Coffee vendor out $14,000 after using Square

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  • čas přidán 30. 09. 2019
  • The owners of a Toronto coffee stand say Square Canada has told them they can no longer use the popular payment technology because they are selling beverages made from Cuban coffee beans.
    To read more: www.cbc.ca/1.5303143
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Komentáře • 1,6K

  • @timothylouis2684
    @timothylouis2684 Před 4 lety +2810

    Only reason they are giving her her money back is cause they’re in hot water now

    • @reyjeff4297
      @reyjeff4297 Před 4 lety +48

      Joe Buck you know it, put them on blast

    • @VeddieFonnie
      @VeddieFonnie Před 4 lety +4

      Nolo Kobo why would they pay interest exactly?

    • @guillaumegiroux9425
      @guillaumegiroux9425 Před 4 lety +6

      Hot water, ho ho ho ho

    • @integr8er66
      @integr8er66 Před 4 lety +1

      @Nolo Kobo Uhm, unless you are the Government, state or federal. Not unless they are over 90 days late do they have to pay

    • @Chicago48
      @Chicago48 Před 4 lety

      @@integr8er66 Yeh, unless you're the US Govt.

  • @Kriojenic
    @Kriojenic Před 4 lety +792

    "refund her 14000 dollars" that was her money to begin with, what the heck??

    • @kevin6293
      @kevin6293 Před 4 lety +10

      Bad choice of words. Can’t believe this comment has so many likes. 🤦‍♂️

    • @Kriojenic
      @Kriojenic Před 4 lety +1

      Kevin Ellington and I pray you're right and it was just a poor choice of words, then again you're probably right, I think we can all think of a couple times when the news channels have completely botched their reporting 😂

    • @roxcyn
      @roxcyn Před 4 lety

      Will refund. Did she even get her money back?!

    • @kenny8221
      @kenny8221 Před 4 lety +1

      Cant trust banks lol, it isnt your money when it's with the bank, it is credit you have with the bank. It is their money, it is really messed up how it works. They can lose all of your money and there is nothing you can do about it.

    • @masterticcu
      @masterticcu Před 4 lety +1

      From what I understood, they didn't have her money, the bank refused to process it in the first place because its illegal for them to do that. So the company is indeed refunding her money out of their own pocket

  • @skywalker5936
    @skywalker5936 Před 4 lety +808

    So square stayed quiet while the money was coming in.

    • @berri5769
      @berri5769 Před 4 lety +6

      Sky Walker I think what happens is that they don’t verify some details. I’ve worked in the business before and when a new client would come in they had to submit a lot of documentation on their business, their product, etc to the bank. The bank then would decide if they wanted them as a client and therefore our client. The bank had a long list of the types of business and products that we were allowed to process. Not to mention any rules visa, Amex etc have.

    • @MrJamberee
      @MrJamberee Před 4 lety +12

      Square had to know there was a problem. It’s not possible they were not aware pretty quickly, when early payments were rejected.

    • @jonflippen9061
      @jonflippen9061 Před 4 lety +11

      Square Canada should be sunk for this they knew it early on why did they allow $14,000 Worth to build up

    • @shadow_of_thoth
      @shadow_of_thoth Před 4 lety +6

      Duh, why would they tell her, when they were making thousands off of her?

    • @mimimena1127
      @mimimena1127 Před 4 lety +3

      Exactly!! Because the customers were being debited and they was keeping the money... and no one said anything to the client.

  • @chillinebony
    @chillinebony Před 4 lety +1739

    She should sue them, I pray she gets her money back.

    • @PatrickBaptist
      @PatrickBaptist Před 4 lety +25

      That takes money for lawyers, it's not so simple as just filling a claim.

    • @trx4ang3l44
      @trx4ang3l44 Před 4 lety +50

      If you really paid some attention they said square space Canada is going to refund her the 14k

    • @Treyk901
      @Treyk901 Před 4 lety +26

      TRX4ANG3L it doesn’t change the fact she wasn’t getting paid and that she had to go cash only which hurt sales. She could sue for lost revenue and distress to her and her family.

    • @rockstarofredondo
      @rockstarofredondo Před 4 lety +4

      Patrick Baptist In the US you can sue in small claims court without a lawyer and it is almost that simple.

    • @subsWithoutcontent-lg2im
      @subsWithoutcontent-lg2im Před 4 lety +3

      chillinebony you can get a lawyer that you can sign a document that’s says the lawyer gets like 30% of the winnings and none if you lose.

  • @TomTom-cm2oq
    @TomTom-cm2oq Před 4 lety +1247

    I am DELETING my Square account!! Absolutely terrible, and for them to not provide and explanation?? This woman should be compensated!!!

    • @entropic7768
      @entropic7768 Před 4 lety +32

      Did you watch the whole video

    • @NathanChisholm041
      @NathanChisholm041 Před 4 lety +10

      She was!

    • @nitishkannan2919
      @nitishkannan2919 Před 4 lety +1

      Tom Tom use circlepluspay.com much better

    • @kevingliebe5607
      @kevingliebe5607 Před 4 lety +34

      @@entropic7768 the problem is they didn't let her know until it was too late, and the money was already lost. Extremely unprofessional. They owed her a phone call or letter regarding her account before letting tons of payments go missing. Other than that, yes, the bank is within their right to not process Cuban payments.

    • @xkeepersvk
      @xkeepersvk Před 4 lety +18

      PayPal is known to do the same.

  • @redtankgirl5
    @redtankgirl5 Před 4 lety +729

    Screw that. We need laws to assure that any company working in the parameters of our country follows our policies and laws. That money belongs to her and square should have to pay regardless of them receiving it from the American bank or not.

    • @Kurtos25
      @Kurtos25 Před 4 lety +24

      100% lets start with all the social media companies and get them to follow our laws and pay taxes.

