Major Problem with my New Lexus GX460 - Why I've owned 3 New Trucks in 45 days (POV Binaural Audio)
Vložit
- čas přidán 22. 01. 2024
- Buy a Sticker! respectthedrive.myshopify.com
Buy a Garmin Product (Like my Running Watch) www.dpbolvw.net/click-1011032...
Listen to the Podcast! Find "Respect The Drive" on Apple, Spotify or anywhere you listen
Support on Patreon: / tedwarddrives
www.respectthedrive.com/
Email: Tedwarddrives@gmail.com
Instagram: Tedward_ig
Snapchat: tedcol
Equipment Used:
Garmin Watch: amzn.to/3Y0JMHN
Battery Tender: amzn.to/3aEcbwO
Phone Mount: amzn.to/3jLZUsE
Podcast Recorder: amzn.to/3jGR67e
Podcast Microphone: amzn.to/2HLDzOC
In Car Audio Recorder amzn.to/315tRxv
Binaural Mics amzn.to/3doOV6P
GoPro11 amzn.to/3RgEepf
GoPro8 amzn.to/2STKxn7
Sony A7Siii amzn.to/3rdIPhk
Hat Clip amzn.to/2IkJA56
#RespectTheDrive #Lexus #GX460 - Auta a dopravní prostředky
Presenting this as an investigation and resolution is so much more satisfying for us viewers than if you milked it for 'Everything wrong with my $70k Lexus', 'Lexus Lemon', 'Worse driveshaft vibration than my old BMW', ...
I also felt like bringing an audience into my frustration before a resolution would just negatively impact my mood.
Truth.
Hear, hear. The day I'm seeing video titles like "Everything wrong with my $70k Lexus" is the day I unsubscribe.
What was the problem? I ended up skipping through it and never heard an actual reason.
@@Zuhzuhzombie Like many GX’s, after multiple back to back sets of wheels & tires on the 2nd one, the issue was never fixed so they bought it back again and put him in a 3rd GX that’s been better.
Kudos to your Lexus dealer for outstanding customer service! They truly went above and beyond to make sure you were taken care of!
Was it because he's a fairly popular youtuber (did they know that?) or was it because they're genuinely a good dealership? Not doubting you or anything, just a legit question. The service he received was def "peak" dealership customer service, but I really wish it was the standard for everyone.
@@RajeshRamsaroop Based on my one and only Lexus ownership experience I have no problem believing that they would do this for pretty much any customer.
@@joetacchino4470 I believe you based on what I've heard about the Lexus dealership experience!
Bought a Lexus RX450h last year and my dealership was top notch on all topics every since so, a truly great experience from day one.
@@RajeshRamsaroopLexus is pretty good at not screwing their customers. I’m sure they’ve also been paying attention to the GM & Ford dealers undergoing federal investigations and penalties.
As a business owner, I have to recognize how respectful you have been in your communication towards the dealership in this video.
With what you've said, it is fair to say that dealership handled things well, but we must not forget how civilized you've stayed throughout telling your story.
I respect a fair and respectful customer and it helps us digest what the customer wants or what problem they're facing.
A 'normal' customer most definitely would NOT have gotten this fabulous treatment one after another, but I'm glad it worked out for you, Tedward.
I would think anyone else would have had the same outcome. Lexus and many of the higher end brands operate like this for customer loyalty. Lexus probably assisted behind the scenes or will help out financially as it related to the dealer. Eventually this could have turned into a lemon law situation which they would not want either.
@@clubracer6 You think a normal customer would get 2 new cars?..
@@steverogers7211 if they were both defective, absolutely.
Yeah I bet they would give me a new key and tell me to kick rocks.
@@clubracer6 delusional. obviously this is special treatment for some with a reach and audience
Re: The key issue 4:55. I've had a few instances where some oddball thing happened to me, and only weeks/months later was I able to piece together that I was a victim of fraud or theft. I think it was wise to trust your instincts.
Tedward got this treatment because of his platform. Any other person would have been ignored
100%
Disagree, Lexus has taken care of me, on their dime, more than expected. Just my experience.
if you take no for an answer then yeah
What an outstanding job by that dealer, kudos to them for standing by you on that. You can definitely hear the vibration in the video with headphones, that would have drove me insane. Curious about Lexus/Toyotas long term reliability and quality now, you have this issue, theTopher had memory seat buttons fall into the dash on the TX, Tundra Twin Turbo engines are blowing up, RAV4 Hybrid main electrical connector is corroding and causing them to be disabled, hopefully they get all these issues ironed out and can continue the legendary reliability.
Sorry to hear about all that, glad you were able to get a fixed one though!
i cannot tell you how many tundras with blown motors are in my shop. one of my homies had this tundra in his bay for 4 months! metal shavings in the oil gallery causing crankshaft failures
Have a 2022 Tundra and a 2023 GX. Have not had any issues with either. The Tumdras had a wastegate issue in some of the first ones. That was corrected and I’m not aware of any other issues involving Tundras other than some typical recalls Toyota has had.
