for confirming Owen! ☺️
I have a slightly of topic question.
Do you know if it is possible to install an aftermarket camera and reversing radar and have it show in the R-Link system ? I have an R75 Zoé from 2016.
I have a renault megane 2015 and i couldn’t get my phone into the bluetooth system so i restored the factory settings in the car and for a week now the time hasn’t come and the set time thing is always grey so i cant press it. What can i do?
Your rlink system is out of date and you need to update it to stop these errors from happening, 4 years an no rlink issues as i update ours regular
We shouldn't have to update it to make it work. One may wonder what kind of tests they did before declaring them to be ready.
My Zoe is 3 years old and RLink has just failed. So not that cured
DAB reception has failed on our 2018 ZOE, Renault dealer tried replacing the aerial base booster electronic unit but that didn't work, now they say its the head unit, Renault Dealer Earranty (carcase plan) have chosen to have my unit refurbished, so we qill be without the head unit for about 2 weeks, is it OK to use the ZOE without the head unit in place? Any issues you can think of?
On my Zoe holding the home button down for about 5 seconds until the screen went black restarted it, probably more foolproof than tapping quickly
Thank you.
You're welcome!
Pressing thee home button about 5 times fast in a row works fine with my 2015 Q210, then r-link reboots.
Sajnos nincs hálózat( azt írja a számítógép a Zoeban) Már mindent reseteltem , tér erő van de a simet nem látja.Egyáltalán hol van a sim kártya a Zoéban?
Hi pressing Home 'House' button 5 times forced a reboot of the r-link system on our ZE40 every time we tried it.
I bought a 2018 Zoe two weeks ago. I got the authorisation code for the app but it won’t update. The network on the car is disconnected. I’ve pulled the fuse and it still wont connect 😢
Under the home button is that a power button? Press and hold for 5 seconds?
Thanks, useful video. Do you know how to enable "Android Auto" ?
Never done it myself. I bought the ODB cable to do it, but then never got around to it and now don't drive a Zoe any more. The information is out there on the net. Join the RZOC group on Facebook.
Does anyone know where the RLINK fuse is on a 17 Kadjar 😫
It's a real shame how small the glove box in the right-hand zoe is, if you compare it with our left-hand zoe, because of the fuse box and UCH ...
hi there! i know its 2020 but still have a problem with back camera.Pulling the fuse not helping me this time. So i've updated R-Link and didnt help too.
Somone nows what colud it be an problem? I'ts just is exacly the same situation as on the video above. thx for any advice. My Zoe it 2015 model abd today i've just done R-Link upadte wich didnt help.
Could be a loose, corroded or bad connection.
Did you ever update your R-Link? Because it seems like an old Version to me. Try to update it with the help of the R-Link Store Website and the R-Link Toolbox program.
Yes I have. Video is to help others, not to fix my own problems. Updating the firmware on the R-Link is beyond the IT skills of many.
You absolute top ledge
what about tele comm, my Zoe show no sim numner after an update. the sim nr. now is 00000000000 i don´t remeber what is was before. but no contact to the car with app.. also i had a issue with Renualt Link, does it even show status on app for battery, and how do i set the ma charge to 80% in this, the model of my Zoe is ZE40 R90 2018
You can't set the charge threshold to 80% and as you don't need too. Just charge to 100% and let the BMS manage the pack for you.
Hello I have a renault zoe 2016 and I try to update RLINK via USB Stick. When I do it says "No multimedia content found". What should I do ? Thanks
Its been a long time since I've done this myself, so can't help as can't remember....but this guide I wrote some time ago may help you
www.gogreenautos.co.uk/how-tos/renault-zoe-updating-r-link
Updating was done via the SD card, rather than a USB stick.
DAB reception suddenly became very poor, local Renault dealer diagnosed aerial base signal booster, BUT that didnt fix priblem, now they say its the head unit (screen bit is fine, so they must mean the silver box behind it that looks like a radio box. CarCarePlan have agreed the head unit can be replaced with brand new.
My local dealer says the dash has to come out to replace it?
I understood it was pull off central display surround, undo connector, undo 4 bolts remove screen & silver box, undo connectors, snd remove the screen & silver box, then separate the 2 components.
Is that how you understand it?
I've never needed to replace the head unit, but from memory it looks like it could be done from behind the central surround.
Mine reboots itself very other week so haven't had to do this ever.
I'm missing the rear view camera settings. So when I put it on reverse it only shows the image of the camera with no guidelines and sensors. The opppsite of your problem here.
Have a you tried the R-Link reboot? It will probably fix your problems.
I got a puncture and attempted to remove the front wheel. With bolts removed it did not want to pull off. Is there any reason or suitable technique?
Corrosion holds them on tight. Kick it or lower it gently back onto the tyre (without the bolts in) to unstick it. Or if its really stuck, you need to use a long bit of timber as a lever.
To correctly disconnect the 12v battery: open the bonnet and all doors are shut (not locked), wait 20-30 minutes (anyway more than 15...). In this time the vehicle will go into 'sleep' mode. Now simply disconnect the negative terminal (in one move! Avoid double touching the terminal) . At this stage the vehicle should be completely dead like absolutely nothing will come ON.
In this stage is safely to remove/replace the 12v battery or disconnect the main safety plug from HV battery.
You should not disconnect the 12v battery before vehicle goes into 'sleep' mode
Our RLink is showing a white screen and nothing else. Pulling the fuse and full reboot did not help.
Any idea what the problem might be?
Sounds like a hardware fault then.
Pressing home key five times for full reboot fixed my Bluetooth issues.
Always good to remember; a cold reboot solves 99 % of PC problems 🙂 good story!
