5 Simple Steps to Sound Confident on the Phone

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  • čas přidán 31. 05. 2024
  • You can learn to make your voice sound better and love how you sound on the phone, in meetings and while speaking. As we spend more and more time on the phone in virtual workplaces, we wanted to know some of the science behind our vocal power. Do you spend a lot of time on the phone? Ever wished you could:
    * Sound more powerful?
    * Increase your vocal presence?
    * Make your phone calls more impactful?
    We did a fascinating experiment on vocal power and have some incredible tips for you on how you can benefit from every single phone conversation.
    In this video:
    0:00 Intro
    0:45 Step #1: You have a vocal first impression
    1:35 Step #2: People can hear your mood
    3:41 Step #3: How to sound more confident
    5:06 Step #4: My favorite vocal exercise
    5:27 Step #5: Find something to smile about
    6:12 Final thoughts
    Want more details on how to make your voice sound better?
    www.scienceofpeople.com/how-t...
    ******
    Science of People is a human behavior research lab. We will teach you what makes people tick. Come play in our lab and pick up a copy of our best-selling book, Captivate: The Science of Succeeding with People for even more on decoding, communication and personality. 👉 amzn.to/2xM4tiO
    ******
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    bit.ly/2yUf0WR
    People School is a 12 step video based training program designed to increase your interpersonal intelligence. If you want to learn how to rapidly build trust, spark excitement, develop meaningful connections, stand out from your peers, and finally achieve all of the things you know you’re capable of, People School was created for you.
    With 12 modules - each one built around a unique human behavior law - People School is the only science-based training program that provides you with actionable lessons to learn the skills you need to succeed.
    Step-by-step, People School will teach you how to create authentic and meaningful connections with anyone… and accelerate your success. People School has already helped thousands of smart, driven, people from all over the world go from feeling “stuck” to leapfrogging their peers, landing clients, and becoming top performers at places like Google, Hertz, Microsoft and many more.
    Join the waitlist for People School here 👉 bit.ly/2yUf0WR
    ******
    Want to be in the top 1% of speakers? There is a formula to creating a great presentation. Learn to captivate any audience on stage, on video, and in meetings in this training. I will teach you:
    1. How to keep people engaged and captivated
    2. How to powerfully open and close a presentation, speech, or toast
    3. Crafting a charismatic stage presence
    4. How to speak so people listen
    Get the free preview of the course Powerful Presentations: www.scienceofpeople.com/train...
    ******
    Vanessa Van Edwards is a national bestselling author and founder at Science of People. She is also a recovering awkward person.
    She is the bestselling author of Captivate: The Science of Succeeding with People which has been translated into 15 different languages. Vanessa’s unique approach has been featured on CNN, BBC, CBS, Fast Company, Inc., Entrepreneur Magazine, USA Today, Today Show and many more.
    Vanessa shares tangible skills to improve interpersonal communication and leadership, including her insights on how people work. She’s developed a science-based framework for understanding personalities, decoding body language and improving people skills to help people communicate professionally, socially and romantically.
    Vanessa works with entrepreneurs, growing businesses, and trillion dollar companies; and has spoken to thousands of audiences at TEDx London, MIT and CES to name a few.
    Science of People looks at the hidden forces that drive our behavior. It’s mission is to help people achieve their goals faster and understand what makes people tick.
    👉 www.scienceofpeople.com/capti...
    ******
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    P.S. Make sure to keep up with us by clicking the bell!
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    #Confidence #Phone #Voice #VanessaVanEdwards
  • Jak na to + styl

Komentáře • 144

  • @carisrob3861
    @carisrob3861 Před 3 lety +217

    The other day I had to call my teacher. She didn’t answer so I left a voicemail and accidentally said amen at the end instead of bye. That was then followed by some noises of me realizing what I had just said, about to try and correct myself, and then realizing the damage had already been done. Now she is calling me back in 15 min. Wish me luck!