I dunno if they were petrol or diesel variants but a gov forestry company in Estonia bought a fleet of 2014 ish (don't remember exact year) Hiluxes and a large chunk of them ended up grenading their engines. It really doesn't matter what brand you're buying there's just so many variables in cars and they all have their own issues. You can find M52 BMW's with 300k+ mi with flawless nikasil cylinders that are still within factory spec for a brand new engine and you can find ones that have no life left in them without replacement liners after less than 100k. The issue isn't that they're unreliable (they're tanks, they're more reliable than a lot of Honda's and Toyota's I've seen) but sulfur contaminated fuel will chemically rip the coating off and destroy the cylinders (also why the US never got Alu block M52's, you didn't have many regulations against sulfur in fuel). Something as innocuous as fuel can be the defining factor in whether you have a great or terrible experience with a car.
and to think that the gr86 and supra don't even have toyota powerplants!! the gr86 had the RTV issue from factory and it still annoys me that Toyota had to cut costs by not r&d'ing new engines which would make the cars much better and even more reliable
Not every car can be a Ford Crown Victoria.
It is SO disgusting that this dealer experience is the exception and not the norm. Especially for everyday people that aren’t in an online auto-influencer position. I’ve had to go to a couple different dealerships in my city and I’m lucky to have found one with techs and service managers that are also auto enthusiasts who I’ve made actual personal connections with and trust with my vehicle. It’s sad you have to be “in the know” to not get scammed or taken advantage of when buying or servicing a car.
It's a lexus thing.. I have owned a bunch of vehicles, but lexus service and dealerships are on another level.
@@rustbeltrobclassic2512 I’ve also owned a bunch of cars across almost every brand and can say that it is hugely dependent on your area. I’m glad you’ve had luck in your area, but as a whole this is flat out untrue. I know a bunch of folks that love Lexus who have had awful experiences at some of the dealers. Even when dealing with the higher end stuff (LC/IS 500, RCF etc.). Not saying Lexus as a whole is bad by any means, but just from a dealer perspective overall they are no different than any of the other mass market luxury brands (BMW/Merc/Acura/Porsche): Better chance of finding a GOOD dealer/service dept, but its still not guaranteed which is such a shame.
@@rustbeltrobclassic2512 have you ever asked for a new car because of missing key? Not going to happen. The contract does not include a money back guarantee. It includes a warranty and an arbitration option if you're unhappy.
@@Real_Natural Must be a state thing, but where i am they have to supply a 48 hour return clause on all new vehicle purchases.. so yeah, you could bring it back for a key issue.. or a floor mat, wouldn't matter as long as you were in that time frame.
Your gut on the key issue was spot on. Friend of mine had a Mercedes C class and, where he lived, it was always parked in a carport. Someone cased the area, saw the car as the mark, took down the vin from the front windshield and then went to a Mercedes dealer where a friend of theirs worked. A couple hundred bucks and a few weeks later this guy has his own key to my friend’s car. Guy shows up late one night and just gets in the car and drives it away while everyone else is sleeping.
My friend later found the car by searching the vin on the web. It was for sale at a mom and pop retailer outside of his town. Skip to the end, he got it back.
There are a lot of people out here that we can trust. There are also many that we can’t. You went with your gut and that was the right call. I’ve seen how it works and it’s not fun.
Not sure that situation is the same as the problem posed by Tedward.
You better buy a lottery ticket lol, because this whole situation seems like some EXTREMELY low odds
I've been saying that I won the Lexus Lotto lol
Others have the same problem, so much for the unflappable build quality of Toyota/Lexus. Any other brand and people would be grilling the manufacturer for something like this. Imagine if this was a BMW, the comment section would be on fire
He’s been having extremely bad luck. This may not be the best time to buy lottery tickets!
@@user-fo9xe9wl2eIt’s not? Nothing is perfect. Toyota’s problem is enviable. It is so good, that the moment they make a single lemon, or two, apparently, every body is in a panic! Cars are complex, so however good their QC must be, sometimes something slips through the cracks. The ultimate test is that it doesn’t happen often and the company stands behind you. The bottom line is the customer must get what he just paid $60K+ for. In the case of Toyota, it must be very much worth the dealer’s effort, even if it costs them sometimes, to make sure that every customer gets what they paid for.
@@user-fo9xe9wl2e Agreed, Toyota fanatics need to be called out here. My next vehicle will probably be a Lexus, but if this would've been any other manufacturer there is no way the amount of copium in this comment section would fly from the Toyota fanatics. The Car Care Nut has the 'lean' issue with his new GX, so clearly there are old issues that Lexus has deemed not worth it to correct from factory. Shocking, Toyota/Lexus wants money and does a cost/benefit analysis like everyone else.
