Carrera Vulcan E-Spec - torque sensor problem (E21 error)
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- čas přidán 28. 08. 2024
- Diagnosis of a torque sensor error code for the Suntour HESC e-bike system on the Carrera Vulcan E-Spec, together with some suggestions for how to deal with requesting spares.
*LINK TO SUNTOUR HESC MANUAL*
the-bionic-cyc...
Why not check out some of my other videos on e-bikes and cycling in general:
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- E-fat biking on Camber Sands - • Fat biking on Camber S...
- Carrera Vulcan E-Spec initial review - • Carrera Vulcan E-Spec ...
- Carrera Vulcan E-Spec battery test - • Riding the Flitch Way ...
- Carrera Vulcan E-Spec - battery cut-out issues and solution - • Carrera Vulcan E-Spec ...
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Hope you get you bike sorted soon mate. I’ve enjoyed mine. Just wish it was abit faster.
Love your intro music , relaxing and not annoying cheers shane ur
I have a Carrera subway, after 2500 miles I started getting error code 21 would switch off and on and it would be fine then it started getting more regular. Bit the bullet and very carefully took the 3 screws/bolts off there is no water resistant seal on casing, the part with the 4 sensors is sealed but there's a void where the cable comes in and the 4 wires go onto the board I cleaned the void carefully with WD-40 contact cleaner then filled the void with gorilla silicone put a small beed of silicone around the edges, and is working fine now. I think all the dirt and grease in the void when damp was causing a short. Done it all on the bike without having to remove any wires or plugs
I noticed somebody posted a comment a couple of days ago about an E42 code fault - it appears that comment has disappeared, but I can tall you that this is a fault with the motor cable. That is the cable connecting the hub motor to the battery. Best thing to do first off is to check for any loose connections. There are microconnectors that plug into one another at the battery end which can come loose, but the most likely culprit is a loose connection where the motor and battery leads plug into one another under the HESC neoprene cover on the chainstay. HOPE THAT HELPS!
I have a similar E42 fault, couldn't solve the fault, please assist
I have the crossfire and have the same error, now and again, but it seems to clear up when I keep the bike indoors over night, so I think it may be a cold/damp problem, which is not good since I can not really store the bike in the kitchen all the time, but it don't seem to like the shed. thanks for the link
No problem. I'd always advise keeping the battery and display unit indoors at all times. Always keep the plastic protector slid over the contacts when you remove the display unit.
Hello again Ice Reef,
I went to Halford's today and put an order in for the part...they said it will take ten day's at a cost of 40euro.
The rep said he will also see if it can be done under warranty....though i suspect it may be out of date.
thank's again.
rcfanaticdublin Good news - maybe try telling them it is a common failure and it should really be a warranty replacement. The new sensor is a much better design with the plastic guard which prevents more dirt ingress 👍
@@IceReef,
I did mention our conversation to the rep...I think that's the reason he made the offer.
don't worry...i did not mention who i got the information from.
I had a torque sensor replaced by Halfords on my Vulcan because the anti rotation lugs had broken off, now another one has broken after a few months and I am having problems with them about the warranty.
Hello again buddy,
I cannot believe it!!!....it's been almost 4 week's since my bike broke down.
I went out to Halford's to collect the replacement part today...and low and behold...they ordered the wrong part!!!
Now I have to wait another week.
I would not be so ticked off...but after several attempt's to contact them by phone not once did i get an answer.
When i got home...I decided to have another fiddle around and that's when i realised that the tab/bracket has been installed incorrectly!!!...how it lasted so long I don't know.
Good Grief...give me strength.
Great vid👍 does any1 no if this sencer can be set to full power all the time?
My anti rotation lug also broke but I caught it before wires were damaged. I have done an araldite repair on it which looks strong enough at the moment.
Very helpful links which i will use to try and get a new battery as mine appears to be starting to fail. Can not decide whether to fit a whole new bigger battery to the bike which is alot cheaper to do than buy a new one from Halfords. May be you could have a look at this idea in another video??
Hi,
Where do I buy a new battery for this bike please?