    • @carisrob3861
      @carisrob3861 Před 3 lety +72

      Update: I survived

    • @nala8179
      @nala8179 Před 3 lety +23

      @@carisrob3861 good job on surviving xD that cracked me up

    • @carisrob3861
      @carisrob3861 Před 3 lety +7

      @@nala8179 thanks😂

    • @friendswithanimals
      @friendswithanimals Před 3 lety +33

      Lolllll. At least you didn’t say “love you, bye”

    • @dannisayseffyou
      @dannisayseffyou Před 2 lety +8

      You made me happy after a bad day at work amen brother

  • @derekxiaoEvanescentBliss
    @derekxiaoEvanescentBliss Před 4 lety +149

    Still recommend watching the video, this is just to help me organize info in my head.
    1. You have a vocal first impression:
    2. People can hear your mood: you can tell the difference in mood between "hello"s
    3. Likability depends on your mood when speaking: happy is best, power is worse than normal, angry is worse than power.
    4. Speak at maximum resonance point 'video tutorial elsewhere'
    5. Find something to smile about, don't do things that might make you unhappy while answering a phone

  • @jeffro.
    @jeffro. Před 9 měsíci +5

    Vanessa, i saw you in a 1.5 hour video with Lewis (?) ("Art of Greatness?") and you were absolutely enchanting! I watched the whole thing.
    I'm hooked!
    I'll watch you talk about anything.
    Then i found your website, subscribed to your email, and now I'm so happy that the next day i received a link to this video. Subscribed for life.
    You are fascinating, animated, beautiful, expressive... And you have a great voice.
    I love what you say.
    Thank you! ❤

    • @ScienceOfPeople
      @ScienceOfPeople  Před 9 měsíci

      Wow, thank you! I am soo happy you found me :) I can't wait to share more content with you!!

  • @amethystessence
    @amethystessence Před 3 lety +41

    Absolutely important topic. Confident communication is absolutely important. Thanks for sharing.

  • @francescmontesdeoca3201
    @francescmontesdeoca3201 Před 2 lety +11

    Hi, I am currently working as CSR (customer service representative) and this topic is really important for me, I will try it now and then and I will keep it in my mind. Thanks Vanessa :)

  • @TinyMaths
    @TinyMaths Před 2 lety +5

    VIP guy picks up phone: "..... 'SPEAK'...."
    I almost died 🤣
    Makes me feel a bit better because I'm pretty awkward with phone conversations; but that's a whole other level.

  • @KC-hd3wi
    @KC-hd3wi Před rokem +9

    As someone working in a call center, this one's extremely helpful! Gracias!!

  • @JoyKawaiimo
    @JoyKawaiimo Před 3 lety +47

    My hellos are all nervous stutter voice crack wrecks

  • @JoyKawaiimo
    @JoyKawaiimo Před 3 lety +31

    Me scared of voice calling friends:
    Lady in this vid: 👁👄👁 hello!

  • @ZiroTheGameplayCoder
    @ZiroTheGameplayCoder Před 5 lety +140

    Never answer the phone in a bad mood? in that case, some people should never answer the phone then.
    - Ziro out.

  • @GagHov
    @GagHov Před 5 lety +14

    'Speak!' :D Vanessa, you are amazing!

  • @mehrnaziii
    @mehrnaziii Před 4 lety +4

    I am absolutely obsessed with your research and your videos!

  • @harlempromisehairston2053

    This was very helpful, and will be great for the future! I had a bit of trouble speaking on a professional call! Thanks! 😊

  • @antoniomonteiroai
    @antoniomonteiroai Před 5 lety +2

    Amazing material! Keep up with the videos, looking forward to paying attention to more of them

  • @SixJana
    @SixJana Před 3 lety +3

    Thank you so much for your tips!

  • @SonuSingh-ir8zx
    @SonuSingh-ir8zx Před 4 lety +3

    Thanks , you're incredible and it's really amazing content out there

  • @jeffxcc
    @jeffxcc Před 3 lety +2

    Amazing video it really proves that mood is detected over the phone even your words portray another mood!

  • @ehsanomar3992
    @ehsanomar3992 Před 5 lety +9

    I like your smile nd the way you talk and explain the stuff :)

  • @paiusjoshua1358
    @paiusjoshua1358 Před rokem +2

    I love the communication lessons, coz am gifted with speech, so it being my gift likely my talent, I literary do it all to Polish my speech skills..
    Thanks, looking forward to more tips

  • @tmalapanis
    @tmalapanis Před 5 lety +4

    Thanks for that information Vanessa! Great skills to use! Would like to hear about how you go about finding your maximum resonance point.

  • @elyasahmadcheshti8079
    @elyasahmadcheshti8079 Před 3 lety +2

    Very Informative thanks,

  • @Angell_Lee
    @Angell_Lee Před rokem +2

    Amazing, thank you so much!