In 2022 I bought a brand new IS350 as a long term daily to keep “forever”. Car vibrated pulling off the lot with 5 miles. Same story, wheels, tires, etc. lots of buzzes and rattles inside. Dealership was not as easy to deal with. Ended up selling it back to them for small loss. Lexus may last forever, but the build quality is not what it used to be.
@benagrawal1119 I had the same issues with my GS350.
I owned a GS350, never had that issue and now have a GX, no issue either, I’ll call myself lucky
What did you buy as a replacement?
Flatspots I tires from low profile tires would do that for me for a while but then get better.
Admirable self restraint in not using your platform to rant before the situation was resolved. In these situations I often conclude that it’s me who’s crazy, especially when a dealer “can’t reproduce the problem”, and I can see having eaten a loss and trading it in immediately, had they refused to make it right.
Even Toyotas aren’t perfect, and they all have variation in production. My response has become to just buy what I enjoy driving most, even if that’s a BMW that may (or will) betray me at some point.
I’ll be on the lookout for your bad one on the used market, whenever I replace my FJ80!
He didn't need to rant to use his platform, dude got offered two brand new cars as full, free replacements. You think a normal guy is getting that? LOL.
@@codejunki567 fair point, don’t disagree especially on reflection. And for how many of their excess GXs he sold. I think a good dealers response would likely end with some new keys (what I’d vote for) and maybe a bit of cash or free warranty. Still, as an influencer even, I might rant regardless.
@@codejunki567 I agree. There is no way we're getting that treatment! But, all of us would take advantage of it if we could lol.
Test drives are actually a wild concept considering you spend 10-15 mins of seat time before dropping tons of money. I was fortunate enough my local dealer let me take my truck home overnight as my test drive.
Your dealership experience is mind boggling to me. For someone who's boughten several new cars. The issues i had with those were shrugged off with the good ole, "we cannot duplicate your issues..." i ended up having to go through a lemon law attorney for the 2015 TDI Golf. (which i ended up winning.) Kudos to that Lexus dealer!
@@aluisiousoh no, someone used informal writing on CZcams 😮
I guess he means past tense of bought.
@@lvsqcslWhat was written is past tense though. Perhaps I’m misunderstanding
Lexus service has always been phenomenal for me, especially at herb chambers in Hingham. They really have the best customer service experience out of any other car company I’ve heard of.
I think it would be good to mention the fact that being a public figure with a large outreach, you are more likely to be treated right by a dealership that wants to look good/save face. I'm not saying this is what happened, it's just something that I think needs said
its amazing that even toyota/lexus products are not quality built anymore. Vibrations of any type are not acceptable for any new vehicle. I have a 20 year old toyota 4 runner with 230K miles and never had a single issue with it. Still going strong! No vibrations or rattles of any kind!
Imagine if you got the unit with the vibration first, you might have just assumed "this is the way it is", and driven it. Glad that didn't happen!
I hear you but I’ve driven a bunch of them. I’d definitely know something was wrong.
@@TedwardDrivesSee…same here. Despite what the dealer and corporate keep saying…
How cool to watch you drive a road I'm so familiar with! Lived in Buffalo my whole life with friends all over NYS and New England, so I've driven the length of I-90 so many times. Hope you enjoy my wonderful city during your visit!
I’m really impressed with your Lexus dealers. I had bought a brand new 2017 LS460 and at like 4,000 miles it was making a horrible whistle while on the freeway. I went to 4 dealers, had a whole bunch of their lead techs and a DSPM from Lexus/Toyota corporate come out with NO SOLUTION they tore interior panels apart and did all sorts of things. My car had all sorts of creaks and rattles after that and none of it fixed the problem. Finally after about a year of living with it a service tech found out it was the front brakes, they put new pads and rotors on it and the noise went away. This was after other dealers basically ruined the interior of my car. I will never forgive Lexus for that treatment. During all of that I even wrote and mailed a letter to Akio Toyoda asking for a buyback of the car. It was a HORRIBLE whistle going down the highway, it was piercing and this was on their LS. Also I had a 2003 GX470 and in April 2023 I got a GX460, so far I love it.
Did Lexus buy back your car? Congrats on your new GX 460.
Amazing Video Tom,
I’m really glad we were able to get you in another GX460 with the right specs you needed. Good luck in your journey and I hope you get to fulfill all your adventure in the New GX.
P.s we still have 7 GX 460 available so anyone that’s in the market for one.
Thanks Kevin!
is the one making the rumbling sound included in the 7
I’m glad they got it sorted for you, Ted. I really like your interior, and it looks like a really peaceful driver. 😊
Great to hear they took care of you! My old 2000 Land Cruiser developed a similar vibration around 200,000 miles. I threw a few parts at it hoping to quiet it down but ultimately it needed a new rear end and possibly transfer case. After 21 years it was not logical to do the work and the New England winters had taken their toll anyways. We replaced it with an 07 LX for my brother to take to school because of how well the Land Cruiser treated us. These body on frame Toyota/Lexus SUV's are really the best in the business if you are looking for longevity, comfort and confidence. You wont be wowed with the latest greatest tech or fuel economy but it certainty makes up for it in reliability and capability. Very sad to see they are gone.