    • @thinkabout602
      @thinkabout602 Před 4 lety +11

      Andrew Yang will get the huge multinationals to pay up with a vat tax, then give it back to US citizens with a UBI called the freedom dividend of 1k a month to all over 18. Trickle up economy.

    • @sinisterminister6478
      @sinisterminister6478 Před 4 lety +18

      @@thinkabout602 This Canada. Try and keep up.

    • @thehALomolov2
      @thehALomolov2 Před 4 lety +9

      She chose a foreign service that to handle her transactions and she lost her money because of her choice,no one else's.
      If you are violating a trade embargo, maybe don't rely on your transactions being processed in a country that outlaws your products source.
      This is how international law works.
      If I chose to open a store that sells products produced by North Korean slave labour, it would 100% be my fault for violating international sanctions in order to run my business. Then if I use a middle man that processes my payments, it's my fault that the financial service I use rightfully follows the law instead of blindly paying me for my illegal business.

    • @thinkabout602
      @thinkabout602 Před 4 lety

      @@sinisterminister6478 US watches CBC also born in Detroit now in Fl. we always loved going over to Canada

  • @jamesl9371
    @jamesl9371 Před 4 lety +700

    This is the most ridiculous story I have seen in a long time. Banks should not question where your product comes from if you’re operating a legal business

    • @incipidsigninsetup
      @incipidsigninsetup Před 4 lety +20

      It's the reality of US currency and banking. The US strong arms the entire world because they are the worlds currency they get to decide who gets their money and if you committed a crime giving that currency to nations on their list of sanctioned nations.
      Most people still don't understand why anyone would use Bitcoin but this is a prime example why. Bitcoin would give near instant payments directly into your wallet and because it's decentralized you own and control the funds. No bank or nation state can hold it, transfer it, steal it or track it. All this with no service fees, no exchange rates and no banks or institutions of any kind. Peer to peer, person to person transfer of wealth. That's the future and it's coming sooner then you think.

    • @Maurazio
      @Maurazio Před 4 lety +7

      well the bank has to protect itself against gov't sanctions, the problem is the service that is not doing their job and finding an alternative IMMEDIATELY and putting up the money in the meanwhile

    • @temujinkhan6326
      @temujinkhan6326 Před 4 lety +13

      @@Maurazio Don't you think the bank should have told her the reason when she first inquired? The bank was stealing the money as it was allowing the transactions to go thru instead of notifying her they can provide her any business.... Embargo? Should we talked about all the Presidents that smoked Cuban cigars

    • @Maurazio
      @Maurazio Před 4 lety +1

      @@temujinkhan6326 the bank is a vendor of the square POS service, I don't think the square client inquired to them directly (or indeed be able to)

    • @integr8er66
      @integr8er66 Před 4 lety +1

      @@incipidsigninsetup And no bank or nation backs it, so when a Mt Gogc happens your money is simply gone forever, and there is the strong likelihood that people will just move to another crypto currency and bit coin will be worthless

  • @cc3184
    @cc3184 Před 4 lety +212

    So they were so concerned about the source of her product that they stole her money ?

    • @user-dx8nj7qj2g
      @user-dx8nj7qj2g Před 4 lety +8

      she decided to work with a business that works with a US bank, and the US has a trade embargo on cuba, and her beans were cuban, so its her own fault for not being aware of this, because if she read fine print, contracts, she probably would've been made aware of this. its not the companies job to inform you of the law. they didnt steal her money, they didnt HAVE her money, the bank refused to process it because its ILLEGAL for them to.

    • @mayaw.4013
      @mayaw.4013 Před 4 lety +38

      X
      When something is called “Square Canada”, I expect them to use a Canadian bank.
      She used a Canadian bank. She does NOT sell coffee in the US. & She also had her coffee beans LEGALLY imported to Canada. There is no reason why this would be her fault. It’s 100% on the company for using a US bank.
      Edit: Plus, they lied to her about it being a “glitch”, so they’re shady a’f.

    • @user-dx8nj7qj2g
      @user-dx8nj7qj2g Před 4 lety +2

      @@mayaw.4013 well the fact that its owned by an american company should make it obvious that it might include an american bank, this video is a perfect example of why it is your job to research what banks the company had used, and do the required research to figure out if that country has any trade embargos that would affect you. although I do agree it is shady they lied about the glitch

    • @blacklite911
      @blacklite911 Před 4 lety +5

      X you make a BIG assumption that this was in the contract/user agreement. It could be just as well that square Canada didn’t think of it either

    • @masterticcu
      @masterticcu Před 4 lety

      @@blacklite911 A company that size will most likely know. And even if they didn't it still wouldn't be their fault

  • @TotallyLA
    @TotallyLA Před 4 lety +453

    Banks have completely forgotten that the money we earn and that passes through them is OUR money, not theirs. This needs to change.

    • @bsgvlog5640
      @bsgvlog5640 Před 4 lety +10

      Which is fine as long as "your" money that passes through "our" banks complies with US laws.

    • @stevenfinney6480
      @stevenfinney6480 Před 4 lety +13

      Exactly. All deposits are you lending the bank money

    • @robertkelley2520
      @robertkelley2520 Před 4 lety +6

      No they changed the laws it's theirs you are a unsecured creditor.never keep more money than you mind losing in a bank!!!

    • @architecture.w
      @architecture.w Před 4 lety +6

      Cash is king.