  • @dearbrave4183
    @dearbrave4183 Před 3 lety +1

    Thank you♥️😃

  • @CG-rr7fw
    @CG-rr7fw Před 2 lety

    Glad I found this channel! Watching from the Philippines ♡

  • @kashishpaliwal7888
    @kashishpaliwal7888 Před 2 lety

    Best video, thank you

  • @Veilfire
    @Veilfire Před 5 lety +2

    How microexpressions work is fascinating.

  • @tandrace8622
    @tandrace8622 Před 2 lety +1

    How To Successfully Say Hello: Phone Etiquette... Maybe would have been a great title choice. But really great tips on "Hello". Thanks👍👍

  • @halasoliman8535
    @halasoliman8535 Před 4 lety

    Thank you

  • @NorwegianDeTaiL
    @NorwegianDeTaiL Před 2 lety +1

    Old video i know. But this helped me alot actually. Just got into sales and i love it ! :D

  • @Ash_W04
    @Ash_W04 Před 3 lety +6

    I'm just procrastinating making a phone call rn

  • @mikedelacerda6072
    @mikedelacerda6072 Před rokem +2

    Great job! Very insightful.

  • @eagleone0one
    @eagleone0one Před 3 lety

    Thank you for the help, Vanessa. I've subbed and will continue to view your channel - will look into sending friends your way in future

  • @pankajpandey-xq9qb
    @pankajpandey-xq9qb Před 3 lety

    That starting ringing sound was really cute

  • @selfluvcoach
    @selfluvcoach Před 10 měsíci

    Your hair is looking amazing! What kind of conditioner do you use. lol great content as well. I was just struck by it. :)

  • @ask10june
    @ask10june Před 3 lety

    Thank You ma'am Thank You Universe 🌍 💟🙏 😇🙌 🙏😇 🙌❤️🙏🎉🎉🎉🎉💫👏

  • @jamsheedbegum1067
    @jamsheedbegum1067 Před 5 lety +1

    BEAUTIFUL 😊👍

  • @shyamalganguly3598
    @shyamalganguly3598 Před 3 lety +2

    Informative, hilarious, and entertaining to learn all the Hallos over phone. We can improve on our other Hallos over happy Hallos, can't we? Tones of happy Hallos could be improved by practice ( Hallo, are you looking for me - Lionel Richie could be practised for instance). If you're serious to improve on your rather happy vocal Hallo you may even try reading poems and stories as loud as you would be over a phone, what's your take on this?
    Marry Christmas and a very Happy New year in advance.

  • @DarrenDavis2
    @DarrenDavis2 Před 5 lety +9

    Fantastic video and the results were very interesting! I usually go for a Powerful Happy lol. 💪😄

  • @lancenielsenofficial
    @lancenielsenofficial Před rokem +2

    Excellent!

  • @user-zj7bo6on6w
    @user-zj7bo6on6w Před 3 lety

    Wonderful

  • @josephjamal2534
    @josephjamal2534 Před 3 lety

    Venisa nice.
    You are doin great

  • @victorlim779
    @victorlim779 Před 3 lety +4

    Amazing lessons Vanessa, really benefited my team!! Thanks

  • @sharonbolmentbolment8951

    so useful, tku 🥰

  • @grond21
    @grond21 Před 5 lety +18

    Can you link the video for the maximum resonance point?

  • @matthewcanfield6748
    @matthewcanfield6748 Před 11 měsíci +3

    I'm a contractor. many of my sales are won or lost over initial conversation. I need to get better.

    • @ScienceOfPeople
      @ScienceOfPeople  Před 11 měsíci +1

      Yes the first conversation is important. You got this!

  • @vaibhavchaturvedi4720
    @vaibhavchaturvedi4720 Před měsícem

    Thankyou from India

  • @dumbothewalrus3047
    @dumbothewalrus3047 Před 4 lety

    Good content

  • @saimasghar4216
    @saimasghar4216 Před 4 lety +1

    Nice

  • @pedrolioni7344
    @pedrolioni7344 Před 4 lety +1

    big up sitel

  • @akiraandrews5630
    @akiraandrews5630 Před 4 lety +1

    I’m about to call ups store and I’m upset but I also got phone anxiety although I’m good at sounding happy lol

  • @karenhackney9920
    @karenhackney9920 Před 4 lety +2

    I’m incredibly awkward on the phone.mI hate talking on the phone. This was good info to stop and think about!