Great to see you got it all sorted, what amazing service from the dealer.
What a story! I'm glad everything worked out and that your Lexus dealer was honest and trustworthy.
Hey Tedward, great video and glad your local dealer was able to help you resolve the issues.
Unfortunately we've had quality issues with both our 20' GX 460 and 22' IS 500. Our GX had a terrible balance/alignment issue which took 2-3 attempts to resolve. Sadly one of our IS500s BBS wheels was damaged by the dealer's carwash, it took months of attempting to refinish the wheel to match the factory set, only to let us know they didn't have the exact Enkei paint formula due to some trade secrets. Only then did they offer to replace the wheel with a new set (which was not balanced properly).
I'll echo what others have suggested, it's unfortunate that your dealer experience is not the norm. Thanks for bringing the reality of these scenarios to light
Glad you got things fixed. As a fellow owner of 2023 GX 460 premium plus- I am happy for you. Great Truck and great dealer!
I was wondering when another gx460 video would come out, glad you got the problem sorted out!
Automotive Clinic of a review. Being an engineer and automotive journalist absolutely put you in a different position than an average owner. It's nice to see you give recognition for their effort. It would be interesting to hear from another customer without your background, and how they were assisted with an issue similar to the severity of yours. Glad it worked out.
It’s giving major Nick Murray 911 vibes
As a Lexus tech, there is a bunch of new bushings in the recent cars drive shafts which clearly aren’t as strong polyurethane bc this is being brought up more and more.
Interesting…. Haven’t heard or seen anything about this.
Why is that? Did Lexus cheapen out the polyurethane bushing material inside the drive shafts?
@@georgeg1947why else? $$$$ it’s all about money to Toyota
The only reason Lexus responded the way they did is because of your subscription count and you doing a video on the issue.
they know their rep is on the line.
Now an everyday Lexus owner with no CZcams channel, not sure if they get that same level of service.
Not necessarily true. I had 7 Lexus cars between 1996 and 2003. The cars were always amazing and the dealer service/treatment was equally amazing. Several of the cars I bought in Greenwich CT even though I lived in Long Island. That dealership was willing to drive a loaner car to my house in order to take my car in for an oil change. One time I had the car in for a recall on the door lock actuators (even though my car wasn’t presenting a problem). When I went to pickup the car they were all apologies because they only had 3 of the four actuators when they went to change them. They gave me a $100 gift card as compensation for having to bring the car back for the fourth actuator.
That’s an insanely good dealership
Long time multi-customer with lexus here…this is a unicorn treatment folks. Good on the dealer though. I had to give handies for a bent rim that I had to advocate and diagnose myself.
I recently weighed purchasing a brand new GX vs a certified pre-owned. I ended up going CPO, maybe that was the right choice 🤣. But really, sad to hear the issues you've had but its great your dealer made things as right as possible. My GX has so far been one of my favorite vehicles out of many.
I compared a CPO GX 460 with 10k miles vs a new GX 460. I bought the new GX, the Lexus, with a 2.49% finance rate, plus the Lexus sales manager discounted $9k from MSRP, making it $500 cheaper than the CPO with a 2.49% finance rate. The CPO GX 460 was a used vehicle and would have cost me $500 more plus a 5.99% finance rate.
I bought a new 2023 GX460 this past October. Immediately started to notice it was hard to get the interior temperature to a comfortable setting. Long story short - With the AC on the passenger vents are 10 degrees warmer than the driver's vents (sync'd) and the floor vents are hot. I've been to two dealerships about this. So far every GX tested does this except one that reversed the temps from front facing vents. It's been documented that with the air at 65F (example), AC on, front facing vents are off by 10 degrees and the floor vents are 100F+.
The dealers refuse to open a TAS case with Toyota/Lexus because "It is normal" since they "all" do it. They told me to call Lexus about it. I did and a case manager ("Lexus Advocate") was assigned. They essentially told me they spoke with the original dealer and nothing was found - "it's normal."
The dealers kept telling me to go to Toyota/Lexus and Toyota/Lexus kept telling me to talk to the dealers.
Essentially - pound sand.
PS. Also see in your video it looks like you are constantly holding the wheel to the left. I had this problem off the showroom floor also. It's the way they align the vehicle I was told so there is a tweak to do to the rear, as well as, a slight tie rod adjustment. This problem is fixed now. My conciliation price.
Newer Lexus are not great anymore. But shocking to see a lemon GX V8. Newer RX has dash separation problem, IS 500 has Bumper sag. Toyota Highlander got bumper TSB. Toyotas got a massive recall on passenger airbag. Toyota Quality is going down badly. Sad. Imagine whats the futurr with the all hybird /ev complicated mess.
QC has gone downhill.
The view is very satisfying as you share you’re experience!