    • @robertkelley2520
      @robertkelley2520 Před 4 lety

      @@architecture.w spend fiat currency save silver eagles or gold eagles

  • @deucessoto
    @deucessoto Před 4 lety +280

    Stop investing in the company square, there rip offs

    • @CH-zw7ti
      @CH-zw7ti Před 4 lety

      deuces2119 soto agreed

    • @nitishkannan2919
      @nitishkannan2919 Před 4 lety

      deuces2119 soto agree use circlepluspay.com they use sumup much better terminals always pay out

    • @codycast
      @codycast Před 4 lety +1

      Vincent T. Cash

    • @fitrianhidayat
      @fitrianhidayat Před 4 lety

      @Vincent T. wework

    • @scarfase
      @scarfase Před 4 lety +2

      Vincent T. Moneris. Owned by RBC and BMO. Payments processed with Canadian banks all employees are Canadian no outsourcing. 100% Canadian company.

  • @DirtCheapMeals
    @DirtCheapMeals Před 4 lety +113

    "What about my Cubans?"
    "We ARE the Cubans."

    • @symetik9625
      @symetik9625 Před 4 lety +3

      LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOL I hope im not the only one that remembers this joke.
      "Its just a cigar made out of bisquik"

    • @mrtonywu
      @mrtonywu Před 4 lety +6

      They’re Dominicans

    • @jhova187
      @jhova187 Před 4 lety +5

      Tony Wu anymore Cuban Castro would of smoked em himself

  • @clemfandango5908
    @clemfandango5908 Před 4 lety +35

    I will never use square cause of this ...

  • @socabwai
    @socabwai Před 4 lety +331

    This has got to be the most foolish thing I have ever heard.

    • @Tim-57
      @Tim-57 Před 4 lety +8

      Sure is.

    • @SandStormXII
      @SandStormXII Před 4 lety +1

      Lmao 💯

    • @midol4you
      @midol4you Před 4 lety +8

      @@ethanallen2889 were you dropped on your head as a child, multiple times?

    • @joaovicente575
      @joaovicente575 Před 4 lety +10

      What, @@ethanallen2889? So you you don't know what you're talking about? You're the one who seems anti-Canadian. Canada does not have a problem with Cuba. Move to the US if you want to be pissed off at everyone all the time.

    • @LadyRubyEye
      @LadyRubyEye Před 4 lety +7

      @@ethanallen2889 Cuba isn't an enemy of the United States... All trade embargo's were lifted from our previous President... The orange dipshit put them back on for no reason. Regardless, Square doesn't have the right to steal money from businesses.

  • @maddiesgamingchannel8163
    @maddiesgamingchannel8163 Před 4 lety +78

    You know damn well the banks kept the money, regardless where it’s from.

    • @brendonrookes1151
      @brendonrookes1151 Před 2 lety

      the issue is that the client didnt sign up with a bank she signed up with square its squares responsiblity to refund her the money she didnt break canadian law and if it went to court it could end up costing them more then 14 k

  • @jimda4910
    @jimda4910 Před 4 lety +159

    How did Square know where she buys her beans? Square has her customers paying her, was she using Square to buy her beans?

    • @sylverlightz
      @sylverlightz Před 4 lety +21

      This is the real question +1

    • @dovaiS
      @dovaiS Před 4 lety +2

      Nolo Kobo Yeah, we still are exporting from Cuba, I never knew about this embargo because you can’t export stuff from embargoed countries. So its really just not enforced enough..

    • @truthtimetv4575
      @truthtimetv4575 Před 4 lety

      Because the story is made up obviously

    • @jimda4910
      @jimda4910 Před 4 lety

      @@truthtimetv4575 why?

    • @truthtimetv4575
      @truthtimetv4575 Před 4 lety +3

      Jim Da because they only recently as in the last 60 days have a payment solution for square merchants and it’s only available in the US. She’s clearly in Canada and has no way to spend from square so the story is false. She would know well ahead of failure to transfer if her money wouldn’t get sent to her bank and certainly not accept 14 grand in payments wondering about it just selling coffee. This is all soooo far fetched are we really to believe she had employees and all that to pay for and didn’t see a penny of 14k?? None of it adds up. I’ve used square for my business for years and I’m familiar with the verification process as well as international policies and what’s said in this story just doesn’t add up.

  • @jaymorpheus11
    @jaymorpheus11 Před 4 lety +158

    Starbucks should try selling a Cuban ‘cigar’ latte just for fun.

    • @NDBit
      @NDBit Před 4 lety +4

      They won't have the same problem - they're whitewashed, brainwashed morons - but it might call some small amount of attention to it, yeah

    • @ascott2168
      @ascott2168 Před 4 lety +1

      Haaaa !!! It would be a best seller

    • @jaymorpheus11
      @jaymorpheus11 Před 4 lety

      A Scott with Cuban beans since im pretty sure there’s normalized relations already

    • @ascott2168
      @ascott2168 Před 4 lety

      @@jaymorpheus11 Starbucks will be able to get away with a lot of shizz !!! But I'm all for supporting Cuba as the US is no angel whatsoever ! Every country has dirty hands !!

    • @jaymorpheus11
      @jaymorpheus11 Před 4 lety +2

      A Scott I’d like to get my hands dirty on some of those cuban coffee beans!

  • @jdbrisebois8732
    @jdbrisebois8732 Před 4 lety +292

    From this point on, i will cease using Square. Being a small business owner is brutal enough, last thing i need is risking my hard earned income. Thank you @CBCNews for shedding some light on this. #Square

    • @ghr67
      @ghr67 Před 4 lety +2

      You should consider accepting Bitcoin.

    • @AuRowe
      @AuRowe Před 4 lety +3

      @@ghr67 NWO cashless society seed is BTC

    • @Killius
      @Killius Před 4 lety

      You should accept bitcoin

    • @Killius
      @Killius Před 4 lety

      @Qrispy in that case why is it worth 7k for one btc?

    • @sarahdell4042
      @sarahdell4042 Před 4 lety +4

      Same here. Cancelled two of my accounts with them, from two businesses I have. Adios

  • @affiliatewireless8435
    @affiliatewireless8435 Před 4 lety +329

    Square is a rip-off. Run far away from Square payment processing.