Спасибо !!!😎👍
I've recently got the vengeance bike which does not seem to suffer from the issues I have seen a lot of people 1000 miles plus without issues it is a great bike to ride but hope it doesn't go wrong. Supposed to be under the warranty/service plan but I might just do it myself
I loved my electric bike until it failed twice in 1500 miles . Just under 1000 pounds to fix,no help from Raleigh. Gone to the scrap man.The whole support system for ebike parts is shot to bits . Everything is over priced if available at all. You can buy a new microwave for fifty quid but a crank sensor is 100 pounds used on eBay .
Had the same exact problem few weeks ago. Halfords sorted it under warranty
Hamza Ahmad Good to know they replaced it without an issue. Unfortunately mine is second hand!
I think your best bet would be to ask for the replacement in an Halfords repair shop as they have contacts with suntour directly
@@mughal_gtown I've spoken to the dealer in the UK who, unfortunately, cannot sell to me direct, so am awaiting confirmation from Halfords if they have the part, and how much they are going to charge / rip me off for!
@@IceReef I had my torque sensor fail on my Carrera Crossfire E a month ago, and Halfords told me that a replacement wouldn't arrive until December! Richard Underwood at Powerbikes got me one within a couple of days for £30.99 including postage. Give him a call on 01387 270209 if you aren't sorted out yet.
Hello Hamza,
Just wondering...how long have you had your bike and how many Mile's/klm's?
before your problem with your bike.
So what was the outcome please , never saw a follow up video , cheers Shane uk 🇬🇧
Hello Ice Reef,
I left my Vulcan-e in to Halford's for inspection early this week after two wrong order's for the TSU.
Yesterday morning i got a call from a rep to tell me that the bike was past it's warranty deadline and that i had to remove some of my touring equipment before any work could commence...needless to say I was not impressed as i did not ask them to do anything with the bike.
Anyhow...early on today i recieved another call to inform me that they will do the repair under warranty and they will call me as soon as the part arrive's...possibly next Tuesday.
To be ohnest i doubt that i will see it before Halloween...Thank's again and Safe riding buddy.
That is good news that they will do it under warranty....ridiculous though that it is taking that long - must be to source the part, as the fitment of it took me 5 minutes!
@@IceReef ,
Thanks for your help buddy...Though I suspect that the email I sent to Suntour may have some thing to do with it😏
3 years after you posted this video and I have a similar issue apart from my entire cable has been split in half.
did you manage to find any where that sells a replacement?
Any advice please on how to remove speed limit on Carrera ebike?, many thanks
I recently looked at a friend's ebike that has the same (looking) suntour parts shown in the thumbnail here but not the same bike. The crank, controls, display, etc are all the same. Anyways, this bike is getting the e21 code because the torque sensor on the crank got caught on something that ripped the wire out and broke off some plastic tabs. I took it apart and resoldered everthing on the sensor, and the error code went away. I want to replace the entire sensor but it seems the only ones i can find that will ship to me are the grey colored ones. One guy has the matching black one used but won't ship to me. So far, the only difference i've found in all these sensors is 4 wire vs 6 wire plug. I need a 4 wire and I see them available online. Are these gray colored ones real OEM parts made by suntour or soem garbage knockoff? My other question is, are all the "4 wire" plug torque sensors the same and should work with all these suntour HESC systems as long as the plug matches?
great vid m8!
Hi everybody, brilliant video I have a very similar problem my sensor housing has cracked and is now not working, I have been into Halfords who have now told me they cannot get the part anymore :( it’s a new model vengeance to so strange. Don’t suppose anybody knows anywhere else I can get one from do they? I have email all the addresses on the Santour website asking them for help but had nothing back. Cheers
The hub motor anti rotation washer on my 3 year old Crossfire broke in two 2 years ago but I wedged it back in and it worked until recently. I ordered another from halfords and it has taken just less than a month to arrive, which is not bad because their suppliers were out of stock. The point I make though is that I called in after a couple of weeks and saw a different mechanic from the very helpful one I dealt with at first. He told me that they might not be able to get the part at all but I think changed his tune when told that this was a relatively expensive halfords own make bike (not e bike) and it was unacceptable to be told that they could not supply spare parts for a 3 year old bike which was unusable without the part. Be very firm and insist halfords obtain the part. My rotation washer does not appear to be available elsewhere, being 20mm diameter and grooved round the circumference. Tell them you will take it further and complain to the Chief Exec in writing if they do not get the part for you.