Love the 4x4 content. I would love to see a review of a Mitsubishi Pajero Evo at some point as they can be imported to the US!
I have a couple lined up! One needs an engine though...whoops
Amazing, can't wait for it!@@TedwardDrives
Was the dealer aware that you’re a famous CZcams car review person in the area throughout this entire process since the beginning?
@@ck6553 the silence says everything. Watch how fast we would be told to “pound sand” after telling them a 2003 to 2008 version of the car also had vibrations, lol.
Yeah that key situation was sketchy as hell. Definitely made the right call there. Hope the latest ride works out!
Thank you for sharing you story with all the details. It's great to know that there're still dealers out there who prioritize their customers. It is sad at the same time, that many of the dealers have turned to the "who cares, if not you there will be someone else" attitude. Many of us have had a chance to experience it, unfortunately.
Glad to hear about your overall dealer experience! My next vehicle will definitely either be a 2023 GX or a 2021 Tundra. Those seem to be the only solidly reliable vehicles that were made in the 2020's. Good luck to you with this one. Hopefully nothing bad appears haha
I had to lemon law my Kia Stinger and the process with the dealer was such a headache. I had a loaner for over a month. The service advisor said to my face "we dont really see stingers so we dont know whats wrong". They told me kia had to call in a specialist to look at it. Absolute nightmare, but i got $15k out of the lemon law case!!! Its good to be an informed consumer.
First of all, good on you for standing your ground. Everyone could've had a different outlook on the situation. I bet mine would've been probably the same as yours but I know for a fact I would've had a harder time not giving in to all the dealer's solutions, especially in regards to the first issue. So I am glad you stood by your concerns and got a solution YOU were happy with as a customer.
Second, hats off to your Lexus dealer for handling this situation. Primarily to understanding their customer's concerns and providing a solution that puts them first, not themselves. I am glad to hear that the technicial wasn't trying to weasel out acting like the issue isn't there. Here in Poland we had a pretty loud, few years long case of a faulty S63 AMG and while I am not sure who was in the right and who was wrong in it as I haven't followed the topic in a while (the only thing I've heard few months ago was that the car ended up in Ukraine?), the thing I'm sure about is your Lexus dealer handled an issue with a brand new, expensive car 100x better than the Merc dealer here did. I can imagine it might've be a little bit frustrating to hear the dealer is trying to play with wheels and tires when you made it clear it's not the issue, but considering how they treat you it's just respectful to let them cook as long as your car isn't out of service for many months. Again, hats off to them for handing you a new car instead of trying to fix the issue while you're on hold as they try to minimize their loss.
Situations like these make me stick with a seller that's often more expensive than the competition. I have one store that I primarily source my electronics from and even though their markup is always X-1X percent higher, I stick with them because I have never had any issues with returning faulty products or making a warranty claim through them.
Also, for the final take, completely agree with the top comment here. Thanks for breaking it down for us. The video's been not only entertaining but also informative and I'm glad I could learn something.
I am so glad I didn't experience this. Thank you for being diligent and putting out these videos explaining the correct way to go about dealing with the service department.
Step one, be an auto influencer with 500k subscribers on CZcams.
I really respect you for the way you handled this whole situation. Not many people would have your patience. It made me happy to see that you approached this situation logically, treated everyone with respect and gave credit where it's due. As someone who's had dealership disasters with my car that's over 17 years old, I know that it's not easy.
Just another one of the many reasons I love watching your videos. Keep it up, and wish you innumerable blissful miles with your truck!
Thank you very very much
Hope you get these issues resolved. Love your vids
Thanks! watch the video and find out the conclusion haha
WOW I have never seen a dealership like that they are awesome. I hope this video earned them a lot of business
Exceptionally well done! That's why we watch you.
I was just thinking to myself as my pc started up how I wanted to watch a pov drive, then this showed up on my feed, blessed
Mercedes of Fremont is also another dealership I really appreciate for the same experience you’ve had at Lexus. Brought my gl350 in for a trunk latch replacement that caused a phantom drain and while it was in for the repair, an S class caught fire and activated the sprinklers and alarm and flooded about 30 customer owned Mercedes. They ended up replacing it with a brand new model 2 years newer.
Great choice Tedward 💪
Love from Boston, Massachusetts 🇺🇲 ❤️
Great to hear that Lexus of Watertown did such an excellent job at making the situation right. Sounds like that is where I will be looking if I do go back to a Lexus eventually.
You really are a person to look up to. Having respect goes a long way.
CZcams does not need another rant, thanks for waiting until you were in the right frame of mind before sharing these details. ✌
Ironically, Toyota's slogan used to be "Oh what a feeling!"
Amazing initiative and customer service from Lexus. I don’t think you’d get this type of problem solving and understanding from most other brands.
Your dealer was so nice working with you on these issues. I have been told by VW to basically f off and deal with it... (and that's coming from a VW fan with a golf R)
Man these 22+ interiors look so much better than the 550s
Yeah. they cheaped out on 550
The 22 and 23 GX460 interiors are very luxurious. The 550 interiors are cheapened out.