  • @dasaini
    @dasaini Před 4 lety +132

    How the hell did they find out the beans are Cuban.

    • @shawnlee664
      @shawnlee664 Před 4 lety +15

      Her mobile phone. Say "hey Google " to your phone.

    • @718EngrCo
      @718EngrCo Před 4 lety +25

      A lot of banks have security departments that do background checks on their customers. It’s not just Cuba that they concern themselves with. I read an article about some strippers who got their accounts closed and their money seized by the banks because the money was earned in an “Adult” business. Nothing illegal, but they were shut down anyway. Weed businesses have the same problem.

    • @SgtTNTDemonTechGames
      @SgtTNTDemonTechGames Před 4 lety

      @@718EngrCo eh the weed thing is a different story

    • @philipthomas6808
      @philipthomas6808 Před 4 lety +3

      @@718EngrCo Right, that's what they do. It's these companies and their damn lawyers who are always trying to justify every little legal possibility and the implications that could be a problem for them.

    • @0530628416
      @0530628416 Před 4 lety +2

      It is just a fancy way of saying we are holding your money

  • @LOADING...o.o.o
    @LOADING...o.o.o Před 4 lety +47

    Look she is a honest hard working woman and she deserves her money back. Just sue them

    • @lonerhappy
      @lonerhappy Před 4 lety +2

      LOADING... -suing is a lot of work. So it's easy to say.

  • @Dan_Ben_Michael
    @Dan_Ben_Michael Před 4 lety +210

    This makes me mad that hard working people are having their livelihoods affected.

    • @davenicolas6908
      @davenicolas6908 Před 4 lety +2

      Dany’el buddy, it’s the law... period. Has nothing to do with the banks period. Unfortunately it’s the law and this business owner sells a product that is banned in the states.

    • @acriticalvegan6164
      @acriticalvegan6164 Před 4 lety +18

      @@davenicolas6908 We are in Canada. Just like all americans trying to tell everybody else what to do. and you wonder why you're becoming more hated around the world.

    • @Dan_Ben_Michael
      @Dan_Ben_Michael Před 4 lety +10

      D-Block Sheek Louch mate what has a lady living and working in Canada, selling a product in Canada, got to do with the United States....period!

    • @geminigirl5400
      @geminigirl5400 Před 4 lety +4

      ACriticalVegan interesting, we’re being hated? However, she chose to use a US bank, in Canada that has PLENTY of banks and services, yet you hate us based on her (Canadian) decision? 🤔 And people always say American are dumb. Your logic funny😂😂😂

    • @springbloom5940
      @springbloom5940 Před 4 lety +3

      @@acriticalvegan6164
      You moron. No, its an *American* payment processor and by *American* law they are prohibited from brokering those transactions. Now, lets just reverse this and say an American sporting goods store, were using a Canadian payment processor, for 'assault weapon' sales...

  • @rafaelalvarado1683
    @rafaelalvarado1683 Před 4 lety +124

    Them people is on some bullcrap... they always find ways to screw people over huh....

  • @Spintechfilms
    @Spintechfilms Před 4 lety +80

    Lady: i want my money
    Bank: you cant have it
    Lady: why?
    Bank: beans

    • @seanbatchelder6046
      @seanbatchelder6046 Před 4 lety

      Square is not a bank they just process the transactions.

    • @Spintechfilms
      @Spintechfilms Před 4 lety +2

      @@seanbatchelder6046 im not talking about square im talking about the bank that wont give them the money

    • @blixx87
      @blixx87 Před 4 lety

      Bitcoin solves this

    • @masterticcu
      @masterticcu Před 4 lety

      @@Spintechfilms Looking through the comments and I'm pretty sure you're the only person here who understands whats actually going on. I see people with hundreds of likes saying she should sue the company haha

    • @Spintechfilms
      @Spintechfilms Před 4 lety

      @@masterticcu i just know how the swines at american banks work is all

  • @Oscar-mb2oe
    @Oscar-mb2oe Před 4 lety +145

    No one:
    Reporter: This story needs more puns

    • @Henrik46
      @Henrik46 Před 4 lety +3

      Surely you mean: "Everyone: "

    • @Henrik46
      @Henrik46 Před 4 lety

      @@TheAmishGamer I get it was a joke. I just corrected the illogical pronoun.

    • @konradfitzgerald
      @konradfitzgerald Před 4 lety

      To be fair: they need to square up.

  • @freakshow8252
    @freakshow8252 Před 4 lety +135

    Wow that’s bs someone needs to answer WHERE IS THAT MONEY

    • @thehALomolov2
      @thehALomolov2 Před 4 lety +5

      Siezed... She violated US law and her money was routed through the USA.

    • @AdamSmith-gs2dv
      @AdamSmith-gs2dv Před 4 lety +9

      Frozen in the US.

    • @user-yg2up4lg3r
      @user-yg2up4lg3r Před 4 lety +6

      @@thehALomolov2 Did either of y'all watch the end of the video? Square Canada is refunding her.

    • @maddiesgamingchannel8163
      @maddiesgamingchannel8163 Před 4 lety +1

      FREAKSHOW
      In the banks pockets.

    • @be4unvme
      @be4unvme Před 4 lety +1

      @MegaSkilla this ain't Somalia fool

  • @one4allall4one91
    @one4allall4one91 Před 4 lety +11

    Only when the news station intervene did they decide to refund her money. Crooks.

  • @kcav1255
    @kcav1255 Před 4 lety +14

    I work for a major payment network. This a common problem when dealing with cross border funds. Good on CBC for bringing it to light. Definitely a blind spot in Square’s business model, and they are rightfully compensating the merchant.