We can get the sensors in January! Halfords have no supply until then, I work there and I’ve got three bikes that have been waiting for over 6 months now. 🤦🏼♂️
There is a guy selling a new one on Ebay as of today!
I have been waiting 6 months also to have my rear hub rebuilt but i am fortunate to have a spare Carrera Crossfire-E bike.like the channel so i subscribed 👍
Hmm! I'm about to buy one of these bikes. Are there any modifications that might protect the sensor in the first place? Also, Halfords told me there's a newer model coming out. I might wait for it, as it might have improved reliability. Thanks for the info. Downloading manual now!
WeZ Did Halfords tell you what the specs of the new model would be?
I’d only say it would be worthwhile if they include a bigger capacity battery and somehow increase the range as it isn’t great in everyday conditions.
WeZ In answer your your initial question, the best way to protect the sensor would ideally be to have metal lugs instead of plastic, but that would be a custom build with a bit of aluminium plate or something similar. The new sensor I just got from Halfords does have a new plastic dirt guard at the bottom which is much better than the original design
@@IceReef No I was only told a new model was on the way by a staff member.. Although, I've seen nothing on the net.
@@IceReef Thanks. At least it can be fixed. I was looking at the Riverside 500, but i'll stick with the Vulcan as there's more info available from persons like yourself.
@@IceReef Just got the new model. The battery is physically smaller, but rated at 417 watts (same I think). The motor is stronger, rated at 60 Nm.
I'll only be using it 4 times a week, on my 30min Gym ride, so that i've done my cardio on the way. I'll also do a 1hr 30min ride on my off days. I'm not hardcore. So the battery is good for me. (i hope) I just need the help on the hills at the start of my rides. They are nasty... Wez
I have had this bike for 3 years, this part has failed TWICE I am a rider with disabilities so only ride on forest tracks and lanes so it doesnt get any kind of rough use/punishment I would avoid this bike like the plague IF I had known of these issues done less than 300 miles!! I do more than that in a month on my road bikes
Hi I thought I posted but can't see it .the torque sensor on mine went at2000 miles 1 year ,final straw ,with cut outs and 4 display holders cracking on the bracket.Halfords replaced the bike.I was in two minds to asked for a refund.but they suggested I might forget to return the battery so I now have a spare..,it cuts out ..the new one does not
,so that might shed light on the cut out.
The crank assembly is different as is the sensor
Tried suntour UK,Europe and like you they said try Halfords
500miles so for all good.
Hello again,
I forgot to ask...do you think that this could be a potential Dangerous fault?
The reason i ask is...i was actualy merging onto a main street when the part failed and it caused the chain to jump off.
lucky for me it was a left as apposed to a right where you have to cross lane's.
Like your vids mate. Been looking to get a e bike and think gonna go for Vulcan (2018 looks better than new one so will see what’s out there and available) do you have Facebook or twitter so I could ask few questions and get some ore tips, hints & advice. Cheers
Hi Jamie - thanks for your kind comment. I do now have a Facebook page for the channel - button link is at the top of the channel page. If you click that you can drop me an email directly. Alternatively, the link to my email is on the channel page as well.
Let me know if you have any problems, but look forward to seeing you on the Facebook page.
i now realize the sensor on my first bike, was the old type early 2017 although purchased mid 18?, even though the bike was bought later than than ice reef, (his video was my inspiration for purchase,), then when everything failed and HELLfords gave me a new bike new bike ! now same anti rotation lugs failed as in the video same no parts , local Halfords say they have 42 tooth chain ring sensor from crossfire, or wait 6 months or more refuses to give me the sensor from his parts, say it will upset his stock i can have, fitted, i would have it on a temporary basis awaiting 38tooth as standard, but it's a take it or leave tit choice ,Halfords ,mmmm.pursuing refund ..