As a former Toyota tech they can remove key IDs with Toyota tech stream and add new ones, there would have been very little risk keeping the first GX assuming they removed the original key IDs
This
Right? I don't know why sales didn't just eat the cost of 1 key and paying a tech to do a reseed.
I leased a 2023 GX from Lexus of Watertown. Brought it in for same thing a vibration between 1,600-2,000 rpm (worse at 1,900). They just denied it and said that's the way it is. Have felt similar sensation, but less noticeable on loaner. Must just depend on the specific GX how bad it is. I'm sure most customers just don't notice it (but i came from a cl550). I figure just not refined (even considering body on frame) compared to true luxury cars. Hopefully, the 550 fixes this kind of stuff. I did get an offer months later to swap out the GX, but would have had to start a new 3 year lease. People at Lexus of Watertown are ok, but I can attest this was preferential treatment.
I can honestly just listen to this guy talk and watch him drive forever nonstop
Maybe the influence of being an influencer helped. Kudos for getting it resolved by the good dealer. I’ve owned several cars over the years with a hard to solve issue. I did threaten the lemon law on one car and the issue may have finally been fixed but I traded it in a year for peace of mind. Another car had a strange vibration that balancing and rotating didn’t help it just changed how it felt. It turned out to be 2 wheels with a warp on the inside of the rim (not uncommon with their huge offset). The dealer went in half and paid for one replacement. I got the other at their cost. More recently a brand new car had a vibration at idle. Another one I drove had a similar but far less vibration. 18k miles later, the plugs were changed and solved the issue!!!
Welcome to Buffalo, NY, hope you enjoy your stay, please be kind, we just came out of a heavy Bills loss this past weekend. Also make sure to have some wings and pizza!
Leave some recommendations for restaurants! I tried forty thieves for drinks and a burger
@@TedwardDrivescheck out pearl street grill & brewery
I've also got a new GX with about 2000 miles on it so far. I've got a slight vibration in the steering wheel from about 60-70mph. I'm hoping it's wheels and tires that I can get fixed at my first service appointment.
10:30 I wonder if that rumble has to do with exhaust droning. THeres a huge issue on RX350 and 450h F sports where the exhaust right at 1,900-2,100rpm starts to make that noise just higher pitched (since its a v6 instead of a v8)
The dealer lost one of our Lexus RX keys right before we picked it up and we met up with a service tech a little later to get a new key and he removed the missing key from the system. So, if the old one would have turned up, it would no longer work on that car.
Kind of similar to what im going through right now. (Only similarity being a dealership) I bought a used 2018 gti with 56,000 miles from an Audi dealer in Calabasses California. It had a good service record and clean title. I test drove it and everything seemed fine. But as I put around 150 miles on the car I noticed it would pull to the left when I would accelerate or decelarate. It got more violent very quickly in a few days and the same day I contacted the dealer about this problem, the lower control arm separated intself from the wheel entirely in a drive thru. Audi gave me a complete check list telling me the car met all the safety requirements. Imagine if that happened on the freeway? Well out of my own pocket, it was towed to the dealership where they would later tell me the damages would be around 10k. Which the warranty wont cover and neither would they. Mind you Ive only put about 200 miles on the car and a 100 of those miles was going to the dealership. This obviously isn't right so I contacted my cousin who works for a law firm and told the dealership about this. Afterwards they said they would take care of the issue. Its been over a month that the car has been over there but they said it would be ready sometime this week so Im hoping they are right. My plan when I get the car back is to take it to my local mechanic and have them inspect it thoroughly just to be safe. BUT OH MAN what a nightmare this has been. Overall this Audi dealership was plain rude to me at times as well as I kept presenting about this issue and how I brought up legal action. if anyone is thinking of buying a car from Audi Calabasses. Just don't.
We had the same issue in the mid nineties on our 1995 Jaguar XJS convertible. It could only be described as a rear end wiggle when you went over 60 mph. The dealer put new wheels and tires on it, and nothing changed. They finally determined it was a warped drive line and replaced it. All was great after that!
Happy to hear you resolved your issue man :). I have had Lexus vibrations in the past(user car) that took A LOT of time to resolve. Now I have a question. Would this Lexus deader behave differently if you weren’t a CZcamsr?
Me I doubt it. Who knows.
You did the all the right things. I had a similar experience with a 2018 Volvo S90. I am very sensitive to noises, rattles, vibrations. I had a driveline vibration that started at 45 and continued up to 90. My entire car shuttered/vibrated from the floor through the seats, steering wheel, and touch points. We tried different wheels and tires at first. Then the repairs kept escalating. They replaced over 12 thousand dollars in parts and the issue persisted. The car was in the shop more than I had it. So I ended up trading it. The first Volvo dealer just brushed me off and said this is how they are. The second dealer really did try to resolve the issue. I had a master tech working on my car and he was as frustrated as I was. I hope you have many trouble free miles with the new one. As for me I am very happy trucking along in my replacement for the S90, a BMW 5 series.