    • @brendonrookes1151
      @brendonrookes1151 Před 2 lety

      hopefully they get a new bank if the american bank isnt willing to work with international then square needs to either get a new bank or only sell there devices in usa

  • @hectochango5831
    @hectochango5831 Před 4 lety +58

    Finance business is probably the douchiest, ever.

  • @test40323
    @test40323 Před 4 lety +126

    Wow, good to know. Small businesses can’t afford this kind of cash flow disruption.

    • @thehALomolov2
      @thehALomolov2 Před 4 lety +4

      She used square to try circumventing transaction fees from domestic financial institutions and instead routed money through Square for lower transaction fees, without realizing that the USA financial institution middlemen would have to flag her business transactions for her business dealings with Cuba.
      Guess that extra few percent would have been worth the fees instead of her finances going through foreign countries and being subject to their laws.

    • @whitehawk45
      @whitehawk45 Před 4 lety +2

      @@thehALomolov2 are you dumb?

  • @deanwilliam459
    @deanwilliam459 Před 4 lety +9

    what kind of company has the time to figure out if ur ingrediants are illegal? I think CBC needs to dig a little deeper for the truth.

    • @beatleme2
      @beatleme2 Před 4 lety

      Only if you run a business while being WHITE

  • @MrDavidPartida
    @MrDavidPartida Před 4 lety +9

    Good job CBC NEWS!!! Thank you for running the story and helping this lady get her money back! 👏🏼

  • @nicevideomancanada
    @nicevideomancanada Před 4 lety +30

    I have a Square account. yesterday I received an email from them stating there would be a rate change. then I got another email telling me I wouldn't be getting a new rate after all. Did they change banks already?

    • @TimothyLeow
      @TimothyLeow Před 4 lety

      Peter Hall hi Peter, you can read more about the square rate change here: www.bloomberg.com/news/articles/2019-09-24/square-s-pricing-shift-raises-costs-for-smaller-transactions
      I have had dozens of business use my service in the past few months that were previously using square.
      I’d love to maybe help you get a fair rate with no contracts, if you’re interested feel free to DM me at instagram.com/TimothyLeow

  • @tyrannyterminator4179
    @tyrannyterminator4179 Před 4 lety +34

    While not the dumbest thing I have ever or will ever hear, but definitely close.

  • @MarksTech
    @MarksTech Před 4 lety +26

    imagine a country being so self consious that theyre afraid of beans. welcome to america, land of the dreams - only when youre sleeping.

    • @Yungmillah
      @Yungmillah Před 4 lety +3

      Mark's Tech nah we just don’t support communists

    • @andrewj4426
      @andrewj4426 Před 4 lety +1

      @@Yungmillah So square rips offs mom and pop shops in Canada? The American way I guess. That's why the entire world loves our warmongering country.

    • @symetik9625
      @symetik9625 Před 4 lety +2

      You do realize that HUGE amounts of cocaine are imported by CUBA right? not everything comes from mexico... that's kinda the point. Not to mention COFFEE is what was historically used to hide the drugs..... so I mean, Its kinda a red flag.

    • @MarksTech
      @MarksTech Před 4 lety +3

      Andrew Miller lol so you ruin a LOCAL mom & pop cafe? Hahahah too funny

  • @rifkyhusein1389
    @rifkyhusein1389 Před 4 lety +18

    I was thinking about selling Iranian coffee. I’ll put the idea on hold.

    • @zioncommand
      @zioncommand Před 4 lety +3

      Advertise it to your customers as Iranian coffee... set it up in the pay system as "generic coffee"

    • @glengraham7080
      @glengraham7080 Před 4 lety +2

      Dammit, so my Ayatollah Khomeni themed cafe will be a flop too 😂

    • @rifkyhusein1389
      @rifkyhusein1389 Před 4 lety +1

      @@glengraham7080 very bad idea I suppose

    • @fitrianhidayat
      @fitrianhidayat Před 4 lety +1

      I've heard that American pistachio Farmers are lobying for a war with Iran because their pistachios tastefar better. Don't just believe me though, Google it up

    • @swicheroo1
      @swicheroo1 Před 4 lety

      I don't think the USA has an embargo against Iran. I live in LA, where there are many Iranians, and they come and go as they please. There are also tons of Iranian stores that sell Iranian products. An embargo is the highest level economic sanction. I know because I was born in Vietnam and, after the was, there was an embargo that lasted for 20 years. It made it entirely difficult to do things for family left behind.

  • @celsius418
    @celsius418 Před 4 lety +33

    That must be some good coffee.

  • @bintab8615
    @bintab8615 Před 4 lety +58

    I hope she gets her money back.

    • @lesliea.7174
      @lesliea.7174 Před 4 lety

      @Anthony Stewart a statement are words. Talk is cheap. I really hope they did act on returning this small business it’s rightfully, hard earned money.

    • @lesliea.7174
      @lesliea.7174 Před 4 lety +1

      @Anthony Stewart Square “has suggested they’ll refund her $14,000.” - min 1:55 ‘suggested.’ Last time I checked ‘suggested’ is defined as a proposition. Therefore it doesn’t mean they will 💯 do it, but keep trusting / believing in the banks. If that’s what let’s you sleep at night. People like you stir and confuse the other dumb sheep that lack knowledge into stupidity. If Square really wanted to have returned this coffee owner her rightfully earned money they could have written her a check which they ‘suggested’ they would, but didn’t. This is how people of your tiny caliper need to be fed information, unfortunately. Sad but true. Also this is exactly how rumors begin. When you think you heard something that actually was never 💯 said. It was implied (suggested) but not actually said.
      @Bunker Sieben this guys is a fool. Unable to read between the lines.

    • @danielmartinez7047
      @danielmartinez7047 Před 4 lety

      @@anthonystewart8959 share the link please, so we can believe it.