Just to add to my earlier post Halfords said that it was the head unit that was at fault and replaced that and it seems to have worked? Apparently this is one fix they use?
They should be able to tell the issue immediately based on the error code being generated. If the screen is not working, it is often just a loose connection. I did another video on this very topic - should be in the link in the video description!
@@IceReef Thanks for your quick reply much appreciated, there have been further developments, when they were trying to fix the bike other random codes appeared, including 04 which is to do with lights - strange as the bike doesn't have any! They have replaced the controller, TS, and took apart the TS and ECU and found them to be full of a residue from a 'maintenance spray', they think it is the Muc off spray 94 (a bit like GT85) and advised not to use that near the bottom of the bike, just water. Going to test it today. Also to leave the battery abd controller in place covered with a rag when washing as that is a better water seal. Halfords do seem to have worked very hard to solve the problem.
Can I make my vengeance faster
You can buy the torque sensor from here:
powerbikes.uk/ebike-parts-and-spares/misc-e-bike/sr-suntour-hesc-chain-set-ats-torque-sensor__30472
Hi I got a carrera Vulcan but it's been back to Halfords many times cause of the fault coming up E21, is there somewhere I can get a replacement as I'm really fed up with Halford's, just wondering if you got a replacement and did it solve your problem, Darren.
Hi. I did get a replacement. I ordered it over the phone from Halfords and picked up a week later in store.
I fitted it myself and it did sort out the issue.
And for fun when the toque sensor failed even back pedaling applied full spped ahead.
The link to suntour HESE dose not link you up !!?
Sorry a bit random but does anyone know how to reset the trip in these displays? Thanks x
hi wheres the best place to order torque senor from thanks
Jase Roberts Hi - call up your local Halfords and ask them to order you in a torque sensor (they have it down as either a crank or speed sensor on their system). It is around £32
@@IceReef thanks for that
Had my brand new bike for half a day and it's for the e21 and e22 error payed nearly a thousand pounds from Halfords
It is quite buggy unfortunately. Many issues around the torque sensor and slightly loose fitment of battery against holster and the screen against the display holder. I would advise to strap down the battery with Velcro straps to the holster, and also tie down the display screen to the holder as tightly as you can as this can often be the cause of the errors.
@@IceReef Halfs gave me a new bike in the end let me keep the old battery, i going to change the gears as you did next,the cut out for me is after i work the bike hard,then power of descents, terrain does not seem to impact, i ride some level very rough tracks,thanks again i am becoming a Vulcan fan regardless ,.after your first vlog ,
big issue 5 display holder cracked ,that how hard i ride ,replacement 3 month or lots of improvisation.
hi do you how to clear the trip meter on suntour HESC
Do u get an answer? U have to hold two buttons down on display for a few seconds and then it zero's.
Hi iv just come across tour video.my Vulcan has an error code 22 which means the crank needs to be replaced?.any ideas how I can fix this please
Your sensor wire has broken just connect them (Red,green,yellow and black)
Hi buddy,
have you taken a good look over the crank unit?
the reason i ask is...there is a fair bit of drag of the sensor plate on my bike.
I haven't opened up the crank unit yet but intend to as it is probably filthy in there and could benefit from a clean with some contact cleaner
Anyone got the new link for the SUNTOUR HESC MANUAL?
Where to order new motor cable guys? :/
My sensor did exactly the same.called halfords got a new one straight away...had to buy a new crank 92£
Hello from Dublin,
I got a Vulcan Espec just under two year's ago from Halfords.
My bike developed a major fault at the crank set just about a week back.
The bike has barely 2000km done over all since i purchased it back in 2017.
My bike is kept indoor's when not in use and i clean and lube it every week.
Do you think it would be expensive to have the bike repaired?
rcfanaticdublin Hi - what appears to be the problem?
Do you have an error code on the display panel which you can provide me with?
@@IceReef ,
Sorry my problem is a mechanical failure at the crank...the sensor plate has broken and is rotating with the chainring.
I have been having occasional problem's with the bike switching off...no error code's.
thank's for the promt reply.
rcfanaticdublin I managed to get the replacement torque sensor from Halfords - £30.99. They order it in and you can usually collect within a week. Straight replacement with three screws. I’ll show installation in another video.