    • @MrSnazzy682
      @MrSnazzy682 Před rokem +1

      Me too, I am much better in person for some reason

    • @hellohello2024
      @hellohello2024 Před 5 měsíci

      Sameee. It makes me anxious not being able to see facial expressions and body language while I’m speaking. Seeing them makes me feel way more comfortable.
      On the phone I’m a bumbling mess forgetting common words and losing my focus constantly. It’s so strange how that happens. I get 90% of feedback from being in person and only ~10% from their tone.
      So on the phone im limited to working with less than 10% feedback capacity. No wonder my voice will shake 😢. I’m over thinking & doubting the way Im expressing myself & if I’m being properlyunderstood.
      I’m watching vids like this bc recent remote job interview fails lit a fire and motivated me to master this sh*t once and for all woot woot failure is often the best thing that couldve happened. I’m about to be a speaking master all bc I didn’t get a job. Worth it!😅

  • @yannludwig4299
    @yannludwig4299 Před 5 lety +1

    "ring ring" =)

  • @jamsheedbegum1067
    @jamsheedbegum1067 Před 5 lety +1

    👌👍

  • @Streetslogic
    @Streetslogic Před 5 lety +10

    Would've loved to hear that "powerful" hello I

  • @yoselinwang838
    @yoselinwang838 Před 2 lety

    i really like your voice

  • @nidaakhtar7787
    @nidaakhtar7787 Před 4 lety +25

    I'm whole time looking at her lipstick🤣

  • @ledelosh
    @ledelosh Před 5 lety

    It would be so great if you an include some charts of your findings along with the videos!

  • @MrCruzetto
    @MrCruzetto Před 5 lety +4

    What about when you answer the phone different, instead of hello you answer “Yes sir” or “Yes ma’am” ? How can this impact the conversation after you answer the phone ?

    • @arwen_m7786
      @arwen_m7786 Před 3 lety +2

      Probably just shows whoever it is that you are respectful and so in turn, they should treat you with respect

  • @ritakachua6775
    @ritakachua6775 Před dnem

    Have to call my teacher in 15 mins iam nervous as hell literally shivering

  • @tommyjohnson8016
    @tommyjohnson8016 Před rokem +1

    My problem is I think I have to speak load because the mic is small it's hard for me to control my voice.

  • @jasmines.6325
    @jasmines.6325 Před rokem

    I'm fine with openings but almost without fail I fall apart towards the end, it's not terrible but for some reason I lose my nerve a bit, what's up with that?

  • @jayrandhawa8548
    @jayrandhawa8548 Před 3 lety

    underrated content

  • @kunchalasrikanth8799
    @kunchalasrikanth8799 Před 2 lety

    But I'll choose normal hello. Coz our moods like a weather so better to say "normal HELLO" 😄

  • @solrwavz
    @solrwavz Před 7 měsíci

    the male hello sounded the same, thought angry was happy..

  • @ikzayan
    @ikzayan Před 2 lety

    I start loving with you💞💓✅🔥👍🏻

  • @angelsassoon3835
    @angelsassoon3835 Před 3 lety +1

    I need help improving my attitude

  • @beautifulchan2933
    @beautifulchan2933 Před 3 lety +3

    I want to talk but I'm so afraid

  • @rand-2002
    @rand-2002 Před 3 lety

    GIRL I HAVE A PRESENTATION ON ZOOM IN 2 MINUTES AND IM TRYNA SOUND GOOD HURRYYY

  • @Samrules4ever
    @Samrules4ever Před 4 lety

    Wow , you speak Mandarin really well.

  • @syahirasafni4113
    @syahirasafni4113 Před 2 lety +1

    My angry hello is "what the heck do you want?"

  • @tabinavi.
    @tabinavi. Před 3 lety +2

    hi i was gonna make an order online but i have a severe peanut allergy. do you guys use any peanuts or peanut oil? cool thank you. no peanuts? do you know uh just off the top of your head what kind of oil you guys use for the fries and everything? canola? okay cool thank you

  • @FrannsssStannnsss
    @FrannsssStannnsss Před 2 lety

    You look SOOO CUTE LIKE THE GIRL FROM ADAMS FAMILYYYY

  • @TheSunnySideofCoffee
    @TheSunnySideofCoffee Před 3 lety

    Hello! :)

  • @user-hj3sj2bc1r
    @user-hj3sj2bc1r Před 3 lety +4

    Social anxiety gang rise up

  • @akashsky2010
    @akashsky2010 Před 3 lety

    angry hello is "Rosa" from B99

  • @lheaaaaa8859
    @lheaaaaa8859 Před 2 lety

    I’m not shy with people I know like friends but with people I know I get social anxiety lol😭

  • @LuisGonzalez-gb2rk
    @LuisGonzalez-gb2rk Před 5 lety

    Hello :D

  • @prokoli1303
    @prokoli1303 Před 3 lety

    "Ring ring ring"

  • @Dissociatedaf
    @Dissociatedaf Před 2 lety

    Those aren’t micro expressions, but otherwise love this video!