  • @SuccessforLifester
    @SuccessforLifester Před 4 lety +11

    That is why I am quite hesitant to use technology when it comes to money

  • @IDemonstrateVelocity26
    @IDemonstrateVelocity26 Před 4 lety +5

    Sue those MFs

    • @flawaii-pines6858
      @flawaii-pines6858 Před 4 lety

      Sue whom and for what? Square is giving her the $14k. Didnt you hear then end of the report?

  • @brookroberson6084
    @brookroberson6084 Před 4 lety +27

    Wow not cool at all! Taking advantage of people.

    • @PatrickFisher1
      @PatrickFisher1 Před 4 lety

      Yeah those coffee farmers are really getting screwed over by their government and its fixed pricing scheme.

  • @michramgoolam5829
    @michramgoolam5829 Před 4 lety +35

    Square is not the issue, it seems like the US processor is the issue.

    • @davenicolas6908
      @davenicolas6908 Před 4 lety +2

      Buddy. It’s the law in America period.... can you not understand that?

    • @scottblack8134
      @scottblack8134 Před 4 lety +3

      So all them American with off shore banks should not get their money back Americans should only use American banks lol what a dumb argument

    • @geminigirl5400
      @geminigirl5400 Před 4 lety +3

      Scott black most people have offshore accounts are hoarding the money, if an American bank is blocking your Canadian business but a Canadian bank won’t, I would say go with the Canadian bank. 🙄 she needs to get her money back, and not use an American bank since there is an embargo with Cuba.

    • @geminigirl5400
      @geminigirl5400 Před 4 lety

      You seem to get it. She should get her money back and use something other than square

    • @springbloom5940
      @springbloom5940 Před 4 lety +5

      No, Square is definitely the issue, because it is using foreign banks, that are bound by different laws and regulations. It is also, to a slightly lesser degree, the fault of the proprietor for not knowing what bank their money goes through and understanding the consequences of using a foreign bank. Business ownership and management is hard work, its not the same as being a barista.

  • @veracitynorth2860
    @veracitynorth2860 Před 4 lety +9

    The Canadian government should step in and help with this. I will not pay by square or use it.

    • @italiaskate25
      @italiaskate25 Před 4 lety +1

      Veracity North Agreed! I usually wouldn’t advise going to the federal government if it’s not required but in this case I would try if I was in her shoes.

  • @thewayofthemasseuse2697
    @thewayofthemasseuse2697 Před 4 lety +5

    So weird I was thinking of using this the other day and boom... Its on my feed... You tube and google please stay out of my thoughts lolll

  • @MichelleFrets
    @MichelleFrets Před 4 lety +17

    Good to know. This is nonsense I would not like to deal with.

  • @sporttrolling837
    @sporttrolling837 Před 4 lety +49

    I almost bought the square... I surely won't now!!!

  • @giggertmcbabby5140
    @giggertmcbabby5140 Před 4 lety +40

    This is off topic, but her espresso is pouring way too quick. She needs to dial in more often.

    • @MrMiD.Life.Crisis
      @MrMiD.Life.Crisis Před 4 lety +2

      Thats not off topic at all. Quality counts Sir. Bravo to you.

    • @emilyinfp704
      @emilyinfp704 Před 4 lety +1

      Maybe she likes it that way?

    • @riverolson2989
      @riverolson2989 Před 4 lety +1

      @@emilyinfp704 it's not a preference thing. Theres a right speed and a wrong speed. For a double shot it should take between 25-30 seconds if it takes longer then the espresso will be bitter if it takes less time then it will generally be overly acidic.

    • @CIOOfficial
      @CIOOfficial Před 4 lety

      @@riverolson2989 you wanker

    • @darganx
      @darganx Před 3 lety

      Maybe she got money worries..

  • @Gizziiusa
    @Gizziiusa Před 4 lety +11

    contact Tony Montana, he has a little friend that will take care of those squares.

  • @penguin5597
    @penguin5597 Před 4 lety +6

    Banks are crooks...

  • @tekanatoken
    @tekanatoken Před 4 lety +3

    Thanks for the heads up!

  • @juniorballs6025
    @juniorballs6025 Před 4 lety +12

    This is utterly stoooooopid, and borderline theft

  • @LittleWhoreRecords
    @LittleWhoreRecords Před 4 lety +50

    The pitfalls where Globalism and politics collide.

  • @rajo741
    @rajo741 Před 4 lety +6

    Perhaps All other Canadian small business should consider an act of solidarity and mail their little card readers back to Square. Time for a full embargo on this company until they figure out their U.S. nonsense

    • @geminigirl5400
      @geminigirl5400 Před 4 lety +3

      R J that makes sense. As a US citizen, I’m sure Canada has an alternative and you wouldn’t have to deal with the nuances of the US sanctions. And it’s not just Cuba, it would be the same as she was getting stuff from North Korea.

    • @AdamSmith-gs2dv
      @AdamSmith-gs2dv Před 4 lety

      What do expect square to do? Ignore US sanctions and risk their business being shut down?

  • @ShakespeareCafe
    @ShakespeareCafe Před 4 lety +23

    CASH ONLY---in Chinatown they only take cash, every store

    • @Ms.MD7
      @Ms.MD7 Před 4 lety +9

      Asians don't play with their money

  • @dmrc43
    @dmrc43 Před 4 lety +10

    I guess she's...
    *puts on sunglasses*
    ..."back to square one
    EEEEYYYYYEEEEEAAAAAAH

  • @Cigarsnguitars
    @Cigarsnguitars Před 4 lety +1

    I’ve heard many people having problems with Square. Some friends of mine deal in small antiques at craft shows. They couldn’t get it to work right and once it started it would freeze up. Some people wind up double charged or not at all. Just a mess.