Sorry you had to go through two swaps before getting your GX. Boy, the odds of getting one with a manufacturing issue must be pretty remote at this point. I have a '23 with the Premium Plus package and I absolutely love it. Glad your dealership took care of you. I think Lexus dealerships do a great job with customer service overall. A great road tripping vehicle and I've had it off road and it's a champ, as long as you watch out for the low bodywork. Hope 3rd time's a charm and you enjoy many carefree miles with your GX. And kudos for staying calm and objective while going through a frustrating experience.
I bought a 2023 GX that had this same issue! I tried 3 different sets of wheels and tires, greased the driveshaft and components and even had it aligned. I couldn't stomach servicing a brand new vehicle at this price point so ended up trading it for a CX-90.
I too like having a sports car, or two, AND an SUV. I have a BMW 128i and a Miata, and a 4Runner (all w/MT), and I am HAPPY.
You have a manual 4Runner? What year?
@@futball24 ‘99, purchased in SoCal 15 years ago, still good! I love my 4Runner, would keep her forever, except for one thing, rust. I no longer live in SoCal…
i had this with my brand new 2006 4Runner, the disappointing difference was that I believe the TSB / fix they did was only offered to Lexus GX customers. I lived with a truck that resonated at certain road speed(s) until the day i got rid of it... I should have found a good lemon law attorney... lesson learned and applied in later years.
I have a 2022 and had 2 minor issues with it One seemed like a vibration from the tires and after they did a road force test and rebalanced the tires, several times it was a parent that one of the tires had a real bad flat spot. Then the other issue was the steering wheel seemed off center and the car was pulling to the right. I took it in and they told me the truck needed a front end alignment. I asked how much it would cost, they gave me a price and I went with it. When the truck was done my service advisor came out, handed me the paperwork and send me out the door. He told me it was on them. Mine is the 2022 Black Line Edition. Ocassionally the drive feells a touch rough and then on most days it feels super smooth. It's a bit puzzling. I do run snow tires in the winter and they are much smoother than the stock tires. Enjoyed your odessy.
i feel you so much on this - im also very sensitive to things like vibration and alignment. its incredibly frustrating to get things like that fixed because service techs often struggle to recreate it and it makes you feel like a moron/gaslit.
Wild. 30 seconds in and I knew it was a TC. Had a 03 V8 4runner with the same issue. TC intermittent drone from 60-73, drove me nuts. Sold it!
In 1983, bought a new Toyota Celica GT-S hatchback in NJ. This being my first car purchase, I did not test drive the car before purchase and after purchase, it turned out that it would not go into second gear.
After many months of attempted repair by he dealer, and finally Toyota sending their tech specialist from California, it was determined that the transmission could not be repaired and needed replacement.
Congrats, you did much better than that, perhaps the difference between a Toyota dealership and a Lexus dealership.
I was not expecting that dealer to really help out much, but wow, from the sounds of it, they did everything they could
Also, I see your on the New York State Thruway! I do drive on it a decent amount. It’s always after Syracuse where I see crazy drivers lol
It's pretty neat that the dealership was so willing to work with you. My old Hyundai dealership would not listen to me when I took my car in. It had a misfire and there was a TSB for dirty injectors. I politely asked for them to checked it and they refused. "We can't do anything unless it comes in with a code". So frustrating.
I'm curious how this dealer "traded you out" of your cars? You sounded very happy with that solution, as if they bought it back. My mom had a similar situation almost 10 years ago. Her new Chrysler 200 developed a drivetrain issue, and the dealership manager says "sure we'll get you out of the car no problem". Made it sound like they were buying it back, but in fact they traded as normal and lengthened the loan to get "the same payments". So I'm just curious on how that went down, because this dealership sounds way too good to be true lol. I would not be happy to have to trade out of 2 brand new cars. Never been to an honest dealership in my life.
Great info about the cars, but just letting you know it looks like you've got an alignment issue on your wheel. I just went through the same thing on my 2022 GX Luxury. Had the dealer do two alignments on it and didn't fix it. Ended up being the KDSS lean problem. There is a TSB that addresses it for all GXes. After they installed the leveling spring on the drivers side, the wheel is no longer canted to the left.
Lexus has the best service I've ever experienced, and I've been to at a minimum of 20 dealers for different vehicles in the MA/RI area. Herb Chambers Lexus Sharon must have a "run for the hills" flag on my account due to my sister's absolute nightmare of a 2010 IS250 we bought from them 3 years ago. She still has it, and they spent 1/2 what we paid for it in repairs for the sound system and electrical system to fix a failing amp. Also, the service valet backed it into some lady's brand new GX460 DIRECTLY IN FRONT OF US. Poor guy. I was in loaners for months in total, weeks at a time and they always kept us updated, always had a loaner set aside for us, never made us pay a dime for service, it was just excellent and seamless overall. If I was in the market for a luxury car, then I'd go straight to Lexus. Even if their cars are a little old and maybe not quite class-leading, their sales and service department are far and above the best dealership experience.