  • @financialarchitectureinsti3869

    Scientific Proven I might add

  • @TheTurnerProduction
    @TheTurnerProduction Před 4 lety +1

    anybody from Sitel training ?

  • @ScienceOfPeople
    @ScienceOfPeople  Před 4 lety +8

    Want to learn more about speech openers? Check out our online training powerful presentations www.scienceofpeople.com/training/presentation-skills-course/

    • @alexvidu4517
      @alexvidu4517 Před 3 lety

      Thanks for the video content! Forgive me for the intrusion, I am interested in your thoughts. Have you considered - Fiyyatt Dumbfounded Finder (Have a quick look on google can't remember the place now)? It is a good one of a kind guide for removing the root cause of your social anxiety minus the headache. Ive heard some awesome things about it and my mate at last got amazing results with it.

    • @pachupachamma5619
      @pachupachamma5619 Před 3 lety

      Hii I need a converstaion video with clients

    • @ScienceOfPeople
      @ScienceOfPeople  Před 3 lety

      @@pachupachamma5619 Hi there! Are you referencing our Killer Conversation Starters video? You can find it here: czcams.com/video/6K9LhzyLUfY/video.html Thanks! -Kensi | Science of People Team

    • @asifmuniruniverse7732
      @asifmuniruniverse7732 Před 2 lety

      Without confidence I never speak any word

    • @asifmuniruniverse7732
      @asifmuniruniverse7732 Před 2 lety

      I do many mistakes because no one hindered percent perfect in this world

  • @superhuman4747
    @superhuman4747 Před 3 lety

    Exactly opposite happened in my life....

  • @anthonydoolan3839
    @anthonydoolan3839 Před 3 lety

    You literally only told me how to say hello

  • @karanrajputthapa1587
    @karanrajputthapa1587 Před 4 lety

    lol Sitel invade her comments XD

  • @savantianprince
    @savantianprince Před 4 měsíci

    I am anxious on phones at work

    • @ScienceOfPeople
      @ScienceOfPeople  Před 4 měsíci

      You are not alone! Phone anxiety is a very real thing!

  • @anys2793
    @anys2793 Před 3 lety

    The A hello sounded angrier WTF

  • @USMC_BABE38
    @USMC_BABE38 Před 2 lety

    I struggle with talking on phone ot gives me anxiety because of my disability

  • @Umesh-ic6po
    @Umesh-ic6po Před 2 lety

    Hello 👋

  • @amritpalsingh3293
    @amritpalsingh3293 Před 5 lety

    Hello

  • @MrSnazzy682
    @MrSnazzy682 Před 5 lety +1

    Common sense to me

  • @salimcoban2252
    @salimcoban2252 Před 4 lety

    you can hear but you really need pay attention on it? i personally do not care if they sound happy, angry, or sad unless they do not provide what i request.

  • @jameskenyon5524
    @jameskenyon5524 Před 4 lety

    Sitel Squad

  • @leule9684
    @leule9684 Před 2 lety

    a sound better

  • @nahword5604
    @nahword5604 Před 5 lety +2

    Power posing isn't an effective strategy for anything

  • @notabsy
    @notabsy Před 3 lety

    I'm just trying to get good at Among Us but okay.

  • @coolioholio
    @coolioholio Před 4 lety

    Ne How lmao

  • @shukrinur7991
    @shukrinur7991 Před 2 lety

    🤣🤣🤣🤣🤣

  • @getzhotel8070
    @getzhotel8070 Před 4 lety

    boang ka ba haha do you dont no because I am pilipina

  • @asterixe1
    @asterixe1 Před 3 lety +1

    Has anyone tried this? Does it actually work? i feel like all the pseudoscience from this channel/site is just a source of income/wealth for them, and not actually something that benefits people.