Square Terminal - Problems and Troubleshooting
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- čas přidán 24. 07. 2024
- This video discusses problems that we have run into with the Square Terminal and workarounds to fix them. Some limitates do not have a fix because they don't use a standard OS. Enjoy!
Thank you! Square help was dire and stumbled upon your video and did what you recommended and hey presto it's back up and running :)
Thanks for the very informative review. I'm gonna buy one but now I have more knowledge on where it'll be useful and useless to my business. Thanks.
To be fair on this Terminal, i just got one and i love it, they've had alot of updates since then and it works amazing, i also feel like it would better for a store with a lower amount of constant traffic like retail.
thanks for the video! Im looking for the best way to do something similar to what you are doing by printing the tickets on a diferent section and not sure if this printer will work with the Iphone or Android tablet, that is what I use do you know?
My tap isnt working so i had to manually enter the number. Do i need to use bluetooth to make a debit tap payment on the larger square reader?
Would this work with spectrum hotspot (which requires username and password to log in)?
Hello Gary, great video, and thank you for taking the time to walk us through Square Terminal in your busy operation. I just purchased the Square Terminal for my food festival business, but for 10 years used the iPad Mini on my food truck that connected to a Bluetooth Star printer. I purchased the terminal because I wanted something more compact and something that was all-In-one, with regards to the payment system. Seeing that I would be mobile, I purchased and $10/month 2G Hotspot plan from T-Mobile, and they gave me an Alcatel Hotspot device for free. Would this solution work for your business as it eliminates the need to have a phone hotspot available?
Hey Sir,
I have to truly thank you for saving me from buying $400+ dollars worth of cow dung and praying for divine intervention of pure crap. Great review!
It's a really great device on its own to get customers in-n-out quickly. Support for other cash drawers could be easily updated by Square via a firmware update which they push out nightly. Bug them often with your cash drawer's make and model to add them in a future update.
How do I use a usb bar code scanner with square terminal
Can you require signatures for purchases using this square terminal??
HAve your issues improved over the last few months?
Why I can not closing back side?
Means paper roll side.its to harder now
Mine has trouble detecting touch and it randomly selects digits. My Square POS screen keeps turning on and off on its own, hitting random digits for the passkey. When I try to cash out a customer and I want to say, enter $20, the device may type in 23566. I have to restart the damn thing constantly so that it works properly when I need it. It also freezes at least once a day.
How do you refill the ink or is it just a $500aud throw away item
You don't need an apple product to connect the terminal to the internet. Most smartphones have the capability of hosting a hotspot. You can connect it to almost any phone. Also, you can buy dedicated mobile wifi hotspot devices. They create mobile wifi networks that are connected to the internet through the cellular network. That way, if you have various people working with the terminal, this no one phone stays in the area to be the hotspot, you can just use the mobile hotspot which can stay in the area. It simple to get and setup. Also it's nice because you don't have to reconfigure your terminal when changing locations, just keep it near the terminal.
As for the bluetooth connection to the printer not working, I'm about 95% sure the terminal doesn't have bluetooth capabilities.
Also, I wasn't sure why you couldn't have the printer and the terminal on the same wifi network. If you were using the ipad as a hotspot, that basically means the ipad is acting like a wifi router. You can connect multiple devices to it via wifi. All you would need to do is configure the printer to connect to the iPad's hotspot wifi network. Once that's done, you can have the terminal connected to it at the same time.
what happen if freeze on square terminal, nothing on that
Thank you for this video! I have a small company and have been looking for the best stand alone system I can take to exotic shows, that works best with square. The terminal is looking like it may not be the best choice even tho it is advertised as such.
It's the best one-in-one device you can get, and it's super portable with batteries. All you have to do is turn on the hotspot on your smartphone to give it internet access for processing. And while it costs $399 up front, they will credit you back up to $300 as long as you keep processing cards, for a final cost of just $99 ;)
Aloha, I'm seriously looking at getting this, but after watching your vids, I'm on the fence. Can't find anything else comparable and I'm already with Square. Do you recommend this device after two years? Does it still have connection issues? The most recent Amazon reviews are both positive and negative, so I can't really be sure. I plan on using the hotspot on my phone for a mobile cart. It's perfect because I don't have counter space on the cart. How long does the battery last on the device? How many receipts does a roll provide? There is hardly any information out there on this. I must say Square is not doing good job showing how this device works, or how it works with its accessories, namely the stand. And when I looked at all the firmware updates, they all say the same thing, "[Bug Fixes] We made a number of other bug fixes and stability improvements to keep you running smoothly. " No details whatsoever! What a disgrace! So, can you PLEASE give us an update? Yay or Nay on this? THANK YOU, for field testing this device, really appreciate it here. I keep getting a sense you really want to like it, but it has not really delivered and has created stressful situations. Mahalo!
Square terminal can use in other country?
I sell Firewood, and have been wondering if the Square reader you have would work for me. I could enable my Hot Spot for wifi if needed while out in the field.
Absolutely, it would work.
Have the network rep at your event simply add the devices Mac Address to whitelist and resolve. Completely normal in any business venue with splash pages.