  • @MilesBellas
    @MilesBellas Před 4 lety +6

    Awful.....
    Cuba should not suffer any embargo, same with Venezuela.

  • @dayspoiler4608
    @dayspoiler4608 Před 4 lety +22

    game over for any app basically.

  • @matthewbeardsley7004
    @matthewbeardsley7004 Před 4 lety +2

    Dealt with Square support over the last couple of days regarding a business in Singapore. The most confusing support responses ever, but they essentially said no. I guess it is because of incidents like these that they have become wary

  • @spookyboy8127
    @spookyboy8127 Před 4 lety

    Does anyone know of other times this has happened with square? I use it a lot for most antique shows I go to, wanted to make sure it wasn’t widespread

  • @johnnyfavorite1194
    @johnnyfavorite1194 Před 4 lety +4

    Cash is King

  • @TheRisky9
    @TheRisky9 Před 4 lety +6

    This is when a payment company tries to play moral police.

  • @3219993
    @3219993 Před 4 lety

    Is square the same as contactless in the uk?? If so you can use it in most places without any issue

  • @bernardblack6116
    @bernardblack6116 Před 4 lety +8

    America ruined coffee then ruined any means to acquire good coffee.

    • @roger6672
      @roger6672 Před 4 lety +2

      America didn't do it, maybe a select few in it did

    • @Quicksilver_Cookie
      @Quicksilver_Cookie Před 4 lety

      Any means? You think only good coffee comes from Cuba? I mean...I get what you are saying, but don't you think it's a bit of a generalization? Just go to any decent coffee retailer and you will find literally hundreds of coffee blends from all over the world.

  • @abrmodshopperformance478
    @abrmodshopperformance478 Před 4 lety +4

    As A business owner, and Active Square user, this worries me. Will be paying more attention to this.

    • @Sylverlea1
      @Sylverlea1 Před 4 lety

      I can help you switch over if you want peace of mind Payvida Solutions Inc www.getPayvida.com is a Canadian company we have better rates then square and personal service.

    • @alterartgn
      @alterartgn Před 3 lety

      thinking about using them now..how is it? //.

  • @amayatreasureluckie7582
    @amayatreasureluckie7582 Před 4 lety +5

    Just open a cash app account or Venmo.
    And wow. That’s cold they stole her money.

  • @danner253
    @danner253 Před 4 lety +2

    Literally got an ad for this today, jesus

  • @mattnificent7313
    @mattnificent7313 Před 3 lety +1

    I’m from the states and was about to purchase square terminal for payments .. is this a no go ?? Cost like $300

  • @separeed4721
    @separeed4721 Před 4 lety +12

    Please sue them!! How do they know you’re using Colombian beans anyway?! Like don’t they just charge a fee, they research every transaction?? Omg 🤦🏼‍♂️

  • @michaelwtm
    @michaelwtm Před 4 lety +3

    As a US citizen, I love to show these kinds of videos to people I know who still think that there is any kind of good reason to still have a trade embargo with Cuba. Does nothing for us, and only hurts our ability to do business internationally.

  • @phammcast
    @phammcast Před 4 lety +2

    I was considering using Square for my startup, but now I'll look elsewhere. I don't support predatory and shady people, let alone companies!

  • @josephbrown8984
    @josephbrown8984 Před 4 lety +2

    They stole over 3k from my small business for over 120 days. No plea option, no way to talk to a live human, cut off from the money with no way to challenge the hold. It’s CRIMINAL! They need to be sued

  • @davysmith8569
    @davysmith8569 Před 4 lety +3

    so they stole 14k from her? Nice square.

  • @steveo89
    @steveo89 Před 4 lety +3

    I smell a big lawsuit. Get a good lawyer

    • @flawaii-pines6858
      @flawaii-pines6858 Před 4 lety

      Sue whom and for what? Square is giving her the $14k. Didnt you hear then end of the report?

  • @MrAlan1828
    @MrAlan1828 Před 2 lety

    I'd used Square way back when in 2018, had processed alot of orders but then they held on to my funds saying that "Unusual activities", payments got delayed for a week. We run a dessert restaurant and the items are mostly $10 , every 1 min there is an order so what is unusual activity?

  • @livylu6287
    @livylu6287 Před 4 lety +5

    Sounds like square is just a big old scam!

  • @atheistnotion
    @atheistnotion Před 4 lety +3

    *outrageous*

  • @nurrakugy5126
    @nurrakugy5126 Před 4 lety +8

    This is exactly why i have a problem with a cashless society

  • @HuffDaddyYT
    @HuffDaddyYT Před 4 lety +2

    Why doesn't she take it up with the company? And I thought the Cuban-US embargo was lifted?

    • @RageUnchained
      @RageUnchained Před 4 lety +1

      Yes, yes it has. I smoked a Cuban cigar legally a few months after they became common in the US again

  • @Ae-ne5iy
    @Ae-ne5iy Před 4 lety +1

    My dad and his parents are Cuban and I’m a US citizen who wants to be a Canadian citizen. I was born in Puerto Rico. That’s ridiculous. They would have had to tell her beforehand as well. I’d love to try her coffee I don’t know if I’ve ever even tried Cuban coffee.

  • @PatrickPierceBateman
    @PatrickPierceBateman Před 4 lety +3

    Just evil corporations doing evil things, as usual. I guarantee nobody goes to jail for this.

  • @LazyCrazyGuy
    @LazyCrazyGuy Před 4 lety +4

    I hope anyone who has a business account with Square closes it because of this.

    • @masterticcu
      @masterticcu Před 4 lety

      I don't see why as this isn't even their fault...

  • @BrentsCardsAndCoins
    @BrentsCardsAndCoins Před 4 lety +1

    So the issue isn’t with Square, but the bank that processed the payments. I have been using Square for almost 7 years without a single issue.