So who got stuck with the other 2 Lexus cars you gave back…
Lexus gives one of the best dealer experiences usually.
LOVE YOUUUUU❤❤❤❤
fun fact - you can delete the already said key from the saved memory ~ it's a basic procedure simmilar to adding in a new key etc
This doesn't change the fact that his vin information is in the wrong hands and the physical key + lock would need to be changed
Physical key would still unlock the car.
I’ve never seen anyone mess with cruise control this much lol 😂 watching and listening to this dude makes me nervous 😬
Yay for good dealers still! Percent color combo too my favorite combo
My dad's brand new van had a differential failure within 500 miles. The vibration was insane and then the screeching was dreadful to hear. They took apart the rear diff and it was full of metal shavings. They replaced the driveshaft and differential for free of course, but having some kind of issue with a brand new car doesn't sit so well.
Hopefully you got the issues out the way and the rest of the ownership will be trouble free.
I love your dealer, just amazing. I had a 2005 GX 470, then a 2011 GX 460. Then switched to LX570 for 2015 and 2018. All 4 cars have had issues with the front disk rotors warping. Usually starts between 15-20K. When it gets bad you need to have them spun. My current LX with 53K on it is starting to vibrate again when I break. Cant spin them again, will have to replace them. I think I am going to look for a non Lexus rotor. Someone has to make one that wont warp with simple everyday driving.
It’s incredible to me that my 99 LS400 has the same cruise control stick as your new new Lexus truck.
The little things are the worst.. my new '24 Civic HB has a subtle metallic clicking noise when I turn the steering wheel gently left to right, and the brake pedal assembly makes a pretty annoying rattle whenever I step on it, which is even more annoying because I can feel it in my foot as well as hear it. The Honda dealer dismissed it as normal operation, unfortunately (maaaaybe the brake pedal noise is, but the steering wheel noise definitely isn't). A huge upgrade from my '13 Chevy Sonic, just sad that these two minor issues detract so much from the new car experience. Glad you were persistent and had a cooperative + helpful dealer!
Sooooooo glad you shared that old TSB. My dealer and Lexus are fighting me, and this is dead on what’s happening with mine too.
GX’s have a lot of ongoing vibration issues…
Typically the OEM tires but also the drivetrain. Ask any shop foreman and “these all have a harmonic resonance in the 60’s mph range”. But also due to the platform. My 2021 on 18’s was perfect. My 2023 on 19’s never stops shaking and they can’t sort it out.
Love the truck but my 2023 is unbearable on road at times. Bought a set of new takeoff 18’s from another, since the dealer and Lexus corporate keep telling me the shakes are within spec…
But it never stops. Varies by every road force balance but only gets worse. My steering wheel violently shudders at times, but then not always. Truly wondering if it’s the drivetrain, so a Lexus field engineer is to test it next.
Hey Tedward, I've been a fan for over five years now, and I must say, you're an excellent engineer and storyteller. Your dealership is impressive, and I left a positive review mentioning your name! I'm in the tri-state area and plan to purchase my Lexus there in the future. Thanks for your fantastic work and videos. It's great that everything got sorted out. It's surprising that Lexus, known for reliability, had a key issue - they should be more careful. Most people might not notice the vibration, but us car enthusiasts pick up on everything! I can totally relate. With many dealers being shady, I appreciate a good one when I see it. The fact that they replaced your car three times is wild. I'm thrilled you're enjoying the car. It's crazy how even new cars can have issues. We leased a 2017 Civic LX manual, and its AC went out within the first year, same with our 2017 Forester family car. You'd think new cars mean no issues, but technological advancements have made these machines more complicated! Hope to meet you in MA one day :)
Why would you leave a review to a company you've never done business with? That breaks Googles ToS and Tedward's outcome realistically isn't the norm. No dealer is going to let you depreciate 2 brand new vehicles the way he did unless you have an audience.
You think they give a damn about my review ? Just wasted 5 minutes of your life. Oh no, the google police is here. Get a life.@@1MountainLife
Dude, his deal was obviously to praise the dealership on yt in return for vip service, don't be such a sucker.
I bought 3 brand new Lexus IS500s the past 2 years. Upon trade-in & taking delivery of the new car. I follow my methodology mindset (habit) checklist: Make sure VINs match on car & paperwork. All associated keys are for new car, Make sure all accessories booklets are for the new car. When I took delivery of my current '23 IS500 the booklet was from a Lexus RX but when I mentioned it the sales guy apologies & looked for the IS500 booklets & found it in the RX.
I had the same problem in my 2013 Venza and it was the bearings for me. I hope this helps.
Your dealer must just love you
yeah great job on the dealer! been to a few lexus dealers are they are just so snooty. ill go to watertown if im ever looking for a new lexus