Or just temporarily clone the terminal's MAC address into a smart phone (via an app), log in with the smartphone, turn off the phone, then try to connect with the card terminal. It should work since the MAC address has already been registered in the public router. Essentially it's the same as asking the admin to whitelist your MAC address. ;)
Better yet, if you have a hotspot on your phone, I wouldn't even bother with a public WiFi, for both compatibility and security. I've tested it, and works perfectly fine on both iPhone and Android hotpots.
Can you not use the 'Offline' mode when internet is not available?
Don't know, but whenever I have to use it off-line, I just write down the customer's card number, expiration, and 3-digit code on the receipt, have them sign it, then I enter it manually once the the internet connection is available. ;)
@@BillAnt Offline mode is easy. Just swipe the card and your good to go. Of course making sure card is valid. Then make sure you connect to internet within 72 hrs.
mine suddenly started speaking and not letting me click on some things and wont scroll… how do i fix it i cant reset it because it won’t let me scroll and i’m stressing out!! help me!!
😂I love The way you’re so funny
This was helpful i wonder if the cash drawers square sells works with the terminal
Probably, but they could add support for any cash drawer via a simple firmware update. It's a not a hardware compatibility issue, but the lack of software drivers. The more you bug them with your particular brand and model,the sooner they will add it. ;)
I use a prepaid portable wifi modem with my square terminal . it works wherever i go .
What prepaid wifi modem do you recommend?
Do you know if I can use a wireless scanner for this quare terminal.?
oooooooooooh great, I better watch more of the vids.
@Wileysprocket NiCE ViDEO.. So l was wondering if l get one of those do you still need the BiG screen POS system terminal to enter a small restaurant menu or you can enter the whole menu into this small terminal and how 'bout the other features that the BiG screen POS system terminal has LiKE staff sign-in and all that.. I am wondering 🤔💭 if I should get both or just the small terminal. Does the small one has all the features of the BiG screen one..??? Please 🙏 let us know or make a ViDEO about it. Thank you.. 🙏
You can put your menu on the terminal
Can this work for my small church collection by credit card?
Spoof the MAC address of the terminal on your laptop, connect through the public landing page with the spoofed MAC address. Disconnect the laptop and put it back to its normal MAC address. The terminal should now connect right up to the public WiFi since the MAC address has been white listed. I have not tried this myself, as I don't have this device, but in theory it should work just fine.
I love "A heeping pile of cow dung". As a fellow business owner, I have plenty of those non working devices...LOL
hahahaaha!!
Sheesh. For $300 that little thing should work perfectly. Thank you for warning me.
IT WORKED!
Love it
The back of my terminal came off and I am not able to get it back on. Can someone please help me???
This has happened to us. You can call Square and they will ship you a new back plate.
sounds like you're better off using the iPad stand vs Square Terminal. Will work for my small business though. Thanks Good Review..
This is a great little device to get customers in-n-out quickly without the hassle of a full counter top setup. Being super portable via a battery is just the icing on the cake (so to speak:)
I can’t sync my Ethernet printer via IP address
Or if you have an android, like a samsung you can share your Wifi. Basically just forwarding the Wifi to the device.
my wont charge no more help
I have this terminal and it the best i have ever used no question its fantastic and i have never had a problem with it. You should NEVER connect to a public internet connection or any connection that dose not have direct connection for taking payment thats just stupid.
All square products runs android not a square made os
No internet? Just get a portable wifi hotspot device and don't worry about piggy backing off someone elses internet.
Also if cash draw is not fully compatible with it at least you can manually open draw. But then again looks funny having a full size cash draw with such a small device. Kinda defeats the purpose of the whole setup
Good point
How DARE you use logic!! lol
Does this work ok with just regular WIFI in your store?
Yes it does.
The internet “issue” is not really a surprise, given it says all over their website, and on the set up screen on the device you need a SECURE Wi-Fi connection.
Pays to read mate.
When you own a business but couldn't bother to Google compatibility on new equipment.
oh no!!
Square has been an awful experience. Will not let me set up my card reader. Zero customer service and I want my $49.00 back.
ok
I use square at art and craft shows. I use the small bluetooth square. I upgraded (as I thought) to the terminal. The first show I used the terminal at was a disaster. During set up, had to spend an hour on tech support to Square trying to figure why it wouldnt work with the WiFi at the convention hall. Neither private nor public options. The associate recommended a hot spot. That worked ok. But the next day it wouldn't even find the hot spots from either my iphone nor my ipad. I would NOT, NOT , NOT recommend this $300 piece of &*%$.
Bro u own all these businesses but cant afford a Wi-Fi hotspot lol they offer that directly through ur cell phone provider
Who would buy peripherals for their point of sale without checking compatibility first? Not checking with the printer salesman, checking with the POS manufacturer.
Buy the correct drawers and printers right from Square so you know they'll work with everything. Even if you can find a cheaper item, how cheap is it when it won't work? Get a $40/mo cellular hotspot that will only be used by the POS systems. Done. No tethering to the owner's phone. No wondering if you'll have wifi without a splash. No wondering if the kitchen printer will work. Why are you making this so complicated?!?