That should solve your problem - Halfords have it listed on their system as a crank sensor
@@IceReef ,
thank's again...i think there's a bit more damage on my machine.
Oddly the sensor still work's...but the crank has developed some dragg when i try to back peddle.
Link for the manual is a dead link :(
The sensor broke within three week of having the bike, Halfords did get a part from Darlington within a few days, but two weeks later (today) it has gone again!! I have noticed it goes after washing the bike, I used Muck off and a very low pressure hose, is it water ingress? Going to Halfords in the morning. Says error code 22.
mark jakeway hi mate, just seen your comment, have you managed to order one of these sensors from Halfords then ? I’ve noticed your comment is 3 weeks old so quite recent. I have been trying for weeks and keep getting fobbed off telling me they cannot get me the part.
@@freeenergy2456 Hello, sadly since then I had a number of other errors, but Halfords can get them, in fact my local store has a number in stock now! So the full story it went back as above and they took three days as they kept getting error codes, the changed the LCD head unit as well as the sensor, and the staff there were great (Durham branch) but four days after getting it back it actually went again this time with error 42! This time when I took it back they just offered me a full refund straight away and I upgraded to a Raliegh ebike with a mid drive motor. A shame really as the Crossfire was a decent bike. Keep pestering them and take it higher.
mark jakeway thanks so much I will try and call today
Hi
Where do I buy a new battery for this bike?
Thanks 😊
Hi Hatim - you can generally get them from Halfords if you call their service department. Alternatively, I would prefer looking at Ebay as there are often one or two of the same style of battery available much cheaper
Do you know from where i can buy anti motion lock part
Hi - I think you will need to but the torque sensor unit. Ebay is your best option - try this listing here - www.ebay.co.uk/itm/133601950985
Hi is there any updates on the bike as still in two minds weather to buy. Thank you
Don't buy it! I've had nothing but problems with this bike since new. I've spent more money on keeping this bike running than my motorbike.
@@tangerine0072000 I would say that it is only worth getting if you can find a second hand version for a good price - be looking at around 400 if you can find anything.
Otherwise, as stated above, the system is trying to be too clever for it's own good, and is plagued by a few glitches and build quality problems.
where can i order this piece today? at halfords they can't place the order due to the corona virus, does anyone know where i can order this new or used part, i need it urgentl
You can try speaking to Suntour Europe via their website, but otherwise it will only be available from Halfords
Hi mate I’ve got exactly the same problem, they are telling me they cannot get the sensor so my bike is pretty useless now
@@freeenergy2456 Go to the Suntour website and contact their European office and ask about parts support. Explain the situation and they should be able to point you in the right direction
I did a mistake buying Carrera Crossfire E and don't recommend buying Carrera ebike or buying from Halford either. Their service is so bad and charge you more than half of the bike price when you need to replace the battery. just today they asked for £499 for battery without considering their bad ugly services fees. Their price is way higher than comparative brands and their services is just 💩. Today decided not to enter any of their stores for ever. Considering I was a great supporter and bought 3 Carrera bikes to my sons in addition to my Crossfire E
Where the link please for the website
Hi - if you look at the description underneath the video, the link is there...
**LINK TO SUNTOUR HESC MANUAL**
the-bionic-cyclist.co.uk/2017_bike_manual.pdf
If the chain comes off, the sensor will be destroyed, 4 sensors replaced to date on this bike all because of this crap design
Back wheel motor
You are very critical of design but it’s quite apparent you have never designed anything
DO NOT BUY 1 OF THESE. this has been enormously problematic and has been in and out of the shop countless times. i am absolutely sick of it. waste of time and money.
I did a mistake buying Carrera Crossfire E and don't recommend buying Carrera ebike or buying from Halford either. Their service is so bad and charge you more than half of the bike price when you need to replace the battery. just today they asked for £499 for battery without considering their bad ugly services fees. Their price is way higher than comparative brands and their services is just 💩. Today decided not to enter any of their stores for ever. Considering I was a great supporter and bought 3 Carrera bikes to my sons in addition to my Crossfire E