Our zoe has recently started saying battery charging impossible. It has been into Renault a couple of times where they have done some kind of reset and they have also done a full computer reset but then it only charges once after and reverts to not charging. The garage said it might be the hardware and we will need to replace the terminal at a cost of £1500! Car is 2014. Terminal doesn’t appear damaged and the problem only started after the garage had done a service on her. Any ideas?
When it doesn't charge are you at home? If you have an earth rod in the ground, empty a bucket of water over it, so the ground around the earth rod is wet. Wait 2 minutes and then try the Zoe again. If it then charges, then you need to improve your earth connection with a second rod or a longer rod to reduce the resistance of the earth connection. The Zoe is sensitive to this.
@@GoGreenAutosthank you. It’s actually happening wherever we charge it - we mostly use public charge points
@@khadineyoga The 12V battery needs to be good too, but I would hope the dealership tested that. Replacement chargers on Zoes are fairly common, so yours may need one. You could always try a Hevra garage as an alternative and probably cheaper place to get your EV repaired. See hevra.org.uk/garages.html
@@GoGreenAutos amazing thank you! Will check those things out
Does anyone know how to reset the service interval timer? My car is booked in for a service in a couple of weeks, I now have a bright orange tool symbol which I would like to cancel.
Buttons on the end of the right stalk, go to service screen, then hold down the buttons 10 seconds or so.
@@GoGreenAutos
I had tried it before which I cannot find the service page , only showed milage ect..
pls help
@@stablechiu6939 czcams.com/video/p7DDaUzash0/video.html
@@stablechiu6939 www.speakev.com/threads/how-to-reset-service-indicator.21064/
On 2 occasions the R-Link has hung and the radio will not turn off at all. Had to pull the fuse. Have pulled the 20A fuse to reset it, not the 15A. Might attach some dental floss to it as it is a nightmare to reach.
Good idea on the floss!
Confused about the correct fuse to pull. Does this vary with Zoe version?
Its been a long time since I made this video. Not sure if the newer Zoe's have a different fuse layout. I doubt it. Have a look at the video at 3:37.
What do you do if the satnav map won’t come up?
Your SD card has probably popped out of the holder behind the gear shift.
did anyone have a clock problem?
mine is missing and i cant set time at all :/ software is up to date...
it happend a week ago just like that.
navigation shows me the time when i will arrive at destination but main clock is missing.
You need to do the TomTom update using a USB stick. You should have received a letter a few weeks ago. Email me on matt@gogreenautos.co.uk and I'll forward you a copy tomorrow
Go to easyconnect.renault.co.uk/software-upgrade/r-link-evolution
and follow the instructions. You need to download a file onto a USB stick (not the car's SD card!!).
This video shows you the info czcams.com/video/6SXMEHmfAFE/video.html
@Kate Chapman I would reboot the R-Link by pulling the fuse. I've had to do this after updating a few as they don't come back after the update. Try that, then if still no better, apply the update again via a USB stick.
@Kate Chapman F...ing renault and tomtom. This would not happen with a Honda
@@GoGreenAutos Thanks. Ater all this fixed my problem.
I had a problem with one of the usb pins, so it was necessary to solve this hardware problem first.
Im having trouble with my touch screen it wont work got a new battery for the car now its stuck on authentication key and i cant use the touch screen. Please help anyone please
Need more info. Which battery have you replaced? The 12V aux battery? The radio security code is on a sticker on the back page of your owners manual. Zoe's don't normally require you to enter a security code if you disconnect the 12V battery, but I suspect that is your problem.
My screen is gone blank, everything’s appears to be working sound wise but no screen. Any ideas?
Have you forced a reset by pulling the fuse?
Push the home button 5 times to reset
Hi, do you have apple CarPlay?
No. Not available on the Zoe. But you can install Android Auto on a Zoe.
Go Green Autos Ltd thank you for the quick reply.
Why don't you just go into the system menu on the R link and do a factory reset?. Surely it's the same thing
nooooo don't pull rlink fuse!!! your Rlink is seriously out of date needs updating PLUS factory reset normally fix's all stuff
How do I update it. Is it via the rlink store
Thanks another trip to Renault dealer prevented.
Please can someone knowlegdably tell me two things re my 2020 Renault Zoe Iconic, as follows:
1) when I got into the car today the screen said there was 196 miles range left but even though I then drove just 2 miles and parked, the figure had i n c r e a s e d to 213...???????
2) on the door pillar the manufacturer says that tyre pressures should be 38 front and 33 rear. However, KwikFit, who after all are tyre specialists, insist on 33 all round...????????
I'm so konfused on both points that that's why I've spelt the word beginning with a letter 'k!'
The range on the display is always an estimate based on many factors, with recent driving history being the main one. So if today, you're driving more economically than yesterday, the range meter can go up as it as you drive.
KwikFit are no experts - just fitters! I don't have a Zoe here currently so can't check, but the tyre pressures are normally higher on the rears than the front. But anyway, go with what the label says, not what KwikFit say.
A regular computer never needs to be rebooted, only Windows computer needs rebooting. Any Linux Computer, Android or Mac never needs reboot.
I’ve driven a lot of cars, and I’m currently using a Renault Koleos as a hire car and it is by far, the worst most broken car I have ever driven. Do not buy one of these utter pieces of shit.
That's only a Windows phenomenon, that you need to reboot your computer.
I am using Ubuntu Linux on my desktop PC and I never need to reboot it. Rebooting is just a Windows thing, other operating systems don't need to reboot, because they are coded properly.
You are correct about LInux, but both Android and IOS users are advised to reboot their phone/tablet/computer regularly. Don't know what's inside the R-Link ;-)