  • @keeblerelmcookies
    @keeblerelmcookies Před 4 lety +2

    There are thousands of merchant processors to choose from simply cancel your Square account and take your business elsewhere and you’ll still be able to have your customers pay with card.

  • @spongebob358
    @spongebob358 Před 4 lety +3

    Just Another banking scam. Nothing to see here! please move along.

  • @Mytrix0
    @Mytrix0 Před 4 lety +7

    Well that can’t be legal. Give them their money.

  • @Bluecat33
    @Bluecat33 Před 4 lety +2

    Damn! 14 grand a month selling coffee wtf

  • @Robert-xp4ii
    @Robert-xp4ii Před 4 lety +2

    A company with ethics and morals would have reached out to her immediately to explain what was happening, pay her out of THEIR money, and delete her account if it wasn't something they could deal with. They certainly didn't have an issue letting that money go into an account before forwarding it to her.

  • @nubserver
    @nubserver Před 4 lety +6

    Lmfao 😂 I can’t believe people want even more government...

  • @MichaelMilbrat
    @MichaelMilbrat Před 4 lety +22

    Another reason for crypto currencies and why we need them.

    • @dirtymikentheboys5817
      @dirtymikentheboys5817 Před 4 lety +3

      Or hard currency that exist like , goats and gold and chickens, anything but cashless, and something I can hold

    • @rudytrujillo4197
      @rudytrujillo4197 Před 4 lety +2

      Crypto currency is going to destroy the economy

    • @Antdes158
      @Antdes158 Před 4 lety +1

      Rudy Trujillo you gave absolutely no reasoning, why would it destroy the economy?

    • @rudytrujillo4197
      @rudytrujillo4197 Před 4 lety +1

      @@Antdes158 my reasoning for coming to that conclusion is simple deduction really. if you do not have a solid grasp on your currency, then what's stopping corporations or the government from making your balance 0 if they see fit?

    • @dirtymikentheboys5817
      @dirtymikentheboys5817 Před 4 lety

      @@rudytrujillo4197 or just electronically taking it, not to mention hackers

  • @JOSHOCEANS
    @JOSHOCEANS Před 4 lety +1

    Thanks for the heads up. I’m canceling my square account now.

    • @masterticcu
      @masterticcu Před 4 lety

      I don't see why as this doesn't affect you at all and isn't even their fault...

  • @crispyapple3053
    @crispyapple3053 Před 4 lety +1

    And after this I get an ad from square? How appropriate.

  • @monas.6839
    @monas.6839 Před 4 lety +5

    The only thing about this that shocks me is that Square has not blamed Trump yet. SMDH

  • @joelhollingsworth1926
    @joelhollingsworth1926 Před 4 lety +4

    I actually discovered square does this when I was researching who to use for my company.. which is why we chose not to use then. Sadly this is not an isolated incident

    • @joelhollingsworth1926
      @joelhollingsworth1926 Před 4 lety

      @Andre Noble paypal but they ain't much better. They are starting to get political and have arbitrarily frozen people for spending money on things like cryptocurrency. There really is no good option for traditional credit card processing.
      If you have to take credit I would try to find a local merchant services person through your credit union. I'm trying to move my customers away from credit and start using bitcoin instead.

    • @joelhollingsworth1926
      @joelhollingsworth1926 Před 4 lety

      @Andre Noble you really should look into bitcoin. I can find you a good article to get you started if you want

    • @masterticcu
      @masterticcu Před 4 lety

      @@joelhollingsworth1926 Square does what exactly? Use US banks to process payments?

    • @joelhollingsworth1926
      @joelhollingsworth1926 Před 4 lety

      @@masterticcu square has a reputation for erroneous holds on payments held for extended periods of time with no explanation and for being non-responsive when asked about it. BRUTAL for a small business if it happens to you

    • @masterticcu
      @masterticcu Před 4 lety

      @@joelhollingsworth1926 But this case is not even their fault. Its the bank

  • @baggednbougie
    @baggednbougie Před 4 lety +1

    They suck! I had a customer pay me for an item and they said I couldn’t sell that item and out $800 and it’s been 4 years

  • @Nocutasmr
    @Nocutasmr Před 4 lety +1

    Our business stopped using Square because they just keep thinking of new ways to raise the fees.

  • @blakryptonite1
    @blakryptonite1 Před 4 lety +11

    This is why we need a form of anonymous cryptocurrency backed by gold.

  • @SOMANYTRASHH
    @SOMANYTRASHH Před 4 lety +4

    Who else saw the “Che” sign? Gtfo

  • @DjKuality
    @DjKuality Před 4 lety

    Okay is this Square cash or just Square app? They need to distinguish that and if theres a difference.

  • @subliminallyinc
    @subliminallyinc Před 4 lety +2

    The fact that her business is called "little havana cafe" doesn't help her situation regarding JP morgan releasing funds to her given that there's a trade embargo between USA and CUBA.

    • @jamesdewey3259
      @jamesdewey3259 Před 4 lety

      But she is in 🇨🇦. Not 🇺🇸. Funds should not cross border. This is done so that they can invest in us make more money off flow and then screw 🇨🇦 by using exchange rate. Crooks.

    • @subliminallyinc
      @subliminallyinc Před 4 lety

      @@jamesdewey3259 i think the lesson here is that if she is to continue doing business selling Cuban products then she needs to move away from Square. The issue is bigger than a simple Point of sale mishap. Blame is on cold war policies that haunt the world to this day.

  • @nicoletribble7214
    @nicoletribble7214 Před 4 lety +3

    We have used Square for 10+ years and have never had a problem with receiving our credit card payments from them and we own coffee shops and a restaurant where there are many, many transactions.